S
| # | Customer Work Requested |
Scheduled Date/Time | Technician | Customer Signature | |
|---|---|---|---|---|---|
|
W42674
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Connect Elevator lines to new Docomo trunk |
05/26/2026 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W42672
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas - Replace AC42 Access Control Panel. - POC: Monica Salas (671) 734-8402. |
05/22/2026 01:30 pm |
Sean Bacani | No Signature: - Judiciary ACS Project, turnover phase. |
|
W42671
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas Install RMA Verkada AC-42 Controller |
05/22/2026 01:30 pm |
Kevin Hsueh | No Signature: |
|
W42670
|
Onsite |
University of Guam Jonathan Nguyen Work Requested: by: Jonathan Nguyen Remove one Promethean ActivPanel 10 Standard 75" from wall mount and install on motorized stand on the 1st floor. |
05/21/2026 09:30 am |
Sean Bacani | No Signature: - Customer Signed Acknowledgement Form and Invoice. |
|
W42669
|
Onsite |
University of Guam Jonathan Nguyen Work Requested: by: Jonathan Nguyen Remove one Promethean ActivPanel 10 Standard 75" from wall mount and install on motorized stand on the 1st floor. |
05/21/2026 09:30 am |
Kevin Hsueh | No Signature: Customer signed acknowledgement form |
|
W42668
|
Onsite |
University of Guam Jonathan Nguyen Work Requested: by: Jonathan Nguyen Install one Promethean ActivPanel 10 Standard 65" on concrete wall on the 2nd floor. |
05/21/2026 10:30 am |
Sean Bacani | No Signature: - Customer signed Invoice and Acknowledgement Form. |
|
W42667
|
Onsite |
University of Guam Jonathan Nguyen Work Requested: by: Jonathan Nguyen Install one Promethean ActivPanel 10 Standard 65" on concrete wall on the 2nd floor. |
05/21/2026 10:30 am |
Kevin Hsueh | No Signature: Customer signed acknowledgement form |
|
W42666
|
Onsite |
University of Guam Jonathan Nguyen Work Requested: by: Jonathan Nguyen Install two Promethean ActivPanel 10 Premium 86" on motorized stand with battery backups. One panel will be installed on the 1st floor, and the second will be installed on the 2nd floor. |
05/21/2026 09:30 am |
Sean Bacani | No Signature: - Customer signed acknowledgement form and invoice. |
|
W42665
|
Onsite |
University of Guam Jonathan Nguyen Work Requested: by: Jonathan Nguyen Install two Promethean ActivPanel 10 Premium 86" on motorized stand with battery backups. One panel will be installed on the 1st floor, and the second will be installed on the 2nd floor. |
05/21/2026 09:30 am |
Kevin Hsueh | No Signature: Customer signed acknowledgement form |
|
W42662
|
Onsite |
Ace Auto Glass, Inc. (Guam) Becky Quintanilla Work Requested: by: Becky Quintanilla Deliver and setup SonicWALL TZ380 |
05/19/2026 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W42660
|
Service Contract Onsite |
Fargo Pacific, Inc. Guy Binoya Work Requested: by: Guy Binoya Update QuickBooks on server and workstations |
05/19/2026 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W42658
|
Onsite |
University of Guam Andrew Guihama Work Requested: by: Andrew Guihama - Install PoE Switch and Network camera at SBPA BLDG 2F Copier Room. |
05/18/2026 09:30 am |
Sean Bacani | No Signature: - UOG Verkada Project. |
|
W42657
|
Onsite |
University of Guam Andrew Guihama Work Requested: by: Andrew Guihama Install Verkada Camera in Copy Room |
05/18/2026 09:30 am |
Kevin Hsueh | No Signature: Project |
|
W42656
|
Onsite |
University of Guam Andrew Guihama Work Requested: by: Andrew Guihama Installation of the 3rd camera in the SBPA 2nd Floor Copier Room. Installation of the environmental sensor at Café Sirena. Troubleshooting of the fisheye camera in the SBPA Atrium. |
05/15/2026 02:00 pm |
Kevin Hsueh | No Signature: Project |
|
W42655
|
Onsite |
University of Guam Andrew Guihama Work Requested: by: Andrew Guihama - Installation of the 3rd camera in the SBPA 2nd Floor Copier Room. - Installation of the environmental sensor at Café Sirena. - Troubleshooting of the fisheye camera in the SBPA Atrium. |
05/15/2026 02:00 pm |
Sean Bacani | No Signature: - UOG Verkada Project |
|
W42654
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas - Provide end-user training for the remaining topics on Verkada usage. - Replace AC42. |
05/15/2026 10:00 am |
Sean Bacani | No Signature: - Judiciary ACS Project, Final Phases. |
|
W42648
|
Service Contract Onsite |
Fargo Pacific, Inc. Guy Binoya Work Requested: by: Guy Binoya Perform QuickBooks update on server and workstations. Troubleshoot various user workstation issues. |
05/12/2026 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W42647
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Users unable to access Guam CYMA |
05/12/2026 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W42646
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Backup Saipan CYMA company data |
05/11/2026 02:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W42645
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: by: Jay Garrido Setup new employee workstation for Logistics and one at HQ. |
05/11/2026 01:30 pm |
Sean Bacani | With Customer Signature |
|
W42644
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: by: Jay Garrido Create new email and MS Office 365 accounts for Tianalynn Arriola |
05/11/2026 08:30 am |
Kevin Hsueh | No Signature: Hosted Exchange Support |
|
W42643
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Gail: Check Saipan CYMA Backup. Leiana: Create new account for Riley Miller |
05/08/2026 02:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W42642
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos - Deliver Panoramic Workstation Tower. - Verify system functions. |
05/07/2026 09:30 am |
Sean Bacani | With Customer Signature |
|
W42641
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Install UPS battery |
05/07/2026 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W42640
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Delete IQuitugua account and create a generic Receptionist. |
05/06/2026 02:00 pm |
Chu Hsieh | No Signature: remote |
|
W42639
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Complete Beazley Cyber Insurance Application Form. |
05/06/2026 02:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W42638
|
Service Contract Inhouse |
Isa Dental Linda Santos Work Requested: by: Linda Santos - Perform Initial Setup of the workstation. |
05/06/2026 09:15 am |
Sean Bacani | No Signature: - Inhouse Service. |
|
W42634
|
Service Contract Inhouse |
Guam Memorial Park Agnes Quitugua Work Requested: by: Agnes Quitugua Troubleshoot Trackimo on 2019- Red Buick- TU5852 and 2013 Ford E150- BR8430 |
05/04/2026 09:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W42633
|
Remote |
JMC Equipment Rental Francine Paulino Work Requested: by: Francine Paulino Create email and ms office 365 accounts for Denise Raphael |
05/04/2026 08:30 am |
Kevin Hsueh | No Signature: Hosted Exchange Support |
|
W42632
Ref/PO#1022203 |
Onsite |
Level 10 Level 10 Inc Work Requested: by: Level 10 Inc - Ross Store 492. Replace PIN Pad at Register 22. - Turn in extra duplicate PIN Pads. |
05/01/2026 10:30 am |
Sean Bacani | No Signature: - Customer signed WO and Custody Form. |
|
W42630
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Fran San Nicolas Work Requested: by: Fran San Nicolas troubleshoot workstation |
05/01/2026 10:10 am |
Kevin Hsueh | With Customer Signature |
|
W42629
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Setup Xerox Printer |
05/01/2026 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W42628
|
Remote |
JMC Equipment Rental Francine Paulino Work Requested: by: Francine Paulino Create new email and MS Office 365 accounts for Jared Williams and Kurt Kloulubak |
04/30/2026 01:30 pm |
Kevin Hsueh | No Signature: Hosted Exchange Support |
|
W42626
|
Service Contract Remote |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Check SonicWALL Junk Store for ClientInvoicing@esquiresolutions.com emails |
04/30/2026 10:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W42625
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Setup AJ on Logistics Office Workstation |
04/30/2026 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W42624
|
Service Contract Onsite |
Micronesian Divers Association Wes Seleen Work Requested: by: Wes Seleen Troubleshoot Network Issues |
04/29/2026 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W42623
|
Service Contract Remote |
Isa Dental Lori Wong Work Requested: by: Lori Wong Troubleshoot Dentrix Access |
04/20/2026 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W42622
|
Service Contract Remote |
Micronesian Divers Association Joleen West Work Requested: by: Joleen West SSL certificate expired 4/27/26 |
04/28/2026 10:15 am |
Chu Hsieh | No Signature: Remote |
|
W42619
|
Onsite |
Mayor's Council of Guam (Admin) Tianna Sarrosa Work Requested: by: Tianna Sarrosa - Troubleshoot Motorized Stand, Will Zayas reported is not able to move up and down. |
04/23/2026 02:00 pm |
Sean Bacani | With Customer Signature |
|
W42617
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas - Judiciary ACS Project, Cleanup Phase. |
04/22/2026 10:00 pm |
Sean Bacani | No Signature: - Judiciary ACS Project, Cleanup Phase |
|
W42613
|
Service Contract Inhouse |
Isa Dental Linda Santos Work Requested: by: Linda Santos - Diagnose Panoramic Workstation Tower. |
04/21/2026 10:15 am |
Sean Bacani | No Signature: - Inhouse Service. |
|
W42612
|
Inhouse |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Computer is not turning on. |
04/20/2026 04:43 pm |
Sean Bacani | With Customer Signature |
|
W42611
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas Judiciary Verkada Project |
04/08/2026 02:00 pm |
Kevin Hsueh | No Signature: Project |
|
W42610
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Troubleshoot server and network |
04/17/2026 01:44 pm |
Kevin Hsueh | With Customer Signature |
|
W42609
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot server and network |
04/17/2026 11:29 am |
Kevin Hsueh | With Customer Signature |
|
W42604
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Michael Makio Work Requested: by: Chona Cabedo Server not up. |
04/16/2026 07:45 pm |
Chu Hsieh | No Signature: remote |
|
W42603
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams troubleshoot servers and network |
04/17/2026 10:16 am |
Kevin Hsueh | No Signature: Remote Support |
|
W42602
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Troubleshoot servers and networks |
04/17/2026 08:30 am |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: |
|
W42600
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas - Judiciary ACS Project. |
04/10/2026 09:00 am |
Sean Bacani | No Signature: - Judiciary ACS Project. |
|
W42599
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas - Judiciary ACS Project. |
04/09/2026 10:00 am |
Sean Bacani | No Signature: - Judiciary ACS Project. |
|
W42598
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Guam CYMA upgrade to version 23 |
04/10/2026 09:00 am |
Kevin Hsueh | No Signature: Gail was in a m |
|
W42597
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Setup new user and email account for IQuitugua. Chloe has email issue and Flor has Timeslip issue |
04/09/2026 11:00 am |
Chu Hsieh | No Signature: remote |
|
W42595
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas - Judiciary ACS Project. |
04/08/2026 10:00 am |
Sean Bacani | No Signature: - Judiciary ACS Project. |
|
W42594
|
Service Contract Remote |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Lisa receiving spoof emails. Check and resolve. |
04/08/2026 10:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W42593
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Setup workstation (TRMA-MZ01Y35E) for CGarcia |
04/08/2026 09:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W42591
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas - Judiciary ACS Project. |
04/07/2026 10:00 am |
Sean Bacani | No Signature: - Judiciary ACS Project. |
|
W42590
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas - Judiciary ACS Project. |
04/06/2026 10:00 am |
Sean Bacani | No Signature: - Judiciary ACS Project. |
|
W42588
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas Judiciary Verkada Access Control Project |
04/01/2026 01:30 pm |
Kevin Hsueh | No Signature: Project |
|
W42587
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Create new accounts for Cherika Garcia |
04/06/2026 03:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W42585
|
Service Contract Onsite |
Guam Memorial Park Lynn Painter Work Requested: by: Lynn Painter Troubleshoot internet. Internet down. |
04/06/2026 08:36 am |
Kevin Hsueh | With Customer Signature |
|
W42584
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas - Judiciary ACS Project. |
04/03/2026 10:00 am |
Sean Bacani | No Signature: - Judiciary ACS Project. |
|
W42583
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas - Judiciary ACS Project. |
04/02/2026 10:00 am |
Sean Bacani | No Signature: - Judiciary ACS Project. |
|
W42582
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas - Judiciary ACS Project |
04/01/2026 10:00 am |
Sean Bacani | No Signature: - Judiciary ACS Project |
|
W42581
|
Remote |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas Work on Verkada Project Turnover Documentation |
03/30/2026 03:00 pm |
Kevin Hsueh | No Signature: |
|
W42580
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas - Judiciary ACS Project. |
03/31/2026 10:00 am |
Sean Bacani | No Signature: - Judiciary ACS Project. |
|
W42579
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: by: Jay Garrido Terminate JGuzman@ambyth.com |
03/31/2026 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W42577
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas - Judiciary ACS Project |
03/30/2026 10:00 am |
Sean Bacani | No Signature: - Judiciary ACS Project. |
|
W42576
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Create Windows AD, Email, MS Office, MS Teams accounts for Weslee Nonesa |
03/30/2026 01:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W42575
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas Judiciary Verkada Access Control Project |
03/27/2026 02:00 pm |
Kevin Hsueh | No Signature: Project |
|
W42573
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas - Judiciary ACS Project. |
03/27/2026 10:00 am |
Sean Bacani | No Signature: - Judiciary ACS Project. |
|
W42570
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Troubleshoot Gail Outlook. Troubleshoot Fanny CYMA Printing issues |
03/27/2026 10:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W42569
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas Judiciary Verkada Access Control Project |
03/24/2026 09:30 am |
Kevin Hsueh | No Signature: Project |
|
W42568
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas - Judiciary ACS Project. |
03/26/2026 09:30 am |
Sean Bacani | No Signature: - Judiciary ACS Project. |
|
W42567
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas - Judiciary ACS Project |
03/25/2026 01:30 pm |
Sean Bacani | No Signature: - Judiciary ACS Project |
|
W42565
|
Service Contract Remote |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Block Facebook, Pinterest, and Instagram. Check doa.guam.gov emails going to junk |
03/25/2026 03:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W42564
|
Onsite |
Guam Community College Jason Soliva Work Requested: by: Jason Soliva Conduct Promethean ActivPanel LX End-User Training at GCC. |
03/26/2026 02:00 pm |
Alahas Pereda | No Signature: Customer signed End-User training sign-in sheet. |
|
W42563
|
Service Contract Remote |
Fargo Pacific, Inc. Feli Dela Cruz Work Requested: by: Feli Dela Cruz Remove WPS Office Program |
03/25/2026 02:21 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W42562
|
Service Contract Onsite |
Guam Memorial Park Lynn Painter Work Requested: by: Lynn Painter Lynns computer does not boot |
03/25/2026 09:37 am |
Kevin Hsueh | With Customer Signature |
|
W42561
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Troubleshoot CYMA Server Backup |
03/25/2026 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W42560
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas - Judiciary ACS Project |
03/24/2026 10:00 am |
Sean Bacani | No Signature: - Judiciary ACS Project. |
|
W42559
|
Onsite |
Mayor's Council of Guam (Admin) Tianna Sarrosa Work Requested: by: Tianna Sarrosa Conduct Promethean ActivPanel V10 End-User Training at Mayor’s Council of Guam Admin office. |
03/25/2026 10:00 am |
Alahas Pereda | No Signature: Customer signed End-User training sign in sheet. |
|
W42558
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Flor Outlook freeze up |
03/24/2026 10:57 am |
Chu Hsieh | No Signature: remote |
|
W42556
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas - Judiciary ACS Project. |
03/23/2026 11:00 am |
Sean Bacani | No Signature: - Judiciary ACS Project. |
|
W42555
|
Onsite |
Mayor's Council of Guam (Admin) Tianna Sarrosa Work Requested: by: Tianna Sarrosa Install qty 1 . Promethean V10 65" with OPSM, motorized stand, Owl Lab 360 conference camera, Logitech Brio webcam, Logitech MK270 wireless keyboard & mouse combo, and APC battery backups. |
03/23/2026 09:30 am |
Sean Bacani | No Signature: - Customer signed Invoice and Acknowledgement Form. |
|
W42554
|
Onsite |
Mayor's Council of Guam (Admin) Tianna Sarrosa Work Requested: by: Tianna Sarrosa Install qty 1 . Promethean V10 65" with OPSM, motorized stand, Owl Lab 360 conference camera, Logitech Brio webcam, Logitech MK270 wireless keyboard & mouse combo, and APC battery backups. |
03/23/2026 09:30 am |
Kevin Hsueh | No Signature: Customer signed acknowledgement form |
|
W42553
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas Judiciary CCTV Project |
03/18/2026 02:00 pm |
Kevin Hsueh | No Signature: Project |
|
W42552
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas - Judiciary ACS Project. |
03/20/2026 01:30 pm |
Sean Bacani | No Signature: - Judiciary ACS Project. |
|
W42551
|
Onsite |
University of Guam Jonathan Nguyen Work Requested: by: Jonathan Nguyen Install Promethean V10 86”, motorized stand and backups at UOG School of Engineering Building, 2nd floor conference room. Unmount one existing Promethean V10 75” (PO#BR250406) that was originally wall-mounted on the 2nd floor and place it on the second motorized stand. |
03/20/2026 09:30 am |
Kevin Hsueh | No Signature: Customer signed acknowledgement form |
|
W42550
|
Onsite |
University of Guam Jonathan Nguyen Work Requested: by: Jonathan Nguyen Install Promethean V10 86”, motorized stand and backups at UOG School of Engineering Building, 2nd floor conference room. Unmount one existing Promethean V10 75” (PO#BR250406) that was originally wall-mounted on the 2nd floor and place it on the second motorized stand. |
03/20/2026 09:30 am |
Sean Bacani | No Signature: - Customer signed Invoice and Acknowledgement Form. |
|
W42549
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas - Judiciary ACS Project. |
03/19/2026 11:30 am |
Sean Bacani | No Signature: - Judiciary ACS Project. |
|
W42548
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas - Judiciary ACS Project |
03/18/2026 01:30 pm |
Sean Bacani | No Signature: - Judiciary ACS Project. |
|
W42546
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Check NVR |
03/18/2026 10:45 am |
Kevin Hsueh | With Customer Signature |
|
W42545
|
Onsite |
Guam Community College Jason Soliva Work Requested: by: Jason Soliva Install Promethean LX 75" and ActivSoundbar on mobile stand from PO# 2600228 to Building D, room D1. |
03/18/2026 09:30 am |
Kevin Hsueh | No Signature: Customer signed acknowledgement form |
|
W42544
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas - Judiciary ACS Project |
03/17/2026 11:00 am |
Sean Bacani | No Signature: - Judiciary ACS Project |
|
W42543
|
Onsite |
Guam Community College Jason Soliva Work Requested: by: Jason Soliva Install Promethean LX 75" and ActivSoundbar on mobile stand from PO# 2600228 to Building D, room D1. |
03/18/2026 09:30 am |
Sean Bacani | No Signature: - Customer signed installation form and invoice. |
|
W42542
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas Judiciary Verkada CCTV Project |
03/16/2026 02:00 pm |
Kevin Hsueh | No Signature: Project |
|
W42541
|
Service Contract Remote |
Isa Dental Linda Santos Work Requested: by: Linda Santos Dentrix software running sluggish |
03/17/2026 09:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W42540
|
Service Contract Onsite |
Guam Memorial Park Agnes Quitugua Work Requested: by: Agnes Quitugua Install trackimo |
03/17/2026 09:20 am |
Kevin Hsueh | With Customer Signature |
|
W42539
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas - Judiciary ACS Project |
03/16/2026 01:30 pm |
Sean Bacani | No Signature: - Judiciary ACS Project |
|
W42537
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Troubleshoot Xerox Printer |
03/16/2026 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W42536
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Leiana Topasna Work Requested: by: Leiana Topasna Set email forwarding from CFalrad@ambyth.com to LTopasna@ambyth.com. Reset CFalrad@ambyth.com password. |
03/13/2026 04:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W42534
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Meeting with Colin for new clinic network |
03/13/2026 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W42533
|
Service Contract Inhouse |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park Setup NAS |
04/02/2026 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W42532
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Leiana Topasna Work Requested: by: Leiana Topasna Troubleshoot CGomez@ambyth.com Outlook. Emails randomly being moved to deleted folder |
03/12/2026 09:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W42531
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Leiana Topasna Work Requested: by: Leiana Topasna Backup CTaijeron@ambyth.com email. Terminate email account after mailbox backup. |
03/11/2026 04:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W42530
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Troubleshoot Xerox Printer |
03/11/2026 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W42529
|
Service Contract Remote |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Add Emiline to Intak distribution group. Troubleshoot Vanessa Timeslips issue. |
03/10/2026 02:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W42528
|
Service Contract Remote |
Guam Memorial Park Agnes Quitugua Work Requested: by: Agnes Quitugua Agnes reported users unable to login to CSII |
03/10/2026 02:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W42526
|
Remote |
Calvo's Select Care Neil Pagulayan Work Requested: by: Neil Pagulayan Work with Neil on IP Phone Provisioning Issues |
03/09/2026 03:30 pm |
Kevin Hsueh | No Signature: Project |
|
W42525
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas Troubleshoot Cam11, Cam12, and Cam16. Cameras reboot constantly |
03/06/2026 03:00 pm |
Kevin Hsueh | No Signature: Project |
|
W42524
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Josh Dandan Work Requested: by: Josh Dandan Troubleshoot Josh Dandan (JDandan@ambyth.com) Outlook Issues on Mac |
03/09/2026 02:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W42523
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas - Judiciary ACS Project |
03/06/2026 10:00 am |
Sean Bacani | No Signature: - Judiciary ACS Project |
|
W42520
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Setup workstation for new employee |
03/06/2026 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W42519
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas - Judiciary ACS Project. |
03/05/2026 10:00 am |
Sean Bacani | No Signature: - Judiciary ACS Project. |
|
W42518
|
Remote |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas Verkada CCTV Project |
03/05/2026 09:30 am |
Kevin Hsueh | No Signature: Project |
|
W42517
|
Onsite |
Guam Department of Education Erick Cortez Work Requested: by: Erick Cortez Conduct Promethean Course Two Training at St. Paul Christian School. |
03/05/2026 08:00 am |
Alahas Pereda | With Customer Signature |
|
W42516
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas - Judiciary ACS Project. |
03/04/2026 10:00 am |
Sean Bacani | No Signature: - Judicary ACS Project |
|
W42515
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas Judiciary CCTV Project |
03/04/2026 02:00 pm |
Kevin Hsueh | No Signature: Project |
|
W42514
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: by: Jay Garrido Create new accounts for Transportation and setup workstation |
03/04/2026 01:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W42513
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: by: Jay Garrido Terminate Peter Raymond email |
03/04/2026 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W42512
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas - Judiciary ACS Project. |
03/03/2026 10:00 am |
Sean Bacani | No Signature: - Judiciary ACS Project |
|
W42511
|
Onsite |
Guam Department of Education Erick Cortez Work Requested: by: Erick Cortez Conduct Promethean Course One Training at St. Paul Christian School |
03/04/2026 08:00 am |
Alahas Pereda | With Customer Signature |
|
W42510
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Floretta relocated to another PC. Setup Outlook |
03/03/2026 10:00 am |
Chu Hsieh | No Signature: remote |
|
W42509
|
Service Contract Remote |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Check 3CX Outbound Call issue for IPC extension 310 |
03/03/2026 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W42506
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas - Judiciary ACS Project |
02/27/2026 01:00 pm |
Sean Bacani | No Signature: - Judiciary ACS Project |
|
W42505
|
Remote |
Office of the Attorney General Lorino Osalla Work Requested: by: Lorino Osalla Troubleshoot 3CX Bridge |
02/27/2026 02:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W42503
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas - Judiciary ACS Project |
02/26/2026 10:00 am |
Sean Bacani | No Signature: - Judiciary ACS Project |
|
W42501
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas - Judiciary ACS Project |
02/25/2026 10:00 am |
Sean Bacani | No Signature: - Judiciary ACS Project |
|
W42500
|
Service Contract Remote |
Roberts, Fowler & Visosky Jon Visosky Work Requested: by: Jon Visosky Export NEricsson mailbox and setup access for FSalas to access the exported mailbox |
02/25/2026 10:00 am |
Chu Hsieh | No Signature: REMOTE |
|
W42499
|
Service Contract Remote |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Delete Clare@guamlaw.net |
02/25/2026 03:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W42497
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas - Judiciary ACS Project. |
02/24/2026 10:00 am |
Sean Bacani | No Signature: - Judiciary ACS Project. |
|
W42496
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Agnes Quitugua Setup access to timeclock workstation for Agnes. Check Naomi Email issues. |
02/24/2026 02:30 pm |
Kevin Hsueh | With Customer Signature |
|
W42495
|
Onsite |
Calvo's Select Care Edward G. Calvo Work Requested: by: Edward G. Calvo 3CX Project |
02/24/2026 09:30 am |
Kevin Hsueh | No Signature: Project |
|
W42494
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas - Judiciary ACS Project. |
02/23/2026 10:00 am |
Sean Bacani | No Signature: - Judiciary ACS Project. |
|
W42493
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Troubleshoot Dr. Kobayashi AD Server and Workstation communication issues |
02/23/2026 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W42492
|
Service Contract Inhouse |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams Install Trackimo |
02/23/2026 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W42491
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas - Judiciary ACS Project. |
02/20/2026 01:00 pm |
Sean Bacani | No Signature: - Judiciary ACS Project. |
|
W42490
|
Onsite |
Guam Behavioral Health and Wellness Center Rita Marie Untalan Work Requested: by: Rita Marie Untalan Relocate the following items from GBHWC’s JJP office in DYA to Healing Hearts Crisis Center in Tamuning. Qty 1 – AP9 65” Qty 1 – Mobile stand Qty 1 – Soundbar Qty 1 – Logitech Webcam Qty 1 – APC Battery Back-UPS Qty 1 – Logitech MK270 Wireless keyboard and mouse |
02/20/2026 09:00 am |
Sean Bacani | No Signature: - Customer signed acknowledgement form. |
|
W42489
|
Onsite |
Guam Behavioral Health and Wellness Center Rita Marie Untalan Work Requested: by: Rita Marie Untalan Relocate the following items from GBHWC’s JJP office in DYA to Healing Hearts Crisis Center in Tamuning. Qty 1 – AP9 65” Qty 1 – Mobile stand Qty 1 – Soundbar Qty 1 – Logitech Webcam Qty 1 – APC Battery Back-UPS Qty 1 – Logitech MK270 Wireless keyboard and mouse |
02/20/2026 09:00 am |
Kevin Hsueh | No Signature: Customer signed acknowledgement form |
|
W42488
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas - Judiciary ACS Project |
02/19/2026 10:00 am |
Sean Bacani | No Signature: - Judiciary ACS Project. |
|
W42486
|
Onsite |
University of Guam Andrew Guihama Work Requested: by: Andrew Guihama - Continue ACS Installation. |
02/18/2026 02:00 pm |
Sean Bacani | No Signature: - UOG Verkada Project. |
|
W42485
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas - Judiciary ACS Project. |
02/18/2026 10:00 am |
Sean Bacani | No Signature: - Judiciary ACS Project. |
|
W42484
|
Onsite |
University of Guam Andrew Guihama Work Requested: by: Andrew Guihama Troubleshoot MagLock |
02/18/2026 03:00 pm |
Kevin Hsueh | No Signature: |
|
W42483
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Vanessa Cruz Work Requested: by: Vanessa Cruz Troubleshoot Vanessa Cruz Outlook |
02/18/2026 02:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W42482
|
Service Contract Remote |
Micronesian Divers Association Raquel Brion Work Requested: by: Raquel Brion Check SonicWALL Email Security for stamps.com emails |
02/18/2026 01:00 pm |
Kevin Hsueh | No Signature: remote support |
|
W42480
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Setup Vanessa in Sureta's old office |
02/18/2026 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W42479
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Troubleshoot Chona Printer issues |
02/17/2026 04:30 pm |
Kevin Hsueh | No Signature: remote support |
|
W42477
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas - Judiciary ACS Project |
02/13/2026 10:00 am |
Sean Bacani | No Signature: - Judiciary ACS Project. |
|
W42476
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas - Judiciary ACS Project. |
02/12/2026 10:00 am |
Sean Bacani | No Signature: - Judiciary ACS Project |
|
W42475
|
Service Contract Onsite |
Guam Memorial Park Agnes Quitugua Work Requested: by: Agnes Quitugua Troubleshoot Sheryl workstation. No internet |
02/13/2026 10:30 am |
Kevin Hsueh | With Customer Signature |
|
W42474
|
Inhouse |
Anna Tupaz Anna Tupaz Work Requested: by: Anna Tupaz Troubleshoot computer. It keeps freezing. |
02/12/2026 01:29 pm |
Sean Bacani | No Signature: - Inhouse Service. |
|
W42472
|
Inhouse |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams Install qty1 Trackimo unit on Nissan NV1500 |
02/12/2026 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W42471
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas - Judiciary ACS Project. |
02/11/2026 10:00 am |
Sean Bacani | No Signature: - Judiciary ACS Project. |
|
W42470
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas Verkada Access Control Project |
02/10/2026 01:30 pm |
Kevin Hsueh | No Signature: Project |
|
W42468
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas - Judiciary ACS Project. |
02/10/2026 11:00 am |
Sean Bacani | No Signature: - Judiciary ACS Project. |
|
W42466
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Leiana Topasna Work Requested: by: Leiana Topasna - Setup Bella Dimalibot on workstation at Logistics. |
02/10/2026 09:00 am |
Sean Bacani | With Customer Signature |
|
W42465
|
Service Contract Remote |
Guam Memorial Park Agnes Quitugua Work Requested: by: Agnes Quitugua Create account and email for Natasha Santos |
02/09/2026 03:30 pm |
Kevin Hsueh | No Signature: Remote Support: Agnes |
|
W42464
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Leiana Topasna Work Requested: by: Leiana Topasna Create new account for Maria Bella Dimalibot |
02/09/2026 03:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W42463
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Gail - Check/Troubleshoot Subic connection to CYMA Rikka - Create new email distribution group with members she provided. |
02/09/2026 01:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W42462
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Check ShadowProtect Backup |
02/09/2026 10:30 am |
Chu Hsieh | No Signature: remote |
|
W42461
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas - Judiciary ACS Project. |
02/06/2026 01:30 pm |
Sean Bacani | No Signature: - Judiciary ACS Project. |
|
W42459
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas Verkada Project |
02/06/2026 01:30 pm |
Kevin Hsueh | No Signature: Project |
|
W42456
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas - Judiciary ACS Project. |
02/05/2026 01:00 pm |
Sean Bacani | No Signature: - Judiciary ACS Project. |
|
W42455
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas Verkada project |
02/05/2026 01:30 pm |
Kevin Hsueh | No Signature: Project |
|
W42454
|
Onsite |
Guam Department of Education Danielle Torres Work Requested: by: Danielle Torres Deliver Loaner Promethean ActivPanel V7 65" with mobile stand to Astumbo Elementary School, room G103. Teacher, Vanessa Pangelinan, will use the ActivPanel for the rest of the school year. |
02/05/2026 10:30 am |
Sean Bacani | No Signature: Pro Bono |
|
W42453
|
Onsite |
Guam Department of Education Danielle Torres Work Requested: by: Danielle Torres Deliver Loaner Promethean ActivPanel V7 65" with mobile stand to Astumbo Elementary School, room G103. Teacher, Vanessa Pangelinan, will use the ActivPanel for the rest of the school year. |
02/05/2026 10:30 am |
Kevin Hsueh | No Signature: Customer signed loaner form |
|
W42452
|
Onsite |
Guam Department of Education Carla Aguon Work Requested: by: Carla Aguon Adjust the ActivPanel position on the mobile stand at Tamuning Elementary School, Room C111. |
02/05/2026 09:30 am |
Sean Bacani | With Customer Signature |
|
W42451
|
Onsite |
Guam Department of Education Carla Aguon Work Requested: by: Carla Aguon Adjust the ActivPanel position on the mobile stand at Tamuning Elementary School, Room C111. |
02/05/2026 09:30 am |
Kevin Hsueh | No Signature: customer signed main workorder |
|
W42450
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas - Deliver installation materials. - Mount Verkada ACS panels. |
02/04/2026 01:30 pm |
Sean Bacani | No Signature: - Judiciary Verkada ACS Project. |
|
W42449
|
Onsite |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas Deliver and mount Verkada Equipment |
02/04/2026 02:00 pm |
Kevin Hsueh | No Signature: Project |
|
W42448
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Josh Dandan Work Requested: by: Josh Dandan Setup Rhea Joi Panalagao (RPanalaga) on Subic Workstation |
02/04/2026 10:00 am |
Kevin Hsueh | No Signature: Remote Support: Josh Dandan |
|
W42447
|
Inhouse |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas - Continue refining Judiciary project plan phase. Prepare for Initial installation onsite. |
02/03/2026 08:30 am |
Sean Bacani | No Signature: - Judiciary ACS project. |
|
W42446
|
Inhouse |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas - Continue refining Judiciary project plan phase. |
02/02/2026 03:30 pm |
Sean Bacani | No Signature: - Judiciary Verkada ACS project. |
|
W42445
|
Service Contract Onsite |
Isa Dental Lori Wong Work Requested: by: Lori Wong Troubleshoot intra oral xray |
02/04/2026 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W42444
|
Inhouse |
Judiciary of Guam Monica Salas Work Requested: by: Monica Salas - Perform initial configuration and planning phases for the ACS and Verkada Command. |
01/16/2026 11:00 am |
Sean Bacani | No Signature: - Judiciary ACS Project |
|
W42443
|
Service Contract Remote |
Brooks Concepcion Law, P.C. Terrence Brooks Work Requested: by: Terrence Brooks renew SSL certificate for website guamlaw.net |
02/03/2026 11:00 am |
Chu Hsieh | No Signature: remote |
|
W42442
|
Service Contract Remote |
Roberts, Fowler & Visosky Jon Visosky Work Requested: by: Jon Visosky Nicole reported Jon having issue sending to recipient. Email block stating guamlawoffice.com domain is blacklisted. |
02/03/2026 01:30 pm |
Chu Hsieh | No Signature: remote |
|
W42441
|
Onsite |
Guam Department of Education Deborah Pineda Work Requested: by: Deborah Pineda Deliver nine Sony soundbars to St. Paul Christian School. |
02/03/2026 09:10 am |
Alahas Pereda | With Customer Signature |
|
W42440
|
Service Contract Onsite |
Isa Dental Lori Wong Work Requested: by: Lori Wong Troubleshoot Carestream and server |
02/02/2026 04:00 pm |
Kevin Hsueh | With Customer Signature |
|
W42439
|
Service Contract Remote |
Roberts, Fowler & Visosky Jon Visosky Work Requested: by: Jon Visosky Nicole is leaving RFV. Setup Flo profile to access Nicole's mailbox. |
02/02/2026 12:00 pm |
Chu Hsieh | No Signature: remote |
|
W42438
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Michael Makio Work Requested: by: Michael Makio Troubleshoot ajera issue access from remote vpn wirh Tisha Makio |
01/30/2026 10:45 am |
Chu Hsieh | No Signature: Remote |
|
W42436
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Backup and Terminate Reina Panalagao (RPanalagao@ambyth.com) |
01/30/2026 09:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W42435
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Troubleshoot Mr. Webber iPhone and workstation Exchange sync issues |
01/29/2026 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W42434
|
Onsite |
University of Guam Andrew Guihama Work Requested: by: Andrew Guihama we can proceed with scheduling the installation of the camera as-is on Wednesday, January 28 at 2:00 PM, so we can move toward closing out this PO. Prior to the installation, we kindly ask that Verkada Command be fully configured for the items below. Please let us know once the setup is complete, or if there’s anything you need from our end: • Maglock and push-to-exit button – Room 245 • Environmental sensor and horn speaker – Café Sirena |
01/28/2026 02:00 pm |
Sean Bacani | No Signature: - UOG Verkada Project |
|
W42433
|
Onsite |
University of Guam Andrew Guihama Work Requested: by: Andrew Guihama we can proceed with scheduling the installation of the camera as-is on Wednesday, January 28 at 2:00 PM, so we can move toward closing out this PO. Prior to the installation, we kindly ask that Verkada Command be fully configured for the items below. Please let us know once the setup is complete, or if there’s anything you need from our end: • Maglock and push-to-exit button – Room 245 • Environmental sensor and horn speaker – Café Sirena |
01/28/2026 02:00 pm |
Kevin Hsueh | No Signature: |
|
W42432
|
Onsite |
Bank of Guam Bonnie Alig Work Requested: by: Bonnie Alig - Replace TV signage screen. |
01/28/2026 08:30 am |
Sean Bacani | No Signature: - Customer signed Kevin's work order. |
|
W42431
|
Onsite |
Bank of Guam Bonnie Alig Work Requested: by: Bonnie Alig Replace screen |
01/28/2026 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W42430
|
Onsite |
Guam Department of Education Deborah Pineda Work Requested: by: Deborah Pineda Install 9 Promethean AP10 & mobile stands to St. Paul Christian School. |
02/02/2026 09:30 am |
Sean Bacani | No Signature: - Customer signed Invoice and Acknowledgement Forms. |
|
W42429
|
Onsite |
Guam Department of Education Deborah Pineda Work Requested: by: Deborah Pineda Install 9 Promethean AP10 & mobile stands to St. Paul Christian School. |
02/02/2026 09:30 am |
Kevin Hsueh | No Signature: Customer signed acknowledgement form |
|
W42427
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel - Setup Gail's new MacBook Pro M5 |
01/26/2026 10:00 am |
Sean Bacani | With Customer Signature |
|
W42426
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Leiana Topasna Work Requested: by: Leiana Topasna Terminate FCagang@ambyth.com and MPerez@ambyth.com |
01/26/2026 08:30 am |
Kevin Hsueh | No Signature: Hosted Exchange Support |
|
W42423
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Josh Dandan Work Requested: by: Josh Dandan Update hrsubic@ambyth.com distribution group members. |
01/23/2026 02:00 pm |
Kevin Hsueh | No Signature: Hosted Exchange Support |
|
W42422
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel "Gail" folder missing in Scan Directory. Troubleshoot Malou Palma Guam CYMA Access |
01/23/2026 03:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W42421
|
Onsite |
Calvo's Select Care Edward G. Calvo Work Requested: by: Edward G. Calvo Setup IP Phones. Test 3CX |
01/23/2026 09:00 am |
Kevin Hsueh | No Signature: Project |
|
W42419
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Troubleshoot Chona's Laptop Printing Issues |
01/22/2026 03:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W42418
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Troubleshoot analog line for alarm panel |
01/22/2026 02:30 pm |
Kevin Hsueh | With Customer Signature |
|
W42417
|
Onsite |
University of Guam Jonathan Nguyen Work Requested: by: Jonathan Nguyen Conduct Promethean V10 Standard End-User Training at School of Engineering building in Lecture Room 3. |
01/23/2026 04:00 pm |
Alahas Pereda | No Signature: |
|
W42415
|
Onsite |
Guam Department of Education Carla Aguon Work Requested: by: Carla Aguon Conduct Promethean V10 Standard End-User Training at TAMES, room C111. |
01/22/2026 09:00 am |
Alahas Pereda | No Signature: |
|
W42413
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama - Setup new Macbook Pro for Jacob Tareyama. |
01/20/2026 02:00 pm |
Sean Bacani | With Customer Signature |
|
W42411
|
Service Contract Onsite |
Guam Memorial Park Agnes Quitugua Work Requested: by: Agnes Quitugua troubleshoot various issues |
01/19/2026 11:11 am |
Kevin Hsueh | With Customer Signature |
|
W42406
|
Inhouse |
Fargo Pacific, Inc. Jay Park Work Requested: by: Guy Binoya Set up new laptop for Alex Park. |
01/15/2026 02:24 pm |
Sean Bacani | With Customer Signature |
|
W42405
|
Onsite |
University of Guam Jonathan Nguyen Work Requested: by: Jonathan Nguyen Install the following items at UOG School of Engineering building. UOG staff will move the boxes to the 2nd floor. 1st Floor: 75" Panel: Concrete wall mounted with Backups 2nd Floor: 75" Panel: Concrete wall-mounted with Backups 86" Panel: Mobile Stand with Backups and Logitech Webcam and Owl Labs camera. POC: Jonathan Nguyen Contact: (Office) 671-735-0318 or (Cell) 671-777-4268 |
01/15/2026 09:00 am |
Sean Bacani | No Signature: - Customer signed invoice. |
|
W42404
|
Onsite |
University of Guam Jonathan Nguyen Work Requested: by: Jonathan Nguyen Install the following items at UOG School of Engineering building. UOG staff will move the boxes to the 2nd floor. 1st Floor: 75" Panel: Concrete wall mounted with Backups 2nd Floor: 75" Panel: Concrete wall-mounted with Backups 86" Panel: Mobile Stand with Backups and Logitech Webcam and Owl Labs camera. POC: Jonathan Nguyen Contact: (Office) 671-735-0318 or (Cell) 671-777-4268 |
01/15/2026 09:00 am |
Kevin Hsueh | No Signature: Customer signed acknowledgement form |
|
W42403
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot various issues |
01/14/2026 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W42401
|
Service Contract Remote |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Server/Network running slow |
01/13/2026 10:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W42400
|
Onsite |
WSP USA INC. Ann-Marie Flores Work Requested: by: Ann-Marie Flores Deliver and install cable protector. |
01/13/2026 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W42399
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Setup Fran San Nicolas on Guam Workstation. Setup Angel Santos on Saipan Workstation. |
01/13/2026 10:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W42398
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Eric James Work Requested: by: Eric James terminate the email accounts for Jason Manahan and Takeshi Salas (JManahan@ambyth.com; TSalas@ambyth.com) |
01/12/2026 09:00 am |
Kevin Hsueh | No Signature: Hosted Exchange Support |
|
W42395
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Update Ajera |
12/30/2025 03:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W42394
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Troubleshoot Mr. Webber's Workstation |
12/30/2025 02:00 pm |
Kevin Hsueh | No Signature: Unable to load webapp |
|
W42392
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Troubleshoot MPalma Laptop |
12/22/2025 02:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W42391
|
Remote |
Office of the Attorney General Lorino Osalla Work Requested: by: Lorino Osalla Setup 3CX Bridge between Admin and CSED 3CX Systems |
12/19/2025 03:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W42390
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Add JLee@ambyth.com and JCabingas@ambyth.com to Logistics@ambyth.com distribution group. |
12/18/2025 04:00 pm |
Kevin Hsueh | No Signature: Hosted Exchange Support |
|
W42389
|
Service Contract Remote |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Check ShadowProtect ImageManager and rekey SSL certificate |
12/18/2025 11:00 am |
Chu Hsieh | No Signature: remote |
|
W42388
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Michael Makio Work Requested: by: Michael Makio Troubleshoot Michaels Laptop |
12/18/2025 10:30 am |
Kevin Hsueh | With Customer Signature |
|
W42387
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Leiana Topasna Work Requested: by: Leiana Topasna Setup employee profile on workstation |
12/17/2025 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W42383
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Chona advised her webcam is not working |
12/15/2025 09:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W42382
|
Remote |
JMC Equipment Rental Francine Paulino Work Requested: by: Francine Paulino Terminate JMartinezJMC@mcpgroupgu.com, JValadezJMC@mcpgroupgu.com, RCruzJMC@mcpgroupgu.com, and ZBarcinasJMC@mcpgroupgu.com per Francene Paulino’s request. |
12/12/2025 02:30 pm |
Unassigned | No Signature: Hosted Exchange Support |
|
W42380
Ref/PO#PO 20250958 |
Onsite |
Guam Department of Education Carla Aguon Work Requested: by: Carla Aguon Pick up AP10 Standard 75" and mobile stand from GDOE warehouse. Deliver and install at Tamuning Elementary School, Room C111. |
12/12/2025 09:00 am |
Sean Bacani | No Signature: - Customer signed invoice. |
|
W42379
Ref/PO#PO 20250958 |
Onsite |
Guam Department of Education Carla Aguon Work Requested: by: Carla Aguon Pick up AP10 Standard 75" and mobile stand from GDOE warehouse. Deliver and install at Tamuning Elementary School, Room C111. |
12/12/2025 09:00 am |
Kevin Hsueh | No Signature: Customer signed Acknowledgement Form |
|
W42374
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Debtmaster Upgrade to 11.54 |
12/11/2025 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W42373
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Check Extension 100 IP Phone Time. Setup Mitch email on his mobile phone. |
12/09/2025 02:12 pm |
Kevin Hsueh | With Customer Signature |
|
W42371
|
Service Contract Inhouse |
Office of the Attorney General Jon Ilao Work Requested: by: Jon Ilao - Digital signage installation. |
12/04/2025 09:00 am |
Sean Bacani | No Signature: - OAG Project |
|
W42369
|
Onsite |
Judiciary of Guam Zchalyn Tandoc Work Requested: by: Zchalyn Tandoc Site Visit with Calpac |
12/09/2025 09:30 am |
Kevin Hsueh | No Signature: Project |
|
W42366
|
Inhouse |
Office of the Attorney General Jon Ilao Work Requested: by: Jon Ilao LED Display Installation |
12/04/2025 09:00 am |
Kevin Hsueh | No Signature: |
|
W42364
|
Service Contract Onsite |
Micronesian Divers Association Wes Seleen Work Requested: by: Wes Seleen Setup new workstation |
12/03/2025 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W42363
|
Onsite |
Judiciary of Guam Zchalyn Tandoc Work Requested: by: Zchalyn Tandoc Access Control Project Site Visit |
12/02/2025 09:00 am |
Kevin Hsueh | No Signature: Project |
|
W42362
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park Troubleshoot Network |
12/03/2025 09:02 am |
Kevin Hsueh | With Customer Signature |
|
W42361
|
Service Contract Remote |
Guam Memorial Park Agnes Quitugua Work Requested: by: Agnes Quitugua Reset Andrew Cruz Password |
12/03/2025 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W42359
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Troubleshoot Kevin Fowler mobile phone |
12/01/2025 03:30 pm |
Kevin Hsueh | With Customer Signature |
|
W42358
|
Service Contract Remote |
Guam Memorial Park Agnes Quitugua Work Requested: by: Agnes Quitugua Agnes reported she is not receiving scans to email |
12/01/2025 01:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W42356
|
Remote |
JMC Equipment Rental Francine Paulino Work Requested: by: Francine Paulino Create email account for Jeremiah Manibusan |
12/01/2025 09:30 am |
Kevin Hsueh | No Signature: Hosted Exchange Support |
|
W42355
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: by: Jay Garrido Jay unable to open Excel files |
11/26/2025 10:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W42354
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Tone and trace GSC Alarm panel analog line. |
11/26/2025 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W42353
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot Laptop connection to lobby TV via HDMI |
11/26/2025 09:00 am |
Sean Bacani | With Customer Signature |
|
W42352
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gregory David Work Requested: by: Gregory David Troubleshoot Mr. David Laptop issue |
11/26/2025 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W42351
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams Anthony reported network running sluggish |
11/25/2025 10:00 am |
Chu Hsieh | No Signature: remote support |
|
W42349
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Troubleshoot Subic Office access to Guam and Saipan Network Resources |
11/25/2025 03:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W42345
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Grant Seafix Guam Share Drive access to Subic Staff: Marilou, Leila, Jennifer and Benjie. Setup Microsoft Project on Fatima laptop. |
11/21/2025 11:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W42343
|
Service Contract Onsite |
Micronesian Divers Association Wes Seleen Work Requested: by: Wes Seleen Troubleshoot Email Issues |
11/21/2025 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W42342
|
Onsite |
SIFA Learning Academy Charter School Merycris Francisco Work Requested: by: Merycris Francisco Relocate 9 Promthean ActivPanels to Royal Orchid storage. |
11/20/2025 01:00 pm |
Sean Bacani | No Signature: - Customer signed Invoice and Promethean Acknowledgement Forms. |
|
W42341
|
Onsite |
SIFA Learning Academy Charter School Merycris Francisco Work Requested: by: Merycris Francisco Relocate 9 Promthean ActivPanels to Royal Orchid storage. |
11/20/2025 01:00 pm |
Kevin Hsueh | No Signature: Customer signed invoice |
|
W42337
|
Onsite |
Adventures In Learning Child Development Center Mayrenann Santos Work Requested: by: Mayrenann Santos Conduct Promethean ActivPanel V10 End-User Training. |
11/19/2025 10:00 am |
Alahas Pereda | No Signature: |
|
W42336
|
Onsite |
University of Guam Andrew Guihama Work Requested: by: Andrew Guihama Install Verkada Access Control |
11/18/2025 10:00 am |
Sean Bacani | No Signature: - Customer signed invoice. |
|
W42335
|
Onsite |
University of Guam Andrew Guihama Work Requested: by: Andrew Guihama Install Verkada Access Control |
11/18/2025 10:00 am |
Kevin Hsueh | No Signature: Customer signed invoice |
|
W42333
|
Service Contract Remote |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Rekey SSL Certificate |
11/17/2025 02:00 pm |
Chu Hsieh | No Signature: remote |
|
W42332
|
Service Contract Remote |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Reissue/Rekey SSL Certificate for remote.ttalaw.net |
11/17/2025 09:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W42331
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Activate new SonicWALL SSL VPN licenses. Create 6 new SSL VPN User Accounts |
11/17/2025 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W42330
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks - Deliver and setup Receptionist workstation. |
11/17/2025 09:00 am |
Sean Bacani | With Customer Signature |
|
W42329
|
Onsite |
Marianas Energy Company Josie Camacho Work Requested: by: Josie Camacho Scope of work: Deliver and install new webcam. Test with Zoom and Teams. |
11/14/2025 01:30 pm |
Sean Bacani | With Customer Signature |
|
W42328
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama - Install Microsoft Project 2024 on 2 workstation devices for Amel and Fatima. |
11/14/2025 09:30 am |
Sean Bacani | With Customer Signature |
|
W42327
|
Inhouse |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Clone to new SSD. |
11/14/2025 03:00 pm |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: System to be picked up by the customer |
|
W42326
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo - Install SonicWALL Global VPN on Chona’s laptop. |
11/13/2025 09:30 am |
Sean Bacani | No Signature: - Remote Service |
|
W42324
|
Onsite |
Guam Waterworks Authority Lea Ann Bermudes Work Requested: by: Lea Ann Bermudes Conduct Promethean V10 Premium end-user training at GWA, Meter Testing Facility. |
11/12/2025 01:00 pm |
Alahas Pereda | No Signature: |
|
W42323
|
Service Contract Remote |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Lisa reported receiving email notification of replication failure on ExchSrv backup |
11/12/2025 11:30 am |
Chu Hsieh | No Signature: remote |
|
W42321
|
Onsite |
Domino's Pizza of Guam Eldon Noriega Work Requested: by: Eldon Noriega Continuation of 3CX Trouble Ticket 2241096. Caller ID Issues |
11/11/2025 09:30 am |
Kevin Hsueh | No Signature: Warranty. 3CX Support Ticket. |
|
W42320
|
Service Contract Inhouse |
Taniguchi, Ruth, Makio Architects Mark Ruth Work Requested: by: Mark Ruth Laptop does not turn on. |
11/10/2025 11:27 am |
Kevin Hsueh | With Customer Signature |
|
W42319
|
Onsite |
Guam Community College Jason Soliva Work Requested: by: Jason Soliva Deliver and store one Promethean ActivPanel LX 75” (PO P2501289) and ActivSoundbar (PO P2501287) to Building D, room D1 (1st floor). We will store the items until we receive the purchase order for the mobile stand. |
11/07/2025 10:00 am |
Sean Bacani | No Signature: - Customer signed invoice. |
|
W42318
|
Onsite |
Guam Community College Jason Soliva Work Requested: by: Jason Soliva Deliver and store one Promethean ActivPanel LX 75” (PO P2501289) and ActivSoundbar (PO P2501287) to Building D, room D1 (1st floor). We will store the items until we receive the purchase order for the mobile stand. |
11/07/2025 10:00 am |
Kevin Hsueh | No Signature: Customer signed invoices |
|
W42317
|
Remote |
Unitek Environmental LeRoy Moore Work Requested: by: LeRoy Moore Compile Security Plan and NIST SP 800-171 DoD Assessment Scoring Template for CMMC Compliance |
11/06/2025 01:00 pm |
Kevin Hsueh | No Signature: Project |
|
W42316
|
Onsite |
Adventures In Learning Child Development Center Mayrenann Santos Work Requested: by: Mayrenann Santos Deliver and install one Promethean ActivPanel V10 Premium 86” with OPS-A on used motorized stand. Location : 160 Serafin Mafnas Ct. Yona |
11/06/2025 09:00 am |
Sean Bacani | No Signature: - Customer signed invoice. |
|
W42315
|
Onsite |
Adventures In Learning Child Development Center Mayrenann Santos Work Requested: by: Mayrenann Santos Deliver and install one Promethean ActivPanel V10 Premium 86” with OPS-A on used motorized stand. Location : 160 Serafin Mafnas Ct. Yona |
11/06/2025 09:00 am |
Kevin Hsueh | No Signature: Customer signed acknowledgement form and invoice |
|
W42313
|
Onsite |
Office of Public Accountability Thomas Battung Work Requested: by: Thomas Battung Setup new IT&E Trunks and Internet WAN IP on OPA 3CX Phone System |
11/05/2025 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W42312
|
Onsite |
Unitek Environmental LeRoy Moore Work Requested: by: LeRoy Moore - Conduct site survey of Server, Network, and all workstations for CMMC Self Certification Project. |
11/04/2025 09:30 am |
Sean Bacani | No Signature: - Project |
|
W42311
|
Onsite |
Unitek Environmental LeRoy Moore Work Requested: by: LeRoy Moore CMMC Self Assessment 2025 - Site assessment |
11/04/2025 09:30 am |
Kevin Hsueh | No Signature: Project |
|
W42308
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Jon and Kaylene have printer issues. Windows states new to update drivers |
11/03/2025 10:30 am |
Chu Hsieh | No Signature: remote |
|
W42307
|
Onsite |
Office of the Attorney General Lorino Osalla Work Requested: by: Lorino Osalla Upgrade OAG Admin 3CX to Version 20 |
11/03/2025 11:00 am |
Kevin Hsueh | With Customer Signature |
|
W42306
|
Onsite |
Guam Waterworks Authority Lea Ann Bermudes Work Requested: by: Lea Ann Bermudes Deliver and Install Promethean ActivPanel V10 75" and Mobile Stand |
10/31/2025 09:30 am |
Sean Bacani | No Signature: - Customer signed invoice. |
|
W42305
|
Onsite |
Guam Waterworks Authority Lea Ann Bermudes Work Requested: by: Lea Ann Bermudes Deliver and Install Promethean ActivPanel V10 75" and Mobile Stand |
10/31/2025 09:30 am |
Kevin Hsueh | No Signature: Customer signed invoice |
|
W42303
|
Onsite |
Guam Department of Education Robert Kelley Work Requested: by: Robert Kelley Replace qty 1. defected mobile stand column at St. Johns School, RM US204. |
10/30/2025 02:00 pm |
Sean Bacani | No Signature: - Warranty, as per Kevin. |
|
W42302
|
Onsite |
Guam Department of Education Robert Kelley Work Requested: by: Robert Kelley Replace qty 1. defected mobile stand columns at St. Johns School, RM US204 |
10/30/2025 02:00 pm |
Kevin Hsueh | No Signature: Warranty |
|
W42301
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Chona report backup failure messages |
10/30/2025 12:20 pm |
Chu Hsieh | No Signature: remote |
|
W42297
|
Onsite |
Guam National Tennis Federation Ryan Horn Work Requested: by: Ryan Horn Deliver and mount signage |
10/29/2025 08:30 am |
Sean Bacani | No Signature: - Donation |
|
W42296
|
Onsite |
Guam National Tennis Federation Ryan Horn Work Requested: by: Ryan Horn Deliver and mount signage |
10/29/2025 08:30 am |
Kevin Hsueh | No Signature: Pro Bono |
|
W42295
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks - Pull out 1 HDD from the server rack for replacement. |
10/27/2025 02:00 pm |
Sean Bacani | With Customer Signature |
|
W42293
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Eric James Work Requested: by: Eric James Troubleshoot Warehouse IP Camera issues |
10/27/2025 10:44 am |
Kevin Hsueh | With Customer Signature |
|
W42292
|
Onsite |
Governor's Office Cyaundra Quitugua Work Requested: by: Cyaundra Quitugua - Bring the Owl Bar to the Governor’s Office for re-installation. - Brief CDL staff of proper Owl Bar mounting orientation and usage. |
10/27/2025 10:00 am |
Sean Bacani | With Customer Signature |
|
W42288
|
Onsite |
Governor's Office Cyaundra Quitugua Work Requested: by: Cyaundra Quitugua - Troubleshoot Owl Bar, muffled noises reported and low output volume. |
10/23/2025 10:30 am |
Sean Bacani | With Customer Signature |
|
W42287
|
Onsite |
Marianas Energy Company Geri B. Santos Work Requested: by: Geri B. Santos Troubleshoot Microsoft Teams and Zoom installed on OPS-A connected to the ActivPanel LX - 86". |
10/23/2025 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W42286
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Grant Fatima Cabalar access to SEAFIX Share Drive. Map on her Subic Workstation and Laptop |
10/23/2025 10:00 am |
Kevin Hsueh | No Signature: |
|
W42285
|
Service Contract Remote |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber - Troubleshoot Webber's Outlook, unable to delete emails in bulk. |
10/22/2025 03:00 pm |
Sean Bacani | No Signature: - Remote Service |
|
W42284
|
Remote |
Domino's Pizza of Guam Eldon Noriega Work Requested: by: Eldon Noriega Perform additional troubleshooting steps, capture additional logs for 3CX Trouble Ticket# 2241096 |
10/22/2025 10:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W42283
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez sophia texted Kalene not able to print to Xerox-2 as windows shows printer update is necessary |
10/22/2025 10:30 am |
Chu Hsieh | No Signature: remote |
|
W42282
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber - Reconfigure Lee@mdaguam.com account on Mr. Webber iPhone. - Reactivate MS Office (using MDA keygen) on Mr. Webber workstation. |
10/22/2025 09:30 am |
Sean Bacani | With Customer Signature |
|
W42281
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel - Setup new laptop workstation for user Marilou Palma. |
10/21/2025 02:30 pm |
Sean Bacani | No Signature: - Inhouse Service |
|
W42280
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Nicole, Kalene and Sophia's Outlook gets pop up to login. |
10/21/2025 11:00 am |
Chu Hsieh | No Signature: remote |
|
W42278
|
Service Contract Remote |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Correct time settings on IP Phones for extensions 101, 102, and 106 |
10/20/2025 03:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W42275
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: by: Jay Garrido - Setup workstation for Nonilon Santos. - See Gail, pickup 1 new Lenovo Laptop. Bring back to DSI for setup. |
10/20/2025 09:30 am |
Sean Bacani | With Customer Signature |
|
W42274
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: by: Jay Garrido Create email and MS Office accounts for Nonilon Santos |
10/17/2025 04:00 pm |
Kevin Hsueh | No Signature: |
|
W42273
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Rikka De Leon Work Requested: by: Rikka De Leon - Transfer old employee exported mailboxes to Rikka’s laptop/external storage. |
10/17/2025 09:30 am |
Sean Bacani | With Customer Signature |
|
W42272
|
Inhouse |
Taniguchi, Ruth, Makio Architects Mark Ruth Work Requested: by: Mark Ruth Please look at the MS Word per Mark it’s version 2008. |
10/16/2025 02:34 pm |
Sean Bacani | With Customer Signature |
|
W42271
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Lisa reported server noises. Check server |
10/16/2025 03:00 pm |
Sean Bacani | With Customer Signature |
|
W42270
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Reset Kotone Quitano (KQuitano) user profile password. KQuitano unable to login to workstation. |
10/16/2025 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W42268
|
Onsite |
Domino's Pizza of Guam Eldon Noriega Work Requested: by: Eldon Noriega Troubleshoot 3CX Outbound Caller ID issues |
10/15/2025 02:00 pm |
Kevin Hsueh | No Signature: Warranty support |
|
W42266
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Vanessa Cruz Work Requested: by: Vanessa Cruz Troubleshoot Vanessa Cruz RDP to Ambyth Office workstation issue. |
10/13/2025 01:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W42263
|
Service Contract Remote |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Lisa report issues memory leak when exiting DebtMaster. Edna printer disappeared |
10/09/2025 02:45 pm |
Chu Hsieh | No Signature: remote |
|
W42262
|
Service Contract Remote |
Fargo Pacific, Inc. Guy Binoya Work Requested: by: Guy Binoya Create AD Profile, Email account, and MS Office 365 account for Ernest Joseph Ramos Guzman |
10/07/2025 09:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W42261
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Leiana Topasna Work Requested: by: Leiana Topasna Terminate Cheryleah Renguibai Rome and Wilma Kho |
10/09/2025 09:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W42259
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber - Troubleshoot Lee Webber's laptop issues. |
10/08/2025 02:00 pm |
Sean Bacani | With Customer Signature |
|
W42257
|
Service Contract Onsite |
Fargo Pacific, Inc. Guy Binoya Work Requested: by: Guy Binoya - Deliver and continue setup of the workstation laptop. |
10/08/2025 09:00 am |
Sean Bacani | With Customer Signature |
|
W42256
|
Service Contract Remote |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney install and activate SonicWall license |
10/07/2025 09:30 am |
Chu Hsieh | No Signature: remote |
|
W42255
|
Inhouse |
Fargo Pacific, Inc. Guy Binoya Work Requested: by: Guy Binoya Create email for new employee (Ernest Guzman) and set up laptop. |
10/07/2025 09:05 am |
Sean Bacani | No Signature: - In-house service, customer will sign the new work order upon delivery and continued setup of the workstation laptop. |
|
W42254
|
Service Contract Remote |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Troubleshoot 671-646-3835 (Dr. Ji) call flow issues. |
10/06/2025 11:30 am |
Kevin Hsueh | No Signature: remote support |
|
W42253
|
Service Contract Remote |
Guam Memorial Park Agnes Quitugua Work Requested: by: Agnes Quitugua Setup 2 new printers to network server |
10/06/2025 09:30 am |
Chu Hsieh | With Customer Signature |
|
W42251
|
Service Contract Remote |
Fargo Pacific, Inc. Feli Dela Cruz Work Requested: by: Feli Dela Cruz Feli requested to create a new archive folder in Outlook. |
10/03/2025 09:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W42249
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams Deliver and setup laptop for Roxanne |
10/02/2025 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W42248
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell troubleshoot Docomo fax line for ICC. |
10/02/2025 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W42246
|
Inhouse |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Clone data |
10/01/2025 02:05 pm |
Sean Bacani | With Customer Signature |
|
W42245
|
Inhouse |
Guam Surveyor, LLC Mary Joy Sotic Work Requested: by: Mary Joy Sotic Troubleshoot Trackimo unit. Joy advised that the battery stays at 10% and the unit doesn't close. |
10/01/2025 01:10 pm |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: DSI Sold new trackimo Unit. |
|
W42244
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Sophia texted to check on Monica's Outlook issue |
10/01/2025 10:50 am |
Chu Hsieh | No Signature: remote |
|
W42243
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Terminate email accounts per: Jay Garrido: Jerome Unpingco Leiana Topasna: Jefferson Garcia and Natasha Vitug Rikka De Leon: Lou Garcia |
09/30/2025 02:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W42241
|
Onsite |
WSP USA INC. Donna Douglas Work Requested: by: Donna Douglas Deliver and Install TV, TV Mount, and Video Conferencing equipment |
09/30/2025 09:30 am |
Sean Bacani | With Customer Signature |
|
W42240
|
Onsite |
WSP USA INC. Donna Douglas Work Requested: by: Donna Douglas Deliver and Install TV, TV Mount, and Video Conferencing equipment |
09/30/2025 09:30 am |
Kevin Hsueh | No Signature: Customer signed main work order |
|
W42239
|
Inhouse |
Fargo Pacific, Inc. Jocelyn Work Requested: by: Jocelyn Arnel Lugue cannot open his Outlook. |
09/29/2025 05:02 pm |
Kevin Hsueh | With Customer Signature |
|
W42238
|
Service Contract Onsite |
Isa Dental Lori Wong Work Requested: by: Lori Wong troubleshoot internet |
09/29/2025 04:12 pm |
Kevin Hsueh | With Customer Signature |
|
W42237
|
Service Contract Onsite |
Governor's Office Cyaundra Quitugua Work Requested: by: Cyaundra Quitugua - Set up the following Owl Labs items and train CDOL staff on how to use system. - Qty 1 Owl Labs Meeting Owl 3 - Qty 1 Owl Bar Video - Qty 1 Owl Expansion Mic - POC 1: Cyaundra Quitugua, Contact: 671-475-4736 - POC 2: John Birch, Contact: 671-475-4735 |
09/29/2025 02:00 pm |
Sean Bacani | With Customer Signature |
|
W42233
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot Lindas Laptop |
09/26/2025 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W42232
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Troubleshoot 3CX |
09/26/2025 10:04 am |
Kevin Hsueh | With Customer Signature |
|
W42231
|
Onsite |
Guam Department of Education Robert Kelley Work Requested: by: Robert Kelley Replace the mobile stand column in room US204 at St. John's School. Panel SN: 9A75FP730KB1050245 |
09/26/2025 09:30 am |
Sean Bacani | No Signature: - Will reschedule when the correct mount arrives. |
|
W42230
|
Onsite |
Guam Department of Education Robert Kelley Work Requested: by: Robert Kelley Replace the mobile stand column in room US204 at St. John's School. Panel SN: 9A75FP730KB1050245 |
09/26/2025 09:30 am |
Kevin Hsueh | No Signature: |
|
W42229
|
Remote |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: by: Melet Santos Create Ajera shortcut. Install, configure and test SonicWALL GVC |
09/25/2025 01:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W42226
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Onsite to assist with GTA DID port to Docomo SIP Trunk. Perform test inbound and outbound calls. |
09/25/2025 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W42221
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: by: Melet Santos - Setup Melet's new workstation laptop. |
09/24/2025 02:00 pm |
Sean Bacani | With Customer Signature |
|
W42220
|
Onsite |
University of Guam Andrew Guihama Work Requested: by: Andrew Guihama Installation of cabling and verkada cameras. |
09/22/2025 09:00 am |
Chu Hsieh | No Signature: project |
|
W42218
|
Service Contract Remote |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Pre-program new Docomo SIP Trunk on 3CX Phone System. |
09/23/2025 02:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W42211
|
Onsite |
University of Guam Andrew Guihama Work Requested: by: Andrew Guihama UOG Verkada Installation 2025 |
09/22/2025 09:00 am |
Sean Bacani | With Customer Signature |
|
W42210
|
Onsite |
University of Guam Andrew Guihama Work Requested: by: Andrew Guihama UOG Verkada Installation 2025 |
09/22/2025 09:00 am |
Kevin Hsueh | No Signature: Customer signed main work order |
|
W42208
|
Inhouse |
Isa Dental Linda Santos Work Requested: by: Linda Santos Check laptop internet connection as Linda cannot get online from her home internet. |
09/19/2025 05:26 pm |
Kevin Hsueh | With Customer Signature |
|
W42207
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Gta installed new fiber internet service then changed to old ip address then internet stop working |
09/19/2025 01:00 pm |
Chu Hsieh | No Signature: Remote |
|
W42206
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Upgrade Debtmaster on Server and all Workstations to 11.53 |
09/19/2025 02:00 pm |
Sean Bacani | With Customer Signature |
|
W42204
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Setup workstation that was sent to Saipan Office |
09/19/2025 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W42202
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell - Troubleshoot IMSB workstation network connectivity issue. |
09/19/2025 10:15 am |
Sean Bacani | With Customer Signature |
|
W42201
|
Onsite |
Governor's Office Cyaundra Quitugua Work Requested: by: Cyaundra Quitugua Deliver items on PO0006112 to Community Defense Liaison Office, Suite 201 Ada Plaza Center. Set up Owl Labs Qty 1- Owl Labs Meeting Owl 3 Qty 1 – Owl Bar Video Qty 1 – Owl Expansion Mic Qty 1 – Samsung Q8F 85” 4K HDR Smart QLED TV Qty 1 – Microsoft Office Professional Plus 2021 license key (printed) Qty 1 – Adobe Acrobat Pro license key (printed) |
09/19/2025 10:00 am |
Sean Bacani | With Customer Signature |
|
W42200
|
Onsite |
Governor's Office Cyaundra Quitugua Work Requested: by: Cyaundra Quitugua Deliver items on PO0006112 to Community Defense Liaison Office, Suite 201 Ada Plaza Center. Set up Owl Labs Qty 1- Owl Labs Meeting Owl 3 Qty 1 – Owl Bar Video Qty 1 – Owl Expansion Mic Qty 1 – Samsung Q8F 85” 4K HDR Smart QLED TV Qty 1 – Microsoft Office Professional Plus 2021 license key (printed) Qty 1 – Adobe Acrobat Pro license key (printed) |
09/19/2025 10:00 am |
Kevin Hsueh | No Signature: Customer signed main work order |
|
W42198
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Deliver and setup new Lenovo laptop for Linda. |
09/18/2025 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W42197
|
Service Contract Onsite |
Micronesian Divers Association Joleen West Work Requested: by: Joleen West NEX Store: Troubleshoot Internet/Site-to-site VPN issues. Boat Dock: Troubleshoot laptop issues |
09/18/2025 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W42196
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: by: Jay Garrido Set JUnpingco@ambyth.com to forward emails to JGarrido@ambyth.com |
09/17/2025 12:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W42193
|
Onsite |
St. Francis Catholic School Lisa Baza-Cruz Work Requested: by: Lisa Baza-Cruz Conduct Promethean ActivPanel V10 End-User training at St. Francis Catholic School. |
09/16/2025 03:30 pm |
Alahas Pereda | With Customer Signature |
|
W42192
|
Onsite |
Guam Department of Education Evotia Perez Work Requested: by: Evotia Perez Replace qty 2. defected mobile stand columns at PC Lujan Elementary School - Chamoru Immersion Classes 13 & 4 |
09/16/2025 02:00 pm |
Sean Bacani | With Customer Signature |
|
W42191
|
Onsite |
Guam Department of Education Evotia Perez Work Requested: by: Evotia Perez Replace qty 2. defected mobile stand columns at PC Lujan Elementary School - Chamoru Immersion Classes 13 & 4. |
09/16/2025 02:00 pm |
Kevin Hsueh | No Signature: Customer signed main Work Order. |
|
W42190
|
Onsite |
Guam Department of Education Robert Kelley Work Requested: by: Robert Kelley Replace qty 2. defected mobile stand columns at St. Johns School. |
09/16/2025 09:30 am |
Sean Bacani | No Signature: - Warranty |
|
W42189
|
Onsite |
Guam Department of Education Robert Kelley Work Requested: by: Robert Kelley Replace qty 2. defected mobile stand columns at St. Johns School. |
09/16/2025 09:30 am |
Kevin Hsueh | No Signature: |
|
W42188
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Leiana Topasna Work Requested: by: Leiana Topasna - POC: Leiana Topasna. - Work requested: Setup new employee Cathrina Joy Gomez |
09/15/2025 02:00 pm |
Sean Bacani | With Customer Signature |
|
W42185
|
Onsite |
University of Guam Gabriella Renee Topasna Work Requested: by: Gabriella Renee Topasna Troubleshoot double image issue on ActivPanel 9 Premium – 86” (SN: 9B86GP625TC42A0011). We will also be replacing the defected mobile stand columns for both Promethean ActivPanels. |
09/15/2025 09:30 am |
Sean Bacani | With Customer Signature |
|
W42184
|
Onsite |
University of Guam Gabriella Renee Topasna Work Requested: by: Gabriella Renee Topasna Troubleshoot double image issue on ActivPanel 9 Premium – 86” (SN: 9B86GP625TC42A0011). We will also be replacing the defected mobile stand columns for both Promethean ActivPanels. |
09/15/2025 09:30 am |
Kevin Hsueh | No Signature: |
|
W42183
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Troubleshoot WiFi Issues |
09/12/2025 03:00 pm |
Kevin Hsueh | With Customer Signature |
|
W42182
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Leiana Topasna Work Requested: by: Leiana Topasna Create email and MS Office 365 for Cathrina Joy Gomez |
09/12/2025 10:30 am |
Kevin Hsueh | No Signature: Hosted Exchange Support |
|
W42181
|
Onsite |
SIFA Learning Academy Charter School Merycris Francisco Work Requested: by: Merycris Francisco dismantle five Promethean ActivPanels 86” from SIFA’s 2nd floor to Tumon Sands Plaza |
09/10/2025 11:00 am |
Chu Hsieh | No Signature: project |
|
W42180
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Troubleshoot Network. Internet Down. |
09/11/2025 02:00 pm |
Sean Bacani | With Customer Signature |
|
W42176
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park troubleshoot internet |
09/11/2025 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W42174
|
Onsite |
SIFA Learning Academy Charter School Merycris Francisco Work Requested: by: Merycris Francisco dismantle five Promethean ActivPanels 86” from SIFA’s 2nd floor to Tumon Sands Plaza |
09/10/2025 11:00 am |
Sean Bacani | No Signature: - Customer signed Invoice. |
|
W42172
|
Onsite |
SIFA Learning Academy Charter School Merycris Francisco Work Requested: by: Merycris Francisco dismantle five Promethean ActivPanels 86” from SIFA’s 2nd floor to Tumon Sands Plaza |
09/10/2025 11:00 am |
Kevin Hsueh | No Signature: |
|
W42171
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Sophia request contacting Liddy for some computer issues |
09/09/2025 02:00 pm |
Chu Hsieh | No Signature: Remote |
|
W42169
|
Service Contract Onsite |
Guam Memorial Park Agnes Quitugua Work Requested: by: Agnes Quitugua Troubleshoot Network Issues |
09/09/2025 03:00 pm |
Kevin Hsueh | With Customer Signature |
|
W42168
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Eric James Work Requested: by: Eric James - Remove Jason Manahan’s email account from workstation. |
09/09/2025 02:00 pm |
Sean Bacani | With Customer Signature |
|
W42166
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber - Deliver and continue the setup of Mr. Webber's new workstation PC. |
09/09/2025 10:00 am |
Sean Bacani | With Customer Signature |
|
W42165
|
Inhouse |
Guam Memorial Park Jor-El Williams Work Requested: by: Jor-El Williams Factory reset computer. |
09/08/2025 02:24 pm |
Sean Bacani | No Signature: - Inhouse service, will create another work order for customer's item delivery and continued setup, custom will sign a new work order. |
|
W42164
|
Onsite |
Guam National Tennis Federation Ryan Horn Work Requested: by: Ryan Horn Deliver and Mount Digital Signage Screen. |
09/08/2025 02:00 pm |
Sean Bacani | No Signature: - Donation |
|
W42163
|
Onsite |
Guam National Tennis Federation Ryan Horn Work Requested: by: Ryan Horn Deliver and Mount Digital Signage Screen. |
09/08/2025 02:00 pm |
Kevin Hsueh | No Signature: Pro Bono Service |
|
W42162
|
Onsite |
University of Guam Gabriella Renee Topasna Work Requested: by: Gabriella Renee Topasna Replace AP9 mainboard and PSU on Promethean ActivPanel 9 Premium – 86” purchased by UOG - PO No. PR240813. The ActivPanel is on a fixed height mobile stand. |
09/08/2025 09:00 am |
Sean Bacani | With Customer Signature |
|
W42161
|
Onsite |
University of Guam Gabriella Renee Topasna Work Requested: by: Gabriella Renee Topasna Replace AP9 mainboard and PSU on Promethean ActivPanel 9 Premium – 86” purchased by UOG - PO No. PR240813. The ActivPanel is on a fixed height mobile stand. |
09/08/2025 09:00 am |
Kevin Hsueh | No Signature: |
|
W42159
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Josh Dandan For Monica: Map Accounting Subic Share Drive. For Fanny: Troubleshoot Saipan CYMA access. |
09/05/2025 04:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W42158
|
Service Contract Remote |
Fargo Pacific, Inc. Guy Binoya Work Requested: by: Guy Binoya Reset Marta's user profile password |
09/05/2025 10:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W42157
|
Onsite |
St. Francis Catholic School Lisa Baza-Cruz Work Requested: by: Lisa Baza-Cruz Deliver and install four Promethean ActivPanel V10 75” with motorized mobile stands and ActivSoundbars to St. Francis Catholic School. - Room Locations: Panel 1 - E3, Panel 2 - E7, Panel 3 - Main Office, Panel 4 - Library - POC: Dr. Lisa Baza-Cruz, Contact: 671-789-127 |
09/05/2025 08:30 am |
Kevin Hsueh | No Signature: Customer signed invoice and acknowledgement form |
|
W42156
|
Service Contract Onsite |
St. Francis Catholic School Lisa Baza-Cruz Work Requested: by: Lisa Baza-Cruz - Deliver and install four Promethean ActivPanel V10 75” with motorized mobile stands and ActivSoundbars to St. Francis Catholic School. - Room Locations: Panel 1 - E3, Panel 2 - E7, Panel 3 - Main Office, Panel 4 - Library - POC: Dr. Lisa Baza-Cruz, Contact: 671-789-127 |
09/05/2025 08:30 am |
Sean Bacani | No Signature: - Customer signed invoice. |
|
W42155
|
Service Contract Remote |
Guam Memorial Park Agnes Quitugua Work Requested: by: Agnes Quitugua Create email for Andrew Cruz |
09/04/2025 01:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W42154
|
Onsite |
Bank of Guam Bonnie Alig Work Requested: by: Bonnie Alig Deliver and Install Digital Signage Screen |
09/04/2025 08:30 am |
Sean Bacani | No Signature: - Customer Signed Invoice |
|
W42153
|
Onsite |
Bank of Guam Bonnie Alig Work Requested: by: Bonnie Alig Deliver and Install Digital Signage Screen |
09/04/2025 08:30 am |
Kevin Hsueh | No Signature: Customer signed invoice |
|
W42152
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Leiana Topasna Work Requested: by: Leiana Topasna Terminate Alexsia My'Ann Aquiono. Set Jefferson Garcia email to forward to Leiana (Termination scheduled for 9/30/2025) |
09/03/2025 03:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W42151
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Setup Kobe Martinez on Seafix laptop. See Jung Ho Lee or Jacob Tareyama. |
09/03/2025 01:30 pm |
Sean Bacani | With Customer Signature |
|
W42150
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Create email and MS Office accounts for Kobe Martinez |
09/03/2025 10:30 am |
Kevin Hsueh | No Signature: Hosted Exchange Service |
|
W42149
|
Onsite |
Guam Department of Education Liza Castro Work Requested: by: Liza Castro Upgrade firmware on multiple Promethean ActivPanels at Inarajan Middle School. |
09/03/2025 08:30 am |
Alahas Pereda | With Customer Signature |
|
W42147
|
Service Contract Inhouse |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber - Setup Webber's new workstation PC. |
09/02/2025 11:00 am |
Sean Bacani | No Signature: - Inhouse Service, Webber will sign another work order upon Delivery and Continuation of the setup of his new workstation. |
|
W42145
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Troubleshoot front desk Xerox metering issue |
09/02/2025 09:30 am |
Sean Bacani | With Customer Signature |
|
W42144
|
Service Contract Onsite |
Fargo Pacific, Inc. Guy Binoya Work Requested: by: Guy Binoya troubleshoot internet |
08/29/2025 12:12 pm |
Kevin Hsueh | With Customer Signature |
|
W42141
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park Onsite to assist with GTA Fiber Installation |
08/28/2025 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W42138
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Troubleshoot Network |
08/27/2025 03:00 pm |
Kevin Hsueh | With Customer Signature |
|
W42137
|
Onsite |
