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W42338 Invoiced

Customer/Point of Contact:

Taniguchi, Ruth, Makio Architects
Mark Ruth (671-475-8772)

Scheduled Date/Time:

11/19/2025, 02:39 pm

Service Type:

Inhouse

Charge Type:

Normal

Charge Code:

TRMA.6013: TRMA - Service Contract (04/01/23 - 03/31/24)

Rates:

TRMA - Service Contract (04/01/23 - 03/31/24) [TOTAL MONTHLY HOURS: 6]

Remaining Hours:

0

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Alahas Pereda

Customer Signature:

Yes

Print Name:

Mark Ruth

Date Signed:

11/24/2025

Invoice Number:

033210

Work Requested

Troubleshoot emails. See Mark’s note.

Work Requested by: Chona Cabedo

Items Dropped Off 1

	Item	Serial Number	Notes
1	Lenovo ThinkPad E14 Gen 4	PF-44JSHM	Charging cable included

Work Completed 1

Summary of Tasks

Deliver laptop back to Marks home and Troubleshoot MRuth@teleguam.net unable to send outbound email issues. Outbound email works on other internet connections but does not work on Mark's GTA Home Internet. Error message states unable to contact smtp.teleguam.net. check outbound port and 25 is in use. Test with port 587 and outbound emails work. GTA may be blocking port 25 at Mark's home internet.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Deliver laptop back to Marks home and Troubleshoot MRuth@teleguam.net unable to send outbound email issues. Outbound email works on other internet connections but does not work on Mark's GTA Home Internet. Error message states unable to contact smtp.teleguam.net. check outbound port and 25 is in use. Test with port 587 and outbound emails work. GTA may be blocking port 25 at Mark's home internet.	Kevin Hsueh	11/24/2025 02:07 pm	11/24/2025 03:00 pm	00:53

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
11/19/2025 02:42 pm	Created workorder.	Alahas P.
11/19/2025 02:42 pm	Assigned: Kevin Hsueh	Alahas P.
11/19/2025 02:42 pm	Updated status to Pending Schedule	Alahas P.
11/19/2025 02:42 pm	Added customer equipment.	Alahas P.
11/24/2025 02:08 pm	Check-in 11/24/2025 02:07 pm	Kevin H.
11/24/2025 02:35 pm	Customer Signature Posted	Kevin H.
11/24/2025 03:04 pm	Updated status to Service Completed	Kevin H.
11/24/2025 03:04 pm	Work Order Tasks Added	Kevin H.
11/24/2025 03:04 pm	Check-out 11/24/2025 03:00 pm	Kevin H.
11/24/2025 03:41 pm	Service Completed	Kevin H.
11/24/2025 03:41 pm	Updated status to Pending Approval	Kevin H.
11/25/2025 05:14 pm	Approved.	Chu H.
11/25/2025 05:14 pm	Updated status to Submitted for Invoicing	Chu H.
11/25/2025 05:35 pm	Updated status to Invoiced	Jessica L.

Attachments 2

Filename
Items Received Mark Ruth 11/19/2025 02:42 pm
W42338

Work Orders