DSI WebApp

Customer/Point of Contact:

Future Smiles Orthodontics
Dr. Paul Sauget DDS, MSD (671-648-9888)

Scheduled Date/Time:

12/17/2018, 10:00 am

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

DSIG.0097: Warranty Support 2018

Rates:

Warranty Support [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Troubleshoot Patton SN4171 gateway. Calls are dropping.

Work Requested by:

	Item	Serial Number	Notes

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Contact Patton support to troubleshoot and was advised support would be available later in the day. Setup DSI Spare Patton SN4970 gateway while waiting for Patton support to be available. Reconnect Patton SN4171 when Patton Support was available and configure gateway to run an active log to capture any and all dropped calls. will work with Patton support again when calls do drop.	Kevin Hsueh	12/17/2018 10:00 am	12/17/2018 12:00 pm	02:00

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Date/Time	Comment	Tech
12/18/2018 03:06 pm	Updated status to Invoiced/Closed	Jessica L.
12/18/2018 02:30 pm	Updated status to Submitted for Invoicing	Chu H.
12/18/2018 02:30 pm	Approved.	Chu H.
12/17/2018 04:32 pm	No Signature: Warranty Support	Kevin H.
12/17/2018 04:32 pm	Updated status to Pending Approval	Kevin H.
12/17/2018 04:32 pm	Service Completed	Kevin H.
12/17/2018 07:31 am	Updated billable hours to: 02:00	Kevin H.
12/17/2018 04:31 pm	Check-out 12/17/2018 12:00 pm	Kevin H.
12/17/2018 04:31 pm	Updated status to Service Completed	Kevin H.
12/17/2018 04:26 pm	Arrived 12/17/2018 10:00 am	Kevin H.
12/17/2018 04:25 pm	Check-in 12/17/2018 10:00 am	Kevin H.
12/17/2018 04:24 pm	Updated status to Scheduled	Kevin H.
12/17/2018 04:24 pm	Assigned: Kevin Hsueh	Kevin H.
12/17/2018 04:24 pm	Created workorder.	Kevin H.

Filename
W36043