DSI WebApp

W42334 Invoiced

Customer/Point of Contact:

Morrison, Allan
Allan Morrison (+61 438 782 385)

Scheduled Date/Time:

11/17/2025, 10:00 am

Service Type:

Remote

Charge Type:

Normal

Charge Code:

DSIG.4074: Standard Service Hour 2025

Rates:

Standard Service Hour Rate 2025 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Chu Hsieh

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

033189

Work Requested

All outgoing emails are being marked as spam by hosted Exchange server

Work Requested by: Allan Morrison

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Troubleshoot outgoing emails issues. Contacted hosted exchange service vendor and confirmed Allan's ISP ip address is on a blacklist. Installed Express VPN and changed the site location to Los Angeles. Confirmed outgoing email flowing properly

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Troubleshoot outgoing emails issues. Contacted hosted exchange service vendor and confirmed Allan's ISP ip address is on a blacklist. Installed Express VPN and changed the site location to Los Angeles. Confirmed outgoing email flowing properly	Chu Hsieh	11/17/2025 10:00 am	11/17/2025 10:45 am	00:45

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
11/17/2025 04:04 pm	Created workorder.	Chu H.
11/17/2025 04:04 pm	Assigned: Chu Hsieh	Chu H.
11/17/2025 04:04 pm	Updated status to Scheduled	Chu H.
11/17/2025 04:06 pm	Check-in 11/17/2025 10:00 am	Chu H.
11/17/2025 04:09 pm	Updated status to Service Completed	Chu H.
11/17/2025 04:09 pm	Work Order Tasks Added	Chu H.
11/17/2025 04:09 pm	Check-out 11/17/2025 10:45 am	Chu H.
11/17/2025 04:15 pm	Service Completed	Chu H.
11/17/2025 04:15 pm	Updated status to Pending Approval	Chu H.
11/17/2025 04:15 pm	No Signature: remote	Chu H.
11/17/2025 04:17 pm	Approved.	Chu H.
11/17/2025 04:17 pm	Updated status to Submitted for Invoicing	Chu H.
11/18/2025 01:58 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W42334

Work Orders