DSI WebApp

W42325 Invoiced

Customer/Point of Contact:

Field Nation
Pivital Solutions (1-671-646-2007)

Scheduled Date/Time:

11/12/2025, 09:00 am

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

DSIG.4074: Standard Service Hour 2025

Rates:

Standard Service Hour Rate 2025 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

4

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

033182

Work Requested

Field Nation Ticket# 18095570 at Navy Federal

Work Requested by: Pivital Solutions

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 2

Summary of Tasks

Mark from Comcast called back and we attempted to get Cradlepoint up remotely. Mark advised new SIM card was able to be activated but cradlepoint did not come up. Mark advised a redispatch is needed. Updated Field Nation ticket.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Arrived onsite and timed in. Waited for call from Comcast NOC. Also attempted to call Comcast NOC. no reply/call back from Comcast NOC after 2 hours. Worked with Rajit from Navy Federal NOC to connect Cradlepoint to Navy Federal router. Rajit confirmed their router can see the equipment connected on port 0/0/1 but no communication is going out. Rajit advised Comcast NOC will be needed. Advised Brett of issue and was released from site as no reply/call back from Comcast NOC.	Kevin Hsueh	11/12/2025 09:00 am	11/12/2025 11:30 am	02:30
2	Mark from Comcast called back and we attempted to get Cradlepoint up remotely. Mark advised new SIM card was able to be activated but cradlepoint did not come up. Mark advised a redispatch is needed. Updated Field Nation ticket.	Kevin Hsueh	11/12/2025 01:20 pm	11/12/2025 02:20 pm	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 17

Date/Time	Comment	Tech
11/12/2025 01:25 pm	Created workorder.	Kevin H.
11/12/2025 01:25 pm	Assigned: Kevin Hsueh	Kevin H.
11/12/2025 01:25 pm	Updated status to Scheduled	Kevin H.
11/12/2025 01:28 pm	Check-in 11/12/2025 09:00 am	Kevin H.
11/12/2025 01:29 pm	Arrived 11/12/2025 09:00 am	Kevin H.
11/12/2025 01:31 pm	Updated status to In Progress	Kevin H.
11/12/2025 01:31 pm	Check-out 11/12/2025 11:30 am	Kevin H.
11/12/2025 02:20 pm	Check-in 11/12/2025 01:20 pm	Kevin H.
11/12/2025 02:23 pm	Updated status to Service Completed	Kevin H.
11/12/2025 02:23 pm	Work Order Tasks Added	Kevin H.
11/12/2025 02:23 pm	Check-out 11/12/2025 02:20 pm	Kevin H.
11/12/2025 02:27 pm	Service Completed	Kevin H.
11/12/2025 02:27 pm	Updated status to Pending Approval	Kevin H.
11/12/2025 02:27 pm	No Signature: Field Nation	Kevin H.
11/12/2025 05:33 pm	Approved.	Chu H.
11/12/2025 05:33 pm	Updated status to Submitted for Invoicing	Chu H.
11/13/2025 09:04 am	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W42325

Work Orders