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W42428   Invoiced

St. Lucy's Eye Clinic
Marjorie DeBenedictis (+1 (671) 687-7263)
01/26/2026, 01:30 pm   
Onsite
Normal
DSIG.4078: Standard Service Hour 2026
Standard Service Hour Rate 2026 [TOTAL ANNUAL HOURS: 2]
2
0
Kevin Hsueh
No
033295

Work Requested

Troubleshoot Server and network
Work Requested by: Marjorie DeBenedictis

Items Dropped Off 0

Item Serial Number Notes

Work Completed 2

Summary of Tasks

Check server and noted server file shares infected with ransomware (.happy22 extensions). Disconnect server from network and proceed to scan all workstations at St. Lucy's. 1 workstation infected with 55 malware (Dr. D's workstation). All other workstations clean. Marie advised that a USB drive was connected over the weekend. Brought Server and Dr. D's workstation back to DSI. Attempt to restore server from backup image but backup images is corrupted. Proceed to run a full data recovery scan on backup external HDDs to recover data. Initial data recovery scan only found files infected with .happy22 file extension. Proceed to run a full, long data recovery scan which will take some time to complete. DSI to check on results once completed.
Work Completed Technician Check-in Check-out Actual Hrs
1 Check server and noted server file shares infected with ransomware (.happy22 extensions). Disconnect server from network and proceed to scan all workstations at St. Lucy's. 1 workstation infected with 55 malware (Dr. D's workstation). All other workstations clean. Marie advised that a USB drive was connected over the weekend. Brought Server and Dr. D's workstation back to DSI. Attempt to restore server from backup image but backup images is corrupted. Proceed to run a full data recovery scan on backup external HDDs to recover data. Kevin Hsueh
01/26/2026 01:30 pm 01/26/2026 05:30 pm 04:00
2 Initial data recovery scan only found files infected with .happy22 file extension. Proceed to run a full, long data recovery scan which will take some time to complete. DSI to check on results once completed. Kevin Hsueh
01/27/2026 02:00 pm 01/27/2026 03:00 pm 01:00

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 21

Date/Time Comment Tech
01/26/2026 12:45 pm Created workorder. Kevin H.
01/26/2026 12:45 pm Assigned: Kevin Hsueh Kevin H.
01/26/2026 12:45 pm Updated status to Scheduled Kevin H.
01/26/2026 01:39 pm Check-in 01/26/2026 01:30 pm Kevin H.
01/30/2026 10:40 am Arrived 01/26/2026 01:30 pm Kevin H.
01/30/2026 10:43 am Updated status to Service Completed Kevin H.
01/30/2026 10:43 am Work Order Tasks Added Kevin H.
01/30/2026 10:43 am Check-out 01/26/2026 05:30 pm Kevin H.
01/30/2026 10:45 am Updated Estimated Service Time (hrs) to Kevin H.
01/30/2026 10:45 am Updated status to In Progress Kevin H.
01/30/2026 10:45 am Modified workorder. Kevin H.
01/30/2026 10:47 am Check-in 01/27/2026 02:00 pm Kevin H.
01/30/2026 10:49 am Updated status to Service Completed Kevin H.
01/30/2026 10:49 am Work Order Tasks Added Kevin H.
01/30/2026 10:49 am Check-out 01/27/2026 03:00 pm Kevin H.
01/30/2026 10:55 am Service Completed Kevin H.
01/30/2026 10:55 am Updated status to Pending Approval Kevin H.
01/30/2026 10:55 am Signature for Later: Kevin H.
01/31/2026 07:37 am Approved. Chu H.
01/31/2026 07:37 am Updated status to Submitted for Invoicing Chu H.
01/31/2026 01:29 pm Updated status to Invoiced Jessica L.

Attachments 1

Filename
W42428