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W42046   Invoiced

07/23/2025, 09:30 am   
Inhouse
Service Contract
BLAW.6004: Brooks Concepcion Law - Service Contract (03/01/25 - 02/28/26)
Brooks - Service Contract (03/01/25 - 02/28/26) [TOTAL ANNUAL HOURS: 2]
2
1
Kevin Hsueh
Yes
Rhea
07/24/2025
032930

Work Requested

Reprep Terry's Workstation
Work Requested by: Lisa Brooks

Items Dropped Off 1

Item Serial Number Notes
1 Lenovo Neo 50t Gen5 Desktop GM0R4SEY

Work Completed 1

Summary of Tasks

Reprep Terry's workstation and BSOD still occurs randomly. Install a known good NVMe SSD and install Windows 11. Left on overnight to burn in and test. BSOD still occurs randomly and places workstation in a boot loop. Advised Lisa of situation. Lisa to return this workstation to the vendor she purchased from.
Work Completed Technician Check-in Check-out Actual Hrs
1 Reprep Terry's workstation and BSOD still occurs randomly. Install a known good NVMe SSD and install Windows 11. Left on overnight to burn in and test. BSOD still occurs randomly and places workstation in a boot loop. Advised Lisa of situation. Lisa to return this workstation to the vendor she purchased from. Kevin Hsueh
07/24/2025 09:00 am 07/24/2025 10:00 am 01:00

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 15

Date/Time Comment Tech
07/23/2025 09:27 am Created workorder. Kevin H.
07/23/2025 09:27 am Assigned: Kevin Hsueh Kevin H.
07/23/2025 09:27 am Updated status to Scheduled Kevin H.
07/23/2025 09:27 am Added customer equipment. Kevin H.
07/24/2025 11:09 am Check-in 07/24/2025 09:00 am Kevin H.
07/24/2025 11:11 am Updated status to Service Completed Kevin H.
07/24/2025 11:11 am Work Order Tasks Added Kevin H.
07/24/2025 11:11 am Check-out 07/24/2025 10:00 am Kevin H.
07/24/2025 11:28 am Service Completed Kevin H.
07/24/2025 11:28 am Updated status to Pending Approval Kevin H.
07/24/2025 11:28 am Signature for Later: Customer will pick up the workstation Kevin H.
07/24/2025 03:13 pm Customer Signature Posted Alahas P.
07/24/2025 04:20 pm Approved. Chu H.
07/24/2025 04:20 pm Updated status to Submitted for Invoicing Chu H.
07/24/2025 04:30 pm Updated status to Invoiced Jessica L.