DSI WebApp

W41926 Invoiced

Customer/Point of Contact:

JMC Equipment Rental
Francine Paulino

Scheduled Date/Time:

05/22/2025, 08:30 am

Service Type:

Onsite

Charge Type:

Urgent/Emergency

Charge Code:

DSIG.4076: Emergency Response 2025

Rates:

Emergency Response Rate 2025 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Cookie Taitano

Date Signed:

05/22/2025

Invoice Number:

032782

Work Requested

Troubleshoot Server/Network issues

Work Requested by: Francine Paulino

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

JMCAPPSRV unable to boot up. No boot media detected. Noted RAID 930-8i not detected in BIOS. SATA ACIH mode was set. This is incorrect. Correct setting to SATA RAID. Reboot and boot media still not detected. Check BIOS and noted RAID controller healthy showing failed. Repair RAID controller settings per KB article from Lenovo. Reboot server and noted RAID Controller shows healthy state. Reboot server and login to Windows successfully. Test QuickBooks access with Cookie successfully.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	JMCAPPSRV unable to boot up. No boot media detected. Noted RAID 930-8i not detected in BIOS. SATA ACIH mode was set. This is incorrect. Correct setting to SATA RAID. Reboot and boot media still not detected. Check BIOS and noted RAID controller healthy showing failed. Repair RAID controller settings per KB article from Lenovo. Reboot server and noted RAID Controller shows healthy state. Reboot server and login to Windows successfully. Test QuickBooks access with Cookie successfully.	Kevin Hsueh	05/22/2025 08:28 am	05/22/2025 09:25 am	00:57

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 16

Date/Time	Comment	Tech
05/21/2025 04:20 pm	Created workorder.	Kevin H.
05/21/2025 04:20 pm	Assigned: Kevin Hsueh	Kevin H.
05/21/2025 04:20 pm	Updated status to Scheduled	Kevin H.
05/22/2025 08:29 am	Check-in 05/22/2025 08:28 am	Kevin H.
05/22/2025 08:29 am	Arrived 05/22/2025 08:29 am	Kevin H.
05/22/2025 09:37 am	Customer Signature Posted	Kevin H.
05/22/2025 09:42 am	Updated status to Service Completed	Kevin H.
05/22/2025 09:42 am	Work Order Tasks Added	Kevin H.
05/22/2025 09:42 am	Check-out 05/22/2025 09:25 am	Kevin H.
05/22/2025 09:44 am	Service Completed	Kevin H.
05/22/2025 09:44 am	Updated status to Pending Approval	Kevin H.
05/22/2025 09:22 pm	Approved.	Chu H.
05/22/2025 09:22 pm	Updated status to Submitted for Invoicing	Chu H.
05/22/2025 09:22 pm	Approved.	Chu H.
05/22/2025 09:22 pm	Updated status to Submitted for Invoicing	Chu H.
05/23/2025 08:42 am	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W41926

Work Orders