DSI WebApp

Customer/Point of Contact:

Hilton Grand Vacations Company
Patrick Guerin (1-808-846-6020)

Scheduled Date/Time:

04/16/2018, 11:00 am

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

HGVC.4003: Hilton Grand Vacations Club - Onsite Service 2018

Rates:

Standard Service [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Jordan Gimmen

Customer Signature:

No

Print Name:

Date Signed:

Troubleshoot Polycom video conference device

Work Requested by:

	Item	Serial Number	Notes

		Work Completed	Technician	Check-in	Check-out	Actual Hrs

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Date/Time	Comment	Tech
04/16/2018 10:46 am	Updated status to Void	Jordan G.
04/16/2018 10:46 am	Void: Per Patrick, Polycom device issue is related to firewall which is managed by a 3rd party. They have created an internal workaround for the time being using Skype for Business. Patrick will advise if they need us to come in to assist troubleshooting with the firewall once their vendor gets back to him.	Jordan G.
04/16/2018 08:52 am	Updated status to Scheduled	Jordan G.
04/16/2018 08:52 am	Assigned: Jordan Gimmen	Jordan G.
04/16/2018 08:52 am	Created workorder.	Jordan G.

Filename
W35131