Guam National Tennis Federation Ryan Horn Work Requested: by: Ryan Horn - Check/clean up network equipment and cabling. |
08/27/2025 08:30 am |
Sean Bacani | No Signature: - Pro Bono |
|
W42135
|
Onsite |
Guam National Tennis Federation Ryan Horn Work Requested: by: Ryan Horn Check/clean up network equipment and cabling. |
08/27/2025 08:30 am |
Kevin Hsueh | No Signature: Pro Bono |
|
W42132
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Fran San Nicolas Fran: Setup Rick Meno to login on Saipan workstation Chona: reply to Deltek support case. |
08/26/2025 09:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W42131
|
Onsite |
Equatorial Manufactory, Inc. Linda Kasio Work Requested: by: Linda Kasio Troubleshoot Lucy's Workstation MS Office issue. Previously work on W42125 (8/22/2025) |
08/26/2025 09:00 am |
Sean Bacani | With Customer Signature |
|
W42128
|
Onsite |
SIFA Learning Academy Charter School Merycris Francisco Work Requested: by: Merycris Francisco Relocate Qty 9 – Promethean ActivPanel V9 86” and mobile stands from 305 Seagull Ave, Barrigada, 96913, Guam and store at Tumon Sands Plaza (1st Floor). - POC is Merycris Francisco at 671-483-0917 |
08/20/2025 11:00 am |
Chu Hsieh | No Signature: project |
|
W42127
|
Service Contract Onsite |
Micronesian Divers Association Raquel Brion Work Requested: by: Raquel Brion - Deliver and Setup Raquel's workstation PC. - Discuss with Rose for her workstation's OS inhouse upgrade scheduling. |
08/22/2025 02:00 pm |
Sean Bacani | With Customer Signature |
|
W42123
|
Onsite |
Learn, Explore & Play Child Development Center Rhea Ann Francisco Work Requested: by: Rhea Ann Francisco Conduct Promethean ActivPanel V10 End-User training to 2nd set of LEAP teachers. |
08/22/2025 08:00 am |
Alahas Pereda | No Signature: |
|
W42122
|
Service Contract Inhouse |
Micronesian Divers Association Raquel Brion Work Requested: by: Raquel Brion - Pick up Raquel workstation. Bring back to DSI to upgrade to Windows 11 Pro. |
08/21/2025 01:30 pm |
Sean Bacani | With Customer Signature |
|
W42121
|
Onsite |
Learn, Explore & Play Child Development Center Rhea Ann Francisco Work Requested: by: Rhea Ann Francisco Conduct Promethean ActivPanel V10 End-User training to 1st set of LEAP teachers. |
08/21/2025 08:00 am |
Alahas Pereda | No Signature: |
|
W42120
|
Onsite |
SIFA Learning Academy Charter School Merycris Francisco Work Requested: by: Merycris Francisco Relocate Qty 9 – Promethean ActivPanel V9 86” and mobile stands from 305 Seagull Ave, Barrigada, 96913, Guam and store at Tumon Sands Plaza (1st Floor). - POC is Merycris Francisco at 671-483-0917 |
08/20/2025 11:00 am |
Kevin Hsueh | No Signature: customer signed invoice |
|
W42119
|
Service Contract Onsite |
SIFA Learning Academy Charter School Merycris Francisco Work Requested: by: Merycris Francisco - Relocate Qty 9 – Promethean ActivPanel V9 86” and mobile stands from 305 Seagull Ave, Barrigada, 96913, Guam and store at Tumon Sands Plaza (1st Floor). - POC is Merycris Francisco at 671-483-0917 |
08/20/2025 11:00 am |
Sean Bacani | No Signature: - Customer Signed Acknowledgement Form |
|
W42116
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: by: Jay Garrido Troubleshoot John Ken’s outlook issue on his Macbook. |
08/18/2025 02:00 pm |
Sean Bacani | With Customer Signature |
|
W42115
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Troubleshoot Mr. Webber Laptop issues |
08/18/2025 10:30 am |
Sean Bacani | With Customer Signature |
|
W42114
|
Service Contract Remote |
Fargo Pacific, Inc. Feli Dela Cruz Work Requested: by: Feli Dela Cruz Check email issue. Feli advised emceconsulting.com reporting emails not being delivered to fargogu.com |
08/15/2025 03:00 pm |
Kevin Hsueh | No Signature: remote support |
|
W42113
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Troubleshoot Fran's Ajera (Saipan Workstation) using troubleshooting steps from Deltek support |
08/15/2025 03:00 pm |
Kevin Hsueh | No Signature: Remote Support: Chona Cabedo |
|
W42112
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Rikka De Leon Work Requested: by: Rikka De Leon Copy exported mailbox for AIrons@ambyth.com. Mailbox previously exported at DSI Office. |
08/14/2025 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W42110
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Troubleshoot Chona's laptop and monitor issues |
08/14/2025 10:30 am |
Sean Bacani | With Customer Signature |
|
W42109
|
Service Contract Onsite |
Office of Public Accountability Thomas Battung Work Requested: by: Thomas Battung - Deliver and Install Promethean Soundbar. - POC is Thomas Battung at 671-475-0390 ext 203. |
08/14/2025 09:30 am |
Sean Bacani | No Signature: - Customer signed acknowledgement form. |
|
W42108
|
Onsite |
Office of Public Accountability Thomas Battung Work Requested: by: Thomas Battung Conduct the Promethean ActivPanel V10 End-User Training at the Office of Public Accountability. |
08/14/2025 09:30 am |
Alahas Pereda | No Signature: |
|
W42106
|
Service Contract Onsite |
Micronesian Divers Association Raquel Brion Work Requested: by: Raquel Brion - Check Raquel and Rose workstations (Accounting Office) if able to upgrade to Windows 11 Pro. |
08/13/2025 02:00 pm |
Sean Bacani | With Customer Signature |
|
W42103
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot Dr. Terlaje and Front Desk workstations. |
08/12/2025 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W42101
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Check Malou's workstation (Subic) for any infections. Malou received a spoofing email from zremorosa@ambythsaipan.com |
08/11/2025 10:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W42100
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Josh Dandan Work Requested: by: Josh Dandan Update network share drive naming per list provided by Josh |
08/11/2025 09:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W42099
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: by: Melet Santos - Second Floor: Install network printer on open CAD Station. See Chona or Melet. |
08/11/2025 09:00 am |
Sean Bacani | With Customer Signature |
|
W42098
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Teams Meeting with Xerox and Ambyth |
08/08/2025 10:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W42094
|
Service Contract Onsite |
Micronesian Divers Association Joleen West Work Requested: by: Joleen West Troubleshoot Rose's workstation. Per Joleen, workstation running slow. |
08/07/2025 10:00 am |
Sean Bacani | With Customer Signature |
|
W42092
|
Onsite |
Guam Department of Education Deborah Pineda Work Requested: by: Deborah Pineda Conduct Promethean ActivInspire Level 2 - Session 2 Training at Saint Paul Christian School. |
08/08/2025 08:00 am |
Alahas Pereda | With Customer Signature |
|
W42091
|
Onsite |
Guam Department of Education Deborah Pineda Work Requested: by: Deborah Pineda Conduct Promethean ActivInspire Level 2 - Session 1 Training at Saint Paul Christian School. |
08/07/2025 08:00 am |
Alahas Pereda | With Customer Signature |
|
W42089
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Terminate Bella Dimalibot and Darryl Navarro (BDimalibot@ambyth.com; DNavarro@ambyth.com) per Jacob Tareyama’s request. |
08/06/2025 08:30 am |
Kevin Hsueh | No Signature: Hosted Exchange Support |
|
W42087
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Setup access for Scoth Sumala (Subic Staff) |
08/06/2025 09:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W42086
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Leiana Topasna Work Requested: by: Leiana Topasna Terminate Marilyn Killion, Lei'ane Onuki and Tim Carrie email accounts. No backup needed per Leiana. |
08/05/2025 03:30 pm |
Kevin Hsueh | No Signature: Hosted Exchange Support |
|
W42085
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Setup Fatima's new laptop |
08/05/2025 03:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W42083
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Create email and ms office 365 accounts for Scoth Sumala |
08/04/2025 03:30 pm |
Kevin Hsueh | No Signature: Hosted Exchange Service |
|
W42081
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Setup Chona's new laptop |
08/04/2025 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W42080
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Backup IMisola@ambyth.com mailbox. Terminate IMisola@ambyth.com after mailbox backup |
08/01/2025 03:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W42078
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams Setup new Lenovo workstations |
08/01/2025 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W42077
|
Onsite |
Judiciary of Guam Joleen Respicio Work Requested: by: Joleen Respicio Conduct Promethean ActivPanel V9 End-User Training. |
08/01/2025 02:00 pm |
Alahas Pereda | No Signature: |
|
W42073
|
Onsite |
Santa Barbara Catholic School Joycelyn Varela Work Requested: by: Joycelyn Varela Conduct Promethean End-User training for ActivPanel LX. |
07/31/2025 09:00 am |
Alahas Pereda | No Signature: |
|
W42072
|
Onsite |
Santa Barbara Catholic School Joycelyn Varela Work Requested: by: Joycelyn Varela Conduct Promethean End-User training for V10 in the Multi-purpose room. |
07/31/2025 09:00 am |
Alahas Pereda | No Signature: |
|
W42066
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot Monitor for Pano XRay workstation |
07/30/2025 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W42065
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams Deliver and setup 5 new Lenovo Workstations |
07/29/2025 02:00 pm |
Sean Bacani | No Signature: - Recurring WO, Tech Kevin will be taking over for continuation of the setups and advised to just close out this WO. |
|
W42063
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: by: Jay Garrido Setup new Xerox printer at Ambyth Piti Office |
07/29/2025 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W42062
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Sophia unable to to download files from military site |
07/28/2025 11:30 am |
Chu Hsieh | No Signature: remote |
|
W42061
|
Onsite |
Learn, Explore & Play Child Development Center Rhea Ann Francisco Work Requested: by: Rhea Ann Francisco - Install laptop shelf onto the motorized mobile stand for the Promethean ActivPanel V10 – 75”. |
07/28/2025 03:30 pm |
Sean Bacani | With Customer Signature |
|
W42060
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Leiana Topasna Work Requested: by: Leiana Topasna - Setup New Employee Natasha Vitug. >> Setup profile, MS Office 365, and email on Jeff’s workstation. |
07/25/2025 02:00 pm |
Sean Bacani | With Customer Signature |
|
W42058
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Leiana Topasna Work Requested: by: Leiana Topasna Create Email and MS Office 365 account for Natasha Vitug |
07/24/2025 03:00 pm |
Kevin Hsueh | No Signature: Hosted Exchange Support |
|
W42057
|
Onsite |
Santa Barbara Catholic School Joycelyn Varela Work Requested: by: Joycelyn Varela - Deliver and Install 1 Promethan ActivPanel AP10 - Deliver and Install 1 Motorized Stand. Reference WO42040: Items on this list already included on WO42040, however a separate charge code is needed on this Work Order. |
07/18/2025 09:30 am |
Sean Bacani | No Signature: - Customer Signed Invoice |
|
W42055
|
Onsite |
Santa Barbara Catholic School Joycelyn Varela Work Requested: by: Joycelyn Varela - Relocate 1 Promethean ActivPanel that was assembled on 18JUL2025 from "RM 6A, 2F" to "Multipurpose Room, 2F". |
07/23/2025 02:00 pm |
Sean Bacani | No Signature: - Customer Signed Invoice |
|
W42052
|
Onsite |
Judiciary of Guam Joleen Cepeda Work Requested: by: Joleen Cepeda Load up LX-86", deliver to Judiciary of Guam and installation |
07/23/2025 08:30 am |
Chu Hsieh | No Signature: project |
|
W42051
|
Onsite |
Santa Barbara Catholic School Joycelyn Varela Work Requested: by: Joycelyn Varela Installation of ActivPanel v9 |
07/18/2025 11:30 am |
Chu Hsieh | No Signature: project |
|
W42050
|
Onsite |
Santa Barbara Catholic School Joycelyn Varela Work Requested: by: Joycelyn Varela Load up 2x ActivPanel LX65, 1x ActivePanel AP9, and 3 mobile stands to deliver to SBCS. Install 2x ActivPanel LX65. |
07/18/2025 08:30 am |
Chu Hsieh | No Signature: project |
|
W42047
|
Onsite |
Judiciary of Guam Joleen Cepeda Work Requested: by: Joleen Cepeda - Deliver and install the following: > 1 Promethean V9 86” > 1 Motorized Stand. > 1 Aver Conference Videobar. > 1 Logitech wireless keyboard and mouse combo. |
07/23/2025 09:00 am |
Sean Bacani | No Signature: - Customer Signed Invoice |
|
W42045
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Server stuck on Applying Computer settings. |
07/22/2025 02:30 pm |
Chu Hsieh | With Customer Signature |
|
W42043
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Vanessa reported no internet access |
07/22/2025 11:00 am |
Chu Hsieh | With Customer Signature |
|
W42040
|
Onsite |
Santa Barbara Catholic School Joycelyn Varela Work Requested: by: Joycelyn Varela - Deliver 1 Promethean V10 65”. - Deliver 2 Promethean LX 65”. - Deliver 3 Motorized stands. >> Install 2 Promethean LX 65” >> Install 2 Motorized stands. (2 APLX will be installed on the 1st floor in the Kindergarten classes A & B) (1 AP10 will be installed on the 2nd floor in the Multipurpose room) (TBD: The 1 AP10 initially scheduled for 23JUL2025 might be installed on the same day if the situation allows to) |
07/18/2025 09:30 am |
Sean Bacani | No Signature: - Customer signed the Invoice. |
|
W42038
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Reset Fanny's password |
07/17/2025 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W42036
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Ambyth Warehouse: Setup Xerox XDA software on Eric’s workstation to monitor Xerox printer in Eric’s office. |
07/16/2025 02:00 pm |
Sean Bacani | With Customer Signature |
|
W42034
|
Onsite |
Learn, Explore & Play Child Development Center Rhea Ann Francisco Work Requested: by: Rhea Ann Francisco Deliver and install one Promethean ActivPanel V10 – 75”, motorized stand, Logitech webcam and Logitech wireless combo to 125 Angela Court, Dededo, 96929, Guam. |
07/15/2025 08:30 am |
Sean Bacani | No Signature: - Customer signed the Invoice. |
|
W42033
|
Onsite |
Learn, Explore & Play Child Development Center Rhea Ann Francisco Work Requested: by: Rhea Ann Francisco Deliver and install one Promethean ActivPanel V10 – 75”, motorized stand, Logitech webcam and Logitech wireless combo to 125 Angela Court, Dededo, 96929, Guam. |
07/15/2025 08:30 am |
Kevin Hsueh | No Signature: Customer signed acknowledgement form and invoice |
|
W42032
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Leiana Topasna Work Requested: by: Leiana Topasna Setup new accounts for new employee. Troubleshoot Mary’s MS Office issues. Setup Xerox XDA on all Xerox printers. |
07/14/2025 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W42029
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Kcruz Office365 expired |
07/14/2025 11:00 am |
Chu Hsieh | No Signature: remote |
|
W42028
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Deliver and setup workstation for new employee |
07/11/2025 02:30 pm |
Sean Bacani | With Customer Signature |
|
W42027
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Setup FSanNicolas and Staff3 on Saipan Workstation |
07/11/2025 10:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W42026
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams Update Securitymetrics PCI Compliancy SAQ for 2025 |
07/11/2025 09:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W42025
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: by: Jay Garrido Add JGarrido@ambyth.com, ABarcinas@ambyth.com, and JKen@ambyth.com to ambythmarine@ambyth.com email distribution group. |
07/11/2025 09:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W42024
|
Onsite |
Office of Public Accountability Thomas Battung Work Requested: by: Thomas Battung Deliver and install Qty 1 – Promethean ActivPanel V10 75”, Promethean Mobile stand, Logitech webcam, APC Back-UPS, and Logitech wireless combo to Suite 401, DNA Building. Set up will be done in the conference room. |
07/14/2025 09:00 am |
Sean Bacani | No Signature: - Customer Signed the Invoice |
|
W42023
|
Onsite |
Office of Public Accountability Thomas Battung Work Requested: by: Thomas Battung Deliver and install Qty 1 – Promethean ActivPanel V10 75”, Promethean Mobile stand, Logitech webcam, APC Back-UPS, and Logitech wireless combo to Suite 401, DNA Building. Set up will be done in the conference room. |
07/14/2025 09:00 am |
Kevin Hsueh | No Signature: Customer signed acknowledgement form and invoice. |
|
W42022
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Melet Santos Troubleshoot revit Troubleshoot front desk MS Office 365 |
07/11/2025 09:00 am |
Sean Bacani | With Customer Signature |
|
W42021
|
Onsite |
University of Guam Jonathan Nguyen Work Requested: by: Jonathan Nguyen Deliver the following items to House 12 (single-story bldg.) at UOG Dean’s circle to store until the new building is ready in September for installation. - Qty 1 - Promethean ActivPanel V10 - 65” - Qty 2 – Promethean ActivPanel V10 – 75” - Qty 1 – Promethean ActivPanel V10 – 86” - Qty 1 – Owl Labs Meeting Owl 3 Video Conference Camera - Qty 1 – Logitech Webcam - Qty 1 – Motorized stand - Qty 4 – APC Battery Back-UPS |
07/09/2025 03:00 pm |
Sean Bacani | No Signature: Customer signed the Invoice listing the items delivered. |
|
W42020
|
Onsite |
University of Guam Jonathan Nguyen Work Requested: by: Jonathan Nguyen Deliver the following items to House 12 (single-story bldg.) at UOG Dean’s circle to store until the new building is ready in September for installation. - Qty 1 - Promethean ActivPanel V10 - 65” - Qty 2 – Promethean ActivPanel V10 – 75” - Qty 1 – Promethean ActivPanel V10 – 86” - Qty 1 – Owl Labs Meeting Owl 3 Video Conference Camera - Qty 1 – Logitech Webcam - Qty 1 – Motorized stand - Qty 4 – APC Battery Back-UPS |
07/09/2025 03:00 pm |
Kevin Hsueh | No Signature: Customer signed DSI invoice |
|
W42017
|
Onsite |
Bank of Guam Bonnie Alig Work Requested: by: Bonnie Alig Install Digital Signage Screens at Bank of Guam ITC Location |
07/09/2025 09:00 am |
Kevin Hsueh | No Signature: Project |
|
W42016
|
Onsite |
Bank of Guam Bonnie Alig Work Requested: by: Bonnie Alig Install Digital Signage Screens at Bank of Guam ITC Location |
07/09/2025 09:00 am |
Sean Bacani |
No Signature: Remote Support
Signature for Later: Project |
|
W42015
|
Service Contract Inhouse |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams - Set up 5 new Lenovo workstation mini PCs. |
07/08/2025 03:30 pm |
Sean Bacani |
No Signature: Remote Support
Signature for Later: - Customer will sign upon delivery of the 5 new workstation mini PCs. |
|
W42014
|
Service Contract Inhouse |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks - Factory Reset and Upgrade to Windows 11 |
07/08/2025 08:30 am |
Sean Bacani | With Customer Signature |
|
W42013
|
Onsite |
Bank of Guam Bonnie Alig Work Requested: by: Bonnie Alig Deliver Digital Signage Screens to Bank of Guam ITC |
07/08/2025 03:00 pm |
Sean Bacani | No Signature: Project |
|
W42012
|
Onsite |
Bank of Guam Bonnie Alig Work Requested: by: Bonnie Alig Deliver Digital Signage Screens to Bank of Guam ITC |
07/08/2025 03:00 pm |
Kevin Hsueh | No Signature: Project |
|
W42011
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Setup Ajera for Jamie in Saipan. Setup Ajera for Janese in Guam |
07/08/2025 01:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W42009
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Rikka De Leon Work Requested: by: Rikka De Leon Create new email and MS Office 365 account for Dong Yan Han |
07/07/2025 01:30 pm |
Kevin Hsueh | No Signature: Hosted Exchange Support |
|
W42008
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Setup Jamie's new Lenovo workstation in Saipan |
07/07/2025 02:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W42007
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez VUribe not receiving or able to send emails. |
07/07/2025 11:00 am |
Chu Hsieh | No Signature: remote |
|
W42006
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Rikka De Leon Work Requested: by: Rikka De Leon Create new account for Dong Han Yan |
07/03/2025 02:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W42005
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Upload NIST Assessment to PIEE portal |
07/03/2025 09:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W42004
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: by: Melet Santos Work with Revit Support to troubleshoot Revit 2022 installation issues. Run 1 new network for downstairs office new desk. |
07/02/2025 02:00 pm |
Sean Bacani | With Customer Signature |
|
W42003
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot Dr. Johnson printer. Register new employee on Timeclock |
07/02/2025 10:30 am |
Sean Bacani | With Customer Signature |
|
W42002
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Create new profile for new employee. Setup user profile on workstation. |
07/02/2025 09:00 am |
Sean Bacani | With Customer Signature |
|
W41998
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Kevin Fowler's Outlook had issues logging in to Exchange Server |
06/30/2025 10:50 am |
Chu Hsieh | No Signature: remote |
|
W41995
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Leiana Topasna Work Requested: by: Leiana Topasna Create new email and MS Office 365 account for Cheryleah Rengulbai Rome |
06/30/2025 08:00 am |
Kevin Hsueh | No Signature: Hosted Exchange Support |
|
W41993
|
Service Contract Onsite |
Micronesian Divers Association Joleen West Work Requested: by: Joleen West Work with Joleen on PCI Compliance Scans |
06/27/2025 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W41992
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez per sophia Lindy's Outlook keep asking for password. |
06/27/2025 10:55 am |
Chu Hsieh | No Signature: remote |
|
W41990
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Delete account/email for Crystal Gay and create new account/email for Floretta Salas |
06/26/2025 05:09 pm |
Chu Hsieh | No Signature: remote |
|
W41984
|
Remote |
JMC Equipment Rental Francine Paulino Work Requested: by: Francine Paulino Per Francene Request: Add Stacey Nanpei to AR group email. Remove Larry Armamento from AP and HR group email. Add Francene Paulino to Manage group email. |
06/23/2025 03:30 pm |
Kevin Hsueh | No Signature: Remote Support: Francene Paulino |
|
W41983
|
Service Contract Remote |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Update 3CX notification to send to Intake@ttalaw.net (originally set to TThompson@ttalaw.net) |
06/23/2025 03:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W41981
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Create new email account for Jennifer Fernandez (Subic Staff) |
06/23/2025 10:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41978
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Create new email and MS Office 365 account for Maria Regina Ganacias |
06/20/2025 04:00 pm |
Kevin Hsueh | No Signature: Hosted Exchange Support |
|
W41974
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Troubleshoot Ireish Misola RDP Clipboard issue |
06/18/2025 03:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W41973
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Gail Request: Setup Duo Security app on Gail’s new mobile phone. Michael Request: Troubleshoot ID Printer. |
06/19/2025 10:00 am |
Sean Bacani | With Customer Signature |
|
W41971
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: by: Jay Garrido Troubleshoot Jay's Macbook printing issues |
06/16/2025 03:30 pm |
Kevin Hsueh | With Customer Signature |
|
W41970
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Troubleshoot Mark Ruth Laptop |
06/16/2025 01:30 pm |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: Laptop to be delivered to TRMA |
|
W41969
|
Service Contract Inhouse |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Setup new Lenovo Workstations |
06/16/2025 10:30 am |
Sean Bacani |
No Signature: Remote Support
Signature for Later: - DSI will deliver all 3 workstations onsite, pending signature. |
|
W41964
|
Service Contract Remote |
Micronesian Divers Association Wes Seleen Work Requested: by: Wes Seleen Troubleshoot internet. Wes reported internet down |
06/12/2025 08:00 am |
Kevin Hsueh | No Signature: Remote Support: Wes |
|
W41962
|
Service Contract Onsite |
Guam Memorial Park Agnes Quitugua Work Requested: by: Agnes Quitugua Troubleshoot Front Desk and Back Office workstation printing issues. |
06/11/2025 01:30 pm |
Kevin Hsueh | No Signature: Agnes not onsite |
|
W41960
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Update user share drive access security rights |
06/11/2025 10:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41959
|
Service Contract Remote |
Guam Memorial Park Lynn Painter Work Requested: by: Lynn Painter Lynn reported CSI running slow. Restart GMPSRV |
06/11/2025 08:15 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41958
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Leiana Topasna Work Requested: by: Jacob Tareyama Setup 1 new workstation in OPs Department. Setup 1 new workstation in Logistics Department. Troubleshoot Mr. David Macbook printing issues. |
06/10/2025 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W41956
|
Service Contract Remote |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Vanessa reported 3CX inbound and outbound calls down. |
06/09/2025 04:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W41953
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park Install UPS for network equipment |
06/06/2025 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W41952
|
Onsite |
Guam Department of Education Lisa Baza-Cruz Work Requested: by: Lisa Baza-Cruz Troubleshoot touch issue on Planar iHUB at Saint Francis Catholic School |
06/05/2025 02:00 pm |
Chu Hsieh | No Signature: warranty |
|
W41951
|
Onsite |
Guam Department of Education Lisa Baza-Cruz Work Requested: by: Lisa Baza-Cruz Troubleshoot touch issue on Planar iHUB at Saint Francis Catholic School. |
06/05/2025 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W41950
|
Inhouse |
Guam Surveyor, LLC Mary Joy Sotic Work Requested: by: Mary Joy Sotic Troubleshoot Trackimo device |
06/05/2025 10:05 am |
Kevin Hsueh | With Customer Signature |
|
W41949
|
Service Contract Onsite |
Guam Memorial Park Agnes Quitugua Work Requested: by: Agnes Quitugua Check system if upgrade is needed * Setup profile and email for Elena Aguon |
06/05/2025 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W41947
|
Service Contract Remote |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Lisa report users unable to access server |
06/04/2025 11:30 am |
Chu Hsieh | No Signature: Remote |
|
W41946
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Andrew Miller Work Requested: by: Andrew Miller Troubleshoot Mr. Millers Macbook Xerox printing issues |
06/04/2025 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W41945
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gregory David Work Requested: by: Gregory David Troubleshoot Mr. Davids MS Office issues on his Macbook |
06/04/2025 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W41944
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park Troubleshoot intermittent internet outage. |
06/04/2025 10:30 am |
Kevin Hsueh | With Customer Signature |
|
W41943
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Troubleshoot Mr. Webber's email on iPhone issue and laptop MS Office issue |
06/04/2025 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W41942
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Troubleshoot Server/network. Staff unable to login |
06/03/2025 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W41940
|
Service Contract Remote |
Guam Memorial Park Agnes Quitugua Work Requested: by: Agnes Quitugua Reset Timothy Leon Guerrero profile password |
06/03/2025 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41939
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Terminate ATumbaga@ambyth.com |
06/03/2025 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41936
|
Onsite |
Bank of Guam Bonnie Alig Work Requested: by: Bonnie Alig Troubleshoot Philips 2x3 iBox Video Wall System at Bank of Guam - ITC Location |
05/30/2025 02:30 pm |
Chu Hsieh | No Signature: Presale visit |
|
W41935
|
Service Contract Remote |
Fargo Pacific, Inc. Feli Dela Cruz Work Requested: by: Feli Dela Cruz Feli reported emails from senders bouncing back. |
05/29/2025 04:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W41932
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Troubleshoot 3CX Extensions |
05/28/2025 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W41927
|
Service Contract Remote |
Guam Memorial Park Jor-El Williams Work Requested: by: Alicia Mafnas Per Alicia, email from briamariesantos@gmail.com not being received. |
05/22/2025 02:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W41925
|
Service Contract Remote |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Reset Lisa Brooks password |
05/21/2025 11:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41924
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: by: Jay Garrido Setup SonicWALL Mobile Connect on Jay's Macbook. Install and activate Adobe Acrobat on Rikka's workstation. |
05/21/2025 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W41922
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Troubleshoot Fatima's Teams access |
05/20/2025 01:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W41920
|
Service Contract Onsite |
Fargo Pacific, Inc. Bong Guzman Work Requested: by: Bong Guzman Troubleshoot Bong email issues |
05/19/2025 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W41919
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Rikka De Leon Work Requested: by: Rikka De Leon Setup new workstation for Rikka De Leon Troubleshoot ID Badge Printer issue (no double side printing) Setup new user on Tim Carrie old workstation at Logistics. |
05/16/2025 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W41918
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot Dentrix error message |
05/15/2025 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W41917
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Create Seafix Saipan share drive access for Benjamin Vivero and Alejandre Manalo to Guam network. Upload AlphaCard Printer .PRN file for duplex printing. |
05/14/2025 01:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W41916
|
Service Contract Remote |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney work with allstar copier to setup scan to email |
05/14/2025 10:30 am |
Chu Hsieh | No Signature: remote |
|
W41915
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Troubleshoot PC Law pop ups following KB article provided by Amber Wines from PC Law. |
05/14/2025 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W41914
|
Service Contract Onsite |
Micronesian Divers Association Joleen West Work Requested: by: Joleen West Download and deploy updated Sentinel One EDR clients. Setup workstation in Rental Department. |
05/13/2025 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W41911
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Monica and Kaylene cannot print to Xerox-2 as it shows drivers need to be updated. |
05/12/2025 04:00 pm |
Chu Hsieh | No Signature: remote |
|
W41907
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Leiana Topasna Work Requested: by: Leiana Topasna Create new email account for Lei'ane Onuki. |
05/08/2025 03:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W41906
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Map Ambyth Saipan and Seafix Saipan drives for Subic and Saipan staff not in office this morning |
05/08/2025 02:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W41905
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Create Ambyth Saipan and Ambyth Seafix Share drives. Map share drives on user workstations |
05/08/2025 09:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41904
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Upgrade PC Law |
05/08/2025 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W41902
|
Onsite |
Guam Department of Education Deborah Pineda Work Requested: by: Deborah Pineda Have teachers create an ActivInspire flipchart relating to their subject/lesson plan from scratch. |
05/07/2025 03:00 pm |
Alahas Pereda | With Customer Signature |
|
W41901
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Lindy's Outlook fonts looks too small |
05/06/2025 11:00 am |
Chu Hsieh | No Signature: remote |
|
W41900
|
Onsite |
Guam Department of Education Deborah Pineda Work Requested: by: Deborah Pineda Continue Promethean ActivInspire Level 1 - Session 2 Training at Saint Paul Christian School. |
05/06/2025 03:00 pm |
Alahas Pereda | With Customer Signature |
|
W41899
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Disconnect 2 offices in TTA from TTA Network. TTA will be leasing out the 2 offices to another firm. |
05/06/2025 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W41898
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Users unable to access server |
05/06/2025 09:30 am |
Chu Hsieh | With Customer Signature |
|
W41897
|
Onsite |
Guam Department of Education Deborah Pineda Work Requested: by: Deborah Pineda Continuation of Promethean ActivInspire Level 1 - Session 2 Training at Saint Paul Christian School. |
05/05/2025 03:00 pm |
Alahas Pereda | With Customer Signature |
|
W41896
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Delete Lcabigting account and change password to Kyoko's account |
05/05/2025 09:45 am |
Chu Hsieh | No Signature: remote |
|
W41894
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Create new account for Leary Jean Cabigting |
05/02/2025 02:00 pm |
Kevin Hsueh | No Signature: Remote Support: Chona Cabedo |
|
W41893
|
Service Contract Remote |
Guam Memorial Park Anthony Marques Work Requested: by: Anthony Marques Troubleshoot Anthony's QuickBooks Client. |
05/02/2025 09:30 am |
Kevin Hsueh | No Signature: Remote Support: Anthony Marquez |
|
W41891
|
Onsite |
Guam Community College Shirley August Work Requested: by: Shirley August Conduct Promethean ActivPanel LX End-User Training at GCC in Building 6000, rm 6220. |
05/02/2025 09:00 am |
Alahas Pereda | No Signature: |
|
W41890
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Michael Makio Work Requested: by: Michael Makio Michael was getting error accessing a hawaii website. |
05/01/2025 02:11 pm |
Unassigned | No Signature: remote |
|
W41889
|
Service Contract Remote |
Guam Memorial Park Agnes Quitugua Work Requested: by: Agnes Quitugua Troubleshoot Agnes' QuickBooks Issue |
05/01/2025 10:30 am |
Kevin Hsueh | No Signature: Remote Support: Agnes Quitugua |
|
W41888
|
Onsite |
Guam Department of Education Margaret Asuncion Work Requested: by: Margaret Asuncion Troubleshoot ActivPanel Nickel. Teacher cannot access any application or update the firmware. |
05/01/2025 01:00 pm |
Alahas Pereda | With Customer Signature |
|
W41887
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Troubleshoot Mark Ruth laptop |
05/01/2025 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W41883
|
Service Contract Inhouse |
JMC Equipment Rental Marie "Cookie" Taitano Work Requested: by: Larry Armamento Per Larry - Cookie said that he already spoke to Kevin in regards to instructions |
04/29/2025 04:44 pm |
Kevin Hsueh | With Customer Signature |
|
W41879
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot Dentrix |
04/28/2025 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W41878
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Create new mailbox and user for Crystal Gay |
04/25/2025 02:00 pm |
Chu Hsieh | No Signature: remote |
|
W41875
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Check old Dell workstations and confirm if 1 old Dell workstation can be reprepped for Saipan office. Deliver and setup Image Manager Server. |
04/23/2025 02:00 pm |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: System to be delivered back to TRMA |
|
W41874
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Troubleshoot Jamie's Saipan workstation SonicWALL VPN access. |
04/23/2025 09:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41873
|
Service Contract Remote |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park Create new share drive "Archive Projects" and work with Fargo Pacific to move old, complete project files to new share drive. |
04/22/2025 02:00 pm |
Kevin Hsueh | No Signature: |
|
W41872
|
Service Contract Remote |
Micronesian Divers Association Joleen West Work Requested: by: Joleen West Re-key and install SSL Certificate |
04/21/2025 11:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41869
|
Onsite |
Guam Community College Shirley August Work Requested: by: Shirley August Deliver motorized mobile stand and install stand and ActivPanel LX in GCC Foundation Building. |
04/18/2025 08:36 am |
Chu Hsieh | No Signature: promethean installation |
|
W41868
|
Onsite |
Guam Community College Shirley August Work Requested: by: Shirley August Deliver motorized mobile stand and install stand and ActivPanel LX in GCC Foundation Building in RM 6221. |
04/18/2025 09:00 am |
Kevin Hsueh | No Signature: Customer signed DSI acknowledgement form |
|
W41866
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Leiana Topasna Work Requested: by: Leiana Topasna Create new Exchange Mailbox for Ameah Salas |
04/17/2025 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41864
|
Service Contract Remote |
Fargo Pacific, Inc. Guy Binoya Work Requested: by: Guy Binoya Reset Guy's profile password |
04/16/2025 09:45 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41863
|
Service Contract Remote |
JMC Equipment Rental Larry Armamento Work Requested: by: Larry Armamento Reset Larry's password (JMCDM\LArmamentoJMC) |
04/16/2025 09:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41860
|
Service Contract Remote |
JMC Equipment Rental Marie "Cookie" Taitano Work Requested: by: Marie "Cookie" Taitano Create AD, Email, and MS Office 365 accounts for Jesse McCarrell-Valadez |
04/14/2025 03:30 pm |
Kevin Hsueh | No Signature: Remote Support: Cookie Taitano |
|
W41859
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Meeting to discuss MS Office and Acrobat. Troubleshoot VPN client for Saipan workstation. |
04/14/2025 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W41858
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Leiana Topasna Work Requested: by: Leiana Topasna Reprep Lenovo M725s (Char old workstation) |
04/14/2025 11:00 am |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: Lenovo Workstation to be delivered and setup onsite |
|
W41857
|
Project Onsite |
The Giving Tree Maelonie Tamondong Work Requested: by: Maelonie Tamondong Deliver and install Promethean ActivPanel LX 65” (wall-mounted) on second floor. Power up Promethean ActivPanel LX 65" and connect to The Giving Tree WiFi network. |
04/11/2025 01:30 pm |
Chu Hsieh | No Signature: project |
|
W41856
|
Onsite |
The Giving Tree Maelonie Tamondong Work Requested: by: Maelonie Tamondong Deliver and install one Promethean ActivPanel LX 65” (wall-mounted). Wall is concrete. |
04/11/2025 01:30 pm |
Kevin Hsueh | No Signature: customer signed acknowledgement form |
|
W41855
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Rikka De Leon Work Requested: by: Rikka De Leon Reset ArtRay Irons (AIrons) profile password. |
04/11/2025 10:30 am |
Kevin Hsueh | No Signature: Remote Support: Rikka De Leon |
|
W41852
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Eric James Work Requested: by: Eric James Troubleshoot printing issues |
04/11/2025 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W41851
|
Inhouse |
The Giving Tree Maelonie Tamondong Work Requested: by: Maelonie Tamondong Conduct Promethean LX End-User Training in DSI Conference Room for The Giving Tree staff. |
04/10/2025 10:00 am |
Alahas Pereda | No Signature: |
|
W41850
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Mount TV in Conference Room |
04/10/2025 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W41849
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Wes Seleen Troubleshoot computer. |
05/01/2025 01:30 pm |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: Workstation to be delivered back to MDA |
|
W41847
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot Dentrix |
04/08/2025 03:15 pm |
Kevin Hsueh | With Customer Signature |
|
W41846
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: by: Jay Garrido Jay Garrido: Setup workstation for Jerome Unpingco. Leiana Topasna: Setup workstation for Jefferson Wendell Garcia |
04/08/2025 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W41845
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: by: Jay Garrido Jay Garrido: Create new email and MS Office 365 accounts for Jerome Unpingco. Leiana Topasna: Create new email and MS Office 365 accounts for Jefferson Wendell Garcia. |
04/08/2025 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41844
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Update Ajera to version 10.10.05 |
04/08/2025 09:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41842
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Configure CYMA Access and Configure exchange email in Outlook client on Brittany's workstation |
04/07/2025 10:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41841
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Eric James Work Requested: by: Eric James troubleshoot Eric printing issues |
04/07/2025 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W41840
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Rikka De Leon Work Requested: by: Rikka De Leon Create new Active Directory profile for Brittany Lizama |
04/04/2025 03:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W41839
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Rikka De Leon Work Requested: by: Rikka De Leon Create new email and MS Office 365 account for Brittany Lizama |
04/04/2025 03:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W41837
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Eric James Work Requested: by: Eric James Troubleshoot Eric's Monitor issues. No display |
04/04/2025 10:30 am |
Kevin Hsueh | With Customer Signature |
|
W41836
|
Service Contract Onsite |
Fargo Pacific, Inc. Joseph Magsino Work Requested: by: Joseph Magsino Transfer Primavera P6 software from old laptop to new laptop. |
04/04/2025 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W41835
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Leiana Topasna Work Requested: by: Leiana Topasna Terminate TMcdermott@ambyth.com per Leiana's request |
04/03/2025 03:30 pm |
Kevin Hsueh | No Signature: Remote Support: Leiana Topasna |
|
W41834
|
Service Contract Inhouse |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams Setup new Lenovo Workstation. |
04/03/2025 02:30 pm |
Kevin Hsueh | With Customer Signature |
|
W41833
|
Service Contract Remote |
Guam Memorial Park Agnes Quitugua Work Requested: by: Agnes Quitugua Troubleshoot Jeaneshia Salas email issue |
04/03/2025 10:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41831
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Install Nitro PDF on Darryl Navarro and Adrienne Dayson laptops |
04/02/2025 02:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W41830
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Deliver and setup Front Desk workstation |
04/02/2025 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W41828
|
Service Contract Remote |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks continue with the server backup issues |
04/01/2025 08:30 am |
Chu Hsieh | No Signature: remote |
|
W41827
|
Service Contract Remote |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks continue with backup troubleshooting |
03/31/2025 10:00 am |
Chu Hsieh |
No Signature: Remote Support
Signature for Later: remote |
|
W41825
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Troubleshoot Conference Room Workstation |
04/01/2025 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W41823
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Gail: Terminate Deearah Torre (DTorre@ambyth.com). No backup needed. Jay: Terminate Kaela Quirante (KQuirante@ambyth.com). No backup needed. |
03/31/2025 10:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41822
|
Onsite |
Ace Auto Glass, Inc. (Guam) Becky Quintanilla Work Requested: by: Becky Quintanilla Deliver and install new 16-Port Gigabit Switch |
03/31/2025 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W41820
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Kalene unable to access CEAC website |
03/28/2025 01:50 pm |
Chu Hsieh | No Signature: remote |
|
W41818
|
Onsite |
Guam Public Library System June Aflague Work Requested: by: June Aflague Conduct Promethean ActivPanel V9 End-User training. |
03/28/2025 09:00 am |
Alahas Pereda | No Signature: |
|
W41817
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Pick up Front Desk workstation and bring back to DSI to reprep |
03/27/2025 01:30 pm |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: Workstation to be delivered |
|
W41816
|
Service Contract Remote |
JMC Equipment Rental Larry Armamento Work Requested: by: Larry Armamento Restart QuickBooks Database Server Manager. |
03/27/2025 11:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41811
|
Service Contract Onsite |
Micronesian Divers Association Matt Laguana Work Requested: by: Matt Laguana Setup new laptop for Matt |
03/25/2025 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W41810
|
Onsite |
Guam Surveyor, LLC Mary Joy Sotic Work Requested: by: Mary Joy Sotic Check Gray Nissan Frontier (7238TFL) Trackimo. Trackimo unit not charging. |
03/24/2025 01:30 pm |
Kevin Hsueh | No Signature: Warranty |
|
W41806
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Create email and MS Office 365 accounts for Ardel Tumbaga |
03/21/2025 04:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W41804
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Setup new user profile for Ardel Tumbaga. Setup profile on Accounting workstation. |
03/21/2025 01:00 pm |
Kevin Hsueh | No Signature: Remote Support: Gail Manuel |
|
W41803
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Lindy's Outlook reported corruption to OST file |
03/21/2025 09:30 am |
Chu Hsieh | No Signature: remote |
|
W41801
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: by: Jay Garrido Create new email account for Peter Raymond |
03/20/2025 11:00 am |
Kevin Hsueh | No Signature: Remote Support: Jay Garrido |
|
W41800
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez recurring spam email being received on rfvstaff and rfvoffice email addresses. Remove Seth, Tim and David email addresses from distribution list. |
03/20/2025 01:30 pm |
Chu Hsieh | No Signature: remote |
|
W41799
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: by: Jay Garrido Setup workstation for new employee Peter Raymond. Setup new workstation in Logistics Office. Relocate barcode printer from Logistics office to Warehouse; Install barcode printer on Warehouse workstation. |
03/20/2025 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W41797
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks DM Upgrade (11.50). Troubleshoot Clare’s email. Issue: Shuts down throughout the day. Perform any MS updates on the server. |
03/19/2025 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W41796
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: by: Jay Garrido Terminate Daniel Torre account |
03/18/2025 11:00 am |
Kevin Hsueh | No Signature: Remote Support: Jay Garrido |
|
W41795
|
Service Contract Remote |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Vanessa reported IP Phone time is off |
03/17/2025 09:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41792
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Deliver and setup 2 new Lenovo laptops. Install ID Badge Printer Software on HR Workstation. |
03/13/2025 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W41790
|
Onsite |
Guam Surveyor, LLC Mary Joy Sotic Work Requested: by: Mary Joy Sotic Deliver and install trackimo units |
03/13/2025 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W41789
|
Service Contract Remote |
Fargo Pacific, Inc. Bong Guzman Work Requested: by: Bong Guzman Bong Guzman advised that Camp Blas Engineer (robin.l.cortez.civ@us.navy.mil) not receiving fargogu.com emails. |
03/12/2025 03:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W41787
|
Inhouse |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Set up two new Lenovo Laptops. |
03/12/2025 09:29 am |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: |
|
W41786
|
Onsite |
Guam Department of Education Deborah Pineda Work Requested: by: Deborah Pineda Continue ActivInspire Level 1 training at St. Paul Christian School. |
03/12/2025 12:00 pm |
Alahas Pereda | With Customer Signature |
|
W41782
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Create new user profiles for Adrianne Dayson and Darryl Navarro |
03/11/2025 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41781
|
Onsite |
Guam Department of Education Deborah Pineda Work Requested: by: Deborah Pineda Conduct Level 1 Training at St. Paul Christian School. |
03/11/2025 12:00 pm |
Alahas Pereda | With Customer Signature |
|
W41779
|
Onsite |
Guam Department of Education Deborah Pineda Work Requested: by: Deborah Pineda Conduct ActivInspire Level 1 - Session 2 at St. Paul Christian School |
03/10/2025 12:00 pm |
Alahas Pereda | With Customer Signature |
|
W41778
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Leiana Topasna Work Requested: by: Leiana Topasna Troubleshoot various issues |
03/07/2025 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W41777
Ref/PO#PO00033363 |
Onsite |
Guam Public Library System Jenelle Garrido Cruz Work Requested: by: Jenelle Garrido Cruz Deliver and install two Promethean ActivPanel V9 65" with mobile stands to Guam Public Library System. One panel will be installed on the 1st floor and the other panel will be installed on the 2nd floor. |
03/07/2025 09:00 am |
Chu Hsieh | No Signature: Project |
|
W41776
Ref/PO#PO00033363 |
Onsite |
Guam Public Library System Jenelle Garrido Cruz Work Requested: by: Jenelle Garrido Cruz Deliver and install two Promethean ActivPanel V9 65" with mobile stands to Guam Public Library System. One panel will be installed on the 1st floor and the other panel will be installed on the 2nd floor. |
03/07/2025 09:00 am |
Kevin Hsueh | No Signature: Customer signed acknowledgement form and invoice |
|
W41775
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Chona request to remove Melet, Michael and Chona from receive backup notifications and to setup arch@traguam.com to receive the notifications instead. |
03/06/2025 10:45 am |
Chu Hsieh | No Signature: remote |
|
W41774
|
Onsite |
Guam Department of Education Deborah Pineda Work Requested: by: Deborah Pineda Continue ActivInspire Level 1 - Session 1 Training at St. Paul Christian School. |
03/06/2025 02:30 pm |
Alahas Pereda | With Customer Signature |
|
W41772
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Art Irons Art Request: Create new account for Francesca Cagang. Gail Request: Terminate Kristine Kristoph and Annika Cruz. |
03/06/2025 08:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41771
|
Service Contract Remote |
Guam Memorial Park Agnes Quitugua Work Requested: by: Naomi Manibusan Reset FuneralDirectors@guammemorialpark.com password. |
03/05/2025 02:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W41770
|
Onsite |
Guam Department of Education Deborah Pineda Work Requested: by: Deborah Pineda Continue ActivInspire Level 1 - Session 1 Training at St. Paul Christian School. |
03/05/2025 02:30 pm |
Alahas Pereda | With Customer Signature |
|
W41769
Ref/PO#P2500257 |
Onsite |
Guam Community College Shirley August Work Requested: by: Shirley August Deliver and store one Promethean ActivPanel LX 65" and OPS-A in GCC Bookstore at Foundation Building 6000. installation will be done when mobile stand arrives. |
03/05/2025 02:30 pm |
Chu Hsieh | No Signature: project |
|
W41768
Ref/PO#P2500257 |
Onsite |
Guam Community College Shirley August Work Requested: by: Shirley August Deliver and store one Promethean ActivPanel LX 65" and OPS-A in GCC Bookstore at Foundation Building 6000. installation will be done when mobile stand arrives. |
03/05/2025 02:30 pm |
Kevin Hsueh | No Signature: Shirley August signed DSI invoice |
|
W41767
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams Create new accounts for Ashley Santos and Jeanisha Salas |
03/05/2025 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41766
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Sophia need to retrieve old emails (2015) from Lindy's old mailbox on the old server |
03/04/2025 02:00 pm |
Chu Hsieh | No Signature: remote |
|
W41765
|
Service Contract Onsite |
Guam Memorial Park Lynn Painter Work Requested: by: Lynn Painter Deliver and install new Server HDDs |
03/04/2025 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W41764
Ref/PO#PO 20241958 |
Onsite |
Guam Department of Education Deborah Pineda Work Requested: by: Deborah Pineda Continue ActivInspire Level 1 - Session 1 Training at St. Paul Christian School. |
03/04/2025 02:30 pm |
Alahas Pereda | With Customer Signature |
|
W41762
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Rikka De Leon Work Requested: by: Rikka De Leon Create new email accounts for Adrianne Dayson and Darryl Navarro. |
03/03/2025 01:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W41761
|
Service Contract Onsite |
JMC Equipment Rental Corey Paulino Work Requested: by: Corey Paulino Setup HeavyBid Software |
03/03/2025 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W41760
|
Service Contract Remote |
Guam Memorial Park Agnes Quitugua Work Requested: by: Agnes Quitugua Troubleshoot CSI Access |
03/03/2025 09:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41758
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Leiana Topasna Work Requested: by: Leiana Topasna Terminate Tanya Norman (TNorman@ambyth.com) and Gladys Abina (GAbina@ambyth.com) exchange accounts. |
02/28/2025 03:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W41756
|
Service Contract Inhouse |
JMC Equipment Rental Francine Paulino Work Requested: by: Francine Paulino Repurpose laptop. Francine will email the new email address that needs to be created. |
02/28/2025 02:08 pm |
Kevin Hsueh | With Customer Signature |
|
W41754
Ref/PO#20241958 |
Onsite |
Guam Department of Education Deborah Pineda Work Requested: by: Deborah Pineda Conduct Promethean End-User and ActivInspire Level 1 Training at St. Paul Christian School. |
02/28/2025 08:30 am |
Alahas Pereda | With Customer Signature |
|
W41753
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Register new employees on biometric timeclock |
02/27/2025 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W41751
|
Service Contract Onsite |
Guam Memorial Park Jor-El Williams Work Requested: by: Jor-El Williams Troubleshoot Workstation |
02/27/2025 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W41747
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo rekey SSL certificate on Exchange server |
02/25/2025 11:00 am |
Chu Hsieh | No Signature: remote |
|
W41745
|
Service Contract Remote |
Roberts, Fowler & Visosky Jon Visosky Work Requested: by: Jon Visosky Jon request change password for Seth Foreman account and delete the 5000+ spam emails |
02/24/2025 04:00 pm |
Chu Hsieh | No Signature: remote |
|
W41744
|
Service Contract Remote |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Provision Yealink T43U IP Phone for Extension 123 |
02/24/2025 10:00 am |
Kevin Hsueh | No Signature: Remote Support: Colin O'Connell |
|
W41741
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Check gta dsl |
02/21/2025 10:30 am |
Chu Hsieh | With Customer Signature |
|
W41739
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Update MS Office 365 subscription used on workstations. |
02/26/2025 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W41738
|
Service Contract Remote |
Micronesian Divers Association Raquel Brion Work Requested: by: Raquel Brion Raquel reported https://login.unitedtranzactions.com/obp/volvo_penta is not accessible. |
02/19/2025 03:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W41737
|
Project Remote |
LeoPalace Resort Guam Schack von Rumohr Work Requested: by: Schack von Rumohr Yodeck and VirtuBox knowledge transfer, documentation creation, and minor issue fixes on the VirtuBox kiosk. |
02/03/2025 08:00 am |
Rico Littawa | No Signature: |
|
W41734
|
Service Contract Onsite |
JMC Equipment Rental Marie "Cookie" Taitano Work Requested: by: Marie "Cookie" Taitano Finish SentinelOne EDR Deployment. Troubleshoot various issues. |
02/19/2025 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W41733
|
Service Contract Remote |
Roberts, Fowler & Visosky Jon Visosky Work Requested: by: Jon Visosky Unable to print to xerox-× |
02/18/2025 01:30 pm |
Chu Hsieh | No Signature: Remote |
|
W41732
Ref/PO#PO 20242050 |
Onsite |
Guam Department of Education Joel Ollet Work Requested: by: Joel Ollet Conduct Promethean V9 Standard End-User Training at SIFA Learning Academy. |
02/19/2025 03:00 pm |
Alahas Pereda | No Signature: |
|
W41730
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot workstation Dentrix issue. Troubleshoot check out counter printer issue |
02/18/2025 10:30 am |
Kevin Hsueh | With Customer Signature |
|
W41727
|
Service Contract Remote |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Mark reported email from midpacfareast.com not being received. |
02/14/2025 11:00 am |
Kevin Hsueh | No Signature: Remote Support: Mark Peredo |
|
W41724
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Troubleshoot GSC Fax Line |
02/13/2025 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W41722
|
Project Remote |
LeoPalace Resort Guam Schack von Rumohr Work Requested: by: Schack von Rumohr Virtubox initial set up, way finding directory programming, account creation, and page layouts. |
01/21/2025 08:00 am |
Rico Littawa | No Signature: |
|
W41721
|
Service Contract Onsite |
Fargo Pacific, Inc. Guy Binoya Work Requested: by: Guy Binoya Troubleshoot Bong's exchange email on mobile phone. |
02/11/2025 01:45 pm |
Kevin Hsueh | With Customer Signature |
|
W41719
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Server maintenance check. Upgrade Debtmaster. |
02/11/2025 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W41718
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: by: Rikka De Leon Setup accounts and workstations for Marilyn Killion (mkillion@ambyth.com) and Toby Sena (tsena@ambyth.com) |
02/10/2025 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W41717
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: by: Jay Garrido Reset KQuirante@ambyth.com email password and set emails to forward to jgarrido@ambyth.com |
02/07/2025 05:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W41716
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Michael Makio Work Requested: by: Michael Makio Remotely help Michael on WinZip issue |
02/07/2025 02:40 pm |
Chu Hsieh | No Signature: remote |
|
W41713
|
Onsite |
Guam Department of Education Rita Duenas Work Requested: by: Rita Duenas Cas reported no audio on the Planar iHub 136 |
02/07/2025 09:30 am |
Chu Hsieh | No Signature: project |
|
W41711
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: by: Lou Garcia Troubleshoot Lou's SonicWALL VPN Client |
02/07/2025 10:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41710
|
Onsite |
Guam Department of Education Rita Duenas Work Requested: by: Rita Duenas Troubleshoot Phantom touch on IR touch sensor and replace one LED module |
02/04/2025 01:00 pm |
Chu Hsieh | No Signature: project |
|
W41709
|
Service Contract Onsite |
JMC Equipment Rental Marie "Cookie" Taitano Work Requested: by: Marie "Cookie" Taitano Troubleshoot user issues related to new server project |
02/06/2025 02:00 pm |
Kevin Hsueh | No Signature: project |
|
W41708
|
Onsite |
LeoPalace Resort Guam Schack von Rumohr Work Requested: by: Schack von Rumohr Install two 55" wall-mounted digital signages with Yodeck app. |
02/06/2025 09:00 am |
Kevin Hsueh | No Signature: Customer signed on W41705 |
|
W41707
|
Onsite |
LeoPalace Resort Guam Schack von Rumohr Work Requested: by: Schack von Rumohr Install two 55" wall-mounted digital signages with Yodeck app. |
02/06/2025 09:00 am |
Chu Hsieh | No Signature: project |
|
W41706
|
Onsite |
LeoPalace Resort Guam Schack von Rumohr Work Requested: by: Schack von Rumohr Install 55" wall-mounted digital signage with wayfinding software. |
02/06/2025 09:00 am |
Chu Hsieh | No Signature: project |
|
W41705
|
Onsite |
LeoPalace Resort Guam Schack von Rumohr Work Requested: by: Schack von Rumohr Install 55" wall-mounted digital signage with wayfinding software. |
02/06/2025 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W41704
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: by: Lou Garcia Setup 3 new Macbook Pro |
02/05/2025 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W41702
|
Service Contract Onsite |
Fargo Pacific, Inc. Feli Dela Cruz Work Requested: by: Feli Dela Cruz Troubleshoot Feli Outlook Issues |
02/05/2025 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W41700
|
Onsite |
Guam Department of Education Rita Duenas Work Requested: by: Rita Duenas Troubleshoot Infant of Prauge Planar iHUB |
02/04/2025 01:00 pm |
Kevin Hsueh | No Signature: |
|
W41697
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: by: Lou Garcia Setup new workstation in Subic Office for Fatima Cabalar |
02/03/2025 03:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W41696
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: by: Lou Garcia Create new email accounts for Fatima Cabalar (FCabalar@ambyth.com) and Rikka De Leon (RDeLeon@ambyth.com). |
02/03/2025 02:00 pm |
Kevin Hsueh | No Signature: |
|
W41695
|
Service Contract Remote |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park Troubleshoot piee.eb.mil and fhb.com sites not accessible. |
02/03/2025 10:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41693
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot various workstation issues |
01/31/2025 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W41692
|
Onsite |
Guam Department of Education Rita Duenas Work Requested: by: Rita Duenas Installation of Planar iHUB 136 to eight sites |
01/06/2025 08:00 am |
Chu Hsieh | No Signature: project |
|
W41691
|
Service Contract Onsite |
Fargo Pacific, Inc. Guy Binoya Work Requested: by: Guy Binoya Install new network printer on workstations and laptops. |
01/30/2025 03:30 pm |
Kevin Hsueh | With Customer Signature |
|
W41690
|
Service Contract Onsite |
JMC Equipment Rental Corey Paulino Work Requested: by: Corey Paulino New Server Project |
01/29/2025 08:00 am |
Kevin Hsueh | No Signature: |
|
W41689
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Troubleshoot Mr. Webber exchange account on his iPhone |
01/30/2025 10:30 am |
Kevin Hsueh | No Signature: Unable to load webapp |
|
W41688
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Leiana Topasna Work Requested: by: Leiana Topasna Troubleshoot Leiana macbook share drive access |
01/30/2025 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W41687
|
Service Contract Remote |
JMC Equipment Rental Corey Paulino Work Requested: by: Corey Paulino New Server Project |
01/28/2025 08:00 pm |
Kevin Hsueh | No Signature: |
|
W41686
|
Service Contract Onsite |
JMC Equipment Rental Corey Paulino Work Requested: by: Corey Paulino JMC New Server Project |
01/28/2025 08:00 am |
Kevin Hsueh | No Signature: |
|
W41684
|
Onsite |
Guam Department of Education Rita Duenas Work Requested: by: Rita Duenas Install new touch IR circuit board on Planar iHUB at Father Duenas |
01/27/2025 08:30 am |
Kevin Hsueh | No Signature: |
|
W41681
|
Service Contract Onsite |
Fargo Pacific, Inc. Feli Dela Cruz Work Requested: by: Feli Dela Cruz Troubleshoot Feli's Laptop |
01/24/2025 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W41680
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Gta internet down. Enable ite bec |
01/24/2025 09:30 am |
Chu Hsieh | With Customer Signature |
|
W41678
Ref/PO#PO 20242050 |
Onsite |
Guam Department of Education Joel Ollet Work Requested: by: Joel Ollet Deliver and install nine Promethean ActivPanel V9 86" and motorized stands to SIFA Learning Academy Charter School. |
01/23/2025 09:00 am |
Chu Hsieh | No Signature: project |
|
W41677
Ref/PO#PO 20242050 |
Onsite |
Guam Department of Education Joel Ollet Work Requested: by: Joel Ollet Deliver and install nine Promethean ActivPanel V9 86" and motorized stands to SIFA Learning Academy Charter School. |
01/23/2025 09:00 am |
Kevin Hsueh | No Signature: |
|
W41676
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Setup YRBM Share Drive on Reina, Marilou, and Zenie workstations in Subic Office. |
01/22/2025 01:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W41673
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez emails sent from naver.com was not received by Jon |
01/17/2025 03:15 pm |
Chu Hsieh | No Signature: remote |
|
W41672
|
Service Contract Remote |
Guam Memorial Park Agnes Quitugua Work Requested: by: Agnes Quitugua Agnes request deletion of Angelina Villagomez account/email and create a new account/email funeraldirectors. |
01/17/2025 10:45 am |
Chu Hsieh | No Signature: remote |
|
W41671
|
Onsite |
Guam Department of Education Rita Duenas Work Requested: by: Rita Duenas Troubleshoot Planar iHUB 136 Touch issues at Father Duenas |
01/16/2025 12:00 pm |
Kevin Hsueh | No Signature: |
|
W41670
|
Onsite |
Guam Department of Education Rita Duenas Work Requested: by: Rita Duenas Installation of Planar iHUB 136 at Infant of Prague Catholic Nursery & Kindergarten |
01/16/2025 08:00 am |
Kevin Hsueh | No Signature: |
|
W41669
|
Onsite |
Guam Department of Education Rita Duenas Work Requested: by: Rita Duenas Installation of Planar IHUB 136 at Father Duenas |
01/15/2025 08:00 am |
Kevin Hsueh | No Signature: |
|
W41668
|
Service Contract Inhouse |
Isa Dental Linda Santos Work Requested: by: Linda Santos Need to transfer data to SSD from Dr. Caleb's machine. |
01/15/2025 09:16 am |
Kevin Hsueh | No Signature: |
|
W41667
|
Onsite |
Guam Department of Education Rita Duenas Work Requested: by: Rita Duenas Installation of Planar IHUB 136T Screen at St. Anthony Catholic School |
01/14/2025 08:00 am |
Kevin Hsueh | No Signature: Customer signed acknowledgement form |
|
W41666
|
Onsite |
Guam Department of Education Rita Duenas Work Requested: by: Rita Duenas Installation of Planar IHUB 136T Screen at Santa Barbara Catholic School |
01/13/2025 10:00 am |
Kevin Hsueh | No Signature: Customer signed acknowledgement form |
|
W41664
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: by: Lou Garcia Create email accounts for Ticia-Lynn McDermott and Nolan Cruz |
01/13/2025 10:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41662
|
Service Contract Onsite |
Island Medical Staff and Billing Carolyn Mafnas Work Requested: by: Carolyn Mafnas Troubleshoot Dr. Silan's Office access to EMR software |
01/13/2025 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W41660
|
Service Contract Remote |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Scanned Email sent from Kyorcera copier are not being received. |
01/10/2025 03:30 pm |
Chu Hsieh | No Signature: Remote |
|
W41659
|
Onsite |
Guam Department of Education Rita Duenas Work Requested: by: Rita Duenas Installation of Planar iHub 136T at Dominican Catholic School |
01/10/2025 08:00 am |
Kevin Hsueh | No Signature: Customer signed acknowledgement form |
|
W41658
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Kevin unable to access pacer.login.uscourts.gov website. |
01/09/2025 03:00 pm |
Chu Hsieh | No Signature: remote |
|
W41657
|
Onsite |
Guam Department of Education Rita Duenas Work Requested: by: Rita Duenas Installation of Planar iHub 136T at Academy of Our Lady |
01/09/2025 08:00 am |
Kevin Hsueh | No Signature: Customer signed acknowledgement form |
|
W41656
|
Onsite |
Guam Department of Education Rita Duenas Work Requested: by: Rita Duenas Installation of Planar iHub 136T at Bishop School |
01/08/2025 08:00 am |
Kevin Hsueh | No Signature: Customer signed acknowledgement form |
|
W41655
|
Onsite |
Guam Department of Education Rita Duenas Work Requested: by: Rita Duenas Installation of Planar iHub at St. Francis Catholic School |
01/06/2025 08:00 am |
Kevin Hsueh | No Signature: Customer signed acknowledgement form |
|
W41654
|
Service Contract Remote |
Guam Memorial Park Agnes Quitugua Work Requested: by: Agnes Quitugua Scan to email not working on 2 Kyocera printer |
01/08/2025 03:30 pm |
Chu Hsieh | No Signature: remote |
|
W41651
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: by: Lou Garcia Create new accounts for Annika Cruz |
01/07/2025 10:00 am |
Kevin Hsueh | No Signature: Remote Support: Lou Garcia |
|
W41650
|
Service Contract Onsite |
JMC Equipment Rental Francine Paulino Work Requested: by: Francine Paulino Troubleshoot server |
01/07/2025 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W41649
|
Service Contract Remote |
Guam Memorial Park Jor-El Williams Work Requested: by: Jor-El Williams Jor-El Reported no inbound emails being received |
01/03/2025 04:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W41647
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Troubleshoot Janet's Outlook Issues |
01/02/2025 04:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W41645
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Troubleshoot Mr. Webber's workstation |
12/30/2024 10:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41643
|
Onsite |
Guam Department of Education Gary Cruz Work Requested: by: Gary Cruz Check the nine Promethean AP9 86" panels at GDOE receiving warehouse. |
12/27/2024 09:24 am |
Kevin Hsueh | No Signature: |
|
W41641
|
Service Contract Remote |
Guam Memorial Park Agnes Quitugua Work Requested: by: Agnes Quitugua Create new email accounts |
12/23/2024 11:00 am |
Kevin Hsueh | No Signature: Remote Support: Agnes Quitugua |
|
W41640
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Update Ajera to version 10.10.01 |
12/20/2024 11:00 am |
Kevin Hsueh | No Signature: Remote Support: Chona Cabedo |
|
W41638
|
Onsite |
Guam Department of Education Gary Cruz Work Requested: by: Gary Cruz Install 17x power cord and SoundBar at St Pauls. |
12/17/2024 08:30 am |
Chu Hsieh | No Signature: project |
|
W41637
|
Onsite |
Guam Department of Education Gary Cruz Work Requested: by: Gary Cruz Deliver 4 mobile stand and install the existing 4 Promethean board to it. Deliver the assemble units to respective rooms |
12/16/2024 09:00 am |
Chu Hsieh | No Signature: Project |
|
W41633
|
Onsite |
Guam Department of Education Paula Villaluna Work Requested: by: Paula Villaluna Conduct Promethean AP9 End-User Training at Finegayan Elementary School. |
12/18/2024 03:00 pm |
Alahas Pereda | No Signature: |
|
W41631
|
Service Contract Remote |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Upgrade 3CX Phone System to Version 20 |
12/17/2024 03:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W41630
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park Troubleshoot Fargo Guest Wifi. Assist Arnel to install required software on his laptop. |
12/17/2024 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W41628
|
Inhouse |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Set up ThinkCentre |
12/17/2024 08:48 am |
Kevin Hsueh | With Customer Signature |
|
W41626
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: by: Christi Taijeron Relocate network equipment to network shelf at Logistics Office. |
12/16/2024 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W41624
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Vanessa Cruz Work Requested: by: Vanessa Cruz Install new SSD. Reprep with Windows 10 Pro. Transfer data from old HDD to new SSD |
12/12/2024 04:00 pm |
Kevin Hsueh | No Signature: Delivered while onsite on W41626 |
|
W41623
|
Service Contract Remote |
JMC Equipment Rental Corey Paulino Work Requested: by: Corey Paulino Troubleshoot Server. Emails not being received. |
12/12/2024 12:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W41621
|
Onsite |
Guam Department of Education Neil Rochelle Work Requested: by: Neil Rochelle break down promethean shipping boxes and dispose |
12/11/2024 09:00 am |
Chu Hsieh | No Signature: project |
|
W41620
|
Onsite |
Guam Department of Education Neil Rochelle Work Requested: by: Neil Rochelle Installation of 17x 75" Promethean Boards at St. Paul |
12/09/2024 01:00 pm |
Chu Hsieh | No Signature: project |
|
W41618
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Install new HDD on Server. new HDD provided by Lisa |
12/11/2024 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W41616
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Monica Oscariz Work Requested: by: Monica Oscariz Re-install CYMA and ensure workstation settings are in place. Workstation previously reprepped with Windows 11 Pro. |
12/10/2024 09:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41615
|
Service Contract Onsite |
Micronesian Divers Association Joleen West Work Requested: by: Joleen West MDABOATHOST crashed |
12/09/2024 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W41613
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot various issues |
12/09/2024 01:48 pm |
Kevin Hsueh | With Customer Signature |
|
W41612
|
Remote |
Office of Public Accountability Thomas Battung Work Requested: by: Thomas Battung Upgrade 3CX to Version 20 |
12/09/2024 09:30 am |
Kevin Hsueh | No Signature: 3CX Phone System Support |
|
W41611
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Troubleshoot network issues |
12/06/2024 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W41609
|
Service Contract Remote |
Fargo Pacific, Inc. Bong Guzman Work Requested: by: Bong Guzman Bong reported emails from mail.mil receiving delays. |
12/06/2024 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41606
|
Service Contract Remote |
JMC Equipment Rental Carmen Martinez Work Requested: by: Carmen Martinez JMC Servers powered off due to power outage |
12/05/2024 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41605
|
Service Contract Remote |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney 3CX Version 20 Upgrade |
12/05/2024 09:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41604
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Ambyth Saipan: Troubleshoot Joan's workstation Ambyth Logistics Guam: Troubleshoot Tanya's workstation. |
12/04/2024 02:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W41603
|
Service Contract Remote |
JMC Equipment Rental Francine Paulino Work Requested: by: Francine Paulino Troubleshoot Exchange Server |
12/04/2024 11:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41602
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: by: Maribeth Benavente Assist GDOE to tag 17 Promethean ActivPanels at St. Paul. |
12/04/2024 09:00 am |
Kevin Hsueh | No Signature: |
|
W41601
|
Onsite |
Department of Public Health & Social Services George Barnhart Work Requested: by: George Barnhart Conduct AP9 Premium End-User Training at Guam WIC Program office |
12/04/2024 10:00 am |
Alahas Pereda | No Signature: |
|
W41600
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: by: Lou Garcia Troubleshoot Various Issues |
12/03/2024 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W41598
|
Service Contract Remote |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Rekey and install SSL Certificate |
12/02/2024 09:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41596
|
Onsite |
Department of Public Health & Social Services George Barnhart Work Requested: by: Andriana Quitugua Deliver ActivPanel 9, motorized mobile stand and accessories to DHPSS-WIC. |
11/26/2024 09:00 am |
Chu Hsieh | No Signature: project |
|
W41595
|
Onsite |
Guam Department of Education Carmen T. Charfauros Work Requested: by: Carmen T. Charfauros QC, TAG, pickup and delivery of screen and motorized stand to be deliver to Finegayan Elementary school |
11/22/2024 09:00 am |
Chu Hsieh | No Signature: project |
|
W41594
|
Service Contract Remote |
Guam Memorial Park Agnes Quitugua Work Requested: by: Agnes Quitugua Agnes reported Sony Viao PC unable to open CCSI |
11/25/2024 10:15 am |
Chu Hsieh | No Signature: remote support |
|
W41592
|
Service Contract Remote |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Troubleshoot Shadowprotect backup |
11/22/2024 04:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W41588
|
Onsite |
LeoPalace Resort Guam Schack von Rumohr Work Requested: by: Schack von Rumohr Site Visit for Digital Signage Installation |
11/21/2024 02:00 pm |
Kevin Hsueh | No Signature: Project |
|
W41587
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Lindy having Word crashing when trying to search for files |
11/21/2024 10:00 am |
Chu Hsieh | No Signature: remote support |
|
W41585
Ref/PO#PO 20242034 |
Onsite |
Guam Department of Education Evotia Perez Work Requested: by: Evotia Perez Pick-up two mobile stands from GDOE warehouse and deliver to PC Lujan Elementary School. Relocate two Wall-Mounted ActivPanels to the two mobile stands. |
11/21/2024 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W41584
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Service at Mr. Webber's Residence: Troubleshoot Internet Issues |
11/20/2024 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W41583
|
Service Contract Remote |
Fargo Pacific, Inc. Lea Quiroz Work Requested: by: Lea Quiroz Setup Lea Quiroz (Lea@fargogu.com) on her new mobile phone. |
11/19/2024 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W41582
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Ambyth Saipan Remote Support: Work with Pete from CYMA to check ASM-21 batch issues |
11/19/2024 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41581
|
Onsite |
Guam Department of Education Gary Cruz Work Requested: by: Gary Cruz QC two Promethean Mobile Stands, one ActivPanel V9 75" , and one Motorized Stand. |
11/19/2024 10:00 am |
Kevin Hsueh | No Signature: |
|
W41580
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Leiana Topasna Work Requested: by: Leiana Topasna Troubleshoot Leiana's Macbook printing issues |
11/18/2024 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W41578
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Re-key and install new SSL Certificate |
11/15/2024 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W41576
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Troubleshoot Olivia Ramos MS Office 365 (Subic Office) |
11/14/2024 10:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41575
|
Remote |
Robert J. Yang D.M.D., P.C. Tae Keun Lee Work Requested: by: Tae Keun Lee Troubleshoot Arcserve Shadowprotect known failure issue |
11/13/2024 03:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W41574
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Reset Nida's user profile password. Perform maintenance on Arcserve Shadowprotect. |
11/13/2024 03:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W41573
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Per Gail, check backup and restore file that was deleted/no longer present on BIDS share drive |
11/13/2024 03:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W41570
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez ShadowProtect reported backup failure |
11/13/2024 02:00 pm |
Chu Hsieh | No Signature: remote support |
|
W41569
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: by: Christi Taijeron Christi: Meet with SecureSafe on their alarm panel network connection. Gail: Export ASM-21 CYMA File and upload to CYMA Support for troubleshooting. |
11/12/2024 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W41566
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot NVR |
11/11/2024 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W41565
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: by: Jay Garrido Setup workstation for Daniel Torre |
11/11/2024 09:07 am |
Kevin Hsueh | With Customer Signature |
|
W41564
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Backup CDivis@ambyth.com mailbox. Terminate CDivis@ambyth.com after backup of mailbox |
11/08/2024 03:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W41563
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Troubleshoot Rodney's QuickBooks |
11/08/2024 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W41562
|
Service Contract Remote |
JMC Equipment Rental Corey Paulino Work Requested: by: Corey Paulino Server Project |
11/06/2024 01:30 pm |
Kevin Hsueh | No Signature: Project |
|
W41561
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: by: Jay Garrido Create new email and MS Office 365 account for Daniel Torre |
11/07/2024 11:00 am |
Kevin Hsueh | No Signature: Hosted Exchange Support |
|
W41560
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Troubleshoot various issues |
11/07/2024 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W41559
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Old Server beeping |
11/06/2024 09:30 am |
Chu Hsieh | With Customer Signature |
|
W41558
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Fanny Paguio Work Requested: by: Fanny Paguio Accounting Department: Setup Sherri on Liz’s Desk. |
11/06/2024 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W41556
|
Service Contract Remote |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Per Lisa Brooks: Add yahoo.com and ymail.com to SonicWALL Hosted Email Security allowed list. |
11/04/2024 03:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W41555
|
Service Contract Remote |
Thompson, Thompson & Alcantara, P.C. Mitch Thompson Work Requested: by: Mitch Thompson Remote Support: Work with Mitch to complete Zurich Insurance Group Questionnaire |
11/04/2024 09:30 am |
Kevin Hsueh | No Signature: Remote Support: Mitch Thompson |
|
W41554
|
Onsite |
No Ka Oi Elisa Loyola Work Requested: by: Elisa Loyola setup automatic backup of Lisa's PC to external HDD |
11/01/2024 10:00 am |
Chu Hsieh | No Signature: Project |
|
W41549
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Setup Lenovo Workstation for Nida |
10/31/2024 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W41548
|
Onsite |
No Ka Oi Elisa Loyola Work Requested: by: Elisa Loyola Setup new pc for Lisa |
10/30/2024 10:00 am |
Chu Hsieh | No Signature: Project |
|
W41544
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams Rekey ssl certificate |
10/29/2024 04:30 pm |
Chu Hsieh | No Signature: Remote |
|
W41542
|
Onsite |
