DSI WebApp

W42212 Invoiced

Customer/Point of Contact:

Guam Memorial Park
Jor-El Williams (671-734-9835)

Scheduled Date/Time:

09/22/2025, 10:35 am

Service Type:

Inhouse

Charge Type:

Normal

Charge Code:

GMP0.6015: Guam Memorial Park - Service Contract (03/01/25 - 02/28/26)

Rates:

Guam Memorial Park - Service Contract (03/01/25 - 02/28/26) [TOTAL MONTHLY HOURS: 4]

Remaining Hours:

4

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Alahas Pereda

Customer Signature:

Yes

Print Name:

Jor-el Williams

Date Signed:

09/24/2025

Invoice Number:

033068

Work Requested

Quickbooks information is missing. Troubleshoot AVG as it may be causing issues with his internet connection.

Work Requested by: Jor-El Williams

Items Dropped Off 1

	Item	Serial Number	Notes
1	Lenovo ThinkCentre	MJ0JFH43	Cable included

Work Completed 1

Summary of Tasks

Check AIO and noted internet connection is fine. Test browse internet successfully. Noted QuickBooks Company files located in Downloads folder no longer there. Check AVG Quarantine and noted no QuickBooks Company files are Quarantined. Run data recovery but did not find any recoverable QuickBooks files. Advised Jor-El. Jor-El advised he has a backup from April. Advised Jor-El that he may need to use this backup file. Jor-El to pick up AIO today.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Check AIO and noted internet connection is fine. Test browse internet successfully. Noted QuickBooks Company files located in Downloads folder no longer there. Check AVG Quarantine and noted no QuickBooks Company files are Quarantined. Run data recovery but did not find any recoverable QuickBooks files. Advised Jor-El. Jor-El advised he has a backup from April. Advised Jor-El that he may need to use this backup file. Jor-El to pick up AIO today.	Kevin Hsueh	09/24/2025 09:00 am	09/24/2025 10:00 am	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 15

Date/Time	Comment	Tech
09/22/2025 10:39 am	Created workorder.	Alahas P.
09/22/2025 10:39 am	Assigned: Kevin Hsueh	Alahas P.
09/22/2025 10:39 am	Updated status to Pending Schedule	Alahas P.
09/22/2025 10:39 am	Added customer equipment.	Alahas P.
09/24/2025 10:12 am	Check-in 09/24/2025 09:00 am	Kevin H.
09/24/2025 10:16 am	Updated status to Service Completed	Kevin H.
09/24/2025 10:16 am	Work Order Tasks Added	Kevin H.
09/24/2025 10:16 am	Check-out 09/24/2025 10:00 am	Kevin H.
09/24/2025 10:22 am	Service Completed	Kevin H.
09/24/2025 10:22 am	Updated status to Pending Approval	Kevin H.
09/24/2025 10:22 am	Signature for Later: Customer will pick up AIO	Kevin H.
09/24/2025 11:22 am	Approved.	Chu H.
09/24/2025 11:22 am	Updated status to Submitted for Invoicing	Chu H.
09/24/2025 12:54 pm	Customer Signature Posted	Jessica L.
09/24/2025 01:33 pm	Updated status to Invoiced	Jessica L.

Attachments 2

Filename
Items Received Jor-El 09/22/2025 10:39 am
W42212

Work Orders