DSI WebApp

W42071 Invoiced

Customer/Point of Contact:

Royal Orchid Guam
Jiao Jiao Zhu (671-649-2000)

Scheduled Date/Time:

07/31/2025, 10:00 am

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

DSIG.4074: Standard Service Hour 2025

Rates:

Standard Service Hour Rate 2025 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Juliana

Date Signed:

07/31/2025

Invoice Number:

032952

Work Requested

Troubleshoot CloudCFO VPN and RDP access. Check Michael's workstation.

Work Requested by: Jiao Jiao Zhu

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Troubleshoot Mitch workstation. Workstation running out of resources. Brought back 1 new mini PC to DSI to setup for Mitch. Work with CLOUDCFO to troubleshoot RDP issue. Workstation being RDP into was frozen. Reboot workstation and test RDP with CLOUDCFO successfully.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Troubleshoot Mitch workstation. Workstation running out of resources. Brought back 1 new mini PC to DSI to setup for Mitch. Work with CLOUDCFO to troubleshoot RDP issue. Workstation being RDP into was frozen. Reboot workstation and test RDP with CLOUDCFO successfully.	Kevin Hsueh	07/31/2025 09:44 am	07/31/2025 10:44 am	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 20

Date/Time	Comment	Tech
07/31/2025 08:40 am	Created workorder.	Kevin H.
07/31/2025 08:40 am	Assigned: Kevin Hsueh	Kevin H.
07/31/2025 08:40 am	Updated status to Scheduled	Kevin H.
07/31/2025 09:44 am	Check-in 07/31/2025 09:44 am	Kevin H.
07/31/2025 09:45 am	Arrived 07/31/2025 09:45 am	Kevin H.
07/31/2025 10:37 am	Customer Signature Posted	Kevin H.
07/31/2025 10:47 am	Updated status to Service Completed	Kevin H.
07/31/2025 10:47 am	Work Order Tasks Added	Kevin H.
07/31/2025 10:47 am	Check-out 07/31/2025 10:45 am	Kevin H.
07/31/2025 10:51 am	Service Completed	Kevin H.
07/31/2025 10:51 am	Updated status to Pending Approval	Kevin H.
08/01/2025 06:59 am	Approved.	Chu H.
08/01/2025 06:59 am	Updated status to Submitted for Invoicing	Chu H.
08/01/2025 06:59 am	Approved.	Chu H.
08/01/2025 06:59 am	Updated status to Submitted for Invoicing	Chu H.
08/01/2025 07:00 am	Approved.	Chu H.
08/01/2025 07:00 am	Updated status to Submitted for Invoicing	Chu H.
08/01/2025 07:02 am	Approved.	Chu H.
08/01/2025 07:02 am	Updated status to Submitted for Invoicing	Chu H.
08/01/2025 09:49 am	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W42071

Work Orders