DSI WebApp

Customer/Point of Contact:

Roberts, Fowler & Visosky
Sophia Sanchez (671-646-1222)

Scheduled Date/Time:

03/23/2018, 04:30 pm

Service Type:

Inhouse

Charge Type:

Service Contract

Charge Code:

RFVL.6002: Roberts Fowler & Visosky - Service Contract 2018

Rates:

Service Contract [TOTAL MONTHLY HOURS: 6]

Remaining Hours:

0

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Chu Hsieh

Customer Signature:

No

Print Name:

Date Signed:

Lindy reporting not receiving emails from dol.guam.gov and icloud.com

Work Requested by:

	Item	Serial Number	Notes

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	dol.guam.gov is using a gmail cloud email service. added dol.guam.gov and icloud.com to whitelist on SonicWALL ESA 3300. Geo-IP was blocking gmail services. Made adjustment to the Geo-IP Blocking filter service. Tested email with Greg from DOL and confirm working properly. Release icloud.com emails stuck in SonicWALL Junk Summary.	Chu Hsieh	03/23/2018 04:30 pm	03/23/2018 05:30 pm	01:00
2	Check-in	Chu Hsieh	03/23/2018 04:30 pm
3	Check-in	Chu Hsieh	03/23/2018 04:30 pm

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Date/Time	Comment	Tech
03/27/2018 05:42 pm	Updated status to Void	Chu H.
03/27/2018 05:42 pm	Void: Error multiple check-in but can't check out. Pam is working on issue	Chu H.
03/27/2018 05:20 pm	Modified workorder.	Chu H.
03/27/2018 05:20 pm	Updated scheduled date/time from 03/23/2018 03:30 pm to: 03/23/2018 04:30 pm	Chu H.
03/23/2018 04:30 pm	Check-in.	Chu H.
03/27/2018 05:06 pm	Updated status to Scheduled	Chu H.
03/27/2018 05:02 pm	Updated status to Scheduled	Chu H.
03/27/2018 05:02 pm	Assigned: Chu Hsieh	Chu H.
03/27/2018 05:02 pm	Created workorder.	Chu H.

Filename
W35054