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W41938   Invoiced

Guam Surgicenter
Colin O'Connell (671-646-3855)
06/02/2025, 08:30 am   
Onsite
Urgent/Emergency
GMPL.6004: Guam Medical Plaza - Service Contract (03/01/25 - 02/28/26)
Guam Medical Plaza - Service Contract (03/01/25 - 02/28/26) [TOTAL ANNUAL HOURS: 2]
2
0
Kevin Hsueh
No
032814

Work Requested

Troubleshoot 3CX Server
Work Requested by: Colin O'Connell

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Summary of Tasks

GSCVM crashed. 2 drive failure. Webserver and 3CX not accessible. Attempt to force 2 failed drives online. Not successful. Access, look through and locate GSCGMS Hyper V VHDX. Copy VHDX file and extract 3CX backup. Setup a loaner workstation from DSI. Restore GSC 3CX to loaner workstation. Confirmed calls are flowing. Perform test calls ok. DSI to work with Colin to resolve GSCVM hardware issues.
Work Completed Technician Check-in Check-out Actual Hrs
1 GSCVM crashed. 2 drive failure. Webserver and 3CX not accessible. Attempt to force 2 failed drives online. Not successful. Access, look through and locate GSCGMS Hyper V VHDX. Copy VHDX file and extract 3CX backup. Setup a loaner workstation from DSI. Restore GSC 3CX to loaner workstation. Confirmed calls are flowing. Perform test calls ok. DSI to work with Colin to resolve GSCVM hardware issues. Kevin Hsueh
06/02/2025 08:30 am 06/02/2025 03:44 pm 07:14

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 17

Date/Time Comment Tech
06/02/2025 08:19 am Created workorder. Kevin H.
06/02/2025 08:19 am Assigned: Kevin Hsueh Kevin H.
06/02/2025 08:19 am Updated status to Scheduled Kevin H.
06/02/2025 03:43 pm Check-in 06/02/2025 08:30 am Kevin H.
06/02/2025 03:43 pm Arrived 06/02/2025 08:30 am Kevin H.
06/02/2025 03:47 pm Updated status to Service Completed Kevin H.
06/02/2025 03:47 pm Work Order Tasks Added Kevin H.
06/02/2025 03:47 pm Check-out 06/02/2025 03:44 pm Kevin H.
06/02/2025 03:49 pm Service Completed Kevin H.
06/02/2025 03:49 pm Updated status to Pending Approval Kevin H.
06/02/2025 03:49 pm Signature for Later: Colin not onsite Kevin H.
06/03/2025 03:37 pm Approved. Chu H.
06/03/2025 03:37 pm Updated status to Submitted for Invoicing Chu H.
06/03/2025 04:42 pm Updated Estimated Service Time (hrs) to Jessica L.
06/03/2025 04:42 pm Rates modified to Guam Medical Plaza - Service Contract (03/01/25 - 02/28/26): $0.00 Jessica L.
06/03/2025 04:42 pm Modified workorder. Jessica L.
06/03/2025 04:44 pm Updated status to Invoiced Jessica L.

Attachments 1

Filename
W41938