DSI WebApp

W39854 Invoiced

Customer/Point of Contact:

Ambyth Shipping & Trading, Inc.
Gail Manuel (671-649-8200)

Scheduled Date/Time:

10/19/2022, 09:44 am

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

AMBY.6002: Ambyth - Service Contract (08/09/22 - 08/08/23)

Rates:

Additional Hour (SERVICE CONTRACT) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Beth Andon

Date Signed:

10/19/2022

Invoice Number:

030884

Work Requested

Troubleshoot internet issues at HQ and Warehouse. Internet down

Work Requested by: Gail Manuel

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Check HQ and Warehouse network equipment. Confirmed SonicWALL and network switches are all powered up and showing no issues at both HQ and Warehouse. Noted HQ Docomo fiber link is down and Warehouse Docomo Coax Modem link is down. No internet issue due to Docomo. Per Gail, Docomo provided an update that there is a fiber and coax outage.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Check HQ and Warehouse network equipment. Confirmed SonicWALL and network switches are all powered up and showing no issues at both HQ and Warehouse. Noted HQ Docomo fiber link is down and Warehouse Docomo Coax Modem link is down. No internet issue due to Docomo. Per Gail, Docomo provided an update that there is a fiber and coax outage.	Kevin Hsueh	10/19/2022 09:57 am	10/19/2022 10:57 am	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
10/19/2022 09:45 am	Created workorder.	Kevin H.
10/19/2022 09:45 am	Assigned: Kevin Hsueh	Kevin H.
10/19/2022 09:45 am	Updated status to Scheduled	Kevin H.
10/19/2022 09:58 am	Check-in 10/19/2022 09:57 am	Kevin H.
10/19/2022 10:15 am	Arrived 10/19/2022 10:15 am	Kevin H.
10/19/2022 10:31 am	Customer Signature Posted	Kevin H.
10/19/2022 11:11 am	Updated status to Service Completed	Kevin H.
10/19/2022 11:11 am	Work Order Tasks Added	Kevin H.
10/19/2022 11:11 am	Check-out 10/19/2022 10:57 am	Kevin H.
10/19/2022 11:41 am	Service Completed	Kevin H.
10/19/2022 11:41 am	Updated status to Pending Approval	Kevin H.
10/20/2022 07:08 pm	Approved.	Chu H.
10/20/2022 07:08 pm	Updated status to Submitted for Invoicing	Chu H.
10/21/2022 09:49 am	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W39854

Work Orders