DSI WebApp

W42653 Invoiced

Customer/Point of Contact:

Ambyth Shipping & Trading, Inc.
Gail Manuel (671-649-8200)

Scheduled Date/Time:

05/15/2026, 09:30 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

AMBY.6005: Ambyth - Service Contract (08/26/25 - 08/25/26)

Rates:

Ambyth - Service Contract (08/26/25 - 08/25/26) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

033470

Work Requested

Work with CYMA to troubleshoot concurrent license usage issues

Work Requested by: Gail Manuel

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Worked with Pete from CYMA to troubleshoot concurrent license usage issues. CYMA Zen 15 PSQL license manager appears to be holding sessions even when users log out of CYMA, hitting the concurrent maximum of 10 users. Check settings and noted no settings that are of concern. Pete to investigate further and advise any findings. CYMA to provide license upgrade options to Ambyth.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Worked with Pete from CYMA to troubleshoot concurrent license usage issues. CYMA Zen 15 PSQL license manager appears to be holding sessions even when users log out of CYMA, hitting the concurrent maximum of 10 users. Check settings and noted no settings that are of concern. Pete to investigate further and advise any findings. CYMA to provide license upgrade options to Ambyth.	Kevin Hsueh	05/15/2026 09:30 am	05/15/2026 10:45 am	01:15

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
05/18/2026 05:14 pm	Updated status to Invoiced	Jessica L.
05/17/2026 06:07 pm	Updated status to Submitted for Invoicing	Chu H.
05/17/2026 06:07 pm	Approved.	Chu H.
05/15/2026 10:51 am	No Signature: Remote Support	Kevin H.
05/15/2026 10:51 am	Updated status to Pending Approval	Kevin H.
05/15/2026 10:51 am	Service Completed	Kevin H.
05/15/2026 10:50 am	Check-out 05/15/2026 10:45 am	Kevin H.
05/15/2026 10:50 am	Work Order Tasks Added	Kevin H.
05/15/2026 10:50 am	Updated status to Service Completed	Kevin H.
05/15/2026 10:37 am	Check-in 05/15/2026 09:30 am	Kevin H.
05/15/2026 10:32 am	Updated status to Scheduled	Kevin H.
05/15/2026 10:32 am	Assigned: Kevin Hsueh	Kevin H.
05/15/2026 10:32 am	Created workorder.	Kevin H.

Attachments 1

Filename
W42653

Work Orders