Finance Integrated Solutions John Santos Work Requested: by: John Santos Hosted 3CX Service: Troubleshoot John's 3CX App registration issue. |
10/29/2024 10:30 am |
Kevin Hsueh | No Signature: Unable to load DSI WebApp while at customer's site |
|
W41541
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Gta internet issues |
10/28/2024 04:00 pm |
Chu Hsieh | With Customer Signature |
|
W41539
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: by: Lou Garcia Create new email and MS 365 Account for Deearah Torre |
10/25/2024 03:30 pm |
Kevin Hsueh | No Signature: Remote Support: Hosted Exchange |
|
W41538
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Troubleshoot QuickBooks |
10/25/2024 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W41537
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Reset Rick Meno (RMeno) user profile password |
10/25/2024 09:30 am |
Kevin Hsueh | No Signature: Remote Support: Chona Cabedo |
|
W41535
|
Onsite |
M.U. Lujan Elementary School Michael Meno Work Requested: by: Michael Meno Install new Promethean Main Board |
10/24/2024 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W41532
|
Service Contract Remote |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park Jay unable to setup his MS Exchange account on his new mobile phone. |
10/22/2024 02:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W41530
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Troubleshoot Joephet's 3CX Extension/IP Phone |
10/21/2024 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W41529
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: by: Lou Garcia Setup new Macbook for Tony |
10/21/2024 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W41528
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Setup ITE BEC to sonicwall |
10/17/2024 02:00 pm |
Chu Hsieh | With Customer Signature |
|
W41527
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez No internet service. GTA blade server down |
10/17/2024 10:45 am |
Chu Hsieh | With Customer Signature |
|
W41525
|
Service Contract Onsite |
JMC Equipment Rental Corey Paulino Work Requested: by: Corey Paulino Troubleshoot Corey Laptop network issues |
10/17/2024 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W41524
|
Service Contract Remote |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Rekey SSL certificate for Exchange Server. |
10/16/2024 02:15 pm |
Chu Hsieh | No Signature: remote support |
|
W41523
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: by: Lou Garcia Setup new Macbook for Leiana |
10/16/2024 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W41522
|
Service Contract Inhouse |
Micronesian Divers Association Wes Seleen Work Requested: by: Wes Seleen Set-Up NUCBOX |
10/15/2024 03:39 pm |
Kevin Hsueh | With Customer Signature |
|
W41520
|
Onsite |
Bayview Church Jeffrey Pinaula Work Requested: by: Jeffrey Pinaula Deliver 43" Floor Standing Kiosk |
10/15/2024 01:20 pm |
Chu Hsieh | No Signature: project |
|
W41517
|
Onsite |
Bayview Church Jeffrey Pinaula Work Requested: by: Jeffrey Pinaula Deliver 43" Floor Standing Kiosk |
10/15/2024 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W41516
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos troubleshoot workstation |
10/15/2024 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W41515
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Update Debtmaster to version 11.46 on Server and Workstations. |
10/15/2024 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W41512
|
Service Contract Inhouse |
JMC Equipment Rental Corey Paulino Work Requested: by: Corey Paulino Reprep Corey's old laptop (Lenovo T580) |
10/10/2024 03:30 pm |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: Laptop will be delivered back to site. |
|
W41511
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: by: Jay Garrido Setup VPN Access on Jay Garrido laptop |
10/10/2024 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W41508
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Setup Josh Dandan Macbook with SonicWALL VPN Client. Setup Monica laptop for remote access. |
10/08/2024 09:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41507
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Sureta San Nicolas Work Requested: by: Sureta San Nicolas Troubleshoot Suretas extension 102 |
10/07/2024 03:00 am |
Kevin Hsueh | With Customer Signature |
|
W41505
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez update website to remove Seth and Andrea |
10/07/2024 10:30 am |
Chu Hsieh | No Signature: remote |
|
W41504
|
Service Contract Remote |
Guam Memorial Park Timothy Leon Guerrero Work Requested: by: Timothy Leon Guerrero Reset Tim Leon Guerrero user profile password. |
10/07/2024 01:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W41503
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: by: Lou Garcia Create new email and MS Office 365 subscription for Haisha Rodriguez |
10/04/2024 11:00 am |
Kevin Hsueh | No Signature: Hosted Exchange Service |
|
W41502
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: by: Lou Garcia Setup user account and workstation for Haisha Rodriguez |
10/04/2024 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W41501
|
Service Contract Remote |
JMC Equipment Rental Francine Paulino Work Requested: by: Francine Paulino Troubleshoot email server mail flow |
10/04/2024 10:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41499
|
Onsite |
Guam National Tennis Federation Ryan Horn Work Requested: by: Ryan Horn Deliver and setup Digital Signage Media Player |
10/07/2024 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W41498
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Setup BIDS share drive access for Josh Dandan in Saipan |
10/02/2024 02:00 pm |
Kevin Hsueh | No Signature: Remote Support: Josh Dandan |
|
W41497
|
Service Contract Remote |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park Install required QuickBooks update on JonhRey laptop |
10/02/2024 08:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41496
|
Service Contract Remote |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Show Colin how to export VM to OVF file |
10/01/2024 03:30 pm |
Chu Hsieh | No Signature: remote |
|
W41495
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Troubleshoot copier room telephone jack |
10/01/2024 03:00 pm |
Kevin Hsueh | With Customer Signature |
|
W41493
|
Service Contract Inhouse |
Micronesian Divers Association Joleen West Work Requested: by: Joleen West Reprep GMKtec NucBox M3. System has several BSOD errors. System need to be stable as it will host the MDA Boat Software |
09/30/2024 03:00 pm |
Kevin Hsueh | With Customer Signature |
|
W41491
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Deliver and setup Lenovo Workstation |
10/04/2024 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W41490
|
Service Contract Remote |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Check access to https://abaretirement.com/plan-admin-resources/form-5500-filing-information/. Vanessa reported blocked message. |
09/30/2024 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41489
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo No email and internet access |
09/30/2024 07:45 am |
Chu Hsieh | No Signature: Remote support |
|
W41488
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Eric James Work Requested: by: Eric James Troubleshoot Eric James' exchange account on his mobile phone |
09/30/2024 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W41487
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Michael Makio Work Requested: by: Michael Makio Michael unable to open Outlook |
09/27/2024 03:00 pm |
Chu Hsieh | No Signature: remote |
|
W41484
Ref/PO#PR240813 |
Onsite |
University of Guam Gabriella Renee Topasna Work Requested: by: Gabriella Renee Topasna Conduct Promethean V9 Premium End-User Training at UOG. |
10/25/2024 10:00 am |
Alahas Pereda | No Signature: |
|
W41483
|
Service Contract Onsite |
Fargo Pacific, Inc. Guy Binoya Work Requested: by: Guy Binoya install QuickBooks 2023 on new laptop |
09/26/2024 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W41482
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Work with GTA to get VDSL back up on SonicWall |
09/25/2024 01:50 pm |
Chu Hsieh | No Signature: remote |
|
W41481
|
Service Contract Remote |
Roberts, Fowler & Visosky Jon Visosky Work Requested: by: Jon Visosky Windows File Explorer keeps crashing on Joh's PC |
09/24/2024 04:00 pm |
Chu Hsieh | No Signature: remote support |
|
W41479
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Troubleshoot Various Issues. |
09/25/2024 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W41477
Ref/PO#PO 20241167 |
Onsite |
Guam Department of Education Robert Kelley Work Requested: by: Robert Kelley Conduct Promethean LX End-User Training at St. John's School. |
09/25/2024 03:45 pm |
Alahas Pereda | No Signature: |
|
W41475
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot Lori's workstation |
09/24/2024 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W41474
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gregory David Work Requested: by: Gregory David Assist Mr. David with VPN and share drive access |
09/23/2024 08:30 am |
Kevin Hsueh | No Signature: Remote Support: Mr. David |
|
W41473
Ref/PO#PO 20241167 |
Onsite |
Guam Department of Education Robert Kelley Work Requested: by: Robert Kelley Conduct Promethean V9 End-User Training. |
09/23/2024 03:45 pm |
Alahas Pereda | No Signature: |
|
W41472
|
Service Contract Remote |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Troubleshoot VM WIN2K12_WEBSRV. Per Colin, unable to boot VM |
09/23/2024 11:00 am |
Kevin Hsueh | No Signature: Remote Support: Colin |
|
W41471
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Upgrade Debtmaster on server and workstations |
09/23/2024 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W41470
|
Onsite |
University of Guam Gabriella Renee Topasna Work Requested: by: Gabriella Renee Topasna Deliver and install 2 Promethean ActiV Panel 9 |
09/20/2024 08:30 am |
Chu Hsieh | No Signature: project |
|
W41469
Ref/PO#240813 |
Onsite |
University of Guam Gabriella Renee Topasna Work Requested: by: Gabriella Renee Topasna Deliver and install 2 Promethean Active Panel 9 Premium. |
09/20/2024 08:00 am |
Kevin Hsueh | No Signature: Customer signed invoice and acknowledgment form |
|
W41468
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Deliver and setup Mr. Webber's new Lenovo X1 Carbon. Transfer data from workstation to Lenovo X1 Carbon. |
09/19/2024 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W41466
|
Service Contract Onsite |
Island Cancer Center Colin O'Connell Work Requested: by: Colin O'Connell Troubleshoot ICC Exam Room 2 network connection |
09/19/2024 10:30 am |
Kevin Hsueh | With Customer Signature |
|
W41465
|
Service Contract Onsite |
JMC Equipment Rental Corey Paulino Work Requested: by: Corey Paulino Troubleshoot Rodney's QuickBooks issue. Troubleshoot Roland's email issues. Check various other issues. |
09/18/2024 03:30 pm |
Kevin Hsueh | With Customer Signature |
|
W41463
|
Onsite |
Guam Department of Education Neil Rochelle Work Requested: by: Neil Rochelle Clean up Promethean Cardboard and Packaging Material. |
09/16/2024 08:30 am |
Kevin Hsueh | No Signature: |
|
W41462
|
Service Contract Remote |
Micronesian Divers Association Wes Seleen Work Requested: by: Wes Seleen Troubleshoot Steph@mdaguam.com. Unable to receive emails |
09/17/2024 09:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41460
|
Onsite |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: by: Jiao Jiao Zhu Setup new external HDD for Server Daily Backup |
09/16/2024 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W41459
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Setup GTA BEC Modem |
09/13/2024 02:25 pm |
Kevin Hsueh | With Customer Signature |
|
W41458
|
Onsite |
Guam Department of Education Neil Rochelle Work Requested: by: Neil Rochelle Pickup 20x 75" Promethean boards and deliver to St John School |
09/09/2024 09:00 am |
Chu Hsieh | No Signature: project |
|
W41457
|
Service Contract Remote |
JMC Equipment Rental Corey Paulino Work Requested: by: Corey Paulino Troubleshoot Exchange Server. Corey reported unable to send/receive emails |
09/12/2024 10:00 am |
Kevin Hsueh | No Signature: Remote Support: Corey Paulino |
|
W41456
|
Onsite |
Guam Department of Education Neil Rochelle Work Requested: by: Neil Rochelle Install 6 Promethean Panels (Wall Mounts) |
09/12/2024 08:30 am |
Kevin Hsueh | No Signature: |
|
W41454
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Meeting with Ambyth, FBI, and Federal Partners regarding cyber security |
09/11/2024 10:30 am |
Kevin Hsueh | No Signature: |
|
W41453
|
Onsite |
Guam Department of Education Neil Rochelle Work Requested: by: Neil Rochelle QC of 20 Promethean Panels at GDOE. Delivery of 20 Promethean Panels, 10 Mobile stands to St. John's |
09/09/2024 08:30 am |
Kevin Hsueh | No Signature: |
|
W41450
|
Service Contract Inhouse |
Isa Dental Linda Santos Work Requested: by: Linda Santos Reprep Elsie's Dell Workstation |
09/06/2024 10:30 am |
Kevin Hsueh | With Customer Signature |
|
W41449
|
Service Contract Remote |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Install and activate Sonicwall Hosted Email Security Licenses |
09/05/2024 10:00 am |
Chu Hsieh | No Signature: remote |
|
W41448
Ref/PO#PO 20241150 |
Onsite |
Guam Department of Education Evotia Perez Work Requested: by: Evotia Perez Conduct AP9 End-User Training at Marcial A. Sablan Elementary School. |
09/05/2024 02:00 pm |
Alahas Pereda | No Signature: |
|
W41446
|
Service Contract Inhouse |
JMC Equipment Rental Cookie Work Requested: by: Cookie Reprep Jermae Dy workstation |
09/04/2024 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W41445
|
Onsite |
Guam Hotel & Restaurant Association Mary Rhodes Work Requested: by: Mary Rhodes Software Training - Digital Signage |
09/04/2024 10:00 am |
Pam Castilla | With Customer Signature |
|
W41444
|
Onsite |
Guam Department of Education Evotia Perez Work Requested: by: Evotia Perez Conduct AP9 End-User Training at CHamoru Studies Division Office at GDOE Central Building Office. |
09/04/2024 11:00 am |
Alahas Pereda | No Signature: |
|
W41443
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: by: Lou Garcia Convert Marlon's network line from data to voice use |
09/03/2024 04:00 pm |
Kevin Hsueh | With Customer Signature |
|
W41442
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Troubleshoot IP Phone |
09/03/2024 10:30 am |
Kevin Hsueh | With Customer Signature |
|
W41440
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Troubleshoot Access Point |
09/03/2024 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W41439
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Troubleshoot network |
09/03/2024 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W41438
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Export and upload historical emails for Lori and Elsie |
08/30/2024 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W41436
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams Setup new user on Maria's desk |
08/22/2024 03:30 pm |
Chu Hsieh | With Customer Signature |
|
W41434
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams Create new user and setup PC |
08/29/2024 10:00 am |
Chu Hsieh | No Signature: remote support |
|
W41433
|
Onsite |
Robert J. Yang D.M.D., P.C. Tae Keun Lee Work Requested: by: Tae Keun Lee Work with Dentrix Support to setup Dentrix Software. |
08/29/2024 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W41431
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Leiana Topasna Work Requested: by: Leiana Topasna Troubleshoot Leiana's access to Sales share drive |
08/28/2024 10:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41428
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Andrew Miller Work Requested: by: Andrew Miller Troubleshoot Mr. Miller's VPN and Share Drive Access |
08/27/2024 02:30 pm |
Kevin Hsueh | No Signature: Remote Support: Andrew Miller |
|
W41427
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez David needs to find old emails |
08/27/2024 11:30 am |
Chu Hsieh | With Customer Signature |
|
W41425
|
Onsite |
Guam Department of Education Gary Cruz Work Requested: by: Gary Cruz Pick up Promethean Panel 75" and Mobile Stand from GDOE Warehouse. Deliver and install at Marcial Sablan School. |
08/27/2024 08:30 am |
Kevin Hsueh | No Signature: GDOE Signed Invoice and Acknowledgement Form |
|
W41424
|
Onsite |
No Ka Oi Elisa Loyola Work Requested: by: Elisa Loyola No Ka Oi Project |
08/20/2024 02:00 pm |
Chu Hsieh | No Signature: project |
|
W41423
Ref/PO#20241150-00 |
Onsite |
Guam Department of Education Gary Cruz Work Requested: by: Gary Cruz QC 2 Promethean Panels. 1 Promethean Panel will install at GDOE Central Office (8/26) and 1 Promethean Panel will install at Marcial Sablan (8/27). |
08/26/2024 02:00 pm |
Kevin Hsueh | No Signature: GDOE signed DSI acknowledgement form |
|
W41421
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Troubleshoot Fanny workstation. Unable to boot. |
08/26/2024 09:44 am |
Kevin Hsueh | With Customer Signature |
|
W41418
|
Remote |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: by: Jay Garrido Terminate Peter Pocaigue Email account. Per Jay, no backup needed |
08/23/2024 10:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41415
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Upgrade Debtmaster to 11.44 |
08/22/2024 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W41414
|
Remote |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: by: Christi Taijeron Backup Elizabeth Andon (EAndon@ambyth.com) mailbox and terminate account after mailbox backup is completed. |
09/04/2024 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41413
|
Remote |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: by: Christi Taijeron Terminate: Katelyn Ramirez (kramirez@ambyth.com), D'Shay Mendiola (dmendiola@ambyth.com), Jaelanie Dela Cruz (jdelacruz@ambyth.com) |
08/21/2024 02:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W41412
|
Remote |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: by: Lou Garcia Create email account for Frank Aldea |
08/20/2024 02:00 pm |
Kevin Hsueh | No Signature: Hosted Email Creation |
|
W41408
|
Service Contract Onsite |
JMC Equipment Rental Marie "Cookie" Taitano Work Requested: by: Marie "Cookie" Taitano Troubleshoot various issues |
08/15/2024 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W41407
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams reset password for Agnes |
08/15/2024 01:30 pm |
Chu Hsieh | No Signature: remote |
|
W41405
|
Service Contract Onsite |
Micronesian Divers Association Raquel Brion Work Requested: by: Raquel Brion Install QuickBooks V24 Update |
08/14/2024 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W41401
|
Remote |
Calvo's Select Care Edward G. Calvo Work Requested: by: Edward G. Calvo Generate 3CX Phone System Trial License. Install and setup 3CX Phone System (Demo) on Calvo's Select Care test VM Server. |
08/13/2024 10:00 am |
Kevin Hsueh | No Signature: Presale Task |
|
W41400
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Set Tim's Outlook to use Cache Mode |
08/12/2024 04:45 pm |
Chu Hsieh | No Signature: remote support |
|
W41399
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Troubleshoot various issues |
08/12/2024 10:30 am |
Kevin Hsueh | With Customer Signature |
|
W41397
|
Service Contract Remote |
JMC Equipment Rental Cookie Work Requested: by: Cookie Setup Adobe Acrobat on Rose's workstation |
08/09/2024 11:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41396
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Setup VPN and Ajera access for Tish |
08/09/2024 02:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W41393
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez KCruz Outlook reported corruption |
08/08/2024 09:30 am |
Chu Hsieh | No Signature: remote support |
|
W41392
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Troubleshoot Tim's printers |
08/08/2024 09:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41389
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo reset MRuth's password |
08/06/2024 02:30 pm |
Chu Hsieh | No Signature: remote |
|
W41387
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Setup Front Desk and Dr. Caleb's workstation. Troubleshoot CCTV. Register new employee on biometric timeclock. |
08/06/2024 09:30 am |
Kevin Hsueh | No Signature: Unable to load WebApp at customer's site. |
|
W41386
|
Service Contract Onsite |
JMC Equipment Rental Corey Paulino Work Requested: by: Corey Paulino Setup computer for Carmen. |
08/05/2024 02:19 pm |
Kevin Hsueh | With Customer Signature |
|
W41385
|
Onsite |
Guam Department of Education Gary Cruz Work Requested: by: Gary Cruz Inspect Qty 10 Promethean Mobile Stands at GDOE warehouse. |
08/05/2024 02:00 pm |
Kevin Hsueh | No Signature: Acknowledgement form signed by GDOE (Gary Cruz) |
|
W41382
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: by: Jay Garrido Create email account for Colton San Nicolas (CSannicolas@ambyth.com) |
08/02/2024 10:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41381
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Meeting/Troubleshooting IT&E Internet with IT&E Team at Mr. Webber's Residence. |
08/01/2024 03:30 pm |
Kevin Hsueh | No Signature: Unable to load WebApp while onsite |
|
W41380
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: by: Jay Garrido Per Jay Garrido: Terminate Joseph Kaylor Sarmiento (JSarmiento@ambyth.com) |
07/31/2024 08:00 am |
Kevin Hsueh | No Signature: |
|
W41378
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot various issues. |
07/31/2024 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W41377
|
Remote |
Micronesia Benefits Administrators Ed Arriola Work Requested: by: Ed Arriola Setup Mary's (mary@micronesia-benefits.com) email on her laptop. |
07/31/2024 11:00 am |
Kevin Hsueh | No Signature: |
|
W41373
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Troubleshoot Dave's montitor issue |
07/29/2024 03:27 pm |
Kevin Hsueh | With Customer Signature |
|
W41372
|
Service Contract Remote |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park Troubleshoot Email Issues |
07/26/2024 11:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41371
|
Service Contract Remote |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Per Mr. Webber's request: Create new email account Dan@mdaguam.com |
07/26/2024 12:00 pm |
Kevin Hsueh | No Signature: Remote Support: Mr. Webber |
|
W41368
Ref/PO#PO0000108 |
Onsite |
Guam Behavioral Health and Wellness Center Chelbie Certeza Work Requested: by: Chelbie Certeza Conduct Promethean AP9 Premium End-User Training. |
07/24/2024 03:00 pm |
Alahas Pereda | No Signature: |
|
W41364
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Chloe's pc running slow and stuck in importing her old email to Hosted Exchange |
07/23/2024 02:00 pm |
Chu Hsieh | No Signature: remote |
|
W41362
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Troubleshoot Network Issues at Mr. Webber's Residence. |
07/19/2024 03:00 pm |
Kevin Hsueh | With Customer Signature |
|
W41361
|
Onsite |
Pacific Islands Club Guam Leann Abonales Work Requested: by: Leann Abonales Install 55" digital signage display |
07/18/2024 02:00 pm |
Chu Hsieh | No Signature: Project |
|
W41360
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Check Server Warnings |
07/26/2024 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W41359
|
Onsite |
Pacific Islands Club Guam Leann Abonales Work Requested: by: Leann Abonales Yodeck Setup. |
07/18/2024 03:00 pm |
Pam Castilla | No Signature: Had Leann sign invoice . |
|
W41358
|
Onsite |
Pacific Islands Club Guam Leann Abonales Work Requested: by: Leann Abonales Deliver and install Digital Signage |
07/18/2024 02:00 pm |
Kevin Hsueh | No Signature: Customer signed invoice |
|
W41356
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Install new UPS batteries on APC UPS (Batteries provided by Lisa). Update Server RAID controller Firmware. |
07/17/2024 03:00 pm |
Kevin Hsueh | With Customer Signature |
|
W41354
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams Complete PCI Compliance |
07/17/2024 11:00 am |
Chu Hsieh | No Signature: remote |
|
W41353
|
Service Contract Onsite |
JMC Equipment Rental Corey Paulino Work Requested: by: Corey Paulino Troubleshoot various issues |
07/16/2024 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W41352
|
Remote |
Robert J. Yang D.M.D., P.C. Tae Keun Lee Work Requested: by: Tae Keun Lee Troubleshoot DHCP Server. Some workstations unable to obtain IP Address |
07/15/2024 01:00 pm |
Kevin Hsueh | No Signature: Project |
|
W41350
|
Service Contract Remote |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Rekey and install new SSL Certificate |
07/15/2024 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41349
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez turn off cache mode in Outlook for Tim, Lindy, KCruz, Monica |
07/12/2024 04:00 pm |
Chu Hsieh | No Signature: remote |
|
W41347
|
Onsite |
Robert J. Yang D.M.D., P.C. Tae Keun Lee Work Requested: by: Tae Keun Lee continue with the migration of existing PC to new domain network |
07/11/2024 02:00 pm |
Chu Hsieh | No Signature: project |
|
W41344
|
Onsite |
Pacific Islands Club Guam Leann Abonales Work Requested: by: Leann Abonales End-User Training of Yodeck |
07/12/2024 03:30 pm |
Pam Castilla | No Signature: No signature |
|
W41341
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: by: Lou Garcia Broken keyboard. |
07/11/2024 01:59 pm |
Kevin Hsueh | With Customer Signature |
|
W41340
|
Onsite |
Robert J. Yang D.M.D., P.C. Tae Keun Lee Work Requested: by: Tae Keun Lee Server Project |
07/11/2024 02:00 pm |
Kevin Hsueh | No Signature: |
|
W41339
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Troubleshoot Kelly and Susan network connection |
07/11/2024 01:00 pm |
Kevin Hsueh | With Customer Signature |
|
W41338
|
Onsite |
Robert J. Yang D.M.D., P.C. Tae Keun Lee Work Requested: by: Tae Keun Lee New Server Project |
07/10/2024 01:30 pm |
Kevin Hsueh | No Signature: Project |
|
W41337
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Work with Pete (CYMA) to troubleshoot AMB2 company file |
07/11/2024 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41335
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Tim Robert's workstation File Explorer crashing |
07/10/2024 11:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41334
|
Inhouse |
Micronesia Benefits Administrators Ed Arriola Work Requested: by: Ed Arriola Troubleshoot MS Office 365 issues and Hosted Exchange Issues |
07/10/2024 08:30 am |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: Project |
|
W41333
|
Onsite |
Robert J. Yang D.M.D., P.C. Tae Keun Lee Work Requested: by: Tae Keun Lee continue with server migration |
07/10/2024 10:00 am |
Chu Hsieh | No Signature: project |
|
W41332
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Lindy's Outlook is corrupted |
07/10/2024 09:30 am |
Chu Hsieh | No Signature: remote |
|
W41331
|
Onsite |
Robert J. Yang D.M.D., P.C. Tae Keun Lee Work Requested: by: Tae Keun Lee Server migration |
07/09/2024 09:00 am |
Chu Hsieh | No Signature: project |
|
W41330
|
Onsite |
Robert J. Yang D.M.D., P.C. Tae Keun Lee Work Requested: by: Tae Keun Lee Installation and migration of new servers |
07/08/2024 09:30 am |
Chu Hsieh | No Signature: project |
|
W41329
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Kcruz n Maquino outlook corrupted |
07/09/2024 11:00 am |
Chu Hsieh | With Customer Signature |
|
W41327
|
Onsite |
Robert J. Yang D.M.D., P.C. Tae Keun Lee Work Requested: by: Tae Keun Lee New Server Project |
07/09/2024 09:00 am |
Kevin Hsueh | No Signature: Project |
|
W41325
|
Service Contract Remote |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Unable to access multi user mode in quickbooks |
07/08/2024 04:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W41320
|
Onsite |
Robert J. Yang D.M.D., P.C. Tae Keun Lee Work Requested: by: Tae Keun Lee New Server Project |
07/08/2024 09:00 am |
Kevin Hsueh | No Signature: Project |
|
W41319
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Michael Makio Work Requested: by: Michael Makio Troubleshoot MMakio outlook notes. |
07/05/2024 10:00 am |
Kevin Hsueh | No Signature: WebApp not loading while at customer's site |
|
W41318
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Eric James Work Requested: by: Eric James Troubleshoot Warehouse Office Xerox Printing and Scanning issues |
07/03/2024 03:00 pm |
Kevin Hsueh | With Customer Signature |
|
W41317
|
Onsite |
Guam Behavioral Health and Wellness Center Kelsie Mafnas Work Requested: by: Kelsie Mafnas Deliver and install Promethean ActivPanel 65" Mobile Stand at DYA |
07/02/2024 01:30 pm |
Chu Hsieh | No Signature: project |
|
W41316
|
Onsite |
Guam Behavioral Health and Wellness Center Kelsie Mafnas Work Requested: by: Kelsie Mafnas Deliver and install Promethean ActivPanel 65" Mobile Stand at DYA |
07/02/2024 01:30 pm |
Kevin Hsueh | No Signature: Customer signed DSI Acknowledgement Form and Invoice |
|
W41313
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Install QuickBooks 2024. Setup HP Printer for Mark. |
07/01/2024 03:00 pm |
Kevin Hsueh | With Customer Signature |
|
W41312
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Eric James Work Requested: by: Eric James Setup modems and network equipment on back wall of Warehouse Office |
07/01/2024 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W41311
|
Remote |
Micronesia Benefits Administrators Ed Arriola Work Requested: by: Ed Arriola New Hosted Exchange Setup: Update DNS and MX Records to point to new Hosted Exchange |
06/28/2024 05:00 pm |
Kevin Hsueh | No Signature: Project |
|
W41307
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park Troubleshoot WiFi |
06/27/2024 08:57 am |
Kevin Hsueh | With Customer Signature |
|
W41305
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Outlook not downloading |
06/26/2024 01:15 pm |
Chu Hsieh | With Customer Signature |
|
W41303
|
Service Contract Remote |
Isa Dental Linda Santos Work Requested: by: Linda Santos Reset user profile passwords |
06/24/2024 10:30 am |
Kevin Hsueh | No Signature: Remote Support: Linda Santos |
|
W41302
|
Service Contract Remote |
Micronesian Divers Association Joleen West Work Requested: by: Joleen West Troubleshoot email issues |
06/24/2024 10:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41300
|
Onsite |
Ina Wellness Collective Livia Marati Work Requested: by: Livia Marati Pickup Loaner Digital Signage from Nikko Hotel. |
06/22/2024 05:30 pm |
Kevin Hsueh | No Signature: |
|
W41299
|
Onsite |
Ina Wellness Collective Livia Marati Work Requested: by: Livia Marati Deliver Loaner Digital Signage to Nikko Hotel. |
06/21/2024 02:00 pm |
Kevin Hsueh | No Signature: |
|
W41296
|
Onsite |
Guam Solid Waste Authority Camaryn Aguon Work Requested: by: Camaryn Aguon Training for the Time and Attendance Software |
06/24/2024 02:00 pm |
Pam Castilla | With Customer Signature |
|
W41295
|
Remote |
Robert J. Yang D.M.D., P.C. Tae Keun Lee Work Requested: by: Tae Keun Lee Setup and configure ARCServe Image Manager. Configure external HDD for backup replication. |
06/20/2024 10:00 am |
Kevin Hsueh | No Signature: Project |
|
W41292
|
Onsite |
Guam Solid Waste Authority Camaryn Aguon Work Requested: by: Camaryn Aguon Deliver and physically install Biometric Timeclock. |
06/20/2024 09:30 am |
Kevin Hsueh | No Signature: Camaryn Aguon signed DSI invoice |
|
W41290
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot various issues |
06/19/2024 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W41288
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams Various issues |
06/18/2024 01:30 pm |
Chu Hsieh | With Customer Signature |
|
W41285
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot NVR. Register new employee on time clock |
06/18/2024 10:30 am |
Kevin Hsueh | With Customer Signature |
|
W41282
|
Service Contract Inhouse |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Troubleshoot Acer Laptop |
06/17/2024 10:38 am |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: Laptop will be delivered to TRMA |
|
W41281
|
Service Contract Onsite |
Micronesian Divers Association Wes Seleen Work Requested: by: Wes Seleen Troubleshoot Wes' Workstation |
06/17/2024 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W41280
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: by: Jay Garrido Create new email account for Jobe Guzman |
06/17/2024 08:30 am |
Kevin Hsueh | No Signature: Remote Support: Jay Garrido |
|
W41279
|
Onsite |
No Ka Oi Duce Romias Work Requested: by: Duce Romias Clone 2 pc hdd to ssd. Install office365 and SentinelOne. Prep pcs for migration to new server network. |
06/14/2024 09:30 am |
Chu Hsieh | With Customer Signature |
|
W41276
|
Service Contract Inhouse |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: by: Melet Santos Setup new Lenovo ThinkStation P3 Ultra. Delivery and setup onsite at TRMA |
06/13/2024 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W41274
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Troubleshoot Kevin Fowler's Printing Issues |
06/12/2024 03:30 pm |
Kevin Hsueh | No Signature: Remote Support: Sophia Sanchez |
|
W41273
|
Service Contract Onsite |
Cinnabon Chuck Williams Work Requested: by: Chuck Williams Troubleshoot CC Machine at Cinnabon GPO |
06/12/2024 01:41 pm |
Kevin Hsueh | With Customer Signature |
|
W41272
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Troubleshoot Seth's printer issues and Nicole's Outlook issues. |
06/12/2024 09:39 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41269
|
Service Contract Onsite |
JMC Equipment Rental Cookie Work Requested: by: Cookie Deliver and setup 2 Lenovo Legion Laptops (Corey and Mark) |
06/11/2024 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W41266
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Xerox scanners cannot scan to email. |
06/10/2024 10:00 am |
Chu Hsieh | No Signature: remote support |
|
W41265
|
Service Contract Remote |
Roberts, Fowler & Visosky Jon Visosky Work Requested: by: Jon Visosky Jon unable to access his ThunderBolt External Drive |
06/04/2024 02:00 pm |
Chu Hsieh | No Signature: remote support |
|
W41264
|
Remote |
Robert J. Yang D.M.D., P.C. Tae Keun Lee Work Requested: by: Tae Keun Lee Setup and configure NAS |
06/10/2024 10:30 am |
Kevin Hsueh | No Signature: Project |
|
W41263
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park Troubleshoot Jay's Laptop |
06/10/2024 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W41262
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: by: Jay Garrido Jay reported John Ken workstation time is off |
06/07/2024 02:15 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W41261
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Deliver and setup new SonicWALL TZ370 |
06/07/2024 03:00 pm |
Kevin Hsueh | With Customer Signature |
|
W41256
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: by: Christi Taijeron Setup and install new SSD in Lenovo Workstation |
06/03/2024 04:00 pm |
Kevin Hsueh | With Customer Signature |
|
W41252
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: by: Christi Taijeron Setup new Docomo Fiber Internet Circuit on SonicWALL at Ambyth Logistics Office |
06/03/2024 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W41250
|
Service Contract Onsite |
Micronesian Divers Association Joleen West Work Requested: by: Joleen West Setup 1 new workstation for Wes |
05/31/2024 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W41249
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: by: Jay Garrido Per Jay Garrido Email Request: Terminate OMarcos@ambyth.com on 5/31/2024. No mailbox backup needed. |
05/31/2024 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41247
|
Service Contract Onsite |
Guam Memorial Park Timothy Leon Guerrero Work Requested: by: Timothy Leon Guerrero Issues scanning from copier, can't access guammemorialpark.com, web.whatsapp.com |
05/31/2024 10:00 am |
Chu Hsieh | With Customer Signature |
|
W41245
|
Onsite |
Tri Executive Realty Ron Ramos Work Requested: by: Ron Ramos Secondary Training, requested by Ron. |
05/29/2024 10:00 am |
Pam Castilla | With Customer Signature |
|
W41244
|
Service Contract Onsite |
JMC Equipment Rental Marie "Cookie" Taitano Work Requested: by: Marie "Cookie" Taitano Troubleshoot/Check JMC Server |
05/28/2024 03:30 pm |
Kevin Hsueh | With Customer Signature |
|
W41243
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Per Chona's Request: Reset Staff account password |
05/28/2024 02:00 pm |
Kevin Hsueh | No Signature: Remote Support: Chona Cabedo |
|
W41238
|
Service Contract Remote |
JMC Equipment Rental Marie "Cookie" Taitano Work Requested: by: Marie "Cookie" Taitano Add Levi and Jeremae to info@mcpgroupgu.com |
05/23/2024 03:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W41236
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Setup new SonicWALL TZ370 |
05/23/2024 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W41234
|
Onsite |
Guam Department of Education Robert Kelley Work Requested: by: Robert Kelley Conduct Promethean LX End-User Training at St. John's School. |
05/22/2024 03:30 pm |
Alahas Pereda | No Signature: |
|
W41233
|
Service Contract Remote |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Work with Lenovo Support to run and export OneCLI logs for HDD2 warning on Brooks Server. Lenovo Case# 3000360816 |
05/21/2024 04:00 pm |
Kevin Hsueh | No Signature: Remote Support: Lenovo Case# 3000360816 |
|
W41232
|
Remote |
Robert J. Yang D.M.D., P.C. Tae Keun Lee Work Requested: by: Tae Keun Lee New Server Project |
05/21/2024 09:00 am |
Kevin Hsueh | No Signature: Project |
|
W41228
|
Onsite |
JMC Equipment Rental Marie "Cookie" Taitano Work Requested: by: Marie "Cookie" Taitano Setup 2 new Lenovo Laptops for Corey and Mark |
05/20/2024 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W41227
|
Service Contract Onsite |
Fargo Pacific, Inc. Feli Dela Cruz Work Requested: by: Feli Dela Cruz Troubleshoot Feli's Email Issues. |
05/20/2024 10:30 am |
Kevin Hsueh | With Customer Signature |
|
W41225
|
Onsite |
Ignacio, Valene Valene Ignacio Work Requested: by: Valene Ignacio Pickup Promethean Loaner Panel |
05/17/2024 09:00 am |
Kevin Hsueh | No Signature: |
|
W41223
|
Onsite |
Juan M. Guerrero Elementary School Valene Ignacio Work Requested: by: Valene Ignacio Install new AP7U-02 Mainboard. Promethean case# 01340672 |
05/17/2024 08:38 am |
Kevin Hsueh | With Customer Signature |
|
W41221
|
Onsite |
Harry S. Truman Elementary School Josella Diaz Work Requested: by: Josella Diaz Warranty work: install new AP7U-02 Mainboard. Promethean Warranty Case# 01340396 |
05/16/2024 02:00 pm |
Kevin Hsueh | No Signature: No on onsite to sign: Teacher left the school |
|
W41220
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Troubleshoot 3CX Client on Front Desk Workstation. Install MS Office on Jophet's laptop |
05/16/2024 10:30 am |
Kevin Hsueh | No Signature: Webapp did not load at customer site |
|
W41219
|
Service Contract Remote |
Fargo Pacific, Inc. Guy Binoya Work Requested: by: Guy Binoya Troubleshoot QuickBooks |
05/16/2024 10:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41217
|
Service Contract Onsite |
Cinnabon Chuck Williams Work Requested: by: Chuck Williams Troubleshoot network issues |
05/16/2024 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W41216
|
Onsite |
Tri Executive Realty Ron Ramos Work Requested: by: Ron Ramos Conduct Yodeck End-User training. |
05/15/2024 02:00 pm |
Pam Castilla | With Customer Signature |
|
W41214
|
Onsite |
Tri Executive Realty Ron Ramos Work Requested: by: Ron Ramos Deliver and install 65 inch digital signage |
05/15/2024 02:00 pm |
Kevin Hsueh | No Signature: |
|
W41213
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot Workstation |
05/15/2024 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W41209
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Updgrade Debtmaster on server and workstations |
05/13/2024 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W41206
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Various issues |
05/10/2024 10:00 am |
Chu Hsieh | With Customer Signature |
|
W41202
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot Dr. Caleb's workstation |
05/09/2024 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W41195
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Deliver and Install new server PSU received from Lenovo (Lenovo RMA Part) |
05/08/2024 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W41194
|
Inhouse |
Robert J. Yang D.M.D., P.C. Tae Keun Lee Work Requested: by: Tae Keun Lee Server Project |
05/08/2024 09:00 am |
Kevin Hsueh | No Signature: Project |
|
W41192
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Create new email account: SeafixSupport@ambyth.com |
05/07/2024 10:00 am |
Kevin Hsueh | No Signature: Remote Support: Jacob Tareyama |
|
W41191
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: by: Lou Garcia Remote Support with Subic Office: Setup Seafix and Subic network share drive access for Arnel Paguio and Reina Panalagao. |
05/07/2024 10:00 am |
Kevin Hsueh | No Signature: Remote Support: Subic Office |
|
W41190
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Troubleshoot KQuirante Workstation Issues |
05/06/2024 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W41189
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: by: Lou Garcia Create new email account for Reina Panalagao |
05/06/2024 10:30 am |
Kevin Hsueh | No Signature: Remote Support: Lou Garcia new email creation |
|
W41188
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Mark Ruth Work Requested: by: Mark Ruth Troubleshoot VPN issues |
05/06/2024 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W41187
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams Troubleshoot network issues. |
05/06/2024 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W41185
|
Onsite |
Guam Department of Education Robert Kelley Work Requested: by: Robert Kelley Install Qty1 Promethean ActivPanel LX 86" on wall mount. SN: LX864NC50KL1060141. Install Qty 3 Promethean ActivPanel LX 86" on Promethean Mobile Stands. SN: LX864NC50KL1060142, LX864NC50KL1060143, LX864NC50KL1060144. |
05/02/2024 08:30 am |
Kevin Hsueh | No Signature: Tom from St. Johns signed off on acknowledgement form. |
|
W41184
|
Onsite |
Guam Department of Education Robert Kelley Work Requested: by: Robert Kelley Install Promethean ActivPanel LX 65" on Promethean Mobile Stand. SN: LX654N938KB1410290 |
05/02/2024 08:26 am |
Kevin Hsueh | No Signature: Tom from St. Johns signed off on acknowledgement form. |
|
W41183
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: by: Lou Garcia Create new email account for Arnel Paguio |
05/01/2024 04:00 pm |
Kevin Hsueh | No Signature: Remote Support: Lou Garcia |
|
W41182
|
Inhouse |
Patisserie Parisco MIchael Louboutin Work Requested: by: MIchael Louboutin Yodeck Training for PariSco Staff, per Michael L. |
05/01/2024 02:00 pm |
Pam Castilla | With Customer Signature |
|
W41180
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: by: Jay Garrido Setup new email account and user profile for Joseph Kaylor Sarmiento. |
05/01/2024 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W41179
|
Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Server migration |
04/25/2024 09:00 am |
Chu Hsieh | With Customer Signature |
|
W41178
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Check Lindy's Network port. Check ports 1 and 2. |
04/30/2024 09:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41175
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Troubleshoot Jamie Pangelinan's SonicWALL VPN connection issue. |
04/29/2024 01:30 pm |
Kevin Hsueh | No Signature: Remote Support: Jamie Pangelinan |
|
W41173
|
Onsite |
Harry S. Truman Elementary School Josella Diaz Work Requested: by: Josella Diaz Troubleshoot Promethean Panel in Room 1. Reflash firmware may be needed. |
04/29/2024 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W41172
|
Service Contract Onsite |
Roberts, Fowler & Visosky Jon Visosky Work Requested: by: Jon Visosky Server Migration Project |
04/26/2024 08:30 am |
Kevin Hsueh | No Signature: Project |
|
W41171
|
Service Contract Remote |
Fargo Pacific, Inc. Guy Binoya Work Requested: by: Guy Binoya Guy reported QuickBooks unable to open |
04/25/2024 04:30 pm |
Kevin Hsueh | No Signature: Remote Support: Guy Binoya |
|
W41170
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Reset CCabedo Password |
04/25/2024 02:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W41167
|
Service Contract Onsite |
Roberts, Fowler & Visosky Jon Visosky Work Requested: by: Jon Visosky Deliver and stage new server, NAS, and network switch |
04/24/2024 02:30 pm |
Kevin Hsueh | No Signature: Project |
|
W41165
|
Inhouse |
Patisserie Parisco MIchael Louboutin Work Requested: by: MIchael Louboutin Yodeck Training with Michael Louboutin |
04/25/2024 01:00 pm |
Pam Castilla | No Signature: Failed to ask for signature. |
|
W41162
|
Service Contract Onsite |
Fargo Pacific, Inc. Feli Dela Cruz Work Requested: by: Feli Dela Cruz Troubleshoot Feli's Outlook. Troubleshoot Jun's laptop touchpad |
04/23/2024 03:30 pm |
Kevin Hsueh | With Customer Signature |
|
W41161
|
Onsite |
St. Lucy's Eye Clinic Marjorie DeBenedictis Work Requested: by: Marjorie DeBenedictis Deliver and setup SonicWALL TZ370W |
04/23/2024 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W41159
|
Onsite |
Patisserie Parisco MIchael Louboutin Work Requested: by: MIchael Louboutin Install 2 Digital Signage Screens at Yigo Location. |
04/22/2024 01:30 pm |
Kevin Hsueh | No Signature: Project |
|
W41153
|
Service Contract Remote |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Restore 3CX Call Flow Settings |
04/18/2024 05:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W41152
|
Service Contract Onsite |
Cinnabon Chuck Williams Work Requested: by: Chuck Williams Troubleshoot Cinnabon Agana Location Network. No internet access per Chuck. |
04/18/2024 04:00 pm |
Kevin Hsueh | With Customer Signature |
|
W41151
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: by: Jay Garrido Create new email account and MS Office 365 subscription for Jessica Stuebing (JStuebing@ambyth.com) |
04/18/2024 11:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41148
|
Onsite |
Guam Department of Education Work Requested: by: Troubleshoot Panel SN: 75W26-K7HBDN1290059 Panel warranty expires 9/28/2025 GDOE PO# : 20200736-00 |
04/18/2024 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W41145
|
Onsite |
Patisserie Parisco MIchael Louboutin Work Requested: by: MIchael Louboutin Install 50" Samsung digital display |
04/15/2024 04:45 pm |
Chu Hsieh | No Signature: project |
|
W41144
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Troubleshoot Rick's VPN |
04/17/2024 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W41142
|
Service Contract Onsite |
Patisserie Parisco MIchael Louboutin Work Requested: by: MIchael Louboutin Deliver and install 2 Digital Signage Screens at Yigo Location. |
04/16/2024 01:30 pm |
Kevin Hsueh | No Signature: Project |
|
W41141
|
Service Contract Remote |
Roberts, Fowler & Visosky Jon Visosky Work Requested: by: Jon Visosky Test Timeslips Software on new RFV Server |
04/16/2024 09:30 am |
Kevin Hsueh | No Signature: Project |
|
W41140
Ref/PO#20211630-00 |
Onsite |
Harry S. Truman Elementary School Therese Babauta Work Requested: by: Therese Babauta Troubleshoot Promethean panel. |
04/16/2024 09:30 am |
Bryant Bagiac | With Customer Signature |
|
W41138
|
Onsite |
Patisserie Parisco MIchael Louboutin Work Requested: by: MIchael Louboutin Mount Digital Signage Screen at Oka Location. |
04/15/2024 04:30 pm |
Kevin Hsueh | No Signature: Project |
|
W41137
|
Service Contract Remote |
Fargo Pacific, Inc. Guy Binoya Work Requested: by: Guy Binoya Guy advised QuickBooks is unable to open on her workstation |
04/15/2024 10:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41136
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Troubleshoot various issues |
04/15/2024 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W41135
|
Onsite |
Patisserie Parisco MIchael Louboutin Work Requested: by: MIchael Louboutin Deliver Digital Signage screen at Parisco's Oka Location. Screen SN: 0DRDHCXW801666F. |
04/12/2024 05:00 pm |
Bryant Bagiac | No Signature: Customer signed invoice |
|
W41133
|
Service Contract Remote |
Roberts, Fowler & Visosky Tim Roberts Work Requested: by: Tim Roberts Setup new iphone to exchange |
04/11/2024 02:30 pm |
Chu Hsieh | No Signature: Tim had to leave |
|
W41129
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Terminate network cable line for Joey’s office. |
04/12/2024 09:00 am |
Bryant Bagiac | With Customer Signature |
|
W41128
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel CYMA requested to upload SFX-21 folder from CYMA Saipan Server for troubleshooting. Per Gail, issues with data. |
04/11/2024 09:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41126
|
Onsite |
Juan M. Guerrero Elementary School Frances Cepeda Work Requested: by: Frances Cepeda Troubleshoot Promethean Panel - Firmware update may have been interrupted, reflash panel if necessary |
04/11/2024 09:30 am |
Bryant Bagiac | With Customer Signature |
|
W41125
|
Onsite |
Guam Adventist Academy Joaquina Vega Work Requested: by: Joaquina Vega Troubleshoot/Fix projector bulb. Give GAA the bulbs they purchased. |
04/10/2024 02:00 pm |
Bryant Bagiac | With Customer Signature |
|
W41123
|
Service Contract Onsite |
Micronesian Divers Association Joleen West Work Requested: by: Joleen West NEX Store setup/preparation for CounterPoint Migration scheduled tomorrow. |
04/09/2024 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W41117
|
Service Contract Remote |
Roberts, Fowler & Visosky Jon Visosky Work Requested: by: Jon Visosky Setup new Lenovo Server |
04/05/2024 10:00 am |
Kevin Hsueh | No Signature: Project |
|
W41116
|
Service Contract Inhouse |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Reprep Tisha’s workstation. |
04/05/2024 09:34 am |
Kevin Hsueh | No Signature: Workstation to be delivered and setup onsite |
|
W41113
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Troubleshoot Server and Tisha's workstation |
04/04/2024 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W41112
|
Service Contract Onsite |
Cinnabon Chuck Williams Work Requested: by: Chuck Williams Troubleshoot GPO Location Network Issues |
04/04/2024 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W41108
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: by: Christi Taijeron Move 1 CSR workstation currently at Ambyth Corporate office to Ambyth Piti Port Office and install network printer at Piti Port Office. |
04/03/2024 09:30 am |
Bryant Bagiac | With Customer Signature |
|
W41107
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: by: Christi Taijeron Ambyth Logistics - Troubleshoot Christi’s printing issues. Ambyth HQ and Piti Port Office - Move 1 CSR workstation currently at Ambyth Corporate office to Ambyth Piti Port Office and install network printer. |
04/02/2024 02:00 pm |
Bryant Bagiac | With Customer Signature |
|
W41106
|
Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot Pano Room Workstation Carestream |
04/02/2024 10:37 am |
Kevin Hsueh | No Signature: Project |
|
W41104
|
Service Contract Inhouse |
LSG Service Guam, Inc. Deo-Angelo Lim Work Requested: by: Deo-Angelo Lim Downgrade 5 Dell Latitude 7440 from Windows 11 to Windows 10 |
04/01/2024 10:00 am |
Bryant Bagiac |
No Signature: Remote Support
Signature for Later: Customer to sign when picking up items. |
|
W41102
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Bring back ISA Dental old server and UPS to DSI office |
04/01/2024 09:00 am |
Bryant Bagiac | No Signature: Project |
|
W41101
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Onsite to assist with any issues related to new server deployment |
04/01/2024 08:00 am |
Kevin Hsueh | No Signature: Customer signed Project Invoice |
|
W41099
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Deliver and setup new server. Setup all workstations on new AD. |
03/29/2024 09:00 am |
Bryant Bagiac | No Signature: Project |
|
W41098
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Deliver new server and UPS. Rack new Server and UPS. |
03/28/2024 03:00 pm |
Bryant Bagiac | No Signature: Project |
|
W41097
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Rack new Server and UPS. Prepare for migration to new server schedule for tomorrow. Begin copying data from old server. |
03/28/2024 03:00 pm |
Kevin Hsueh | No Signature: Project |
|
W41096
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: by: Christi Taijeron Create new email account for Taylor Taitano |
03/28/2024 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41095
|
Service Contract Onsite |
Micronesian Divers Association Joleen West Work Requested: by: Joleen West Naval Base: Meet Joleen at Naval Base Visitor Center to get base access. Site visit at Navy store for CounterPoint Upgrade. Piti: Give Raquel access to test CounterPoint System. Re-key and install new SSL Certificate. |
03/28/2024 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W41093
|
Onsite |
Cruz Benefits Aileen Cruz Work Requested: by: Aileen Cruz 1. Relocate Promethean Board and Projector from old office to new office. 2. Physical disconnection of all network lines at the old office. 3. Relocate Xerox MFP and analog fax line from old office to new office. 4. Remove Digital Signage TV and Media Play from old office lobby. |
03/26/2024 09:00 am |
Bryant Bagiac | With Customer Signature |
|
W41092
|
Onsite |
Cruz Benefits Aileen Cruz Work Requested: by: Aileen Cruz 1. Relocate Promethean Board and Projector from old office to new office. 2. Physical disconnection of all network lines at the old office. 3. Relocate Xerox MFP and analog fax line from old office to new office. 4. Remove Digital Signage TV and Media Play from old office lobby. |
03/26/2024 09:00 am |
Kevin Hsueh | No Signature: Customer signed invoice and main work order |
|
W41091
|
Service Contract Remote |
Micronesian Divers Association Wes Seleen Work Requested: by: Wes Seleen Restart MDA Server. Wes reported outbound emails running slow; MDA Server running sluggish. |
03/25/2024 12:00 pm |
Kevin Hsueh | No Signature: Remote Support: Wes Seleen |
|
W41090
|
Onsite |
Pacific Retina Specialists Marie Paulin Work Requested: by: Marie Paulin Deliver and setup 2 Dell AIO. |
03/25/2024 09:30 am |
Bryant Bagiac | With Customer Signature |
|
W41085
|
Service Contract Onsite |
Micronesian Divers Association Joleen West Work Requested: by: Joleen West Meeting with MDA and CounterPoint. |
03/22/2024 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W41084
|
Service Contract Remote |
Isa Dental Linda Santos Work Requested: by: Linda Santos Work on APC Network Shutdown |
03/21/2024 09:00 am |
Kevin Hsueh | No Signature: Project |
|
W41082
|
Onsite |
Title Guaranty of Guam Jonathan Bondoc Work Requested: by: Jonathan Bondoc Conduct Promethean ActivPanel LX End-User Training. |
03/21/2024 10:30 am |
Alahas Pereda | No Signature: |
|
W41079
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot Network Issues |
03/20/2024 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W41077
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Troubleshoot Carmen's IP Phone. |
03/20/2024 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W41074
|
Service Contract Remote |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Work with Vanessa on 3CX call flow |
03/19/2024 09:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41070
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Troubleshoot Tisha's workstation. Bluescreen error. |
03/12/2024 09:30 am |
Bryant Bagiac | With Customer Signature |
|
W41066
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Troubleshoot Nicole's Outlook issues |
03/11/2024 03:45 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W41065
|
Service Contract Onsite |
Fargo Pacific, Inc. Guy Binoya Work Requested: by: Guy Binoya Remove Jun's email from his old laptop. |
03/11/2024 02:00 pm |
Bryant Bagiac | With Customer Signature |
|
W41061
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams Lynn reported unable to access CSI |
03/09/2024 09:45 am |
Chu Hsieh | No Signature: remote support |
|
W41060
|
Onsite |
Guam Adventist Academy Enock Ratemo Work Requested: by: Enock Ratemo Perform Firmware update on ActivPanel AP9-A65 (S/N: : 9A65BN832KB0670059) POC: Enock Ratemo Contact: 671-787-2373 or 671-789-1515 |
03/08/2024 09:30 am |
Bryant Bagiac | With Customer Signature |
|
W41055
|
Onsite |
Santa Barbara Catholic School Joycelyn Varela Work Requested: by: Joycelyn Varela Conduct Promethean End-User Training for ActivPanel LX 65". |
03/06/2024 03:30 pm |
Alahas Pereda | No Signature: |
|
W41053
|
Service Contract Inhouse |
Taniguchi, Ruth, Makio Architects Michael Makio Work Requested: by: Michael Makio Install and configure new SSD. |
03/06/2024 11:04 am |
Kevin Hsueh | With Customer Signature |
|
W41052
|
Onsite |
Guam National Tennis Federation Ryan Horn Work Requested: by: Ryan Horn Set up donation computer. |
03/06/2024 09:14 am |
Bryant Bagiac | With Customer Signature |
|
W41050
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Update WIX hosting IP address |
03/05/2024 02:15 pm |
Chu Hsieh | No Signature: remote support |
|
W41049
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Troubleshoot Rick's Tablet. |
03/05/2024 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W41048
|
Service Contract Inhouse |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams Create 2 25ft patch cables |
03/05/2024 10:54 am |
Bryant Bagiac | With Customer Signature |
|
W41047
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams No internet |
03/05/2024 09:30 am |
Chu Hsieh | With Customer Signature |
|
W41045
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Map seafix network share drive on Jacob and Jung’s MacBook Pros. Check Elizabeth Andon laptop |
03/05/2024 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W41038
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Test CYMA 23 on new CYMA Server with Gail. |
03/01/2024 03:30 pm |
Kevin Hsueh | With Customer Signature |
|
W41036
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Remote Support: Setup new Subic employee, Benjie DeGuzman, workstation and access to Saipan CYMA. |
03/01/2024 10:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41034
|
Onsite |
St. Lucy's Eye Clinic Marjorie DeBenedictis Work Requested: by: Marjorie DeBenedictis Deliver and install new gigabit network switch |
02/29/2024 02:00 pm |
Bryant Bagiac | With Customer Signature |
|
W41032
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Delete JManglicmot, RLopez, and RReyes Hosted Exchange Email Accounts |
02/29/2024 09:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W41031
|
Service Contract Remote |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Restart TTA Server |
02/27/2024 06:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W41030
|
Inhouse |
Title Guaranty of Guam Ryan Mummert Work Requested: by: Ryan Mummert Break down and dispose boxes and trash from Promethean ActivPanel LX 75" installation. |
02/28/2024 02:30 pm |
Bryant Bagiac | No Signature: Inhouse service to dispose of boxes and trash from installation |
|
W41029
|
Inhouse |
Santa Barbara Catholic School Joycelyn Varela Work Requested: by: Joycelyn Varela Break down and dispose boxes and trash from Promethean ActivPanel LX 65" installation. |
02/28/2024 01:30 pm |
Bryant Bagiac | No Signature: Inhouse service to dispose of boxes and trash from installation |
|
W41027
|
Onsite |
Santa Barbara Catholic School Joycelyn Varela Work Requested: by: Joycelyn Varela Deliver and install ActivPanel in room 7A, 2nd floor |
02/28/2024 10:00 am |
Bryant Bagiac | No Signature: Customer signed acknowledgement form |
|
W41026
|
Onsite |
Santa Barbara Catholic School Joycelyn Varela Work Requested: by: Joycelyn Varela Deliver and install ActivPanel in room 7A, 2nd floor |
02/28/2024 10:00 am |
Kevin Hsueh | No Signature: customer signed acknowledgement form. |
|
W41023
|
Onsite |
Title Guaranty of Guam Ryan Mummert Work Requested: by: Ryan Mummert Deliver and install Promethean ActivPanel LX 75”. Pick up DSI Loaner Panel |
02/27/2024 10:00 am |
Bryant Bagiac | With Customer Signature |
|
W41022
|
Onsite |
Title Guaranty of Guam Ryan Mummert Work Requested: by: Ryan Mummert Deliver and install Promethean ActivPanel LX 75”. Pick up DSI Loaner Panel |
02/27/2024 10:00 am |
Kevin Hsueh | No Signature: Customer signed acknowledgement form |
|
W41010
|
Service Contract Remote |
Fargo Pacific, Inc. Joseph Magsino Work Requested: by: Joseph Magsino Jospeh Magsino advised he needs to install EKKO_Project software on his laptop |
02/22/2024 04:00 pm |
Kevin Hsueh | No Signature: Remote Support: Joseph Magsino email request |
|
W41007
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot GTA Modem and SonicWALL. Per Linda, no internet access. |
02/22/2024 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W41006
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park Setup 4 laptops for 4 new engineers: 1. Carl Lazo 2. Wilfred Fajardo 3. Willson Dayao 4. Ruwi Rodriguez Find out while onsite if these engineers require email accounts. Jay did not advise they needed email accounts yet. |
02/22/2024 09:30 am |
Bryant Bagiac | With Customer Signature |
|
W41003
|
Service Contract Remote |
Morrico Equipment Esther Cruz Work Requested: by: Esther Cruz Provision IP Phone (IP Address: 10.68.0.161) for extension 810 Asuncion Demapan. |
02/21/2024 01:00 pm |
Kevin Hsueh | No Signature: Remote Support: Esther Cruz email request |
|
W41002
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Troubleshoot IT&E Internet with IT&E techs at Mr. Webber's residence. |
02/21/2024 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W40994
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: by: Melet Santos Melet reported Nida unable to access historical email PST file. |
02/16/2024 02:00 pm |
Kevin Hsueh | No Signature: Remote Support: Melet Santos Request |
|
W40993
|
Service Contract Remote |
Morrico Equipment Guz deGuzman Work Requested: by: Guz deGuzman Per Guz Request: Configure extension 130 to forward to 6716488397 and extension 180 to forward to 6716480615 |
02/16/2024 01:00 pm |
Kevin Hsueh | No Signature: Remote Support: Guz DeGuzman |
|
W40992
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Michael Makio Work Requested: by: Michael Makio Michael receiving phishing email that are getting through SonicWall Email Security |
02/16/2024 10:30 am |
Chu Hsieh | No Signature: remote support |
|
W40991
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Troubleshoot Server. Amber LED present. |
02/16/2024 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W40988
|
Service Contract Onsite |
Guam Memorial Park Lynn Painter Work Requested: by: Lynn Painter Troubleshoot Lynn's workstation. No network access |
02/14/2024 09:16 am |
Kevin Hsueh | With Customer Signature |
|
W40987
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Michael Makio Work Requested: by: Michael Makio Troubleshoot issues on Michael's Laptop |
02/13/2024 04:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W40984
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Onsite server maintenance: Check servers for any available updates. Check PC Law for available updates. |
02/12/2024 08:45 am |
Kevin Hsueh | With Customer Signature |
|
W40980
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell 1. Install phone and replace phone for Carmen and Colin (131 and 109 respectively) 2. ICC fax line termination |
02/08/2024 10:30 am |
Bryant Bagiac | With Customer Signature |
|
W40979
|
Onsite |
St. Lucy's Eye Clinic Marjorie DeBenedictis Work Requested: by: Marjorie DeBenedictis Run 1 new network cable from server room to exam room. |
02/08/2024 09:00 am |
Bryant Bagiac | With Customer Signature |
|
W40976
|
Onsite |
JMC Equipment Rental Marie "Cookie" Taitano Work Requested: by: Marie "Cookie" Taitano Deliver and install APC UPS for server |
02/06/2024 02:00 pm |
Bryant Bagiac | No Signature: Customer signed invoice |
|
W40975
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Tony Sawyer Work Requested: by: Tony Sawyer Troubleshoot Tony and Leiana sales network drive access on Macbooks. |
02/06/2024 03:00 pm |
Bryant Bagiac | With Customer Signature |
|
W40974
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: by: Melet Santos Move APPSRV and APC UPS to new server rack. |
02/05/2024 02:00 pm |
Bryant Bagiac | With Customer Signature |
|
W40973
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: by: Lou Garcia Create new email and MS Office 365 accounts for Jonniesha Pangelinan |
02/05/2024 10:00 am |
Kevin Hsueh | No Signature: Remote Support: Lou Garcia |
|
W40971
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Troubleshoot Michaels historical email PST. Troubleshoot TRMA-WLAN issues. Deliver Mark's laptop to TRMA. |
02/02/2024 03:00 pm |
Kevin Hsueh | No Signature: Project |
|
W40969
|
Service Contract Remote |
Guam Memorial Park Lynn Painter Work Requested: by: Lynn Painter Per Rick Frank, restore C:\Newcems\dbfiles directory from 1/31/2024 backup image. |
02/02/2024 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W40968
|
Onsite |
PDC Wholesale Jason Camacho Work Requested: by: Jason Camacho Install 1 Trackimo in PDC Vehicle. Show PDC staff how to install. POC: Jason Camacho 671-472-1477 |
02/02/2024 10:00 am |
Kevin Hsueh | No Signature: Jason Camacho signed off on invoice. |
|
W40965
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Recreate Chona's AD and Email account |
02/01/2024 09:30 am |
Kevin Hsueh | No Signature: Project |
|
W40964
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Terminate emails and create 2 new email accounts |
02/01/2024 01:00 pm |
Kevin Hsueh | No Signature: Remote Support: Gail Manuel |
|
W40963
|
Service Contract Inhouse |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Upgrade Mark's laptop from Windows 7 Pro to Windows 10 Pro. Retain all data. |
02/01/2024 10:00 am |
Bryant Bagiac |
No Signature: Remote Support
Signature for Later: Customer will sign when laptop is dropped off. |
|
W40962
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: by: Melet Santos Perform cable management for network cables connecting patch panel to new switch. Physically relocate server. |
02/01/2024 09:00 am |
Bryant Bagiac | No Signature: Project |
|
W40961
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: by: Melet Santos TRMA Server Project |
01/31/2024 03:00 pm |
Kevin Hsueh | No Signature: Project |
|
W40959
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: by: Melet Santos Deliver and set up Dave's computer on the new domain. Troubleshoot Melet's emails. Set up emails on phones for all employees. Perform cable management for cables connecting patch panel to new switch. |
01/31/2024 02:00 pm |
Bryant Bagiac | No Signature: Project |
|
W40956
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: by: Melet Santos Provide historical emails to TRMA staff. Setup SonicWALL Global VPN Client. |
01/30/2024 01:30 pm |
Kevin Hsueh | No Signature: project |
|
W40954
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: by: Melet Santos 1. Activate MS Office 365 on Jonathan's workstation. 2. Ensure Michael MS Office 365 is activated using his account. Above 2 folks in a meeting on Monday afternoon. 3. Dave Leon Guerrero - Try to remove from old domain and add to new domain. 4. Install TakeControl on downstairs workstation that were not installed. 5. Change power plan settings to never sleep on all workstations 6. Replace blue cables on patch panel with white cables |
01/30/2024 09:00 am |
Bryant Bagiac | No Signature: Project |
|
W40952
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: by: Melet Santos Transfer data from old TRASRV to new TRMASRV. Create MS Office 365 subscription accounts. |
01/27/2024 09:00 am |
Kevin Hsueh | No Signature: Project |
|
W40951
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: by: Melet Santos TRMA Server Project |
01/29/2024 09:00 am |
Kevin Hsueh | No Signature: project |
|
W40950
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: by: Melet Santos Set up MS Office 365 subscriptions and Exchange emails on all workstations |
01/29/2024 09:00 am |
Bryant Bagiac | No Signature: Project |
|
W40949
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Setup SonicWALL Mobile Connect on Mr. Miller's Macbook |
01/29/2024 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W40948
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams troubleshoot network |
01/26/2024 10:28 am |
Kevin Hsueh | With Customer Signature |
|
W40947
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: by: Melet Santos TRMA Server Project |
01/26/2024 09:00 am |
Bryant Bagiac | No Signature: Project |
|
W40946
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: by: Melet Santos TRMA Server Project |
01/26/2024 09:00 am |
Kevin Hsueh | No Signature: Project |
|
W40945
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: by: Melet Santos Deliver new server and network equipment. Rack and stack equipment. |
01/25/2024 02:00 pm |
Bryant Bagiac | No Signature: Project |
|
W40944
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: by: Melet Santos Deliver new server and network equipment. Rack and stack equipment. |
01/25/2024 02:00 pm |
Kevin Hsueh | No Signature: Project |
|
W40943
|
Service Contract Onsite |
Morrico Equipment Esther Cruz Work Requested: by: Esther Cruz Troubleshoot Heather’s IP Phone. Per Heather, “ I have been having issued with my phone shutting off/rebooting when trying to make a phone call. I’ve experienced it also while on the phone. I believe it is only me having this issue.” |
01/25/2024 09:30 am |
Bryant Bagiac | With Customer Signature |
|
W40942
|
Onsite |
Pacific Rainbow Ken Limtiaco Work Requested: by: Ken Limtiaco Deploy 3CX Demo System at Pacific Rainbow |
01/24/2024 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W40940
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: by: Melet Santos TRMA Server Project |
01/23/2024 01:00 pm |
Kevin Hsueh | No Signature: Project |
|
W40936
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Kevin's PC has no sound |
01/19/2024 10:00 am |
Chu Hsieh | With Customer Signature |
|
W40935
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: by: Lou Garcia Create new email account for Janet Lukangaw |
01/19/2024 10:00 am |
Kevin Hsueh | No Signature: Remote Support: Lou Garcia Email Request |
|
W40934
|
Service Contract Onsite |
Island Cancer Center Colin O'Connell Work Requested: by: Colin O'Connell Troubleshoot ICC Fax Issues |
01/19/2024 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W40933
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: by: Christi Taijeron Create new email account for Katelyn Ramirez |
01/19/2024 08:30 am |
Kevin Hsueh | No Signature: Remote Support: Christi Taijeron email request |
|
W40932
|
Service Contract Onsite |
Fargo Pacific, Inc. Guy Binoya Work Requested: by: Guy Binoya Resolve laptop printing issues and email syncing issues |
01/19/2024 09:00 am |
Bryant Bagiac | With Customer Signature |
|
W40931
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell No network at ICC. See Gina at up stairs next to server room |
01/18/2024 01:30 pm |
Chu Hsieh | With Customer Signature |
|
W40926
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Remove JLee@ambyth.com from Logistics@ambyth.com distribution group |
01/16/2024 04:00 pm |
Kevin Hsueh | No Signature: Remote Support: Jacob Tareyama Email Request |
|
W40923
|
Service Contract Onsite |
Guam Adventist Academy Joaquina Vega Work Requested: by: Joaquina Vega Replace 5 Promethean Projector Bulbs for projector model EST-P1 in Classrooms 102, 103, 111, 114, and 120. |
01/16/2024 10:00 am |
Bryant Bagiac | With Customer Signature |
|
W40920
|
Service Contract Onsite |
Isa Dental Lori Wong Work Requested: by: Lori Wong Troubelshoot Network Issues |
01/15/2024 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W40918
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Troubleshoot network/internet issues at Mr. Webber's Residence |
01/12/2024 03:00 pm |
Kevin Hsueh | With Customer Signature |
|
W40915
|
Service Contract Inhouse |
Micronesian Divers Association Matt Laguana Work Requested: by: Matt Laguana Troubleshoot VPN on HP Laptop |
01/11/2024 08:49 am |
Kevin Hsueh | With Customer Signature |
|
W40913
|
Onsite |
Department of Land Management Kyle Meno Work Requested: by: Kyle Meno Deliver and setup temporary 3CX Server. |
01/10/2024 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W40910
|
Onsite |
Guam Surveyor, LLC Mary Joy Sotic Work Requested: by: Mary Joy Sotic Troubleshoot Trackimo Install on Nissan Frontier |
01/09/2024 04:30 pm |
Kevin Hsueh | With Customer Signature |
|
W40907
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: by: Christi Taijeron Create new email account for Jaelanie Dela Cruz |
01/09/2024 09:00 am |
Kevin Hsueh | No Signature: Remote Support: Christi Taijeron |
|
W40904
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Update Ajera |
01/09/2024 08:29 am |
Kevin Hsueh | No Signature: Remote Support: Chona Cabedo |
|
W40902
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park Deliver and setup 20 new laptops. |
01/08/2024 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W40901
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: by: Lou Garcia Create new email account for Jacqueline Gutierrez |
01/08/2024 01:00 pm |
Kevin Hsueh | No Signature: Remote Support: Hosted Exchange |
|
W40900
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park Deliver and setup 20 new laptops. Add all laptops to Fargo Pacific Domain. Begin to deploy laptops to each Fargo Pacific staff. |
01/08/2024 02:00 pm |
Bryant Bagiac | With Customer Signature |
|
W40897
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Meet Docomo at Ambyth for Docomo Site Visit |
01/05/2024 02:00 pm |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: Jacob not onsite. |
|
W40896
|
Service Contract Onsite |
Guam Memorial Park Lynn Painter Work Requested: by: Lynn Painter Install new UPS |
01/04/2024 03:00 pm |
Bryant Bagiac | With Customer Signature |
|
W40895
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo TRMA Server Project |
01/04/2024 08:30 am |
Kevin Hsueh | No Signature: Project |
|
W40894
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams Setup Exchange Email on 2 mobile phones. Deliver and install new UPS. |
01/03/2024 02:00 pm |
Bryant Bagiac | With Customer Signature |
|
W40893
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Map Bids share drive on Macbooks. Check Christi's workstation network connection. |
01/03/2024 10:30 am |
Kevin Hsueh | With Customer Signature |
|
W40891
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Website Updates, per email request by Sophia Sanchez |
01/02/2024 02:00 pm |
Pam Castilla | No Signature: Remote Support [Sophia Sanchez] |
|
W40890
|
Service Contract Remote |
Guam Memorial Park Sheryl Blythe Work Requested: by: Sheryl Blythe Sheryl's network password had expired. |
01/02/2024 02:05 pm |
Unassigned | No Signature: remote support |
|
W40889
|
Onsite |
Guam Surveyor, LLC Mary Joy Sotic Work Requested: by: Mary Joy Sotic Check Trackimo Unit on Nissan Frontier. |
01/02/2024 02:00 pm |
Kevin Hsueh | No Signature: Warranty for Project work |
|
W40888
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Tanya Norman Work Requested: by: Tanya Norman Tanya Norman reported she forgot her profile password. Reset password. |
01/02/2024 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W40887
|
Service Contract Remote |
Micronesian Divers Association Wes Seleen Work Requested: by: Wes Seleen Check SonicWALL Email Security for emails from eric@frankomaps.com |
12/29/2023 10:20 am |
Kevin Hsueh | No Signature: Remote Support |
|
W40884
|
Service Contract Remote |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot Elsie's Workstation |
12/28/2023 10:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W40882
|
Service Contract Remote |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Reboot APPSRV. Debtmaster running slow. |
12/27/2023 01:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W40881
|
Service Contract Onsite |
Morrico Equipment Guz deGuzman Work Requested: by: Guz deGuzman Migrate 3CX Phone System from old server hardware to new server hardware |
12/27/2023 03:00 pm |
Kevin Hsueh | With Customer Signature |
|
W40879
|
Onsite |
Ace Auto Glass, Inc. (Guam) Peter Abe Work Requested: by: Peter Abe Deliver and install 1000VA UPS. New UPS is replacing old UPS that the network equipment is currently connected to. |
12/27/2023 10:00 am |
Bryant Bagiac | With Customer Signature |
|
W40874
|
Service Contract Inhouse |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park Troubleshoot Hermie’s laptop. |
12/21/2023 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W40873
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Mr. Miller unable to access his emails. |
12/20/2023 01:30 pm |
Kevin Hsueh | No Signature: Remote Support with Mr. Miller |
|
W40872
|
Onsite |
Guam Surveyor, LLC Mary Joy Sotic Work Requested: by: Mary Joy Sotic Install last 2 remaining Trackimo units. |
12/20/2023 09:30 am |
Kevin Hsueh | No Signature: Project: Customer signed off on invoice |
|
W40869
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Setup Georgette's exchange email on her mobile phone (gbc@guamlaw.net). Upgrade Debtmaster to version 11.41 on Server and all Workstations. |
12/19/2023 09:00 am |
Bryant Bagiac | With Customer Signature |
|
W40867
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Setup new email accounts |
12/15/2023 09:00 am |
Bryant Bagiac | With Customer Signature |
|
W40866
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Troubleshoot Bella's laptop. Network drive access lost |
12/14/2023 04:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W40862
|
Service Contract Onsite |
Island Cancer Center Colin O'Connell Work Requested: by: Colin O'Connell Tone and trace one network port |
12/13/2023 02:00 pm |
Bryant Bagiac | With Customer Signature |
|
W40858
|
Service Contract Remote |
Isa Dental Linda Santos Work Requested: by: Linda Santos Setup user accounts on Intermedia Hosted Exchange |
12/11/2023 04:00 pm |
Kevin Hsueh | No Signature: Project |
|
W40854
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Dave lost his phone on his trip last week |
12/11/2023 04:25 pm |
Chu Hsieh | No Signature: remote support |
|
W40851
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: by: Christi Taijeron Christi reported she lost connection to network share drives. |
12/11/2023 10:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W40850
|
Service Contract Onsite |
Guam Memorial Park Lynn Painter Work Requested: by: Lynn Painter Troubleshoot server. Server down |
12/11/2023 08:00 am |
Kevin Hsueh | With Customer Signature |
|
W40848
|
Service Contract Onsite |
Island Cancer Center Colin O'Connell Work Requested: by: Colin O'Connell Tone and trace network lines in ICC. Run 1 new network cable. |
12/08/2023 02:00 pm |
Bryant Bagiac | With Customer Signature |
|
W40847
|
Onsite |
Santa Barbara Catholic School Joycelyn Varela Work Requested: by: Joycelyn Varela conduct end-user training |
12/05/2023 03:30 pm |
KaeAna Dee Camacho | No Signature: customer unavailable |
|
W40845
|
Service Contract Remote |
Fargo Pacific, Inc. Guy Binoya Work Requested: by: Guy Binoya Update QuickBooks on Guy's Workstation |
12/07/2023 01:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W40844
|
Onsite |
Finance Integrated Solutions John Santos Work Requested: by: John Santos CCTV Relocation Project |
12/07/2023 09:00 am |
Bryant Bagiac | No Signature: Customer signed invoice |
|
W40843
|
Onsite |
Finance Integrated Solutions John Santos Work Requested: by: John Santos CCTV Relocation Project |
12/07/2023 09:00 am |
Kevin Hsueh | No Signature: Customer Signed Invoice |
|
W40842
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park Troubleshoot Joseph's emails |
12/06/2023 09:32 am |
Bryant Bagiac | With Customer Signature |
|
W40840
|
Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: by: Lou Garcia Check Tony's Sales drive access |
12/05/2023 09:00 am |
Bryant Bagiac | With Customer Signature |
|
W40839
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park Cancel Rackspace subscriptions with Jay. |
12/05/2023 09:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W40838
|
Service Contract Onsite |
Guam Memorial Park Lynn Painter Work Requested: by: Lynn Painter Troubleshoot Server UPS |
12/04/2023 03:30 pm |
Kevin Hsueh | With Customer Signature |
|
W40837
Ref/PO#20233033 |
Onsite |
Guam Department of Education Kenneth Swanson Work Requested: by: Kenneth Swanson Conduct AP9 end-user training for PC Lujan teachers |
12/04/2023 03:00 pm |
KaeAna Dee Camacho | No Signature: customer unavailable |
|
W40836
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: by: Lou Garcia Set up Sales share drive on Leiana and Tony’s Macbook Pros. |
12/04/2023 02:00 pm |
Bryant Bagiac | With Customer Signature |
|
W40835
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: by: Christi Taijeron Create new email account for Kristine Kristoph |
12/04/2023 10:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W40832
|
Service Contract Onsite |
Island Cancer Center Colin O'Connell Work Requested: by: Colin O'Connell Check ICC Network (keystones, cables, and switches). |
12/01/2023 01:25 pm |
Kevin Hsueh | With Customer Signature |
|
W40831
|
Service Contract Remote |
Guam Memorial Park Anthony Marques Work Requested: by: Anthony Marques Install QuickBooks update for Anthony |
12/01/2023 08:30 am |
Bryant Bagiac | No Signature: Remote service |
|
W40830
|
Service Contract Onsite |
Micronesian Divers Association Wes Seleen Work Requested: by: Wes Seleen Deliver and setup SonicWALL TZ370 |
12/01/2023 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W40827
|
Onsite |
Marianas Energy Company Josie Camacho Work Requested: by: Josie Camacho Relocate Promethean ActivPanel LX 86in. |
11/30/2023 09:00 am |
Bryant Bagiac | No Signature: Customer signed acknowledgement form |
|
W40826
|
Onsite |
Marianas Energy Company Josie Camacho Work Requested: by: Josie Camacho Relocate Promethean ActivPanel LX 86in. |
11/30/2023 09:00 am |
Kevin Hsueh | No Signature: customer signed acknowledgement form |
|
W40825
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: by: Christi Taijeron Create new email account for Nicolas Diaz |
11/30/2023 08:00 am |
Kevin Hsueh | No Signature: Hosted Exchange Support |
|
W40820
|
Service Contract Onsite |
