DSI WebApp

W42219 Invoiced

Customer/Point of Contact:

Ambyth Shipping & Trading, Inc.
Gail Manuel (671-649-8200)

Scheduled Date/Time:

09/24/2025, 10:30 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

AMBY.6005: Ambyth - Service Contract (08/26/25 - 08/25/26)

Rates:

Ambyth - Service Contract (08/26/25 - 08/25/26) [TOTAL MONTHLY HOURS: 8]

Remaining Hours:

4

Est. Service Time (hrs):

0.5

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

033070

Work Requested

Gail reported Subic unable to access Saipan network

Work Requested by: Gail Manuel

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Check and noted VPN between Guam and Saipan is down. Check VPN settings on both SonicWALL ok and unchanged. Check logs and noted Saipan side is timing out. Contact Gail to advise of issue, Gail to contact Docomo Saipan.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Check and noted VPN between Guam and Saipan is down. Check VPN settings on both SonicWALL ok and unchanged. Check logs and noted Saipan side is timing out. Contact Gail to advise of issue, Gail to contact Docomo Saipan.	Kevin Hsueh	09/24/2025 10:30 am	09/24/2025 11:00 am	00:30

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
09/24/2025 11:02 am	Created workorder.	Kevin H.
09/24/2025 11:02 am	Assigned: Kevin Hsueh	Kevin H.
09/24/2025 11:02 am	Updated status to Scheduled	Kevin H.
09/24/2025 11:06 am	Check-in 09/24/2025 10:30 am	Kevin H.
09/24/2025 11:09 am	Updated status to Service Completed	Kevin H.
09/24/2025 11:09 am	Work Order Tasks Added	Kevin H.
09/24/2025 11:09 am	Check-out 09/24/2025 11:00 am	Kevin H.
09/24/2025 11:13 am	Service Completed	Kevin H.
09/24/2025 11:13 am	Updated status to Pending Approval	Kevin H.
09/24/2025 11:13 am	No Signature: Remote Support	Kevin H.
09/24/2025 11:36 am	Approved.	Chu H.
09/24/2025 11:36 am	Updated status to Submitted for Invoicing	Chu H.
09/24/2025 02:45 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W42219

Work Orders