DSI WebApp

W41921 Invoiced

Customer/Point of Contact:

Robert J. Yang D.M.D., P.C.
Audrey Kate Pontillas (671-647-8702)

Scheduled Date/Time:

05/20/2025, 09:00 am

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

DSIG.4074: Standard Service Hour 2025

Rates:

Standard Service 2025 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Audrey Kate Pontillas

Date Signed:

05/20/2025

Invoice Number:

032781

Work Requested

Troubleshoot Server Shadowprotect (Backup Software)

Work Requested by: Audrey Kate Pontillas

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

ShadowProtect Image Manager unable to open. Error showing connection refused. Check services and noted Shadowprotect Image Manager service not started. Restart service and access ShadowProtect Image Manager successfully. Confirmed Image Manager is processing. Create a schedule task to restart ShadowProtect Image Manager service daily at 6:00am.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	ShadowProtect Image Manager unable to open. Error showing connection refused. Check services and noted Shadowprotect Image Manager service not started. Restart service and access ShadowProtect Image Manager successfully. Confirmed Image Manager is processing. Create a schedule task to restart ShadowProtect Image Manager service daily at 6:00am.	Kevin Hsueh	05/20/2025 08:49 am	05/20/2025 09:45 am	00:56

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
05/20/2025 08:22 am	Created workorder.	Kevin H.
05/20/2025 08:22 am	Assigned: Kevin Hsueh	Kevin H.
05/20/2025 08:22 am	Updated status to Scheduled	Kevin H.
05/20/2025 08:49 am	Check-in 05/20/2025 08:49 am	Kevin H.
05/20/2025 08:50 am	Arrived 05/20/2025 08:50 am	Kevin H.
05/20/2025 09:19 am	Customer Signature Posted	Kevin H.
05/20/2025 09:51 am	Updated status to Service Completed	Kevin H.
05/20/2025 09:51 am	Work Order Tasks Added	Kevin H.
05/20/2025 09:51 am	Check-out 05/20/2025 09:45 am	Kevin H.
05/20/2025 09:56 am	Service Completed	Kevin H.
05/20/2025 09:56 am	Updated status to Pending Approval	Kevin H.
05/20/2025 07:56 pm	Approved.	Chu H.
05/20/2025 07:56 pm	Updated status to Submitted for Invoicing	Chu H.
05/21/2025 09:06 am	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W41921

Work Orders