Fargo Pacific, Inc. Marta Lewis Work Requested: by: Marta Lewis Troubleshoot why Marta cannot log in |
11/28/2023 09:22 am |
Bryant Bagiac | With Customer Signature |
|
W40813
|
Service Contract Remote |
Morrico Equipment Esther Cruz Work Requested: by: Esther Cruz Remove Extensions 220 and 270 from back up operators group. |
11/22/2023 10:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W40810
|
Onsite |
Title Guaranty of Guam Ryan Mummert Work Requested: by: Ryan Mummert Pick up loaner Promethean Panel from Pacific Industrial Park and deliver to Title Guaranty Office. |
11/20/2023 02:00 pm |
Bryant Bagiac | No Signature: Customer signed loaner forms |
|
W40809
|
Onsite |
Title Guaranty of Guam Ryan Mummert Work Requested: by: Ryan Mummert Pick up loaner Promethean Panel from Pacific Industrial Park and deliver to Title Guaranty Office. |
11/20/2023 02:00 pm |
Kevin Hsueh | No Signature: Customer signed Acknowledgement Form |
|
W40807
|
Service Contract Onsite |
Fargo Pacific, Inc. Guy Binoya Work Requested: by: Guy Binoya Troubleshoot Feli's Outlook. Unable to access archive folder. Troubleshoot Guy's Outlook. |
11/20/2023 08:30 am |
Bryant Bagiac | With Customer Signature |
|
W40805
|
Onsite |
Title Guaranty of Guam Ryan Mummert Work Requested: by: Ryan Mummert Deliver Promethean Loaner 65” LX Panel to Pacific Industrial Park for Title Guaranty’s event. The panel will stay at the event location until Monday, 11/20/2023. |
11/17/2023 02:00 pm |
Bryant Bagiac | No Signature: Customer signed loaner form |
|
W40804
|
Onsite |
Title Guaranty of Guam Ryan Mummert Work Requested: by: Ryan Mummert Deliver Promethean Loaner 65” LX Panel to Pacific Industrial Park for Title Guaranty’s event. The panel will stay at the event location until Monday, 11/20/2023. |
11/17/2023 02:00 pm |
Kevin Hsueh | No Signature: Customer signed acknowledgement form |
|
W40803
|
Onsite |
Ignacio, Valene Valene Ignacio Work Requested: by: Valene Ignacio Deliver Promethean 65" Nickel and mobile stand. |
11/17/2023 08:30 am |
Bryant Bagiac | No Signature: Customer signed loaner form |
|
W40802
|
Onsite |
Ignacio, Valene Valene Ignacio Work Requested: by: Valene Ignacio Deliver Promethean 65" Nickel and mobile stand. |
11/17/2023 09:00 am |
Kevin Hsueh | No Signature: customer signed acknowledgement form |
|
W40800
|
Onsite |
Santa Barbara Catholic School Joycelyn Varela Work Requested: by: Joycelyn Varela Deliver and install Promethean ActivPanel LX 65in and Motorized Mobile Stand. |
11/16/2023 02:00 pm |
Kevin Hsueh | No Signature: customer signed acknowledgement form |
|
W40799
|
Service Contract Remote |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Lisa reported Debtmaster running slow. |
11/16/2023 01:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W40798
|
Onsite |
Santa Barbara Catholic School Joycelyn Varela Work Requested: by: Joycelyn Varela Deliver and install 65" Promethean panel on motorized mobile stand in Pre-K Room, 1st Floor POC: Joycelyn Varela (671)632-5578 |
11/16/2023 03:30 pm |
Bryant Bagiac | No Signature: Customer signed acknowledgement form. Chstomer will sign invoice tomorrow when check is received. |
|
W40797
|
Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Setup MS Exchange Server |
11/15/2023 10:00 am |
Kevin Hsueh | No Signature: Project |
|
W40795
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Deliver and setup SonicWALL TZ470 |
11/15/2023 03:00 pm |
Kevin Hsueh | With Customer Signature |
|
W40794
|
Onsite |
Marianas Energy Company Geri B. Santos Work Requested: by: Geri B. Santos Conduct Promethean End-User Training for MEC. |
11/15/2023 04:00 pm |
KaeAna Dee Camacho | With Customer Signature |
|
W40793
|
Service Contract Onsite |
Pretzelmaker Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams troubleshoot systems |
11/15/2023 09:43 am |
Kevin Hsueh | With Customer Signature |
|
W40789
|
Onsite |
Marianas Energy Company Josie Camacho Work Requested: by: Josie Camacho Install Promethean Panel |
11/14/2023 01:30 pm |
Kevin Hsueh | No Signature: customer signed acknowledgement form |
|
W40788
|
Onsite |
Marianas Energy Company Josie Camacho Work Requested: by: Josie Camacho Install wall-mounted 86 inch Promethean Panel |
11/14/2023 02:00 pm |
Bryant Bagiac | No Signature: Customer signed acknowledgement form and invoice. |
|
W40787
|
Onsite |
Payless Markets, Inc. Rosae Calvo Work Requested: by: Rosae Calvo conduct end-user training for Payless staff |
11/13/2023 10:00 am |
KaeAna Dee Camacho | No Signature: customer unavailable |
|
W40786
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Deliver and setup Lenovo Workstation. |
11/14/2023 09:30 am |
Bryant Bagiac | With Customer Signature |
|
W40785
|
Service Contract Onsite |
Guam Memorial Park Agnes Quitugua Work Requested: by: Agnes Quitugua Setup CSI and Cyberquery on Lenovo laptop for Audrey. |
11/13/2023 02:00 pm |
Bryant Bagiac | With Customer Signature |
|
W40784
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Debtmaster upgrade to version 11.40 on Server and Workstations. Troubleshoot APPSRV. |
11/13/2023 09:00 am |
Bryant Bagiac | With Customer Signature |
|
W40783
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Ambyth Warehouse: tag/locate Docomo Modem to be used for Docomo IP Phones. Per Docomo's request |
11/13/2023 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W40782
|
Onsite |
Guam Surveyor, LLC Mary Joy Sotic Work Requested: by: Mary Joy Sotic Trackimo Install |
11/10/2023 01:30 pm |
Kevin Hsueh | No Signature: Project |
|
W40781
|
Service Contract Inhouse |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Set up and deliver new ThinkStation P3 Ultra. Install N-Able and SentinelOne software. |
11/10/2023 09:00 am |
Bryant Bagiac |
No Signature: Remote Support
Signature for Later: Signature will be on WO40786 |
|
W40780
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot Pano Room Workstation Monitot |
11/10/2023 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W40779
|
Service Contract Remote |
Guam Memorial Park Lynn Painter Work Requested: by: Lynn Painter CSI Software running slow. Restart GMPSRV |
11/09/2023 08:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W40778
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Grant Accounting staff access to Trucking share drives. Grant Leila Agoyaoy (Subic) access to Accounting and Trucking share drives. |
11/09/2023 10:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W40776
|
Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park Setup Dave Amador's email on his laptop |
11/09/2023 09:00 am |
Bryant Bagiac | With Customer Signature |
|
W40775
|
Onsite |
Guam Department of Education Work Requested: by: Neil Rochelle 2 Promethean install 75in – Wall mount cement POC: Evotia Perez |
11/08/2023 08:30 am |
Chu Hsieh | No Signature: project |
|
W40774
|
Onsite |
Guam Department of Education Work Requested: by: 2 Promethean install 75in – Wall mount cement POC: Evotia Perez |
11/08/2023 08:30 am |
Bryant Bagiac | No Signature: Customer signed acknowledgement forms and invoice |
|
W40773
|
Onsite |
Guam Department of Education Work Requested: by: 2 Promethean install 75in – Wall mount cement POC: Evotia Perez |
11/08/2023 08:30 am |
Kevin Hsueh | No Signature: Customer signed acknowledgement form and invoice |
|
W40772
|
Onsite |
Fargo Pacific, Inc. Feli Dela Cruz Work Requested: by: Feli Dela Cruz Check Feli's Outlook. Issue related to migration |
11/07/2023 09:00 am |
Bryant Bagiac | With Customer Signature |
|
W40770
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: by: Melet Santos Troubleshoot Ajera. Check old analog wall jack – see if can convert to RJ45 |
11/06/2023 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W40769
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park Email Project |
11/06/2023 08:29 am |
Kevin Hsueh | No Signature: Project |
|
W40768
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park Email Migration Project |
11/03/2023 08:30 am |
Bryant Bagiac | No Signature: Project |
|
W40767
|
Remote |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park Configure Intermedia Hosted Exchange. Migration from Rackspace to Intermedia. |
11/02/2023 01:30 pm |
Kevin Hsueh | No Signature: Project |
|
W40766
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Troubleshoot Gail and Joy Outlook clients not syncing. |
11/02/2023 02:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W40765
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Troubleshoot Xerox Printer network issues. |
11/02/2023 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W40764
|
Onsite |
Payless Markets, Inc. Rosae Calvo Work Requested: by: Rosae Calvo Deliver and install ActivPanel 65in. |
11/01/2023 02:00 pm |
Bryant Bagiac | No Signature: Customer signed acknowledgement forms |
|
W40763
|
Onsite |
Payless Markets, Inc. Rosae Calvo Work Requested: by: Rosae Calvo Deliver and install ActivPanel 65in. |
11/01/2023 02:00 pm |
Kevin Hsueh | No Signature: Customer signed acknowledgement form |
|
W40761
|
Onsite |
Guam Surveyor, LLC Mary Joy Sotic Work Requested: by: Mary Joy Sotic Install Trackimo GPS units in Guam Surveyor vehicles. |
11/01/2023 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W40760
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Setup 2 new employees on time attendance software and biometric time clock. Troubleshoot various other issues. |
10/31/2023 04:00 pm |
Kevin Hsueh | With Customer Signature |
|
W40759
|
Onsite |
Title Guaranty of Guam Ryan Mummert Work Requested: by: Ryan Mummert Pick up DSI Promethean ActivPanel Loaner to 1780 Admiral Sherman Boulevard, Tiyan, 96913, Guam for Title Guaranty event. |
11/06/2023 09:00 am |
Bryant Bagiac | No Signature: |
|
W40758
|
Onsite |
Title Guaranty of Guam Ryan Mummert Work Requested: by: Ryan Mummert Pick up DSI Promethean ActivPanel Loaner to 1780 Admiral Sherman Boulevard, Tiyan, 96913, Guam for Title Guaranty event. |
11/06/2023 10:00 am |
Chu Hsieh | No Signature: Loaner |
|
W40757
|
Onsite |
Title Guaranty of Guam Ryan Mummert Work Requested: by: Ryan Mummert Deliver DSI Promethean ActivPanel Loaner to 1780 Admiral Sherman Boulevard, Tiyan, 96913, Guam for Title Guaranty event. |
11/04/2023 09:30 am |
Chu Hsieh | No Signature: Installation cancelled due to site location. |
|
W40756
|
Onsite |
Title Guaranty of Guam Ryan Mummert Work Requested: by: Ryan Mummert Deliver DSI Promethean ActivPanel Loaner to 1780 Admiral Sherman Boulevard, Tiyan, 96913, Guam for Title Guaranty event. |
11/04/2023 09:30 am |
Kevin Hsueh | No Signature: |
|
W40755
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Check server. Non-responsive |
10/31/2023 09:30 am |
Chu Hsieh | No Signature: remote support |
|
W40752
|
Service Contract Remote |
Fargo Pacific, Inc. Guy Binoya Work Requested: by: Guy Binoya Troubleshoot Antonio's laptop access to MS Office 365 |
10/30/2023 02:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W40749
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Re-key SSL Certificate. Install new SSL Certificate. |
10/30/2023 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W40747
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Troubleshoot Mr. Webber's exchange email. |
10/27/2023 10:30 am |
Kevin Hsueh | With Customer Signature |
|
W40745
|
Onsite |
Guam Association of Realtors Michaela Pangelinan Work Requested: by: Michaela Pangelinan Pick up Loaner Panel |
10/26/2023 02:30 pm |
Bryant Bagiac | No Signature: Customer signed loaner form |
|
W40744
|
Onsite |
Guam Association of Realtors Michaela Pangelinan Work Requested: by: Michaela Pangelinan Pick up Loaner Panel |
10/26/2023 02:30 pm |
Kevin Hsueh | No Signature: Customer signed acknowledgement form |
|
W40743
|
Onsite |
Guam Department of Education Work Requested: by: Site Visit at PC Lujan for Promethean wall mount install. |
10/26/2023 09:00 am |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: |
|
W40742
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Reinstall PC Law on Lisa's workstation |
10/26/2023 10:30 am |
Kevin Hsueh | With Customer Signature |
|
W40740
|
Onsite |
Guam Association of Realtors Michaela Pangelinan Work Requested: by: Michaela Pangelinan Deliver Loaner Promethean Panel to Guam Association of Realtors |
10/25/2023 03:00 pm |
Kevin Hsueh | No Signature: Customer signed Acknowledgement Form |
|
W40739
|
Onsite |
Guam Association of Realtors Michaela Pangelinan Work Requested: by: Michaela Pangelinan Deliver Loaner Promethean Panel to Guam Association of Realtors |
10/25/2023 03:00 pm |
Bryant Bagiac | No Signature: Customer signed loaner form |
|
W40738
|
Onsite |
Guam Department of Education Joaquina Work Requested: by: Joaquina Conduct Promethean End-User Training at Guam Adventist Academy. PO#20232688 |
10/25/2023 03:30 pm |
KaeAna Dee Camacho | With Customer Signature |
|
W40737
|
Onsite |
MedPharm Leandro Gabriel Work Requested: by: Leandro Gabriel Conduct 3CX Phone System End User Training |
10/25/2023 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W40734
|
Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Setup Liz's workstation on new server domain. |
10/24/2023 02:00 pm |
Kevin Hsueh | No Signature: Project |
|
W40726
|
Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Add Vanessa Cruz to new domain. |
10/23/2023 02:00 pm |
Bryant Bagiac |
No Signature: Remote Support
Signature for Later: Project |
|
W40725
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Issues with backup and 10gb switch |
10/23/2023 10:15 am |
Chu Hsieh | With Customer Signature |
|
W40721
|
Service Contract Inhouse |
Guam Department of Education Work Requested: by: Dispose of cardboard and trash from Promethean panel install on 10/19/2023 |
10/20/2023 03:00 pm |
Bryant Bagiac | No Signature: Boxes taken back to dispose here at DSI office |
|
W40719
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos setup network switch. Add 2 new employees to timeclock. |
10/20/2023 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W40718
Ref/PO#20233033-00 |
Service Contract Onsite |
Guam Department of Education Gary Cruz Work Requested: by: Gary Cruz Quality check 2 ActivPanel V9 75" and accessories PO# 20233033-00 GDOE POC: Gary Cruz Contact: 300-1580 |
10/20/2023 10:00 am |
Bryant Bagiac | With Customer Signature |
|
W40716
|
Onsite |
Guam Department of Education Joaquina Work Requested: by: Joaquina Install 3 Promethean Panels to Guam Adventist Academy. Panel SN: 9A65BN832KB0670059, 9A65BN832KB0670060, 9A65N312KB0540405 |
10/19/2023 12:30 pm |
Kevin Hsueh | No Signature: Customer Signed Acknowledgement Form |
|
W40715
|
Onsite |
Guam Department of Education Joaquina Work Requested: by: Joaquina Install 3 Promethean Panels to Guam Adventist Academy. Panel SN: 9A65BN832KB0670059 , 9A65BN832KB0670060, 9A65N312KB0540405 |
10/19/2023 10:30 am |
Chu Hsieh | No Signature: Project |
|
W40714
|
Onsite |
Guam Department of Education Joaquina Work Requested: by: Joaquina Pick up Qty3 Promethean Panels and accessories from GDOE Warehouse. Deliver and install to Guam Adventist Academy. Panel SN: 9A65BN832KB0670059, 9A65BN832KB0670060, 9A65N312KB0540405 |
10/19/2023 09:00 am |
Bryant Bagiac | No Signature: Customer signed acknowledgement forms |
|
W40713
|
Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Check Accounting Network Share Drives |
10/18/2023 04:30 pm |
Kevin Hsueh | No Signature: Project |
|
W40712
|
Inhouse |
Calvo, Duane Duane Calvo Work Requested: by: Duane Calvo Test Trackimo device. Location updates are slow. |
10/18/2023 03:12 pm |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: Customer will pick up |
|
W40706
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Upgrade Debtmaster to version 11.39 on Server and all Workstations. |
10/17/2023 09:30 am |
Bryant Bagiac | With Customer Signature |
|
W40704
|
Service Contract Remote |
Morrico Equipment Esther Cruz Work Requested: by: Esther Cruz Provision Yealink T43U (IP: 10.68.0.144) for Extension 250 Jarret Lizama. |
10/16/2023 10:00 am |
Kevin Hsueh | No Signature: Remote Support: Esther Cruz email request. |
|
W40703
|
Service Contract Remote |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Informed Lisa to whitelist the domain name on SonicWall Email security. Perform Windows updates on the servers. Schedule restart at 6:30PM. Lisa will login and restart SQL tomorrow morning. |
10/16/2023 10:00 am |
Chu Hsieh | No Signature: remote support |
|
W40700
|
Service Contract Remote |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Troubleshoot SPX backup |
10/13/2023 04:00 pm |
Chu Hsieh | No Signature: remote support |
|
W40699
|
Onsite |
Rivera, Allandail Allandail Rivera Work Requested: by: Allandail Rivera Deliver and Install loaner Promethean ActivPanel V9 75" with Mobile Stand to Bishop Baumgartner, Curriculum Coordinator Office, 1st floor. |
10/16/2023 10:00 am |
Bryant Bagiac | No Signature: Customer signed acknowledgement and loaner panel forms |
|
W40698
|
Onsite |
Rivera, Allandail Allandail Rivera Work Requested: by: Allandail Rivera Deliver and Install loaner Promethean ActivPanel V9 75" with Mobile Stand to Bishop Baumgartner, Curriculum Coordinator Office, 1st floor. |
10/16/2023 10:00 am |
Kevin Hsueh | No Signature: Customer signed acknowledgement form |
|
W40697
|
Service Contract Remote |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Error message from Shadowprotect backup I/O error. |
10/13/2023 10:00 am |
Chu Hsieh | No Signature: REMOTE SUPPORT |
|
W40695
|
Service Contract Remote |
Morrico Equipment Esther Cruz Work Requested: by: Esther Cruz Check/Update 3CX Phone System Office Hours |
10/12/2023 10:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W40694
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot Lennie Cruz's biometric timeclock issues |
10/12/2023 09:00 am |
Kevin Hsueh | No Signature: Unable to load DSI WebApp while onsite |
|
W40691
|
Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Add Bella, Vanessa, and Liz workstations/laptop to new Ambyth Domain |
10/11/2023 12:30 pm |
Bryant Bagiac |
No Signature: Remote Support
Signature for Later: Project |
|
W40690
|
Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Move all data from old servers to new server |
10/07/2023 08:30 am |
Kevin Hsueh | No Signature: Project |
|
W40689
|
Service Contract Remote |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Boat Reservation System Updates |
10/05/2023 10:00 am |
Pam Castilla | No Signature: Remote Support |
|
W40688
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Setup employee on biometric timeclock |
10/06/2023 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W40686
|
Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Finish setup of workstation on new domain. Logistics office: 3 workstations. HQ Office: 1 laptop. Warehouse: 2 workstations. |
10/06/2023 09:00 am |
Bryant Bagiac |
No Signature: Remote Support
Signature for Later: Project |
|
W40684
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: by: Lou Garcia Backup mailboxes for: dsablan@ambyth.com, cconcepcion@ambyth.com, dhattig@ambyth.com. Delete 3 email accounts after mailbox backup |
10/05/2023 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W40683
|
Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Ambyth Guam Server Project: Add Logistics Department workstations to new server domain |
10/05/2023 09:00 am |
Bryant Bagiac |
No Signature: Remote Support
Signature for Later: Project. Signature to be collected on final day of project |
|
W40682
|
Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Ambyth Guam Server Project: Add Logistics Department workstations to new server domain |
10/05/2023 09:00 am |
Kevin Hsueh | No Signature: Project |
|
W40679
|
Onsite |
Guam Community College Joleen Evangelista Work Requested: by: Joleen Evangelista Conduct end-user training for GCC staff |
10/04/2023 11:00 am |
KaeAna Dee Camacho | With Customer Signature |
|
W40677
|
Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Ambyth Guam Server Project: Add Ops Department workstations to new server domain |
10/04/2023 09:00 am |
Bryant Bagiac |
No Signature: Remote Support
Signature for Later: Project. Signature to be collected at final day of project |
|
W40676
|
Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Ambyth Guam Server Project: Add Ops Department workstations to new server domain |
10/04/2023 09:00 am |
Kevin Hsueh | No Signature: Project |
|
W40675
|
Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Ambyth Guam Server Project: Add Accounting and HR Department workstations to new server domain |
10/03/2023 09:00 am |
Bryant Bagiac | No Signature: Project. Signature to be collected at end project |
|
W40674
|
Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Ambyth Guam Server Project: Add Accounting and HR Department workstations to new server domain |
10/03/2023 09:00 am |
Kevin Hsueh | No Signature: Project |
|
W40673
|
Service Contract Remote |
Morrico Equipment Cornelio Madrid Work Requested: by: Cornelio Madrid Provision Extension 230 on Yealink IP Phone (IP: 10.68.0.90) |
10/02/2023 03:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W40671
|
Onsite |
Guam Insurance Adjusters Bridget Bagiac Work Requested: by: Bridget Bagiac Replace batteries in 2 UPS in server room |
10/02/2023 03:30 pm |
Bryant Bagiac | With Customer Signature |
|
W40670
|
Service Contract Onsite |
Guam Memorial Park Agnes Quitugua Work Requested: by: Agnes Quitugua -Set up system in the processing department area. To include CSI, Microsoft Word and Excel. -Setup Email for: Colleen Leon Guerrero and Merlina Saiman. Setup new Login for the two New Employees -Troubleshoot Jor-Els computer |
10/03/2023 10:00 am |
Chu Hsieh | With Customer Signature |
|
W40669
Ref/PO#20211630-00 |
Onsite |
Guam Department of Education Kenneth Swanson Work Requested: by: Kenneth Swanson Troubleshoot Whiteboard Application on Promethean ActivPanel Nickel SN: 72W26-L8JC7N5550240 Asset Tag: 78332 |
10/02/2023 11:00 am |
KaeAna Dee Camacho | With Customer Signature |
|
W40668
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Irene Babac Work Requested: by: Irene Babac Irene reported she is unable to open an email with invoice from Ninth Design |
10/02/2023 08:30 am |
Kevin Hsueh | No Signature: Remote Support: Irene Babac email request |
|
W40665
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Setup new workstation for Kyoko. |
09/28/2023 09:30 am |
Bryant Bagiac | With Customer Signature |
|
W40664
|
Service Contract Onsite |
Fargo Pacific, Inc. Guy Binoya Work Requested: by: Guy Binoya Troubleshoot Arnel's laptop login issues |
09/28/2023 09:00 am |
Bryant Bagiac | With Customer Signature |
|
W40663
|
Onsite |
National Weather Service Brandon Aydlett Work Requested: by: Brandon Aydlett Conduct end-user training for National Weather Service staff |
09/19/2023 10:00 am |
KaeAna Dee Camacho | No Signature: customer unavailable |
|
W40662
|
Onsite |
Today's Realty Anthony Godwin Work Requested: by: Anthony Godwin Conduct end-user training for Today's Realty staff |
09/25/2023 03:30 pm |
KaeAna Dee Camacho | No Signature: customer unavailable |
|
W40657
|
Service Contract Inhouse |
Guam Department of Education Kimberly Torres Work Requested: by: Kimberly Torres Troubleshoot Promethean panel screen issues |
09/14/2023 01:30 pm |
Bryant Bagiac | No Signature: Customer signed on when panel was delivered on work order W40634 |
|
W40656
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Troubleshoot Mr. Webber's email sync issue |
09/22/2023 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W40654
|
Onsite |
Today's Realty Anthony Godwin Work Requested: by: Anthony Godwin Deliver and install Promethean ActivPanel 75" V9 Standard to Today's Realty. SN: 9A75AN414KB0620325. |
09/22/2023 10:00 am |
Chu Hsieh | No Signature: Assist bryant |
|
W40653
|
Onsite |
Today's Realty Anthony Godwin Work Requested: by: Anthony Godwin Deliver and install Promethean ActivPanel 75" V9 Standard to Today's Realty. SN: 9A75AN414KB0620325. |
09/22/2023 10:00 am |
Bryant Bagiac | No Signature: Customer signed invoice and acknowledgement forms |
|
W40652
|
Onsite |
Title Guaranty of Guam Ryan Mummert Work Requested: by: Ryan Mummert Pick up loaner Promethean Panel at Hyatt |
09/21/2023 03:30 pm |
Kevin Hsueh | No Signature: Title Guaranty signed acknowledgement form |
|
W40651
|
Onsite |
Title Guaranty of Guam Ryan Mummert Work Requested: by: Ryan Mummert Pick up loaner panel from Hyatt |
09/21/2023 03:30 pm |
Bryant Bagiac | No Signature: Customer signed loaner form |
|
W40649
|
Service Contract Onsite |
Fargo Pacific, Inc. Bong Guzman Work Requested: by: Bong Guzman Troubleshoot Bong's email issues |
09/21/2023 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W40648
|
Onsite |
MedPharm Leandro Gabriel Work Requested: by: Leandro Gabriel Deliver IP Phones and conduct technical admin training |
09/21/2023 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W40647
|
Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Ambyth advised Leonie and Jazmine scan share drive mapping/access is incorrect |
09/21/2023 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W40645
|
Service Contract Remote |
Guam Memorial Park Agnes Quitugua Work Requested: by: Agnes Quitugua Create new account/email for Patricia Tedtaotao (Collections@guammemorialpark.com) |
09/21/2023 08:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W40644
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Deliver PC to site and add to domain. Install SentineOne, N-Able Agent, PCLaw and DebtMaster |
09/21/2023 10:00 am |
Chu Hsieh | With Customer Signature |
|
W40642
|
Onsite |
Title Guaranty of Guam Ryan Mummert Work Requested: by: Ryan Mummert Deliver Promethean Loaner AP9 panel to Hyatt Guam and store in Tour Lounge. SN: 9A754M833K20650190 |
09/20/2023 09:56 am |
Bryant Bagiac | No Signature: POC was not present during delivery. Hyatt staff did not want to sign and be liable for the loaner panel. |
|
W40641
|
Onsite |
Title Guaranty of Guam Ryan Mummert Work Requested: by: Ryan Mummert Deliver Promethean Loaner AP9 panel to Hyatt Guam and store in Tour Lounge. SN: 9A754M833K20650190 |
09/20/2023 04:00 pm |
Kevin Hsueh | No Signature: Title Guaranty not present on site. Hyatt rep refused to sign |
|
W40640
|
Onsite |
Today's Realty Anthony Godwin Work Requested: by: Anthony Godwin Pick up DSI Promethean Loaner AP9 Panel from Today's Realty. SN: 9A754M833K20650190 |
09/20/2023 02:30 pm |
Bryant Bagiac | No Signature: Customer signed loaner form |
|
W40639
|
Onsite |
Today's Realty Anthony Godwin Work Requested: by: Anthony Godwin Pick up DSI Promethean Loaner AP9 Panel from Today's Realty. SN: 9A754M833K20650190 |
09/20/2023 02:30 pm |
Kevin Hsueh | No Signature: Customer signed acknowledgement form |
|
W40635
|
Onsite |
Guam Department of Education Ansley Jackson Work Requested: by: Ansley Jackson Relocate the following ActivPanels: Room 13 to Room 206 PROMETHEAN WHITEBOARD TOUCHSCREEN 78334 75W26-L8HC7N5550163 PROMETHEAN MOBILE STAND W/SPEAKER 78444 12200747-088 Room 106 to Room 203: PROMETHEAN WHITEBOARD TOUCHSCREEN 78336 75W26-L8HC7N5550342 PROMETHEAN MOBILE STAND W/SPEAKER 78446 12200747-089 |
09/20/2023 10:30 am |
Kevin Hsueh | No Signature: |
|
W40634
|
Onsite |
Guam Department of Education Kimberly Torres Work Requested: by: Kimberly Torres Deliver panel back to PC Lujan. ActivPanel 75" Nickel SN: 75W26-K7HBDN1970183, GDOE Asset Tag: 46687 |
09/20/2023 08:30 am |
Bryant Bagiac | With Customer Signature |
|
W40633
|
Onsite |
Guam Department of Education Kimberly Torres Work Requested: by: Kimberly Torres Deliver panel back to PC Lujan. ActivPanel 75" Nickel SN: 75W26-K7HBDN1970183, GDOE Asset Tag: 46687 |
09/20/2023 08:30 am |
Kevin Hsueh | No Signature: |
|
W40632
|
Onsite |
Marianas Energy Company Geri B. Santos Work Requested: by: Geri B. Santos Deliver Promethean Loaner ActivPanel LX & Accessories to MEC, Admin Building, 2nd floor conference room. SN: LX651N518KB1910268 |
09/19/2023 02:00 pm |
Bryant Bagiac | No Signature: Customer signed loaner forms |
|
W40631
|
Onsite |
Marianas Energy Company Geri B. Santos Work Requested: by: Geri B. Santos Deliver Promethean Loaner ActivPanel LX & Accessories to MEC, Admin Building, 2nd floor conference room. SN: LX651N518KB1910268 |
09/19/2023 02:00 pm |
Chu Hsieh | No Signature: Loaner delivery |
|
W40630
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Meeting with Dr. Kim. Setup CCTV access on Linda's mobile phone |
09/19/2023 03:30 pm |
Kevin Hsueh | With Customer Signature |
|
W40626
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Install N-Able N-Central client on all workstations. Update registry key setting for Windows Updates on all workstations. |
09/18/2023 01:30 pm |
Bryant Bagiac | With Customer Signature |
|
W40625
|
Onsite |
Guam Surveyor, LLC Mary Joy Sotic Work Requested: by: Mary Joy Sotic Deliver and setup GSM Gateway |
09/15/2023 02:00 pm |
Kevin Hsueh | No Signature: Customer signed off on invoice |
|
W40624
|
Service Contract Remote |
Morrico Equipment Esther Cruz Work Requested: by: Esther Cruz Change the name on Extension 240 and IP Phone from Darren Calma to Amber Cabrera. |
09/15/2023 10:44 am |
Kevin Hsueh | No Signature: Remote Support: Esther Cruz email request |
|
W40623
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Upgrade Debtmaster to version 11.38 on Server and all Workstations. |
09/15/2023 09:30 am |
Bryant Bagiac | With Customer Signature |
|
W40621
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Create list of items that were moved out of server room. Create spreadsheet and email to Jacob. |
09/14/2023 10:32 am |
Bryant Bagiac | With Customer Signature |
|
W40619
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Chole open files on network and file explorer crashes. |
09/13/2023 11:00 am |
Chu Hsieh | No Signature: remote support |
|
W40618
|
Onsite |
Guam Department of Education Gary Cruz Work Requested: by: Gary Cruz QC and tag (GDOE Asset tag) 3 promethean panels at GDOE warehouse |
09/14/2023 09:00 am |
Bryant Bagiac | No Signature: Customer signed document |
|
W40617
|
Onsite |
Guam Department of Education Gary Cruz Work Requested: by: Gary Cruz QC and tag (GDOE Asset tag) 3 promethean panels at GDOE warehouse |
09/14/2023 09:00 am |
Kevin Hsueh | No Signature: Customer signed acknowledgement form |
|
W40614
|
Service Contract Remote |
Guam Memorial Park Agnes Quitugua Work Requested: by: Agnes Quitugua Agnes reported an ex-employee deleted several files from server share drives. Restore files from backup image. |
09/12/2023 08:30 am |
Kevin Hsueh | No Signature: Remote Support: Agnes Quitugua email request |
|
W40613
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Deliver and set up workstation |
09/12/2023 09:30 am |
Bryant Bagiac | With Customer Signature |
|
W40611
|
Remote |
JMC Equipment Rental Marie "Cookie" Taitano Work Requested: by: Marie "Cookie" Taitano Cookie reported JMC emails are down. |
09/11/2023 10:00 am |
Kevin Hsueh | No Signature: Remote Support: Cookie Requested Via Email |
|
W40610
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: by: Lou Garcia Set up user account for Leonie Toves. Return Dell laptop and charger to Louise. |
09/11/2023 09:00 am |
Bryant Bagiac | With Customer Signature |
|
W40609
|
Remote |
MedPharm Leandro Gabriel Work Requested: by: Leandro Gabriel Deploy 3CX Phone System |
09/08/2023 02:00 pm |
Kevin Hsueh | No Signature: Remote Support: Project |
|
W40608
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: by: Lou Garcia Create new email and MS Office 365 account for Leonie Toves |
09/08/2023 02:30 pm |
Kevin Hsueh | No Signature: Remote Support: Lou Garcia email request |
|
W40607
|
Service Contract Onsite |
Micronesian Divers Association Joleen West Work Requested: by: Joleen West Install CounterPoint software on Warehouse workstation. (Work with Kevin on this) |
09/08/2023 02:00 pm |
Bryant Bagiac | With Customer Signature |
|
W40603
|
Service Contract Onsite |
Morrico Equipment John Ray Tudela Work Requested: by: John Ray Tudela Tone and trace cables in Service Area. John Ray wants to determine which lines he can cut and clean up. |
09/08/2023 10:00 am |
Chu Hsieh | With Customer Signature |
|
W40597
|
Onsite |
National Weather Service Brandon Aydlett Work Requested: by: Brandon Aydlett install 65in Promethean standard with mobile stand SN: 9A65BN729KB0080036 |
09/07/2023 02:00 pm |
Bryant Bagiac | No Signature: Customer signed acknowledgement form |
|
W40596
|
Onsite |
National Weather Service Brandon Aydlett Work Requested: by: Brandon Aydlett install 65in Promethean standard with mobile stand SN: 9A65BN729KB0080036 |
09/07/2023 02:00 pm |
Kevin Hsueh | No Signature: Customer signed acknowledgement form |
|
W40595
|
Service Contract Onsite |
Guam Memorial Park Lynn Painter Work Requested: by: Lynn Painter Deliver and install new UPS batteries |
09/06/2023 09:30 am |
Bryant Bagiac | With Customer Signature |
|
W40594
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Jacob reported Subic is unable to access Saipan CYMA. VPN Down (Same issue as last Monday). |
09/05/2023 08:30 am |
Kevin Hsueh | No Signature: Remote Support: Jacob Tareyama request |
|
W40592
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Michael Makio Work Requested: by: Michael Makio Troubleshoot network switch |
09/05/2023 10:36 am |
Kevin Hsueh | With Customer Signature |
|
W40589
|
Onsite |
Guam Department of Education Sophia Duenas Work Requested: by: Sophia Duenas Firmware Update for AP7 75" SN: 75W26-L3HB3N2440272, GDOE Asset Tag#59529 PO# 20211296-00. |
09/01/2023 09:00 am |
KaeAna Dee Camacho | No Signature: customer unavailable |
|
W40588
|
Service Contract Onsite |
Micronesian Divers Association Wes Seleen Work Requested: by: Wes Seleen Deliver and setup workstation for Warehouse |
09/01/2023 08:39 am |
Kevin Hsueh | With Customer Signature |
|
W40584
|
Onsite |
Guam Department of Education Kimberly Torres Work Requested: by: Kimberly Torres Pick-Up panel at PC Lujan. ActivPanel 75" Nickel SN: 75W26-K7HBDN1970183, GDOE Asset Tag: 46687 |
09/05/2023 09:30 am |
Bryant Bagiac | No Signature: Customer signed acknowledgement form. |
|
W40583
|
Onsite |
Guam Department of Education Kimberly Torres Work Requested: by: Kimberly Torres Pick-Up ActivPanel 75" Nickel SN: 75W26-K7HBDN1970183, GDOE Asset Tag: 46687. |
09/05/2023 09:30 am |
Kevin Hsueh | No Signature: customer signed acknowledgement form |
|
W40581
|
Inhouse |
University of Guam Vince Work Requested: Per Vince, dropped off Avaya phone units to test with 3CX. |
01/22/2024 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W40580
|
Onsite |
University of Guam Ken San Nicolas Work Requested: by: Ken San Nicolas conduct end user training for UOG E-Sports Promethean LX 86" SN: LX861N417KL1650174 |
08/30/2023 03:30 pm |
KaeAna Dee Camacho | With Customer Signature |
|
W40579
|
Onsite |
University of Guam Ken San Nicolas Work Requested: by: Ken San Nicolas install promethean LX 86" SN: LX861N417KL1650174 to UOG |
08/30/2023 10:07 am |
Bryant Bagiac | No Signature: Customer signed invoice and acknowledgement forms. |
|
W40578
|
Onsite |
University of Guam Ken San Nicolas Work Requested: by: Ken San Nicolas install promethean LX 86" SN: LX861N417KL1650174 with motorized mobile stand |
08/30/2023 10:00 am |
Kevin Hsueh | No Signature: Customer signed acknowledgement form |
|
W40573
|
Onsite |
Guam Community College Joleen Evangelista Work Requested: by: Joleen Evangelista help install 2 promethean panels at GCC 70in and 86in |
08/28/2023 01:45 pm |
Chu Hsieh | No Signature: assisted Jason and Bryant |
|
W40572
|
Onsite |
Guam Community College Joleen Evangelista Work Requested: by: Joleen Evangelista install 2 promethean panels - 70in and 86in with mobile stand |
08/28/2023 12:30 pm |
Bryant Bagiac |
No Signature: Customer signed invoice and acknowledgement papers. Signature for Later: Customer signed invoice and acknowledgement papers. |
|
W40567
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Create new user profile and setup printer access. Create new alias account bclpc@guamlaw.net |
08/25/2023 10:45 am |
Chu Hsieh | With Customer Signature |
|
W40566
|
Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Deliver and setup Lenovo Workstation at ISA Dental. Add to domain. Setup MS Office Software. Ensure invoice is signed by the customer and brought back to DSI. |
08/25/2023 10:30 am |
Bryant Bagiac | With Customer Signature |
|
W40565
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: by: Lou Garcia Create new email accounts for Jazmin Sablan and Gladys Abino. |
08/24/2023 04:00 pm |
Kevin Hsueh | No Signature: Hosted Exchange Email Task |
|
W40562
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo restore file from yesterday's backup |
08/24/2023 09:30 am |
Chu Hsieh | No Signature: remote support |
|
W40558
|
Service Contract Onsite |
Micronesian Divers Association Wes Seleen Work Requested: by: Wes Seleen Troubleshoot Noriko's workstation/network. |
08/23/2023 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W40556
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Troubleshoot TP-Link balancer at Mr. Webber's Residence |
08/22/2023 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W40555
|
Onsite |
Guam Department of Education Eleanor Lansang Work Requested: by: Eleanor Lansang IWB relocation for BMS - 1st floor to 2nd floor (original: RM 5) Panel SN: 75W26-M4HBEN0100508 DSI ASSET TAG: 1211216 |
08/31/2023 09:00 am |
Bryant Bagiac | No Signature: Customer signed acknowledgement forms |
|
W40554
|
Onsite |
Guam Department of Education Eleanor Lansang Work Requested: by: Eleanor Lansang IWB relocation for BMS - 1st floor to 2nd floor (original: RM 5) Panel SN: 75W26-M4HBEN0100508 DSI ASSET TAG: 1211216 |
08/31/2023 09:00 am |
Kevin Hsueh | No Signature: Customer signed acknowledgement form |
|
W40553
|
Service Contract Remote |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Troubleshoot Server. Vanessa reported slowness when accessing network resources. |
08/22/2023 09:00 am |
Kevin Hsueh | No Signature: Remote Support: Email Request from Vanessa Santos-Pinkney |
|
W40551
|
Onsite |
JMC Equipment Rental Corey Paulino Work Requested: by: Corey Paulino Troubleshoot Rodney's Email Issue |
08/21/2023 01:45 pm |
Kevin Hsueh | No Signature: WARRANTY SERVICE |
|
W40550
|
Onsite |
The Giving Tree Em Cruz Work Requested: by: Em Cruz trouble shoot promethean panel - lagging SN: 65W26-M5HBEN1440304 |
08/21/2023 01:00 pm |
KaeAna Dee Camacho | With Customer Signature |
|
W40549
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Trace incoming fax line. Not receiving faxes and cables looks to be unconnected and under the server shelving that contractor may have moved or cut |
08/21/2023 11:00 am |
Chu Hsieh | With Customer Signature |
|
W40543
|
Service Contract Onsite |
Island Medical Staff and Billing Carolyn Mafnas Work Requested: by: Carolyn Mafnas Install 3 new UPS |
08/16/2023 11:00 am |
Bryant Bagiac | With Customer Signature |
|
W40540
|
Inhouse |
Unitek Environmental Jeanette Meno Work Requested: by: Jeanette Meno Install SSD and RAM Upgrades. |
08/15/2023 01:45 pm |
Kevin Hsueh | With Customer Signature |
|
W40537
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: by: Christi Taijeron Create new email account for Tanya Norman. |
08/15/2023 11:00 am |
Kevin Hsueh | No Signature: Hosted Email Support: Christi Taijeron Email Request |
|
W40535
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Lenovo Server Project: Document all Ambyth Workstations (Computer Names) and users (User profile using the workstation). |
08/15/2023 09:30 am |
Bryant Bagiac | With Customer Signature |
|
W40534
|
Remote |
Island Manufacturing and Wholesale Jovy Bonnano Work Requested: by: Jovy Bonnano Update mobile number for Jovy and Jim extensions. |
08/14/2023 10:00 am |
Kevin Hsueh | No Signature: 3CX Hosted Support |
|
W40533
|
Remote |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Reactivate SonicWALL Hosted Email Security Subscription |
08/12/2023 07:00 am |
Kevin Hsueh | No Signature: WARRANTY TASK |
|
W40531
|
Service Contract Remote |
Micronesian Divers Association Raquel Brion Work Requested: by: Raquel Brion Raquel advised she is not receiving some vendor emails. |
08/10/2023 11:00 am |
Kevin Hsueh | No Signature: Remote Support: Raquel Biron Email Request |
|
W40527
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Upgrade Debtmaster to version 11.37 on Server and Workstations. |
08/09/2023 09:30 am |
Bryant Bagiac | With Customer Signature |
|
W40526
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Replace server UPS and install external backup |
08/08/2023 09:45 am |
Chu Hsieh | With Customer Signature |
|
W40522
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams Setup Lenovo Workstation for Crissy. |
08/07/2023 09:00 am |
Bryant Bagiac | With Customer Signature |
|
W40519
|
Onsite |
Guam Surveyor, LLC Mary Joy Sotic Work Requested: by: Mary Joy Sotic 3CX Admin Training |
08/03/2023 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W40518
|
Service Contract Inhouse |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks See Kevin for instructions. |
08/03/2023 11:35 am |
Kevin Hsueh | With Customer Signature |
|
W40516
|
Service Contract Onsite |
Guam Memorial Park Lynn Painter Work Requested: by: Lynn Painter Troubleshoot CSI on workstation. Setup workstation at front desk. |
08/04/2023 11:00 am |
Kevin Hsueh | With Customer Signature |
|
W40514
|
Onsite |
Guam Surveyor, LLC Mary Joy Sotic Work Requested: by: Mary Joy Sotic 3CX Project: End User Training |
08/02/2023 10:00 am |
Kevin Hsueh | No Signature: peoject |
|
W40512
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Clean/organize server room in preparation for new server deployment |
08/02/2023 02:00 pm |
Bryant Bagiac |
No Signature: Remote Support
Signature for Later: |
|
W40511
|
Onsite |
Pacific Retina Specialists Marie Paulin Work Requested: by: Marie Paulin Setup Lenovo AIO. Deliver and setup Lenovo AIO onsite. |
08/21/2023 09:00 am |
Bryant Bagiac | With Customer Signature |
|
W40510
|
Onsite |
Today's Realty Anthony Godwin Work Requested: by: Anthony Godwin Deliver Loaner Promethean Panel |
08/01/2023 09:30 am |
Kevin Hsueh | No Signature: Loaner Panel Forms Signed by Today's Realty |
|
W40509
|
Onsite |
Today's Realty Anthony Godwin Work Requested: by: Anthony Godwin Deliver Loaner Promethean Panel |
08/01/2023 09:30 am |
Bryant Bagiac | No Signature: Remote Support |
|
W40508
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Install a temp battery pack for the APC Smart UPS 1500. |
08/01/2023 01:30 pm |
Chu Hsieh | With Customer Signature |
|
W40507
Ref/PO#P236A04660 |
Onsite |
Department of Land Management Kyle Meno Work Requested: by: Kyle Meno Configure/Grant access to 3CX Phone System Management Console for: Kyle, Darline, and Sonny. |
08/01/2023 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W40506
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez One of the backup drives is missing and not detected |
08/01/2023 09:45 am |
Chu Hsieh | With Customer Signature |
|
W40503
|
Onsite |
Guam Surveyor, LLC Mary Joy Sotic Work Requested: by: Mary Joy Sotic 3CX Project |
07/31/2023 09:00 am |
Kevin Hsueh | No Signature: Project |
|
W40502
|
Onsite |
Ina Wellness Collective Livia Marati Work Requested: by: Livia Marati Deliver Promethean Loaner ActivPanel to Nikko Hotel. |
07/28/2023 01:22 pm |
Chu Hsieh | No Signature: loaner |
|
W40501
|
Onsite |
Ina Wellness Collective Livia Marati Work Requested: by: Livia Marati Deliver Promethean Loaner ActivPanel to Nikko Hotel |
07/28/2023 01:20 pm |
Bryant Bagiac | No Signature: Remote Support |
|
W40496
|
Inhouse |
Guam Surveyor, LLC Mary Joy Sotic Work Requested: by: Mary Joy Sotic 3CX Project |
07/26/2023 11:18 am |
Bryant Bagiac | No Signature: No signature project. |
|
W40494
|
Service Contract Remote |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Troubleshoot mail@guamlaw.net mail flow issues. |
07/25/2023 02:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W40492
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Setup ICC Fax Line on 3CX Phone System |
07/25/2023 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W40488
|
Service Contract Remote |
Guam Memorial Park Timothy Leon Guerrero Work Requested: by: Timothy Leon Guerrero Tim reported that Jackie is unable to print to downstairs Kyocera printer |
07/20/2023 09:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W40484
|
Service Contract Inhouse |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams Clear out data from two Sony AIO. |
07/18/2023 02:04 pm |
Bryant Bagiac | With Customer Signature |
|
W40483
|
Service Contract Remote |
Morrico Equipment Alma Dimla Work Requested: by: Alma Dimla Per Alma, remove extension 770 from Operators Ring Group |
07/11/2023 11:20 am |
Kevin Hsueh | No Signature: Remote Support |
|
W40478
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Troubleshoot VPN issues |
07/17/2023 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W40473
|
Service Contract Remote |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Venessa reported her PC ran out of disk space |
07/13/2023 09:30 am |
Chu Hsieh | No Signature: remote support |
|
W40472
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Kyoko Mabuchi Work Requested: by: Kyoko Mabuchi Troubleshoot Kyoko's workstation |
07/13/2023 09:37 am |
Kevin Hsueh | With Customer Signature |
|
W40471
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Troubleshoot Network Issues |
07/13/2023 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W40470
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Michael Schniep Work Requested: by: Michael Schniep Troubleshoot Alpha Card ID Printing issues |
07/12/2023 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W40467
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Troubleshoot CYMA Users stuck issue. |
07/10/2023 04:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W40465
|
Service Contract Inhouse |
Isa Dental Linda Santos Work Requested: by: Linda Santos Install SSD |
07/10/2023 11:12 am |
Kevin Hsueh | With Customer Signature |
|
W40463
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: by: Melet Santos Check Server and Network equipment. Melet reported beeping noises present. |
07/10/2023 09:35 am |
Kevin Hsueh | With Customer Signature |
|
W40460
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Troubleshoot Chona's laptop issues |
07/07/2023 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W40459
|
Inhouse |
Roland cruz Roland Cruz Work Requested: by: Roland Cruz See Chu for details. |
07/07/2023 09:57 am |
Chu Hsieh | With Customer Signature |
|
W40457
|
Service Contract Inhouse |
Morrico Equipment Alma Dimla Work Requested: by: Alma Dimla 2 tech Panasonic Laptops for programming. One Panasonic laptop to mirror the contents. |
07/06/2023 08:30 am |
Bryant Bagiac |
No Signature: Remote Support
Signature for Later: Customer will pick up laptops later. |
|
W40456
|
Service Contract Onsite |
Guam Memorial Park Timothy Leon Guerrero Work Requested: by: Timothy Leon Guerrero Troubleshoot printing issues |
07/05/2023 02:59 pm |
Bryant Bagiac | With Customer Signature |
|
W40455
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: by: Christi Taijeron Troubleshoot various issues. |
07/05/2023 02:00 pm |
Bryant Bagiac | With Customer Signature |
|
W40448
|
Service Contract Onsite |
Fargo Pacific, Inc. Bong Guzman Work Requested: by: Bong Guzman Troubleshoot Bong's Laptop |
07/03/2023 10:35 am |
Kevin Hsueh | With Customer Signature |
|
W40446
|
Onsite |
National Weather Service Brandon Aydlett Work Requested: by: Brandon Aydlett Pickup Loaner Promethean Panel |
07/03/2023 09:00 am |
Bryant Bagiac | No Signature: Acknowledgement form signed. |
|
W40445
|
Onsite |
National Weather Service Brandon Aydlett Work Requested: by: Brandon Aydlett Pickup Loaner Promethean Panel |
07/03/2023 09:00 am |
Kevin Hsueh | No Signature: |
|
W40444
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: by: Jay Garrido Requested by Jay Garrido: Delete abarcinas@ambyth.com and rflores@ambyth.com email accounts on 6/30/2023. |
06/30/2023 01:30 pm |
Kevin Hsueh | No Signature: |
|
W40443
|
Onsite |
Anderson Air Force Base TSgt. Kevin Cruz Work Requested: by: TSgt. Kevin Cruz AAFB Relocation of ActivPanel 75” Titanium from Wall Mount to Mobile Stand. |
06/30/2023 09:30 am |
Bryant Bagiac | No Signature: Signed invoice |
|
W40442
|
Onsite |
Anderson Air Force Base TSgt. Kevin Cruz Work Requested: by: TSgt. Kevin Cruz AAFB Relocation of ActivPanel 75” Titanium from Wall Mount to Mobile Stand. |
06/30/2023 09:30 am |
Kevin Hsueh | No Signature: Customer Signed Installation Form |
|
W40441
|
Service Contract Onsite |
Micronesian Divers Association Joleen West Work Requested: by: Joleen West Check/troubleshoot PCI compliance scan |
06/29/2023 10:00 am |
Kevin Hsueh | No Signature: Unable to load web app while at the customer's site. |
|
W40437
|
Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Setup VMHost Server and VM Guest OS. |
06/28/2023 01:00 pm |
Kevin Hsueh | No Signature: Project |
|
W40434
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams Rick Frank reported he cannot login to Logmein or GMP Server. |
06/27/2023 11:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W40430
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Setup Bella's Laptop |
06/27/2023 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W40429
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Sophia unable to print to her HP LaserJet M605 |
06/26/2023 10:45 am |
Kevin Hsueh | No Signature: Remote Support |
|
W40428
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Troubleshoot Printing Issues |
06/23/2023 02:00 am |
Kevin Hsueh | With Customer Signature |
|
W40424
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Setup employee on Biometric Timeclock |
06/22/2023 09:00 am |
Bryant Bagiac | With Customer Signature |
|
W40418
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams Shirley unable to login |
06/19/2023 11:15 am |
Chu Hsieh | No Signature: Remote |
|
W40417
|
Service Contract Remote |
Brooks Concepcion Law, P.C. Terrence Brooks Work Requested: by: Terrence Brooks Terrence request to start up DebtMaster due to power outage earlier |
06/19/2023 10:10 am |
Chu Hsieh | No Signature: Remote |
|
W40415
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Check why server crash and failed to boot up properly this weekend |
06/19/2023 08:00 am |
Chu Hsieh | With Customer Signature |
|
W40412
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Tone and trace ICC Fax Line. Bring fax line up to second floor clinic. |
06/19/2023 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W40409
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Reconnect Server |
06/15/2023 12:00 pm |
Kevin Hsueh | No Signature: |
|
W40408
|
Emergency Onsite |
Royal Orchid Guam Justin Samonte Work Requested: by: Justin Samonte Royal Orchid main server crashed |
06/15/2023 10:22 am |
Kevin Hsueh | With Customer Signature |
|
W40407
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Update Debtmaster to version 11.34 on Server and all Workstations. |
06/15/2023 09:30 am |
Bryant Bagiac | With Customer Signature |
|
W40406
|
Service Contract Remote |
Micronesian Divers Association Joleen West Work Requested: by: Joleen West Troubleshoot NEX Workstation's access to boat reservation software and network printer. Per Joleen, both are down. |
06/14/2023 02:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W40405
|
Service Contract Remote |
Fargo Pacific, Inc. Guy Binoya Work Requested: by: Guy Binoya Reset Hermie's email password. Setup email account on his mobile phone. |
06/14/2023 11:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W40402
|
Service Contract Inhouse |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Upgrade Lenovo Workstations to Windows 10 Pro |
06/13/2023 09:00 am |
Bryant Bagiac | With Customer Signature |
|
W40398
|
Service Contract Remote |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Troubleshoot emails not being delivered to gmail.com |
06/09/2023 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W40397
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Setup and install new SSD. Deliver workstation back to site. |
06/09/2023 01:30 pm |
Bryant Bagiac | With Customer Signature |
|
W40392
|
Service Contract Onsite |
Roberts, Fowler & Visosky Jon Visosky Work Requested: by: Jon Visosky Move or disassemble server rack and move it away from wall so contractor can replace drywall. |
06/09/2023 09:00 am |
Chu Hsieh | With Customer Signature |
|
W40391
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Troubleshoot Various Issues |
06/08/2023 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W40389
|
Service Contract Onsite |
Morrico Equipment Torgun Smith Work Requested: by: Torgun Smith Troubleshoot 2nd switch for camera system. Possible break in network cable between the NVR and 2nd switch after the typhoon. |
06/08/2023 09:00 am |
Chu Hsieh | With Customer Signature |
|
W40386
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Tone, Trace, and Activate network lines in suite 204 |
06/06/2023 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W40385
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Troubleshoot Various Issues |
06/05/2023 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W40384
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams Roxanne hasn't able to get Exchange email for past 2 days. |
06/05/2023 09:30 am |
Chu Hsieh | No Signature: remote |
|
W40382
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Troubleshoot Mr. Webber's Workstation |
06/05/2023 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W40381
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Restart MS Exchange Services |
06/05/2023 08:15 am |
Kevin Hsueh | No Signature: Remote Support |
|
W40378
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Melet says email sent to gmail are bouncing back |
06/02/2023 09:00 am |
Chu Hsieh | No Signature: Remote |
|
W40376
|
Service Contract Onsite |
Guam Memorial Park Agnes Quitugua Work Requested: by: Agnes Quitugua anges reported downstair unable to print |
06/01/2023 11:00 am |
Chu Hsieh | No Signature: no cell data services |
|
W40374
|
Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Check Chona's dock |
06/01/2023 10:00 am |
Chu Hsieh | With Customer Signature |
|
W40373
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Troubleshoot Mr. Miller's Macbook. Troubleshoot various other issues. |
06/01/2023 09:28 am |
Kevin Hsueh | With Customer Signature |
|
W40372
|
Service Contract Onsite |
Fargo Pacific, Inc. Feli Dela Cruz Work Requested: by: Feli Dela Cruz Download and install MS Project on Feli's laptop |
06/01/2023 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W40371
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Troubleshoot Server. TRMA powered up their server today. |
05/31/2023 03:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W40369
|
Service Contract Remote |
Micronesian Divers Association Joleen West Work Requested: by: Joleen West Restore IT&E internet circuit on MDA SonicWALL. |
05/31/2023 02:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W40366
|
Service Contract Remote |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Per Vanessa, TTA Office has power. No incoming and outgoing calls for 3CX. |
05/30/2023 10:50 am |
Kevin Hsueh | No Signature: Remote Support |
|
W40360
|
Service Contract Remote |
Morrico Equipment Torgun Smith Work Requested: by: Torgun Smith Configure inbound call operator group |
05/26/2023 12:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W40356
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Troubleshoot email syncing issues on Mr. Webber's mobile phone. |
05/19/2023 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W40355
|
Service Contract Inhouse |
Morrico Equipment Johnray Tudela Work Requested: by: John Ray Tudela Install Cummins Software. |
05/18/2023 01:46 pm |
Kevin Hsueh | With Customer Signature |
|
W40354
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Deliver, Install, and Setup 2 new 1TB SAS HDDs on RFV Server. Perform cable management/clean up |
05/18/2023 03:30 pm |
Kevin Hsueh | With Customer Signature |
|
W40350
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks 1. Perform DM upgrade ( see attached) 2. Trouble shoot some issues on Lisa’s computer. Check if ADMIN RIGHTS 3. Add Tisha to receive emails from mail @guamlaw.net currently Clare is setup. 4. Remove QB’s 2020 from Lisa’s desktop. 5. Misc. more later. |
05/16/2023 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W40337
|
Service Contract Remote |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Mr. Webber reported Outlook throws error message stating: "Cannot add to the server Junk E-mail Lists, you are over the size allowed on the server." |
05/10/2023 05:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W40333
|
Service Contract Inhouse |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Install Sonic Wall VPN |
05/09/2023 02:33 pm |
Kevin Hsueh | With Customer Signature |
|
W40332
|
Service Contract Inhouse |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams Transfer data into new Lenovo AIO |
05/09/2023 09:16 am |
Jayson Larot | With Customer Signature |
|
W40331
|
Onsite |
Guam Insurance Adjusters Justin Masnayon Work Requested: by: Justin Masnayon GIA Project: Computer equipment assessment at Lin's Jewelry |
05/09/2023 10:30 am |
Kevin Hsueh | No Signature: Project: GIA Rep not onsite. |
|
W40329
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Deliver and setup Martha Ruth's new Lenovo laptop. |
05/08/2023 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W40328
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams Troubleshoot Kyocera scan to email issues |
05/08/2023 09:46 am |
Kevin Hsueh | With Customer Signature |
|
W40327
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park Troubleshoot Jays laptop |
05/08/2023 09:16 am |
Kevin Hsueh | With Customer Signature |
|
W40326
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Deploy N-Able N-Central on all TTA workstations. Pick up old workstations, monitors, UPS and bring back to DSI for disposal. |
05/08/2023 02:00 pm |
Jayson Larot | With Customer Signature |
|
W40324
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Troubleshoot Mr. Webber's workstation MS Office |
05/05/2023 11:00 am |
Kevin Hsueh | With Customer Signature |
|
W40323
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park Renew PDF Xchange software subscription with Jay Park. |
05/05/2023 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W40320
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: by: Lou Garcia Check Logistics Interner |
05/04/2023 12:00 pm |
Kevin Hsueh | With Customer Signature |
|
W40317
|
Service Contract Remote |
Guam Memorial Park Timothy Leon Guerrero Work Requested: by: Timothy Leon Guerrero Assist Tim uninstalling Windows updates causing printing issues with LifeLong software. |
05/03/2023 11:00 am |
Jayson Larot | No Signature: Remote Service. |
|
W40313
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Create 2 new email accounts. Delete 1 old email account. |
05/02/2023 11:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W40312
|
Service Contract Onsite |
Fargo Pacific, Inc. Guy Binoya Work Requested: by: Guy Binoya Troubleshoot Bong's Laptop Issues |
05/02/2023 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W40311
|
Onsite |
National Weather Service Brandon Aydlett Work Requested: by: Brandon Aydlett Deliver loaner Promethean ActivPanel w/ accessory box at National Weather Service (WFO Guam). |
05/03/2023 10:00 am |
Kevin Hsueh | No Signature: Promethean Pre-Sale |
|
W40310
|
Onsite |
National Weather Service Brandon Aydlett Work Requested: by: Brandon Aydlett Deliver loaner Promethean ActivPanel w/ accessory box at National Weather Service (WFO Guam). |
05/03/2023 10:00 am |
Jayson Larot | No Signature: Customer signed loaner form. |
|
W40309
|
Service Contract Onsite |
Morrico Equipment Esther Cruz Work Requested: by: Esther Cruz Rename 2 extensions in 3CX: 1. Ext. 350 to "Annisa Quidachay" 2. Ext. 210 to "Matthew Quichocho" |
05/02/2023 09:30 am |
Jayson Larot | With Customer Signature |
|
W40308
|
Inhouse |
GTA TeleGuam GinaRose B. Cruz Work Requested: by: GinaRose B. Cruz Troubleshoot CMS. |
05/01/2023 01:11 pm |
Jayson Larot | With Customer Signature |
|
W40307
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: by: Christi Taijeron Troubleshoot Jason Manahan's printer issue. |
05/01/2023 01:30 pm |
Jayson Larot | With Customer Signature |
|
W40306
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Setup SonicWALL Global VPN and setup VPN clients on user laptops. |
05/01/2023 10:30 am |
Kevin Hsueh | With Customer Signature |
|
W40305
|
Onsite |
University of Guam Nicky Castro Work Requested: by: Nicky Castro Conduct end-user training for UOG faculty |
04/28/2023 08:30 am |
KaeAna Dee Camacho | No Signature: customer unavailable |
|
W40303
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Troubleshoot Server |
04/28/2023 09:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W40297
|
Service Contract Inhouse |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Extract data from laptop to external HDD |
04/26/2023 12:26 pm |
Jayson Larot | No Signature: Inhouse Service. |
|
W40294
|
Service Contract Inhouse |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot laptop. (Slow performance) |
04/25/2023 11:00 am |
Jayson Larot | No Signature: Inhouse Service. |
|
W40291
|
Onsite |
J&B Modern Tech Gene Bangayan Work Requested: by: Gene Bangayan Relocate 1 workstation and troubleshoot server PSU issue. |
04/24/2023 09:00 am |
Jayson Larot | With Customer Signature |
|
W40290
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Jay Garrido Delete kcalvo@ambyth.com (requested by Jay Garrido) and tcruz@ambyth.com (requested by Gail Manuel) email accounts. Users no longer employed at Ambyth. |
04/21/2023 02:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W40289
|
Onsite |
Coast 360 Federal Credit Union Carly Champaco-Munoz Work Requested: by: Carly Champaco-Munoz Pick up loaner AP9 panel at Coast 360 (Assembly Room) |
04/21/2023 10:00 am |
Jayson Larot | No Signature: customer signed on the loaner form. |
|
W40288
|
Onsite |
Coast 360 Federal Credit Union Carly Champaco-Munoz Work Requested: by: Carly Champaco-Munoz Pick up loaner AP9 panel at Coast 360 (Assembly Room) |
04/21/2023 10:00 am |
Kevin Hsueh | No Signature: |
|
W40287
|
Service Contract Onsite |
Morrico Equipment Torgun Smith Work Requested: by: Torgun Smith Check camera connected to remote switch. Images cuts one and off randomly. |
04/20/2023 11:00 am |
Chu Hsieh | With Customer Signature |
|
W40286
|
Service Contract Onsite |
Micronesian Divers Association Joleen West Work Requested: by: Joleen West Mount timeclock in Piti location. Check PCI compliance scan issues. |
04/20/2023 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W40284
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Add 3 new employees to Biometric Time Clock: Olivia Newman (emp#65), Diandra Quidachay (emp#64), Agnes Urbano (emp#66) |
04/20/2023 10:30 am |
Kevin Hsueh | With Customer Signature |
|
W40280
|
Onsite |
Fargo Pacific, Inc. Feli Dela Cruz Work Requested: by: Feli Dela Cruz Troubleshoot Feli's printer issue. |
04/19/2023 02:00 pm |
Jayson Larot | No Signature: Warranty Service. Work Order was created after service. |
|
W40277
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Create new email account for Richard Lopez (RLopez@ambyth.com) |
04/18/2023 10:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W40276
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Reinstall QuickBooks Database Server Manager |
04/18/2023 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W40273
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Troubleshoot network equipment. Troubleshoot IT&E internet service with IT&E technicians. |
04/17/2023 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W40272
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams Install N-able on all workstations. Check UPS for any LED error lights present. |
04/14/2023 09:30 am |
Jayson Larot | With Customer Signature |
|
W40270
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Troubleshoot Receptionist workstation. Per Lisa Brooks, workstation is running slow. |
04/14/2023 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W40269
|
Service Contract Onsite |
Morrico Equipment Guz deGuzman Work Requested: by: Guz deGuzman Setup 1 IP Phone with new 3CX Extension at Morrico Rental Office |
04/13/2023 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W40268
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: by: Jay Garrido Troubleshoot Kaela’s workstation (no network access). |
04/13/2023 11:00 am |
Jayson Larot | With Customer Signature |
|
W40267
|
Onsite |
Guam Department of Education Margaret Asuncion Work Requested: by: Margaret Asuncion Relocate Promethean ActivPanel (GDOE Asset Tag: 46648 and Mobile Stand Tag: 46707) from the 1st floor to the 2nd floor. |
04/13/2023 09:00 am |
Kevin Hsueh | No Signature: Signature collected on Jayson's main Work Order |
|
W40266
|
Onsite |
Guam Department of Education Margaret Asuncion Work Requested: by: Margaret Asuncion Relocate Promethean ActivPanel (GDOE Asset Tag: 59504 and Mobile Stand Tag:59535) from Room 7 to Room 23b. |
04/13/2023 09:00 am |
Kevin Hsueh | No Signature: Signature was collected on Jayson's Main Work Order |
|
W40265
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Backup Failed |
04/11/2023 02:00 pm |
Chu Hsieh | No Signature: remote |
|
W40264
|
Onsite |
Guam Department of Education Margaret Asuncion Work Requested: by: Margaret Asuncion Relocate Promethean ActivPanel (GDOE Asset Tag: 46648 and Mobile Stand Tag: 46707) from the 1st floor to the 2nd floor. |
04/13/2023 09:00 am |
Jayson Larot | No Signature: Customer Signed on the Acknowledgement form. |
|
W40263
|
Onsite |
Guam Department of Education Margaret Asuncion Work Requested: by: Margaret Asuncion Relocate Promethean ActivPanel (GDOE Asset Tag: 59504 and Mobile Stand Tag:59535) from Room 7 to Room 23b. |
04/13/2023 09:00 am |
Jayson Larot | No Signature: Customer signed on the Acknowledgment form. |
|
W40261
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Deliver and setup TP-Link ER7206 at Mr. Webber's Home. |
04/12/2023 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W40260
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Deliver and setup APC 750VA UPS |
04/12/2023 09:30 am |
Jayson Larot | With Customer Signature |
|
W40257
|
Service Contract Inhouse |
Morrico Equipment Alma Dimla Work Requested: by: Alma Dimla Other Equipment 4 - Install the WANCO Software based on instructions |
04/10/2023 09:42 am |
Jayson Larot | With Customer Signature |
|
W40255
|
Service Contract Remote |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Set jmanibusanjmc@mcpgroupgu.com emails to forward to ar@mcpgroupgu.com. |
04/07/2023 10:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W40254
|
Onsite |
Guam Behavioral Health and Wellness Center Chelbie Certeza Work Requested: by: Chelbie Certeza Conduct end-user training for GBHWC staff |
04/07/2023 02:30 pm |
KaeAna Dee Camacho | No Signature: customer unavailable |
|
W40252
|
Service Contract Inhouse |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park Reprep Jay's HP ProBook 450 G1 |
04/06/2023 04:43 pm |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: Laptop will be delivered and setup onsite for Jay Park |
|
W40248
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: by: Jay Garrido Assist Jung Ho Lee mapping "Sales" drive on his MacBook. |
04/05/2023 02:00 pm |
Jayson Larot | With Customer Signature |
|
W40246
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park Troubleshoot/setup laptop for Jay Park. |
04/05/2023 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W40245
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Install N-able on all workstations and label them with their computer names. |
04/05/2023 09:00 am |
Jayson Larot | With Customer Signature |
|
W40244
|
Onsite |
Guam Department of Education Judith Won Pat Work Requested: by: Judith Won Pat Assist with manually updating firmware for panels at Astumbo Elementary School |
04/05/2023 09:00 am |
KaeAna Dee Camacho | With Customer Signature |
|
W40242
|
Service Contract Onsite |
Fargo Pacific, Inc. Feli Dela Cruz Work Requested: by: Feli Dela Cruz Troubleshoot Feli’s Outlook issue. (Running slow) |
04/04/2023 02:00 pm |
Jayson Larot | No Signature: Customer wasn't available for signature. |
|
W40241
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Troubleshoot Email Issue |
04/04/2023 09:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W40240
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: by: Christi Taijeron Setup Xerox Printer at Piti office. Setup new metal shelf Ambyth purchased for Piti office network equipment. |
04/04/2023 10:00 am |
Kevin Hsueh | No Signature: No one present onsite to sign off |
|
W40239
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: by: Christi Taijeron Setup Xerox printer at Ambyth Warehouse |
04/03/2023 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W40237
|
Service Contract Onsite |
Cinnabon Chuck Williams Work Requested: by: Chuck Williams troubleshoot workstation at GPO location |
04/03/2023 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W40236
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Check dispatch office network connection |
04/03/2023 08:00 am |
Kevin Hsueh | With Customer Signature |
|
W40234
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park Deliver and deploy SonicWALL TZ470W |
03/31/2023 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W40232
|
Service Contract Remote |
JMC Equipment Rental Marie "Cookie" Taitano Work Requested: by: Marie "Cookie" Taitano Troubleshoot QuickBooks Multi User access and 3CX Phone System |
03/30/2023 08:15 am |
Kevin Hsueh | No Signature: Remote Support |
|
W40229
|
Service Contract Remote |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Rekey SSL Certificate on GoDaddy. Install Rekeyed SSL Certificate on MDASRV. |
03/29/2023 09:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W40224
|
Onsite |
Guam Department of Education Margaret Asuncion Work Requested: by: Margaret Asuncion relocate 1 panel with mobile stand (first floor) GDOE Asset Tag 59504 |
04/10/2023 09:00 am |
Kevin Hsueh | No Signature: |
|
W40218
|
Service Contract Remote |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Mark requested to create a new email distribution group: H2B@mcpgroupgu.com |
03/24/2023 04:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W40213
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams Setup no content filtering for Jor-El. Deliver and setup Roxanne's new workstation. |
03/23/2023 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W40212
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: by: Lou Garcia Create new accounts for ArtRay Irons |
03/23/2023 11:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W40211
|
Service Contract Onsite |
Roberts, Fowler & Visosky Tim Roberts Work Requested: by: Tim Roberts Work with Tim on Fidelity access issues |
03/23/2023 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W40210
|
Onsite |
Ana Leon Guerrero Ana Leon Guerrero Work Requested: by: Ana Leon Guerrero Troubleshoot Ana's projector thermal sensor issue. |
03/22/2023 03:30 pm |
Jayson Larot | With Customer Signature |
|
W40209
|
Service Contract Remote |
Roberts, Fowler & Visosky Jon Visosky Work Requested: by: Jon Visosky Jon unable to install .net 3.5 |
03/22/2023 11:00 am |
Chu Hsieh | No Signature: remote support |
|
W40208
|
Onsite |
Guam Department of Education Judith Won Pat Work Requested: by: Judith Won Pat Assist librarian with firmware updates at Tiyan High |
03/23/2023 08:30 am |
KaeAna Dee Camacho | With Customer Signature |
|
W40203
|
Service Contract Remote |
Fargo Pacific, Inc. Guy Binoya Work Requested: by: Guy Binoya Troubleshoot QuickBooks. Unable to open. |
03/21/2023 11:28 am |
Kevin Hsueh | No Signature: Remote Support |
|
W40202
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Troubleshoot various issues |
03/21/2023 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W40197
|
Service Contract Onsite |
Morrico Equipment Alma Dimla Work Requested: by: Alma Dimla Troubleshoot DiagnosticLink Activation issue. Attempt to connect to activation server while connected on Morrico's network. |
03/20/2023 01:31 pm |
Unassigned | With Customer Signature |
|
W40196
|
Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot Timeclock. Time is off. Register new employee on Timeclock. |
03/20/2023 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W40194
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: by: Lou Garcia Create new accounts for Tim Carrie. |
03/20/2023 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W40193
|
Service Contract Onsite |
Ana Leon Guerrero Ana Leon Guerrero Work Requested: by: Ana Leon Guerrero Replace lamp for PRM-45A projector. |
03/17/2023 02:30 pm |
Jayson Larot | No Signature: Customer signed on invoice. |
|
W40192
|
Service Contract Onsite |
Juan M. Guerrero Elementary School Frances Cepeda Work Requested: by: Frances Cepeda Replace Lamp for projectors on Room 2 and Room 4 at Juan M. Guerrero Elementary School. |
03/17/2023 01:30 pm |
Jayson Larot | No Signature: Customer signed on the invoice. |
|
W40190
|
Onsite |
Guam Department of Education Judith Won Pat Work Requested: by: Judith Won Pat Manually update firmware for panel at PC Lujan |
03/17/2023 09:00 am |
KaeAna Dee Camacho | With Customer Signature |
|
W40189
|
Service Contract Remote |
Roberts, Fowler & Visosky Jon Visosky Work Requested: by: Jon Visosky Need to install FTR player on Nicole's PC |
03/16/2023 10:00 am |
Chu Hsieh | No Signature: remote support |
|
W40188
|
Service Contract Inhouse |
Morrico Equipment Alma Dimla Work Requested: by: Alma Dimla Truck 2 - install DiagnosticLink, CD in a box. Truck 1 - Diagnose, won’t turn on. |
03/15/2023 12:04 pm |
Jayson Larot | With Customer Signature |
|
W40187
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Check servers for maintenance service. |
03/15/2023 09:00 am |
Jayson Larot | With Customer Signature |
|
W40186
|
Onsite |
Guam Behavioral Health and Wellness Center Chelbie Certeza Work Requested: by: Chelbie Certeza Deliver and install 1. AP9 Panel w/ mobile stand 2. Wifi module and soundbar 3. Logitech m&kb and webcam 4. Lenovo ThinkCentre 5. Tiny Vesa Mount |
03/16/2023 02:30 pm |
Jayson Larot | No Signature: Customer signed on the Acknowledgement form. |
|
W40183
|
Onsite |
Department of Revenue & Taxation Franco Rosario Work Requested: by: Franco Rosario Conduct refresher training for Department of Rev and Tax staff |
03/02/2023 01:00 pm |
KaeAna Dee Camacho | No Signature: Please refer to hardcopy of work order for customer signature |
|
W40182
Ref/PO#20222213-00 |
Onsite |
Guam Department of Education Judith Won Pat Work Requested: by: Judith Won Pat Conduct multiple end-user training sessions for Inarajan Middle School teachers |
03/10/2023 08:30 am |
KaeAna Dee Camacho | No Signature: customer unavailable |
|
W40181
Ref/PO#20211630-00 |
Onsite |
Guam Department of Education Judith Won Pat Work Requested: by: Judith Won Pat Conduct end-user training for JMGES teachers |
03/01/2023 10:00 am |
KaeAna Dee Camacho | No Signature: Please refer to hardcopy of work order for customer signature. |
|
W40180
|
Onsite |
Guam Marianas Training Center Frankie Lake Work Requested: by: Frankie Lake Conduct end-user training for GMTC staff |
03/02/2023 10:00 am |
KaeAna Dee Camacho | No Signature: Please refer to hardcopy work order for customer signature |
|
W40178
Ref/PO#20222213 |
Onsite |
Guam Department of Education Judith Won Pat Work Requested: by: Judith Won Pat Conduct end-user training for JQSMES teachers |
03/03/2023 09:00 am |
KaeAna Dee Camacho | No Signature: customer unavailable+ |
|
W40177
Ref/PO#P226A04946 |
Onsite |
Guam Council on the Arts & Humanities Michael Mafnas Work Requested: by: Michael Mafnas Assist with touch issue on the ActivPanel Titanium |
03/09/2023 10:15 am |
KaeAna Dee Camacho | No Signature: customer unavailable |
|
W40175
|
Service Contract Onsite |
Roberts, Fowler & Visosky Tim Roberts Work Requested: by: Tim Roberts Check Tim's workstation for malware. |
03/13/2023 02:00 pm |
Jayson Larot | With Customer Signature |
|
W40174
|
Onsite |
Department of Administration Bertha Pereda Work Requested: by: Bertha Pereda updated firmware on promethean panel |
03/13/2023 09:00 am |
Kylene Hsieh | No Signature: warranty service |
|
W40172
|
Service Contract Onsite |
Guam Memorial Park Timothy Leon Guerrero Work Requested: by: Timothy Leon Guerrero Assist Tim on uninstalling a Windows update that's causing printing issue. |
03/10/2023 01:30 pm |
Jayson Larot | With Customer Signature |
|
W40169
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Meeting with Colin to consult on setting up private WiFi network. |
03/10/2023 02:00 pm |
Chu Hsieh | With Customer Signature |
|
W40167
Ref/PO#P236A01789 |
Onsite |
Department of Public Health & Social Services Jonathan Lujan Work Requested: by: Jonathan Lujan Conduct end-user training for DPHSS staff |
03/09/2023 02:00 pm |
KaeAna Dee Camacho | With Customer Signature |
|
W40163
|
Service Contract Remote |
Micronesian Divers Association Wes Seleen Work Requested: by: Wes Seleen Wes reported issues of email from hotmail.com not being received |
03/08/2023 09:30 am |
Chu Hsieh | No Signature: remote support |
|
W40158
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber check server |
03/06/2023 10:45 am |
Kevin Hsueh | No Signature: |
|
W40154
|
Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Create 2 new email accounts for new employees |
03/03/2023 08:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W40153
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Setup Gail's new workstation. Troubleshoot additional various issues added on last minute. |
03/02/2023 01:30 pm |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: |
|
W40152
|
Service Contract Onsite |
Micronesian Divers Association Joleen West Work Requested: by: Joleen West Troubleshoot various issues |
03/02/2023 09:30 am |
Kevin Hsueh | No Signature: |
|
W40151
|
Onsite |
Guam Department of Education Judith Won Pat Work Requested: by: Judith Won Pat Replace broken Mobile Stand wheel. (Ref: Panel SN: 75W26-L7HB6N6720385) |
03/01/2023 04:00 pm |
Jayson Larot | No Signature: Customer signed on printed Work order. See W40151. |
|
W40150
|
Onsite |
Guam Department of Education Judith Won Pat Work Requested: by: Judith Won Pat Replace broken Mobile Stand wheel. (Ref: Panel SN: 75W26-M5HBEN1710060) |
03/01/2023 03:00 pm |
Jayson Larot | No Signature: Customer signed on printed work order. See W40150. |
|
W40149
|
Onsite |
Guam Department of Education Carol Quintanilla Work Requested: by: Judith Won Pat Replace mobile stand wheels Board #1: 75W26-M5HBEN1710060 GDOE Asset Tag Mobile stand: 90813 Mobile stand SN - 2111-2794 Board #2: 75W26-L7HB6N6720385 GDOE Asset Tag Mobile Stand: 78463 Mobile Stand SN: 2103-2156 |
03/01/2023 03:00 pm |
Kevin Hsueh | No Signature: |
|
W40148
Ref/PO# PO 20220871 |
Onsite |
Guam Department of Education Kathleen Lamorena Work Requested: by: Judith Won Pat Replace broken Mobile Stand wheel. ( Panel SN: 75W26-M5HBEN1710066, Curriculum & Instruction , Building B) |
03/01/2023 11:00 am |
Kevin Hsueh | No Signature: |
|
W40147
Ref/PO# PO 20211377 |
Onsite |
Guam Department of Education Lilly Mae Work Requested: by: Judith Won Pat Replace broken Mobile Stand wheel. (Ref: Panel SN: 75W26-L5HL4N2730018, Chief Brodie Elementary School, RM 25) |
03/01/2023 10:00 am |
Kevin Hsueh | No Signature: |
|
W40145
Ref/PO#PO 20220871 |
Onsite |
Guam Department of Education Kathleen Lamorena Work Requested: by: Judith Won Pat Replace broken Mobile Stand wheel. ( Panel SN: 75W26-M5HBEN1710066, Curriculum & Instruction , Building B) |
03/01/2023 01:00 pm |
Jayson Larot | No Signature: Customer signed on printed work order. See W40151. |
|
W40144
Ref/PO#PO 20211377 |
Onsite |
Guam Department of Education Lilly Mae Work Requested: by: Judith Won Pat Replace broken Mobile Stand wheel. (Ref: Panel SN: 75W26-L5HL4N2730018, Chief Brodie Elementary School, RM 25) |
03/01/2023 10:00 am |
Jayson Larot | No Signature: Customer signed on printed Work order. See W40144. |
|
W40142
|
Service Contract Onsite |
JMC Equipment Rental Corey Paulino Work Requested: by: Corey Paulino Troubleshoot Dispatch Workstation |
02/27/2023 08:30 am |
Kevin Hsueh | No Signature: Webapp was not accessible. |
|
W40141
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Terminate old employee Hosted Exchange Mailboxes. |
02/24/2023 04:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W40140
Ref/PO#P236A01789 |
Onsite |
Department of Public Health & Social Services Jonathan Lujan Work Requested: by: Jonathan Lujan Deliver and install Promethean Panel and Mobile Stand |
02/24/2023 11:23 am |
Jayson Larot | No Signature: Customer signed on Acknowledgment form. |
|
W40139
Ref/PO#P236A01789 |
Onsite |
Department of Public Health & Social Services Jonathan Lujan Work Requested: by: Jonathan Lujan Deliver and install Promethean Panel and Mobile Stand |
02/24/2023 02:00 pm |
Kevin Hsueh | No Signature: Invoice and Acknowledgement form signed |
|
W40137
|
Onsite |
Guam Department of Education Judith Won Pat Work Requested: by: Judith Won Pat conduct end-user training for JMGES |
02/23/2023 09:00 am |
KaeAna Dee Camacho | No Signature: customer unavailable |
|
W40135
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Work with PC Law support to migrate CTREE database to SQL database |
02/23/2023 07:30 am |
Kevin Hsueh | With Customer Signature |
|
W40134
|
Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Cloe reported distribution was deleted |
02/22/2023 02:00 pm |
Chu Hsieh | With Customer Signature |
|
W40133
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Update PC Law to PC Law version 2023 (Server and Workstation) |
02/22/2023 03:00 pm |
Kevin Hsueh | With Customer Signature |
|
W40128
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Troubleshoot Mr. Webber's Outlook. Transfer Outlook Archive PST files to new external 2TB HDD. |
02/22/2023 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W40127
|
Service Contract Inhouse |
Isa Dental Linda Santos Work Requested: by: Linda Santos Backup data from Appointment user profile. Reprep system with Windows 10. Username: Appointment Password: Jeffrey671 |
02/22/2023 01:30 pm |
Jayson Larot | No Signature: Inhouse Service. |
|
W40126
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot Dentrix at Front Desk Workstations |
02/21/2023 03:30 pm |
Kevin Hsueh | With Customer Signature |
|
W40125
|
Onsite |
