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W42222 Invoiced

Customer/Point of Contact:

Ambyth Shipping & Trading, Inc.
Gail Manuel (671-649-8200)

Scheduled Date/Time:

09/24/2025, 03:00 pm

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

AMBY.6005: Ambyth - Service Contract (08/26/25 - 08/25/26)

Rates:

Ambyth - Service Contract (08/26/25 - 08/25/26) [TOTAL MONTHLY HOURS: 8]

Remaining Hours:

4

Est. Service Time (hrs):

0.5

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

033071

Work Requested

Per Gail, Docomo Saipan requested to reboot Saipan Firewall

Work Requested by: Gail Manuel

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Per Gail, Docomo Saipan requested to reboot Saipan SonicWALL firewall in regards to the site-to-site VPN connection issue. Proceed to reboot Ambyth Saipan SonicWALL TZ370. Confirmed reboot completed and internet is back up. Noted site-to-site VPN still down. Check logs and noted timeout errors. Advised Gail of the situation. Requested Gail to ask Docomo Saipan if they are blocking IKE (UDP 500, 4500) or IPSec Protocol 50 and 51

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Per Gail, Docomo Saipan requested to reboot Saipan SonicWALL firewall in regards to the site-to-site VPN connection issue. Proceed to reboot Ambyth Saipan SonicWALL TZ370. Confirmed reboot completed and internet is back up. Noted site-to-site VPN still down. Check logs and noted timeout errors. Advised Gail of the situation. Requested Gail to ask Docomo Saipan if they are blocking IKE (UDP 500, 4500) or IPSec Protocol 50 and 51	Kevin Hsueh	09/24/2025 03:00 pm	09/24/2025 03:30 pm	00:30

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
09/24/2025 03:32 pm	Created workorder.	Kevin H.
09/24/2025 03:32 pm	Assigned: Kevin Hsueh	Kevin H.
09/24/2025 03:32 pm	Updated status to Scheduled	Kevin H.
09/24/2025 03:35 pm	Check-in 09/24/2025 03:00 pm	Kevin H.
09/24/2025 03:38 pm	Updated status to Service Completed	Kevin H.
09/24/2025 03:38 pm	Work Order Tasks Added	Kevin H.
09/24/2025 03:38 pm	Check-out 09/24/2025 03:30 pm	Kevin H.
09/24/2025 03:41 pm	Service Completed	Kevin H.
09/24/2025 03:41 pm	Updated status to Pending Approval	Kevin H.
09/24/2025 03:41 pm	No Signature: Remote Support	Kevin H.
09/25/2025 12:29 pm	Approved.	Chu H.
09/25/2025 12:29 pm	Updated status to Submitted for Invoicing	Chu H.
09/30/2025 09:29 am	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W42222

Work Orders