DSI WebApp

W38878 Invoiced

Customer/Point of Contact:

Harvest Christian Academy
Bryce Collier (671-477-6341 ext 377)

Scheduled Date/Time:

11/05/2021, 09:00 am

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

DSIG.4059: DSI Standard Service 2021

Rates:

Standard Service 2021 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Bryce Collier

Date Signed:

11/05/2021

Invoice Number:

030203

Work Requested

Troubleshoot 3CX. Choppy Calls.

Work Requested by: Bryce Collier

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Check 3CX Phone System and confirmed all IP Phones being used are supported hardware. Check codecs in use and confirmed codecs are set properly. Noted 3CX firewall checker passed noting firewall configuration is proper. test ping IP phones in various locations on campus and received less than 1ms ping time. Noted QoS is not enabled on the switches on campus and Patton SN4970 gateway firmware is not updated. Bryce advised that the choppy call issues are less frequent this week. Harvest to configure QoS on switches and upgrade Patton SN4970 firmware.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Check 3CX Phone System and confirmed all IP Phones being used are supported hardware. Check codecs in use and confirmed codecs are set properly. Noted 3CX firewall checker passed noting firewall configuration is proper. test ping IP phones in various locations on campus and received less than 1ms ping time. Noted QoS is not enabled on the switches on campus and Patton SN4970 gateway firmware is not updated. Bryce advised that the choppy call issues are less frequent this week. Harvest to configure QoS on switches and upgrade Patton SN4970 firmware.	Kevin Hsueh	11/05/2021 08:54 am	11/05/2021 09:30 am	00:36

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
11/05/2021 08:19 am	Created workorder.	Kevin H.
11/05/2021 08:19 am	Assigned: Kevin Hsueh	Kevin H.
11/05/2021 08:19 am	Updated status to Scheduled	Kevin H.
11/05/2021 08:54 am	Check-in 11/05/2021 08:54 am	Kevin H.
11/05/2021 08:55 am	Arrived 11/05/2021 08:55 am	Kevin H.
11/05/2021 09:27 am	Customer Signature Posted	Kevin H.
11/05/2021 09:34 am	Updated status to Service Completed	Kevin H.
11/05/2021 09:34 am	Work Order Tasks Added	Kevin H.
11/05/2021 09:34 am	Check-out 11/05/2021 09:30 am	Kevin H.
11/05/2021 09:37 am	Service Completed	Kevin H.
11/05/2021 09:37 am	Updated status to Pending Approval	Kevin H.
11/08/2021 12:02 pm	Approved.	Chu H.
11/08/2021 12:02 pm	Updated status to Submitted for Invoicing	Chu H.
11/08/2021 04:07 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W38878

Work Orders