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W42614   Invoiced

Brooks Concepcion Law, P.C.
Lisa Brooks (1-671-472-6848)
04/20/2026, 10:00 am   
Remote
Service Contract
BLAW.6005: Brooks Concepcion Law P.C. - Service Contract (03/01/26 - 02/28/27)
Brooks Concepcion Law P.C. - Service Contract (03/01/26 - 02/28/27) [TOTAL MONTHLY HOURS: 4]
3
4
Chu Hsieh
No
033370/033404

Work Requested

Jaylin unable to access emails on Outlook classic client
Work Requested by: Lisa Brooks

Items Dropped Off 0

Item Serial Number Notes

Work Completed 4

Summary of Tasks

Continue to troubleshoot Outlook Classic Client issue. Tried to configure another PC other than Jaylin and issue is the same. Using Outlook Test Email Autoconfiguration and found it is having issue with autodiscover.guamlaw.net as it does not have a valid SSL certificate. Had Lisa purchase Positive Wildcard SSL from NameCheap.com to resolve SSL issue. Current SSL was for remote.guamlaw.net (single subdomain). Install Wildcard SSL and renew self SSL certificate. Fix IIS binding issue after new self SSL was rekeyed. Tested autoconfiguration of Outlook and all issue were resolved
Work Completed Technician Check-in Check-out Actual Hrs
1 No email flowing to Outlook Classic Client. Also, continuous popup windows to login to Microsoft 365 Account. Applied Autodiscoverfix.reg did not fix issue. Delete Jaylin's OST file to cause Outlook classic client to resync with server. Outlook Classic client fail to autoconfigure to access Exchange server. Chu Hsieh
 04/20/2026 10:00 am 04/20/2026 12:00 pm 02:00
2 Continue to troubleshoot Outlook Classic Client. Recreate Autodiscover Virtual server. Notice Guamlaw.net Exchange 2019 is running CU 11. Schedule tonight at 5:30PM to upgrade CU11 to latest CU15. Chu Hsieh
 04/20/2026 01:30 pm 04/20/2026 03:00 pm 01:30
3 Start upgrade process for Exchange 2019 CU11 to CU15. Chu Hsieh
 04/20/2026 05:30 pm 04/20/2026 06:30 pm 01:00
4 Continue to troubleshoot Outlook Classic Client issue. Tried to configure another PC other than Jaylin and issue is the same. Using Outlook Test Email Autoconfiguration and found it is having issue with autodiscover.guamlaw.net as it does not have a valid SSL certificate. Had Lisa purchase Positive Wildcard SSL from NameCheap.com to resolve SSL issue. Current SSL was for remote.guamlaw.net (single subdomain). Install Wildcard SSL and renew self SSL certificate. Fix IIS binding issue after new self SSL was rekeyed. Tested autoconfiguration of Outlook and all issue were resolved Chu Hsieh
 04/21/2026 11:00 am 04/21/2026 12:30 pm 01:30

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 22

Date/Time Comment Tech
04/21/2026 05:24 pm Updated status to Invoiced Jessica L.
04/21/2026 03:02 pm Updated status to Submitted for Invoicing Chu H.
04/21/2026 03:02 pm Approved. Chu H.
04/21/2026 02:57 pm No Signature: remote Chu H.
04/21/2026 02:57 pm Updated status to Pending Approval Chu H.
04/21/2026 02:57 pm Service Completed Chu H.
04/21/2026 02:53 pm Check-out 04/21/2026 12:30 pm Chu H.
04/21/2026 02:53 pm Work Order Tasks Added Chu H.
04/21/2026 02:53 pm Updated status to Service Completed Chu H.
04/21/2026 02:47 pm Check-in 04/21/2026 11:00 am Chu H.
04/21/2026 02:45 pm Check-out 04/20/2026 06:30 pm Chu H.
04/21/2026 02:45 pm Updated status to In Progress Chu H.
04/21/2026 02:43 pm Check-in 04/20/2026 05:30 pm Chu H.
04/21/2026 02:40 pm Check-out 04/20/2026 03:00 pm Chu H.
04/21/2026 02:40 pm Updated status to In Progress Chu H.
04/21/2026 02:37 pm Check-in 04/20/2026 01:30 pm Chu H.
04/21/2026 01:57 pm Check-out 04/20/2026 12:00 pm Chu H.
04/21/2026 01:57 pm Updated status to In Progress Chu H.
04/21/2026 01:53 pm Check-in 04/20/2026 10:00 am Chu H.
04/21/2026 01:49 pm Updated status to Scheduled Chu H.
04/21/2026 01:49 pm Assigned: Chu Hsieh Chu H.
04/21/2026 01:49 pm Created workorder. Chu H.

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