DSI WebApp

Customer/Point of Contact:

KHLG & Associates, Inc.
Melva Limo

Scheduled Date/Time:

04/07/2022, 09:30 am

Service Type:

Remote

Charge Type:

Normal

Charge Code:

KHLG.4001: KHLG - Standard Service

Rates:

Standard Service 2021 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

0

Reference/PO #:

Taken By:

Valerie Catubay

Customer Signature:

No

Print Name:

Date Signed:

Bug Fix on Timesheet: 1. Melva and Joanna's timesheet for April Period was somehow mixed up 2. Reset Melva's timesheet as per her request

Work Requested by: Melva Limo

	Item	Serial Number	Notes

Able to fix the below timesheet issues: 1. Separate Melva and Joanna's April Period timesheet. 2. Reset Melva's timesheet

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Able to fix the below timesheet issues: 1. Separate Melva and Joanna's April Period timesheet. 2. Reset Melva's timesheet	Valerie Catubay	04/07/2022 09:30 am	04/07/2022 12:30 pm	03:00

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Date/Time	Comment	Tech
04/28/2022 04:25 pm	Updated status to Void	Valerie C.
04/28/2022 04:25 pm	Void: This is voided because it should be a non-billable task since the issue was caused by a bug in the program and not a user request/user caused issue.	Valerie C.
04/22/2022 02:20 pm	Updated status to Pending Update	Chu H.
04/22/2022 02:20 pm	This is not a service due to error of user. It is problem with our program. Can't charge customer for our issue	Chu H.
04/22/2022 02:20 pm	Rejected.	Chu H.
04/21/2022 02:18 pm	No Signature: Done remotely and approved /verified fix through emails.	Valerie C.
04/21/2022 02:18 pm	Updated status to Pending Approval	Valerie C.
04/21/2022 02:18 pm	Service Completed	Valerie C.
04/21/2022 02:01 pm	Modified workorder.	Valerie C.
04/21/2022 02:01 pm	Rates modified to Standard Service 2021: $110.00	Valerie C.
04/21/2022 02:01 pm	Updated Estimated Service Time (hrs) to	Valerie C.
04/21/2022 12:58 pm	Check-out 04/07/2022 11:30 am	Valerie C.
04/21/2022 12:58 pm	Work Order Tasks Added	Valerie C.
04/21/2022 12:58 pm	Updated status to Service Completed	Valerie C.
04/21/2022 12:56 pm	Check-in 04/07/2022 09:30 am	Valerie C.
04/21/2022 12:54 pm	Updated status to Scheduled	Valerie C.
04/21/2022 12:54 pm	Assigned: Valerie Catubay	Valerie C.
04/21/2022 12:54 pm	Created workorder.	Valerie C.

Filename
W39309