Coast 360 Federal Credit Union Carly Champaco-Munoz Work Requested: by: Carly Champaco-Munoz Deliver loaner AP9 panel with accessory box at Coast 360 (Assembly Room). |
02/21/2023 08:00 am |
Jayson Larot | No Signature: Customer signed the loaner form. |
|
W40124
|
Service Contract Onsite |
JMC Equipment Rental Corey Paulino Work Requested: by: Corey Paulino Troubleshoot IP Phone issues. |
02/21/2023 11:00 am |
Kevin Hsueh | With Customer Signature |
|
W40122
|
Onsite |
Guam Marianas Training Center Frankie Lake Work Requested: by: Frankie Lake Deliver and install Promethean ActivPanel Titanium 75in w/ logitech keyboard and wifi module. |
02/17/2023 10:00 am |
Kevin Hsueh | No Signature: |
|
W40120
|
Onsite |
Guam Marianas Training Center Frankie Lake Work Requested: by: Frankie Lake Deliver and install Promethean ActivPanel Titanium 75in w/ logitech keyboard and wifi module. |
02/17/2023 10:00 am |
Jayson Larot | No Signature: Customer signed on Acknowledgment form. |
|
W40118
|
Onsite |
Guam Marianas Training Center Frankie Lake Work Requested: by: Frankie Lake Install wall mount (drywall) at GMTC. |
02/16/2023 09:30 am |
Kevin Hsueh | No Signature: |
|
W40117
|
Onsite |
Guam Marianas Training Center Frankie Lake Work Requested: by: Frankie Lake Install wall mount (drywall) at GMTC. |
02/16/2023 09:30 am |
Jayson Larot | With Customer Signature |
|
W40115
|
Inhouse |
JMC Equipment Rental Corey Paulino Work Requested: by: Corey Paulino New laptop, set new email to JDelaCruzJMC@MCPgroupgu.com. create username |
02/15/2023 02:49 pm |
Kevin Hsueh | With Customer Signature |
|
W40113
|
Onsite |
GTA TeleGuam Christian Dones Work Requested: by: Christian Dones Video wall module down. No display on one section |
02/21/2023 02:00 pm |
Chu Hsieh | With Customer Signature |
|
W40111
|
Service Contract Onsite |
Micronesian Divers Association Joleen West Work Requested: by: Joleen West Troubleshoot various issues |
02/15/2023 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W40108
|
Service Contract Onsite |
JMC Equipment Rental Corey Paulino Work Requested: by: Corey Paulino Troubleshoot Workstation Issues |
02/14/2023 10:30 am |
Kevin Hsueh | With Customer Signature |
|
W40105
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Chloe reported unable to open File Explorer and unable to get Outlook notifications |
02/13/2023 03:00 pm |
Chu Hsieh DSI Tech |
No Signature: remote |
|
W40104
|
Onsite |
Judicpa, Brenda Brenda Judicpa Work Requested: by: Brenda Judicpa Setup Promethean panel and mobile stand at Chalan Pago. |
02/13/2023 01:30 pm |
Kevin Hsueh | No Signature: Promethean Acknowledgement form signed |
|
W40103
|
Onsite |
Judicpa, Brenda Brenda Judicpa Work Requested: by: Brenda Judicpa Setup Promethean panel and mobile stand at Chalan Pago. |
02/13/2023 01:00 pm |
Jayson Larot | No Signature: Customer signed Acknowledgment form. |
|
W40101
|
Onsite |
University of Guam Nicky Castro Work Requested: by: Nicky Castro Deliver and install two ActivPanel 75in Titanium (wall mounted) at UOG (Humanities and Social Science Bldg. & English and Communication Bldg). 1. SN: 775T-LA6LCA9740393 (DSI tag: 1211319) for RM. HSS101 2. SN: 775T-LA6LCA9740394 for (DSI tag: 1211320) for RM. EC102 |
02/10/2023 01:30 pm |
Kevin Hsueh | No Signature: |
|
W40100
|
Onsite |
University of Guam Nicky Castro Work Requested: by: Nicky Castro Deliver and install two ActivPanel 75in Titanium (wall mounted) at UOG (Humanities and Social Science Bldg. & English and Communication Bldg). 1. SN: 775T-LA6LCA9740393 (DSI tag: 1211319) for RM. HSS101 2. SN: 775T-LA6LCA9740394 for (DSI tag: 1211320) for RM. EC102 |
02/10/2023 01:30 pm |
Jayson Larot | No Signature: Signed on Acknowledgment form |
|
W40096
|
Service Contract Onsite |
Fargo Pacific, Inc. Feli Dela Cruz Work Requested: by: Feli Dela Cruz Troubleshoot Feli's Outlook Client. |
02/08/2023 10:30 am |
Kevin Hsueh | With Customer Signature |
|
W40095
Ref/PO#20200736-00 |
Onsite |
Guam Department of Education Judith Won Pat Work Requested: by: Judith Won Pat Replace mainboard for ActivPanel Nickel. Panel SN: 75W26-K7HBDN1970183 |
02/08/2023 09:00 am |
Kevin Hsueh | No Signature: |
|
W40094
|
Onsite |
GTA TeleGuam Work Requested: by: Christian Dones replaced one failed LED module at Micronesian Mall store |
02/08/2023 09:30 am |
Chu Hsieh | With Customer Signature |
|
W40092
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Troubleshoot server and 3CX |
02/07/2023 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W40089
|
Service Contract Onsite |
Roberts, Fowler & Visosky Jon Visosky Work Requested: by: Jon Visosky Troubleshoot PDF issues for Jon and Nicole |
02/06/2023 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W40088
Ref/PO#20222213-00 |
Onsite |
Guam Department of Education Judith Won Pat Work Requested: by: Judith Won Pat Conduct two end-user training sessions for AIJMS teachers |
02/06/2023 12:00 pm |
KaeAna Dee Camacho | With Customer Signature |
|
W40087
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Troubleshoot Jamie's Lenovo P340 Workstation. |
02/06/2023 09:45 am |
Kevin Hsueh | No Signature: Remote Support |
|
W40086
|
Service Contract Onsite |
Fargo Pacific, Inc. Feli Dela Cruz Work Requested: by: Feli Dela Cruz Troubleshoot Feli's Outlook |
02/06/2023 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W40085
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: by: Christi Taijeron Setup new employee workstation(profile, email and Microsoft Office 365). |
02/06/2023 09:00 am |
Jayson Larot | With Customer Signature |
|
W40084
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: by: Lou Garcia Create new profile and exchange email for Joyce Sablan. |
02/03/2023 01:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W40083
Ref/PO#20200736-00 |
Onsite |
Guam Department of Education Judith Won Pat Work Requested: by: Judith Won Pat Replace mainboard for ActivPanel Nickel. Panel SN: 75W26-K7HBDN1970183 |
02/08/2023 09:00 am |
Jayson Larot | With Customer Signature |
|
W40079
Ref/PO#20211630-00 |
Onsite |
Guam Department of Education Judith Won Pat Work Requested: by: Judith Won Pat Reflash panel at Adacao Elementary due to frozen screen. SN: 75W26-L6HL5N0840033 |
02/02/2023 08:30 am |
KaeAna Dee Camacho | No Signature: customer unavailable |
|
W40078
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: by: Christi Taijeron Troubleshoot Dante's workstation (no display on monitor) |
02/02/2023 09:00 am |
Jayson Larot | With Customer Signature |
|
W40076
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Reset FAldea and RReyes account passwords |
02/01/2023 02:45 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W40075
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Monthly Server Maintenance |
02/01/2023 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W40074
|
Onsite |
Morrico Equipment Rene Molinos Work Requested: by: Rene Molinos Troubleshoot NVR. 2 cameras not showing |
01/31/2023 01:30 pm |
Chu Hsieh | With Customer Signature |
|
W40059
|
Service Contract Inhouse |
JMC Equipment Rental Dave Taitano Work Requested: by: Dave Taitano Reprep HP Pavilion 23 AiO PC |
01/26/2023 03:30 pm |
Kevin Hsueh | No Signature: Workstation to be delivered back to site on a separate service. |
|
W40058
|
Service Contract Onsite |
JMC Equipment Rental Marie "Cookie" Taitano Work Requested: by: Marie "Cookie" Taitano Setup employee Exchange email accounts on new mobile phones. |
01/26/2023 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W40055
Ref/PO#20222213 |
Onsite |
Guam Department of Education Francis Santos Work Requested: by: Francis Santos Conduct end-user training for VSABMS |
01/30/2023 10:00 am |
KaeAna Dee Camacho | With Customer Signature |
|
W40054
|
Onsite |
Office of Public Accountability Vincent Duenas Work Requested: by: Vincent Duenas Relocate ActivSoundbar to the bottom of the AP9. |
01/25/2023 02:00 pm |
Jayson Larot | With Customer Signature |
|
W40047
|
Onsite |
Guam Department of Education Neil Rochelle Work Requested: by: Neil Rochelle Deliver and install Promethean panel and mobile to JQ San Miguel Elementary School: 1. Room D27 (GDOE asset tag: 96124) |
01/26/2023 09:00 am |
Jayson Larot | No Signature: Customer signed on Acknowledgment form |
|
W40046
|
Onsite |
Guam Department of Education Neil Rochelle Work Requested: by: Neil Rochelle Deliver and install 2 Promethean panels and mobile stands at Inarajan Middle School: 1. Room 14 (GDOE asset tag: 96114) 2. Room 30 (GDOE asset tag: 96115) |
01/25/2023 09:00 am |
Jayson Larot | No Signature: Customer signwd in Acknowledgement forms. |
|
W40045
|
Onsite |
Guam Department of Education Neil Rochelle Work Requested: by: Neil Rochelle Deliver and install 3 Promethean panels at Agueda Middle School: 1. Room 1 (GDOE Asset tag: 96111) 2. Room 39 (GDOE Asset tag: 96112) 3. Room E105 (GDOE Asset tag: 96113) |
01/24/2023 09:00 am |
Jayson Larot | No Signature: Customer signed on the acknowledgment forms |
|
W40044
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot network |
01/23/2023 11:00 am |
Kevin Hsueh | With Customer Signature |
|
W40041
|
Onsite |
Guam Department of Education Neil Rochelle Work Requested: by: Neil Rochelle Deliver and install promethean panel and mobile stand at BMS |
01/20/2023 09:00 am |
Jayson Larot | No Signature: Customer signed on the Acknowledgment form. |
|
W40037
|
Onsite |
Judicpa, Brenda Brenda Judicpa Work Requested: by: Brenda Judicpa install Titanium 70" panel with mobile stand SN: 770T-J72X3A6990070 |
01/19/2023 03:00 pm |
Jayson Larot | With Customer Signature |
|
W40036
|
Onsite |
Guam Department of Education Neil Rochelle Work Requested: by: Neil Rochelle Deliver and install at Agueda Middle School Room 1 – Ms. Gina Call ; Asset Tag- 96118 Room 39 – Ms. Jannale Mangelona ; Asset Tag - 96119 Room E105 – Ms. Rochelle Yusi ; Asset Tag – 96120 |
01/19/2023 09:00 am |
Jayson Larot | No Signature: Customer signed on Acknowledgment forms. |
|
W40034
|
Onsite |
Guam Department of Education Gary Cruz Work Requested: by: Gary Cruz tag 7 promethean panels and mobile stands (columns) at GDOE warehouse. |
01/18/2023 09:30 am |
Jayson Larot | With Customer Signature |
|
W40033
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Work with PC Law Support to move from CTREE database to SQL database. |
01/18/2023 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W40030
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot Network Access Issues |
01/16/2023 04:30 pm |
Kevin Hsueh | With Customer Signature |
|
W40029
|
Service Contract Onsite |
Guam Memorial Park Agnes Quitugua Work Requested: by: Agnes Quitugua Troubleshoot Printing Issues |
01/16/2023 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W40024
|
Service Contract Onsite |
Micronesian Divers Association Wes Seleen Work Requested: by: Wes Seleen Check counterpoint server |
01/13/2023 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W40023
|
Service Contract Remote |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Restart APPSRV. Add Velma to bclcollection@guamlaw.net distribution group. |
01/12/2023 04:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W40022
|
Service Contract Remote |
Micronesian Divers Association Joleen West Work Requested: by: Joleen West Joleen reported external emails are not being received. |
01/12/2023 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W40021
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams Troubleshoot TJ's printing issue with Lifelong software. |
01/12/2023 09:30 am |
Jayson Larot | With Customer Signature |
|
W40019
|
Service Contract Onsite |
Micronesian Divers Association Joleen West Work Requested: by: Joleen West troubleshoot timeclock |
01/11/2023 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W40017
|
Service Contract Onsite |
Fargo Pacific, Inc. Guy Binoya Work Requested: by: Guy Binoya Troubleshoot QuickBooks |
01/11/2023 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W40015
Ref/PO#20200908 |
Onsite |
Guam Department of Education Francis Santos Work Requested: by: Francis Santos Assist with double image issue |
01/11/2023 08:30 am |
KaeAna Dee Camacho | No Signature: customer unavailable |
|
W40014
|
Service Contract Remote |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Troubleshoot Todd's Outlook Issue |
01/10/2023 10:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W40013
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park Troubleshoot Email Issues |
01/10/2023 10:30 am |
Kevin Hsueh | With Customer Signature |
|
W40009
|
Onsite |
Guam Council on the Arts & Humanities Michael Mafnas Work Requested: by: Michael Mafnas Conduct end-user training for CAHA staff |
01/11/2023 10:00 am |
KaeAna Dee Camacho | No Signature: customer unavailable |
|
W40006
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams Network site assessment for front desk. Front desk will be renovated by GMP. |
01/09/2023 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W40004
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Upgrade Debtmaster version on their server and workstations. |
01/06/2023 09:30 am |
Jayson Larot | With Customer Signature |
|
W40002
|
Service Contract Remote |
Morrico Equipment Esther Mendoza Work Requested: by: Esther Mendoza Per Esther, change extension 750 user name |
01/05/2023 02:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W40000
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Vanessa Cruz Work Requested: by: Vanessa Cruz Pick up Vanessa's laptop for inhouse troubleshooting at DSI. |
01/05/2023 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W39999
|
Inhouse |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Sophia may have called with instructions. Andrea was just told to drop off desktop. |
01/05/2023 09:52 am |
Chu Hsieh | With Customer Signature |
|
W39998
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Troubleshoot various issues |
01/04/2023 02:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W39997
|
Service Contract Remote |
Fargo Pacific, Inc. Bong Guzman Work Requested: by: Bong Guzman Per Bong Guzman, he is not receiving any inbound emails since this morning. |
01/04/2023 01:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W39996
|
Service Contract Onsite |
Micronesian Divers Association Joleen West Work Requested: by: Joleen West Setup timeclock in NEX location |
01/04/2023 10:00 am |
Kevin Hsueh | No Signature: Webapp was not loading at site. Tried to access for 15 minutes |
|
W39992
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Update ambythgroup@ambyth.com email distribution group membership. |
01/03/2023 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W39991
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Setup 2 new laptops (work with JMC and purchase win 11 pro then add laptops to domain and setup user profiles) |
01/03/2023 09:30 am |
Jayson Larot | With Customer Signature |
|
W39988
Ref/PO#20222213 |
Onsite |
Guam Department of Education Gary Cruz Work Requested: by: Gary Cruz Accept shipment from Ambyth for GDOE PO 20222213 |
12/30/2022 08:30 am |
KaeAna Dee Camacho | With Customer Signature |
|
W39987
Ref/PO#PO 20222213 |
Onsite |
Guam Department of Education Gary Cruz Work Requested: by: Gary Cruz Accept delivery from Ambyth for GDOE PO |
12/29/2022 09:30 am |
KaeAna Dee Camacho | No Signature: Ambyth rescheduled for tomorrow at 8:30AM |
|
W39984
|
Onsite |
Office of Public Accountability Vincent Duenas Work Requested: by: Vincent Duenas Conduct Promethean end-user training for OPA |
01/04/2023 01:30 pm |
KaeAna Dee Camacho | With Customer Signature |
|
W39980
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Reinstall MS Office 365 (64 bit) on Corey's Laptop. Setup 2 Lenovo Yoga laptops. |
12/28/2022 09:00 am |
Jayson Larot | With Customer Signature |
|
W39972
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: by: Nel Bangayan Troubleshoot Server |
12/21/2022 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W39971
|
Service Contract Remote |
Morrico Equipment Guz deGuzman Work Requested: by: Guz deGuzman 3CX Extension Updates |
12/20/2022 02:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W39970
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Perform Ajera Update. |
12/20/2022 02:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W39969
|
Service Contract Remote |
Morrico Equipment Esther Mendoza Work Requested: by: Esther Mendoza Troubleshoot Esther's 3CX Windows App. |
12/20/2022 09:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W39968
|
Service Contract Remote |
Micronesian Divers Association Wes Seleen Work Requested: by: Wes Seleen Troubleshoot emails. Emails being delayed/not received. |
12/19/2022 11:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W39966
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Assist Mark with Microsoft 365 subscription renewal and pick up two new laptops for setup. |
12/19/2022 09:30 am |
Jayson Larot | With Customer Signature |
|
W39961
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park Troubleshoot Antonio’s Fargogu email issue. |
12/15/2022 09:30 am |
Jayson Larot | With Customer Signature |
|
W39959
|
Service Contract Onsite |
Micronesian Divers Association Raquel Brion Work Requested: by: Raquel Brion Timeclock training. Troubleshoot Mr. Webbers home network. |
12/13/2022 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W39957
|
Onsite |
Guam Department of Education Melanie Brennan Work Requested: by: Melanie Brennan Conduct Promethean End-User training for DYA staff |
12/15/2022 01:00 pm |
KaeAna Dee Camacho | With Customer Signature |
|
W39956
|
Inhouse |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Upgrade Seth’s workstation to Windows 10 |
12/13/2022 09:12 am |
Jayson Larot | With Customer Signature |
|
W39955
|
Onsite |
Guam Council on the Arts & Humanities Johnny G. Sablan Work Requested: by: Johnny G. Sablan Conduct Promethean End-User training for CAHA staff |
12/14/2022 10:00 am |
KaeAna Dee Camacho | With Customer Signature |
|
W39954
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Setup 1 spare IP Phone for Extension 103 at IMSB |
12/12/2022 04:00 pm |
Jayson Larot | With Customer Signature |
|
W39953
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Troubleshoot Printer issue on Angelo's workstation |
12/12/2022 10:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W39952
|
Onsite |
Guam Council on the Arts & Humanities Johnny G. Sablan Work Requested: by: Johnny G. Sablan CAHA site visit to install Panel in their drywall |
01/05/2023 09:30 am |
Jayson Larot | With Customer Signature |
|
W39947
|
Onsite |
Guam Council on the Arts & Humanities Johnny G. Sablan Work Requested: by: Johnny G. Sablan install 2 Titanium Promethean panels with mobile stand and accessories to CAHA SN: 770T-M46XDA5480310, 770T-M46XDA5480262 |
12/09/2022 09:00 am |
Jayson Larot | No Signature: Customer signed Acknowledgment form |
|
W39943
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Check Servers. |
12/07/2022 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W39942
|
Onsite |
Office of Public Accountability Vincent Duenas Work Requested: by: Vincent Duenas Deliver and install ActivPanel 75in w/ mobile stand, activsoundbar and wifi module. Also, to pick up AP9 loaner panel and accessories box. |
12/07/2022 10:00 am |
Jayson Larot | No Signature: Customer signed on Acknowledgment form. |
|
W39939
|
Onsite |
Guam Dry Cleaners Simon Sanchez Work Requested: by: Simon Sanchez Setup new netgear router. Contact GTa to disable their wifi n modem as a router. |
12/06/2022 02:00 pm |
Jayson Larot | With Customer Signature |
|
W39937
|
Onsite |
Express Business Service John Santos Work Requested: by: John Santos Troubleshoot 3CX SBC |
12/05/2022 04:00 pm |
Kevin Hsueh | No Signature: |
|
W39935
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Seth needs Alcohol/tobacco content filtering to be unblock |
12/05/2022 11:00 am |
Chu Hsieh | No Signature: remote |
|
W39934
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot network |
12/05/2022 11:15 am |
Kevin Hsueh | With Customer Signature |
|
W39933
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Check Dr. Landstrom office. Network down. |
12/05/2022 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W39930
|
Onsite |
Guam Dry Cleaners Manny Murciano Work Requested: by: Manny Murciano Deliver and setup workstation (work with Chu remotely on settings) at Guam Dry Cleaners. |
12/05/2022 02:00 pm |
Jayson Larot | With Customer Signature |
|
W39929
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Setup metering connection on Xerox Machines. Troubleshoot Wilma's network drive access |
12/02/2022 02:00 pm |
Jayson Larot | With Customer Signature |
|
W39928
|
Onsite |
Office of Public Accountability Vincent Duenas Work Requested: by: Vincent Duenas Deliver Promethean Board Loaner w/ keyboard, mouse and camera to OPA. |
12/02/2022 10:00 am |
Jayson Larot | With Customer Signature |
|
W39927
|
Service Contract Onsite |
Micronesian Divers Association Raquel Brion Work Requested: by: Raquel Brion Deliver and setup timeclocks |
12/02/2022 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W39926
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Troubleshoot Jul's workstation QuickBooks. |
12/01/2022 03:39 pm |
Kevin Hsueh | With Customer Signature |
|
W39925
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: by: Melet Santos Troubleshoot Melet's laptop |
12/01/2022 01:46 pm |
Kevin Hsueh | With Customer Signature |
|
W39924
|
Onsite |
Office of Public Accountability Thomas Battung Work Requested: by: Thomas Battung OPA reported UPS where 3CX Phone System is connect to is showing red LED and beeping. |
12/01/2022 01:30 pm |
Kevin Hsueh | No Signature: |
|
W39923
|
Service Contract Remote |
Guam Memorial Park Timothy Leon Guerrero Work Requested: by: Timothy Leon Guerrero Tim reported he is unable to send or receive emails in Outlook |
12/01/2022 10:15 am |
Kevin Hsueh | No Signature: Remote Support |
|
W39922
|
Onsite |
Office of Public Accountability Vincent Duenas Work Requested: by: Vincent Duenas Conduct end-user training for OPA Promethean loaner |
12/02/2022 10:45 am |
KaeAna Dee Camacho | With Customer Signature |
|
W39921
|
Service Contract Inhouse |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Setup TRMA new VM server |
11/16/2022 10:00 am |
Jayson Larot |
No Signature: Remote Support
Signature for Later: Ongoing project, configured server inhouse |
|
W39920
|
Onsite |
Guam Dry Cleaners Manny Murciano Work Requested: by: Manny Murciano Pick up workstation from Mar at Guam Dry Cleaners and bring to DSI office to perform service. To wipe out clean and reinstall Windows 10 |
11/30/2022 01:30 pm |
Jayson Larot | No Signature: Service was completed Inhouse |
|
W39918
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Troubleshoot Mr. Webber's Laptop |
11/30/2022 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W39917
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: by: Christi Taijeron Setup Wilma's user profile on Nat's workstation at Ambyth Logistics office. |
12/01/2022 09:30 am |
Jayson Larot | With Customer Signature |
|
W39914
|
Service Contract Remote |
Fargo Pacific, Inc. Marta Lewis Work Requested: by: Marta Lewis Marta locked out of her workstation |
11/29/2022 10:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W39911
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot Server |
11/28/2022 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W39907
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Internet Down. |
11/22/2022 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W39906
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Configure Chloe Sanchez (CSanchez@guamlawoffice.com) mailbox access. |
11/22/2022 11:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W39905
Ref/PO#20191456-00 |
Onsite |
Guam Department of Education Francis Santos Work Requested: by: Francis Santos Reflash Panel to regain owner account access 770T-J72X3A6990007 |
11/23/2022 09:00 am |
KaeAna Dee Camacho | No Signature: customer unavailable |
|
W39903
|
Onsite |
Guam Department of Education Work Requested: by: Alona Hall install warranty replacement Promethean panel to LES SN: 75W26-KCHLEN1790014 |
11/22/2022 01:30 pm |
Jayson Larot | No Signature: Customer signed on acknowledgment form |
|
W39902
|
Onsite |
Guam Department of Education Camille Work Requested: by: Camille Transport panel to GDOE warehouse to get asset tagged then deliver and install replacement panel SN:75W26-KCHLEN1790013 for panel SN: 75W26-K9HLDN1070063 at UPI ES (Room G101). |
11/22/2022 10:45 am |
Jayson Larot | No Signature: Customer signed on Acknowledgment form |
|
W39898
|
Service Contract Onsite |
Guam Memorial Park Anthony Marques Work Requested: by: Anthony Marques Network down. Troubleshoot network |
11/18/2022 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W39897
|
Onsite |
Bishop Baumgartner Memorial School David Duenas Work Requested: by: David Duenas troubleshoot promethean projector - teacher thinks that the VGA cable may be bent SN: ABV378E100 Location: Room 6B Catherine McColley Building |
11/18/2022 02:00 pm |
Jayson Larot | With Customer Signature |
|
W39895
|
Service Contract Remote |
Micronesian Divers Association Wes Seleen Work Requested: by: Wes Seleen Wes reported no external emails being received |
11/16/2022 05:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W39894
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Setup new employee on timeclock |
11/16/2022 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W39891
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot Lori's workstation. Workstation unable to boot up properly. |
11/14/2022 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W39890
Ref/PO#891941 |
Onsite |
Level 10 Level 10 Inc Work Requested: by: Level 10 Inc Level 10 Service 891941 at Ross #497 Register APC BK350/BE600M1 Battery backup replacement |
11/15/2022 09:30 am |
Jayson Larot | No Signature: Level 10 service |
|
W39887
|
Service Contract Onsite |
Guam Memorial Park Agnes Quitugua Work Requested: by: Agnes Quitugua Check Time Clock workstation. Anthony unable to Remote Desktop to the time clock workstation. |
11/11/2022 08:30 am |
Jayson Larot | With Customer Signature |
|
W39886
|
Service Contract Remote |
Morrico Equipment Michelle Bordallo Work Requested: by: Michelle Bordallo Upgrade 3CX Phone System from Version 16 to Version 18 |
11/11/2022 09:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W39883
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Benjie Vivero Work Requested: by: Benjie Vivero Troubleshoot workstation in Saipan. Unable to access network or internet. |
11/08/2022 09:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W39882
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot Timeclock |
11/08/2022 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W39881
|
Service Contract Remote |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Troubleshoot Mitch Thompson's Outlook Issue |
11/07/2022 10:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W39879
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: by: Jay Garrido Setup Laptop for John Ken |
11/07/2022 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W39877
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: by: Guy Binoya Deliver and install RAM for Feli's laptop and troubleshoot Jun's PDF Xchange issue. |
11/03/2022 04:00 pm |
Jayson Larot | With Customer Signature |
|
W39875
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: by: Melet Santos Setup new MS office 365 license to share with other workstations. |
11/03/2022 10:00 am |
Jayson Larot | With Customer Signature |
|
W39874
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams Deliver and install new batteries for APC SmartUPS 1500 |
11/02/2022 03:00 pm |
Jayson Larot | With Customer Signature |
|
W39873
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Ambyth Saipan Service: Setup new Docomo Fiber Internet on SonicWALL Firewall. |
11/02/2022 10:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W39871
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Troubleshoot Chona's Outlook search issue and unable to access Ajera issue on Michael's workstation. |
11/01/2022 02:00 pm |
Jayson Larot | With Customer Signature |
|
W39868
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park Disable Conrad Cabrera accounts. Clean out Conrad's laptop. |
10/31/2022 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W39867
|
Onsite |
Guam Department of Education Work Requested: by: Beth Perez relocate Promethean board from Superintendent's office (Tiyan) to PC Lujan (2nd floor) SN: P70D-I71Z1AXQA1574 |
10/28/2022 11:30 am |
Jayson Larot | With Customer Signature |
|
W39866
|
Onsite |
Guam Dry Cleaners Simon Sanchez Work Requested: by: Simon Sanchez Marleen having issues printing from new pc |
10/27/2022 01:30 pm |
Chu Hsieh | No Signature: project |
|
W39864
|
Remote |
Express Business Service Joyce Santos Work Requested: by: Joyce Santos Update EBS Auto Attendant message |
10/26/2022 02:00 pm |
Kevin Hsueh | No Signature: Hosted 3CX Service |
|
W39863
|
Service Contract Onsite |
Fargo Pacific, Inc. Guy Binoya Work Requested: by: Guy Binoya Install/Upgrade QuickBooks to version 2023 on Guy Binoya’s workstation. |
10/26/2022 09:30 am |
Jayson Larot | With Customer Signature |
|
W39862
|
Service Contract Onsite |
Roberts, Fowler & Visosky Jon Visosky Work Requested: by: Jon Visosky Troubleshoot Server |
10/25/2022 08:15 am |
Kevin Hsueh | No Signature: |
|
W39861
|
Service Contract Remote |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Renew and install new SSL Certificate. |
10/24/2022 02:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W39858
|
Onsite |
Guam Dry Cleaners Simon Sanchez Work Requested: by: Simon Sanchez Transfer data on Marilyn's old to new pc. Install Microsoft 365 and setup email. |
10/20/2022 02:00 pm |
Chu Hsieh | No Signature: Project |
|
W39855
|
Service Contract Onsite |
Fargo Pacific, Inc. Guy Binoya Work Requested: by: Guy Binoya Troubleshoot Feli's Outlook issues. |
10/20/2022 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W39853
Ref/PO#20211203 |
Onsite |
Guam Department of Education Francis Santos Work Requested: by: Francis Santos conduct end-user training for UMS |
10/19/2022 09:30 am |
KaeAna Dee Camacho | With Customer Signature |
|
W39851
|
Service Contract Remote |
Micronesian Divers Association Raquel Brion Work Requested: by: Raquel Brion Requests: Raquel - Check PCI Compliance issue Wes - Update email distribution group membership |
10/18/2022 01:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W39849
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Upgrade 3CX Phone System from Version 15.5 to Version 18 |
10/18/2022 10:30 am |
Jayson Larot | With Customer Signature |
|
W39848
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Troubleshoot/repair QuickBooks on Lisa's workstation |
10/18/2022 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W39847
|
Service Contract Inhouse |
Morrico Equipment Alma Dimla Work Requested: by: Alma Dimla 1. install windows OS on 2 new CF-31 laptops 2. install EBS on same laptop 3. diagnose & repair internet on 3rd laptop provided a working laptop for #2 |
10/17/2022 02:38 pm |
Jayson Larot | With Customer Signature |
|
W39846
|
Onsite |
Tropical Pool Service Dawna Thompson Work Requested: by: Dawna Thompson Check QuickBooks multi user issue. |
10/17/2022 02:00 pm |
Jayson Larot | No Signature: Under Warranty |
|
W39845
|
Service Contract Remote |
JMC Equipment Rental Dave Taitano Work Requested: by: Dave Taitano Setup 1 new employee email account. Setup Kenneth and Jr email accounts on their new mobile phones. |
10/17/2022 10:15 am |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: No one onsite to sign |
|
W39844
|
Onsite |
Guam Dry Cleaners Simon Sanchez Work Requested: by: Simon Sanchez issue sending emails |
10/17/2022 10:30 am |
Chu Hsieh | No Signature: Project |
|
W39843
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez SSL certificate needs to be rekeyed year and expiring Oct. 22. |
10/17/2022 09:20 am |
Chu Hsieh | No Signature: remote support |
|
W39842
|
Onsite |
Guam Dry Cleaners Simon Sanchez Work Requested: by: Simon Sanchez continue to setup new PCs |
10/18/2022 09:30 am |
Chu Hsieh | No Signature: Project |
|
W39841
|
Onsite |
Guam Dry Cleaners Simon Sanchez Work Requested: by: Simon Sanchez Set new pc |
10/13/2022 01:30 pm |
Chu Hsieh | No Signature: Project |
|
W39840
|
Service Contract Remote |
Guam Memorial Park Lynn Painter Work Requested: by: Lynn Painter Restart CSI Server (GMPSRV) |
10/14/2022 02:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W39839
|
Service Contract Onsite |
Micronesian Divers Association Wes Seleen Work Requested: by: Wes Seleen Troubleshoot server. Troubleshoot CounterPoint access issues on 1 workstation. |
10/14/2022 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W39837
|
Service Contract Remote |
Fargo Pacific, Inc. Guy Binoya Work Requested: by: Guy Binoya Troubleshoot Feli's Outlook issues. |
10/13/2022 02:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W39836
|
Onsite |
Bishop Baumgartner Memorial School Work Requested: by: David Duenas install promethean projector lamp - check in at Catherine McAuley Bldg POC: David Duenas |
10/14/2022 09:30 am |
Jayson Larot | With Customer Signature |
|
W39834
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: by: Christi Taijeron Beth Andon unable to login to her workstation. |
10/13/2022 08:45 am |
Kevin Hsueh | No Signature: Remote Support |
|
W39833
|
Service Contract Inhouse |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Troubleshoot Cedric's Lenovo ThinkPad P15 Gen1 |
10/12/2022 11:00 am |
Kevin Hsueh | With Customer Signature |
|
W39832
|
Onsite |
Office of Public Accountability Vincent Duenas Work Requested: by: Vincent Duenas Provision IP Phone on 9th floor. |
10/12/2022 09:30 am |
Kevin Hsueh | No Signature: Project |
|
W39831
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Renew SSL Certificate. Install new SSL Certificate. |
10/12/2022 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W39830
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Deliver and setup Planar monitor. Setup workstation in OP A. |
10/12/2022 02:00 pm |
Jayson Larot | With Customer Signature |
|
W39828
|
Onsite |
Anderson Air Force Base SSgt Emily Tenorio Work Requested: by: SSgt Emily Tenorio conduct Promethean end user training for AAFB |
10/13/2022 03:00 pm |
KaeAna Dee Camacho | No Signature: customer unavailable |
|
W39826
|
Onsite |
Anderson Air Force Base SSgt Emily Tenorio Work Requested: by: SSgt Emily Tenorio install 1 75in Titanium Promethean panel (wall mounted) SN: 775T-M16LDA1680320 |
10/13/2022 12:00 pm |
Jayson Larot | No Signature: Customer signed Acknowledgment form |
|
W39825
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Kalene's Outlook unable to show more than 1 contact |
10/10/2022 10:45 am |
Chu Hsieh | With Customer Signature |
|
W39824
|
Onsite |
Guam Community College Rochelle Bamba-Cruz Work Requested: by: Rochelle Bamba-Cruz clean out van and dispose card board |
10/10/2022 10:30 am |
Jayson Larot | No Signature: customer not able to sign |
|
W39823
|
Service Contract Onsite |
Guam Dry Cleaners Manny Murciano Work Requested: by: Manny Murciano Finishing terminating keystones and install new patch panel. |
10/07/2022 10:30 am |
Jayson Larot | No Signature: Ongoing Project |
|
W39822
|
Project Onsite |
Guam Dry Cleaners Manny Murciano Work Requested: by: Manny Murciano Trace and label network cables then terminate with keystones. |
10/06/2022 02:30 pm |
Jayson Larot | No Signature: Ongoing Project |
|
W39819
|
Service Contract Remote |
Roberts, Fowler & Visosky Monique Sanchez Work Requested: by: Monique Sanchez Troubleshoot Monique's Outlook issue. |
10/07/2022 10:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W39817
|
Onsite |
Guam Department of Education Francis Santos Work Requested: by: Francis Santos reflash panel at SIFA |
10/07/2022 03:30 pm |
KaeAna Dee Camacho | With Customer Signature |
|
W39815
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Troubleshoot Various Issues |
10/06/2022 02:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W39814
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: by: Melet Santos Setup Lams Workstation. |
10/06/2022 09:00 am |
Jayson Larot | With Customer Signature |
|
W39813
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Work with PC Law support to move from C-Tree to SQL |
10/06/2022 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W39812
|
Onsite |
Express Business Service John Santos Work Requested: by: John Santos Troubleshoot IP Phones. IP Phones not registered. |
10/05/2022 02:30 pm |
Kevin Hsueh | No Signature: Hosted 3CX Support |
|
W39810
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Gail reported Bella is receiving undeliverable bounce back emails when sending to ambyth.com |
10/04/2022 04:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W39809
|
Onsite |
Guam Community College Rochelle Bamba-Cruz Work Requested: by: Rochelle Bamba-Cruz install new promethean panel 70" titanium with Mobile Stand to Kumision I Fino' CHamoru Yan I Fina'nå'guen I Hestoria Yan I Lina'la' I Taotao Tåno' new office in Anigua Bell Tower Plaza POC: Elerida (929-8080) Office Number: 475-0139 |
10/05/2022 11:30 am |
Jayson Larot | No Signature: Signed Acknowledgment form |
|
W39808
|
Onsite |
Guam Community College Rochelle Bamba-Cruz Work Requested: by: Rochelle Bamba-Cruz relocate 1 promethean panel and mobile stand for Kumision I Fino' CHamoru Yan I Fina'nå'guen I Hestoria Yan I Lina'la' I Taotao Tåno to new location - Anigua Bell Tower Plaza POC: Elerida 929-8080 Office number: 475-0139 |
10/05/2022 09:30 am |
Jayson Larot | With Customer Signature |
|
W39807
|
Onsite |
Guam Department of Education Francis Santos Work Requested: by: Francis Santos update firmware for ActivPanels at Inarajan Middle School |
10/06/2022 11:30 am |
KaeAna Dee Camacho | No Signature: customer unavailable |
|
W39806
|
Onsite |
Guam Department of Education Francis Santos Work Requested: by: Francis Santos update firmware for ActivPanels at Inarajan Elementary |
10/06/2022 08:30 am |
KaeAna Dee Camacho | No Signature: customer unavailable |
|
W39805
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Troubleshoot Mr. Webber's email issues. Setup SonicWALL Global VPN for Wes. |
10/04/2022 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W39804
|
Onsite |
Guam Department of Education Camille Work Requested: by: Camille install Titanium reset guide (see attached) for UPI ES |
10/04/2022 12:15 pm |
Jayson Larot | With Customer Signature |
|
W39803
|
Onsite |
Guam Department of Education Mrs. Ceria Work Requested: by: Timothy McDow install replacement mainboard for Tiyan HS Location: Room 203 (admin bldg) SN: 770T-J72X3A6990127 |
10/04/2022 11:00 am |
Jayson Larot | With Customer Signature |
|
W39802
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Setup new laptop for Chona |
10/03/2022 01:30 pm |
Jayson Larot | With Customer Signature |
|
W39801
|
Service Contract Onsite |
JMC Equipment Rental Dave Taitano Work Requested: by: Dave Taitano Setup exchange email on employees' mobile phone. |
10/04/2022 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W39797
Ref/PO#20211630-00 |
Onsite |
Guam Department of Education Francis Santos Work Requested: by: Francis Santos conduct 1 hour end-user training for Price Elementary (SN: 75W26-L8HC7N5550185) |
09/30/2022 01:30 pm |
KaeAna Dee Camacho | With Customer Signature |
|
W39795
Ref/PO#GDOE PO 20228071 |
Onsite |
Guam Department of Education Ray Lujan Work Requested: by: Ray Lujan conduct 1 hour end-user training for P. C. Lujan |
10/05/2022 09:00 am |
KaeAna Dee Camacho | With Customer Signature |
|
W39794
|
Onsite |
Guam Community College Christine Sison Work Requested: by: Christine Sison conduct end-user training at Tiyan High School |
10/04/2022 12:30 pm |
KaeAna Dee Camacho | With Customer Signature |
|
W39793
|
Service Contract Remote |
JMC Equipment Rental Carmen Martinez Work Requested: by: Carmen Martinez Update email distribution group members. Delete old employee email accounts. |
09/29/2022 11:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W39792
|
Service Contract Onsite |
Morrico Equipment Torgun Smith Work Requested: by: Torgun Smith Troubleshoot Francis' Workstation |
09/29/2022 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W39790
|
Onsite |
Guam Department of Education Work Requested: by: Denise Taimanglo troubleshoot projector units at Price ES location: D1 and G9 |
09/29/2022 10:00 am |
Jayson Larot | With Customer Signature |
|
W39786
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: by: Melet Santos Deliver and setup Lenovo Workstation and Monitor. |
09/27/2022 09:00 am |
Jayson Larot | With Customer Signature |
|
W39785
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Setup SonicWALL Global VPN on Raquel's Laptop. Deliver and install MDA Server replacement HDD. |
09/27/2022 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W39784
|
Onsite |
Guam Department of Education Camille Work Requested: by: Camille replace mainboard for UPI ES (Rm G101) POC: Camille |
09/30/2022 12:15 pm |
Jayson Larot | With Customer Signature |
|
W39777
Ref/PO#GDOE PO 20228071 |
Onsite |
Guam Department of Education Ray Lujan Work Requested: by: Ray Lujan conduct 1 hour end user training for P. C. Lujan |
09/23/2022 09:30 am |
KaeAna Dee Camacho | With Customer Signature |
|
W39776
|
Onsite |
Guam Department of Education Francis Santos Work Requested: by: Francis Santos manually update firmware for panels at UMS |
09/22/2022 11:30 am |
KaeAna Dee Camacho | No Signature: customer unavailable |
|
W39775
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Deliver and setup 3 rugged external HDD for MDA Server daily backup. |
09/22/2022 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W39774
|
Onsite |
Guam Community College Christine Sison Work Requested: by: Christine Sison install and deliver 1 promethean panel 86" Titanium to Tiyan (FM F101) POC: Liberty Pinaula |
09/23/2022 11:30 am |
Jayson Larot | No Signature: Signed on Acknowledgment form |
|
W39772
|
Service Contract Onsite |
Micronesian Divers Association Wes Seleen Work Requested: by: Wes Seleen Troubleshoot server. |
09/21/2022 10:23 am |
Kevin Hsueh | With Customer Signature |
|
W39771
|
Onsite |
Guam Department of Education Francis Santos Work Requested: by: Francis Santos assist teacher with firmware update at Maria Ulloa |
09/20/2022 11:35 am |
KaeAna Dee Camacho | No Signature: customer unavailable |
|
W39770
|
Onsite |
Guam Department of Education Francis Santos Work Requested: by: Francis Santos manually update firmware for panels at BMS |
09/20/2022 08:30 am |
KaeAna Dee Camacho | No Signature: customer unavailable |
|
W39769
|
Onsite |
Guam Department of Education Francis Santos Work Requested: by: Francis Santos manually update firmware for panels at Okkodo |
09/22/2022 07:00 am |
KaeAna Dee Camacho | No Signature: Customer unavailable |
|
W39768
|
Onsite |
Guam Department of Education Francis Santos Work Requested: by: Francis Santos manually update firmware for panels at Okkodo |
09/20/2022 12:40 pm |
KaeAna Dee Camacho |
No Signature: Remote Support
Signature for Later: customer unavailable |
|
W39767
|
Onsite |
Guam Department of Education Francis Santos Work Requested: by: Francis Santos manually update firmware for panels at Price Elementary |
09/21/2022 10:00 am |
KaeAna Dee Camacho | No Signature: customer unavailable |
|
W39766
|
Service Contract Remote |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Setup SonicWall Hosted Email Security services |
09/20/2022 02:00 pm |
Chu Hsieh | No Signature: remote |
|
W39765
|
Service Contract Inhouse |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Reprep mitch Thompson workstation |
09/20/2022 12:49 pm |
Kevin Hsueh | With Customer Signature |
|
W39764
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Setup new laptop for Michael. |
09/20/2022 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W39761
|
Onsite |
Guam Department of Education Francis Santos Work Requested: by: Francis Santos Update ActivPanel firmware at Chief Brodie |
09/19/2022 10:30 am |
KaeAna Dee Camacho | No Signature: customer unavailable |
|
W39760
|
Onsite |
Guam Department of Education Work Requested: by: Raydeen install promethean lamp (qty: 2) for Price ES location: D1 and G9 |
09/19/2022 11:00 am |
Jayson Larot | With Customer Signature |
|
W39758
|
Service Contract Remote |
Roberts, Fowler & Visosky Tim Roberts Work Requested: by: Tim Roberts Issue with opening outlook at Tim's Home PC |
09/16/2022 04:30 pm |
Chu Hsieh | No Signature: remote |
|
W39756
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Troubleshoot AIA workstation. |
09/16/2022 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W39755
Ref/PO#20200878-00 |
Onsite |
Guam Department of Education Francis Santos Work Requested: by: Francis Santos conduct Promethean refresher training for FBLG |
09/20/2022 02:00 pm |
KaeAna Dee Camacho | With Customer Signature |
|
W39754
|
Onsite |
University of Guam John Del Castillo Work Requested: by: John Del Castillo conduct Promethean refresher training |
09/22/2022 02:00 pm |
KaeAna Dee Camacho | With Customer Signature |
|
W39753
|
Onsite |
University of Guam John Del Castillo Work Requested: by: John Del Castillo conduct Promethean refresher training |
09/21/2022 02:00 pm |
KaeAna Dee Camacho | With Customer Signature |
|
W39752
|
Onsite |
University of Guam John Del Castillo Work Requested: by: John Del Castillo conduct Promethean refresher training |
09/23/2022 01:30 pm |
KaeAna Dee Camacho | With Customer Signature |
|
W39751
|
Onsite |
Guam Department of Education Francis Santos Work Requested: by: Francis Santos assist with firmware updates for FBLG |
09/22/2022 09:30 am |
KaeAna Dee Camacho | No Signature: customer unavailable |
|
W39750
|
Onsite |
Guam Department of Education Francis Santos Work Requested: by: Francis Santos assist with firmware updates for FBLG |
09/15/2022 11:00 am |
KaeAna Dee Camacho | No Signature: customer unavailable |
|
W39748
|
Onsite |
Guam Department of Education Ray Lujan Work Requested: by: Ray Lujan conduct 1 hour end user training for FBLG |
09/15/2022 10:00 am |
KaeAna Dee Camacho | With Customer Signature |
|
W39747
|
Onsite |
Guam Department of Education Francis Santos Work Requested: by: Francis Santos assist with manual firmware updates at GWHS |
09/16/2022 08:30 am |
KaeAna Dee Camacho | No Signature: customer unavailable |
|
W39745
|
Service Contract Inhouse |
Isa Dental Linda Santos Work Requested: by: Linda Santos Reprep old 3CX Lenovo Workstation. Workstation will be used for OP A. |
09/14/2022 10:00 am |
Jayson Larot | With Customer Signature |
|
W39743
|
Onsite |
Guam Department of Education Ray Lujan Work Requested: by: Ray Lujan conduct end user training for UMS |
09/13/2022 12:30 pm |
KaeAna Dee Camacho | With Customer Signature |
|
W39741
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Setup new printer that ISA Dental purchased. Pickup old UPS units and 3CX IP Phones for disposal. |
09/13/2022 02:00 pm |
Jayson Larot | With Customer Signature |
|
W39740
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams SSL Certificate expiring Aug 13, 2022 and needs to be rekeyed on the Exchange Server |
09/12/2022 04:00 pm |
Chu Hsieh | No Signature: remote |
|
W39739
|
Onsite |
Guam Department of Education Francis Santos Work Requested: by: Francis Santos conduct firmware updates at GWHS |
09/14/2022 12:00 pm |
KaeAna Dee Camacho | No Signature: customer unavailable |
|
W39738
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Run new network line from server room to conference room. |
09/13/2022 09:30 am |
Jayson Larot | With Customer Signature |
|
W39736
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: by: Nel Bangayan Rekey and reinstall SSL Certificate. |
09/12/2022 03:00 pm |
Jayson Larot | With Customer Signature |
|
W39734
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Troubleshoot slow speeds on WiFi |
09/12/2022 08:30 am |
Kevin Hsueh | No Signature: |
|
W39733
|
Service Contract Remote |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Setup SonicWALL Hosted Email Security |
09/09/2022 02:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W39732
|
Onsite |
Guam Department of Education Melanie Brennan Work Requested: by: Melanie Brennan conduct end user Promethean training for DYA |
09/09/2022 05:30 pm |
KaeAna Dee Camacho | With Customer Signature |
|
W39731
|
Service Contract Onsite |
Cinnabon Roxanne Williams Work Requested: by: Roxanne Williams Deliver HP All In One. Troubleshoot Printing Issues |
09/09/2022 10:00 am |
Jayson Larot | With Customer Signature |
|
W39729
|
Onsite |
Guam Community College Christine Sison Work Requested: by: Christine Sison conduct end-user training at Okkodu HS SN: 786T-M46LFA7050068 |
09/08/2022 02:00 pm |
KaeAna Dee Camacho | With Customer Signature |
|
W39728
|
Onsite |
Guam Department of Education Ray Lujan Work Requested: by: Ray Lujan conduct end user training for SSHS SN: 75W26-M5HBEN1710067 |
09/08/2022 11:00 am |
KaeAna Dee Camacho | With Customer Signature |
|
W39727
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Troubleshoot Outlook issues for warehouse staff. Troubleshoot network share drive access for accounting office staff. |
09/07/2022 02:00 pm |
Jayson Larot | With Customer Signature |
|
W39726
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Server beeping |
09/07/2022 10:00 am |
Chu Hsieh | With Customer Signature |
|
W39724
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Troubleshoot Mitch's Outlook Issues. |
09/07/2022 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W39723
|
Inhouse |
Camacho, Chelly Chelly Camacho Work Requested: by: Chelly Camacho Please see Mae regarding this service. Laptop PIN is 1626 Per Mae, Wipe out laptop and Reinstall Windows OS |
09/06/2022 01:10 pm |
Jayson Larot | No Signature: Inhouse Service |
|
W39722
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park Deploy Sentinel One EDR |
09/06/2022 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W39721
|
Onsite |
Guam Department of Education Francis Santos Work Requested: by: Francis Santos conduct firmware update for Jose Rios MS |
09/07/2022 08:30 am |
KaeAna Dee Camacho | With Customer Signature |
|
W39720
|
Onsite |
Guam Community College Christine Sison Work Requested: by: Christine Sison conduct end-user Promethean training for SHS |
09/06/2022 02:30 pm |
KaeAna Dee Camacho | With Customer Signature |
|
W39719
|
Onsite |
Guam Department of Education Melanie Brennan Work Requested: by: Melanie Brennan conduct end-user Promethean training to DYA |
09/06/2022 09:00 am |
KaeAna Dee Camacho | With Customer Signature |
|
W39718
|
Service Contract Inhouse |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Install SSD |
09/06/2022 11:00 am |
Kevin Hsueh | With Customer Signature |
|
W39713
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Troubleshoot Mitch's MS Office |
09/02/2022 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W39712
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Troubleshoot Joy's workstation |
09/01/2022 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W39711
|
Onsite |
Guam Department of Education Ray Lujan Work Requested: by: Ray Lujan conduct 1 hour promethean end user training for Special Education dept. |
09/01/2022 01:00 pm |
KaeAna Dee Camacho | With Customer Signature |
|
W39710
|
Onsite |
Guam Department of Education Francis Santos Work Requested: by: Francis Santos conduct firmware updates at Tiyan HS |
09/01/2022 10:00 am |
KaeAna Dee Camacho | No Signature: customer unavailable |
|
W39708
|
Onsite |
Guam Department of Education Ray Lujan Work Requested: by: Ray Lujan conduct end user Promethean training to CPS (Agana) |
08/31/2022 11:00 am |
KaeAna Dee Camacho | With Customer Signature |
|
W39707
|
Onsite |
Guam Department of Education Ray Lujan Work Requested: by: Ray Lujan install 1 promethean panel to LP Untalan MS (E108) POC: Haane Leon Guerrero GDOE Asset Tag: 92412 |
09/08/2022 11:00 am |
Jayson Larot | No Signature: Customer signed on acknowledgment form |
|
W39706
|
Onsite |
Guam Department of Education Ray Lujan Work Requested: by: Ray Lujan install 1 mobile stand to LP Untalan MS (E108) POC: Ha'ane Leon Guerrero GDOE Asset Tag: 90812 |
09/07/2022 11:30 am |
Jayson Larot | No Signature: Customer signed on acknowledgment form |
|
W39704
|
Onsite |
University of Guam - SBDC John Byers Work Requested: by: John Byers troubleshoot Promethean panel - laptop not connecting to the panel |
08/31/2022 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W39703
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: by: Maribeth Benavente relocate 1 promethean panel and mobile stand from 1st to 2nd floor at MU Lujan SN: 75W26-M4HBEN0100523 GDOE asset tag: 90846 |
08/31/2022 11:30 am |
Jayson Larot | With Customer Signature |
|
W39702
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: by: Maribeth Benavente relocate promethean panel and mobile stand to 2nd floor at MU Lujan SN: 75W26-M4HBEN0100548 GDOE Asset tag: 90845 |
08/31/2022 09:30 am |
Jayson Larot | With Customer Signature |
|
W39701
|
Service Contract Onsite |
JMC Equipment Rental Dave Taitano Work Requested: by: Dave Taitano Troubleshoot Daves workstation. |
08/30/2022 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W39700
|
Onsite |
Guam Department of Education Ray Lujan Work Requested: by: Ray Lujan deliver promethean panel SSHS Rm 206 (Rita Aquino) GDOE Asset tag 92415 |
09/06/2022 10:00 am |
Jayson Larot | No Signature: Customer signed on acknowledgment form. |
|
W39699
|
Onsite |
Guam Department of Education Ray Lujan Work Requested: by: Ray Lujan install 1 promethean mobile stand to SSHS GDOE asset tag 90815 |
09/02/2022 09:00 am |
Jayson Larot | No Signature: Customer signed in Acknowledgment form |
|
W39698
|
Service Contract Remote |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Troubleshoot Mr. Webber's MS Outlook. Unable to open attachments. |
08/30/2022 10:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W39697
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Troubleshoot Lisa's workstation PC Law issues with PC Law support. |
08/30/2022 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W39696
|
Inhouse |
Morrico Equipment Alma Dimla Work Requested: by: Alma Dimla Set up EBS to Tech ID : T0533 |
08/29/2022 03:05 pm |
Jayson Larot | With Customer Signature |
|
W39695
|
Onsite |
Guam Department of Education Francis Santos Work Requested: by: Francis Santos conduct firmware update at JFKHS |
08/19/2022 08:30 am |
KaeAna Dee Camacho | No Signature: customer unavailable |
|
W39694
|
Onsite |
Guam Department of Education Francis Santos Work Requested: by: Francis Santos conduct firmware updates at DLP |
08/24/2022 11:00 am |
KaeAna Dee Camacho | No Signature: customer unavailable |
|
W39693
|
Onsite |
Guam Department of Education Francis Santos Work Requested: by: Francis Santos conduct firmware updates to SSHS |
08/24/2022 08:30 am |
KaeAna Dee Camacho | No Signature: customer unavailable |
|
W39692
|
Onsite |
Guam Department of Education Francis Santos Work Requested: by: Francis Santos conduct firmware updates for CL. Taitano |
08/29/2022 11:00 am |
KaeAna Dee Camacho | No Signature: Customer unavailable to sign |
|
W39691
|
Onsite |
Guam Department of Education Francis Santos Work Requested: by: Francis Santos conduct firmware updates for AIJMS |
08/29/2022 08:30 am |
KaeAna Dee Camacho | No Signature: Customer unavailable |
|
W39690
|
Onsite |
Guam Department of Education Francis Santos Work Requested: by: Francis Santos conduct firmware updates for iLearn Academy |
08/30/2022 09:00 am |
KaeAna Dee Camacho | No Signature: Customer unavailable to sign |
|
W39689
|
Onsite |
Prestige Automobiles Raphael Hilmi Work Requested: by: Raphael Hilmi Troubleshoot Raphael Hilmi's Outlook issues. |
08/29/2022 02:00 pm |
Kevin Hsueh | No Signature: Warranty Work. Previous work order W39658 on 08/22/2022 |
|
W39688
|
Onsite |
Guam Department of Education Camille Work Requested: by: Camille UPI ES 1. replace mainboard 2. change serial number on replacement board |
09/01/2022 12:15 pm |
Jayson Larot | With Customer Signature |
|
W39687
|
Onsite |
Guam Department of Education Ray Lujan Work Requested: by: Ray Lujan install 1 promethean panel to FBLG MS (Rm 807) POC: carol GDOE Asset tag: 92413 |
09/06/2022 11:30 am |
Jayson Larot | No Signature: Customer signed on Acknowledgment form |
|
W39686
|
Onsite |
Guam Department of Education Ray Lujan Work Requested: by: Ray Lujan install 1 Promethean mobile stand to FBLG MS (Rm 807) POC: Carol GDOE Asset tag: 90813 |
09/02/2022 12:00 pm |
Jayson Larot | No Signature: Customer signed on acknowledgement form |
|
W39685
|
Onsite |
Guam Department of Education Ray Lujan Work Requested: by: Ray Lujan deliver 1 panel to Curriculum and Instruction (Bdlg C3) POC: Nelly Number 300-1380 GDOE Asset tag: 92416 |
09/06/2022 09:00 am |
Jayson Larot | No Signature: Customer signed on acknowledgment form |
|
W39684
|
Onsite |
Guam Department of Education Ray Lujan Work Requested: by: Ray Lujan install 2 promethean panels to PC Lujan (Rm 5 and Rm 204) GDOE Asset tags: 92420, 92421 POC: Beth Number: 300-2901 |
09/08/2022 12:00 pm |
Jayson Larot | No Signature: Customer signed on Acknowledgment form |
|
W39683
|
Onsite |
Guam Department of Education Ray Lujan Work Requested: by: Ray Lujan install promethean mobile stand (qty: 2) to PC Lujan GDOE Asset tags: 90820, 90821 POC: Beth Number: 3002-2901 |
09/07/2022 10:30 am |
Jayson Larot | No Signature: Customer signed acknowledgement form |
|
W39681
|
Service Contract Remote |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Check new IT&E Fiber Internet Circuit |
08/26/2022 09:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W39679
|
Onsite |
Guam Department of Education Melanie Brennan Work Requested: by: Melanie Brennan conduct Promethean end-user training at DYA (Bldg A - Directors Office) |
08/26/2022 10:00 am |
KaeAna Dee Camacho | With Customer Signature |
|
W39678
|
Onsite |
Guam Community College Christine Sison Work Requested: by: Christine Sison install 1 promethean panel and mobile stand to Okkodo HS (Rm C106) let the guard know you are delivering to GCC Automotive POC: Jonathan Perez Number: 929-0925 |
08/30/2022 01:00 pm |
Jayson Larot | No Signature: Remote Support |
|
W39677
|
Onsite |
Guam Community College Christine Sison Work Requested: by: Christine Sison install 1 promethean panel and mobile stand to Southern High (Rm 6103, Automotive) POS: James Tabunar |
08/30/2022 10:00 am |
Jayson Larot | No Signature: Customer signed on printed work order. |
|
W39676
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Install UPS replacement batteries. |
08/25/2022 03:00 pm |
Jayson Larot | With Customer Signature |
|
W39675
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Colin Jones unable to access email while traveling in Vietnam. |
08/25/2022 11:45 am |
Chu Hsieh | No Signature: remote |
|
W39674
|
Onsite |
Guam Department of Education Camille Work Requested: by: Camille troubleshoot panel - not turning on at Upi Elementary School SN: 75W26-K9HLDN1070063 Location: Rm G101 GDOE Asset: 46692 Number: 929-4174 |
08/25/2022 12:15 pm |
Jayson Larot | With Customer Signature |
|
W39673
|
Inhouse |
Department of Public Health & Social Services alicia guiking Work Requested: by: Alicia Guiking troubleshoot tablet not scanning |
08/24/2022 11:14 am |
Jayson Larot | With Customer Signature |
|
W39671
|
Onsite |
Guam Department of Education Melanie Brennan Work Requested: by: Melanie Brennan install 1 promethean activpanel 75" to CPS SN: 75W26-M5HBEN1710010 |
08/24/2022 01:30 pm |
Jayson Larot | No Signature: Customer signed on the printed work order |
|
W39670
|
Onsite |
Guam Department of Education Ansley Jackson Work Requested: by: Ansley Jackson install promethean ActivPanel Nickel 75" (replacement) to PC Lujan (RM 14) Old SN: 75W26-L1HB1N4490235 |
08/24/2022 12:00 pm |
Jayson Larot | No Signature: Customer signed on the printed Work Order |
|
W39669
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: by: Maribeth Benavente install Promethean ActivPanel Nickel 75" to GDO Curriculum & Instruction (Rm 820) SN: 75W26-M5HBEN1710068 |
08/24/2022 10:30 am |
Jayson Larot | No Signature: Customer Signed on Printed Work Order |
|
W39668
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: by: Maribeth Benavente install Promethean panel to GDOE Special Education - Rm 850 SN: 75W26-M5HBEN1710004 |
08/24/2022 09:45 am |
Jayson Larot | No Signature: Customer signed in the printed Work order |
|
W39667
|
Service Contract Remote |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Restore deleted files from server daily backup image. |
08/23/2022 01:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W39665
|
Service Contract Remote |
Guam Memorial Park Timothy Leon Guerrero Work Requested: by: Timothy Leon Guerrero Troubleshoot printing issues when printing from Lifelong Memories Software |
08/23/2022 10:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W39664
|
Onsite |
Office of Public Accountability Vincent Duenas Work Requested: by: Vincent Duenas Work with OPA IT support for 3CX Phone System firewall port forwarding. |
08/23/2022 09:00 am |
Kevin Hsueh | No Signature: Project |
|
W39663
|
Onsite |
Guam Department of Education Melanie Brennan Work Requested: by: Melanie Brennan install 3 Promethean activpanels with mobile stand SN: 75W26-M5HBEN1710065, 75W26-M5HBEN1710064, 75W26-M5HBEN1710062 stands: 90817, 90818, 90819 |
08/23/2022 09:30 am |
Jayson Larot | With Customer Signature |
|
W39662
|
Inhouse |
University of Guam Jolene Pocaigue Work Requested: by: Jolene Pocaigue troubleshoot thermal scanner tablet for UOG Trio- not scanning again |
08/22/2022 03:00 pm |
Jayson Larot | With Customer Signature |
|
W39661
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Relocate Vanessa's workstation. |
08/22/2022 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W39660
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Check external HDDs used for server daily backup. |
08/22/2022 11:00 am |
Kevin Hsueh | With Customer Signature |
|
W39659
|
Onsite |
Guam Community College Christine Sison Work Requested: by: Christine Sison set up Promethean mobile stand (qty: 2) at GCC POC: Christine Sison Number: 735-5589 ext 0205 |
08/22/2022 10:00 am |
Jayson Larot | No Signature: Customer left, not onsite unavailable to sign |
|
W39657
|
Service Contract Remote |
Micronesian Divers Association Wes Seleen Work Requested: by: Wes Seleen Wes reported no internet and share drive access. |
08/20/2022 10:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W39656
|
Onsite |
Guam Department of Education Tania Anderson Work Requested: by: Tania Anderson firmware update at Agueda Johnston MS SN: 75W26-L7HB6N6740114 |
08/19/2022 11:00 am |
KaeAna Dee Camacho | No Signature: Teacher was unavailable |
|
W39653
|
Onsite |
Office of Public Accountability Vincent Duenas Work Requested: by: Vincent Duenas Cutover to 3CX Phone System |
08/18/2022 10:00 am |
Kevin Hsueh | No Signature: Project |
|
W39651
|
Onsite |
Guam Community College Josha Golder Work Requested: by: Josha Golder install firmware update SN: 86W26-K9HLBN1510127 |
08/18/2022 08:30 am |
KaeAna Dee Camacho | No Signature: customer was unavailable to sign |
|
W39649
|
Onsite |
Office of Public Accountability Vincent Duenas Work Requested: by: Vincent Duenas 3CX End User and Admin Training. |
08/17/2022 10:00 am |
Kevin Hsueh | No Signature: Project |
|
W39648
|
Service Contract Remote |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Install Windows Updates |
08/17/2022 12:30 pm |
Chu Hsieh | No Signature: remote |
|
W39647
|
Service Contract Remote |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Assist Colin on renewing and installing SSL Certificate |
08/16/2022 02:00 pm |
Chu Hsieh | No Signature: remote |
|
W39646
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Test network line in accounting office, confirm if line is active. Troubleshoot Conference Room workstation webcam. Pick up new Lenovo Server. |
08/16/2022 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W39645
|
Onsite |
Office of Public Accountability Vincent Duenas Work Requested: by: Vincent Duenas OPA 3CX Project |
08/16/2022 10:00 am |
Kevin Hsueh | No Signature: Project |
|
W39644
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Troubleshoot internet and 3CX issues. |
08/16/2022 08:15 am |
Kevin Hsueh | With Customer Signature |
|
W39641
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Deliver and setup Grandstream ATA Gateway. |
08/15/2022 02:00 pm |
Jayson Larot | With Customer Signature |
|
W39639
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Michael Makio Work Requested: by: Michael Makio Deliver and setup Lenovo workstation for Nicole. |
08/15/2022 09:30 am |
Jayson Larot | With Customer Signature |
|
W39636
|
Service Contract Remote |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Update Boarding Pass |
08/11/2022 05:00 pm |
Pam Castilla | No Signature: Remote |
|
W39635
|
Service Contract Remote |
Guam Memorial Park Agnes Quitugua Work Requested: by: Agnes Quitugua Reset passwords for Len@guammemorialpark.com and Dave@guammemorialpark.com |
08/11/2022 03:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W39633
|
Service Contract Remote |
Micronesian Divers Association Wes Seleen Work Requested: by: Wes Seleen Troubleshoot Internet issues for NEX store. |
08/09/2022 10:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W39631
|
Onsite |
Guam Department of Education Ray Lujan Work Requested: by: Ray Lujan install 1 Promethean Mobile stand to Child Protective Services (Hagatna) SN: 2111-2535 POC: Melanie Brennan |
08/09/2022 02:00 pm |
Jayson Larot | With Customer Signature |
|
W39630
|
Service Contract Onsite |
Morrico Equipment Michelle Bordallo Work Requested: by: Michelle Bordallo Michelle having issue with her dock. |
08/09/2022 09:30 am |
Chu Hsieh | With Customer Signature |
|
W39629
|
Onsite |
Guam Department of Education Ray Lujan Work Requested: by: Ray Lujan deliver and install 1 promethean mobile stand to Curriculum & Instruction dept. SN: 90814 |
08/08/2022 03:30 pm |
Jayson Larot | With Customer Signature |
|
W39628
|
Onsite |
Guam Department of Education Ray Lujan Work Requested: by: Ray Lujan deliver and install 1 Promethean mobile stand to GDOE Special Education department SN: 2111-2546 |
08/09/2022 09:30 am |
Jayson Larot | With Customer Signature |
|
W39626
|
Inhouse |
Guam Housing and Urban Renewal Authority maria machie Work Requested: by: maria machie hand sanitizer does not dispense |
08/08/2022 11:07 am |
Jayson Larot | With Customer Signature |
|
W39625
|
Service Contract Remote |
Roberts, Fowler & Visosky Jon Visosky Work Requested: by: Jon Visosky Jon unable to open jpg files |
08/08/2022 09:45 am |
Chu Hsieh | No Signature: remote support |
|
W39624
|
Service Contract Onsite |
Morrico Equipment Alma Dimla Work Requested: by: Rene Molinos Provision new ext 390 for Philip Bonner |
08/08/2022 09:30 am |
Jayson Larot | No Signature: Remote Service |
|
W39623
|
Service Contract Onsite |
Roberts, Fowler & Visosky Jon Visosky Work Requested: by: Jon Visosky Jon can't print and having issues with Outlook. |
08/05/2022 11:00 am |
Chu Hsieh | With Customer Signature |
|
W39622
|
Onsite |
Guam Behavioral Health and Wellness Center May Ordona Work Requested: by: May Ordona troubleshoot panel (sn: 65W26-K5HL1N1070238) no internet connectivity |
08/05/2022 11:00 am |
Jayson Larot | With Customer Signature |
|
W39621
|
Remote |
Guam Behavioral Health and Wellness Center May Ordona Work Requested: by: May Ordona troubleshoot panel (SN: 65W26-K5HL1N1070238) panel running slow |
08/05/2022 10:00 am |
KaeAna Dee Camacho | With Customer Signature |
|
W39620
|
Service Contract Inhouse |
Fargo Pacific, Inc. Guy Binoya Work Requested: by: Guy Binoya check update issue |
08/04/2022 04:04 pm |
Jayson Larot | With Customer Signature |
|
W39619
|
Onsite |
The Giving Tree Maelonie Tamondong Work Requested: by: Maelonie Tamondong troubleshoot promethean panel at giving tree (Lotte) |
08/04/2022 02:00 pm |
Jayson Larot | With Customer Signature |
|
W39618
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Gail requested uploading of new Rpt_AP.ini file to CYMA4 server |
08/03/2022 03:00 pm |
Chu Hsieh | No Signature: remote |
|
W39617
|
Onsite |
Guam Department of Education Mariann Lujan Work Requested: by: Mariann Lujan trouble shoot proemthean panel spit screen at Jose Rios MS • SN: 75W26-K7HBDN1290036 (GDOE Asset Tag 47364) |
08/04/2022 09:30 am |
Jayson Larot | With Customer Signature |
|
W39616
|
Inhouse |
Department of Public Health & Social Services DeAnndra Chargualaf Work Requested: by: DeAnndra Chargualaf troubleshoot thermal scanner tablet |
08/03/2022 03:00 pm |
Jayson Larot | No Signature: Inhouse Service |
|
W39614
|
Onsite |
The Giving Tree Maelonie Tamondong Work Requested: by: Maelonie Tamondong troubleshoot promethean panel (Lotte) - no sound and screen is lagging |
08/03/2022 01:30 pm |
Jayson Larot | With Customer Signature |
|
W39613
|
Onsite |
Guam Department of Education Gary Cruz Work Requested: by: Gary Cruz tag 12 promethean panels and mobile stands (columns) at GDOE warehouse |
08/03/2022 09:30 am |
Jayson Larot | With Customer Signature |
|
W39612
|
Onsite |
Guam Department of Education Joel Ollet Work Requested: by: Joel Ollet install promethean panels to SIFA |
07/19/2022 09:30 am |
Kylene Hsieh | No Signature: customer not available for signature |
|
W39611
|
Onsite |
Guam Department of Education Joel Ollet Work Requested: by: Joel Ollet install 28 promethean panels to SIFA |
07/18/2022 09:30 am |
Kylene Hsieh | No Signature: customer not available for signature |
|
W39610
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Todd Thompson Work Requested: by: Todd Thompson Transfer data to Todd's new Macbook. |
08/02/2022 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W39609
|
Onsite |
Office of Public Accountability Vincent Duenas Work Requested: by: Vincent Duenas Provision IP Phones with extensions |
08/02/2022 01:30 pm |
Jayson Larot | No Signature: Ongoing Project |
|
W39607
|
Onsite |
Guam Department of Education Joel Ollet Work Requested: by: Joel Ollet conduct Promethean training for SIFA |
08/02/2022 08:00 am |
KaeAna Dee Camacho | With Customer Signature |
|
W39606
|
Onsite |
Guam Department of Education Joel Ollet Work Requested: by: Joel Ollet - assist with promethean installation of 28 boards for SIFA |
07/20/2022 09:00 am |
Alahas Pereda | No Signature: not available for signature |
|
W39605
|
Onsite |
Guam Department of Education Joel Ollet Work Requested: by: Joel Ollet - assist with installation of 28 panels for SIFA |
07/19/2022 01:00 pm |
Alahas Pereda | No Signature: Customer was unavailable for signature. Still need to go back the following to complete services. |
|
W39603
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: by: Maribeth Benavente Soundbar Install for Room 21, Ms. Tyquiengco. - PO # : 20211203 - SN # : 75W26-L5HL4N2730020 - GDOE Asset Tag : 59572 |
08/01/2022 11:00 am |
Jayson Larot | With Customer Signature |
|
W39602
|
Service Contract Onsite |
Fargo Pacific, Inc. Guy Binoya Work Requested: by: Guy Binoya Setup laptop and new employee profile. |
08/01/2022 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W39601
|
Onsite |
Guam Department of Education Joel Ollet Work Requested: by: Joel Ollet conduct 1 hour Promethean end user training for SIFA |
08/01/2022 08:00 am |
KaeAna Dee Camacho | No Signature: Customer unavailable |
|
W39600
|
Onsite |
Guam Department of Education Joel Ollet Work Requested: by: Joel Ollet conduct 1 hour basic end user training for sifa |
08/01/2022 08:00 am |
Kylene Hsieh | With Customer Signature |
|
W39599
|
Onsite |
The Giving Tree Maelonie Tamondong Work Requested: by: Maelonie Tamondong troubleshoot panel at The Giving Tree (Lotte) - user tried to access "owner" profile and it is asking for pin |
07/29/2022 02:00 pm |
Jayson Larot | With Customer Signature |
|
W39598
|
Onsite |
The Giving Tree Maelonie Tamondong Work Requested: by: Maelonie Tamondong troubleshoot panel at Giving Tree (Lotte) - user tried to use "owner" account and it is asking for pin |
07/29/2022 02:00 pm |
Kevin Hsueh | No Signature: Jayson obtained signature on his work order |
|
W39597
|
Onsite |
Guam Department of Education Mariann Lujan Work Requested: by: Neil Rochelle install main board part for Promethean panel at Jose Rios MS SN: : 75W26-L3HB3N2440246 GDOE Asset tag: 59516 |
07/29/2022 11:00 am |
Kevin Hsueh | No Signature: Warranty Service |
|
W39596
|
Onsite |
Guam Department of Education Neil Rochelle Work Requested: by: Mariann Lujan install main board part for Promethean panel at Jose Rios MS SN: : 75W26-L3HB3N2440246 GDOE Asset tag: 59516 |
07/29/2022 11:00 am |
Jayson Larot | No Signature: No signature warranty service |
|
W39595
|
Onsite |
Guam Department of Education Mariann Lujan Work Requested: by: Mariann Lujan replace main board for panel at Jose Rios MS SN: 75W26-K7HBDN1290036 GDOE Asset tag: 47364 |
07/29/2022 10:30 am |
Kevin Hsueh | No Signature: warranty service |
|
W39594
|
Onsite |
Guam Department of Education Mariann Lujan Work Requested: by: Mariann Lujan replace main board for panel at Jose Rios MS SN: 75W26-K7HBDN1290036 GDOE Asset tag: 47364 |
07/29/2022 10:30 am |
Jayson Larot | No Signature: No signature warranty service |
|
W39593
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: by: Maribeth Benavente install sound bar at GWHS See Mr. Aaron Soundbar Install for Room B200, Mr. Borja. - SN # : 75W26-L5HL4N2730017 - GDOE Asset Tag # : 59576 |
07/29/2022 09:00 am |
Jayson Larot | With Customer Signature |
|
W39591
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Troubleshoot Marks Laptop |
07/28/2022 01:00 pm |
Kevin Hsueh | With Customer Signature |
|
W39590
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Complete FAR DFARS Cyber Security Implementation Questionnaire. |
07/28/2022 10:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W39589
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Deliver and setup Lisa's workstation. |
07/28/2022 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W39588
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: by: Maribeth Benavente Room 111 for Ms. Cortez - SN # : 75W26-L5HL4N2730073 - GDOE Asset Tag : 59577 |
07/28/2022 01:00 pm |
Jayson Larot | With Customer Signature |
|
W39587
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: by: Maribeth Benavente install 2 soundbars: Room A111 for Ms. Rolinski - SN # : 75W26-L5HL4N2730021 - GDOE Asset Tag: 59573 Room B109 for Ms. Weger - SN # : 75W26-L5HL4N2730007 - GDOE Asset Tag : 59574 |
07/28/2022 09:30 am |
Jayson Larot | With Customer Signature |
|
W39586
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Onsite to assist with GTA VoIP deployment. |
07/27/2022 03:00 pm |
Kevin Hsueh | With Customer Signature |
|
W39584
|
Inhouse |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Install new SSD and Install Windows 10 |
07/27/2022 01:33 pm |
Chu Hsieh | No Signature: PC to be deliver by Kevin |
|
W39581
|
Onsite |
University of Guam - SBDC Faith Antol Work Requested: by: Faith Antol deliver digital signage screen |
07/27/2022 02:00 pm |
Jayson Larot | With Customer Signature |
|
W39580
|
Service Contract Remote |
Morrico Equipment Allan Morrison Work Requested: by: Allan Morrison Allan cannot open Outlook. OST file corrupted |
07/27/2022 10:00 am |
Chu Hsieh | No Signature: remote support |
|
W39575
|
Onsite |
Office of Public Accountability Vincent Duenas Work Requested: by: Vincent Duenas Deploy 3CX Phone System Server onsite at OPA |
07/26/2022 09:30 am |
Jayson Larot |
No Signature: Remote Support
Signature for Later: Ongoing project |
|
W39573
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Site visit/Site survey with IT&E at MDA. IT&E will be deploying a new internet service. |
07/25/2022 02:30 pm |
Kevin Hsueh | With Customer Signature |
|
W39572
|
Service Contract Remote |
Morrico Equipment Torgun Smith Work Requested: by: Torgun Smith Torgun not receiving emails on tennisacademyguam.com |
07/25/2022 10:45 am |
Chu Hsieh | No Signature: remote |
|
W39571
|
Onsite |
Guam Department of Education Joel Ollet Work Requested: by: Joel Ollet collect and dispose of Promethean trash at SiFA |
07/25/2022 09:30 am |
Jayson Larot | With Customer Signature |
|
W39569
|
Service Contract Onsite |
Cinnabon Chuck Williams Work Requested: by: Chuck Williams Site visit for network requirements at new office location. |
07/25/2022 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W39568
|
Service Contract Remote |
JMC Equipment Rental Corey Paulino Work Requested: by: Corey Paulino Re-key SSL certificate for remote.mcpgroupgu.com |
07/25/2022 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W39567
|
Service Contract Remote |
Guam Memorial Park Timothy Leon Guerrero Work Requested: by: Timothy Leon Guerrero Check on SonicWALL. Wetransfer.com not accessible again. |
07/20/2022 01:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W39566
|
Onsite |
Guam Department of Education Joel Ollet Work Requested: by: Joel Ollet install 10 promethean panels to SiFa |
07/20/2022 09:00 am |
Jayson Larot | With Customer Signature |
|
W39565
|
Inhouse |
University of Guam - SBDC Faith Antol Work Requested: by: Faith Antol Troubleshoot Digital Signage |
07/20/2022 08:30 am |
Kevin Hsueh | No Signature: Warranty Service |
|
W39564
|
Service Contract Remote |
Micronesian Divers Association Wes Seleen Work Requested: by: Wes Seleen Create new email account for Rebeka Lynn Leiter-McCoy. |
07/19/2022 11:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W39563
|
Service Contract Remote |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park Check McAfee subscription renewal. |
07/19/2022 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W39562
|
Onsite |
Guam Department of Education Joel Ollet Work Requested: by: Joel Ollet pick up 28 panels at GDOE warehouse deliver and install 28 panels to SiFA |
07/19/2022 09:00 am |
Jayson Larot | With Customer Signature |
|
W39560
|
Onsite |
Guam Department of Education Joel Ollet Work Requested: by: Joel Ollet pick up mobile stands (qty: 28) from GDOE warehouse and deliver to SiFA - install 28 mobile stands (RM D103) |
07/18/2022 09:30 am |
Jayson Larot | With Customer Signature |
|
W39559
|
Onsite |
The Giving Tree Maelonie Tamondong Work Requested: by: Maelonie Tamondong provide 1 hour basic end user training (Dededo location) |
07/16/2022 08:30 am |
Kylene Hsieh | No Signature: customer was not available to sign |
|
W39558
|
Onsite |
University of Guam - SBDC Faith Antol Work Requested: by: Faith Antol Pick Up Digital Signage for in-house troubleshooting at DSI |
07/15/2022 01:30 pm |
Jayson Larot | No Signature: Sir Kevin got it |
|
W39556
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams Unblock wetransfer.com |
07/15/2022 10:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W39555
|
Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Deliver server rack to TRMA. |
07/15/2022 09:30 am |
Jayson Larot | No Signature: Server Project |
|
W39554
|
Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Deliver server rack to TRMA. |
07/15/2022 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W39553
|
Onsite |
St. Lucy's Eye Clinic Marjorie DeBenedictis Work Requested: by: Marjorie DeBenedictis Troubleshoot scanning issues. |
07/14/2022 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W39552
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Pick up Gail's workstation for in-house troubleshooting at DSI. Workstation constantly crashing. |
07/14/2022 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W39551
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: by: Maribeth Benavente tag 28 promethean mobile stands at GDOE warehouse |
07/12/2022 01:00 pm |
Jayson Larot | No Signature: Finished Early |
|
W39550
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: by: Maribeth Benavente tag 28 promethean panels at GDOE Warehouse |
07/12/2022 09:00 am |
Jayson Larot | No Signature: was with Ms. Kylene just to tag boards |
|
W39548
|
Service Contract Remote |
Micronesian Divers Association Raquel Brion Work Requested: by: Raquel Brion Troubleshoot print to PDF on timeclock workstation |
07/11/2022 11:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W39547
|
Service Contract Inhouse |
Guam Insurance Adjusters Bridget Bagiac Work Requested: by: Bridget Bagiac warranty support |
07/18/2022 01:00 pm |
Kevin Hsueh | With Customer Signature |
|
W39546
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Troubleshoot Gail's workstation. No display on monitor. |
07/11/2022 10:00 am |
Jayson Larot | With Customer Signature |
|
W39545
|
Onsite |
St. Lucy's Eye Clinic Marjorie DeBenedictis Work Requested: by: Marjorie DeBenedictis Onsite to assist with any issues related to server migration. |
07/11/2022 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W39544
|
Onsite |
St. Lucy's Eye Clinic Marjorie DeBenedictis Work Requested: by: Marjorie DeBenedictis Deliver and deploy new Lenovo Server |
07/08/2022 01:30 pm |
Jayson Larot | No Signature: Client not onsite |
|
W39543
|
Onsite |
St. Lucy's Eye Clinic Marjorie DeBenedictis Work Requested: by: Marjorie DeBenedictis Deliver and deploy new Lenovo Server |
07/08/2022 01:30 pm |
Kevin Hsueh | No Signature: Marie not onsite |
|
W39542
|
Service Contract Remote |
Morrico Equipment Kristeen Carter Work Requested: by: Kristeen Carter Configure IP Phone (IP: 10.68.0.31) for Extension 770. |
07/08/2022 10:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W39541
|
Service Contract Onsite |
Fargo Pacific, Inc. Guy Binoya Work Requested: by: Guy Binoya Troubleshoot Guy's laptop |
07/08/2022 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W39540
|
Service Contract Remote |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Setup SonicWALL Hosted Email Security appliance. |
07/07/2022 02:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W39538
|
Onsite |
The Giving Tree Maelonie Tamondong Work Requested: by: Maelonie Tamondong install 1 65" Promethean panel wall mounted to Yigo location SN: 65W26-M5HBEN1440306 |
07/07/2022 04:00 pm |
Jayson Larot | With Customer Signature |
|
W39534
|
Inhouse |
Guam Behavioral Health and Wellness Center Charlene B. Cruz Work Requested: by: Charlene B. Cruz install 1 tablet with thermal scanner |
07/08/2022 09:00 am |
Jayson Larot | No Signature: Inhouse service |
|
W39531
|
Service Contract Remote |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell continue with dns record for spf and dkim |
07/06/2022 04:50 pm |
Chu Hsieh | No Signature: remote |
|
W39530
|
