DSI WebApp

W41910 Invoiced

Customer/Point of Contact:

Taniguchi, Ruth, Makio Architects
Chona Cabedo (1-671-475-8772)

Scheduled Date/Time:

05/12/2025, 03:00 pm

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

TRMA.6015: TRMA - Service Contract (04/01/25 - 03/31/26)

Rates:

TRMA - Service Contract (04/01/25 - 03/31/26) [TOTAL MONTHLY HOURS: 6]

Remaining Hours:

0

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Chu Hsieh

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

032770

Work Requested

APPSRV reported backup failed due to insufficient disk space on NAS

Work Requested by: Chona Cabedo

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 2

Summary of Tasks

There was issue with AJERASRV's ShadowProtect as license shows invalid due to change of server name a few months ago from APPSRV. Contacting ArcSERVE to see if we can transfer license. QNAP NAS disk was full. Delete old backups and initiate rebase for TRMASRV and EXCHSRV. No backup will be perform until we transfer the license for AJERASRV.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	There was issue with AJERASRV's ShadowProtect as license shows invalid due to change of server name a few months ago from APPSRV. Contacting ArcSERVE to see if we can transfer license. QNAP NAS disk was full. Delete old backups and initiate rebase for TRMASRV and EXCHSRV. No backup will be perform until we transfer the license for AJERASRV.	Chu Hsieh	05/12/2025 03:00 pm	05/12/2025 04:00 pm	01:00
2	Check-in	Chu Hsieh	05/12/2025 03:00 pm

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 16

Date/Time	Comment	Tech
05/12/2025 04:37 pm	Created workorder.	Chu H.
05/12/2025 04:37 pm	Assigned: Chu Hsieh	Chu H.
05/12/2025 04:37 pm	Updated status to Scheduled	Chu H.
05/12/2025 04:40 pm	Check-in 05/12/2025 03:00 pm	Chu H.
05/12/2025 04:41 pm	Check-in 05/12/2025 03:00 pm	Chu H.
05/12/2025 04:44 pm	Updated status to Service Completed	Chu H.
05/12/2025 04:44 pm	Work Order Tasks Added	Chu H.
05/12/2025 04:44 pm	Check-out 05/12/2025 04:00 pm	Chu H.
05/12/2025 04:48 pm	Service Completed	Chu H.
05/12/2025 04:48 pm	Updated status to Pending Approval	Chu H.
05/12/2025 04:48 pm	No Signature: remote	Chu H.
05/12/2025 04:50 pm	Approved.	Chu H.
05/12/2025 04:50 pm	Updated status to Submitted for Invoicing	Chu H.
05/12/2025 04:51 pm	Approved.	Chu H.
05/12/2025 04:51 pm	Updated status to Submitted for Invoicing	Chu H.
05/12/2025 05:13 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W41910

Work Orders