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W42294 Invoiced

Customer/Point of Contact:

Guam Hotel & Restaurant Association
Mary Rhodes (671-649-1447)

Scheduled Date/Time:

10/27/2025, 01:29 pm

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

DSIG.4074: Standard Service Hour 2025

Rates:

Standard Service Hour Rate 2025 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Katee Arceo

Date Signed:

10/27/2025

Invoice Number:

033152

Work Requested

Troubleshoot various issues at GHRA

Work Requested by: Mary Rhodes

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Scanned GHRA Laptops for virus and malware. Scans completed and confirmed scan results show clean. begin download of all dropbox files (account: info@ghra.org) on to Marys laptop. Total of 261GB of files being downloaded. Download will take some time to complete. Set laptop to not go to sleep to acccomidate the dropbox download. check 1 asus monitor displaying lines across the screen. Tested with a known good laptop and confirmed lines on screen still present. Monitor is bad. Suggested to Mary to replace monitor.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Scanned GHRA Laptops for virus and malware. Scans completed and confirmed scan results show clean. begin download of all dropbox files (account: info@ghra.org) on to Marys laptop. Total of 261GB of files being downloaded. Download will take some time to complete. Set laptop to not go to sleep to acccomidate the dropbox download. check 1 asus monitor displaying lines across the screen. Tested with a known good laptop and confirmed lines on screen still present. Monitor is bad. Suggested to Mary to replace monitor.	Kevin Hsueh	10/27/2025 02:00 pm	10/27/2025 03:00 pm	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
10/27/2025 01:31 pm	Created workorder.	Kevin H.
10/27/2025 01:31 pm	Assigned: Kevin Hsueh	Kevin H.
10/27/2025 01:31 pm	Updated status to Pending Schedule	Kevin H.
10/27/2025 02:12 pm	Check-in 10/27/2025 02:00 pm	Kevin H.
10/27/2025 02:13 pm	Arrived 10/27/2025 02:00 pm	Kevin H.
10/27/2025 02:58 pm	Customer Signature Posted	Kevin H.
10/27/2025 03:06 pm	Updated status to Service Completed	Kevin H.
10/27/2025 03:06 pm	Work Order Tasks Added	Kevin H.
10/27/2025 03:06 pm	Check-out 10/27/2025 03:00 pm	Kevin H.
10/27/2025 03:10 pm	Service Completed	Kevin H.
10/27/2025 03:10 pm	Updated status to Pending Approval	Kevin H.
10/28/2025 09:25 am	Approved.	Chu H.
10/28/2025 09:25 am	Updated status to Submitted for Invoicing	Chu H.
10/28/2025 10:07 am	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W42294

Work Orders