Service Contract Remote |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Update spf and dkim records on DNS server. |
07/06/2022 02:00 pm |
Chu Hsieh | No Signature: remote support |
|
W39529
|
Onsite |
The Giving Tree Maelonie Tamondong Work Requested: by: Maelonie Tamondong install 1 65" Nickel Promethean panel (wall mounted) to Giving Tree at the Dededo location SN: 65W26-M5HBEN1440305 |
07/06/2022 04:00 pm |
Jayson Larot | With Customer Signature |
|
W39528
|
Onsite |
Guam Department of Education Gary Cruz Work Requested: by: Gary Cruz Inspect 3 Promethean Panels (potentially damaged). SN: 65W26-M5HBEN1440302, 65W26-M5HBEN1440477, 65W26-M5HBEN1440457 |
07/06/2022 09:06 am |
Kevin Hsueh | No Signature: warranty service |
|
W39526
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Meeting with GTA and ISA Dental to discuss phone system. |
07/05/2022 03:00 pm |
Kevin Hsueh | With Customer Signature |
|
W39525
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams Reset Agnes and Dave profile passwords per Roxanne's request. |
07/05/2022 11:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W39524
|
Onsite |
The Giving Tree Maelonie Tamondong Work Requested: by: Maelonie Tamondong install 1 65" Nickel promethean panel to Lotte Hotel location (wall mounted) SN: 65W26-M5HBEN1440304 |
07/05/2022 04:00 pm |
Jayson Larot | No Signature: forgot to print workorder |
|
W39523
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Monica's Office 365 expired on June 30, 2022 |
07/05/2022 10:30 am |
Chu Hsieh | No Signature: remote support |
|
W39521
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Troubleshoot printing issues on Mr. Miller's Mac desktop and laptop. |
07/01/2022 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W39520
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Troubleshoot Mark's IP Phone |
07/01/2022 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W39518
|
Onsite |
Guam Community College Christine Sison Work Requested: by: Christine Sison deliver 3 86" Titanium panels to GCC storage classroom POC: Christine Sison Number: 735-5589 ext 0205 |
07/01/2022 02:00 pm |
Jayson Larot | No Signature: was with Sir Kevin |
|
W39517
|
Onsite |
Guam Community College Christine Sison Work Requested: by: Christine Sison deliver 3 86" Titanium panels and accessories to GCC storage classroom POC: Christine Sison Number: 735-5589 ext 0205 |
07/01/2022 02:00 pm |
Kevin Hsueh | No Signature: Project |
|
W39516
|
Inhouse |
St. Lucy's Eye Clinic Marjorie DeBenedictis Work Requested: by: Marjorie DeBenedictis Setup Lenovo ThinkSystem ST50 |
06/30/2022 12:00 pm |
Jayson Larot |
No Signature: Remote Support
Signature for Later: Inhouse |
|
W39512
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams Update SecurityMetrics PCI Questionnaire. |
06/29/2022 09:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W39508
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot Timeclock Access |
06/27/2022 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W39506
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot Network. |
06/23/2022 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W39502
|
Service Contract Remote |
Isa Dental Linda Santos Work Requested: by: Linda Santos Provide GTA isa dental PPPoE information. |
06/22/2022 06:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W39501
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Sophia unable to connect to her office PC remotely |
06/22/2022 05:00 pm |
Chu Hsieh | No Signature: remote |
|
W39495
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Sophia reported Lindy unable to open link on a website. |
06/20/2022 02:30 pm |
Chu Hsieh | No Signature: remote |
|
W39493
|
Service Contract Remote |
Fargo Pacific, Inc. Guy Binoya Work Requested: by: Guy Binoya Troubleshoot QuickBooks. Per Guy, QuickBooks unable to open. |
06/20/2022 10:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W39491
|
Service Contract Remote |
Micronesian Divers Association Wes Seleen Work Requested: by: Wes Seleen Wes reported Noriko opened a link on spam email. Check workstation for infections. |
06/17/2022 11:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W39490
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Relocate server |
06/17/2022 09:30 am |
Chu Hsieh | With Customer Signature |
|
W39489
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Troubleshoot PC Law. |
06/17/2022 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W39485
|
Service Contract Onsite |
Morrico Equipment Michelle Bordallo Work Requested: by: Michelle Bordallo Michelle have problem printing from PDF reader |
06/14/2022 10:30 am |
Chu Hsieh | With Customer Signature |
|
W39484
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Todd Thompson Work Requested: by: Todd Thompson Troubleshoot Todd's email search issues |
06/14/2022 10:30 am |
Charles Rafanan | With Customer Signature |
|
W39483
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Setup Mr. Webber's exchange account on his new mobile phone. |
06/14/2022 09:30 am |
Charles Rafanan | With Customer Signature |
|
W39482
|
Remote |
Judiciary of Guam Baldwin Quibuyen Work Requested: by: Baldwin Quibuyen Create N-Able N-Central alerts for Server devices. |
06/13/2022 03:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W39481
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Troubleshoot Michael's network share drive issues on his laptop. |
06/13/2022 02:00 pm |
Charles Rafanan | With Customer Signature |
|
W39480
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Troubleshoot and reprep Server |
06/13/2022 09:42 am |
Kevin Hsueh | No Signature: Customer will pick up server |
|
W39479
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Pick up server (old Saipan server) from Ambyth and bring back to DSI for troubleshooting. |
06/13/2022 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W39478
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Deliver and setup workstation for Todd |
06/10/2022 02:00 pm |
Charles Rafanan | With Customer Signature |
|
W39477
|
Onsite |
Guam Department of Education Mariann Lujan Work Requested: by: Mariann Lujan Reflash Promethean Panel Firmware at PC Lujan |
06/10/2022 01:00 pm |
Charles Rafanan | With Customer Signature |
|
W39476
|
Service Contract Remote |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Update SonicWALL junk store settings. Troubleshoot Mr. Webber's Gmail account on his iPhone. |
06/10/2022 08:30 am |
Kevin Hsueh | No Signature: |
|
W39474
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Install MS Office 365 32 bit on Lisa's workstation. Connect front desk Xerox printer to network. |
06/09/2022 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W39473
|
Onsite |
Department of Public Health & Social Services Gabrielle Villagomez Work Requested: by: Gabrielle Villagomez Deliver Promethean Panel |
06/09/2022 10:00 am |
Charles Rafanan | No Signature: Customer Signed Invoice. |
|
W39471
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Register employees to timeclock |
06/09/2022 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W39470
|
Service Contract Remote |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Troubleshoot SonicWALL AntiSpam Junk Store. |
06/08/2022 10:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W39469
|
Service Contract Inhouse |
Thompson, Thompson & Alcantara, P.C. Sureta San Nicolas Work Requested: by: Sureta San Nicolas Please see attached document |
06/08/2022 01:47 pm |
Charles Rafanan |
No Signature: Remote Support
Signature for Later: Workstation will be delivered to customer. |
|
W39468
|
Service Contract Onsite |
JMC Equipment Rental Dave Taitano Work Requested: by: Dave Taitano Troubleshoot Abi's QuickBooks |
06/08/2022 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W39467
|
Service Contract Onsite |
Morrico Equipment Alma Dimla Work Requested: by: Alma Dimla Service laptop SRVC-12 unable to connect to ebs-sqlsrv |
06/08/2022 09:30 am |
Chu Hsieh | With Customer Signature |
|
W39464
|
Service Contract Remote |
Guam Memorial Park Agnes Quitugua Work Requested: by: Agnes Quitugua Agnes reported issues with her Outlook |
06/07/2022 02:30 pm |
Chu Hsieh | No Signature: remote |
|
W39463
|
Service Contract Inhouse |
Morrico Equipment Alma Dimla Work Requested: by: Alma Dimla Install user ID on EBS |
06/07/2022 02:43 pm |
Kevin Hsueh | With Customer Signature |
|
W39462
|
Service Contract Onsite |
JMC Equipment Rental Dave Taitano Work Requested: by: Dave Taitano Troubleshoot Carmen's workstation issues. Troubleshoot Roland's network drive access. |
06/07/2022 02:30 pm |
Kevin Hsueh | With Customer Signature |
|
W39461
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: by: Christi Taijeron Configure Microsoft Edge to access Drew Marine on Eric James' workstation |
06/06/2022 09:30 am |
Charles Rafanan | With Customer Signature |
|
W39460
|
Onsite |
Guam Department of Education Mariann Lujan Work Requested: by: Mariann Lujan troubleshoot panel Asset: 47364 Serial number: 75W26-K7HBDN1290036 Model: AP7-U75-EU1 Rm: 28 please see attached for instructions |
06/07/2022 10:00 am |
Charles Rafanan | With Customer Signature |
|
W39459
|
Onsite |
Guam Behavioral Health and Wellness Center Leonora Urbano Work Requested: by: Leonora Urbano Promethean 1 hour basic end user training |
06/03/2022 01:00 pm |
Melissa Dimla | With Customer Signature |
|
W39458
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Troubleshoot AJ's laptop |
06/02/2022 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W39456
|
Onsite |
Department of Public Health & Social Services Joleen Almandres Work Requested: by: Joleen Almandres end user promethean training at DPHSS Grants Management Office (Hesler Bldg) |
06/02/2022 01:00 pm |
Kylene Hsieh | No Signature: DPHSS project hours (Training) |
|
W39454
|
Onsite |
University of Guam Nicky Castro Work Requested: by: John Del Castillo install 1 promethean activpanel 70" Titanium wall mount to UOG English Bldg (DEAL Conf Room) Dry wall SN: 770T-M36XDA3870264 POC: Nicky Castro Number: 735-2725 |
06/03/2022 01:30 pm |
Alyx Bradley | No Signature: Invoice signed. |
|
W39453
|
Onsite |
University of Guam Nicky Castro Work Requested: by: John Del Castillo install 1 promethean activpanel 70" Titanium wall mount to UOG English Bldg (DEAL Conf Room) Dry wall SN: 770T-M36XDA3870264 POC: Nicky Castro Number: 735-2725 |
06/03/2022 01:30 pm |
Charles Rafanan | No Signature: Customer signed invoice |
|
W39452
|
Onsite |
University of Guam Nicky Castro Work Requested: by: John Del Castillo install 1 promethean activpanel 70" Titanium (wall mount) concrete wall English Bldg: EC204 SN: 770T-M36XDA3870263 POC: Nicky Number: 735-2725 |
06/03/2022 10:00 am |
Alyx Bradley | No Signature: Invoice Signed. |
|
W39451
|
Onsite |
University of Guam Nicky Castro Work Requested: by: John Del Castillo install 1 promethean activpanel 70" Titanium (wall mount) concrete wall English Bldg: EC204 SN: 770T-M36XDA3870263 POC: Nicky Number: 735-2725 |
06/03/2022 10:00 am |
Charles Rafanan | No Signature: Customer signed invoice |
|
W39450
|
Onsite |
University of Guam John Del Castillo Work Requested: by: John Del Castillo install 1 promethean activpanel to UOG English Bldg (Tritons call lab: EC209) SN: 770T-M36XDA3870262 |
06/02/2022 01:30 pm |
Alyx Bradley | With Customer Signature |
|
W39449
|
Onsite |
University of Guam John Del Castillo Work Requested: by: John Del Castillo install 1 promethean activpanel 70" Titanium wall mount to UOG English Bldg (Tritons call lab: EC209) Dry wall SN: 770T-M36XDA3870262 POC: Tarren Number: 7352850 |
06/02/2022 01:30 pm |
Charles Rafanan | With Customer Signature |
|
W39448
|
Onsite |
University of Guam John Del Castillo Work Requested: by: John Del Castillo install 1 promethean activpanel to UOG Humanities Bldg (HSS 104) SN: 770T-M36XDA3870261 |
06/02/2022 10:00 am |
Alyx Bradley | With Customer Signature |
|
W39447
|
Onsite |
University of Guam John Del Castillo Work Requested: by: John Del Castillo install 1 promethean 70" Titanium wall mount activpanel to UOG Humanities Bldg (HSS 104) Dry Wall SN: 770T-M36XDA3870261 POC: Tarren Number: 735-2850 |
06/02/2022 10:00 am |
Charles Rafanan | With Customer Signature |
|
W39443
|
Onsite |
Guam Department of Education Mariann Lujan Work Requested: by: Mariann Lujan troubleshoot panel at Jose Rios (RM 28) SN: 75W26-K7HBDN1290036 |
06/01/2022 10:00 am |
Alyx Bradley | With Customer Signature |
|
W39442
|
Onsite |
Guam Department of Education Mariann Lujan Work Requested: by: Mariann Lujan troubleshoot panel at Jose Rios (RM 28) SN: 75W26-K7HBDN1290036 |
06/01/2022 10:00 am |
Charles Rafanan | With Customer Signature |
|
W39441
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park Setup 2 new employee email and MS Office 365 accounts. |
05/31/2022 02:00 pm |
Charles Rafanan | With Customer Signature |
|
W39440
|
Onsite |
Black Construction Joey Amalei Work Requested: by: Joey Amalei remove old panel - install new panel (titanium 70") with accessories |
05/31/2022 10:00 am |
Kevin Hsueh | No Signature: Project |
|
W39439
|
Onsite |
Black Construction Joey Amalei Work Requested: by: Joey Amalei remove old panel - install new panel (titanium 70") with accessories |
05/31/2022 10:00 am |
Alyx Bradley | No Signature: Project. Invoice signed. |
|
W39438
|
Onsite |
Black Construction joey amalei Work Requested: by: Joey Amalei - remove old panel - install new panel (titanium 70") with accessories |
05/31/2022 10:00 am |
Charles Rafanan | No Signature: Customer Signed Invoice. |
|
W39437
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: by: Maribeth Benavente install replacement panel to OCP ES to Rm 1 SN: 75W26-M4HBEN0100521 |
05/27/2022 11:40 am |
Charles Rafanan | No Signature: Replaced Damaged Promethean ActivPanel with new 65inch Nickel ActivPanel. Tested new ActivPanel and Confirmed working with no issues. Placed new DSI Asset Tag on Panel. Removed Old Asset Tag from Damaged Panel and Placed on Document Provided by GDOE. Brought Damaged Promethean ActivPanel to DSI Office for Stripping of Parts for Spare. |
|
W39436
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: by: Maribeth Benavente INSTALL REPLACEMENT PANEL TO MU LUJAN IN LIBRARY SN: 75W16-M4HBEN0100548 |
05/27/2022 11:00 am |
Charles Rafanan | No Signature: |
|
W39435
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: by: Maribeth Benavente INSTALL REPLACEMENT PANEL TO MU LUJAN TO LIBRARY SN: 75W26-M4HBEN0100523 |
05/27/2022 11:00 am |
Charles Rafanan | No Signature: |
|
W39434
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: by: Maribeth Benavente install replacement panel at JQ San Miguel in the Main Office SN: 75W26-M4HBEN0100546 |
05/27/2022 09:45 am |
Charles Rafanan | No Signature: |
|
W39431
|
Onsite |
Express Business Service John Santos Work Requested: by: John Santos Re-provision IP Phone |
05/26/2022 03:57 pm |
Charles Rafanan | With Customer Signature |
|
W39430
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: by: Maribeth Benavente PICK UP 1 REPLACEMENT PANEL (MU LUJAN) |
05/26/2022 12:20 pm |
Charles Rafanan | No Signature: |
|
W39429
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: by: Maribeth Benavente PICK UP 2 PANELS: MU LUJAN AND OCP ES |
05/26/2022 12:15 pm |
Charles Rafanan | No Signature: |
|
W39428
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: by: Maribeth Benavente INSTALL REPLACEMENT PANEL AT INARAJAN ES IN LIBRARY SN: 75W26-M4HBEN0100520 |
05/26/2022 10:45 am |
Charles Rafanan | No Signature: |
|
W39427
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: by: Maribeth Benavente install replacement panel at CL Taitano in AV Room SN: 75W26-M4HBEN0100519 |
05/26/2022 09:30 am |
Charles Rafanan | No Signature: |
|
W39426
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: by: Maribeth Benavente pick up 3 panels at GDOE warehouse: JQ san Miguel, Inarajan ES, CL Taitano |
05/26/2022 09:00 am |
Charles Rafanan | No Signature: |
|
W39425
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: by: Maribeth Benavente pick up panels for maria ulloa, and vsa benavente |
05/23/2022 12:00 pm |
Charles Rafanan | No Signature: |
|
W39424
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: by: Maribeth Benavente pick up replacement panels for DL Perez and FBLG MS |
05/23/2022 09:00 am |
Charles Rafanan | No Signature: |
|
W39423
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Monica unable to access Exchange email |
05/26/2022 09:25 am |
Chu Hsieh | No Signature: remote |
|
W39421
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: by: Maribeth Benavente PICKED UP 4 PANELS AT GDOE WAREHOUSE FOR INSTALLATION |
05/25/2022 09:00 am |
Charles Rafanan | No Signature: |
|
W39420
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: by: Maribeth Benavente INSTALL REPLACEMENT PROMETHEAN PANEL TO OKKODO HS IN RM G11 SN: 75W26-M4HBEN0100545 |
05/25/2022 11:15 am |
Charles Rafanan | No Signature: |
|
W39419
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: by: Maribeth Benavente INSTALL REPLACEMENT PROMETHEAN PANEL TO ADACAO ES FOR LIBRARY SN: 75W26-M4HBEN0100544 |
05/25/2022 10:15 am |
Charles Rafanan | No Signature: |
|
W39418
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: by: Maribeth Benavente install replacement Promethean panel to Price ES to Rm E22 SN: 75W26-M4HBEN0100547 |
05/25/2022 09:30 am |
Charles Rafanan | No Signature: |
|
W39417
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: by: Maribeth Benavente install replacement Promethean panel to Wettengel ES in Rm 7 SN: 75W26-M4HBEN0100522 |
05/25/2022 01:30 pm |
Alyx Bradley | No Signature: Warranty work for GDOE. |
|
W39416
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: by: Maribeth Benavente install replacement Promethean panel to Wettengel ES in Rm 7 SN: 75W26-M4HBEN0100522 |
05/25/2022 01:30 pm |
Charles Rafanan | No Signature: |
|
W39414
|
Service Contract Inhouse |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Clone HDD to SSD |
05/25/2022 11:00 am |
Alyx Bradley | With Customer Signature |
|
W39412
|
Service Contract Inhouse |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez see chu |
05/24/2022 02:44 pm |
Charles Rafanan | With Customer Signature |
|
W39410
|
Service Contract Onsite |
Micronesian Divers Association Raquel Brion Work Requested: by: Raquel Brion Troubelshoot QuickBooks export to Excel issues |
05/24/2022 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W39408
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: by: Maribeth Benavente INSTALL REPLACEMENT PANEL AT VSA BENAVENTE MS SN: 75W26-M4HBEN0100507 |
05/23/2022 02:30 pm |
Charles Rafanan | No Signature: |
|
W39407
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: by: Maribeth Benavente INSTALL REPLACEMENT PANEL AT VSA BENAVENTE MS SN: 75W26-M4HBEN0100508 |
05/23/2022 02:00 pm |
Charles Rafanan | No Signature: |
|
W39406
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: by: Maribeth Benavente install replacement panel for Maria Ulloa sn: 75W26-M4HBEN0100506 |
05/23/2022 01:00 pm |
Charles Rafanan | No Signature: |
|
W39404
|
Onsite |
Department of Public Health & Social Services Joleen Almandres Work Requested: by: Joleen Almandres install: - 2 promethean 75" activ panels - 2 mobile stands - 2 laptops - 2 keyboards with mouse |
05/24/2022 12:00 pm |
Charles Rafanan | No Signature: Customer signed invoice. |
|
W39403
|
Service Contract Onsite |
JMC Equipment Rental Dave Taitano Work Requested: by: Dave Taitano Setup printer and workstation. |
05/23/2022 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W39401
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Michael Makio Work Requested: by: Michael Makio Reissue annual SSL certificate for remote.traguam.com expiring on May 30, 2022. |
05/23/2022 09:30 am |
Chu Hsieh | No Signature: remote |
|
W39398
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: by: Maribeth Benavente FBLG MS - PROMETHEAN INSTALL 75" REPLACEMENT SN: 75W26-M4HBEN0100505 |
05/23/2022 01:30 pm |
Charles Rafanan | No Signature: |
|
W39396
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: by: Maribeth Benavente DL Perez - Promethean install 75in replacement SN: 75W26-M4HBEN0100503 |
05/23/2022 10:00 am |
Charles Rafanan | No Signature: |
|
W39395
|
Onsite |
Amazing Kids Child Development Center Inc Ed Chang Work Requested: by: Ed Chang 1 hour basic end user training |
05/21/2022 09:30 am |
Crystal Marasigan | No Signature: Per Kylene, no signature is required for this service |
|
W39392
|
Inhouse |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Set up the new computer |
05/19/2022 04:56 pm |
Kevin Hsueh | With Customer Signature |
|
W39391
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Sophia reported some recipients not receiving emails and later found emails sent from Guamlawoffice.com are marked as spam and in their junk folder |
05/19/2022 09:30 am |
Chu Hsieh | No Signature: remote |
|
W39390
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Upgrade Debtmaster to version 11.30 |
05/19/2022 09:30 am |
Charles Rafanan | With Customer Signature |
|
W39388
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Michael Makio Work Requested: by: Michael Makio Check backup failure |
05/18/2022 11:00 am |
Chu Hsieh | No Signature: remote |
|
W39386
|
Service Contract Onsite |
Island Cancer Center Colin O'Connell Work Requested: by: Colin O'Connell Reorganize network equipment and cables at ICC |
05/17/2022 02:00 pm |
Charles Rafanan | With Customer Signature |
|
W39385
|
Service Contract Onsite |
Island Cancer Center Colin O'Connell Work Requested: by: Colin O'Connell Reorganize network equipment and cables at ICC |
05/17/2022 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W39383
|
Onsite |
Amazing Kids Child Development Center Inc Ed Chang Work Requested: by: Ed Chang Install WiFi Module on Promethean Panel. |
05/17/2022 11:00 am |
Charles Rafanan | No Signature: Warranty Service |
|
W39381
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Deliver and setup timeclock. |
05/16/2022 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W39377
|
Service Contract Remote |
Morrico Equipment Rene Molinos Work Requested: by: Rene Molinos Preparation on IP address change |
05/13/2022 11:00 am |
Chu Hsieh | No Signature: Remote |
|
W39374
|
Remote |
Fargo Pacific, Inc. Guy Binoya Work Requested: by: Jay Park Guy advised she is unable to access QuickBooks due to an update. Requested immediate assistance. |
05/13/2022 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W39372
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot internet issues |
05/12/2022 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W39370
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams Lynn could not print to HP P2035 that is attached to BackupPC. |
05/11/2022 01:45 pm |
Chu Hsieh | No Signature: remote |
|
W39369
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Troubleshoot PC Law on Georgette's workstation. |
05/11/2022 03:30 pm |
Kevin Hsueh | With Customer Signature |
|
W39368
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Todd Thompson Work Requested: by: Todd Thompson Troubleshoot SonicWALL Junk Store |
05/11/2022 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W39367
|
Service Contract Remote |
Micronesian Divers Association Wes Seleen Work Requested: by: Wes Seleen Troubleshoot NEX computer network share drive access. |
05/11/2022 09:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W39366
|
Onsite |
Guam Community College Rochelle Bamba-Cruz Work Requested: by: Rochelle Bamba-Cruz deliver 1. Promethean ActivPanel 70" Titanium 2. AVer Cam340+ 3. Logitech Wireless Mouse & Keyboard 4. Promethean Mobile Stand please call - 475-0139 prior to delivery |
05/11/2022 01:30 pm |
Alyx Bradley | No Signature: Project. Invoice signed. |
|
W39365
|
Onsite |
Guam Community College Rochelle Bamba-Cruz Work Requested: by: Rochelle Bamba-Cruz deliver 1. Promethean ActivPanel 70" Titanium 2. AVer Cam340+ 3. Logitech Wireless Mouse & Keyboard 4. Promethean Mobile Stand please call - 475-0139 prior to delivery |
05/11/2022 01:30 pm |
Charles Rafanan | With Customer Signature |
|
W39364
|
Onsite |
Amazing Kids Child Development Center Inc Ed Chang Work Requested: by: Ed Chang Install promethean panel (wall mounted on concrete wall) |
05/10/2022 01:30 pm |
Kevin Hsueh | No Signature: Customer signed invoice. |
|
W39363
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Troubleshoot Dave's workstation. Troubleshoot Chona's laptop. |
05/10/2022 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W39359
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Meeting with Colin to discuss removing ICC rack and switches. |
05/09/2022 10:00 am |
Chu Hsieh | With Customer Signature |
|
W39356
|
Service Contract Remote |
Morrico Equipment Mary Rose Real Work Requested: by: Mary Rose Real Configure mobile numbers and forwarding rules for Jesse Munoz and Paul Eustaquio. |
05/09/2022 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W39355
|
Service Contract Remote |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Update ap@mcpgroupgu.com email distribution group members. Update Anti-Spam whitelist. |
05/09/2022 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W39352
|
Onsite |
World of Wonder Mynette Dizon Work Requested: by: Mynette Dizon provide 1 hour end user training for 4 panels |
05/07/2022 09:30 am |
Crystal Marasigan | No Signature: Work Order was not opened during the training, forgot to have the customer sign |
|
W39349
|
Service Contract Onsite |
Guam Memorial Park Agnes Quitugua Work Requested: by: Agnes Quitugua Update QuickBooks on Agnes' workstation. Install server HDDs. Troubleshoot Jor-El's workstation. |
05/06/2022 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W39344
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks PC Law Upgrade |
05/04/2022 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W39343
|
Service Contract Onsite |
Micronesian Divers Association Wes Seleen Work Requested: by: Wes Seleen Internet down. |
05/04/2022 10:28 am |
Kevin Hsueh | With Customer Signature |
|
W39342
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Vanessa Cruz Work Requested: by: Vanessa Cruz Troubleshoot Conrad Divis' MS Office 365. Create new email accounts. Setup VPN access for Vanessa's laptop |
05/04/2022 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W39341
|
Service Contract Onsite |
Micronesian Divers Association Raquel Brion Work Requested: by: Raquel Brion Setup MS Office 365 on Raquel and Rose workstations |
05/03/2022 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W39339
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Troubleshoot Todd Thompson's monitor issue. Grainy and discolored display. |
05/03/2022 01:30 pm |
Charles Rafanan | With Customer Signature |
|
W39338
|
Service Contract Remote |
Morrico Equipment Mary Rose Real Work Requested: by: Mary Rose Real Provision 2 IP Phones. Change name on 1 extension. |
05/02/2022 03:30 pm |
Kevin Hsueh | No Signature: Remote Support: Mary Rose |
|
W39337
|
Onsite |
Amazing Kids Child Development Center Inc Ed Chang Work Requested: by: Ed Chang install promethean panel (wall mounted on concrete wall) |
05/10/2022 01:30 pm |
Charles Rafanan | No Signature: Customer Signed Invoice |
|
W39336
|
Onsite |
Amazing Kids Child Development Center Inc Ed Chang Work Requested: by: Ed Chang install promethean panel (wall mounted on concrete wall) |
05/10/2022 01:30 pm |
Alyx Bradley | No Signature: Project. Customer signed invoice. |
|
W39334
|
Onsite |
World of Wonder Mynette Dizon Work Requested: by: Mynette Dizon install 3 promethean panels + mobile stands |
05/04/2022 01:30 pm |
Alyx Bradley | No Signature: Project. |
|
W39333
|
Onsite |
World of Wonder Mynette Dizon Work Requested: by: Mynette Dizon install 3 promethean panels + mobile stands |
05/04/2022 01:30 pm |
Charles Rafanan | No Signature: Project |
|
W39332
|
Onsite |
Guam Behavioral Health and Wellness Center Charlene B. Cruz Work Requested: by: Charlene B. Cruz install 2 promethean panels plus mobile stands and accessories |
05/06/2022 01:30 pm |
Alyx Bradley | No Signature: Project, and invoice was signed. |
|
W39331
|
Onsite |
Guam Behavioral Health and Wellness Center Charlene B. Cruz Work Requested: by: Charlene B. Cruz install 2 promethean panels and mobile stands - tamuning 3rd floor |
05/06/2022 01:30 pm |
Charles Rafanan | No Signature: Customer Signed Invoice |
|
W39329
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Troubleshoot Vanessa's Laptop. Troubleshoot conference room mic issue. Troubleshoot Jacob's printing issues. Troubleshoot Bella's laptop. |
05/02/2022 10:30 am |
Kevin Hsueh | With Customer Signature |
|
W39325
|
Inhouse |
Cruz Benefits Aileen Cruz Work Requested: by: Aileen Cruz Clone SSD and Upgrade Ram on 2 lenovo workstations. |
04/29/2022 10:00 am |
Charles Rafanan | With Customer Signature |
|
W39324
|
Onsite |
World of Wonder Mynette Dizon Work Requested: by: Mynette Dizon Promethean ActivPanel Install |
04/28/2022 12:30 pm |
Alyx Bradley | No Signature: Project & phone issues. |
|
W39323
|
Onsite |
World of Wonder Mynette Dizon Work Requested: by: Mynette Dizon Promethean ActivPanel Install |
04/28/2022 12:30 pm |
Charles Rafanan | No Signature: Project |
|
W39322
|
Onsite |
World of Wonder Mynette Dizon Work Requested: by: Mynette Dizon Promethean ActivPanel Install |
04/28/2022 12:30 pm |
Kevin Hsueh | No Signature: Project |
|
W39321
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Perform troubleshooting steps for PC Law software on Lisa's workstation using KB article from PC Law Support. |
04/28/2022 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W39318
|
Inhouse |
Cruz Benefits Aileen Cruz Work Requested: by: Aileen Cruz Upgrade RAM and SSD of 2 Lenovo Workstations. |
04/26/2022 01:19 pm |
Charles Rafanan | With Customer Signature |
|
W39312
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Troubleshoot various issues |
04/22/2022 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W39302
|
Service Contract Remote |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Users unable to change password |
04/18/2022 10:55 am |
Chu Hsieh | No Signature: remote |
|
W39301
|
Service Contract Onsite |
Micronesian Divers Association Raquel Brion Work Requested: by: Raquel Brion Upgrade QuickBooks software on Accounting workstations and server. Troubleshoot various issues. |
04/19/2022 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W39298
|
Onsite |
ITE Jon Barnhart Work Requested: by: Jon Barnhart IT&E Video Wall Project |
04/15/2022 01:00 pm |
Alyx Bradley | No Signature: Project. |
|
W39297
|
Onsite |
ITE Jon Barnhart Work Requested: by: Jon Barnhart IT&E Video Wall Project |
04/15/2022 01:00 pm |
Charles Rafanan | No Signature: Project |
|
W39296
|
Onsite |
ITE Jon Barnhart Work Requested: by: Jon Barnhart IT&E Video Wall Project |
04/15/2022 01:00 pm |
Kevin Hsueh | No Signature: |
|
W39295
|
Onsite |
ITE Jon Barnhart Work Requested: by: Jon Barnhart IT&E Video Wall Project |
04/14/2022 09:00 am |
Alyx Bradley | No Signature: Project. |
|
W39294
|
Onsite |
ITE Jon Barnhart Work Requested: by: Jon Barnhart IT&E Video Wall Project |
04/14/2022 09:00 am |
Charles Rafanan | No Signature: Project |
|
W39293
|
Onsite |
ITE Jon Barnhart Work Requested: by: Jon Barnhart IT&E Video Wall Project |
04/14/2022 09:00 am |
Kevin Hsueh | No Signature: |
|
W39292
Ref/PO#20211296 |
Onsite |
Guam Department of Education Mariann Lujan Work Requested: by: Mariann Lujan troubleshoot panel SN: 75W26-L3HB3N2440246 GDOE asset tag: 59516 The requirements for "Mainboard" re-flash/upgrade: - Computer running Windows or macOS - 8 GB (or higher) USB memory device, formatted to FAT_32 with no other files or folders present on the device - Internet access, to download the firmware file - Disconnect ALL cables (except the power cable) and devices, including computing devices from the ActivPanel Titanium before starting the process. |
04/20/2022 02:00 pm |
Kevin Hsueh | No Signature: Principle not onsite to sign |
|
W39291
|
Onsite |
ITE Jon Barnhart Work Requested: by: Jon Barnhart IT&E Video Wall Project |
04/13/2022 09:30 am |
Alyx Bradley | No Signature: Project. |
|
W39290
|
Onsite |
ITE Jon Barnhart Work Requested: by: Jon Barnhart IT&E Video Wall Project |
04/13/2022 09:30 am |
Charles Rafanan | No Signature: Project |
|
W39289
|
Onsite |
ITE Jon Barnhart Work Requested: by: Jon Barnhart IT&E Video Wall Project |
04/13/2022 09:30 am |
Kevin Hsueh | No Signature: Project |
|
W39287
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo SentinelOne reported infection to PC Desktop-MNO0138. Remotely Initiated a full scan on PC. Per Chona PC is located in Saipan and user had insert a thumb drive that contained infected files |
04/08/2022 11:00 am |
Chu Hsieh | No Signature: remote |
|
W39285
|
Onsite |
ITE Jon Barnhart Work Requested: by: Jon Barnhart Video Wall Project |
04/12/2022 09:30 am |
Alyx Bradley | No Signature: Project |
|
W39284
|
Onsite |
ITE Jon Barnhart Work Requested: by: Jon Barnhart Video Wall Project |
04/12/2022 09:30 am |
Charles Rafanan | No Signature: Project |
|
W39283
|
Onsite |
ITE Jon Barnhart Work Requested: by: Jon Barnhart Video Wall Project |
04/12/2022 09:30 am |
Kevin Hsueh | No Signature: project |
|
W39281
|
Service Contract Remote |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks create new distribution group bclefile@guamlaw.net |
04/07/2022 10:30 am |
Chu Hsieh | No Signature: remote |
|
W39278
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Network down. |
04/07/2022 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W39276
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Troubleshoot Various Issues |
04/06/2022 02:00 pm |
Charles Rafanan | With Customer Signature |
|
W39275
|
Service Contract Onsite |
Guam Memorial Park Lynn Painter Work Requested: by: Lynn Painter Troubleshoot HP LaserJet P2035. Per Lynn, printer showing "Offline" |
04/06/2022 10:00 am |
Alyx Bradley | With Customer Signature |
|
W39273
|
Onsite |
ITE Jon Barnhart Work Requested: by: Jon Barnhart IT&E Video Wall Project |
04/05/2022 09:30 am |
Kevin Hsueh | No Signature: Project |
|
W39272
|
Onsite |
ITE Jon Barnhart Work Requested: by: Jon Barnhart IT&E Video Wall Project |
04/05/2022 09:30 am |
Charles Rafanan | No Signature: Project |
|
W39271
|
Onsite |
ITE Jon Barnhart Work Requested: by: Jon Barnhart IT&E Video Wall Project |
04/05/2022 09:30 am |
Alyx Bradley | No Signature: Project |
|
W39270
|
Remote |
Judiciary of Guam Joleen Cepeda Work Requested: by: Joleen Cepeda Setup N-Able N-Central access for Judiciary MIS Team. |
04/04/2022 03:30 pm |
Kevin Hsueh | No Signature: Project |
|
W39269
|
Onsite |
ITE Jon Barnhart Work Requested: by: Jon Barnhart Deliver Video Wall Equipment to IT&E Mall Location |
04/04/2022 09:30 am |
Charles Rafanan | No Signature: Project |
|
W39268
|
Onsite |
ITE Jon Barnhart Work Requested: by: Jon Barnhart Deliver Video Wall Equipment to IT&E Mall Location |
04/04/2022 09:30 am |
Alyx Bradley | No Signature: Project |
|
W39267
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Troubleshoot Jolene's printing issues. |
04/04/2022 01:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W39266
|
Onsite |
ITE Jon Barnhart Work Requested: by: Jon Barnhart Deliver the listing of IT&E |
04/04/2022 10:30 am |
DSI Tech | With Customer Signature |
|
W39264
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Troubleshoot various email issues. |
04/04/2022 11:00 am |
Kevin Hsueh | With Customer Signature |
|
W39261
|
Onsite |
Express Business Service John Santos Work Requested: by: John Santos Troubleshoot 3CX SBC |
04/01/2022 04:00 pm |
Kevin Hsueh | With Customer Signature |
|
W39260
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Troubleshoot 3CX Issues. |
04/01/2022 02:00 pm |
Alyx Bradley | With Customer Signature |
|
W39259
|
Remote |
Judiciary of Guam Joleen Cepeda Work Requested: by: Joleen Cepeda N-Central Training Session 2. |
04/01/2022 11:00 am |
Kevin Hsueh | No Signature: Project |
|
W39257
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot TimeQPlus |
03/31/2022 11:30 am |
Kevin Hsueh | With Customer Signature |
|
W39254
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Troubleshoot PC Law send to email issue on Lisa's workstation. |
03/30/2022 09:30 am |
Alyx Bradley | With Customer Signature |
|
W39249
|
Service Contract Remote |
Roberts, Fowler & Visosky Tim Roberts Work Requested: by: Tim Roberts Tim reported every afternoon his Outlook becomes unresponsive. |
03/28/2022 04:30 pm |
Chu Hsieh | No Signature: remote |
|
W39247
|
Service Contract Remote |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot TimeQPlus Access. |
03/28/2022 09:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W39244
|
Onsite |
ITE Jon Barnhart Work Requested: by: Jon Barnhart Dropping off the Minix Players to Jon Barnhart |
03/25/2022 12:37 pm |
DSI Tech | With Customer Signature |
|
W39243
|
Service Contract Remote |
Roberts, Fowler & Visosky Tim Roberts Work Requested: by: Tim Roberts Not receiving any emails since Monday |
03/24/2022 04:00 pm |
Chu Hsieh | No Signature: remote |
|
W39242
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Block acllogistics.com on SonicWALL Hosted Email Security. |
03/24/2022 04:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W39241
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Upgrade Sureta's workstation to Windows 10. Create new employee profile and configure access. |
03/24/2022 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W39240
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Troubleshoot PC Law Issues. |
03/24/2022 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W39239
|
Remote |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park Update CUI SSP for Fargo Pacific |
03/23/2022 02:00 pm |
Kevin Hsueh | No Signature: Project |
|
W39237
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Missing email (Monique) and Kevin having issue access pacer.login.uscourts.gov site. |
03/23/2022 10:30 am |
Chu Hsieh | No Signature: remote |
|
W39234
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel PLDT to configure Subic Modem to Bridge Mode. DSI to configure SonicWALL. |
03/22/2022 01:30 pm |
Kevin Hsueh | No Signature: Project Remote Support |
|
W39233
|
Remote |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park Jay Park called and advised he is unable to join Microsoft Teams meeting |
03/22/2022 10:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W39227
|
Inhouse |
Guam Insurance Adjusters Bridget Bagiac Work Requested: by: Bridget Bagiac Replace System Board |
03/18/2022 11:00 am |
Charles Rafanan | With Customer Signature |
|
W39225
|
Onsite |
Guam Department of Education Ansley Jackson Work Requested: by: Benjamin Morales Troubleshoot ActivPanel 75 (54360 75W26-L1HB1N4490235). |
03/18/2022 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W39222
|
Remote |
Judiciary of Guam Joleen Cepeda Work Requested: by: Joleen Cepeda N-Central 2nd Training Session |
03/17/2022 11:00 am |
Kevin Hsueh | No Signature: Project |
|
W39216
|
Service Contract Remote |
Roberts, Fowler & Visosky Tim Roberts Work Requested: by: Tim Roberts Remote session with Tim Roberts. Various issues with his home PC |
03/15/2022 04:30 pm |
Chu Hsieh | With Customer Signature |
|
W39212
|
Service Contract Remote |
Guam Memorial Park Lynn Painter Work Requested: by: Lynn Painter Troubleshoot Server Backup External HDDs issue. |
03/14/2022 01:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W39210
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Site Survey for Suite 203 |
03/11/2022 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W39209
|
Service Contract Onsite |
Micronesian Divers Association Noriko Ide Work Requested: by: Noriko Ide Troubleshoot Noriko's workstation. |
03/11/2022 10:30 am |
Kevin Hsueh | With Customer Signature |
|
W39208
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot various issues. |
03/11/2022 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W39205
|
Inhouse |
Fargo Pacific, Inc. Jay Park Work Requested: by: Guy Binoya Run Hardware Test and troubleshoot MS Office issues |
03/10/2022 04:10 pm |
Charles Rafanan | With Customer Signature |
|
W39204
|
Onsite |
Fargo Pacific, Inc. Guy Binoya Work Requested: by: Guy Binoya Create new profile and email for new employee. Setup workstation |
03/10/2022 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W39203
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Setup new employee (Norkio Ide) profile/accounts on devices. |
03/10/2022 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W39202
|
Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Deploy new SonicWALL firewalls. |
03/09/2022 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W39199
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams Troubleshoot Sheryl's scanner issue and Jor-El's QuickBooks issue. |
03/08/2022 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W39198
|
Remote |
Judiciary of Guam Joleen Cepeda Work Requested: by: Joleen Cepeda N-Central Training Session 2. |
03/08/2022 11:00 am |
Kevin Hsueh | No Signature: Project |
|
W39197
|
Service Contract Remote |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Reset Lisa Brook's password |
03/07/2022 09:30 am |
Chu Hsieh | No Signature: remote |
|
W39193
|
Service Contract Remote |
Morrico Equipment Alice Dela Cruz Work Requested: by: Alice Dela Cruz Check 3CX |
03/07/2022 08:45 am |
Kevin Hsueh | No Signature: Remote Support |
|
W39191
|
Service Contract Remote |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Preform Monthly check up of servers |
03/04/2022 04:45 pm |
Chu Hsieh | No Signature: remote support |
|
W39190
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Troubleshoot Mr. Webber's laptop issues. |
03/04/2022 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W39188
|
Service Contract Remote |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Create new profile for Noriko Ide |
03/03/2022 04:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W39186
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Install Memory and SSD upgrade. |
03/03/2022 09:30 am |
Charles Rafanan |
No Signature: Remote Support
Signature for Later: Will be delivering the workstation to customer. |
|
W39184
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Troubleshoot email issues |
03/09/2022 02:30 pm |
Kevin Hsueh | With Customer Signature |
|
W39180
|
Service Contract Onsite |
Morrico Equipment Rene Molinos Work Requested: by: Rene Molinos Issues with camera and phone |
03/01/2022 01:30 pm |
Chu Hsieh | With Customer Signature |
|
W39179
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Mark Ruth Work Requested: by: Mark Ruth Troubleshoot Mark Ruth's laptop |
03/01/2022 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W39178
|
Service Contract Remote |
Morrico Equipment Torgun Smith Work Requested: by: Torgun Smith Torgun reported not receive emails form itftennis.com. |
03/01/2022 09:45 am |
Chu Hsieh | No Signature: remote support |
|
W39177
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Fanny Paguio Work Requested: by: Fanny Paguio Fanny reported she is unable to access network drives. |
03/01/2022 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W39176
|
Service Contract Remote |
Guam Memorial Park Lynn Painter Work Requested: by: Lynn Painter Check CSI Acuthin Software |
03/01/2022 08:15 am |
Kevin Hsueh | No Signature: Remote Support |
|
W39175
|
Service Contract Remote |
Micronesian Divers Association Raquel Brion Work Requested: by: Raquel Brion Raquel advised MDA renewed SSL Certificate. Raquel requested DSI to install new SSL Certificate. |
02/28/2022 01:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W39172
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Network down. Troubleshoot and resolve. |
02/28/2022 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W39171
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Mark Ruth Work Requested: by: Mark Ruth Troubleshoot Mark's laptop/VPN issues. |
02/25/2022 11:00 am |
Kevin Hsueh | No Signature: not onsite |
|
W39170
|
Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park Troubleshoot issues with account email@fargogu.com |
02/25/2022 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W39168
|
Service Contract Onsite |
JMC Equipment Rental Corey Paulino Work Requested: by: Corey Paulino Deliver and setup terminal workstation. |
02/24/2022 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W39167
|
Service Contract Inhouse |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Setup new Lenovo Workstation |
02/24/2022 09:00 am |
Charles Rafanan |
No Signature: Remote Support
Signature for Later: Will be delivering workstation to company. |
|
W39165
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Create new account Chloe Sanchez |
02/23/2022 04:10 pm |
Chu Hsieh | No Signature: remote |
|
W39159
|
Service Contract Inhouse |
Micronesian Divers Association Raquel Brion Work Requested: by: Raquel Brion Raquel spoke with Kevin on the issue with workstation. |
02/22/2022 12:12 pm |
Kevin Hsueh | With Customer Signature |
|
W39150
|
Service Contract Inhouse |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park Run Hardware Test on Laptop and Back up Data |
02/18/2022 01:30 pm |
Charles Rafanan |
No Signature: Remote Support
Signature for Later: Will be delivering laptop back to customer. |
|
W39149
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Troubleshoot Revit issue |
02/18/2022 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W39148
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney No internet or phone service |
02/18/2022 09:00 am |
Chu Hsieh | With Customer Signature |
|
W39147
|
Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park Troubleshoot Laptop. |
02/18/2022 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W39145
|
Remote |
Judiciary of Guam Joleen Cepeda Work Requested: by: Joleen Cepeda N-Central End User Training for Judiciary of Guam IT Team. |
02/16/2022 11:00 am |
Kevin Hsueh | No Signature: Project |
|
W39139
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Troubleshoot PDF issue for Dave's workstation. |
02/14/2022 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W39138
|
Onsite |
Guam Department of Education Frank Leon Guerrero Work Requested: by: Frank Leon Guerrero FB Leon Guerrero - take pictures of damaged board - SN: 75W26-L7HB6N6710103 - GDOE Asset tag: 78352 |
02/15/2022 10:30 am |
Deo Angelo Lim | With Customer Signature |
|
W39137
|
Onsite |
Guam Department of Education Frank Leon Guerrero Work Requested: by: Frank Leon Guerrero Jose Rios MS - take pictures of damaged board - SN: 75W26-L3HB3N2440246 - GDOE Asset tag: 59546 |
02/15/2022 09:30 am |
Deo Angelo Lim | With Customer Signature |
|
W39135
|
Onsite |
Guam Department of Education Neil Rochelle Work Requested: by: Frank Leon Guerrero - take picture of damaged board Acadcao ES SN: 75W26-L6HL5N0840030 GDOE asset tag: 78286 |
02/14/2022 10:30 am |
Deo Angelo Lim | With Customer Signature |
|
W39134
|
Onsite |
Guam Department of Education Frank Leon Guerrero Work Requested: by: Frank Leon Guerrero take picture of damaged panel at Wettengel ES SN: 75W26-L8HC7N5550178 GDOE asset tag: 78350 |
02/14/2022 09:30 am |
Deo Angelo Lim | With Customer Signature |
|
W39133
|
Service Contract Onsite |
JMC Equipment Rental Corey Paulino Work Requested: by: Corey Paulino Troubleshoot Carmen's workstation MS Excel issue. |
02/11/2022 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W39131
|
Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Perform initial setup for 3 SonicWALL TZ370 and 1 SonicWALL TZ370W |
02/10/2022 02:00 pm |
Kevin Hsueh | No Signature: Project |
|
W39130
Ref/PO#PO 20211630 |
Onsite |
Guam Department of Education Frank Leon Guerrero Work Requested: by: Frank Leon Guerrero - troubleshoot/reflash the factory image with attached PDF - get a video or photo of the image issue that was reported via the front HDMI port |
02/11/2022 02:00 pm |
Deo Angelo Lim | With Customer Signature |
|
W39128
|
Inhouse |
Amazing Kids Child Development Center Inc Ed Chang Work Requested: by: Ed Chang Clone 256gb SSD to 1tb NVME SSD |
02/09/2022 01:44 pm |
Charles Rafanan |
No Signature: Remote Support
Signature for Later: Will be delivering the workstation to customer. |
|
W39123
|
Service Contract Inhouse |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Setup Lenovo Workstation |
02/08/2022 08:30 am |
Charles Rafanan |
No Signature: Remote Support
Signature for Later: Will be delivering the workstation. |
|
W39119
|
Service Contract Onsite |
Roberts, Fowler & Visosky Jon Visosky Work Requested: by: Jon Visosky Troubleshoot Jon's Outlook Issues. |
02/04/2022 03:30 pm |
Kevin Hsueh | With Customer Signature |
|
W39118
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Troubleshoot Cedric's Outlook issue |
02/04/2022 10:30 am |
Kevin Hsueh | With Customer Signature |
|
W39116
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Mark Ruth Work Requested: by: Mark Ruth Troubleshoot laptop issues at Mark Ruth's home |
02/03/2022 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W39115
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: by: Christi Taijeron Reinstall Windows 10 Pro. |
02/03/2022 09:00 am |
Charles Rafanan |
No Signature: Remote Support
Signature for Later: Will deliver workstation |
|
W39114
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Update CYMA on server and workstations. Troubleshoot various other issues. |
02/02/2022 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W39113
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: by: Cynthia Pizarro Setup VMWare Windows 7 virtual machine for PMX Software |
02/01/2022 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W39108
|
Onsite |
University of Guam Christine Camacho Work Requested: by: Christine Camacho Promethean ActivPanel Training for UOG Marine Lab Faculty and Staff. |
01/28/2022 02:00 pm |
Deo Angelo Lim | With Customer Signature |
|
W39102
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Troubleshoot Yealink Cordless IP Phone issues. |
01/26/2022 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W39101
|
Service Contract Inhouse |
Isa Dental Linda Santos Work Requested: by: Linda Santos Run Hardware diagnostics for workstation and UPS |
01/26/2022 11:30 am |
Kevin Hsueh | With Customer Signature |
|
W39098
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Setup workstation for Dr. Kim. |
01/26/2022 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W39097
|
Remote |
Judiciary of Guam Joleen Cepeda Work Requested: by: Joleen Cepeda Import N-Central discovered devices based on devices to be monitored list received from Baldwin. |
01/25/2022 03:00 pm |
Kevin Hsueh | No Signature: Remote Support - Project |
|
W39093
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Troubleshoot Mr. Webber's Outlook issues. |
01/24/2022 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W39092
|
Onsite |
KHLG & Associates, Inc. Warranty Work Requested: by: Warranty Retrieve Promethean ActivPanel from Airport Terminal Office to troubleshoot off-backlit screen. |
01/24/2022 11:00 am |
Deo Angelo Lim | No Signature: Just pulled out the unit to KHLG. |
|
W39091
|
Onsite |
KHLG & Associates, Inc. Warranty Work Requested: by: Warranty Retrieve Promethean ActivPanel from Airport Terminal Office to troubleshoot off-backlit screen. |
01/24/2022 11:00 am |
Jason Soliva | No Signature: Work order for warranty tracking purpose. |
|
W39090
|
Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park Deliver and setup backup server. |
01/24/2022 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W39089
|
Inhouse |
Guam Housing and Urban Renewal Authority Greta Balmeo Work Requested: by: Greta Balmeo Thermal Scanner has no sound |
01/21/2022 10:46 am |
Deo Angelo Lim | With Customer Signature |
|
W39083
|
Service Contract Remote |
Roberts, Fowler & Visosky Tim Roberts Work Requested: by: Tim Roberts Per Tim's email request to troubleshoot accessing portal.securitytitle.net. |
01/19/2022 05:00 pm |
Chu Hsieh | No Signature: remote |
|
W39078
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Pull new lines to spare office and conference room. |
01/19/2022 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W39076
|
Onsite |
GTA TeleGuam Cora Yanger Bejado Work Requested: by: Cora Yanger Bejado Frankisha LG Guerrero reported right column of video wall at Micronesian mall not powering up. |
01/05/2022 11:30 am |
Chu Hsieh | No Signature: |
|
W39072
|
Service Contract Remote |
Morrico Equipment Michelle Taisague Work Requested: by: Michelle Taisague Troubleshoot Mitch's Workstation |
01/14/2022 02:00 pm |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: Remote Support |
|
W39069
|
Service Contract Inhouse |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Upgrade workstation to windows 10. |
01/13/2022 11:35 am |
Charles Rafanan | With Customer Signature |
|
W39068
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Upgrade Nicole and Nida workstations to Windows 10. |
01/13/2022 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W39067
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot various issues. |
01/12/2022 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W39066
|
Onsite |
Guam Community College Isaac Williams Work Requested: by: Isaac Williams Deliver Qty. 2 Promethean Mobile ActivPanel Systems to GDOE Building 300 Materials and Management Office |
01/12/2022 01:00 pm |
Deo Angelo Lim | With Customer Signature |
|
W39065
|
Onsite |
Guam Community College Isaac Williams Work Requested: by: Isaac Williams Deliver Qty. 2 Promethean Mobile ActivPanel Systems to GDOE Building 300 Materials and Management Office |
01/12/2022 01:00 pm |
Jason Soliva | With Customer Signature |
|
W39063
|
Service Contract Onsite |
Morrico Equipment Alma Dimla Work Requested: by: Alma Dimla Update MS Office on Alma and Darren |
01/11/2022 01:30 pm |
Chu Hsieh | With Customer Signature |
|
W39062
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: by: Cynthia Pizarro Deliver and setup 2 HP Laptops. |
01/10/2022 02:30 pm |
Kevin Hsueh | With Customer Signature |
|
W39061
|
Service Contract Inhouse |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Upgrade workstation to Windows 10 |
01/10/2022 11:15 am |
Charles Rafanan |
No Signature: Remote Support
Signature for Later: Will deliver the workstation on Thursday. |
|
W39060
|
Onsite |
University of Guam Christine Camacho Work Requested: by: Christine Camacho Promethean ActivPanel End-user training |
01/21/2022 10:30 am |
Deo Angelo Lim | With Customer Signature |
|
W39059
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Upgrade workstation to Windows 10 Pro. |
01/10/2022 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W39057
|
Service Contract Remote |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park Check server daily backup |
01/07/2022 04:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W39056
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Troubleshoot Gail's Printing issues. Setup Andrew Miller's email account in his Outlook client. |
01/07/2022 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W39055
|
Service Contract Inhouse |
Guam Shipyard Cynthia Pizarro Work Requested: by: Cynthia Pizarro set up 2 laptops: dmata@guamshipyard.net kskvaril@guamshhipyard.net |
01/06/2022 02:00 pm |
Charles Rafanan | With Customer Signature |
|
W39054
|
Onsite |
University of Guam Christine Camacho Work Requested: by: Christine Camacho Install qty.1 Promethean ActivPanel 86" Wall Mount |
01/10/2022 10:00 am |
Deo Angelo Lim | With Customer Signature |
|
W39052
|
Service Contract Remote |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Change request. Adjust max passengers from 28 to 25 on the daily dives. |
01/04/2022 05:00 pm |
Pam Castilla | No Signature: Remote Support [Lee Webber] |
|
W39051
|
Service Contract Inhouse |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Upgrade workstation to Windows 10 Pro |
01/05/2022 01:30 pm |
Charles Rafanan |
No Signature: Remote Support
Signature for Later: Customer will pick up workstation. |
|
W39050
|
Service Contract Onsite |
JMC Equipment Rental Marie "Cookie" Taitano Work Requested: by: Marie "Cookie" Taitano Troubleshoot various issues |
01/05/2022 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W39049
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Update Ajera Software |
01/05/2022 10:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W39048
|
Onsite |
University of Guam Christine Camacho Work Requested: by: Christine Camacho Install qty.1 Promethean ActivPanel 86" Wall Mount |
01/10/2022 10:00 am |
Jason Soliva | With Customer Signature |
|
W39047
|
Onsite |
Guam Department of Education Frank Leon Guerrero Work Requested: by: Frank Leon Guerrero GDOE Promethean Training |
01/05/2022 10:00 am |
Jason Soliva | With Customer Signature |
|
W39045
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Site visit at Seafix office. Setup Andrew Miller's email account on his Outlook client. |
01/04/2022 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W39044
|
Service Contract Remote |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Restore 2021 Pleadings.docx file from backup. |
01/04/2022 10:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W39043
|
Service Contract Remote |
Marianas Gas Corporation Violy Saludo Work Requested: by: Violy Saludo Restore file from backup. Violy deleted file. |
01/04/2022 09:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W39041
|
Service Contract Remote |
Guam Shipyard Cynthia Pizarro Work Requested: by: Cynthia Pizarro Check 3CX Phone System. Cynthia reported no inbound or outbound calls. |
01/04/2022 09:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W39040
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams Apply fix to exchange 2016 Y2K22 bug. Affecting incoming and outgoing emails. |
01/03/2022 11:30 am |
Unassigned | No Signature: remote |
|
W39039
|
Service Contract Remote |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell no incoming and outgoing emails on Exchange 2016 |
01/03/2022 11:00 am |
Chu Hsieh | No Signature: remote |
|
W39037
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Troubleshoot Gail’s monitor issues. Troubleshoot Michael’s workstation issues. |
01/03/2022 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W39032
|
Service Contract Remote |
JMC Equipment Rental Marie "Cookie" Taitano Work Requested: by: Cookie Reset user account password |
12/28/2021 04:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W39030
|
Onsite |
Trinity Pacific Loss Adjusters & Surveyors Sandra Bang Work Requested: by: Sandra Bang Decommission 3CX Equipment |
12/28/2021 02:00 pm |
Kevin Hsueh | No Signature: Hosted Services |
|
W39027
|
Inhouse |
Dimension Systems, Inc. Kevin Hsueh Work Requested: by: Kevin Hsueh Set up 2 computers for donation. |
12/27/2021 03:00 pm |
Charles Rafanan | No Signature: |
|
W39023
|
Remote |
Judiciary of Guam Joleen Cepeda Work Requested: by: Joleen Cepeda Setup N-Central Probe scan of Judiciary's second subnet |
12/23/2021 08:30 am |
Kevin Hsueh | No Signature: Project |
|
W39020
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot SonicWALL Junk Store with SonicWALL support |
12/22/2021 09:00 am |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: Remote Support |
|
W39019
|
Onsite |
University of Guam Christine Camacho Work Requested: by: Christine Camacho Install qty. 1 Promethean ActivPanel 86" Mobile System |
12/22/2021 10:00 am |
Jason Soliva | With Customer Signature |
|
W39018
|
Onsite |
University of Guam Christine Camacho Work Requested: by: Christine Camacho Delivery and Installation of Promethean ActivPanel 86in. |
12/22/2021 10:00 am |
Deo Angelo Lim | With Customer Signature |
|
W39015
|
Onsite |
Guam Department of Education Frank Leon Guerrero Work Requested: by: Frank Leon Guerrero Installation of qty. 1 Promethean ActivPanel 75" Mobile System to GDOE Headquarters Suite 308. |
12/21/2021 10:00 am |
Deo Angelo Lim | With Customer Signature |
|
W39014
|
Onsite |
Guam Department of Education Frank Leon Guerrero Work Requested: by: Frank Leon Guerrero Installation of qty. 1 Promethean ActivPanel 75" Mobile System to GDOE Headquarters Suite 308. |
12/21/2021 10:00 am |
Jason Soliva | No Signature: Remote Support |
|
W39013
|
Onsite |
Little Ones Child Care Center Aryln Espinosa Work Requested: by: Aryln Espinosa Installation of qty. 1 Promethean Activpanel 65" with mobile cart, wifi module and laptop shelf. |
12/20/2021 12:00 pm |
Jason Soliva | With Customer Signature |
|
W39011
|
Onsite |
Little Ones Child Care Center Aryln Espinosa Work Requested: by: Aryln Espinosa Promethean Active Panel Delivery and Installation. |
12/20/2021 12:00 pm |
Deo Angelo Lim | With Customer Signature |
|
W39010
|
Onsite |
Pacific Retina Specialists Marie Paulin Work Requested: by: Marie Paulin Deliver and setup Lenovo AIO. |
12/20/2021 10:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W39009
|
Onsite |
Judiciary of Guam Joleen Cepeda Work Requested: by: Joleen Cepeda Deploy N-Central. |
12/17/2021 02:00 pm |
Kevin Hsueh | No Signature: Project |
|
W39008
|
Onsite |
Guam Army National Guard Ryan Martinez Work Requested: by: Ryan Martinez Installation of qty.1 Promethean ActivPanel 65" Mobile System |
12/17/2021 10:00 am |
Jason Soliva | With Customer Signature |
|
W39007
|
Onsite |
Guam Army National Guard Ryan Martinez Work Requested: by: Ryan Martinez Deliver and Install Promethean Active Panel |
12/17/2021 10:00 am |
Deo Angelo Lim | With Customer Signature |
|
W39004
|
Service Contract Remote |
Micronesian Divers Association Raquel Brion Work Requested: by: Raquel Brion Complete PCI Compliance Questionnaire |
12/16/2021 03:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W39003
|
Service Contract Remote |
Isa Dental Linda Santos Work Requested: by: Linda Santos Setup SonicWALL TZ370 |
12/16/2021 02:00 pm |
Charles Rafanan | With Customer Signature |
|
W39002
|
Remote |
J&B Modern Tech Nel Bangayan Work Requested: by: Nel Bangayan Setup SonicWALL TZ370 |
12/16/2021 03:00 pm |
Charles Rafanan | With Customer Signature |
|
W38998
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Tim's Outlook has several emails stuck in Outbox. |
12/15/2021 10:15 am |
Chu Hsieh | No Signature: remote |
|
W38997
|
Onsite |
Guam Department of Education Gary Cruz Work Requested: by: Gary Cruz Delivery Qty. 1 Promethean ActivPanel to GDOE Warehouse for tagging. Remove damaged Promethean ActivPanel from warehouse and cleanup debris. |
12/15/2021 09:00 am |
Deo Angelo Lim | No Signature: For monitoring purposes only. |
|
W38996
|
Onsite |
Guam Department of Education Gary Cruz Work Requested: by: Gary Cruz Delivery Qty. 1 Promethean ActivPanel to GDOE Warehouse for tagging. Remove damaged Promethean ActivPanel from warehouse and cleanup debris. |
12/15/2021 09:00 am |
Jason Soliva | No Signature: Work order used for tracking purpose only. |
|
W38994
|
Service Contract Onsite |
JMC Equipment Rental Carmen Martinez Work Requested: by: Carmen Martinez Troubleshoot Carmen's workstation |
12/14/2021 03:30 pm |
Kevin Hsueh | With Customer Signature |
|
W38992
|
Inhouse |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Troubleshoot VPN |
12/14/2021 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W38988
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: by: Cynthia Pizarro Meeting with Gus, GTA and Cynthia |
12/13/2021 02:00 pm |
Chu Hsieh | With Customer Signature |
|
W38981
|
Service Contract Remote |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Create new account for Eric Dalrymple. Configure email forwarding for Corby@mdaguam.com account. |
12/10/2021 03:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W38978
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez configure two new USB 2TB HDD for Windows Backup and ArcServe |
12/10/2021 12:01 pm |
Chu Hsieh | No Signature: remote |
|
W38977
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Setup QuickBooks Company Database Manager and Databases on JMCSRV. |
12/10/2021 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W38976
|
Onsite |
Department of Public Health & Social Services Annabelle Estrada Work Requested: by: Annabelle Estrada Delivery of Promethean Mobile Cart Work Requested by: Annabelle Estrada |
12/10/2021 10:30 am |
Deo Angelo Lim | With Customer Signature |
|
W38975
|
Onsite |
Department of Public Health & Social Services Annabelle Estrada Work Requested: by: Annabelle Estrada Delivery of Promethean Mobile Cart |
12/10/2021 10:30 am |
Jason Soliva | With Customer Signature |
|
W38974
|
Onsite |
World Health Organization Seini Rabakewa Work Requested: by: Seini Rabakewa Promethean and Accessories Installation |
12/09/2021 10:00 am |
Jason Soliva | With Customer Signature |
|
W38973
|
Onsite |
World Health Organization Seini Rabakewa Work Requested: by: Seini Rabakewa Promethean and accessories installation |
12/09/2021 10:00 am |
Deo Angelo Lim | With Customer Signature |
|
W38970
|
Service Contract Remote |
Micronesian Divers Association Raquel Brion Work Requested: by: Raquel Brion Map Xerox FaxForward shared drive. |
12/08/2021 03:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W38969
|
Service Contract Remote |
Marianas Gas Corporation Aris Capiral Work Requested: by: Aris Capiral Setup Aris' email account on new mobile phone. Update Denali on Aris' laptop. |
12/08/2021 02:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W38968
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Backup and connection dropping |
12/08/2021 01:25 pm |
Chu Hsieh | No Signature: Issue wo app |
|
W38967
|
Inhouse |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park Reprep HP Server. |
12/07/2021 09:00 am |
Charles Rafanan |
No Signature: Remote Support
Signature for Later: Will deliver server to customer |
|
W38966
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Deliver and setup laptop in OP Room A. |
12/07/2021 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W38964
|
Service Contract Remote |
Guam Shipyard Cynthia Pizarro Work Requested: by: Cynthia Pizarro Troubleshoot Exchange Emails. No emails flowing. |
12/07/2021 08:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W38963
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Network connection droppings |
12/06/2021 03:00 pm |
Chu Hsieh | No Signature: Remote |
|
W38961
|
Onsite |
University of Guam John Del Castillo Work Requested: by: John Del Castillo Promethean ActivPanel Basic Training for UOG Professors |
12/07/2021 03:00 pm |
Jason Soliva | With Customer Signature |
|
W38960
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Setup Hosted Exchange Email accounts in users' Outlook client. |
12/06/2021 02:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W38959
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: by: Cynthia Pizarro Troubleshoot Bobbi's IP Phone. |
12/06/2021 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W38956
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Clone HDD to new SSD for Mariana's workstatoin. |
12/03/2021 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W38952
|
Onsite |
Trinity Pacific Loss Adjusters & Surveyors Sandra Bang Work Requested: by: Sandra Bang Troubleshoot IP Phone Issues |
12/02/2021 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W38951
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Clone HDD to new SSD for 2 workstations. |
12/02/2021 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W38950
|
Inhouse |
Pacific Retina Specialists Marie Paulin Work Requested: by: Marie Paulin Perform initial setup of Lenovo ThinkCentre M90a AIO |
12/02/2021 01:30 pm |
Charles Rafanan |
No Signature: Remote Support
Signature for Later: Will be delivering it to customer |
|
W38949
|
Service Contract Inhouse |
Guam Shipyard Cynthia Pizarro Work Requested: by: Cynthia Pizarro Setup Vijays email on mobile phone |
12/01/2021 03:30 pm |
Kevin Hsueh | With Customer Signature |
|
W38948
Ref/PO#PO21238 |
Inhouse |
Guam Housing and Urban Renewal Authority Greta Balmeo Work Requested: by: Greta Balmeo Check power button, stocked. |
12/01/2021 12:02 pm |
Deo Angelo Lim | With Customer Signature |
|
W38947
|
Service Contract Onsite |
Morrico Equipment Michelle Bordallo Work Requested: by: Michelle Bordallo Meeting with Guz (AK) and Michelle |
12/01/2021 09:30 am |
Chu Hsieh | With Customer Signature |
|
W38946
|
Inhouse |
Morrico Equipment Alma Dimla Work Requested: by: Alma Dimla T0453 - Touchpad/ mouse hard to navigate - gets stuck T0514 - Copy EBS Program from T0453 |
12/01/2021 02:00 pm |
Charles Rafanan | With Customer Signature |
|
W38945
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Deliver and setup workstation in warehouse office. Continue to setup exchange accounts in outlook clients. |
12/01/2021 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W38944
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Troubleshoot QuickBooks |
12/01/2021 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W38940
|
Onsite |
University of Guam John Del Castillo Work Requested: by: John Del Castillo Promethean ActivPanel Nickel Basic Training |
12/03/2021 10:00 am |
Jason Soliva | With Customer Signature |
|
W38939
|
Onsite |
University of Guam John Del Castillo Work Requested: by: John Del Castillo Promethean ActivPanel Nickel Basic Training |
12/02/2021 09:00 am |
Jason Soliva | With Customer Signature |
|
W38930
|
Service Contract Onsite |
Micronesian Divers Association Raquel Brion Work Requested: by: Raquel Brion Setup new workstation for Raquel. |
11/24/2021 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W38923
Ref/PO#201340 |
Onsite |
University of Guam - SBDC Jane Ray, MS Work Requested: by: Jane Ray, MS Digital Signage basic training for UOG-SBDC Staff |
11/22/2021 02:00 pm |
Deo Angelo Lim | With Customer Signature |
|
W38921
|
Service Contract Onsite |
Morrico Equipment Rene Molinos Work Requested: by: Rene Molinos Install and configure NVR |
11/19/2021 10:00 am |
Chu Hsieh | No Signature: project |
|
W38916
Ref/PO#PO21238 |
Inhouse |
Guam Housing and Urban Renewal Authority Greta Balmeo Work Requested: by: Greta Balmeo Scanner app keeps crashing |
11/18/2021 11:15 am |
Deo Angelo Lim | No Signature: Remote Support |
|
W38910
|
Service Contract Inhouse |
Isa Dental Linda Santos Work Requested: by: Linda Santos Replacement of hard drive to SSD. And Reinstallation of windows. |
11/16/2021 03:01 pm |
Charles Rafanan |
No Signature: Remote Support
Signature for Later: Will drop off the laptop to ISA Dentals |
|
W38908
|
Onsite |
Fargo Pacific, Inc. Guy Binoya Work Requested: by: Guy Binoya Setup printer on Guy's workstation |
11/16/2021 03:00 pm |
Kevin Hsueh | With Customer Signature |
|
W38907
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Register new Employee to Biometric TimeClock. Troubleshoot Annete's laptop and Carmelita's login to Dentrix. |
11/16/2021 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W38903
|
Remote |
Fargo Pacific, Inc. Guy Binoya Work Requested: by: Guy Binoya Troubleshoot QuickBooks |
11/15/2021 09:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W38901
|
Inhouse |
Morrico Equipment Alma Dimla Work Requested: by: Alma Dimla Some keys on the keyboard is not working |
11/15/2021 11:29 am |
Chu Hsieh | With Customer Signature |
|
W38899
|
Service Contract Remote |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Troubleshoot emails. |
11/15/2021 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W38897
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez various issues |
11/12/2021 02:00 pm |
Chu Hsieh | No Signature: remote |
|
W38896
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Run network line to desk in warehouse office |
11/12/2021 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W38895
|
Service Contract Remote |
Guam Shipyard Cynthia Pizarro Work Requested: by: Cynthia Pizarro Cynthia reported no external emails being received. |
11/12/2021 07:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W38894
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Deliver and setup server |
11/12/2021 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W38893
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Deliver and setup switch. Setup APPSRV. |
11/11/2021 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W38892
|
Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Troubleshoot Conference Room workstation Jabra Panacast. |
11/10/2021 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W38891
|
Service Contract Remote |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Create new user profile and email distribution group. |
11/10/2021 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W38890
|
Service Contract Remote |
Morrico Equipment Rene Molinos Work Requested: by: Rene Molinos Configure email forwarding |
11/09/2021 04:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W38885
|
Service Contract Remote |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Issues with Exchsnge server after installing update 22. |
11/08/2021 04:30 pm |
Chu Hsieh | No Signature: Remote |
|
W38884
|
Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park Pick up Server and bring back to DSI to reprep. |
11/08/2021 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W38883
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: by: Cynthia Pizarro Troubleshoot Email Issues. |
11/08/2021 11:30 am |
Kevin Hsueh | With Customer Signature |
|
W38882
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Users report unable to access Exchange server |
11/08/2021 08:00 am |
Chu Hsieh | With Customer Signature |
|
W38881
|
Onsite |
Department of Public Health & Social Services Annabelle Estrada Work Requested: by: Annabelle Estrada Installation of qty.1 Promethean Board |
11/08/2021 10:00 am |
Jason Soliva | With Customer Signature |
|
W38879
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: by: Melet Santos Upgrade Chona's laptop to Windows 10 Pro. |
11/05/2021 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W38877
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Troubleshoot issues at Warehouse office |
11/04/2021 02:30 pm |
Kevin Hsueh | With Customer Signature |
|
W38875
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez slow server responses |
11/03/2021 04:00 pm |
Chu Hsieh | No Signature: remote |
|
W38874
|
Onsite |
Express Business Service John Santos Work Requested: by: John Santos Troubleshoot 3CX SBC. SBC down. |
11/03/2021 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W38873
|
Remote |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Troubleshoot email issues. No emails being received on clxns@guamlaw.net |
11/03/2021 12:30 pm |
Kevin Hsueh | No Signature: Project |
|
W38872
|
Service Contract Onsite |
JMC Equipment Rental Dave Taitano Work Requested: by: Dave Taitano Troubleshoot QuickBooks for Daves workstation. |
11/03/2021 11:00 am |
Kevin Hsueh | With Customer Signature |
|
W38871
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Deliver and setup video conference system in conference room |
11/03/2021 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W38870
|
Service Contract Remote |
Morrico Equipment Michelle Bordallo Work Requested: by: Michelle Bordallo archive Ross' mailbox. He had exceeded 50GB limit |
11/02/2021 02:00 pm |
Chu Hsieh | No Signature: remote |
|
W38869
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: by: Cynthia Pizarro Setup Windows 7 VM and PMX on 2 workstations. |
11/02/2021 02:30 pm |
Kevin Hsueh | With Customer Signature |
|
W38868
|
Service Contract Remote |
Isa Dental Linda Santos Work Requested: by: Linda Santos Set 3CX Phone System to out of office hours. ISA Dental is closed today. |
11/02/2021 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W38865
|
Inhouse |
Guam Insurance Adjusters Bridget Bagiac Work Requested: by: Bridget Bagiac Computer keeps shutting off and will not turn on |
11/02/2021 10:06 am |
Charles Rafanan | With Customer Signature |
|
W38864
|
Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Server project |
11/01/2021 09:00 am |
Kevin Hsueh | No Signature: Project |
|
W38863
|
Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Server project |
10/31/2021 01:30 pm |
Kevin Hsueh | No Signature: Project |
|
W38862
|
Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks New server deployment project. |
10/30/2021 09:30 am |
Kevin Hsueh | No Signature: Project |
|
W38858
|
Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park Physical check of Fargo Pacific Server. |
10/27/2021 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W38856
|
Service Contract Onsite |
Micronesian Divers Association Raquel Brion Work Requested: by: Raquel Brion Deliver and setup Lenovo workstations. |
10/26/2021 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W38849
Ref/PO#PO21238 |
Project Onsite |
Guam Housing and Urban Renewal Authority Greta Balmeo Work Requested: by: Greta Balmeo Delivery and knowledge transfer of 3 Thermal Scanners to Ghura offices: A. Toto Garden AMP 1 Office B. Yona AMP 2 Office C. Agat AMP 3 Office D. Ghura Main signing of invoices |
10/22/2021 08:47 am |
Deo Angelo Lim | With Customer Signature |
|
W38847
|
Service Contract Onsite |
Micronesian Divers Association Raquel Brion Work Requested: by: Raquel Brion Pickup 2 new lenovo workstations to perform setup at DSI. |
10/21/2021 11:00 am |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: Workstations will be delivered and setup onsite. |
|
W38846
|
Service Contract Remote |
Marianas Gas Corporation Selina Ashland Work Requested: by: Selina Ashland Troubleshoot Exchange Issues. |
10/21/2021 09:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W38844
Ref/PO#PO21238 |
Project Inhouse |
Guam Housing and Urban Renewal Authority Greta Balmeo Work Requested: by: Greta Balmeo Quality assurance process: Test newly arrived thermal scanners before the delivery. |
10/20/2021 11:33 am |
Deo Angelo Lim | No Signature: Internal activity only. |
|
W38838
|
Service Contract Remote |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Check for email from nas.truckerinv@apl.com that is not being received. |
10/18/2021 11:09 am |
Kevin Hsueh | No Signature: Remote Support |
|
W38835
|
Service Contract Onsite |
Marianas Gas Corporation Ma. Rodelia Estampador Work Requested: by: Ma. Rodelia Estampador Troubleshoot IP Phone issues in Agat office |
10/15/2021 10:30 am |
Kevin Hsueh | With Customer Signature |
|
W38834
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Troubleshoot Workstation issues at Piti Office |
10/15/2021 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W38832
|
Onsite |
Department of Administration Bertha Pereda Work Requested: by: Bertha Pereda Troubleshoot Lenovo Workstation |
10/14/2021 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W38831
|
Service Contract Remote |
Guam Memorial Park Agnes Quitugua Work Requested: by: Agnes Quitugua Rebuild index on Agnes' workstation. Outlook search issues. |
10/13/2021 10:45 am |
Kevin Hsueh | No Signature: Remote Support |
|
W38829
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: by: Cynthia Pizarro Check JAMISSRV. Cynthia reported loud beeping sound coming from JAMISSRV. |
10/12/2021 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W38828
|
Service Contract Remote |
JMC Equipment Rental Corey Paulino Work Requested: by: Corey Paulino Work with IBSS tech. Newly installed Canon MFP unable to scan to email. |
10/12/2021 10:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W38827
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot printing issues |
10/11/2021 10:30 am |
Kevin Hsueh | With Customer Signature |
|
W38826
|
Service Contract Onsite |
JMC Equipment Rental Corey Paulino Work Requested: by: Corey Paulino Setup new HP LaserJet network printer. |
10/11/2021 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W38825
|
Service Contract Remote |
Morrico Equipment Rene Molinos Work Requested: by: Rene Molinos Forward Ed's emails to Rene. Extension 210 set display name to Joshua Ungacta. Add extension 210 and 230 to backup operators ring group. |
10/08/2021 04:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W38822
|
Service Contract Inhouse |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: by: Melet Santos Clone Nida's workstation HDD to new SSD |
10/07/2021 03:00 pm |
Kevin Hsueh | With Customer Signature |
|
W38821
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Troubleshoot Joephet's monitor issue |
10/07/2021 11:00 am |
Kevin Hsueh | With Customer Signature |
|
W38820
|
Service Contract Onsite |
Morrico Equipment Vincent Taijeron Work Requested: by: Vincent Taijeron Troubleshoot 3 tech laptops |
10/07/2021 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W38819
|
Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Work with Conrad Divis to troubleshoot email issue. |
10/07/2021 08:15 am |
Kevin Hsueh | No Signature: Remote Support |
|
W38818
|
Remote |
Fargo Pacific, Inc. Guy Binoya Work Requested: by: Guy Binoya Troubleshoot Arnel's laptop access |
10/06/2021 05:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W38817
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Troubleshoot Vanessa's Duo Security client. |
10/06/2021 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W38815
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: by: Melet Santos Setup Lenovo workstation for Elmer |
10/05/2021 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W38814
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Troubleshoot various issues. |
10/05/2021 10:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W38812
|
Onsite |
Fargo Pacific, Inc. Guy Binoya Work Requested: by: Guy Binoya Deliver and setup laptop. |
10/05/2021 09:41 am |
Kevin Hsueh | With Customer Signature |
|
W38811
|
Service Contract Onsite |
Guam Memorial Park Timothy Leon Guerrero Work Requested: by: Timothy Leon Guerrero Troubleshoot Len's Outlook issues. |
10/05/2021 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W38809
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Front Desk Workstation: Clone HDD to new SSD. |
10/04/2021 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W38807
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: by: Cynthia Pizarro Setup new workstation. |
10/01/2021 10:30 am |
Kevin Hsueh | With Customer Signature |
|
W38806
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Copy Debtmaster Database |
10/01/2021 09:00 am |
Kevin Hsueh | No Signature: Project |
|
W38804
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Sureta San Nicolas Work Requested: by: Sureta San Nicolas Troubleshoot Joephet's Monitor issues. |
09/30/2021 11:00 am |
Kevin Hsueh | With Customer Signature |
|
W38801
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Kcruz system constantly reboots |
09/27/2021 03:00 pm |
Chu Hsieh | With Customer Signature |
|
W38800
|
Inhouse |
