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W42177 Invoiced

Customer/Point of Contact:

Opottunidat
Brian Mafnas (+1 (671) 487-2775)

Scheduled Date/Time:

09/11/2025, 09:30 am

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

DSIG.4074: Standard Service Hour 2025

Rates:

Standard Service Hour Rate 2025 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Alahas Pereda

Customer Signature:

Yes

Print Name:

Barbara Mafnas

Date Signed:

09/11/2025

Invoice Number:

033044

Work Requested

Troubleshoot Promethean ActivPanel Nickel 75” – SN: 65W26-J7HL1N0120263. Customer advised that the panel does not turn on.

Work Requested by: Brian Mafnas

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Check Panel and noted panel turns on and backlight turns on. No image dipslayed. Follow Promethean KB Article to reflash panel. No response from Panel on reflash. Try with different USB ports same issue. DSI to contact Promethean, new PCA board may be needed.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Check Panel and noted panel turns on and backlight turns on. No image dipslayed. Follow Promethean KB Article to reflash panel. No response from Panel on reflash. Try with different USB ports same issue. DSI to contact Promethean, new PCA board may be needed.	Kevin Hsueh	09/11/2025 09:21 am	09/11/2025 09:59 am	00:38

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
09/11/2025 08:51 am	Created workorder.	Alahas P.
09/11/2025 08:51 am	Assigned: Kevin Hsueh	Alahas P.
09/11/2025 08:51 am	Updated status to Scheduled	Alahas P.
09/11/2025 09:21 am	Check-in 09/11/2025 09:21 am	Kevin H.
09/11/2025 09:22 am	Arrived 09/11/2025 09:22 am	Kevin H.
09/11/2025 09:39 am	Customer Signature Posted	Kevin H.
09/11/2025 10:01 am	Updated status to Service Completed	Kevin H.
09/11/2025 10:01 am	Work Order Tasks Added	Kevin H.
09/11/2025 10:01 am	Check-out 09/11/2025 09:59 am	Kevin H.
09/11/2025 10:05 am	Service Completed	Kevin H.
09/11/2025 10:05 am	Updated status to Pending Approval	Kevin H.
09/11/2025 04:45 pm	Approved.	Chu H.
09/11/2025 04:45 pm	Updated status to Submitted for Invoicing	Chu H.
09/11/2025 05:14 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W42177

Work Orders