DSI WebApp

W42384 Invoiced

Customer/Point of Contact:

Isa Dental
Linda Santos (1-671-646-7982)

Scheduled Date/Time:

12/15/2025, 09:30 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

IDC0.6016: Isa Dental - Service Contract (04/01/25 - 03/31/26)

Rates:

Isa Dental - Service Contract (04/01/25 - 03/31/26) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

033237

Work Requested

Troubleshoot Front Desk Workstation (Ext. 308) MS Office Issues

Work Requested by: Linda Santos

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Front Desk Workstation (Ext. 308) MS office does not open nor uninstall. Run MS manual uninstall tool to fully remove MS Office 365. Download and reinstall. Confirmed MS Office 365 opens after reinstall. Reactivate and configure appointment@isadental.com in Outlook client.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Front Desk Workstation (Ext. 308) MS office does not open nor uninstall. Run MS manual uninstall tool to fully remove MS Office 365. Download and reinstall. Confirmed MS Office 365 opens after reinstall. Reactivate and configure appointment@isadental.com in Outlook client.	Kevin Hsueh	12/15/2025 09:30 am	12/15/2025 10:30 am	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
12/15/2025 10:30 am	Created workorder.	Kevin H.
12/15/2025 10:30 am	Assigned: Kevin Hsueh	Kevin H.
12/15/2025 10:30 am	Updated status to Scheduled	Kevin H.
12/15/2025 10:36 am	Check-in 12/15/2025 09:30 am	Kevin H.
12/15/2025 10:38 am	Updated status to Service Completed	Kevin H.
12/15/2025 10:38 am	Work Order Tasks Added	Kevin H.
12/15/2025 10:38 am	Check-out 12/15/2025 10:30 am	Kevin H.
12/15/2025 10:57 am	Service Completed	Kevin H.
12/15/2025 10:57 am	Updated status to Pending Approval	Kevin H.
12/15/2025 10:57 am	No Signature: Remote Support	Kevin H.
12/18/2025 01:19 pm	Approved.	Chu H.
12/18/2025 01:19 pm	Updated status to Submitted for Invoicing	Chu H.
12/18/2025 04:45 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W42384

Work Orders