S
| Item | Serial Number | Notes |
|---|
| Work Completed | Technician | Check-in | Check-out | Actual Hrs | |
|---|---|---|---|---|---|
| 1 | GSCVM crashed. 2 drive failure. Webserver and 3CX not accessible. Attempt to force 2 failed drives online. Not successful. Access, look through and locate GSCGMS Hyper V VHDX. Copy VHDX file and extract 3CX backup. Setup a loaner workstation from DSI. Restore GSC 3CX to loaner workstation. Confirmed calls are flowing. Perform test calls ok. DSI to work with Colin to resolve GSCVM hardware issues. |
Kevin Hsueh |
06/02/2025 08:30 am | 06/02/2025 03:44 pm | 07:14 |
| Item | Serial Number | Condition | Qty | Price | Amount | |
|---|---|---|---|---|---|---|
| TOTAL ($) | 0.00 | |||||
| Date/Time | Comment | Tech |
|---|---|---|
| 06/02/2025 08:19 am | Created workorder. | Kevin H. |
| 06/02/2025 08:19 am | Assigned: Kevin Hsueh | Kevin H. |
| 06/02/2025 08:19 am | Updated status to Scheduled | Kevin H. |
| 06/02/2025 03:43 pm | Check-in 06/02/2025 08:30 am | Kevin H. |
| 06/02/2025 03:43 pm | Arrived 06/02/2025 08:30 am | Kevin H. |
| 06/02/2025 03:47 pm | Updated status to Service Completed | Kevin H. |
| 06/02/2025 03:47 pm | Work Order Tasks Added | Kevin H. |
| 06/02/2025 03:47 pm | Check-out 06/02/2025 03:44 pm | Kevin H. |
| 06/02/2025 03:49 pm | Service Completed | Kevin H. |
| 06/02/2025 03:49 pm | Updated status to Pending Approval | Kevin H. |
| 06/02/2025 03:49 pm | Signature for Later: Colin not onsite | Kevin H. |
| 06/03/2025 03:37 pm | Approved. | Chu H. |
| 06/03/2025 03:37 pm | Updated status to Submitted for Invoicing | Chu H. |
| 06/03/2025 04:42 pm | Updated Estimated Service Time (hrs) to | Jessica L. |
| 06/03/2025 04:42 pm | Rates modified to Guam Medical Plaza - Service Contract (03/01/25 - 02/28/26): $0.00 | Jessica L. |
| 06/03/2025 04:42 pm | Modified workorder. | Jessica L. |
| 06/03/2025 04:44 pm | Updated status to Invoiced | Jessica L. |
| Filename | |
|---|---|
| W41938 | |