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W40930 Invoiced

Customer/Point of Contact:

Guam Hotel & Restaurant Association
Mary Rhodes (671-649-1447)

Scheduled Date/Time:

01/18/2024, 09:30 am

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

DSIG.4069: Standard Service Hour 2024

Rates:

Standard Service Hour Rate 2024 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Danielle Arriola

Date Signed:

01/18/2024

Invoice Number:

031814

Work Requested

Troubleshoot Mary's access to WD MyCloud Share Drives

Work Requested by: Mary Rhodes

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Mary's laptops lost access to the WD MyCloud share drives. Confirmed share drive is accessible by Danielle. Re-map share drive on Mary's 2 HP laptops. Confirmed and showed Danielle share drives are now accessible.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Mary's laptops lost access to the WD MyCloud share drives. Confirmed share drive is accessible by Danielle. Re-map share drive on Mary's 2 HP laptops. Confirmed and showed Danielle share drives are now accessible.	Kevin Hsueh	01/18/2024 09:14 am	01/18/2024 09:40 am	00:26

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
01/18/2024 08:45 am	Created workorder.	Kevin H.
01/18/2024 08:45 am	Assigned: Kevin Hsueh	Kevin H.
01/18/2024 08:45 am	Updated status to Scheduled	Kevin H.
01/18/2024 09:14 am	Check-in 01/18/2024 09:14 am	Kevin H.
01/18/2024 09:14 am	Arrived 01/18/2024 09:14 am	Kevin H.
01/18/2024 09:29 am	Customer Signature Posted	Kevin H.
01/18/2024 09:41 am	Updated status to Service Completed	Kevin H.
01/18/2024 09:41 am	Work Order Tasks Added	Kevin H.
01/18/2024 09:41 am	Check-out 01/18/2024 09:40 am	Kevin H.
01/18/2024 09:43 am	Service Completed	Kevin H.
01/18/2024 09:43 am	Updated status to Pending Approval	Kevin H.
01/18/2024 02:21 pm	Approved.	Chu H.
01/18/2024 02:21 pm	Updated status to Submitted for Invoicing	Chu H.
01/19/2024 09:44 am	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W40930

Work Orders