DSI WebApp

W42276 Invoiced

Customer/Point of Contact:

Title Guaranty of Guam
Jonathan Bondoc

Scheduled Date/Time:

10/20/2025, 12:00 pm

Service Type:

Remote

Charge Type:

Normal

Charge Code:

DSIG.4076: Emergency Response 2025

Rates:

Emergency Response Rate 2025 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

033131

Work Requested

3CX crashed. Calls down.

Work Requested by: Jonathan Bondoc

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

3CX crashed after an update was installed. Unable to restart 3CX services due to dependency issue. Proceed to reinstall 3CX using backup from 10/18/2025. Confirmed 3CX is restored. Perform test inbound and outbound calls successfully. Requested Jonathan to work with Premier One Support (TGG's IT Support) to set a dedicated VM for 3CX. Current VM has several database software installed causing conflicts with 3CX.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	3CX crashed after an update was installed. Unable to restart 3CX services due to dependency issue. Proceed to reinstall 3CX using backup from 10/18/2025. Confirmed 3CX is restored. Perform test inbound and outbound calls successfully. Requested Jonathan to work with Premier One Support (TGG's IT Support) to set a dedicated VM for 3CX. Current VM has several database software installed causing conflicts with 3CX.	Kevin Hsueh	10/20/2025 12:00 pm	10/20/2025 12:39 pm	00:39

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
10/20/2025 12:30 pm	Created workorder.	Kevin H.
10/20/2025 12:30 pm	Assigned: Kevin Hsueh	Kevin H.
10/20/2025 12:30 pm	Updated status to Scheduled	Kevin H.
10/20/2025 12:32 pm	Check-in 10/20/2025 12:00 pm	Kevin H.
10/20/2025 12:40 pm	Updated status to Service Completed	Kevin H.
10/20/2025 12:40 pm	Work Order Tasks Added	Kevin H.
10/20/2025 12:40 pm	Check-out 10/20/2025 12:39 pm	Kevin H.
10/20/2025 12:43 pm	Service Completed	Kevin H.
10/20/2025 12:43 pm	Updated status to Pending Approval	Kevin H.
10/20/2025 12:43 pm	No Signature: Remote Support	Kevin H.
10/21/2025 08:59 am	Approved.	Chu H.
10/21/2025 08:59 am	Updated status to Submitted for Invoicing	Chu H.
10/21/2025 09:13 am	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W42276

Work Orders