DSI WebApp

W42264 Invoiced

Customer/Point of Contact:

Guam Surgicenter
Colin O'Connell (671-646-3855)

Scheduled Date/Time:

10/10/2025, 02:30 pm

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

GMPL.6004: Guam Medical Plaza - Service Contract (03/01/25 - 02/28/26)

Rates:

Guam Medical Plaza - Service Contract (03/01/25 - 02/28/26) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Chu Hsieh

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

033118

Work Requested

troubleshoot incoming emails from sisfirst.com being marked as spam

Work Requested by: Colin O'Connell

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

test email flow with Colin. Added IP address of mail server from sisfirst.com and found emails are being sent from mail server sendgrid.net which was blocked on SonicWall Email Security. Email flow is now corrected.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	test email flow with Colin. Added IP address of mail server from sisfirst.com and found emails are being sent from mail server sendgrid.net which was blocked on SonicWall Email Security. Email flow is now corrected.	Chu Hsieh	10/10/2025 02:30 pm	10/10/2025 03:15 pm	00:45

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
10/10/2025 03:23 pm	Created workorder.	Chu H.
10/10/2025 03:23 pm	Assigned: Chu Hsieh	Chu H.
10/10/2025 03:23 pm	Updated status to Scheduled	Chu H.
10/10/2025 03:25 pm	Check-in 10/10/2025 02:30 pm	Chu H.
10/10/2025 03:28 pm	Updated status to Service Completed	Chu H.
10/10/2025 03:28 pm	Work Order Tasks Added	Chu H.
10/10/2025 03:28 pm	Check-out 10/10/2025 03:15 pm	Chu H.
10/10/2025 03:42 pm	Service Completed	Chu H.
10/10/2025 03:42 pm	Updated status to Pending Approval	Chu H.
10/10/2025 03:42 pm	No Signature: remote	Chu H.
10/10/2025 05:33 pm	Approved.	Chu H.
10/10/2025 05:33 pm	Updated status to Submitted for Invoicing	Chu H.
10/13/2025 09:25 am	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W42264

Work Orders