DSI WebApp

W36740 Invoiced

Customer/Point of Contact:

Denny's of Guam
Steve Huhne (1-671-647-1531)

Scheduled Date/Time:

08/05/2019, 12:07 pm

Service Type:

Onsite

Charge Type:

Urgent/Emergency

Charge Code:

DSIG.4051: Emergency Response - Normal Business Hours 2019

Rates:

Regular Hours Emergency Response [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Mai

Date Signed:

08/05/2019

Invoice Number:

028354

Work Requested

troubleshoot 3CX

Work Requested by:

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	unable to make or receive calls from 3CX. noted Patton GW shows not registered in admin console. ping IP Address (10.10.1.253) and no response. noted Patton GW is power on. Power cycle Patton GW and verified server can ping gateway successfully. confirmed Patton GW shows registered in 3CX Management Console. perform test inbound and outbound calls successfully.	Kevin Hsueh	08/05/2019 12:08 pm	08/05/2019 12:35 pm	00:27

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
08/05/2019 05:14 pm	Updated status to Invoiced	Jessica L.
08/05/2019 05:00 pm	Updated status to Submitted for Invoicing	Chu H.
08/05/2019 05:00 pm	Approved.	Chu H.
08/05/2019 12:38 pm	Updated status to Pending Approval	Kevin H.
08/05/2019 12:38 pm	Service Completed	Kevin H.
08/05/2019 04:37 am	Updated billable hours to: 01.00	Kevin H.
08/05/2019 12:37 pm	Check-out 08/05/2019 12:35 pm	Kevin H.
08/05/2019 12:37 pm	Updated status to Service Completed	Kevin H.
08/05/2019 12:33 pm	Customer Signature Posted	Kevin H.
08/05/2019 12:16 pm	Arrived 08/05/2019 12:16 pm	Kevin H.
08/05/2019 12:08 pm	Check-in 08/05/2019 12:08 pm	Kevin H.
08/05/2019 12:07 pm	Updated status to Scheduled	Kevin H.
08/05/2019 12:07 pm	Assigned: Kevin Hsueh	Kevin H.
08/05/2019 12:07 pm	Created workorder.	Kevin H.

Attachments 1

Filename
W36740