Guam Housing and Urban Renewal Authority Greta Balmeo Work Requested: by: Gina Cura Thermal Scanning application exits randomly. |
09/28/2021 11:14 am |
Deo Angelo Lim | With Customer Signature |
|
W38798
Ref/PO#P216A03671 |
Onsite |
Guam Behavioral Health and Wellness Center Charlene B. Cruz Work Requested: by: Charlene B. Cruz Install MS Office Pro 2019 on Promethean Board. |
09/27/2021 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W38793
|
Service Contract Remote |
Micronesian Divers Association Raquel Brion Work Requested: by: Raquel Brion Troubleshoot Rose's QuickBooks Issue. |
09/23/2021 11:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W38790
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Todd Thompson Work Requested: by: Todd Thompson Troubleshoot SSL |
09/22/2021 02:33 pm |
Kevin Hsueh | With Customer Signature |
|
W38782
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams Troubleshoot Len's outlook client. Troubleshoot JorEl's printing/scanning issues. |
09/21/2021 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W38780
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot Xerox printer. |
09/20/2021 03:00 pm |
Kevin Hsueh | With Customer Signature |
|
W38779
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot OP C Workstation |
09/20/2021 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W38776
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez install Immigrant pro 7.0.5 update |
09/17/2021 11:58 am |
Chu Hsieh | No Signature: remote |
|
W38770
|
Service Contract Onsite |
Guam Memorial Park Timothy Leon Guerrero Work Requested: by: Timothy Leon Guerrero Troubleshoot Adobe Creative Cloud and Outlook issues. |
09/16/2021 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W38769
|
Service Contract Remote |
Guam Shipyard Cynthia Pizarro Work Requested: by: Cynthia Pizarro Setup new external HDD for GSYSRV daily backup. |
09/15/2021 04:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W38768
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Troubleshoot Emails. Emails down. |
09/15/2021 09:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W38766
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Troubleshoot Bella and Christi's network drive access |
09/14/2021 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W38760
|
Inhouse |
Guam Insurance Adjusters Bridget Bagiac Work Requested: by: Bridget Bagiac Screen is white and is not working |
09/13/2021 04:00 pm |
Chu Hsieh Kevin Hsueh |
With Customer Signature |
|
W38758
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Deliver and setup App Server. |
09/28/2021 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W38755
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Troubleshoot email issues. |
09/10/2021 01:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W38752
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Deliver and setup 2 Planar Touch Screen Monitors. |
09/13/2021 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W38751
|
Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park Disable Rolly’s account. Rolly’s last day is 9/12. Check Rolly’s workstation’s Primavera P6 License and transfer to another workstation. |
09/13/2021 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W38747
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: by: Melet Santos Setup new Lenovo laptop for Cedric. |
09/08/2021 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W38746
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Troubleshoot various issues. |
09/07/2021 03:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W38745
|
Inhouse |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshooting item |
09/07/2021 03:33 pm |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: System to be delivered back to ISA Dental |
|
W38742
|
Service Contract Onsite |
Morrico Equipment Michelle Bordallo Work Requested: by: Michelle Bordallo Inventory of all Morrico office computers. |
09/07/2021 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W38741
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Troubleshoot Accounting scanner access. |
09/03/2021 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W38740
|
Service Contract Onsite |
Morrico Equipment Alma Dimla Work Requested: by: Alma Dimla Troubleshoot EST Software. |
09/02/2021 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W38739
|
Service Contract Onsite |
Guam Memorial Park Timothy Leon Guerrero Work Requested: by: Timothy Leon Guerrero Troubleshoot Len's outlook search issues. |
09/02/2021 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W38738
|
Service Contract Inhouse |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: by: Melet Santos Clone HDD to new SSD. |
09/01/2021 11:00 am |
Kevin Hsueh | With Customer Signature |
|
W38737
|
Onsite |
Fargo Pacific, Inc. Guy Binoya Work Requested: by: Guy Binoya Troubleshoot Feli's email issues. |
09/01/2021 10:30 am |
Kevin Hsueh | With Customer Signature |
|
W38736
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: by: Melet Santos Deliver and setup 2 Lenovo Workstations and 1 Lenovo Laptop |
09/01/2021 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W38733
|
Onsite |
University of Guam - SBDC Jane Ray, MS Work Requested: by: Jane Ray, MS Promethean ActivPanel End-User Training and Digital Signage Training. |
08/31/2021 02:00 pm |
Jason Soliva | With Customer Signature |
|
W38729
|
Inhouse |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Customer spoke with Kevin on the issue; Customer was also in a rush and was unable to sign |
08/30/2021 04:00 pm |
Kevin Hsueh | With Customer Signature |
|
W38728
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Kayleen and Monica has issues searching Lindy's contacts. |
08/30/2021 11:00 am |
Chu Hsieh | No Signature: remote |
|
W38727
|
Service Contract Remote |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Update SSL certificate for exchange |
08/30/2021 10:00 am |
Chu Hsieh | No Signature: remote |
|
W38718
|
Service Contract Remote |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Troubleshoot Vanessa's VPN access and Adobe software. |
08/26/2021 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W38717
|
Service Contract Remote |
Thompson, Thompson & Alcantara, P.C. Todd Thompson Work Requested: by: Todd Thompson Troubleshoot Email. Setup SonicWALL Hosted Email Security. |
08/25/2021 02:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W38713
|
Service Contract Remote |
Guam Shipyard Cynthia Pizarro Work Requested: by: Cynthia Pizarro Charles Maher reported unable to access remote.guamshipyard.net/remote. |
08/24/2021 10:00 am |
Chu Hsieh | No Signature: remote |
|
W38712
|
Inhouse |
Ada's Mortuary, Inc. Dan Ybarra Work Requested: by: Anthony Ada Client called and advise that the scanner software still doesnt work. |
08/24/2021 10:23 am |
Melissa Dimla | With Customer Signature |
|
W38711
|
Inhouse |
Personal Finance Center Inger Ogo Work Requested: by: Inger Ogo There’s no temperature flashing |
08/24/2021 09:02 am |
Kevin Hsueh | With Customer Signature |
|
W38710
|
Service Contract Remote |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Setup VPN Access for Vanessa. |
08/23/2021 03:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W38708
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Update SSL Certificate. Troubleshoot various issues. |
08/23/2021 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W38706
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: by: Jacob Tareyama Troubleshoot various issues. |
08/24/2021 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W38705
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Tim reported email send from his iPhone being BCC to unknown email address. |
08/19/2021 05:00 pm |
Chu Hsieh | No Signature: remote support |
|
W38701
|
Service Contract Remote |
Morrico Equipment Allan Morrison Work Requested: by: Allan Morrison Check SentinelOne reporting infection and cancel Malwarebytes |
08/18/2021 04:00 pm |
Chu Hsieh | No Signature: remote |
|
W38700
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Setup SonicWALL Hosted Email Security |
08/18/2021 02:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W38698
|
Inhouse |
Pacific Unlimited, Inc. Charlene Mendiola Work Requested: by: Charlene Mendiola The dispenser for the alcohol is not working |
08/18/2021 09:41 am |
Kevin Hsueh | No Signature: Inhouse work |
|
W38697
|
Onsite |
Black Construction GIAA Work Requested: by: GIAA Elevator PBX training and turn over to GIAA. |
08/18/2021 10:00 am |
Kevin Hsueh | No Signature: Project |
|
W38694
|
Inhouse |
Guam Environmental Protection Agency Alicia Taijeron Work Requested: by: Alicia Taijeron Troubleshooting thermal Scanner |
08/16/2021 04:09 pm |
Melissa Dimla | With Customer Signature |
|
W38691
|
Inhouse |
Leed Electric & Plumbing Vivian Leed Work Requested: by: Ronald Repluup Troubleshooting thermal Scanner |
08/13/2021 09:50 am |
Melissa Dimla | With Customer Signature |
|
W38690
|
Service Contract Onsite |
Micronesian Divers Association Raquel Brion Work Requested: by: Raquel Brion Check Boat Dock internet access. Pickup workstation to install SSD. |
08/13/2021 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W38688
|
Remote |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park Restart servers and setup Shadwoprotect. |
08/12/2021 03:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W38687
|
Inhouse |
University of Guam Martin Estabillo Work Requested: by: Martin Estabillo Troubleshooting thermal Scanner |
08/12/2021 04:54 pm |
Melissa Dimla | With Customer Signature |
|
W38686
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams SSL Certrificate for domain guammemorialpark.com expires August 15th. |
08/12/2021 03:30 pm |
Chu Hsieh | No Signature: remote service |
|
W38685
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Justin Andre Work Requested: by: Justin Andre Setup Laptop. |
08/12/2021 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W38684
|
Service Contract Onsite |
Morrico Equipment Michelle Bordallo Work Requested: by: Michelle Bordallo No internet and phone services |
08/12/2021 08:00 am |
Chu Hsieh | With Customer Signature |
|
W38682
|
Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park Setup NAS and Shadowprotect Backup. |
08/11/2021 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W38681
|
Service Contract Onsite |
Isa Dental Jeffrey Johnson Work Requested: by: Jeffrey Johnson Check camera system |
08/11/2021 02:00 pm |
Chu Hsieh | With Customer Signature |
|
W38679
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams Reset Agnes Password. Troubleshoot Tim's MS Office Activation. |
08/09/2021 10:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W38678
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: by: Gail Manuel Check Servers. Deploy Solarwinds Client and Probe. |
08/09/2021 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W38676
|
Inhouse |
Guam Environmental Protection Agency Alicia Taijeron Work Requested: by: Alicia Taijeron Updating the thermal Scanner |
08/06/2021 11:51 am |
Melissa Dimla | With Customer Signature |
|
W38675
|
Service Contract Inhouse |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Setup Lenovo ThinkSystem ST50 |
08/06/2021 09:00 am |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: Server to be delivered and setup onsite. |
|
W38674
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Website Updates |
08/05/2021 03:00 pm |
Pam Castilla | No Signature: Remote Support |
|
W38673
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Deliver and setup access point |
08/05/2021 03:32 pm |
Kevin Hsueh | With Customer Signature |
|
W38672
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Troubleshoot Guam Urology IP Phones. |
08/05/2021 11:00 am |
Kevin Hsueh | With Customer Signature |
|
W38671
|
Service Contract Onsite |
JMC Equipment Rental Greg Graham Work Requested: by: Greg Graham Troubleshoot email issues |
08/05/2021 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W38670
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: by: Cynthia Pizarro Setup SonicWALL TZ370 |
08/04/2021 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W38669
|
Inhouse |
University of Guam Jolene Pocaigue Work Requested: by: Jolene Pocaigue Updating the thermal Scanner |
08/03/2021 04:58 pm |
Melissa Dimla | With Customer Signature |
|
W38667
|
Inhouse |
Guam Insurance Adjusters Bridget Bagiac Work Requested: by: Bridget Bagiac Updating laptops |
08/04/2021 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W38664
|
Service Contract Onsite |
Island Medical Staff and Billing Carolyn Mafnas Work Requested: by: Carolyn Mafnas Deliver and install UPS. |
08/03/2021 10:30 am |
Kevin Hsueh | With Customer Signature |
|
W38663
|
Service Contract Onsite |
Guam Memorial Park Lynn Painter Work Requested: by: Lynn Painter Troubleshoot workstation Adobe Cloud issue. |
08/02/2021 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W38662
|
Service Contract Onsite |
Marianas Gas Corporation Jun Pamintuan Work Requested: by: Jun Pamintuan Troubleshoot Agat Denali Access. |
08/02/2021 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W38661
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Setup workstation. |
08/02/2021 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W38660
|
Inhouse |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Set up new laptop |
07/30/2021 03:30 pm |
Kevin Hsueh | With Customer Signature |
|
W38658
|
Inhouse |
Commercial Tire Depot, LLC Christina Judicpa Work Requested: by: Wei De Castro Updating thermal Scanner |
07/28/2021 02:48 pm |
Melissa Dimla | With Customer Signature |
|
W38656
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Reprep Front Desk workstation. |
07/28/2021 02:30 pm |
Kevin Hsueh | With Customer Signature |
|
W38655
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Setup external HDDs for Server backup. |
08/04/2021 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W38654
|
Service Contract Onsite |
Marianas Gas Corporation Del Estampador Work Requested: by: Del Estampador Setup SonicWALL TZ370 |
07/28/2021 11:00 am |
Kevin Hsueh | With Customer Signature |
|
W38653
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Setup SonicWALL TZ370 |
07/28/2021 11:00 am |
Kevin Hsueh | With Customer Signature |
|
W38652
|
Inhouse |
MidPac Far East Christina Judicpa Work Requested: by: Melissa Perez-Martinez Updating thermal Scanner |
07/28/2021 10:46 am |
Melissa Dimla | With Customer Signature |
|
W38651
|
Inhouse |
Guam Memorial Hospital Authority Antonio Torres Work Requested: by: Antonio Torres Troubleshooting temperature scanner |
07/27/2021 04:45 pm |
Melissa Dimla | With Customer Signature |
|
W38650
|
Onsite |
KHLG & Associates, Inc. Warranty Work Requested: by: Warranty Update Thermal Scanners Software at AARF and Hagatna Office. |
07/27/2021 01:15 pm |
Kevin Hsueh | No Signature: Warranty Service |
|
W38649
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams check backup and setup secondary backup replication on backup server |
07/27/2021 11:00 am |
Chu Hsieh | No Signature: remote support |
|
W38646
|
Inhouse |
Napa Auto Parts Debbie Quenga Work Requested: by: Debbie Quenga Passcodr not working |
07/27/2021 09:26 am |
Melissa Dimla | With Customer Signature |
|
W38645
|
Onsite |
KHLG & Associates, Inc. Millie Leon Guerero Work Requested: by: Millie Leon Guererro Troubleshoot Thermal Scanner |
07/26/2021 04:30 pm |
Kevin Hsueh | With Customer Signature |
|
W38644
|
Inhouse |
Guam Memorial Hospital Authority Antonio Torres Work Requested: by: Antonio Torres Troubleshooting temperature scanner |
07/26/2021 03:52 pm |
Melissa Dimla | With Customer Signature |
|
W38643
|
Inhouse |
Guam Memorial Hospital Authority Antonio Torres Work Requested: by: Antonio Torres Troubleshooting temperature scanner |
07/26/2021 03:50 pm |
Melissa Dimla | With Customer Signature |
|
W38642
|
Inhouse |
Guam Memorial Hospital Authority Antonio Torres Work Requested: by: Antonio Torres Troubleshooting temperature scanner |
07/26/2021 03:47 pm |
Melissa Dimla | With Customer Signature |
|
W38641
|
Inhouse |
Micronesian Air Cargo Services Bob Naval Work Requested: by: Ricky Woodall Troubleshooting temperature scanner |
07/26/2021 03:41 pm |
Melissa Dimla | With Customer Signature |
|
W38640
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams setup ShadowProtect to backup to 10TB NAS and replicate to external HDDs |
07/26/2021 01:00 pm |
Chu Hsieh | No Signature: remote |
|
W38637
|
Inhouse |
Ada's Mortuary, Inc. Anthony Ada Work Requested: by: Dan Ybarra Scanning not working, no power cord |
07/22/2021 03:33 pm |
Meryll Cruz | With Customer Signature |
|
W38632
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot workstation. |
07/20/2021 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W38630
|
Onsite |
Morrico Equipment Rene Molinos Work Requested: by: Rene Molinos Terminate and trace cables |
07/20/2021 09:30 am |
Meryll Cruz | No Signature: Project |
|
W38628
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Check GTA PRI Issues. |
07/19/2021 03:00 pm |
Kevin Hsueh | With Customer Signature |
|
W38625
|
Onsite |
Fargo Pacific, Inc. Guy Binoya Work Requested: by: Guy Binoya Troubleshoot Antonio's Laptop |
07/16/2021 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W38623
|
Onsite |
Trinity Pacific Loss Adjusters & Surveyors Sandra Bang Work Requested: by: Sandra Bang Troubleshoot IP Phones |
07/15/2021 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W38620
|
Service Contract Remote |
Guam Shipyard Cynthia Pizarro Work Requested: by: Cynthia Pizarro Troubleshoot Vijay's printing issue |
07/14/2021 02:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W38618
|
Service Contract Inhouse |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: by: Melet Santos Install SSD |
07/13/2021 04:00 pm |
Kevin Hsueh | With Customer Signature |
|
W38616
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Kalene reporting unable to some emails |
07/13/2021 10:30 am |
Chu Hsieh | No Signature: remote |
|
W38614
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: by: Melet Santos Install SSD for Nicole's workstation. |
07/13/2021 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W38613
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez new employee Monica Aquino has issues login in. |
07/12/2021 02:00 pm |
Chu Hsieh | No Signature: remote |
|
W38612
|
Onsite |
Pacific Retina Specialists Marie Paulin Work Requested: by: Marie Paulin Deliver and setup Lenovo AIO. |
07/12/2021 01:30 pm |
Meryll Cruz | With Customer Signature |
|
W38611
|
Service Contract Onsite |
Guam Insurance Adjusters Bridget Bagiac Work Requested: by: Bridget Bagiac Relocate SCCM Server. |
07/12/2021 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W38610
|
Service Contract Remote |
Marianas Gas Corporation Cynthia Pizarro Work Requested: by: Cynthia Pizarro Install renewed SSL Certificate. |
07/09/2021 02:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W38609
|
Onsite |
LSG Service Guam, Inc. Jesse Rivo Work Requested: by: Jesse Rivo Wifi system training |
07/09/2021 10:00 am |
Meryll Cruz | With Customer Signature |
|
W38607
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Install SSDs |
07/08/2021 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W38606
|
Service Contract Remote |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Troubleshoot Todd's PDF issue. |
07/08/2021 11:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W38602
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Troubleshoot WiFi issue. |
07/07/2021 03:00 pm |
Kevin Hsueh | No Signature: Unable to access WebApp while onsite. |
|
W38601
|
Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park troubleshoot onedrive |
07/07/2021 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W38598
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Troubleshoot Mr. Webber's email issue. |
07/07/2021 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W38597
|
Service Contract Remote |
Morrico Equipment Torgun Smith Work Requested: by: Torgun Smith setup backup |
07/06/2021 11:30 am |
Chu Hsieh | No Signature: remote |
|
W38596
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams Update Security Metrics PCI Questionnaire. |
07/06/2021 10:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W38593
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: by: Cynthia Pizarro Troubleshoot workstation. |
07/06/2021 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W38591
|
Inhouse |
Morrico Equipment Michelle Bordallo Work Requested: by: Michelle Bordallo Install SSD and Windows 10 |
07/02/2021 10:00 am |
Meryll Cruz |
No Signature: Remote Support
Signature for Later: Delivery later |
|
W38590
|
Service Contract Remote |
Morrico Equipment Michelle Bordallo Work Requested: by: Michelle Bordallo Install Foresight Intelligence update 5.21.611 (KB05010014.exe). |
07/02/2021 09:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W38589
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Install Office365 on Kalene |
07/01/2021 03:00 pm |
Chu Hsieh | No Signature: remote |
|
W38588
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Run 1 new network line. |
07/01/2021 02:00 pm |
Meryll Cruz | With Customer Signature |
|
W38587
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Mark Ruth Work Requested: by: Mark Ruth Setup WiFi Extender at Mark Ruth's Home |
07/01/2021 10:30 am |
Kevin Hsueh | With Customer Signature |
|
W38586
|
Onsite |
LSG Service Guam, Inc. Jesse Rivo Work Requested: by: Jesse Rivo Sagan bisita lounge wifi project |
06/30/2021 09:30 am |
Meryll Cruz | No Signature: Wifi project |
|
W38584
|
Inhouse |
Morrico Equipment Alma Dimla Work Requested: by: Alma Dimla POC spoke with Kevin for details |
07/01/2021 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W38583
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: by: Cynthia Pizarro Not receiving emais since 3am |
06/30/2021 08:00 am |
Chu Hsieh | No Signature: issues with Docomo Data services. Cynthia is aware |
|
W38582
|
Project Onsite |
LSG Service Guam, Inc. Jesse Rivo Work Requested: by: Jesse Rivo WiFi Project |
06/30/2021 09:30 am |
Kevin Hsueh | No Signature: Project |
|
W38579
|
Service Contract Inhouse |
Marianas Gas Corporation Cynthia Pizarro Work Requested: by: Del Estampador Setup laptops |
07/01/2021 09:30 am |
Meryll Cruz |
No Signature: Remote Support
Signature for Later: Customer delivery later |
|
W38576
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams Install new switch. Run new network line. |
06/28/2021 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W38573
|
Inhouse |
Pacific Unlimited, Inc. Charlene Mendiola Work Requested: by: Charlene Mendiola Unit is not dispensing liquid |
07/06/2021 09:00 am |
Meryll Cruz | With Customer Signature |
|
W38571
|
Inhouse |
Sanchez, Simon Simon Sanchez Work Requested: by: Simon Sanchez Install new computer part |
06/24/2021 02:48 pm |
Meryll Cruz | With Customer Signature |
|
W38568
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Recreate GSCWEBSRV |
06/23/2021 01:00 pm |
Kevin Hsueh | No Signature: Remote Support Service |
|
W38565
|
Service Contract Onsite |
Marianas Gas Corporation Del Estampador Work Requested: by: Del Estampador MGC: Troubleshoot Agat workstation. GSY: Troubleshoot Agat workstations. |
06/23/2021 10:00 am |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: Unable to access WebApp while onsite at GSY Agat. |
|
W38564
|
Onsite |
Trinity Pacific Loss Adjusters & Surveyors Sandra Bang Work Requested: by: Sandra Bang Reconfigure 3CX SBC |
06/23/2021 09:00 am |
Kevin Hsueh | No Signature: hosted 3CX services |
|
W38563
|
Inhouse |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Setup laptop |
06/23/2021 08:40 am |
Meryll Cruz |
No Signature: Remote Support
Signature for Later: Customer pick up or delivery later |
|
W38562
|
Inhouse |
Isa Dental Linda Santos Work Requested: by: Linda Santos Clone HDD to SSD and install SSD |
06/22/2021 11:30 am |
Meryll Cruz | With Customer Signature |
|
W38560
|
Inhouse |
Sky Dive Guam Ricky Woodall Work Requested: by: Ricky Woodall Leaking dispenser container, reported a small crack in container. Request for repair/sealing of crack. |
06/24/2021 09:00 am |
Meryll Cruz | With Customer Signature |
|
W38557
Ref/PO#216A02094 |
Onsite |
Guam Behavioral Health and Wellness Center Charlene B. Cruz Work Requested: by: Charlene B. Cruz Deliver promethean parts |
06/21/2021 03:00 pm |
Meryll Cruz | No Signature: Webapp went down after receiving signature |
|
W38554
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Setup Hyper V VMs. |
06/18/2021 03:00 pm |
Kevin Hsueh | With Customer Signature |
|
W38551
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Relocation workstation and monitor in OP room. OP Room roof is leaking. |
06/17/2021 04:00 pm |
Kevin Hsueh | With Customer Signature |
|
W38549
|
Onsite |
Black Construction GIAA Work Requested: by: GIAA Tone and trace elevator 7 pair with Otis. |
06/17/2021 10:30 am |
Kevin Hsueh | No Signature: Project |
|
W38548
|
Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park Troubleshoot Jay's Laptop. |
06/16/2021 03:30 pm |
Kevin Hsueh | With Customer Signature |
|
W38547
|
Onsite |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Troubleshoot server |
06/23/2021 01:45 pm |
Kevin Hsueh | With Customer Signature |
|
W38546
|
Onsite |
Trinity Pacific Loss Adjusters & Surveyors Sandra Bang Work Requested: by: Sandra Bang Troubleshoot IP Phones. Phones down |
06/16/2021 10:42 am |
Kevin Hsueh | With Customer Signature |
|
W38544
|
Onsite |
Black Construction GIAA Work Requested: by: GIAA Elevator Project |
06/16/2021 09:30 am |
Kevin Hsueh | No Signature: Project |
|
W38543
|
Service Contract Remote |
Micronesian Divers Association Chris Bangs Work Requested: by: Chris Bangs Restore MDA Rental Equipment Service Tracker.xlsx file from backup. |
06/16/2021 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W38542
|
Onsite |
Black Construction GIAA Work Requested: by: GIAA Elevator project |
06/16/2021 09:30 am |
Meryll Cruz |
No Signature: Remote Support
Signature for Later: Project |
|
W38541
|
Onsite |
Black Construction GIAA Work Requested: by: GIAA Elevator project |
06/15/2021 09:30 am |
Meryll Cruz |
No Signature: Remote Support
Signature for Later: Elevator project |
|
W38540
|
Onsite |
Black Construction GIAA Work Requested: by: GIAA Elevator Project |
06/15/2021 09:30 am |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: Project |
|
W38539
|
Inhouse |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot desktop |
06/17/2021 08:30 am |
Meryll Cruz |
No Signature: Remote Support
Signature for Later: Delivery later |
|
W38537
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Deliver and setup GSCVM Server |
06/14/2021 02:30 pm |
Kevin Hsueh | With Customer Signature |
|
W38536
|
Onsite |
Black Construction GIAA Work Requested: by: GIAA Elevator project |
06/14/2021 09:00 am |
Meryll Cruz | No Signature: Poject |
|
W38535
|
Onsite |
Black Construction GIAA Work Requested: by: GIAA Elevator Project |
06/14/2021 09:00 am |
Kevin Hsueh | No Signature: Project |
|
W38532
|
Service Contract Remote |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Troubleshoot SonicWALL Anti-Spam/Junk Store. Not loading. |
06/11/2021 10:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W38529
|
Onsite |
Leed Electric & Plumbing Vivian Leed Work Requested: by: Vivian Leed Check step-down transformer and voltage of AC adapter |
06/10/2021 09:45 am |
Meryll Cruz | With Customer Signature |
|
W38527
|
Service Contract Remote |
Morrico Equipment Michelle Bordallo Work Requested: by: Michelle Bordallo issues with Office365 activation |
06/08/2021 10:00 am |
Chu Hsieh | No Signature: remote |
|
W38526
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams Deliver and setup lenovo workstation. |
06/09/2021 02:00 pm |
Meryll Cruz | With Customer Signature |
|
W38525
|
Service Contract Onsite |
Marianas Gas Corporation Del Estampador Work Requested: by: Del Estampador Troubleshoot scan to email issues. |
06/09/2021 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W38523
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Troubleshoot emails not being received from MGagaring@GilbaneCo.com |
06/08/2021 04:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W38520
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Deliver and setup laptop for Jerry Martinez |
06/07/2021 10:30 am |
Meryll Cruz | With Customer Signature |
|
W38519
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Todd Thompson Work Requested: by: Todd Thompson Deliver and setup Todd's Workstation. |
06/04/2021 10:30 am |
Meryll Cruz | With Customer Signature |
|
W38518
|
Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park Troubleshoot One Drive issues. Update all admin and hosting portals login credentials. |
06/04/2021 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W38517
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Troubleshoot server. |
06/03/2021 04:00 pm |
Kevin Hsueh | No Signature: webapp was down |
|
W38516
|
Service Contract Inhouse |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Setup Laptop |
06/04/2021 09:00 am |
Meryll Cruz |
No Signature: Remote Support
Signature for Later: Delivery later |
|
W38515
|
Service Contract Remote |
Morrico Equipment Rene Molinos Work Requested: by: Rene Molinos Update MS Office 365 account billing information. Provision 2 IP Phones. |
06/03/2021 09:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W38514
|
Onsite |
Black Construction GIAA Work Requested: by: GIAA Meeting with Black Construction and Otis |
06/02/2021 10:00 am |
Kevin Hsueh | No Signature: Project |
|
W38513
|
Onsite |
Leed Electric & Plumbing Vivian Leed Work Requested: by: Vivian Leed Deliver and install hand sanitizer dispenser |
06/03/2021 09:40 am |
Meryll Cruz | With Customer Signature |
|
W38512
|
Service Contract Remote |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Troubleshoot Carmen's QuickBooks Access. |
06/02/2021 04:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W38510
|
Service Contract Remote |
Morrico Equipment Rene Molinos Work Requested: by: Rene Molinos Update email forwarding settings |
06/02/2021 01:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W38509
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Troubleshoot WiFi and VPN Issues at Mark Ruth's Residence. |
06/01/2021 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W38508
|
Inhouse |
Thompson, Thompson & Alcantara, P.C. Todd Thompson Work Requested: by: Todd Thompson Install SSD |
06/01/2021 10:00 am |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: System to be delivered and setup onsite. |
|
W38507
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Sureta San Nicolas Work Requested: by: Sureta San Nicolas Troubleshoot various issues |
05/28/2021 11:30 am |
Kevin Hsueh | With Customer Signature |
|
W38499
|
Service Contract Remote |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Troubleshoot Mr. Webber's Email issue. |
05/25/2021 11:45 am |
Kevin Hsueh | No Signature: Remote Support |
|
W38498
|
Onsite |
University of Guam Martin Estabillo Work Requested: by: Martin Estabillo Deliver and install thermal scanner and 4 cases of isopropyl alcohol to UOG TRiO. |
05/25/2021 02:00 pm |
Meryll Cruz | With Customer Signature |
|
W38497
|
Inhouse |
University of Guam Martin Estabillo Work Requested: by: Martin Estabillo Assemble thermal scanner |
05/25/2021 09:00 am |
Meryll Cruz | No Signature: Inhouse assemble |
|
W38496
|
Service Contract Onsite |
Guam Memorial Park Lynn Painter Work Requested: by: Lynn Painter Setup new timeclock terminal. |
05/25/2021 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W38494
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez configure SonicWall Hosted Email Security |
05/24/2021 01:30 pm |
Chu Hsieh | No Signature: remote |
|
W38489
|
Inhouse |
Black Construction GIAA Work Requested: by: GIAA 3CX Project |
05/21/2021 02:00 pm |
Kevin Hsueh | No Signature: Project |
|
W38488
|
Service Contract Remote |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Troubleshoot email issue. Unable to send and receive emails. |
05/20/2021 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W38486
|
Service Contract Onsite |
Guam Insurance Adjusters Bridget Bagiac Work Requested: by: Bridget Bagiac Troubleshoot PC issue |
05/19/2021 11:15 am |
Chu Hsieh | With Customer Signature |
|
W38483
|
Inhouse |
Black Construction GIAA Work Requested: by: GIAA Setup 3CX Server |
05/18/2021 02:00 pm |
Kevin Hsueh | No Signature: Project |
|
W38482
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Troubleshoot Dave's workstation. |
05/18/2021 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W38479
|
Service Contract Onsite |
Marianas Gas Corporation Del Estampador Work Requested: by: Del Estampador Troubleshoot Printing Issues |
05/17/2021 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W38478
|
Service Contract Onsite |
JMC Equipment Rental Corey Paulino Work Requested: by: Corey Paulino Update SonicWALL Firmware |
05/14/2021 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W38477
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park Troubleshoot Rollys email issue |
05/14/2021 10:30 am |
Kevin Hsueh | With Customer Signature |
|
W38475
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Register remaining employees on timeclock. |
05/14/2021 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W38474
|
Onsite |
University of Guam Valerie Sablan Work Requested: by: Valerie Sablan Deliver Camwon scanners to UOG |
05/13/2021 02:00 pm |
Meryll Cruz | No Signature: Remote Support |
|
W38469
|
Onsite |
Guam Department of Education Kelly Escuadra Work Requested: by: Kelly Escuadra Installation of qty. 2 Promethean ActivPanel Mobile Systems |
04/30/2021 08:00 am |
Jason Soliva | No Signature: No Signature: Work order used for internal tracking purposes. |
|
W38467
|
Onsite |
Guam Department of Education Kelly Escuadra Work Requested: by: Kelly Escuadra Installation of qty. 3 Promethean ActivPanel Mobile Systems |
04/29/2021 08:00 am |
Jason Soliva | No Signature: No Signature: Work order used for internal tracking purposes. |
|
W38466
|
Service Contract Remote |
Fargo Pacific, Inc. Rolly Guerrero Work Requested: by: Rolly Guerrero Troubleshoot Rolly's Email Issues. |
05/12/2021 03:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W38465
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Troubleshoot Nathan's workstation. |
05/12/2021 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W38463
|
Service Contract Remote |
Morrico Equipment Michelle Bordallo Work Requested: by: Michelle Bordallo Issues with Outlook. Typed email body are blank |
05/12/2021 09:00 am |
Chu Hsieh | No Signature: remote support |
|
W38462
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park Troubleshoot Server Backup. Troubleshoot Sal's workstation. |
05/12/2021 10:30 am |
Kevin Hsueh | With Customer Signature |
|
W38461
|
Inhouse |
Morrico Equipment Michelle Bordallo Work Requested: by: Michelle Bordallo Contact Michelle for further information |
05/12/2021 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W38460
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Register Employees on Timeclock. |
05/11/2021 03:30 pm |
Kevin Hsueh | With Customer Signature |
|
W38457
|
Service Contract Onsite |
Pretzelmaker Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams Troubleshoot POS issue at Mall location. |
05/10/2021 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W38454
|
Service Contract Inhouse |
Guam Shipyard Cynthia Pizarro Work Requested: by: Cynthia Pizarro Troubleshoot new PC used by MCalma. |
05/07/2021 04:30 pm |
Chu Hsieh | No Signature: inhouse. item was deliver to GsY by Kevin |
|
W38452
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: by: Cynthia Pizarro Access issues with new user |
05/07/2021 02:00 pm |
Chu Hsieh | With Customer Signature |
|
W38451
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: by: Melet Santos Remove Revit Network License Software. |
05/07/2021 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W38450
|
Onsite |
Guam Behavioral Health and Wellness Center May Ordona Work Requested: by: May Ordona Install Microsoft Office Software to Promethean Computer Desktop |
05/07/2021 11:00 am |
Meryll Cruz | With Customer Signature |
|
W38448
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Register employees on timeclock terminal. Adjust back door CCTV camera. |
05/06/2021 03:30 pm |
Kevin Hsueh | With Customer Signature |
|
W38447
|
Onsite |
Guam National Tennis Federation Torgun Smith Work Requested: by: Torgun Smith Install and test transcoder device to convert RTSP streaming to RTMP streaming directly to YouTube. Fix drooping camera on Quality court |
05/06/2021 02:00 pm |
Meryll Cruz | No Signature: Pro-bono |
|
W38446
|
Service Contract Remote |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Conference call with Sage and JMC Equipment. |
05/06/2021 09:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W38445
|
Service Contract Remote |
Marianas Gas Corporation Cynthia Pizarro Work Requested: by: Cynthia Pizarro Create new network share drive. |
05/06/2021 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W38444
|
Service Contract Inhouse |
Morrico Equipment Rene Molinos Work Requested: by: Rene Molinos Rene picked up teh Surface Pro yesterday but it was still not working. |
05/06/2021 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W38442
|
Onsite |
Guam Behavioral Health and Wellness Center Charlene B. Cruz Work Requested: by: Charlene B. Cruz Install qty. 2 Promethean ActivPanels (wall mount, mobile) |
05/07/2021 10:00 am |
Jason Soliva | With Customer Signature |
|
W38441
|
Onsite |
Guam Behavioral Health and Wellness Center Charlene B. Cruz Work Requested: by: Charlene B. Cruz Install qty. 2 Promethean ActivPanels at GBHWC |
05/07/2021 10:00 am |
Meryll Cruz | With Customer Signature |
|
W38440
|
Inhouse |
Morrico Equipment James Agustin Work Requested: by: James Agustin Install adobe and VPN into Surface Pro |
05/04/2021 01:21 pm |
DSI Tech | With Customer Signature |
|
W38439
|
Inhouse |
Morrico Equipment Rene Molinos Work Requested: by: Rene Molinos 2 laptops. Surface setup VPN and check browser. Toughbook to update. |
05/04/2021 12:27 pm |
DSI Tech |
No Signature: Remote Support
Signature for Later: Customer to pick up laptop |
|
W38438
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: by: Jay Park Deploy Solarwinds MSP. |
05/04/2021 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W38436
|
Onsite |
Napa Auto Parts Debbie Quenga Work Requested: by: Debbie Quenga Deliver and install 2 new Hand Sanitizer Dispensers |
05/03/2021 10:00 am |
Meryll Cruz | With Customer Signature |
|
W38435
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Restore GSC VM from Backup. |
05/03/2021 10:00 am |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: Server to be delivered |
|
W38433
|
Onsite |
Guam Department of Education Joshua Blas Work Requested: by: Joshua Blas Promethean Board Installation for DLP Elementary, MA Ulloa Elementary, MA Sablan Elementary. |
04/30/2021 08:30 am |
Meryll Cruz | No Signature: Signature on invoice |
|
W38431
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Reinstall and reconfigure Timeqplus and Biometric Timeclock. |
04/29/2021 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W38430
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Clone Jon's HDD to SSD. Setup Lindy's workstation. |
04/28/2021 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W38427
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Michael Makio Work Requested: by: Michael Makio Renew SSL Certificate |
04/28/2021 09:30 am |
Chu Hsieh | No Signature: remote |
|
W38426
|
Service Contract Remote |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Conference Call with Sage: Sage database conversation/introduction. |
04/28/2021 10:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W38425
|
Onsite |
Department of Public Health & Social Services Ordilla Cruz Work Requested: by: Ordilla Cruz Troubleshoot Thermal Scanner. Leaking issue. |
04/29/2021 01:30 pm |
Meryll Cruz | With Customer Signature |
|
W38421
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Update SonicWALL ESA 5000 Firmware |
04/27/2021 03:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W38418
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Update SonicWALL ESA 5000 firmware. |
04/26/2021 04:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W38417
|
Onsite |
Department of Public Health & Social Services Ordilla Cruz Work Requested: by: Ordilla Cruz Deliver & setup 2 thermal scanners |
04/26/2021 02:00 pm |
Meryll Cruz | With Customer Signature |
|
W38415
|
Service Contract Onsite |
JMC Equipment Rental Dave Taitano Work Requested: by: Dave Taitano Setup 1 new printer at Hydraulink |
04/26/2021 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W38413
|
Onsite |
University of Guam Martin Estabillo Work Requested: by: Martin Estabillo Deliver and setup Thermal Scanner at UOG Athletics. Site Contact: Mr. Palmer (AAFH Director) in UOG Calvo Field House office (across restrooms). |
04/23/2021 02:00 pm |
Meryll Cruz | With Customer Signature |
|
W38409
|
Onsite |
Leed Electric & Plumbing Vivian Leed Work Requested: by: Vivian Leed Troubleshoot Thermal Scanner and Hand Sanitizer. |
04/21/2021 02:00 pm |
Meryll Cruz | No Signature: Warranty support, POC left |
|
W38408
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Setup Jerry's email on his mobile phone |
04/21/2021 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W38406
|
Onsite |
GTA TeleGuam Cora Yanger Bejado Work Requested: by: Cora Yanger Bejado Repair, realign and swap panel positions |
04/21/2021 08:00 am |
Meryll Cruz | With Customer Signature |
|
W38405
|
Onsite |
GTA TeleGuam Cora Yanger Bejado Work Requested: by: Cora Yanger Bejado Videowall Adjustments and repair at GTA Mall |
04/21/2021 08:00 am |
Jason Soliva | With Customer Signature |
|
W38404
|
Inhouse |
Department of Public Health & Social Services Ordilla Cruz Work Requested: by: Ordilla Cruz Set up 2 thermal scanners with tablet |
04/20/2021 03:00 pm |
Meryll Cruz |
No Signature: Remote Support
Signature for Later: Need to coordinate delivery |
|
W38403
|
Onsite |
GTA TeleGuam Cora Yanger Bejado Work Requested: by: Cora Yanger Bejado Adjustment of videowall |
04/20/2021 08:00 am |
Jason Soliva | With Customer Signature |
|
W38400
|
Onsite |
GTA TeleGuam Cora Yanger Bejado Work Requested: by: Cora Yanger Bejado Fix alignment, replace panels, adjust thermal scanner, and put back media player |
04/20/2021 08:00 am |
Jason Soliva Meryll Cruz |
With Customer Signature |
|
W38396
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Troubleshoot 3CX Server. |
04/19/2021 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W38393
|
Onsite |
Pediatric Dental Center Dr. Francisco Romero Work Requested: by: Dr. Francisco Romero Reset 3CX Server Passwords. |
04/16/2021 04:00 pm |
Kevin Hsueh | With Customer Signature |
|
W38391
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Deliver and setup server. |
04/16/2021 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W38387
|
Onsite |
Guam Insurance Adjusters Bridget Bagiac Work Requested: by: Bridget Bagiac Deliver 12 laptops, cable locks, mouses, hdmi to vga adaptors and computer cases |
04/13/2021 03:00 pm |
Meryll Cruz | With Customer Signature |
|
W38384
|
Service Contract Onsite |
Cinnabon Chuck Williams Work Requested: by: Chuck Williams Troubleshoot workstation at Cinnabon Agana location. |
04/13/2021 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W38383
|
Inhouse |
Unitek Environmental Mike Pangelinan Work Requested: by: Mike Pangelinan Troubleshoot and prep desktop |
04/12/2021 04:00 pm |
Kevin Hsueh | With Customer Signature |
|
W38379
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Clone Mr. Webbers HDD to SSD. Install SSD. |
04/09/2021 02:00 pm |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: System to be delivered |
|
W38378
|
Service Contract Remote |
Office of Public Accountability Christian Rivera Work Requested: by: Christian Rivera Generate and send March 2021 monthly report |
04/09/2021 09:30 am |
Kevin Hsueh | No Signature: |
|
W38377
|
Service Contract Remote |
Isa Dental Linda Santos Work Requested: by: Linda Santos Set 3CX to out of office hours. ISA Dental closed today. |
04/09/2021 09:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W38375
|
Onsite |
Guam Adventist Academy Gizelle Correces Lee Work Requested: by: Gizelle Correces Lee Install and replace promethean projector lamp |
04/09/2021 08:30 am |
Jason Soliva | With Customer Signature |
|
W38374
|
Onsite |
Guam Department of Education Jesse Pendon Work Requested: by: Jesse Pendon Install Promethean ActivPanel Nickel 75" Wall Mount System in room C202 |
04/09/2021 10:00 am |
Meryll Cruz | With Customer Signature |
|
W38373
|
Onsite |
Guam Department of Education Jesse Pendon Work Requested: by: Jesse Pendon Install Promethean ActivPanel Nickel 75" Wall Mount System in room C202 |
04/09/2021 10:00 am |
Jason Soliva | With Customer Signature |
|
W38370
|
Inhouse |
Leed Electric & Plumbing Vivian Leed Work Requested: by: Vivian Leed Thermal scanner Dispenser making noises when being used |
04/08/2021 09:28 am |
Meryll Cruz | With Customer Signature |
|
W38365
|
Onsite |
Guam Department of Education Jesse Pendon Work Requested: by: Jesse Pendon Install qty. 1 Promethean ActivPanel 75" Nickel Wall Mount System at GDOE Building C Room 201, tiyan for JPTSA school. |
04/07/2021 09:30 am |
Meryll Cruz | No Signature: Signature on invoice |
|
W38364
|
Onsite |
Guam Department of Education Jesse Pendon Work Requested: by: Neil Rochelle Install qty. 1 Promethean ActivPanel 75" Nickel Wall Mount System at GDOE Building C Room 201, tiyan for JPTSA school. |
04/07/2021 09:30 am |
Jason Soliva |
No Signature: Remote Support
Signature for Later: Principal left site for signature. |
|
W38363
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Troubleshoot PM Office network line. |
04/07/2021 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W38362
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Mr. Webber's Workstation: Clone HDD to SSD, Install SSD. |
04/07/2021 10:00 am |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: System to be delivered |
|
W38360
|
Service Contract Inhouse |
Guam Shipyard Cynthia Pizarro Work Requested: by: Cynthia Pizarro Reprep and setup Rohan's HP Laptop |
04/06/2021 09:33 am |
Kevin Hsueh | With Customer Signature |
|
W38359
|
Onsite |
Trinity Pacific Loss Adjusters & Surveyors Keith Yoo Work Requested: by: Keith Yoo Troubleshoot IP Phone Issues. |
04/06/2021 04:00 pm |
Kevin Hsueh | No Signature: Hosted 3CX Service |
|
W38358
|
Service Contract Onsite |
Cinnabon Chuck Williams Work Requested: by: Chuck Williams Troubleshoot AnyDesk access for Mall location. |
04/06/2021 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W38357
|
Onsite |
G4S Security Services (Guam) Inc Dwight Martin Work Requested: by: Dwight Martin Refesher 3CX Admin Training. Setup Fanvil PA2. |
04/06/2021 10:00 am |
Kevin Hsueh | No Signature: Project |
|
W38355
|
Inhouse |
Bank of Guam Scott Kadiasang Work Requested: by: Scott Kadiasang Unit making rapid fire sounds. Scott sent video to service request email. |
04/05/2021 11:57 am |
Meryll Cruz | With Customer Signature |
|
W38353
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: by: Cynthia Pizarro Deliver and setup workstation in Accounting Office. |
04/05/2021 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W38348
|
Service Contract Remote |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Setup NEX email on new workstation |
04/01/2021 02:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W38347
|
Service Contract Remote |
Morrico Equipment Rene Molinos Work Requested: by: Rene Molinos Troubleshoot emails |
04/01/2021 12:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W38346
|
Project Inhouse |
LSG Service Guam, Inc. Jesse Rivo Work Requested: by: Jesse Rivo Configure SSID and ticket printer |
03/30/2021 01:00 pm |
Meryll Cruz | No Signature: Inhouse setup |
|
W38343
|
Service Contract Onsite |
Torgun Smith Torgun Smith Work Requested: by: Torgun Smith Install 5 security cameras |
03/31/2021 09:00 pm |
Meryll Cruz | With Customer Signature |
|
W38342
|
Service Contract Onsite |
Cinnabon Chuck Williams Work Requested: by: Chuck Williams Setup AnyDesk at office and stores. |
03/31/2021 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W38336
|
Onsite |
Bureau of Statistics & Plans Raymond Dungca Work Requested: by: Raymond Dungca Deliver 1 thermal scanner (36 delivered yesterday) |
03/30/2021 09:30 am |
Meryll Cruz | With Customer Signature |
|
W38335
|
Onsite |
Bureau of Statistics & Plans Julie Nededog Work Requested: by: Julie Nededog Deliver 37 thermal scanners |
03/29/2021 03:30 pm |
Meryll Cruz | No Signature: Signature on invoice |
|
W38333
|
Inhouse |
Guam Shipyard Cynthia Pizarro Work Requested: by: Cynthia Pizarro Prep Desktop Computer |
03/26/2021 03:00 pm |
Kevin Hsueh | No Signature: System to be delivered |
|
W38328
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot APPSRV |
03/25/2021 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W38327
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot network. |
03/24/2021 02:00 pm |
Meryll Cruz | With Customer Signature |
|
W38325
|
Onsite |
Daniel Roland Daniel Roland Work Requested: by: Daniel Roland Install access point |
03/24/2021 10:00 am |
Meryll Cruz | No Signature: Signed invoice |
|
W38324
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Conference call with RSMeans. |
03/24/2021 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W38309
|
Onsite |
GTA TeleGuam Cora Yanger Bejado Work Requested: by: Cora Yanger Bejado Install and connect yamaha soundbar |
02/24/2021 04:30 pm |
Jason Soliva | No Signature: No Signature: Work Order for project installation and hours documentation |
|
W38307
|
Onsite |
GTA TeleGuam Cora Yanger Bejado Work Requested: by: Cora Yanger Bejado Installation of server, power cables, digital signage for Video Wall |
02/18/2021 01:00 pm |
Jason Soliva | No Signature: No Signature: No Signature: Work Order for project installation and hours documentation |
|
W38306
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Run new network lines for cubicles. |
03/16/2021 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W38305
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Run new network lines for cubicles. |
03/16/2021 02:00 pm |
Meryll Cruz | With Customer Signature |
|
W38303
|
Service Contract Remote |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Install Exchange 2010 update rollup 32. |
03/15/2021 04:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W38302
|
Service Contract Remote |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Install Exchange 2010 update rollup 32. |
03/15/2021 03:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W38301
|
Service Contract Remote |
Guam Shipyard Cynthia Pizarro Work Requested: by: Cynthia Pizarro Install Exchange 2010 Patch |
03/15/2021 11:00 am |
Chu Hsieh | No Signature: remote |
|
W38300
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Michael Makio Work Requested: by: Michael Makio Install Exchange 2010 Patch |
03/15/2021 10:30 am |
Chu Hsieh | No Signature: remote |
|
W38298
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams Install Exchange 2016 Patch |
03/15/2021 10:30 am |
Chu Hsieh | No Signature: remote |
|
W38297
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Install Exchange 2010 Patch |
03/15/2021 10:30 am |
Chu Hsieh | No Signature: remote |
|
W38294
|
Onsite |
GTA TeleGuam Cora Yanger Bejado Work Requested: by: Cora Yanger Bejado Installation of Video Wall at GTA Landmark |
02/17/2021 08:30 am |
Jason Soliva | No Signature: No Signature: Work Order for project installation and hours documentation |
|
W38291
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Michael Makio Work Requested: by: Michael Makio Upgrade Laptop to Windows 10 |
03/12/2021 10:00 am |
Meryll Cruz | With Customer Signature |
|
W38290
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Michael Makio Work Requested: by: Michael Makio Michael report phishing email |
03/11/2021 03:00 pm |
Chu Hsieh | No Signature: remote |
|
W38286
|
Onsite |
GTA TeleGuam Work Requested: by: Cora Yanger Bejado Troubleshoot with Leyard on discoloration on one LED Module at Landmark |
03/11/2021 11:00 am |
Chu Hsieh Meryll Cruz |
No Signature: Project hours |
|
W38285
|
Service Contract Remote |
Guam Shipyard Cynthia Pizarro Work Requested: by: Cynthia Pizarro Check 3CX. Per Cynthia, no inbound or outbound calls. |
03/10/2021 11:50 am |
Kevin Hsueh | No Signature: Remote Support |
|
W38283
|
Onsite |
GTA TeleGuam Cora Yanger Bejado Work Requested: by: Cora Yanger Bejado Replace panel with green line |
03/10/2021 02:00 pm |
Meryll Cruz |
No Signature: Return service tomorrow Signature for Later: Return service tomorrow |
|
W38281
|
Onsite |
GTA TeleGuam Work Requested: by: Cora Yanger Bejado Troubleshoot GTA Video Wall at Landmark |
03/09/2021 04:00 pm |
Chu Hsieh | No Signature: project warranty |
|
W38280
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Monique reported Outlook freezing up. |
03/09/2021 10:30 am |
Chu Hsieh | No Signature: remote |
|
W38279
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Lindy report issues with emails to customers not being received. |
03/08/2021 05:00 pm |
Chu Hsieh | No Signature: Remote |
|
W38278
|
Onsite |
GTA TeleGuam Cora Yanger Bejado Work Requested: by: Cora Yanger Bejado Troubleshoot Video Wall at Landmark Center |
03/09/2021 04:00 pm |
Kevin Hsueh | No Signature: Project |
|
W38277
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Troubleshoot Mr. Webber's workstation. |
03/09/2021 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W38275
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Setup workstation |
03/08/2021 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W38274
|
Service Contract Onsite |
Marianas Gas Corporation Del Estampador Work Requested: by: Del Estampador Troubleshoot Printer at Harmon front desk |
03/08/2021 10:00 am |
Meryll Cruz | With Customer Signature |
|
W38272
|
Service Contract Remote |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Restart TTA Server. Per Vanessa, access to network resources are slow. |
03/04/2021 12:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W38271
|
Onsite |
Guam Urology Vigilio Patero, Jr. Work Requested: by: Vigilio Patero, Jr. run network lines from GSC server to Urology office |
03/03/2021 05:01 pm |
Chu Hsieh | No Signature: project |
|
W38270
|
Remote |
Guam Urology Vigilio Patero, Jr. Work Requested: by: Vigilio Patero, Jr. Configure Yealink W52P base to register using GSC local LAN. |
03/03/2021 03:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W38269
|
Service Contract Remote |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Assist Colin with 3CX Auto Attendant |
03/02/2021 06:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W38268
|
Service Contract Remote |
Office of Public Accountability Christian Rivera Work Requested: by: Christian Rivera Generate and send February 2021 monthly report |
03/02/2021 03:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W38267
|
Service Contract Remote |
Morrico Equipment Rene Molinos Work Requested: by: Rene Molinos Create new user profile for Vincent Taijeron |
03/02/2021 10:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W38263
|
Service Contract Inhouse |
Isa Dental Linda Santos Work Requested: by: Linda Santos Linda will email the issues per email from Linda: Please let technicians know that CPU for extension 107, was working fine until about 10:30am this morning. The screen froze while on Dentrix appointment book then it went black and then a message popped up on screen. Alert! Hard Drive To continue press F1 key To change setup options press F2 key To run onboard diagnostics press F5 key |
03/04/2021 03:00 pm |
Kevin Hsueh | With Customer Signature |
|
W38262
|
Onsite |
GTA TeleGuam Cora Yanger Bejado Work Requested: by: Cora Yanger Bejado Installation of Video Wall at GTA Landmark |
02/16/2021 09:00 am |
Jason Soliva | No Signature: Work Order for project installation and hours documentation |
|
W38259
|
Service Contract Onsite |
Department of Public Health & Social Services Debra Zamora Work Requested: by: Debra Zamora - deliver 10 thermal scanners - set up 1 scanner for demo |
02/26/2021 09:30 am |
Meryll Cruz | No Signature: Signature on invoice |
|
W38258
|
Service Contract Onsite |
University of Guam Jolene Pocaigue Work Requested: by: Jolene Pocaigue troubleshoot thermal scanner - POC has to turn on/off tablet every day - stuck on home screen - provide training |
02/26/2021 10:45 am |
Meryll Cruz | With Customer Signature |
|
W38255
|
Service Contract Remote |
Isa Dental Jeffrey Johnson Work Requested: by: Jeffrey Johnson Luke Johnson could not install Java |
02/24/2021 10:30 am |
Chu Hsieh | No Signature: remote |
|
W38254
|
Service Contract Remote |
Guam Memorial Park Agnes Quitugua Work Requested: by: Agnes Quitugua Tim cannot access whatsapp on his pc. Justin returned from leave and unable to access PC. |
02/24/2021 09:15 am |
Chu Hsieh | No Signature: remote |
|
W38253
|
Service Contract Remote |
Guam Memorial Park Maria Peredo Work Requested: by: Maria Peredo Check CSI Software slowness. Restart GSCSRV. |
02/23/2021 04:45 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W38252
|
Service Contract Inhouse |
Ada's Mortuary, Inc. Anthony Ada Work Requested: by: Anthony Ada Stuck on home screen |
02/23/2021 03:40 pm |
Meryll Cruz | No Signature: Remote Support |
|
W38250
|
Service Contract Inhouse |
Morrico Equipment Michelle Bordallo Work Requested: by: Michelle Bordallo System running very slow |
02/17/2021 10:00 am |
Chu Hsieh | With Customer Signature |
|
W38249
|
Service Contract Remote |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Register spare cordless handset to PHSC base. |
02/23/2021 10:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W38248
|
Service Contract Remote |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Create new user account. Delete old user accounts. |
02/23/2021 09:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W38247
|
Service Contract Remote |
Roberts, Fowler & Visosky Jon Visosky Work Requested: by: Jon Visosky Users unable to connect to network drives |
02/23/2021 08:25 am |
Chu Hsieh | No Signature: Remote |
|
W38244
|
Service Contract Remote |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell GSCVM Server (ThinkSystem SR570) Hard Drive 3 failed. Create ticket with Lenovo for RMA Hard Drive. |
02/22/2021 04:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W38243
|
Onsite |
GTA TeleGuam Matthew Hernandez Work Requested: by: Matthew Hernandez Install sound bar and swap the media player |
02/22/2021 04:30 pm |
Meryll Cruz | No Signature: Project continuation |
|
W38242
|
Service Contract Inhouse |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: David Leon Guerrero Replace Hard Drive |
02/22/2021 02:27 pm |
Chu Hsieh |
No Signature: Remote Support
Signature for Later: waiting on customer pickup |
|
W38241
|
Service Contract Remote |
Marianas Gas Corporation Jun Pamintuan Work Requested: by: Jun Pamintuan Troubleshoot Jun's email access |
02/22/2021 11:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W38238
|
Service Contract Inhouse |
Morrico Equipment Torgun Smith Work Requested: by: Torgun Smith Re-installed macOS |
02/12/2021 09:48 am |
Meryll Cruz | With Customer Signature |
|
W38237
|
Onsite |
GTA TeleGuam Cora Yanger Bejado Work Requested: by: Cora Yanger Bejado Pick up equipment from GTA Warehouse and deliver to Landmark |
02/12/2021 02:00 pm |
Jason Soliva | With Customer Signature |
|
W38236
|
Service Contract Remote |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Setup GGraham's Samsung A21 to connect to Exchange server |
02/11/2021 11:00 am |
Chu Hsieh | No Signature: phone support |
|
W38234
|
Onsite |
GTA TeleGuam Cora Yanger Bejado Work Requested: by: Cora Yanger Bejado Deliver Minix Player |
02/11/2021 11:00 am |
Meryll Cruz | With Customer Signature |
|
W38231
|
Service Contract Onsite |
University of Guam Jolene Pocaigue Work Requested: by: Jolene Pocaigue - deliver thermal scanner with tablet - 2nd floor of Calvo Fieldhouse Jolene - 735-2248 |
02/16/2021 09:30 am |
Meryll Cruz | With Customer Signature |
|
W38230
|
Onsite |
Personal Finance Center Inger Ogo Work Requested: by: Inger Ogo - deliver to main office - POC: Emily |
02/10/2021 10:45 am |
Meryll Cruz | With Customer Signature |
|
W38228
|
Inhouse |
Marianas Gas Corporation Cynthia Pizarro Work Requested: by: Bing Mejia The laptop does not turn on. Customer needs files from laptop retrieved if system cannot turn back on. |
02/09/2021 03:52 pm |
Chu Hsieh | With Customer Signature |
|
W38227
|
Inhouse |
Morrico Equipment Alma Dimla Work Requested: by: Alma Dimla Please refer to Alma for service request |
02/09/2021 11:59 am |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: Customer to pick up laptop |
|
W38226
|
Onsite |
GTA TeleGuam Cora Yanger Bejado Work Requested: by: Cora Yanger Bejado Deliver and install replacement Hand Sanitizer dispenser |
02/09/2021 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W38224
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Ajera requires .net 3.5 |
02/05/2021 05:00 pm |
Chu Hsieh | No Signature: Remote Support |
|
W38223
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Troubleshoot cordless IP Phone base |
02/05/2021 02:00 pm |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: Colin not onsite today. |
|
W38222
|
Onsite |
GTA TeleGuam Cora Yanger Bejado Work Requested: by: Cora Yanger Bejado Receiving of Video Wall Equipment at GTA Warehouse |
02/05/2021 01:01 pm |
Jason Soliva | With Customer Signature |
|
W38221
|
Service Contract Inhouse |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez - repair desktop |
02/05/2021 10:48 am |
Chu Hsieh | With Customer Signature |
|
W38219
|
Inhouse |
Personal Finance Center Inger Ogo Work Requested: by: Inger Ogo Measuring hi and low temp |
02/04/2021 02:18 pm |
Kevin Hsueh | With Customer Signature |
|
W38218
|
Inhouse |
Micronesian Divers Association Corby Kottke Work Requested: by: Corby Kottke Dispenser not working |
02/04/2021 02:30 pm |
Kevin Hsueh | No Signature: DSI will replace unit |
|
W38217
|
Inhouse |
Guam Power Authority Kenneth Gutierrez Work Requested: by: Kenneth Gutierrez Update software |
02/04/2021 03:00 pm |
Meryll Cruz | With Customer Signature |
|
W38216
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Setup new laptop for Melet |
02/04/2021 02:00 pm |
Chu Hsieh | With Customer Signature |
|
W38213
|
Service Contract Remote |
Office of Public Accountability Christian Rivera Work Requested: by: Christian Rivera Generate and send January 2021 Monthly Report. |
02/02/2021 03:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W38212
|
Service Contract Remote |
Marianas Gas Corporation Selina Ashland Work Requested: by: Selina Ashland Allow access to Guam EPA website. |
02/02/2021 12:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W38211
|
Onsite |
Sherwin Williams Justin Diego Work Requested: by: Justin Diego Install replacement Thermal Scanner Hand Sanitizer Unit. |
02/02/2021 10:30 am |
Kevin Hsueh | With Customer Signature |
|
W38210
|
Service Contract Inhouse |
Guam Insurance Adjusters Bridget Bagiac Work Requested: by: Bridget Bagiac Install fan |
02/02/2021 08:39 am |
Kevin Hsueh | With Customer Signature |
|
W38209
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Setup new workstation. |
02/02/2021 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W38207
|
Service Contract Onsite |
Guam Insurance Adjusters Bridget Bagiac Work Requested: by: Bridget Bagiac Deliver and install Dell Optiplex PSU. |
02/01/2021 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W38206
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Re-terminate network lines. |
01/29/2021 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W38204
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Setup VPN access on Suretas workstation |
01/28/2021 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W38202
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Immigrant Pro upgrade. |
01/27/2021 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W38201
|
Service Contract Remote |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Reset June Webber's profile password per Mr. Weeber's request. |
01/26/2021 02:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W38196
|
Service Contract Remote |
Morrico Equipment Rene Molinos Work Requested: by: Rene Molinos Create 2 new user profiles. |
01/25/2021 10:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W38195
|
Onsite |
Guam Behavioral Health and Wellness Center Charlene B. Cruz Work Requested: by: Charlene B. Cruz Deliver thermal scanner s/n 5OUB0965ZQ. |
01/22/2021 01:30 pm |
Elser Edward | With Customer Signature |
|
W38193
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Troubleshoot internet access issues |
01/22/2021 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W38191
|
Service Contract Onsite |
Guam Insurance Adjusters Bridget Bagiac Work Requested: by: Bridget Bagiac Troubleshoot Joey's workstation. |
01/22/2021 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W38189
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Troubleshoot workstation. no network access. |
01/21/2021 04:00 pm |
Kevin Hsueh | With Customer Signature |
|
W38188
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Document workstations that need SSD upgrades. Test network lines. |
01/21/2021 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W38186
|
Onsite |
Guam Behavioral Health and Wellness Center Charlene B. Cruz Work Requested: by: Charlene B. Cruz Promethean Basic Training for GBHWC Project Tulaika Staff |
01/21/2021 11:00 am |
Jason Soliva | No Signature: Point of contact to sign work order, Charlene Bamba Cruz, was out to lunch already once training was completed. |
|
W38184
|
Service Contract Remote |
Morrico Equipment Rene Molinos Work Requested: by: Rene Molinos Create new user profile for Ross Peredo |
01/19/2021 01:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W38183
|
Service Contract Inhouse |
Guam Insurance Adjusters Bridget Bagiac Work Requested: by: Bridget Bagiac Laptop A - fan keeps making noise. if the fan needs to be replaced, she wants us to swap the fan with the one from Laptop B. Laptop B - Bridget bought 2 new Batteries (one from DSI) but they dont seem to be holding charge as it dies out quickly. She said if batteries are not good, she is ok to just use the power cord. |
01/19/2021 08:39 am |
Kevin Hsueh | With Customer Signature |
|
W38182
|
Onsite |
Trinity Pacific Loss Adjusters & Surveyors Keith Yoo Work Requested: by: Keith Yoo Troubleshoot transfer and call pick up issues. |
01/18/2021 10:00 am |
Kevin Hsueh | No Signature: 3CX Hosting |
|
W38180
|
Onsite |
Guam Behavioral Health and Wellness Center Charlene B. Cruz Work Requested: by: Charlene B. Cruz Promethean Basic Training |
01/15/2021 10:00 am |
Jason Soliva | With Customer Signature |
|
W38179
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: by: Cynthia Pizarro Download and install Peachtree update. |
01/15/2021 09:30 am |
Kevin Hsueh | No Signature: Unable to load DSI WebApp while at customer site |
|
W38178
|
Service Contract Remote |
Isa Dental Linda Santos Work Requested: by: Linda Santos Set 3CX to out of office hours. Release IP Address from IP Blacklist. |
01/14/2021 04:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W38177
|
Service Contract Onsite |
JMC Equipment Rental Corey Paulino Work Requested: by: Corey Paulino Troubleshoot Corey's Laptop |
01/14/2021 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W38174
|
Inhouse |
Bank of Guam Work Requested: Troubleshoot thermal scanner Cell: 687-7748 |
01/13/2021 04:30 pm |
Elser Edward | With Customer Signature |
|
W38173
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Setup workstation in OP 1. Register new employees on timeclock. install intraoral camera sensors in all OP Rooms. |
01/13/2021 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W38171
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams guammemorialpark.com website not accessible. |
01/12/2021 03:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W38170
|
Service Contract Remote |
Guam Shipyard Cynthia Pizarro Work Requested: by: Cynthia Pizarro Troubleshoot Extension 110. Unable to receive calls. |
01/12/2021 02:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W38169
|
Service Contract Remote |
Micronesian Divers Association Wes Seleen Work Requested: by: Wes Seleen Restore accdb file from server backup |
01/12/2021 01:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W38168
|
Onsite |
Trinity Pacific Loss Adjusters & Surveyors Keith Yoo Work Requested: by: Keith Yoo Troubleshoot SBC and 3CX IP Phones |
01/12/2021 09:00 am |
Kevin Hsueh | No Signature: Charge code not assigned during time of service. Service included in 3CX Hosted Fee. |
|
W38167
|
Onsite |
Guam Police Department Rosaline Bersamin Work Requested: by: Rosaline Bersamin Deliver PVC cards. |
01/12/2021 10:15 am |
Elser Edward | With Customer Signature |
|
W38165
|
Service Contract Inhouse |
Morrico Equipment Alma Dimla Work Requested: by: Alma Dimla Install Skype |
01/11/2021 11:53 am |
Kevin Hsueh | With Customer Signature |
|
W38164
|
Onsite |
GTA TeleGuam Cora Yanger Bejado Work Requested: by: Cora Yanger Bejado Replace faulty digital signage player with temporary player for warranty RMA. |
01/11/2021 10:30 am |
Jason Soliva | With Customer Signature |
|
W38163
|
Service Contract Inhouse |
Morrico Equipment Alma Dimla Work Requested: by: Alma Dimla Troubleshoot Andy's Skype access. Set tech ID T0493 on EBS. |
01/08/2021 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W38160
|
Onsite |
Guam Department of Education Annette Work Requested: by: Annette - troubleshoot existing thermal scanner set up - set up remainder 3 units |
01/08/2021 10:30 am |
Elser Edward | With Customer Signature |
|
W38159
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Troubleshoot Printer |
01/08/2021 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W38158
|
Onsite |
Guam Community College Rose Marie Aquino Work Requested: by: Rose Marie Aquino Promethean Basic Training for GCC Staff at President's Conference Room |
01/08/2021 10:00 am |
Jason Soliva | With Customer Signature |
|
W38157
|
Service Contract Onsite |
Guam Insurance Adjusters Bridget Bagiac Work Requested: by: Bridget Bagiac Troubleshoot Wendys Workstation. |
01/14/2021 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W38156
|
Service Contract Onsite |
Guam Department of Education Annette Work Requested: by: Annette - deliver 4 thermal scanner with hand sanitizer dispenser |
01/06/2021 03:00 pm |
Elser Edward | With Customer Signature |
|
W38155
|
Service Contract Remote |
Marianas Gas Corporation Selina Ashland Work Requested: by: Selina Ashland Generate list of all IECO accounts/emails and provide to Selina. |
01/06/2021 01:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W38154
|
Service Contract Remote |
Office of Public Accountability Clariza Mae Roque Work Requested: by: Clariza Mae Roque Generate and send December 2020 Monthly Report |
01/06/2021 01:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W38153
|
Service Contract Remote |
Guam Memorial Park Agnes Quitugua Work Requested: by: Agnes Quitugua Reset Tim's profile password |
01/06/2021 11:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W38151
|
Service Contract Remote |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Check Server Backup |
01/05/2021 01:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W38150
|
Onsite |
Department of Revenue & Taxation Kamille San Nicolas Work Requested: by: Kamille San Nicolas Provide Promethean Basic Training to Staff of DRT at Director's Office. |
01/05/2021 10:00 am |
Jason Soliva | With Customer Signature |
|
W38149
|
Service Contract Remote |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Check 3CX. No inbound calls. |
01/04/2021 03:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W38147
|
Service Contract Onsite |
ERC Trading Lynn Cepeda Work Requested: by: Lynn Cepeda - replace hand sanitizer unit at ERC trading Barrigada |
12/30/2020 01:00 pm |
Elser Edward | With Customer Signature |
|
W38145
|
Service Contract Remote |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Install Foscam Plug in on Vanessa's workstation. |
12/30/2020 10:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W38143
|
Onsite |
Napa Auto Parts Debbie Quenga Work Requested: by: Debbie Quenga Replace sanitizer dispenser for thermal scanner. |
12/29/2020 11:00 am |
Elser Edward | With Customer Signature |
|
W38142
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo 1. Troubleshoot workstation login issue. 2. Update Ajera. |
12/29/2020 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W38141
|
Service Contract Inhouse |
UOG - Office of Administration & Finance Pam Garcia Work Requested: by: Pam Garcia thermal scanner (library) dropped to office - tablet is black and hand sanitizer not dispensing |
12/28/2020 04:00 pm |
Elser Edward | No Signature: Inhouse service. |
|
W38140
|
Onsite |
Bank of Guam Matthew Chargualaf Work Requested: by: Matthew Chargualaf Replaced thermal scanner tablet s/n 950733f9f5091c26 with tablet s/n ab184d736a329f31. Deliver and install at BOG upper Tumon. |
12/28/2020 02:00 pm |
Elser Edward | With Customer Signature |
|
W38139
|
Onsite |
Department of Revenue & Taxation Kamille San Nicolas Work Requested: by: Kamille San Nicolas Promethean Mobile Installation |
12/23/2020 11:00 am |
Elser Edward | With Customer Signature |
|
W38138
|
Onsite |
Department of Revenue & Taxation Kamille San Nicolas Work Requested: by: Kamille San Nicolas Promethean Mobile Installation |
12/23/2020 11:00 am |
Jason Soliva | With Customer Signature |
|
W38137
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams create VPN access to GMP network for Rick Frank |
12/22/2020 04:00 pm |
Chu Hsieh | No Signature: remote |
|
W38136
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Install Immigrant Pro Upgrade |
12/22/2020 01:30 pm |
Chu Hsieh | With Customer Signature |
|
W38135
|
Inhouse |
Guam Environmental Protection Agency Connie Aflleje Work Requested: by: Connie Aflleje Test 6 thermal scanners and document all device information. |
12/22/2020 01:30 pm |
Elser Edward | No Signature: Inhouse Service |
|
W38134
|
Service Contract Onsite |
Guam Environmental Protection Agency Connie Aflleje Work Requested: by: Connie Aflleje - delivery 6 thermal scanners with 6 bottles of hand sanitizer |
12/23/2020 09:00 am |
Elser Edward | With Customer Signature |
|
W38131
|
Inhouse |
Bank of Guam Matthew Chargualaf Work Requested: by: Matthew Chargualaf Troubleshoot thermal scanner for BOG Saipan. |
12/22/2020 10:00 am |
Elser Edward | With Customer Signature |
|
W38129
|
Service Contract Remote |
Morrico Equipment Rene Molinos Work Requested: by: Rene Molinos no internet or email since yesterday afternoon |
12/22/2020 07:00 am |
Chu Hsieh | No Signature: Remote Support |
|
W38127
|
Onsite |
Guam Community College Jonah Concepcion Work Requested: by: Jonah Concepcion Install Promethean Mobile ActivPanel System at GCC E220 |
12/18/2020 02:00 pm |
Elser Edward | With Customer Signature |
|
W38126
|
Onsite |
Guam Community College Jonah Concepcion Work Requested: by: Jonah Concepcion Install Promethean ActivPanel Mobile System in GCC Room E220 |
12/18/2020 02:00 pm |
Jason Soliva | With Customer Signature |
|
W38125
|
Inhouse |
Bank of Guam Matthew Chargualaf Work Requested: by: Matthew Chargualaf Troubleshoot BOG thermal scanner S/N 950733f9f5019c26. |
12/16/2020 01:00 pm |
Elser Edward |
No Signature: Remote Support
Signature for Later: Inhouse service. |
|
W38124
Ref/PO#Promethean Warranty Case# 01017858 |
Onsite |
Pacific Data Systems Josephine Q. Chong Work Requested: by: Josephine Q. Chong Deliver qty. 1 Promethean ActivPanel Warranty Replacement to PDS Maite Location. |
12/16/2020 11:30 am |
Jason Soliva | With Customer Signature |
|
W38123
|
Onsite |
Pacific Data Systems Josephine Q. Chong Work Requested: by: Josephine Q. Chong Deliver Promethean board. |
12/16/2020 11:00 am |
Elser Edward | With Customer Signature |
|
W38121
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez restore deleted files |
12/15/2020 02:00 pm |
Chu Hsieh | No Signature: remote |
|
W38120
|
Onsite |
Bank of Guam Matthew Chargualaf Work Requested: by: Matthew Chargualaf Troubleshoot thermal scanner. |
12/14/2020 03:00 pm |
Elser Edward | With Customer Signature |
|
W38119
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: by: Cynthia Pizarro Various issues |
12/13/2020 09:00 am |
Chu Hsieh | With Customer Signature |
|
W38117
|
Service Contract Remote |
Guam Shipyard Cynthia Pizarro Work Requested: by: Cynthia Pizarro Provision new IP Phone for Mr. Pothen. |
12/11/2020 10:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W38115
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Clone Vanessas HDD to new SSD. Uprgade to Windows 10. |
12/11/2020 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W38114
|
Onsite |
Angsana Spa Liezl Lagrimas Work Requested: by: Liezl Lagrimas Deliver CamWon Thermal Scanner. |
12/10/2020 05:00 pm |
Elser Edward | With Customer Signature |
|
W38113
|
Onsite |
Agat Mayor's Office Carmen Aguigui Work Requested: by: Carmen Aguigui Deliver CamWon Thermal Scanner. |
12/10/2020 03:00 pm |
Elser Edward | With Customer Signature |
|
W38111
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Setup WiFi Access Point at GSC Staff Lounge. |
12/10/2020 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W38110
|
Onsite |
KHLG & Associates, Inc. Brenda Dayson Work Requested: by: Kent Hsieh Install computer at ARFF for ActivPanel system, disasseble and relocate Promethean Mobile ActivPanel & accessories from ARFF to Agana Office |
12/10/2020 09:00 am |
Elser Edward | With Customer Signature |
|
W38109
|
Onsite |
KHLG & Associates, Inc. Brenda Dayson Work Requested: by: Kent Hsieh Install computer at ARFF for ActivPanel system, disasseble and relocate Promethean Mobile ActivPanel & accessories from ARFF to Agana Office |
12/10/2020 09:00 am |
Jason Soliva | With Customer Signature |
|
W38108
|
Onsite |
Department of Administration Florence Salas Work Requested: by: Florence Salas Promethean Basic Training for DOA Executive Staff |
12/11/2020 02:00 pm |
Jason Soliva | With Customer Signature |
|
W38107
|
Onsite |
Department of Administration Florence Salas Work Requested: by: Florence Salas Promethean Basic Training to DOA Staff |
12/10/2020 02:00 pm |
Jason Soliva | With Customer Signature |
|
W38106
|
Onsite |
LSG Service Guam, Inc. Jesse Rivo Work Requested: by: Jesse Rivo LSG WiFi Project |
12/09/2020 09:00 am |
Elser Edward | No Signature: Project |
|
W38105
|
Onsite |
LSG Service Guam, Inc. Jesse Rivo Work Requested: by: Jesse Rivo LSG WiFi Project |
12/09/2020 09:00 am |
Kevin Hsueh | No Signature: Project |
|
W38104
|
Onsite |
Guam Community College Wes Gima Work Requested: by: Wes Gima Promethean ActivPanel Basic Training to GCC admin staff |
12/11/2020 10:00 am |
Jason Soliva | With Customer Signature |
|
W38103
|
Service Contract Remote |
Guam Memorial Park Lynn Painter Work Requested: by: Lynn Painter Not receiving emails |
12/08/2020 08:30 am |
Chu Hsieh | No Signature: remote |
|
W38102
|
Service Contract Inhouse |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Check/Repair thermal scanner. |
12/08/2020 02:00 pm |
Elser Edward | No Signature: Inhouse service |
|
W38099
|
Onsite |
G4S Security Services (Guam) Inc Dwight Martin Work Requested: by: Dwight Martin Promethean Relocation from Harmon Office to Agana Office |
12/07/2020 01:30 pm |
Elser Edward | With Customer Signature |
|
W38098
|
Onsite |
G4S Security Services (Guam) Inc Dwight Martin Work Requested: by: Dwight Martin Promethean Relocation from Harmon Office to Agana Office |
12/07/2020 01:30 pm |
Jason Soliva | With Customer Signature |
|
W38096
|
Service Contract Onsite |
Marianas Gas Corporation Del Estampador Work Requested: by: Del Estampador Troubleshoot/upload CMS database. |
12/07/2020 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W38095
|
Onsite |
Morrico Equipment Michelle Bordallo Work Requested: by: Michelle Bordallo Setup timeclock |
12/04/2020 01:00 pm |
Chu Hsieh | No Signature: Project |
|
W38093
|
Onsite |
Guam Community College Wes Gima Work Requested: by: Wes Gima Promethean Basic Training for Library Staff |
12/04/2020 01:00 pm |
Jason Soliva | With Customer Signature |
|
W38092
|
Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Deliver and install intelligent sensor soap dispenser. |
12/04/2020 09:30 am |
Elser Edward | With Customer Signature |
|
W38091
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Troubleshoot server backup |
12/04/2020 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W38090
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Deliver and setup 2 Thermal Scanner units |
12/04/2020 09:30 am |
Elser Edward | With Customer Signature |
|
W38089
|
Onsite |
G4S Security Services (Guam) Inc Dwight Martin Work Requested: by: Dwight Martin 3CX Cutover. |
12/03/2020 01:30 pm |
Kevin Hsueh | No Signature: |
|
W38088
|
Service Contract Onsite |
Guam Behavioral Health and Wellness Center Charlene B. Cruz Work Requested: by: Charlene B. Cruz - both thermal scanners are not working - unable to exit out of settings please call Charlene: Telephone: 647-5315 |
12/03/2020 11:00 am |
Elser Edward | With Customer Signature |
|
W38087
|
Service Contract Remote |
Office of Public Accountability Clariza Mae Roque Work Requested: by: Clariza Mae Roque Generate and send November Monthly Report |
12/02/2020 11:30 am |
Kevin Hsueh | No Signature: |
|
W38085
|
Onsite |
Pediatric Dental Center Leilani Taijeron Work Requested: by: Leilani Taijeron Troubleshoot 3CX server access. |
12/02/2020 09:00 am |
Kevin Hsueh | No Signature: |
|
W38084
|
Service Contract Remote |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Setup VPN connection for Mark Peredo |
12/01/2020 03:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W38083
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber install new UPS batteries |
12/01/2020 05:00 pm |
Kevin Hsueh | With Customer Signature |
|
W38082
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot various issues. |
12/01/2020 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W38080
|
Onsite |
G4S Security Services (Guam) Inc Dwight Martin Work Requested: by: Dwight Martin 3CX Project |
12/01/2020 09:59 am |
Kevin Hsueh | No Signature: |
|
W38079
|
