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W42367   Invoiced

Isa Dental
Linda Santos (1-671-646-7982)
12/08/2025, 08:30 am   
Onsite
Service Contract
IDC0.6016: Isa Dental - Service Contract (04/01/25 - 03/31/26)
Isa Dental - Service Contract (04/01/25 - 03/31/26) [TOTAL ANNUAL HOURS: 2]
2
0
Kevin Hsueh
No
033230

Work Requested

Onsite to assist with issues related to Dentrix migration/upgrade
Work Requested by: Linda Santos

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Work Completed Technician Check-in Check-out Actual Hrs
1 Dentrix upgrade successful on all existing workstations/laptops. Proceed to install Dentrix on 1 new laptop. Install not successful, error stating "unable to locate server finder utility" Check KB article and perform troubleshooting steps still not successful. Took screenshots and will work with Dentrix support.. Dentrix support is closed today. Kevin Hsueh
12/08/2025 08:30 am 12/08/2025 09:25 am 00:55

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 16

Date/Time Comment Tech
12/08/2025 08:22 am Created workorder. Kevin H.
12/08/2025 08:22 am Assigned: Kevin Hsueh Kevin H.
12/08/2025 08:22 am Updated status to Scheduled Kevin H.
12/08/2025 08:30 am Check-in 12/08/2025 08:30 am Kevin H.
12/08/2025 08:31 am Arrived 12/08/2025 08:31 am Kevin H.
12/08/2025 09:27 am Updated status to In Progress Kevin H.
12/08/2025 09:27 am Check-out 12/08/2025 09:25 am Kevin H.
12/08/2025 03:22 pm Updated Estimated Service Time (hrs) to Kevin H.
12/08/2025 03:22 pm Updated status to Service Completed Kevin H.
12/08/2025 03:22 pm Modified workorder. Kevin H.
12/08/2025 03:31 pm Service Completed Kevin H.
12/08/2025 03:31 pm Updated status to Pending Approval Kevin H.
12/08/2025 03:31 pm Signature for Later: Kevin H.
12/11/2025 11:04 am Approved. Chu H.
12/11/2025 11:04 am Updated status to Submitted for Invoicing Chu H.
12/11/2025 03:56 pm Updated status to Invoiced Jessica L.

Attachments 1

Filename
W42367