- Customer reported keyboard malfunctioning randomly, advised it comes and go usually after waking from lid closing sleep trigger, also advised a spilled liquid might have caused something to it.
- Tested keyboard functionality using Lenovo Diagnostic Tool at pre-OS load. Was able to go through the Full function of the troubleshooter which indicates keyboard functionality is ok.
- Called the customer to obtain login credentials. Number keys verified and is working on login.
- Tested OS functions, typing ability seems to be unaffected and was able to type properly after testing typable apps like Notepad, MS Office, Wordpad, and Windows UI.
- Tested keyboard functionality after lid closure sleep trigger, was able to log in with PIN, keyboard keys are working.
- Checked for possible updates and features, found multiple system and firmware updates, installed updates successful.
- Verified system integrity using System File Check scan, no corrupted files found. Optimized and Trimmed the storage drive including Disk Cleanup.
- Tested Audio and Web camera, test is OK.
- Final testing using multiple restarts and sleep triggers, keyboard functionality is still maintained.
|
Work Completed |
Technician |
Check-in |
Check-out |
Actual Hrs |
| 1 |
- Customer reported keyboard malfunctioning randomly, advised it comes and go usually after waking from lid closing sleep trigger, also advised a spilled liquid might have caused something to it.
- Tested keyboard functionality using Lenovo Diagnostic Tool at pre-OS load. Was able to go through the Full function of the troubleshooter which indicates keyboard functionality is ok.
- Called the customer to obtain login credentials. Number keys verified and is working on login.
- Tested OS functions, typing ability seems to be unaffected and was able to type properly after testing typable apps like Notepad, MS Office, Wordpad, and Windows UI.
- Tested keyboard functionality after lid closure sleep trigger, was able to log in with PIN, keyboard keys are working.
- Checked for possible updates and features, found multiple system and firmware updates, installed updates successful.
- Verified system integrity using System File Check scan, no corrupted files found. Optimized and Trimmed the storage drive including Disk Cleanup.
- Tested Audio and Web camera, test is OK.
- Final testing using multiple restarts and sleep triggers, keyboard functionality is still maintained. |
Sean Bacani
|
10/20/2025 03:19 pm |
10/20/2025 04:20 pm |
01:01
|
