DSI WebApp

W42424 Invoiced

Customer/Point of Contact:

HSE Pacific
Mary P. Rhodes (1 (671) 969-3633)

Scheduled Date/Time:

01/26/2026, 09:30 am

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

DSIG.4078: Standard Service Hour 2026

Rates:

Standard Service Hour Rate 2026 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Mary Rhodes

Date Signed:

01/26/2026

Invoice Number:

033290

Work Requested

Troubleshoot various laptop issues

Work Requested by: Mary P. Rhodes

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Troubleshoot HSE Lenovo laptop. No infections or hardware issues. Laptop is running slow due to age. Transfer to new laptop provided by HSE Pacific. Mary advised Files uploaded to dropbox. Download dropbox and confirmed files are syncing. correct MS Office account issues on 2 HP Laptops. Repair QuickBooks and Adobe Acrobat. QuickBooks save to PDF feature still throws error. DSI to submit a ticket with QuickBooks support.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Troubleshoot HSE Lenovo laptop. No infections or hardware issues. Laptop is running slow due to age. Transfer to new laptop provided by HSE Pacific. Mary advised Files uploaded to dropbox. Download dropbox and confirmed files are syncing. correct MS Office account issues on 2 HP Laptops. Repair QuickBooks and Adobe Acrobat. QuickBooks save to PDF feature still throws error. DSI to submit a ticket with QuickBooks support.	Kevin Hsueh	01/26/2026 10:00 am	01/26/2026 12:00 pm	02:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
01/26/2026 08:45 am	Created workorder.	Kevin H.
01/26/2026 08:45 am	Assigned: Kevin Hsueh	Kevin H.
01/26/2026 08:45 am	Updated status to Scheduled	Kevin H.
01/26/2026 09:48 am	Check-in 01/26/2026 09:47 am	Kevin H.
01/26/2026 09:49 am	Arrived 01/26/2026 09:48 am	Kevin H.
01/26/2026 11:24 am	Customer Signature Posted	Kevin H.
01/26/2026 12:08 pm	Updated status to Service Completed	Kevin H.
01/26/2026 12:08 pm	Work Order Tasks Added	Kevin H.
01/26/2026 12:08 pm	Check-out 01/26/2026 12:00 pm	Kevin H.
01/26/2026 12:12 pm	Service Completed	Kevin H.
01/26/2026 12:12 pm	Updated status to Pending Approval	Kevin H.
01/26/2026 12:57 pm	Approved.	Chu H.
01/26/2026 12:57 pm	Updated status to Submitted for Invoicing	Chu H.
01/26/2026 03:32 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W42424

Work Orders