DSI WebApp

W38859 Void

Customer/Point of Contact:

Guam Housing and Urban Renewal Authority
Greta Balmeo ((671) 475-1356)

Scheduled Date/Time:

10/28/2021, 04:59 pm

Service Type:

Inhouse

Charge Type:

Warranty

Charge Code:

GHUR.7002: GHURA - PO21238 Thermal Scanner Warranty Support

Rates:

GHURA - PO21238 Thermal Scanner Warranty Support [TOTAL ANNUAL HOURS: 12]

Remaining Hours:

12

Est. Service Time (hrs):

0

Reference/PO #:

PO21238

Taken By:

Deo Angelo Lim

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Reported that the thermal scanner application is crashing.

Work Requested by: Nicholas Baza

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 0

Summary of Tasks

1. Ask to connect the tablet thru WIFI with internet connection for initial remote access or internet via data cable. Instruction has been provided also. Waiting for the customer response. 2. Followed up on our customer but didn't get any response 11/1/2021. 3. The customer has no capabilities to connect the device to internet. Advised them to bring the unit here for testing 11/3/21. 4. Informed customer on how much is our standard support per hour. They might consider us to pick their unit and deliver once fixed. 11/5/21 5. Followed up the customer 11/11/21. 6. Followed up the customer 11/12/21. 7. Followed up the customer 11/16/21 and according to the customer the unit will be dropped off on Thursday 11/18/21.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 20

Date/Time	Comment	Tech
11/18/2021 11:57 am	Updated status to Void	Deo A.
11/18/2021 11:57 am	Void: Another work order has been created.	Deo A.
11/16/2021 11:01 am	Work Order Tasks Updated	Deo A.
11/16/2021 10:13 am	Work Order Tasks Updated	Deo A.
11/12/2021 05:08 pm	Work Order Tasks Updated	Deo A.
11/11/2021 09:54 am	Work Order Tasks Updated	Deo A.
11/05/2021 02:50 pm	Work Order Tasks Updated	Deo A.
11/05/2021 02:48 pm	Service Type modified to Inhouse	Deo A.
11/05/2021 02:48 pm	Updated Estimated Service Time (hrs) to	Deo A.
11/04/2021 10:01 am	Work Order Tasks Updated	Deo A.
11/04/2021 09:59 am	Work Order Tasks Updated	Deo A.
11/02/2021 10:00 am	Work Order Tasks Updated	Deo A.
10/29/2021 01:29 pm	Work Order Tasks Updated	Deo A.
10/28/2021 05:06 pm	Modified workorder.	Deo A.
10/28/2021 05:06 pm	Contact Person modified to Greta Balmeo	Deo A.
10/28/2021 05:06 pm	Updated Estimated Service Time (hrs) to	Deo A.
10/28/2021 05:05 pm	Work Order Tasks Added	Deo A.
10/28/2021 05:03 pm	Updated status to Pending Schedule	Deo A.
10/28/2021 05:03 pm	Assigned: Deo Angelo Lim	Deo A.
10/28/2021 05:03 pm	Created workorder.	Deo A.

Attachments 1

Filename
W38859

Work Orders