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W42385   Invoiced

Isa Dental
Linda Santos (1-671-646-7982)
12/16/2025, 09:00 am   
Onsite
Service Contract
IDC0.6016: Isa Dental - Service Contract (04/01/25 - 03/31/26)
Isa Dental - Service Contract (04/01/25 - 03/31/26) [TOTAL ANNUAL HOURS: 2]
2
1
Kevin Hsueh
Yes
Elsie Sanchez
12/18/2025
033242

Work Requested

Work with Dentrix support to troubleshoot various issues related to new Dentrix Version
Work Requested by: Linda Santos

Items Dropped Off 0

Item Serial Number Notes

Work Completed 2

Summary of Tasks

Work with dentrix to install eSync in IDCAPPSRV. Troubleshoot 2 workstations with dentrix install error. Used install tool provided by Dentrix and install on both workstations successful. Register Lucas Cruz on Biometric timeclock
Work Completed Technician Check-in Check-out Actual Hrs
1 Arrive onsite to work with support scheduled by ISA Dentals Dentrix rep. Schedule conflict as support was closing. Rescheduled to Thursday at 8:00am. Kevin Hsueh
12/16/2025 08:55 am 12/16/2025 09:58 am 01:03
2 Work with dentrix to install eSync in IDCAPPSRV. Troubleshoot 2 workstations with dentrix install error. Used install tool provided by Dentrix and install on both workstations successful. Register Lucas Cruz on Biometric timeclock Kevin Hsueh
12/18/2025 08:02 am 12/18/2025 09:54 am 01:52

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 17

Date/Time Comment Tech
12/16/2025 08:20 am Created workorder. Kevin H.
12/16/2025 08:20 am Assigned: Kevin Hsueh Kevin H.
12/16/2025 08:20 am Updated status to Scheduled Kevin H.
12/16/2025 08:56 am Check-in 12/16/2025 08:55 am Kevin H.
12/16/2025 08:56 am Arrived 12/16/2025 08:56 am Kevin H.
12/16/2025 10:00 am Updated status to In Progress Kevin H.
12/16/2025 10:00 am Check-out 12/16/2025 09:58 am Kevin H.
12/18/2025 08:03 am Check-in 12/18/2025 08:02 am Kevin H.
12/18/2025 09:42 am Customer Signature Posted Kevin H.
12/18/2025 09:55 am Updated status to Service Completed Kevin H.
12/18/2025 09:55 am Work Order Tasks Added Kevin H.
12/18/2025 09:55 am Check-out 12/18/2025 09:54 am Kevin H.
12/18/2025 09:58 am Service Completed Kevin H.
12/18/2025 09:58 am Updated status to Pending Approval Kevin H.
12/18/2025 01:17 pm Approved. Chu H.
12/18/2025 01:17 pm Updated status to Submitted for Invoicing Chu H.
12/18/2025 04:50 pm Updated status to Invoiced Jessica L.

Attachments 1

Filename
W42385