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W42338   Invoiced

11/19/2025, 02:39 pm   
Inhouse
Normal
TRMA.6013: TRMA - Service Contract (04/01/23 - 03/31/24)
TRMA - Service Contract (04/01/23 - 03/31/24) [TOTAL MONTHLY HOURS: 6]
0
1
Alahas Pereda
Yes
Mark Ruth
11/24/2025
033210

Work Requested

Troubleshoot emails. See Mark’s note.
Work Requested by: Chona Cabedo

Items Dropped Off 1

Item Serial Number Notes
1 Lenovo ThinkPad E14 Gen 4 PF-44JSHM Charging cable included

Work Completed 1

Summary of Tasks

Deliver laptop back to Marks home and Troubleshoot MRuth@teleguam.net unable to send outbound email issues. Outbound email works on other internet connections but does not work on Mark's GTA Home Internet. Error message states unable to contact smtp.teleguam.net. check outbound port and 25 is in use. Test with port 587 and outbound emails work. GTA may be blocking port 25 at Mark's home internet.
Work Completed Technician Check-in Check-out Actual Hrs
1 Deliver laptop back to Marks home and Troubleshoot MRuth@teleguam.net unable to send outbound email issues. Outbound email works on other internet connections but does not work on Mark's GTA Home Internet. Error message states unable to contact smtp.teleguam.net. check outbound port and 25 is in use. Test with port 587 and outbound emails work. GTA may be blocking port 25 at Mark's home internet. Kevin Hsueh
11/24/2025 02:07 pm 11/24/2025 03:00 pm 00:53

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 14

Date/Time Comment Tech
11/19/2025 02:42 pm Created workorder. Alahas P.
11/19/2025 02:42 pm Assigned: Kevin Hsueh Alahas P.
11/19/2025 02:42 pm Updated status to Pending Schedule Alahas P.
11/19/2025 02:42 pm Added customer equipment. Alahas P.
11/24/2025 02:08 pm Check-in 11/24/2025 02:07 pm Kevin H.
11/24/2025 02:35 pm Customer Signature Posted Kevin H.
11/24/2025 03:04 pm Updated status to Service Completed Kevin H.
11/24/2025 03:04 pm Work Order Tasks Added Kevin H.
11/24/2025 03:04 pm Check-out 11/24/2025 03:00 pm Kevin H.
11/24/2025 03:41 pm Service Completed Kevin H.
11/24/2025 03:41 pm Updated status to Pending Approval Kevin H.
11/25/2025 05:14 pm Approved. Chu H.
11/25/2025 05:14 pm Updated status to Submitted for Invoicing Chu H.
11/25/2025 05:35 pm Updated status to Invoiced Jessica L.