DSI WebApp

W38251 Invoiced

Customer/Point of Contact:

J&B Modern Tech
Nel Bangayan

Scheduled Date/Time:

02/23/2021, 11:45 am

Service Type:

Remote

Charge Type:

Normal

Charge Code:

DSIG.4059: DSI Standard Service 2021

Rates:

Standard Service Rate 2021 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

029608

Work Requested

Nel advised QuickBooks and network drive access slow.

Work Requested by: Nel Bangayan

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Unable to access JBSRV remotely. Worked with Nel and confirmed server was frozen. Worked with Nel to force shut down of server and reboot server. Server rebooted to Windows successfully. Login to server remotely and start QuickBooks Database Server software.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Unable to access JBSRV remotely. Worked with Nel and confirmed server was frozen. Worked with Nel to force shut down of server and reboot server. Server rebooted to Windows successfully. Login to server remotely and start QuickBooks Database Server software.	Kevin Hsueh	02/23/2021 11:45 am	02/23/2021 12:23 pm	00:38

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
02/23/2021 12:22 pm	Created workorder.	Kevin H.
02/23/2021 12:22 pm	Assigned: Kevin Hsueh	Kevin H.
02/23/2021 12:22 pm	Updated status to Scheduled	Kevin H.
02/23/2021 12:23 pm	Check-in 02/23/2021 11:45 am	Kevin H.
02/23/2021 12:24 pm	Updated status to Service Completed	Kevin H.
02/23/2021 12:24 pm	Work Order Tasks Added	Kevin H.
02/23/2021 12:24 pm	Check-out 02/23/2021 12:23 pm	Kevin H.
02/23/2021 12:25 pm	Service Completed	Kevin H.
02/23/2021 12:25 pm	Updated status to Pending Approval	Kevin H.
02/23/2021 12:25 pm	No Signature: Remote Support	Kevin H.
02/23/2021 04:48 pm	Approved.	Chu H.
02/23/2021 04:48 pm	Updated status to Submitted for Invoicing	Chu H.
02/23/2021 05:12 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W38251

Work Orders