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W42346   Invoiced

11/21/2025, 02:00 pm   
Onsite
Service Contract
BLAW.6004: Brooks Concepcion Law - Service Contract (03/01/25 - 02/28/26)
Brooks - Service Contract (03/01/25 - 02/28/26) [TOTAL ANNUAL HOURS: 2]
2
1
Sean Bacani
Yes
Lisa Brooks
11/21/2025
033196

Work Requested

- Troubleshoot Receptionist workstation. - Setup 4 external HDD for backup.
Work Requested by: Lisa Brooks

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Summary of Tasks

- Troubleshooted receptionist workstation. - Performed SSD trimming. System file check, found corrupted files and fixed it, restarted the workstation. - Observed over 90% RAM usage from 4GB. Current RAM capacity not optimal for Windows 11. Observed system pulling from page file, resulting in storage drive usage spikes. - Advised Lisa to upgrade the RAM to 8GB, to get another stick of RAM. - Set up 4 new external HDD for weekly backup. Created necessary folder structures for the auto-backup software to work. - Returned 2 old external HDD to Lisa, advised her on how and when to rotate backups.
Work Completed Technician Check-in Check-out Actual Hrs
1 - Troubleshooted receptionist workstation. - Performed SSD trimming. System file check, found corrupted files and fixed it, restarted the workstation. - Observed over 90% RAM usage from 4GB. Current RAM capacity not optimal for Windows 11. Observed system pulling from page file, resulting in storage drive usage spikes. - Advised Lisa to upgrade the RAM to 8GB, to get another stick of RAM. - Set up 4 new external HDD for weekly backup. Created necessary folder structures for the auto-backup software to work. - Returned 2 old external HDD to Lisa, advised her on how and when to rotate backups. Sean Bacani
11/21/2025 01:50 pm 11/21/2025 03:20 pm 01:30

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 14

Date/Time Comment Tech
11/21/2025 01:30 pm Created workorder. Sean B.
11/21/2025 01:30 pm Assigned: Sean Bacani Sean B.
11/21/2025 01:30 pm Updated status to Scheduled Sean B.
11/21/2025 01:49 pm Check-in 11/21/2025 01:50 pm Sean B.
11/21/2025 01:59 pm Arrived 11/21/2025 01:59 pm Sean B.
11/21/2025 03:23 pm Customer Signature Posted Sean B.
11/21/2025 03:29 pm Updated status to Service Completed Sean B.
11/21/2025 03:29 pm Work Order Tasks Added Sean B.
11/21/2025 03:29 pm Check-out 11/21/2025 03:20 pm Sean B.
11/21/2025 03:33 pm Service Completed Sean B.
11/21/2025 03:33 pm Updated status to Pending Approval Sean B.
11/22/2025 08:36 am Approved. Chu H.
11/22/2025 08:36 am Updated status to Submitted for Invoicing Chu H.
11/24/2025 09:52 am Updated status to Invoiced Jessica L.

Attachments 1

Filename
W42346