DSI WebApp

Customer/Point of Contact:

Future Smiles Orthodontics
Dr. Paul Sauget DDS, MSD (671-648-9888)

Scheduled Date/Time:

01/09/2019, 10:00 am

Service Type:

Inhouse

Charge Type:

Normal

Charge Code:

DSIG.0097: Warranty Support 2018

Rates:

Warranty Support [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Fine tune Future Smiles 3CX Call Flow.

Work Requested by:

	Item	Serial Number	Notes

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Document current call flow for Future Smiles 3CX. Create flow chart for call flow and document suggested changes. Met with Dr. Paul and advised him of DSI suggest call flow changes. Dr. Paul agreed to the suggestions. Program 3CX Queue group (originally Ring Group) for operator extensions. Configure "Destination if no answer" for calls to go to general voicemail box that sends the voicemail as an email (with attachment) to info@futuresmilesortho.com.	Kevin Hsueh	01/09/2019 10:00 am	01/09/2019 12:00 pm	02:00

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Date/Time	Comment	Tech
01/10/2019 10:49 am	Updated status to Closed	Jessica L.
01/10/2019 10:26 am	Updated status to Submitted for Invoicing	Chu H.
01/10/2019 10:26 am	Approved.	Chu H.
01/09/2019 04:10 pm	No Signature: Warranty Support	Kevin H.
01/09/2019 04:10 pm	Updated status to Pending Approval	Kevin H.
01/09/2019 04:10 pm	Service Completed	Kevin H.
01/09/2019 07:09 am	Updated billable hours to: 02:00	Kevin H.
01/09/2019 04:08 pm	Check-out 01/09/2019 12:00 pm	Kevin H.
01/09/2019 04:08 pm	Updated status to Service Completed	Kevin H.
01/09/2019 04:05 pm	Check-in 01/09/2019 10:00 am	Kevin H.
01/09/2019 04:04 pm	Updated status to Scheduled	Kevin H.
01/09/2019 04:04 pm	Assigned: Kevin Hsueh	Kevin H.
01/09/2019 04:04 pm	Created workorder.	Kevin H.

Filename
Items Received 01/01/1970 10:00 am
W36101