DSI WebApp

W41542 Closed

Customer/Point of Contact:

Finance Integrated Solutions
John Santos

Scheduled Date/Time:

10/29/2024, 10:30 am

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

DSIG.4072: Warranty Service 2024

Rates:

Warranty Support 2024 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Hosted 3CX Service: Troubleshoot John's 3CX App registration issue.

Work Requested by: John Santos

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

John's 3CX App on his mobile phone showing "ready for calls" but unable to access any features (status, call history, team directory, etc.) Proceed to reprovision John's extension on his 3CX App. Confirmed 3CX App is up and operational after reprovision.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	John's 3CX App on his mobile phone showing "ready for calls" but unable to access any features (status, call history, team directory, etc.) Proceed to reprovision John's extension on his 3CX App. Confirmed 3CX App is up and operational after reprovision.	Kevin Hsueh	10/29/2024 10:15 am	10/29/2024 10:45 am	00:30

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
10/29/2024 09:27 am	Created workorder.	Kevin H.
10/29/2024 09:27 am	Assigned: Kevin Hsueh	Kevin H.
10/29/2024 09:27 am	Updated status to Scheduled	Kevin H.
10/29/2024 10:50 am	Check-in 10/29/2024 10:15 am	Kevin H.
10/29/2024 10:50 am	Arrived 10/29/2024 10:15 am	Kevin H.
10/29/2024 10:51 am	Updated status to Service Completed	Kevin H.
10/29/2024 10:51 am	Work Order Tasks Added	Kevin H.
10/29/2024 10:51 am	Check-out 10/29/2024 10:45 am	Kevin H.
10/29/2024 10:54 am	Service Completed	Kevin H.
10/29/2024 10:54 am	Updated status to Pending Approval	Kevin H.
10/29/2024 10:54 am	No Signature: Unable to load DSI WebApp while at customer's site	Kevin H.
10/29/2024 06:10 pm	Approved.	Chu H.
10/29/2024 06:10 pm	Updated status to Submitted for Invoicing	Chu H.
10/30/2024 09:35 am	Updated status to Closed	Jessica L.

Attachments 1

Filename
W41542

Work Orders