DSI WebApp

W41805 Invoiced

Customer/Point of Contact:

Ambyth Shipping & Trading, Inc.
Jacob Tareyama

Scheduled Date/Time:

03/21/2025, 02:30 pm

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

AMBY.6005: Ambyth - Service Contract (08/26/25 - 08/25/26)

Rates:

Ambyth - Service Contract (08/26/24 - 08/25/25) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

032645

Work Requested

Jacob reported Subic cannot access servers. Multiple staff at Ambyth reported cannot access email on Outlook

Work Requested by: Jacob Tareyama

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Jacob reported Subic unable to access share drives on Guam server. Check SonicWALL and noted Site to Site VPN from Guam to Subic is down. Subic main internet (PLDT) went down and is using a hotspot. Site to site VPN down due to main internet (PLDT) being down. Multiple staff reported outlook down. Test access to webmail ok. During troubleshooting, Outlook access came back up. Possible outage on the Hosted Exchange. Create a support ticket with Hosted Exchange support to gain more information on the 1 hour down time.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Jacob reported Subic unable to access share drives on Guam server. Check SonicWALL and noted Site to Site VPN from Guam to Subic is down. Subic main internet (PLDT) went down and is using a hotspot. Site to site VPN down due to main internet (PLDT) being down. Multiple staff reported outlook down. Test access to webmail ok. During troubleshooting, Outlook access came back up. Possible outage on the Hosted Exchange. Create a support ticket with Hosted Exchange support to gain more information on the 1 hour down time.	Kevin Hsueh	03/21/2025 02:30 pm	03/21/2025 03:00 pm	00:30

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
03/21/2025 03:37 pm	Created workorder.	Kevin H.
03/21/2025 03:37 pm	Assigned: Kevin Hsueh	Kevin H.
03/21/2025 03:37 pm	Updated status to Scheduled	Kevin H.
03/21/2025 03:41 pm	Check-in 03/21/2025 02:30 pm	Kevin H.
03/21/2025 03:44 pm	Updated status to Service Completed	Kevin H.
03/21/2025 03:44 pm	Work Order Tasks Added	Kevin H.
03/21/2025 03:44 pm	Check-out 03/21/2025 03:00 pm	Kevin H.
03/21/2025 03:46 pm	Service Completed	Kevin H.
03/21/2025 03:46 pm	Updated status to Pending Approval	Kevin H.
03/21/2025 03:46 pm	No Signature: Remote Support	Kevin H.
03/21/2025 03:55 pm	Approved.	Chu H.
03/21/2025 03:55 pm	Updated status to Submitted for Invoicing	Chu H.
03/21/2025 04:06 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W41805

Work Orders