[][

W41989   Invoiced

06/26/2025, 10:30 am   
Remote
Normal
DSIG.4074: Standard Service Hour 2025
Standard Service Hour Rate 2025 [TOTAL ANNUAL HOURS: 2]
2
1
Kevin Hsueh
No
032876

Work Requested

Work with Joana from CloudCFO to troubleshoot VPN access and RDP access.
Work Requested by: Jiao Jiao Zhu

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Summary of Tasks

Work with Joana from CloudCFO to troubleshoot VPN access and RDP access. Issue was Joana not using the correct credentials to connect to VPN. Work with Joana to correct credentials and successfully connect to VPN. RDP connection successful
Work Completed Technician Check-in Check-out Actual Hrs
1 Work with Joana from CloudCFO to troubleshoot VPN access and RDP access. Issue was Joana not using the correct credentials to connect to VPN. Work with Joana to correct credentials and successfully connect to VPN. RDP connection successful Kevin Hsueh
06/26/2025 10:30 am 06/26/2025 10:38 am 00:08

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 13

Date/Time Comment Tech
06/26/2025 10:21 am Created workorder. Kevin H.
06/26/2025 10:21 am Assigned: Kevin Hsueh Kevin H.
06/26/2025 10:21 am Updated status to Scheduled Kevin H.
06/26/2025 10:37 am Check-in 06/26/2025 10:30 am Kevin H.
06/26/2025 10:39 am Updated status to Service Completed Kevin H.
06/26/2025 10:39 am Work Order Tasks Added Kevin H.
06/26/2025 10:39 am Check-out 06/26/2025 10:38 am Kevin H.
06/26/2025 04:32 pm Service Completed Kevin H.
06/26/2025 04:32 pm Updated status to Pending Approval Kevin H.
06/26/2025 04:32 pm No Signature: Remote Support Kevin H.
06/27/2025 12:51 pm Approved. Chu H.
06/27/2025 12:51 pm Updated status to Submitted for Invoicing Chu H.
06/27/2025 01:58 pm Updated status to Invoiced Jessica L.

Attachments 1

Filename
W41989