Service Contract Onsite |
Morrico Equipment Alma Dimla Work Requested: by: Alma Dimla Work with EBS Support to deploy EBS to tech laptop. |
12/01/2020 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W38077
|
Service Contract Remote |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Create new profile for Roland Barcinas |
11/25/2020 10:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W38076
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot various issues |
11/25/2020 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W38074
|
Service Contract Inhouse |
Morrico Equipment Alma Dimla Work Requested: by: Alma Dimla Update with guidelines from EBS. Alma sent Kevin an email regarding this. |
11/24/2020 03:20 pm |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: |
|
W38073
|
Onsite |
G4S Security Services (Guam) Inc Dwight Martin Work Requested: by: Dwight Martin 3CX Project |
11/24/2020 02:30 pm |
Kevin Hsueh | No Signature: |
|
W38072
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Troubleshoot AutoCAD and Revit |
11/24/2020 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W38069
|
Service Contract Onsite |
Napa Auto Parts Debbie Quenga Work Requested: by: Debbie Quenga - troubleshoot/possible replace hand sanitizer dispenser location: anigua |
11/30/2020 03:30 pm |
Kevin Hsueh | With Customer Signature |
|
W38068
|
Service Contract Onsite |
ERC Trading Chanel Work Requested: by: Chanel - troubleshoot/possible replace hand sanitizer dispenser location: ERC Dededo |
11/30/2020 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W38067
|
Onsite |
G4S Security Services (Guam) Inc Dwight Martin Work Requested: by: Dwight Martin 3CX Project |
11/23/2020 11:00 am |
Kevin Hsueh | No Signature: Project |
|
W38064
|
Onsite |
Guam Community College Wes Gima Work Requested: by: Wes Gima Install qty. 1 Promethean ActivPanel and accessories. |
11/20/2020 09:39 am |
Jason Soliva | With Customer Signature |
|
W38063
|
Service Contract Remote |
Office of Public Accountability Clariza Mae Roque Work Requested: by: Clariza Mae Roque Activate SonicWALL CGSS License |
11/20/2020 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W38062
|
Service Contract Remote |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Check Guam Urology Fax issue |
11/19/2020 03:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W38061
|
Onsite |
Guam National Tennis Federation Torgun Smith Work Requested: by: Torgun Smith Check voicemail issue on GNTF office IP Phone. |
11/19/2020 04:30 pm |
Kevin Hsueh | With Customer Signature |
|
W38060
|
Service Contract Onsite |
Marianas Gas Corporation Arianne Tala Work Requested: by: Arianne Tala Setup remote workstation for Agat office. |
11/19/2020 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W38056
|
Service Contract Remote |
Guam Shipyard Cynthia Pizarro Work Requested: by: Cynthia Pizarro AVG expired |
11/18/2020 04:30 pm |
Chu Hsieh | No Signature: remote |
|
W38055
|
Service Contract Onsite |
Bank of Guam Matthew Chargualaf Work Requested: by: Matthew Chargualaf - replace hand sanitizer dispenser location: Yigo |
11/19/2020 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W38053
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Meeting with JMC to discuss RSMeans deployment. |
11/18/2020 11:00 am |
Kevin Hsueh | With Customer Signature |
|
W38052
|
Service Contract Onsite |
Marianas Gas Corporation Arianne Tala Work Requested: by: Arianne Tala troubleshoot denali on agat workstation |
11/18/2020 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W38050
|
Service Contract Onsite |
Alternate Public Defender Francis Perez Work Requested: by: Francis Perez - calibrate thermal scanner temperature SN: LNGNW8W1XE |
11/20/2020 03:00 pm |
Kevin Hsueh | With Customer Signature |
|
W38049
|
Service Contract Onsite |
ERC Trading Chanel Work Requested: by: Lynn Cepeda - replace hand sanitizer unit (location: dededo) |
11/17/2020 03:30 pm |
Kevin Hsueh | With Customer Signature |
|
W38046
|
Service Contract Onsite |
Napa Auto Parts Debbie Quenga Work Requested: by: Debbie Quenga Location: Napa Anigua - install new hand sanitizer dispenser |
11/16/2020 02:30 pm |
Kevin Hsueh | With Customer Signature |
|
W38045
|
Onsite |
GTA TeleGuam Cora Yanger Bejado Work Requested: by: Cora Yanger Bejado Finish Video Wall Calibration with Planar/Leyard |
11/13/2020 11:00 am |
Kevin Hsueh | No Signature: Project |
|
W38044
|
Onsite |
GTA TeleGuam Cora Yanger Bejado Work Requested: by: Cora Yanger Bejado Video Wall Project |
11/12/2020 09:30 am |
Kevin Hsueh | No Signature: project |
|
W38042
|
Onsite |
GTA TeleGuam Cora Yanger Bejado Work Requested: by: Cora Yanger Bejado Video Wall Project |
11/11/2020 09:30 am |
Kevin Hsueh | No Signature: Project |
|
W38041
|
Service Contract Onsite |
UOG - Office of Administration & Finance James Hollyer Work Requested: by: James Hollyer - deliver thermal scanner POC: Kalyne (C: 929-0626) |
11/13/2020 03:30 pm |
Jason Soliva | With Customer Signature |
|
W38039
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot access to STG portal |
11/11/2020 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W38038
|
Service Contract Inhouse |
Marianas Gas Corporation Cynthia Pizarro Work Requested: by: Cynthia Pizarro set up new laptop |
11/10/2020 12:40 pm |
Kevin Hsueh | No Signature: Laptop to be delivered |
|
W38037
|
Emergency Onsite |
GTA TeleGuam Cora Yanger Bejado Work Requested: by: Cora Yanger Bejado GTA Video Wall Project |
11/09/2020 09:00 am |
Kevin Hsueh | No Signature: Project |
|
W38036
|
Onsite |
GTA TeleGuam Cora Yanger Bejado Work Requested: by: Cora Yanger Bejado GTA Video Wall Project |
11/10/2020 09:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W38035
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Troubleshoot 3CX |
11/10/2020 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W38034
|
Service Contract Inhouse |
Napa Auto Parts Debbie Quenga Work Requested: by: Debbie Quenga thermal scanner Location: NAPA RT 16 issue #1: hand sanitizer unit making noise and not dispensing fluid issue #2: possible billable at $150.00/hour - unit was knocked over and the triangle at the neck of the stand is damaged and scanner and camera is unable to hold itself up |
11/16/2020 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W38032
|
Service Contract Inhouse |
UOG - Office of Administration & Finance Marcel Higgs Work Requested: by: James Hollyer trouble shoot SBPA (front) unit - not turning on - replace thermal scanner camera (see Kylene) |
11/20/2020 04:30 pm |
Kevin Hsueh | No Signature: |
|
W38031
|
Service Contract Remote |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney unable to receive emails from gpagwa.com. Add gpagwa.com to Sonicwall allowed list. |
11/06/2020 10:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W38030
|
Service Contract Remote |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot STG access. |
11/06/2020 09:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W38028
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Michael Makio Work Requested: by: Michael Makio Michael reported ShadowProtect Backup failed. |
11/05/2020 03:00 pm |
Chu Hsieh | No Signature: remote |
|
W38026
|
Onsite |
GTA TeleGuam Cora Yanger Bejado Work Requested: by: Cora Yanger Bejado Video Wall Project |
11/04/2020 08:30 am |
Kevin Hsueh | No Signature: Project |
|
W38024
|
Service Contract Remote |
Morrico Equipment Rene Molinos Work Requested: by: Rene Molinos Rene reported emails from Fftaitague@gpagwa.com are getting rejected. |
11/03/2020 04:30 pm |
Chu Hsieh | No Signature: remote |
|
W38023
|
Onsite |
GTA TeleGuam Cora Yanger Bejado Work Requested: by: Cora Yanger Bejado GTA Video Wall Project |
11/03/2020 09:00 am |
Kevin Hsueh | No Signature: Project |
|
W38022
|
Onsite |
GTA TeleGuam Cora Yanger Bejado Work Requested: by: Cora Yanger Bejado GTA Video Wall project |
11/03/2020 09:00 am |
Elser Edward | No Signature: Project |
|
W38021
|
Service Contract Remote |
Office of Public Accountability Marisol Andrade Work Requested: by: Marisol Andrade Generate and send October 2020 Monthly Report |
11/03/2020 08:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W38020
|
Service Contract Remote |
Morrico Equipment Michelle Bordallo Work Requested: by: Michelle Bordallo Setup VPN on Ross' laptop |
11/02/2020 03:00 pm |
Chu Hsieh | No Signature: Remote |
|
W38019
|
Remote |
Kloppenburg Judy Aguigui Work Requested: by: Judy Aguigui Troubleshoot 3CX. No inbound calls |
11/02/2020 09:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W38018
|
Service Contract Remote |
Roberts, Fowler & Visosky Tim Roberts Work Requested: by: Tim Roberts Troubleshoot email on Tim's home workstation |
11/02/2020 04:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W38017
|
Service Contract Onsite |
Navratil, Anthony Anthony Navratil Work Requested: by: Anthony Navratil - deliver desktop unit and bring back unit with stand for troubleshoot |
11/02/2020 04:00 pm |
Elser Edward | With Customer Signature |
|
W38015
|
Onsite |
GTA TeleGuam Cora Yanger Bejado Work Requested: by: Cora Yanger Bejado GTA Video Wall Project |
11/02/2020 08:30 am |
Kevin Hsueh | No Signature: Project |
|
W38014
|
Onsite |
GTA TeleGuam Cora Yanger Bejado Work Requested: by: Cora Yanger Bejado GTA Video Wall Project |
11/02/2020 08:30 am |
Elser Edward | No Signature: Project |
|
W38013
|
Service Contract Onsite |
Bank of Guam Matthew Chargualaf Work Requested: by: Matthew Chargualaf deliver unit to BOG: Agana SN: NZ53MEOZ7P |
10/30/2020 03:00 pm |
Elser Edward | With Customer Signature |
|
W38012
|
Service Contract Onsite |
Guam Insurance Adjusters Bridget Bagiac Work Requested: by: Bridget Bagiac Restore data to CJ's workstation. |
10/30/2020 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W38008
|
Service Contract Onsite |
Napa Auto Parts Debbie Quenga Work Requested: by: Debbie Quenga troubleshoot unit in Anigua - hand dispenser is making a noise |
10/30/2020 03:30 pm |
Elser Edward | With Customer Signature |
|
W38007
|
Onsite |
Guam Community College Jonathan Perez Work Requested: by: Jonathan Perez Install Qty. 1 Mobile Promethean Nickel 86" in GCC Automotive Building Room 503 |
10/29/2020 02:00 pm |
Elser Edward | With Customer Signature |
|
W38006
|
Onsite |
Guam Community College Jonathan Perez Work Requested: by: Jonathan Perez Install Qty. 1 Mobile Promethean Nickel 86" in GCC Automotive Building Room 503 |
10/29/2020 02:00 pm |
Jason Soliva | With Customer Signature |
|
W38005
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Test new network line run. |
10/30/2020 01:30 pm |
Elser Edward | With Customer Signature |
|
W38003
|
Service Contract Onsite |
Island Skin Spa Charly Leonen Work Requested: by: Charly Leonen deliver 1 unit and 1 refill |
10/29/2020 10:00 am |
Elser Edward | With Customer Signature |
|
W38002
|
Inhouse |
Bureau of Statistics & Plans Esther Camacho Work Requested: by: Esther Camacho Assemble and test thermal scanner. Qty 2 |
10/28/2020 10:50 am |
Elser Edward | No Signature: Inhouse service |
|
W38001
|
Service Contract Onsite |
Guam Insurance Adjusters Bridget Bagiac Work Requested: by: Bridget Bagiac Reimage CJ's workstation. |
10/28/2020 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W38000
|
Service Contract Remote |
Roberts, Fowler & Visosky Tim Roberts Work Requested: by: Tim Roberts Troubleshoot Tim's Home Office Computer |
10/29/2020 04:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W37999
|
Service Contract Onsite |
Bank of Guam Matthew Chargualaf Work Requested: by: Matthew Chargualaf trouble shoot unit (agana location) POC: Matt 788 7601 |
10/28/2020 02:00 pm |
Elser Edward | With Customer Signature |
|
W37998
|
Service Contract Onsite |
Department of Administration Florence Salas Work Requested: by: Florence Salas - install sound bar REF INV029360 purchase order: P206A04591 |
10/28/2020 10:00 am |
Elser Edward | With Customer Signature |
|
W37997
|
Onsite |
Guam Community College Wes Gima Work Requested: by: Wes Gima Install qty. 2 wall mounted Promethean ActivPanel system, soundbar and computer accessories. |
10/27/2020 10:00 am |
Elser Edward | With Customer Signature |
|
W37996
|
Onsite |
Guam Community College Wes Gima Work Requested: by: Wes Gima Install qty. 2 wall mounted Promethean ActivPanel system, soundbar and computer accessories. |
10/27/2020 10:00 am |
Jason Soliva | With Customer Signature |
|
W37994
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Restore TimeSlip from backup |
10/26/2020 04:30 pm |
Chu Hsieh | No Signature: remote |
|
W37991
|
Service Contract Onsite |
Department of Administration Florence Salas Work Requested: by: Florence Salas deliver 1 wireless keyboard Ref: INV 029343 |
10/28/2020 10:00 am |
Elser Edward | With Customer Signature |
|
W37990
|
Service Contract Onsite |
Guam Behavioral Health and Wellness Center Charlene B. Cruz Work Requested: by: Charlene B. Cruz - deliver 1 wireless keyboard (P206A04298) - REF: INV 029344 |
10/27/2020 04:35 pm |
Jason Soliva | With Customer Signature |
|
W37989
|
Service Contract Onsite |
Guam Behavioral Health and Wellness Center Charlene B. Cruz Work Requested: by: Charlene B. Cruz - deliver wireless keyboard (P206A04291) Ref: INV 029345 |
10/27/2020 04:30 pm |
Jason Soliva | With Customer Signature |
|
W37988
|
Onsite |
GTA TeleGuam Cora Yanger Bejado Work Requested: by: Cora Yanger Bejado Run Soundbar Fiber Cable. |
10/26/2020 01:30 pm |
Elser Edward | No Signature: Project |
|
W37987
|
Onsite |
GTA TeleGuam Cora Yanger Bejado Work Requested: by: Cora Yanger Bejado Run Soundbar Fiber Cable. |
10/26/2020 01:30 pm |
Kevin Hsueh | No Signature: Project |
|
W37986
|
Remote |
Guam Advance Enterprises, Inc. Mike Lee Work Requested: by: Mike Lee Upload file to verify website |
10/23/2020 05:00 pm |
Pam Castilla | No Signature: Remote Support [Mike Lee] |
|
W37982
|
Service Contract Remote |
JMC Equipment Rental Mark Peredo Work Requested: by: Corey Paulino Please contact corey as the person that dropped it off didnt know what is wrong with it. |
10/26/2020 08:54 am |
Kevin Hsueh | With Customer Signature |
|
W37981
|
Onsite |
Guam Department of Education Michelle Camacho Work Requested: by: Michelle Camacho Install quantity 2 Promethean ActivPanel Mobile System at Upi Elementary School |
10/26/2020 08:30 am |
Elser Edward | No Signature: For tracking purposes. |
|
W37980
|
Onsite |
GTA TeleGuam Cora Yanger Bejado Work Requested: by: Cora Yanger Bejado Basic Digital Signage training for GTA Marketing |
10/26/2020 03:30 pm |
Jason Soliva | No Signature: Left site without customer signature. Documented training was done via email. |
|
W37979
|
Onsite |
Guam Department of Education Michelle Camacho Work Requested: by: Michelle Camacho Install quantity 2 Promethean ActivPanel Mobile System at Upi Elementary School |
10/26/2020 08:30 am |
Jason Soliva | No Signature: No Signature: Work order used for internal tracking purposes. |
|
W37974
|
Service Contract Onsite |
Napa Auto Parts Debbie Quenga Work Requested: by: Debbie Quenga - deliver 1 thermal scanner w/ 1 hand sanitizer refill - Napa Hydraulics |
10/23/2020 04:30 pm |
Elser Edward | With Customer Signature |
|
W37973
|
Service Contract Onsite |
Napa Auto Parts Debbie Quenga Work Requested: by: Debbie Quenga - deliver 1 thermal scanner w/ hand sanitizer refill - Napa Paint & Safety |
10/23/2020 03:45 pm |
Elser Edward | With Customer Signature |
|
W37972
|
Service Contract Onsite |
Napa Auto Parts Debbie Quenga Work Requested: by: Debbie Quenga - deliver 1 thermal scanner w/ hand sanitizer refill to Napa Anigua |
10/23/2020 03:00 pm |
Elser Edward | With Customer Signature |
|
W37970
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams Sheryl report some emails are not being receive by clients. |
10/22/2020 01:20 pm |
Chu Hsieh | No Signature: remote |
|
W37968
|
Service Contract Onsite |
Napa Auto Parts Debbie Quenga Work Requested: by: Debbie Quenga deliver one thermal scanner unit to main store (NAPA Rt16) with one bottle of hand sanitizer refill |
10/22/2020 04:00 pm |
Elser Edward | With Customer Signature |
|
W37967
|
Service Contract Onsite |
Leed Electric & Plumbing Vivian Leed Work Requested: by: Vivian Leed - deliver to Leed electric & Conwood Plumbing |
10/22/2020 02:00 pm |
Elser Edward | With Customer Signature |
|
W37965
|
Inhouse |
Napa Auto Parts Debbie Quenga Work Requested: by: Debbie Quenga Assemble and test 4 thermal scanners. |
10/21/2020 03:35 pm |
Elser Edward | No Signature: Inhouse service |
|
W37964
|
Inhouse |
Leed Electric & Plumbing Vivian Leed Work Requested: by: Vivian Leed Assemble and test 2 thermal scanners. |
10/21/2020 02:15 pm |
Elser Edward | No Signature: Inhouse service |
|
W37963
|
Inhouse |
Bank of Guam Matthew Chargualaf Work Requested: by: Matthew Chargualaf Assemble and test thermal scanner. Qty (1) |
10/21/2020 01:30 pm |
Elser Edward | No Signature: Inhouse service. |
|
W37962
|
Onsite |
Guam Department of Education Michelle Camacho Work Requested: by: Michelle Camacho Supervision of installation for qty. 5 Promethean ActivPanels at Talofofo Elem (1), Inarajan Middle (2), Inarajan Elem (1), and Merizo Elem (1) |
10/23/2020 08:00 am |
Jason Soliva | No Signature: No Signature: Work order used for internal tracking purposes. |
|
W37961
|
Onsite |
Guam Department of Education Michelle Camacho Work Requested: by: Michelle Camacho Supervision of installation for qty. 5 Promethean ActivPanels at Talofofo Elem (1), Inarajan Middle (2), Inarajan Elem (1), and Merizo Elem (1) |
10/23/2020 08:00 am |
Elser Edward | No Signature: For tracking purposes. |
|
W37958
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Deploy Sentinel One |
10/21/2020 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W37957
|
Service Contract Onsite |
MidPac Far East Christina Judicpa Work Requested: by: Christina Judicpa reset 1 unit - POC Nova or Cara |
10/21/2020 10:00 am |
Elser Edward | With Customer Signature |
|
W37956
|
Service Contract Inhouse |
Taniguchi, Ruth, Makio Architects Michael Makio Work Requested: by: Michael Makio Clone and Upgrade Hard Drive |
10/20/2020 03:57 pm |
Chu Hsieh | With Customer Signature |
|
W37951
|
Onsite |
GTA TeleGuam Cora Yanger Bejado Work Requested: by: Cora Yanger Bejado Deliver qty. 4 digital signage players to GTA Main Office |
10/19/2020 11:30 am |
Jason Soliva | With Customer Signature |
|
W37950
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Deliver and setup workstation (repreped on W37905) for Lindy. |
10/19/2020 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W37949
|
Service Contract Remote |
Guam Memorial Park Lynn Painter Work Requested: by: Lynn Painter Lynn reported Dave's Outlook shows offline. |
10/16/2020 11:10 am |
Chu Hsieh | No Signature: remote support |
|
W37944
|
Service Contract Onsite |
Department of Administration Florence Salas Work Requested: by: Florence Salas deliver, install mobile cart and 65" IWB with accessories |
10/15/2020 02:00 pm |
Jason Soliva | With Customer Signature |
|
W37942
|
Service Contract Remote |
Guam Shipyard Cynthia Pizarro Work Requested: by: Cynthia Pizarro email sent out from GTA are getting undelivered |
10/14/2020 10:30 am |
Chu Hsieh | No Signature: remote |
|
W37939
|
Service Contract Remote |
Guam Shipyard Cynthia Pizarro Work Requested: by: Cynthia Pizarro Cynthia getting email notification of LDAP error on SonicWall ESA |
10/13/2020 03:00 pm |
Chu Hsieh | No Signature: remote |
|
W37938
|
Onsite |
Guam National Tennis Federation Torgun Smith Work Requested: by: Torgun Smith Check 3CX IP Phone |
10/13/2020 04:00 pm |
Kevin Hsueh | With Customer Signature |
|
W37935
|
Service Contract Remote |
Guam Memorial Park Agnes Quitugua Work Requested: by: Agnes Quitugua Reset Agnes' user profile password |
10/13/2020 09:00 am |
Kevin Hsueh | No Signature: Remote Support: Agnes Quitagua |
|
W37934
|
Service Contract Onsite |
Guam Insurance Adjusters Bridget Bagiac Work Requested: by: Bridget Bagiac Tone, trace, and document trunk lines and AltiGen DIDs. |
10/13/2020 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W37933
|
Onsite |
Guam Department of Education Michelle Camacho Work Requested: by: Michelle Camacho Deliver and install qty. 10 Soundbars at DLP ELem (2), Simon Sanchez high (2), FBLG Middle (2), MA Ulloa Elem (2), VSA BMS (2). |
10/13/2020 08:00 am |
Jason Soliva | No Signature: Work order used for internal tracking purposes. |
|
W37932
|
Onsite |
Guam Department of Education Michelle Camacho Work Requested: by: Michelle Camacho Deliver and install qty. 10 Soundbars at DLP ELem (2), Simon Sanchez high (2), FBLG Middle (2), MA Ulloa Elem (2), VSA BMS (2). |
10/13/2020 08:00 am |
Elser Edward | No Signature: For tracking purposes |
|
W37931
|
Inhouse |
Bank of Guam Matthew Chargualaf Work Requested: by: Matthew Chargualaf Assemble and test thermal scanners. |
10/12/2020 02:15 pm |
Elser Edward | No Signature: Inhouse service |
|
W37929
|
Onsite |
Guam Department of Education Michelle Camacho Work Requested: by: Michelle Camacho PO# 20200736 Supervision of qty. 3 Promethean ActivPanels Installation at: Oceanview Middle (2), MU Lujan Elem (1) |
10/12/2020 08:00 am |
Jason Soliva | No Signature: Work order used for internal tracking purposes. |
|
W37928
|
Onsite |
Guam Department of Education Michelle Camacho Work Requested: by: Michelle Camacho PO# 20200736 Supervision of qty. 6 Promethean ActivPanels Installation at: Southern High (2), Harry Truman Elem (1), Marcial Sablan Elem (1), Jose Rios Middle (2) |
10/12/2020 08:00 am |
Elser Edward | No Signature: Tracking purposes |
|
W37926
|
Service Contract Remote |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Troubleshoot Exchange Email Issues. |
10/09/2020 02:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W37925
|
Service Contract Remote |
Morrico Equipment Rene Molinos Work Requested: by: Rene Molinos remote setup VPN access for Saylee and Francis whom will be working from home |
10/09/2020 02:00 pm |
Chu Hsieh | No Signature: remote support |
|
W37924
|
Onsite |
Guam Department of Education Michelle Camacho Work Requested: by: Michelle Camacho PO# 20200736 Supervision of qty. 4 Promethean ActivPanels Installation at: Adacao Elem (1), Liguan Elem (1), Wettengel ELem (1), Machanaonao (1). Supervise installation of soundbars at schools missing soundbars from October 8th installations. |
10/09/2020 08:00 am |
Jason Soliva | No Signature: Work order used for internal tracking purposes. |
|
W37923
|
Onsite |
Guam Department of Education Michelle Camacho Work Requested: by: Michelle Camacho PO# 20200736 Supervision of qty. 4 Promethean ActivPanels Installation at: Adacao Elem (1), Liguan Elem (1), Wettengel ELem (1), Machanaonao (1). Supervise installation of soundbars at schools missing soundbars from October 8th installations. |
10/09/2020 08:00 am |
Elser Edward | No Signature: Work Order for Internal Tracking purposes |
|
W37922
|
Inhouse |
Bank of Guam Matthew Chargualaf Work Requested: by: Matthew Chargualaf Assemble and test thermal scanners. |
10/08/2020 03:45 pm |
Elser Edward | No Signature: Inhouse service |
|
W37921
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Chona Cabedo Troubleshoot Webcam/Mic issue on Kyoko's workstation |
10/08/2020 03:00 pm |
Kevin Hsueh | With Customer Signature |
|
W37920
|
Service Contract Remote |
Morrico Equipment Michelle Bordallo Work Requested: by: Michelle Bordallo Upgrade Foresight Intelligence. |
10/08/2020 11:00 am |
Kevin Hsueh | No Signature: Remote Support: Michelle Bordallo |
|
W37919
|
Onsite |
Guam Department of Education Michelle Camacho Work Requested: by: Michelle Camacho Work Requested: (by: Michelle Camacho) PO# 20200736 Supervision of qty. 4 Promethean ActivPanels Installation at: MA Ulloa (2), VSA BMS (2) |
10/08/2020 08:00 am |
Jason Soliva | No Signature: Work order used for internal tracking purposes. |
|
W37918
|
Onsite |
Guam Department of Education Michelle Camacho Work Requested: by: Michelle Camacho Work Requested: (by: Michelle Camacho) PO# 20200736 Supervision of qty. 6 Promethean ActivPanels Installation at: SSHS (2), FBLG (2), DLP Elem (2) |
10/08/2020 08:00 am |
Elser Edward | No Signature: For tracking purposes |
|
W37915
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Setup 3CX Server. |
10/07/2020 03:00 pm |
Kevin Hsueh | With Customer Signature |
|
W37914
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: by: Cynthia Pizarro Check Mr. Pothen's outlook archive issue. |
10/07/2020 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W37913
|
Service Contract Onsite |
UOG - Office of Administration & Finance James Hollyer Work Requested: by: James Hollyer 1. Field house - The external camera on the unit at the Field House does not work/turn on 2. school of health - kept advising me to "re-test." |
10/08/2020 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W37911
|
Service Contract Onsite |
Morrico Equipment Alma Dimla Work Requested: by: Alma Dimla Work with Alma to inventory all currently used software on tech laptops. Need to determine if software updates will support windows 7 or windows 10. |
10/07/2020 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W37910
|
Service Contract Onsite |
Department of Administration Florence Salas Work Requested: by: Florence Salas - delivery 65in IWB to DOA (ITC, 2nd floor, directors office) 475-1221 |
10/07/2020 03:30 pm |
Elser Edward | With Customer Signature |
|
W37909
|
Service Contract Onsite |
Department of Administration Florence Salas Work Requested: by: Florence Salas - delivery 65in IWB to DOA (ITC, 2nd floor, directors office) 475-1221 |
10/07/2020 03:30 pm |
Jason Soliva | With Customer Signature |
|
W37908
|
Onsite |
Guam Department of Education Michelle Camacho Work Requested: by: Michelle Camacho PO# 20200736 Supervision of qty. 7 Promethean ActivPanels Installation at: Okkodo High (2), Astumbo Elem (1), Astumbo Middle (2), Finegayan (2). |
10/07/2020 08:30 am |
Jason Soliva | No Signature: Work order used for internal tracking purposes. |
|
W37907
|
Onsite |
Guam Department of Education Michelle Camacho Work Requested: by: Michelle Camacho PO# 20200736 Supervision of qty. 7 Promethean ActivPanels Installation at: Okkodo High (2), Astumbo Elem (1), Astumbo Middle (2), Finegayan (2). |
10/07/2020 08:30 am |
Elser Edward | No Signature: Tracking purposes |
|
W37905
|
Service Contract Inhouse |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Reprep System |
10/07/2020 03:00 pm |
Kevin Hsueh | No Signature: System to be delivered to RFV |
|
W37904
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Troubleshoot Sophia's Network Connection. Troubleshoot Lindy's MS Office. |
10/06/2020 03:00 pm |
Kevin Hsueh | With Customer Signature |
|
W37902
|
Service Contract Onsite |
Guam Behavioral Health and Wellness Center Charlene B. Cruz Work Requested: by: Charlene B. Cruz install 65" IWB with mobile stand |
10/06/2020 10:00 am |
Elser Edward | With Customer Signature |
|
W37901
|
Service Contract Onsite |
Guam Behavioral Health and Wellness Center Charlene B. Cruz Work Requested: by: Charlene B. Cruz install 65" IWB with mobile stand |
10/06/2020 10:00 am |
Jason Soliva | With Customer Signature |
|
W37900
|
Service Contract Onsite |
Guam Behavioral Health and Wellness Center Charlene B. Cruz Work Requested: by: Charlene B. Cruz - install 65" IWB with mobile stand |
10/06/2020 10:00 am |
Elser Edward | With Customer Signature |
|
W37899
|
Service Contract Onsite |
Guam Behavioral Health and Wellness Center Charlene B. Cruz Work Requested: by: Charlene B. Cruz - install 65" IWB with Mobile stand |
10/06/2020 10:00 am |
Jason Soliva | With Customer Signature |
|
W37898
|
Service Contract Onsite |
Micronesian Divers Association Raquel Brion Work Requested: by: Raquel Brion Troubleshoot QuickBooks and workstation issues. |
10/06/2020 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W37897
|
Service Contract Onsite |
Department of Parks & Recreation Michelle Yamasta Work Requested: by: Michelle Yamasta delivery 1 thermal scanner plus 1 bottle of hand sanitizer refill - no wifi needed |
10/06/2020 08:45 am |
Elser Edward | With Customer Signature |
|
W37892
|
Service Contract Onsite |
Royal Orchid Guam Justin Samonte Work Requested: by: Justin Samonte Setup 7th floor executive office |
10/05/2020 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W37891
|
Service Contract Remote |
Morrico Equipment Allan Morrison Work Requested: by: Allan Morrison Unable to connect to wifi at hotel |
10/03/2020 11:47 am |
Chu Hsieh | No Signature: Phone support |
|
W37888
|
Onsite |
Guam Department of Education Michelle Camacho Work Requested: by: Michelle Camacho Receiving shipment from DHL of Promethean ActivPanels and Mobile Stands. |
10/02/2020 09:30 am |
Jason Soliva | No Signature: No Signature: Work order used for internal tracking purposes. |
|
W37884
|
Service Contract Onsite |
Commercial Tire Depot, LLC Christina Judicpa Work Requested: by: Christina Judicpa deliver thermal scanner half of hand sanitizer refill |
10/02/2020 10:00 am |
Elser Edward | With Customer Signature |
|
W37883
|
Service Contract Onsite |
MidPac Far East Christina Judicpa Work Requested: by: Christina Judicpa deliver thermal scanner |
10/02/2020 09:00 am |
Elser Edward | With Customer Signature |
|
W37882
|
Inhouse |
Department of Parks & Recreation Greg Tainatongo Work Requested: by: Greg Tainatongo Assemble and test thermal scanner. Qty 1 |
10/01/2020 02:45 pm |
Elser Edward | No Signature: Inhouse Service |
|
W37880
|
Inhouse |
MidPac Far East Christina Judicpa Work Requested: by: Christina Judicpa Assemble and test thermal scanners. Qty 2. |
10/01/2020 01:00 pm |
Elser Edward | No Signature: Inhouse service |
|
W37879
|
Inhouse |
Commercial Tire Depot, LLC Christina Judicpa Work Requested: by: Christina Judicpa Assemble and test thermal scanner. Qty 1 |
10/01/2020 11:30 am |
Elser Edward | No Signature: Inhouse Service |
|
W37878
|
Service Contract Remote |
Office of Public Accountability Marisol Andrade Work Requested: by: Marisol Andrade Generate and send September 2020 Monthly Report |
10/01/2020 10:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W37877
|
Service Contract Remote |
Guam Memorial Park Lynn Painter Work Requested: by: Roxanne Simpkin-Williams Unable to access Outlook |
10/01/2020 10:00 am |
Chu Hsieh | No Signature: Remote |
|
W37876
|
Service Contract Onsite |
Marianas Gas Corporation Cynthia Pizarro Work Requested: by: Cynthia Pizarro setup 2 IP Phones in Agat location. Deploy Sentinel One. |
10/01/2020 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W37875
|
Onsite |
Guam Department of Education Michelle Camacho Work Requested: by: Michelle Camacho PO# 20200736 Pickup from Warehouse and Install Qty. 1 Promethean ActivPanel at Ordot Chalan Pago Elementary School. |
10/01/2020 08:30 am |
Jason Soliva | No Signature: No Signature: Work order used for internal tracking purposes. |
|
W37874
|
Onsite |
Guam Department of Education Michelle Camacho Work Requested: by: Michelle Camacho PO# 20200736 Pickup from Warehouse and Install Qty. 1 Promethean ActivPanel at Ordot Chalan Pago Elementary School. |
10/01/2020 08:30 am |
Elser Edward | No Signature: For tracking purposes only |
|
W37873
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Troubleshoot outlook on Vanessas workstation |
10/01/2020 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W37869
|
Onsite |
Guam Department of Education Michelle Camacho Work Requested: by: Michelle Camacho PO# 20200736 Supervision of qty. 6 Promethean ActivPanels Installation at: JFKHS (2), Chief Brodie Elem (1), LBJ Elem (1), Tamuning Elem (1), Juan M. Guerrero Elem (1) |
09/30/2020 08:00 am |
Elser Edward | No Signature: Tracking purposes |
|
W37868
|
Onsite |
Guam Department of Education Michelle Camacho Work Requested: by: Michelle Camacho PO# 20200736 Supervision of qty. 4 Promethean ActivPanels Installation at: BP Carbuillido Elem (1), Agana Heights Elem (1), CL Taitano Elem (1), JQ San Miguel Elem (1) |
09/30/2020 08:00 am |
Jason Soliva | No Signature: No Signature: Work order used for internal tracking purposes. |
|
W37864
|
Service Contract Onsite |
Alternate Public Defender Janet Rosario Work Requested: by: Janet Rosario deliver to alternate public defender |
09/29/2020 04:00 pm |
Elser Edward | With Customer Signature |
|
W37861
|
Onsite |
Guam Department of Education Michelle Camacho Work Requested: by: Michelle Camacho PO# 20200736 Supervision of qty. 7 Promethean ActivPanels Installation at: Price Elementary (2), GWHS (2), Agueda Middle (2), Ordot Elementary (1) |
09/29/2020 08:00 am |
Elser Edward | No Signature: For tracking purposes |
|
W37860
|
Onsite |
Guam Department of Education Michelle Camacho Work Requested: by: Michelle Camacho PO# 20200736 Supervision of qty. 5 Promethean ActivPanels Installation at: Tiyan High School (2), PC Lujan (1), Untalan Middle School (2) |
09/29/2020 08:00 am |
Jason Soliva | No Signature: No Signature: Work order used for internal tracking purposes. |
|
W37858
|
Inhouse |
Bank of Guam Matthew Chargualaf Work Requested: by: Matthew Chargualaf Assemble and test 3 thermal scanners. |
09/28/2020 03:50 pm |
Elser Edward | No Signature: Inhouse service |
|
W37857
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Troubleshoot Lindy's Workstation. |
09/28/2020 03:00 pm |
Kevin Hsueh | With Customer Signature |
|
W37853
|
Inhouse |
Bank of Guam Matthew Chargualaf Work Requested: by: Matthew Chargualaf Assemble and test 7 thermal scanners. |
09/25/2020 02:30 pm |
Elser Edward | No Signature: Inhouse service. |
|
W37852
|
Service Contract Remote |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Create new profile for Corby |
09/25/2020 12:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W37850
|
Service Contract Inhouse |
Isa Dental Linda Santos Work Requested: by: Linda Santos Reprep Lenovo Laptop |
09/24/2020 01:00 pm |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: Laptop to be delivered back to site Friday. |
|
W37849
|
Service Contract Onsite |
Guam Behavioral Health and Wellness Center Charlene B. Cruz Work Requested: by: Charlene B. Cruz relocation of promethean board |
09/28/2020 09:00 am |
Elser Edward | With Customer Signature |
|
W37848
|
Service Contract Onsite |
Guam Behavioral Health and Wellness Center Charlene B. Cruz Work Requested: by: Charlene B. Cruz relocation of Promethean board |
09/28/2020 09:00 am |
Jason Soliva | With Customer Signature |
|
W37847
|
Onsite |
Guam Community College Wes Gima Work Requested: by: Trisha Unten Setup TV Mobile Stand |
09/24/2020 03:00 pm |
Elser Edward | With Customer Signature |
|
W37846
|
Onsite |
Guam Community College Wes Gima Work Requested: by: Wes Gima Install Promethean ActivPanel System at GCC |
09/24/2020 01:30 pm |
Elser Edward | With Customer Signature |
|
W37845
|
Onsite |
Guam Community College Wes Gima Work Requested: by: Wes Gima Setup TV Mobile Stand |
09/24/2020 03:00 pm |
Jason Soliva | No Signature: Remote Support |
|
W37844
|
Onsite |
Guam Community College Wes Gima Work Requested: by: Wes Gima Install Promethean ActivPanel System at GCC |
09/24/2020 01:30 pm |
Jason Soliva | With Customer Signature |
|
W37842
|
Service Contract Onsite |
ERC Trading Rayann Cepeda Work Requested: by: Lynn Cepeda deliver 1 thermal scanner unit and 1 case of refill Tamuning - Rayann Cepeda, Eric Cepeda |
09/24/2020 12:00 pm |
Elser Edward | With Customer Signature |
|
W37841
|
Service Contract Onsite |
ERC Trading Bill Sablan Work Requested: by: Lynn Cepeda deliver 1 thermal scanner and 1 case of refill Barrigada - Bill Sablan, Ray Cepeda |
09/24/2020 11:00 am |
Elser Edward | With Customer Signature |
|
W37840
|
Service Contract Onsite |
ERC Trading Trina Cepeda Work Requested: by: Lynn Cepeda deliver thermal scanner and 1 case of refills Dededo - POC: Trina Cepeda, Randy Cepeda |
09/24/2020 10:00 am |
Elser Edward | With Customer Signature |
|
W37839
|
Service Contract Onsite |
KHLG & Associates, Inc. Odilia Bautista Work Requested: by: Odilia Bautista deliver 1 case of hand sanitizer refill |
09/25/2020 10:00 am |
Elser Edward | With Customer Signature |
|
W37838
|
Service Contract Onsite |
University of Guam Lynn Work Requested: by: Lynn School of Health (Science building) thermal scanner showing "retest" call 735-2650 before entering building |
09/25/2020 01:00 pm |
Elser Edward | With Customer Signature |
|
W37837
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Finish Windows 10 Pro upgrades. |
09/23/2020 03:30 pm |
Kevin Hsueh | With Customer Signature |
|
W37835
|
Onsite |
Guam Department of Education Kelly Escuadra Work Requested: by: Kelly Escuadra PO# 20200978 Supervision of qty. 6 Promethean ActivPanels Installation at: Simon Sanchez (1), Southern High (2), FBLG (1), Jose Rios (2). |
09/23/2020 09:30 am |
Elser Edward | With Customer Signature |
|
W37834
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Setup Dave Taitano's email on his mobile phone. |
09/22/2020 03:30 pm |
Kevin Hsueh | With Customer Signature |
|
W37833
|
Inhouse |
ERC Trading Lynn Cepeda Work Requested: by: Lynn Cepeda Assemble and test thermal scanners. Qty (3) |
09/22/2020 02:55 pm |
Elser Edward | No Signature: Inhouse Service |
|
W37832
|
Onsite |
GTA TeleGuam Cora Yanger Bejado Work Requested: by: Cora Yanger Bejado Site Visit at GTA new location in Micronesia Mall |
09/22/2020 01:30 pm |
Kevin Hsueh | No Signature: Project |
|
W37831
|
Service Contract Onsite |
Royal Orchid Guam Justin Samonte Work Requested: by: Justin Samonte Troubleshoot various network issues. |
09/22/2020 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W37830
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: by: Cynthia Pizarro Setup workstation in conference room. |
09/22/2020 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W37829
|
Service Contract Onsite |
Guam Department of Education Kelly Escuadra Work Requested: by: Kelly Escuadra PO# 20200978 Supervision of qty. 6 Promethean ActivPanels Installation at: GW High (1), Okkodo (1), Astumbo Middle (2), VSABMS (2 |
09/22/2020 08:00 am |
Elser Edward | With Customer Signature |
|
W37826
|
Inhouse |
Morrico Equipment Alma Dimla Work Requested: by: Alma Dimla Software update (X-Entry) |
09/21/2020 10:48 am |
Kevin Hsueh | With Customer Signature |
|
W37824
|
Onsite |
Guam Department of Education Joshua Blas Work Requested: by: Joshua Blas PO# 20200978 Supervision of qty. 4 Promethean ActivPanels Installation at: Jose Rios (2), JFK (2) |
09/21/2020 08:00 am |
Elser Edward | With Customer Signature |
|
W37823
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: by: Cynthia Pizarro Troubleshoot Cynthias workstation. network drops reported. |
09/18/2020 02:30 pm |
Kevin Hsueh | With Customer Signature |
|
W37821
|
Service Contract Onsite |
Pacific Unlimited, Inc. Charlene Mendiola Work Requested: by: Charlene Mendiola deliver thermal scanner |
09/18/2020 11:00 am |
Elser Edward | With Customer Signature |
|
W37819
|
Onsite |
Guam Department of Education Joshua Blas Work Requested: by: Joshua Blas PO# 20200978 Supervision of qty. 14 Promethean ActivPanels Installation at: iLearn Academy (12) |
09/18/2020 07:18 am |
Elser Edward | With Customer Signature |
|
W37818
|
Service Contract Remote |
Morrico Equipment Mary Rose Real Work Requested: by: Mary Rose Real Unable to access Kronos |
09/17/2020 07:51 pm |
Chu Hsieh | No Signature: remote support |
|
W37817
|
Service Contract Onsite |
Guam Memorial Hospital Authority Vivian Tedtaotao Work Requested: by: Vivian Tedtaotao deliver thermal scanner (qty: 5) |
09/18/2020 03:00 pm |
Elser Edward | With Customer Signature |
|
W37816
|
Service Contract Onsite |
Guam International Airport Authority Danny Cepeda Work Requested: by: Danny Cepeda deliver thermal scanner (qty:4) |
09/17/2020 02:00 pm |
Elser Edward | With Customer Signature |
|
W37815
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Setup workstation |
09/17/2020 10:30 am |
Kevin Hsueh | With Customer Signature |
|
W37814
|
Onsite |
University of Guam Andrew Guihama Work Requested: by: Andrew Guihama Deliver Scanners back to SBPA and UOG IT |
09/17/2020 10:00 am |
Elser Edward | With Customer Signature |
|
W37813
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Troubleshoot internet access. no internet. |
09/17/2020 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W37812
|
Onsite |
Guam Department of Education Kelly Escuadra Work Requested: by: Kelly Escuadra PO# 20200978 Supervision of qty. 6 Promethean ActivPanels Installation at: Simon Sanchez (1), Southern High (2), FBLG (1), Jose Rios (2). |
09/23/2020 08:00 am |
Jason Soliva | No Signature: Work order used for internal tracking purposes. |
|
W37811
|
Onsite |
Guam Department of Education Kelly Escuadra Work Requested: by: Kelly Escuadra PO# 20200978 Supervision of qty. 6 Promethean ActivPanels Installation at: GW High (1), Okkodo (1), Astumbo Middle (2), VSABMS (2) |
09/22/2020 08:00 am |
Jason Soliva | No Signature: Work order used for internal tracking purposes. |
|
W37810
|
Onsite |
Guam Department of Education Joshua Blas Work Requested: by: Joshua Blas PO# 20200978 Supervision of qty. 3 Promethean ActivPanels Installation at: Jose Rios (2), St. Johns (1) |
09/21/2020 08:00 am |
Jason Soliva | No Signature: Work order used for internal tracking purposes. |
|
W37809
|
Onsite |
Guam Department of Education Joshua Blas Work Requested: by: Joshua Blas PO# 20200978 Supervision of qty. 14 Promethean ActivPanels Installation at: Chief Brodie (2), iLearn Academy (12) |
09/18/2020 08:00 am |
Jason Soliva | No Signature: Work order used for internal tracking purposes. |
|
W37808
|
Onsite |
Guam Department of Education Joshua Blas Work Requested: by: Joshua Blas PO# 20200978 Supervision of qty. 6 Promethean ActivPanels Installation at: Guahan Academy (2), iLearn Academy (2), PC Lujan (2) |
09/17/2020 08:00 am |
Jason Soliva | No Signature: Work Order for Internal tracking. |
|
W37805
|
Service Contract Onsite |
Guam International Airport Authority Danny Cepeda Work Requested: by: Danny Cepeda troubleshoot thermal scanner - unit not recognizing temperature scan |
09/16/2020 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W37804
Ref/PO#029258 |
Onsite |
Sky Dive Guam John Stewart Work Requested: by: John Stewart Deliver 1 case hand sanitizer refill. |
09/16/2020 10:30 am |
Elser Edward | With Customer Signature |
|
W37803
|
Service Contract Remote |
Guam Memorial Park Agnes Quitugua Work Requested: by: Agnes Quitugua Create 2 new user profiles |
09/16/2020 09:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W37802
|
Service Contract Remote |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Forward GdelarosaJMC@mcpgroupgu.com emails to manage@mcpgroupgu.com and FSanchezJMC@mcpgroupgu.com. |
09/16/2020 09:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W37801
|
Onsite |
University of Guam Andrew Guihama Work Requested: by: Andrew Guihama Troubleshoot Thermal Scanners |
09/15/2020 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W37800
|
Service Contract Onsite |
University of Guam - SBDC Cheery Fe Yeban Work Requested: by: Cheery Fe Yeban deliver mobile digital signage |
09/15/2020 02:00 pm |
Elser Edward | With Customer Signature |
|
W37799
|
Service Contract Onsite |
University of Guam - SBDC Cheery Fe Yeban Work Requested: by: Cheery Fe Yeban deliver mobile digital signage |
09/15/2020 02:00 pm |
Jason Soliva | With Customer Signature |
|
W37797
|
Service Contract Onsite |
Public Defender Service Corporation Felicia M. Cruz Work Requested: by: Felicia M. Cruz web portal training |
09/14/2020 03:28 pm |
Elser Edward | With Customer Signature |
|
W37795
|
Service Contract Remote |
Morrico Equipment Rene Molinos Work Requested: by: Rene Molinos Create new accounts for 2 new employees. |
09/14/2020 10:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W37794
|
Onsite |
Public Defender Service Corporation Julito Tingson Work Requested: by: Francis Thermal scanner with tablet delivery, installation and training. |
09/14/2020 09:30 am |
Elser Edward | With Customer Signature |
|
W37791
|
Onsite |
Public Defender Service Corporation Julito Tingson Work Requested: by: Francis Confirm device reset and get new device number to add to Office of Public Defender's web portal account. |
09/11/2020 01:30 pm |
Elser Edward | No Signature: See Kevin |
|
W37790
|
Onsite |
GTA TeleGuam Cora Yanger Bejado Work Requested: by: Cora Yanger Bejado Coordinate delivery of LED Panels to GTA Warehouse |
09/11/2020 01:00 pm |
Jason Soliva | With Customer Signature |
|
W37789
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez unable to open Timeslip database |
09/11/2020 11:00 am |
Chu Hsieh | No Signature: remote support |
|
W37788
|
Onsite |
Olah, Dean & Molly Dean Olah Work Requested: by: Dean Olah Deliver and install Promethean board and mobile cart. |
09/11/2020 10:00 am |
Elser Edward | With Customer Signature |
|
W37787
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Setup 2 workstations |
09/11/2020 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W37785
|
Service Contract Onsite |
Public Defender Service Corporation Francis Work Requested: by: Felicia M. Cruz onsite training POC: Francis 7279838 |
09/11/2020 11:00 am |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: |
|
W37784
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: by: Cynthia Pizarro install net 3.5 for Vinay |
09/10/2020 01:00 pm |
Kevin Hsueh | With Customer Signature |
|
W37783
|
Onsite |
Olah, Dean & Molly Dean Olah Work Requested: by: Dean Olah Deliver and Install Promethean ActivPanel 75" System and Mobile Cart. |
09/11/2020 10:00 am |
Jason Soliva | With Customer Signature |
|
W37781
|
Service Contract Onsite |
Department of Public Health & Social Services Annabelle Estrada Work Requested: by: Annabelle Estrada onsite training for thermal scanner unit - 2nd floor ran care office BES |
09/10/2020 03:00 pm |
Elser Edward | With Customer Signature |
|
W37780
|
Project Onsite |
Personal Finance Center Inger Ogo Work Requested: by: Inger Ogo Replace 2 thermal scanners at Tamuning and Dededo office. |
09/10/2020 10:00 am |
Elser Edward | With Customer Signature |
|
W37779
|
Service Contract Onsite |
Personal Finance Center Inger Ogo Work Requested: by: Inger Ogo Troubleshoot temperature scanning for thermal scanner with stand. |
09/09/2020 11:00 am |
Elser Edward | With Customer Signature |
|
W37777
|
Service Contract Onsite |
Guam Power Authority Daniele Reyes Work Requested: by: Daniele Reyes - delivery 1 thermal scanners to Julale |
09/08/2020 11:30 am |
Elser Edward | With Customer Signature |
|
W37776
|
Service Contract Onsite |
Guam Power Authority Kenneth Gutierrez Work Requested: by: Kenneth Gutierrez Deliver 4 thermal scanners and 4 1 liter hand sanitizer refills. |
09/08/2020 09:30 am |
Elser Edward | With Customer Signature |
|
W37775
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Install Sage on remaining workstations. |
09/08/2020 02:30 pm |
Kevin Hsueh | With Customer Signature |
|
W37773
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Deliver and setup SonicWALL. |
09/08/2020 11:00 am |
Kevin Hsueh | With Customer Signature |
|
W37772
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Check Server. |
09/08/2020 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W37771
|
Service Contract Remote |
Morrico Equipment Rene Molinos Work Requested: by: Rene Molinos Add Saylee to Rental email distribution group. Forward Terrence's emails to Rene. |
09/04/2020 03:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W37770
|
Service Contract Onsite |
KHLG & Associates, Inc. Odilia Bautista Work Requested: by: Odilia Bautista Deliver thermal scanner with tablet. |
09/04/2020 11:00 am |
Elser Edward | With Customer Signature |
|
W37769
|
Service Contract Onsite |
BankPacific, LTD Philip J. Flores Work Requested: by: Philip J. Flores Deliver thermal scanner with tablet |
09/04/2020 10:00 am |
Elser Edward | With Customer Signature |
|
W37768
|
Remote |
BankPacific, LTD Philip J. Flores Work Requested: by: Philip J. Flores Thermal Scanner Training |
09/04/2020 11:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W37766
|
Service Contract Onsite |
Public Defender Service Corporation Julito Tingson Work Requested: by: Julito Tingson Deliver 1 thermal scanner with tablet, 1 desktop thermal scanner with stand and 2 1 liter hand sanitizer refills. |
09/02/2020 11:00 am |
Elser Edward | With Customer Signature |
|
W37765
|
Service Contract Onsite |
Marianas Gas Corporation Del Estampador Work Requested: by: Del Estampador Install Denali 2020 v2 upgrade on server and workstations. |
09/02/2020 01:00 pm |
Kevin Hsueh | With Customer Signature |
|
W37764
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Check Lounge Router |
09/02/2020 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W37763
|
Inhouse |
Dimension Systems, Inc. Kevin Hsueh Work Requested: by: Kevin Hsueh Prep 3 Workstations with Windows 10 (for donation) |
09/01/2020 01:30 pm |
Elser Edward | No Signature: Inhouse Service |
|
W37762
|
Service Contract Remote |
Office of Public Accountability Christian Rivera Work Requested: by: Christian Rivera Generate and send August 2020 Monthly Report. |
09/01/2020 11:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W37761
|
Service Contract Inhouse |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Check systems |
09/01/2020 11:00 am |
Kevin Hsueh | With Customer Signature |
|
W37758
|
Onsite |
KHLG & Associates, Inc. Odilia Bautista Work Requested: by: Odilia Bautista Deliver 1 case of hand sanitizer refill. |
08/31/2020 02:30 pm |
Elser Edward | With Customer Signature |
|
W37756
|
Service Contract Onsite |
Ada's Mortuary, Inc. Anthony Ada Work Requested: by: Anthony Ada - delivery thermal scanner with tablet |
08/31/2020 01:00 pm |
Elser Edward | With Customer Signature |
|
W37755
|
Service Contract Remote |
Guam Memorial Park Dominic Borja Work Requested: by: Dominic Borja Assist Dominic with his user profile. |
08/31/2020 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W37754
|
Service Contract Onsite |
Island Medical Staff and Billing Carolyn Mafnas Work Requested: by: Carolyn Mafnas -deliver backUPS |
08/31/2020 11:00 am |
Elser Edward | With Customer Signature |
|
W37752
|
Service Contract Onsite |
Department of Public Health & Social Services Annabelle Estrada Work Requested: by: Annabelle Estrada - deliver Qty 4 thermal scanner. For Operations Section, BES, PA and State Office. |
09/03/2020 10:00 am |
Elser Edward | With Customer Signature |
|
W37751
|
Onsite |
Express Business Service John Santos Work Requested: by: John Santos EBS cabling for new office. |
08/28/2020 10:30 am |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: John Santos left site early |
|
W37750
|
Service Contract Onsite |
Sky Dive Guam John Stewart Work Requested: by: John Stewart deliver thermal scanner (qty:3) |
09/01/2020 10:00 am |
Elser Edward | With Customer Signature |
|
W37749
|
Service Contract Onsite |
Harvest Christian Academy clif Paulin Work Requested: by: Clif Paulin deliver thermal scanner |
08/31/2020 02:00 pm |
Elser Edward | With Customer Signature |
|
W37748
|
Service Contract Onsite |
UOG - Office of Administration & Finance James Hollyer Work Requested: by: James Hollyer deliver to office of technology thermal scanners for School of Business and Public admin (3) front, back and side, College of Liberal Arts and Social Sciences (Humanities and Social Science BLDG), Triton Athletics and Field House, Enrollement Management and Student Success and office of Information and Technology. |
08/27/2020 11:00 am |
Elser Edward | With Customer Signature |
|
W37747
|
Service Contract Onsite |
UOG - Office of Administration & Finance James Hollyer Work Requested: by: James Hollyer deliver to office of technology |
08/28/2020 02:00 pm |
Elser Edward | With Customer Signature |
|
W37745
|
Service Contract Remote |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell Install new ssl certificate |
08/25/2020 11:00 am |
Chu Hsieh | No Signature: remote |
|
W37744
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams Create new account for Melanie Rosario. |
08/25/2020 02:15 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W37743
|
Service Contract Inhouse |
Guam Insurance Adjusters Bridget Bagiac Work Requested: by: Bridget Bagiac Bridget spoke with chu |
08/25/2020 10:30 am |
Kevin Hsueh | With Customer Signature |
|
W37742
|
Service Contract Onsite |
Personal Finance Center Inger Ogo Work Requested: by: Inger Ogo deliver to PFC Dededo |
08/25/2020 09:00 am |
Elser Edward | With Customer Signature |
|
W37741
|
Service Contract Onsite |
Personal Finance Center Inger Ogo Work Requested: by: Inger Ogo deliver to PFC Insurance |
08/25/2020 09:00 am |
Elser Edward | With Customer Signature |
|
W37740
|
Service Contract Onsite |
Personal Finance Center Inger Ogo Work Requested: by: Inger Ogo deliver to PFC - Tamuning |
08/25/2020 09:00 am |
Elser Edward | With Customer Signature |
|
W37739
|
Service Contract Remote |
Morrico Equipment Michelle Bordallo Work Requested: by: Michelle Bordallo Troubleshoot Chrissie's Excel issues. |
08/24/2020 12:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W37738
|
Service Contract Onsite |
University of Guam - SBDC Cheery Fe Yeban Work Requested: by: Cheery Fe Yeban deliver & install |
08/28/2020 11:00 am |
Elser Edward | With Customer Signature |
|
W37737
|
Onsite |
University of Guam - SBDC Cheery Fe Yeban Work Requested: by: Cheery Fe Yeban delivery and install |
08/28/2020 11:00 am |
Jason Soliva | With Customer Signature |
|
W37736
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: by: Cynthia Pizarro Task: install replacement hard drive on JAMISSRV. |
08/20/2020 04:00 pm |
Elser Edward | With Customer Signature |
|
W37734
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams - trouble shoot thermal scanner |
08/20/2020 02:30 pm |
Elser Edward | With Customer Signature |
|
W37731
|
Onsite |
Our Lady of Peace Gina Lynn C. Sambilay Work Requested: by: Gina Lynn C. Sambilay - trouble shoot thermal scanner |
08/20/2020 11:00 am |
Elser Edward | With Customer Signature |
|
W37729
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams Rick Frank unable to access GMPSRV |
08/19/2020 12:30 pm |
Chu Hsieh | No Signature: remote support |
|
W37726
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams thermal scanner training |
08/18/2020 10:00 am |
Elser Edward | With Customer Signature |
|
W37723
|
Onsite |
Prestige Automobiles Jennifer Shen Work Requested: by: Jennifer Shen Upgrade Marketing workstation to Windows 10 |
08/17/2020 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W37721
|
Onsite |
KHLG & Associates, Inc. Odilia Bautista Work Requested: by: Odilia Bautista Deliver and install thermal scanner at ARFF |
08/17/2020 11:00 am |
Elser Edward | With Customer Signature |
|
W37720
|
Onsite |
KHLG & Associates, Inc. Odilia Bautista Work Requested: by: Odilia Bautista Deliver thermal scanner to ARFF. |
08/17/2020 10:00 am |
Elser Edward | With Customer Signature |
|
W37719
|
Service Contract Onsite |
JMC Equipment Rental Geri Work Requested: by: Geri - troubleshoot printer |
08/17/2020 03:00 pm |
Kevin Hsueh | With Customer Signature |
|
W37714
|
Service Contract Onsite |
Royal Orchid Guam Justin Samonte Work Requested: by: Justin Samonte Troubleshoot modem in executive office. |
08/13/2020 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W37710
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams Deliver thermal scanner kiosk. |
08/13/2020 01:30 pm |
Elser Edward | With Customer Signature |
|
W37707
|
Onsite |
Sky Dive Guam John Stewart Work Requested: by: John Stewart Deliver and install thermal scanner. Conduct brief training. |
08/11/2020 10:00 am |
Elser Edward | With Customer Signature |
|
W37705
|
Inhouse |
J&B Modern Tech Nel Bangayan Work Requested: by: Nel Bangayan reprep noels workstation |
08/10/2020 01:30 pm |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: System to be delivered and setup onsite at J&B |
|
W37702
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: by: Cynthia Pizarro Download link for new file-SAGE FAS GUAM MARINE SALVAGE |
08/11/2020 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W37701
|
Remote |
Guam Shipyard Cynthia Pizarro Work Requested: by: Cynthia Pizarro Loud beeping sound coming from Jamis server |
08/06/2020 12:00 pm |
Chu Hsieh | No Signature: remote support |
|
W37700
|
Onsite |
Guam Behavioral Health and Wellness Center Charlene B. Cruz Work Requested: by: Charlene B. Cruz Deliver kiosk thermal scanner. |
08/06/2020 02:30 pm |
Elser Edward | With Customer Signature |
|
W37695
|
Service Contract Remote |
Office of Public Accountability Christian Rivera Work Requested: by: Christian Rivera Generate and send July 2020 Monthly Report |
08/05/2020 09:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W37693
|
Service Contract Onsite |
Morrico Equipment Alma Dimla Work Requested: by: Alma Dimla troubleshoot MBE software |
08/06/2020 02:30 pm |
Kevin Hsueh | With Customer Signature |
|
W37692
|
Service Contract Onsite |
Marianas Gas Corporation Arianne Tala Work Requested: by: Arianne Tala - keep getting the pop-ups “no default client” and also the same 3CX voicemail message in my outlook and the configuration process whenever I open Microsoft office |
08/05/2020 11:00 am |
Kevin Hsueh | With Customer Signature |
|
W37691
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo - same multi user issue with QuickBooks - address windows 10 update |
08/05/2020 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W37689
|
Project Onsite |
Department of Administration Francine Naputi Work Requested: by: Francine Naputi Install Promethean Mobile ActivPanel at Chamoru Affairs Office in Tiyan. |
08/11/2020 01:00 pm |
Elser Edward | With Customer Signature |
|
W37688
|
Project Onsite |
Department of Administration Francine Naputi Work Requested: by: Francine Naputi Install Promethean Mobile ActivPanel at Chamoru Affairs Office in Tiyan. |
08/11/2020 01:00 pm |
Jason Soliva | With Customer Signature |
|
W37686
|
Project Onsite |
Prestige Automobiles Jennifer Shen Work Requested: by: Jennifer Shen troubleshoot/test network line in workshop |
08/04/2020 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W37681
|
Project Onsite |
UOG - School of Natural & Applied Sciences Dr. Aubrey Moore Work Requested: by: Tanisha Franquez Aflague Install Promethean ActivPanel Nickel 86" in UOG Agriculture Classroom ALS 127. |
08/05/2020 09:30 am |
Elser Edward | With Customer Signature |
|
W37680
|
Project Onsite |
UOG - School of Natural & Applied Sciences Tanisha Franquez Aflague Work Requested: by: Tanisha Franquez Aflague Install Promethean ActivPanel Nickel 86" in UOG Agriculture Classroom ALS 127. |
08/05/2020 09:30 am |
Jason Soliva | With Customer Signature |
|
W37677
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos install timeQ plus software |
08/07/2020 11:00 am |
Kevin Hsueh | With Customer Signature |
|
W37674
|
Service Contract Onsite |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: by: Jiao Jiao Zhu Troubleshoot various issues. |
07/29/2020 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W37670
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez Deliver and setup workstation for Kevin Fowler. |
07/30/2020 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W37663
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Sophia Sanchez install antivirus |
07/30/2020 10:00 am |
Elser Edward | With Customer Signature |
|
W37648
|
Service Contract Remote |
Roberts, Fowler & Visosky Jon Visosky Work Requested: by: Jon Visosky Seth and Tim reporting issues accessing Outlook Web Access from external. |
07/20/2020 09:45 am |
Chu Hsieh | No Signature: remote support |
|
W37644
|
Service Contract Remote |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney Unable to access Foscam wireless camera |
07/20/2020 10:30 am |
Chu Hsieh | No Signature: remote support |
|
W37640
|
Project Onsite |
Alpha Insurers Jeffrey Hsiao Work Requested: by: Jeffrey Hsiao Onsite to assist with any issues related to 3CX cutover |
07/20/2020 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W37639
|
Project Onsite |
Alpha Insurers Jeffrey Hsiao Work Requested: by: Jeffrey Hsiao Deploy IP Phones. Cutover to 3CX. |
07/19/2020 10:00 am |
Kevin Hsueh | No Signature: Project |
|
W37638
|
Inhouse |
Guam National Tennis Federation Cindy Ngyuyen Work Requested: by: Cindy Ngyuyen Clean and check if Laptop is operational due to soda spill on device while in use. |
07/17/2020 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W37619
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams Update Security Metrics Self-Assessment Questionnaire. |
07/10/2020 10:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W37617
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Task: setup raquels workstation for remote access. |
07/14/2020 03:30 pm |
Kevin Hsueh | With Customer Signature |
|
W37615
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo - set up Dave's workstation |
07/15/2020 09:00 am |
Kevin Hsueh | No Signature: WebApp down during service |
|
W37614
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Michael Makio Work Requested: by: Michael Makio Michael reported unalbe to access nccpsafety.org site. |
07/09/2020 10:30 am |
Chu Hsieh | No Signature: remote support |
|
W37612
|
Service Contract Onsite |
Morrico Equipment Rene Molinos Work Requested: by: Rene Molinos Check front desk IP Phone |
07/09/2020 08:00 am |
Kevin Hsueh | With Customer Signature |
|
W37609
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo set up desktop (for Dave Taitano of HLG) and laptop (for Fred Sanchez in our estimating department) --> access our server, install Office 365, Sage 100 Contractor and QuickBooks and then setup their e-mail accounts |
07/09/2020 10:30 am |
Kevin Hsueh | With Customer Signature |
|
W37607
|
Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: by: Cynthia Pizarro install antivirus (Harmon office) |
07/09/2020 01:30 pm |
Elser Edward | No Signature: Issues with deployment. Denali stopped working. Working with Sentinel one to resolve. |
|
W37606
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Setup OP 1 workstation for Tori. Bring Tori’s original workstation back to DSI to reprep. |
07/09/2020 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W37604
|
Service Contract Remote |
Morrico Equipment Michelle Bordallo Work Requested: by: Michelle Bordallo Impliment new 3CX 2020 AA recordings in Call Flow. |
07/07/2020 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W37599
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos install antivirus |
07/15/2020 03:15 pm |
Elser Edward | No Signature: Unable to access Web App. |
|
W37598
|
Service Contract Onsite |
Cinnabon Chuck Williams Work Requested: by: Chuck Williams to troubleshoot their CCTV Remote Access. |
07/08/2020 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W37597
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams install Sentinel Antivirus |
07/15/2020 09:00 am |
Elser Edward | No Signature: Unable to access Web App |
|
W37596
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: by: Vanessa Santos-Pinkney install Sentinel antivirus |
07/08/2020 09:00 am |
Elser Edward | With Customer Signature |
|
W37594
|
Service Contract Inhouse |
Marianas Gas Corporation Cynthia Pizarro Work Requested: by: Cynthia Pizarro Initial setup for 4 workstations. 2 for GSY and 2 for MGC. |
07/02/2020 11:00 am |
Elser Edward |
No Signature: Remote Support
Signature for Later: Inhouse Service. |
|
W37593
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: by: Cynthia Pizarro preparation of 4 new desk top to replace 4 existing old ones. (2) for GSY and (2) for MGC. |
07/06/2020 01:00 pm |
Kevin Hsueh | With Customer Signature |
|
W37592
|
Service Contract Remote |
Office of Public Accountability Christian Rivera Work Requested: by: Christian Rivera Generate and send June 2020 Monthly Report |
07/02/2020 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W37590
|
Service Contract Onsite |
Morrico Equipment Rene Molinos Work Requested: by: Rene Molinos - Allison software that was installed Monday is not working. |
07/02/2020 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W37589
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: by: Cynthia Pizarro - tasks: Download converted databases from Peachtree Support and setup in GSY Peachtree Software. Deliver and setup Glenda’s workstation. |
07/02/2020 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W37587
|
Onsite |
Ada's Mortuary, Inc. Anthony Ada Work Requested: by: Anthony Ada deliver and install thermal scanner reference Inv# 029104 |
06/29/2020 04:30 pm |
Jason Soliva Melissa Dimla |
With Customer Signature |
|
W37584
|
Project Onsite |
Alpha Insurers Jeffrey Hsiao Work Requested: by: Jeffrey Hsiao Provision all IP Phones |
06/27/2020 09:00 am |
Kevin Hsueh | No Signature: Project |
|
W37577
|
Project Onsite |
Alpha Insurers Jeffrey Hsiao Work Requested: by: Jeffrey Hsiao Deploy Patton GW. Test with PDS PRI. |
06/25/2020 05:00 pm |
Kevin Hsueh | No Signature: Project |
|
W37568
|
Service Contract Onsite |
Island Medical Staff and Billing Carolyn Mafnas Work Requested: by: Carolyn Mafnas Install 3 Backups for Carolyn, Tami and Nicole |
06/23/2020 10:04 am |
Elser Edward | With Customer Signature |
|
W37565
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: by: Michael Makio Micheal unable to access some Ajera functions. |
06/22/2020 03:15 pm |
Chu Hsieh | No Signature: remote service |
|
W37558
|
Service Contract Remote |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber www.simplyhired.com blocked by SonicWALL. Unblock per Mr. Webber's request. |
06/22/2020 11:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W37548
|
Onsite |
EBS, LLC Melva Work Requested: by: Melva requesting for telephone service call for extension 501 located at the Express Business Service in the Dusit Thani Hotel 4th floor. |
06/18/2020 10:30 am |
Kevin Hsueh | With Customer Signature |
|
W37540
|
Remote |
Guam National Tennis Federation Torgun Smith Work Requested: by: Torgun Smith - auto attendant recording |
06/17/2020 11:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W37533
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Mark Ruth Work Requested: by: Chona Cabedo setup Mark’s new printer to scan to email - Francisco from IBSS need the IP address. |
06/17/2020 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W37529
|
Service Contract Onsite |
Guam Surgicenter Joey Work Requested: by: Colin O'Connell run cables for 1st floor |
06/17/2020 03:30 pm |
Elser Edward | With Customer Signature |
|
W37528
|
Service Contract Inhouse |
Isa Dental Linda Santos Work Requested: by: Linda Santos Windows 10 Installation for 1 workstation. |
06/15/2020 10:00 am |
Elser Edward |
No Signature: Remote Support
Signature for Later: Inhouse Service. |
|
W37526
|
Service Contract Onsite |
Guam Surgicenter Joey Work Requested: by: Colin O'Connell 1st floor - to confirm the presence and function of internet connections within the space |
06/15/2020 01:30 pm |
Elser Edward | With Customer Signature |
|
W37523
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell data line that connects a DVR to the network appears to be dead. I need it tested and repaired please. |
06/12/2020 04:00 pm |
Elser Edward | With Customer Signature |
|
W37522
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo - troubleshoot phones |
06/15/2020 08:00 am |
Kevin Hsueh | With Customer Signature |
|
W37520
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos -check computer |
06/15/2020 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W37519
|
Service Contract Onsite |
Roberts, Fowler & Visosky Tim Roberts Work Requested: by: Tim Roberts Unable to access usb hdd |
06/12/2020 11:05 am |
Chu Hsieh | With Customer Signature |
|
W37518
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: by: Cynthia Pizarro - troubleshoot peachtree software on server |
06/16/2020 07:30 am |
Kevin Hsueh | With Customer Signature |
|
W37516
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: by: Tim Roberts Unable to access WD My Book and not getting invite email from Zoom.us |
06/11/2020 04:00 pm |
Chu Hsieh | No Signature: remote support |
|
W37512
|
Service Contract Remote |
Guam Memorial Park Agnes Quitugua Work Requested: by: Agnes Quitugua Create new profile for Dominic Borja |
06/10/2020 04:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W37509
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: by: Cynthia Pizarro installation of the update on our software Peachtree |
06/11/2020 02:30 pm |
Kevin Hsueh | With Customer Signature |
|
W37507
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: by: Cynthia Pizarro troubleshoot Peachtree access |
06/10/2020 03:30 pm |
Kevin Hsueh | With Customer Signature |
|
W37504
|
Service Contract Onsite |
KHLG & Associates, Inc. Odilia Bautista Work Requested: by: Odilia Bautista AARF - install monitor and IP phone |
06/10/2020 01:02 pm |
Elser Edward | With Customer Signature |
|
W37499
|
Service Contract Remote |
Guam Memorial Park Maria Peredo Work Requested: by: Maria Peredo Restart GMPSRV to resolve AcuThin software issues (Per Rick Frank). |
06/09/2020 11:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W37498
|
Service Contract Remote |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Update email distribution group members. |
06/09/2020 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W37489
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: by: Colin O'Connell I need a phone w52p paired with the base station . Current phone died. I have a replacement. |
06/10/2020 01:00 pm |
Kevin Hsueh | With Customer Signature |
|
W37484
|
Project Onsite |
Alpha Insurers Jeffrey Hsiao Work Requested: by: Jeffrey Hsiao Conduct 3CX Admin Training. |
06/08/2020 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W37483
|
Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: by: Lisa Brooks Install and migrate from TZ300 to TZ350 |
06/05/2020 11:30 am |
Chu Hsieh | With Customer Signature |
|
W37479
|
Service Contract Remote |
Morrico Equipment Torgun Smith Work Requested: by: Torgun Smith Torgun's father's Facebook was hacked. |
06/04/2020 05:00 pm |
Chu Hsieh | No Signature: remote support |
|
W37475
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: by: Linda Santos Troubleshoot IP Phone registration issues. |
06/04/2020 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W37473
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: by: Mark Peredo Troubleshoot IP Phones |
06/04/2020 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W37472
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: by: Lee Webber Setup Workstation |
06/03/2020 01:30 pm |
Kevin Hsueh | No Signature: Unable to access web app while onsite at MDA |
|
W37471
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: by: Roxanne Simpkin-Williams Unable to access network or server |
06/03/2020 10:00 am |
Chu Hsieh | With Customer Signature |
|
W37466
|
Service Contract Inhouse |
JMC Equipment Rental Corey Paulino Work Requested: Troubleshoot Lenovo T580 Laptop |
06/03/2020 03:30 pm |
Kevin Hsueh | With Customer Signature |
|
W37464
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: Task List: 1. Wireless router GSC lounge need to be configured 2. Replacement base station needs to be configured. 3. GSCWEBSRV (VM) has stopped working/loading |
06/02/2020 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W37463
|
Service Contract Remote |
Office of Public Accountability Marisol Andrade Work Requested: Generate and send May monthly report |
06/01/2020 04:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W37462
|
Project Onsite |
Alpha Insurers Jeffrey Hsiao Work Requested: 3CX User Training |
06/01/2020 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W37460
|
Service Contract Onsite |
Royal Orchid Guam Justin Samonte Work Requested: Setup GTA Modem in Executive Office. |
05/29/2020 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W37455
|
Project Onsite |
Alpha Insurers Jeffrey Hsiao Work Requested: Conduct 3CX user training |
05/28/2020 09:30 am |
Kevin Hsueh | No Signature: Project |
|
W37451
|
Service Contract Remote |
Micronesian Divers Association Lee Webber Work Requested: Create new user profile. Configure mail flow settings |
05/27/2020 12:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W37450
|
Project Onsite |
Trinity Pacific Loss Adjusters Keith Yoo Work Requested: Meeting with Trinity Pacific and Guam Auto Spot |
05/27/2020 10:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W37442
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: Troubleshoot Dentrix |
05/22/2020 10:18 am |
Kevin Hsueh | With Customer Signature |
|
W37432
|
Project Remote |
Alpha Insurers Jeffrey Hsiao Work Requested: Install 3CX Phone System and configure settings. |
05/20/2020 10:00 am |
Kevin Hsueh | No Signature: Project |
|
W37429
|
Project Onsite |
UOG - School of Natural & Applied Sciences Megumi C. Hikichi Work Requested: Install Promethean ActivPanel 86" in UOG Room ALS 124 and ALS 127 |
05/21/2020 09:00 am |
Elser Edward | With Customer Signature |
|
W37428
Ref/PO#PO200548 |
Project Onsite |
UOG - School of Natural & Applied Sciences Megumi C. Hikichi Work Requested: Install Promethean ActivPanel 86" in UOG Room ALS 124 and ALS 127 |
05/21/2020 09:00 am |
Jason Soliva | With Customer Signature |
|
W37424
|
Onsite |
Express Business Service John Santos Work Requested: Check 3CX SBC at Pink Diamond Store. |
05/19/2020 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W37422
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: Troubleshoot Workstation |
05/19/2020 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W37412
|
Service Contract Onsite |
Morrico Equipment Rene Molinos Work Requested: Genette unable to open excel and word files |
05/14/2020 11:00 am |
Chu Hsieh | With Customer Signature |
|
W37411
|
Project Onsite |
Trinity Pacific Loss Adjusters Keith Yoo Work Requested: Project meeting: Guam Auto Spot claim |
05/14/2020 10:00 am |
Kevin Hsueh | No Signature: Project |
|
W37408
|
Service Contract Remote |
Marianas Gas Corporation Cynthia Pizarro Work Requested: Install and activate Sonicwall ESA5000 license for MGC and GSY devices |
05/13/2020 02:25 pm |
Chu Hsieh | No Signature: remote |
|
W37407
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Michael Makio Work Requested: Install new ESA5000 license |
05/13/2020 02:00 pm |
Chu Hsieh | No Signature: remote service |
|
W37406
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: upgrade SonicWall ESA5000 emails security firmware from 9.1.3.3987 to latest version 10.0.6.3447 |
05/13/2020 02:20 pm |
Chu Hsieh | No Signature: remote support |
|
W37405
|
Service Contract Remote |
Marianas Gas Corporation Cynthia Pizarro Work Requested: Unable to access GSYSRV server |
05/13/2020 10:30 am |
Chu Hsieh | No Signature: remote support |
|
W37404
|
Service Contract Onsite |
Guam Memorial Park Agnes Quitugua Work Requested: Troubleshoot email issue for Len and Justin. Troubleshoot front desk printer printing issue for Justin and Crissy. Install Time Clock AMG sofware on Ofelia's computer. |
05/13/2020 02:00 pm |
Elser Edward | With Customer Signature |
|
W37403
|
Service Contract Onsite |
Royal Orchid Guam Justin Samonte Work Requested: Troubleshoot Workstation. Tone and trace network line from Back Office to Executive Office. |
05/13/2020 10:00 am |
Elser Edward | With Customer Signature |
|
W37402
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: David's PC show Office 2016 not activated after upgrading to Windows 10 Pro. |
05/12/2020 02:00 pm |
Chu Hsieh | No Signature: remote support |
|
W37401
|
Service Contract Onsite |
Morrico Equipment Alma Dimla Work Requested: Check diagnostic tool connection, Check Alma's laptop, Setup Vernon's profile. |
05/12/2020 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W37400
|
Service Contract Remote |
Marianas Gas Corporation Cynthia Pizarro Work Requested: Users unable to access server |
05/12/2020 10:00 am |
Chu Hsieh | No Signature: remote support |
|
W37399
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: Troubleshoot Todd's Workstation. |
05/12/2020 10:30 am |
Kevin Hsueh | With Customer Signature |
|
W37398
|
Project Onsite |
Personal Finance Center Misaki Toves Work Requested: Install/mount Jabra camera on top of TV Screen |
05/12/2020 09:00 am |
Elser Edward | With Customer Signature |
|
W37397
|
Service Contract Onsite |
Marianas Gas Corporation Cynthia Pizarro Work Requested: Unable access Jamis. |
05/11/2020 03:00 pm |
Chu Hsieh | With Customer Signature |
|
W37396
|
Service Contract Remote |
Micronesian Divers Association Matt Ladmirault Work Requested: Reset password for Matt Ladmirault user profile. |
05/11/2020 11:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W37395
|
Project Onsite |
Guam Memorial Park Agnes Quitugua Work Requested: Computer Upgrade |
05/11/2020 09:00 am |
Elser Edward | With Customer Signature |
|
W37394
|
Project Onsite |
Guam Behavioral Health and Wellness Center Brandy-Jose Martinez Work Requested: Promethean ActivPanel Relocation from agana to tamuning gbhwc location |
05/07/2020 10:00 am |
Elser Edward | With Customer Signature |
|
W37393
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: Troubleshoot WiFi Issue. Setup workstation. |
05/07/2020 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W37392
|
Project Onsite |
Guam Memorial Park Agnes Quitugua Work Requested: Computer Upgrade |
05/07/2020 08:00 am |
Elser Edward | With Customer Signature |
|
W37391
|
Project Onsite |
Guam Memorial Park Agnes Quitugua Work Requested: Computer Upgrade Project |
05/06/2020 09:00 am |
Elser Edward |
No Signature: Remote Support
Signature for Later: Work Order will be emailed to Agnes for Signature |
|
W37390
|
Project Onsite |
Guam Memorial Park Agnes Quitugua Work Requested: Computer Upgrade Project |
05/05/2020 08:00 am |
Elser Edward | With Customer Signature |
|
W37389
|
Project Onsite |
Guam Memorial Park Agnes Quitugua Work Requested: Computer Upgrade Project |
05/04/2020 09:00 am |
Elser Edward | With Customer Signature |
|
W37388
|
Service Contract Inhouse |
Marianas Gas Corporation Cynthia Pizarro Work Requested: Possible virus or malware |
05/06/2020 01:00 pm |
Chu Hsieh | With Customer Signature |
|
W37386
Ref/PO#P206A02916 |
Project Onsite |
Guam Behavioral Health and Wellness Center Brandy-Jose Martinez Work Requested: Relocate Promethean Mobile ActivPanel System from Hagatna Location to Tamuning Location. |
05/07/2020 10:00 am |
Jason Soliva | With Customer Signature |
|
W37385
|
Project Remote |
Trinity Pacific Loss Adjusters Keith Yoo Work Requested: Assessment at Guam Auto Spot Project. |
05/05/2020 10:00 am |
Kevin Hsueh | No Signature: Project |
|
W37384
|
Service Contract Remote |
JMC Equipment Rental Mark Peredo Work Requested: Create new user profile for Nathan Welch. |
05/05/2020 10:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W37383
|
Project Remote |
Trinity Pacific Loss Adjusters Keith Yoo Work Requested: Computer Hardware Assessment Project |
05/04/2020 09:30 am |
Kevin Hsueh | No Signature: Project |
|
W37382
|
Service Contract Remote |
Office of Public Accountability Marisol Andrade Work Requested: Generate and send April Monthly Report. |
05/04/2020 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W37379
|
Service Contract Remote |
Marianas Gas Corporation Cynthia Pizarro Work Requested: Metro-e issue at Agat office. Wall mount rack fell off wall. |
04/28/2020 02:15 pm |
Chu Hsieh | No Signature: remote service |
|
W37378
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Michael Makio Work Requested: Michael called. David having issues connecting to Exchange server. |
04/27/2020 02:45 pm |
Chu Hsieh | No Signature: remote |
|
W37375
|
Service Contract Remote |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: Convert recording received from Todd to 3CX format. Implement recording for all extension's voicemail greeting. |
04/24/2020 10:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W37374
|
Onsite |
Department of Public Health & Social Services Ordilla Cruz Work Requested: Deliver 10 Maruson 850va UPS and 4 TendNet 8-Port Switches. |
04/24/2020 10:00 am |
Elser Edward | With Customer Signature |
|
W37368
|
Project Remote |
Trinity Pacific Loss Adjusters Keith Yoo Work Requested: Guam Auto Spot Computer Hardware Assessment Project. |
04/23/2020 11:00 am |
Kevin Hsueh | No Signature: Project |
|
W37367
|
Service Contract Remote |
Isa Dental Linda Santos Work Requested: Check email issue. Unable to receive emails. |
04/22/2020 11:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W37366
|
Project Onsite |
Trinity Pacific Loss Adjusters Keith Yoo Work Requested: Computer hardware assessment project at Guam Auto Spot. |
04/22/2020 09:30 am |
Kevin Hsueh | No Signature: Project |
|
W37365
|
Service Contract Remote |
JMC Equipment Rental Corey Paulino Work Requested: Create new user profile. |
04/21/2020 02:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W37364
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Michael Makio Work Requested: Michael called users unable to access server |
04/21/2020 11:00 am |
Chu Hsieh | No Signature: remote support |
|
W37362
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Michael Makio Work Requested: Unable to access server |
04/20/2020 09:00 am |
Chu Hsieh | No Signature: remote support |
|
W37361
|
Service Contract Inhouse |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: Reprep Sony AIO VPCL213FX |
04/20/2020 09:30 am |
Kevin Hsueh | No Signature: No Signature due to COVID situation. Customer will pick up workstation from DSI |
|
W37359
|
Service Contract Remote |
Morrico Equipment Ross B. Morrison Work Requested: Ross called having issues opening PDF files to print from Outlook 365 |
04/16/2020 12:15 pm |
Chu Hsieh | No Signature: remote support |
|
W37358
|
Service Contract Remote |
JMC Equipment Rental Mark Peredo Work Requested: Configure SonicWALL RDP Access Rule. |
04/16/2020 01:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W37357
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: Troubleshoot VPN Connection for Chona's Laptop. |
04/14/2020 02:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W37356
|
Service Contract Remote |
Morrico Equipment Michelle Bordallo Work Requested: Ross having problem printing pdf |
04/10/2020 10:04 am |
Chu Hsieh | No Signature: remote support |
|
W37353
|
Service Contract Remote |
Morrico Equipment Rene Molinos Work Requested: Provision new IP Phone for Jean Flores |
04/09/2020 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W37352
|
Project Onsite |
Personal Finance Center Misaki Toves Work Requested: Install Panacast Camera and Speaker/Mic |
04/09/2020 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W37351
|
Service Contract Remote |
Roberts, Fowler & Visosky Jon Visosky Work Requested: Jon's mailbox full |
04/08/2020 04:00 pm |
Chu Hsieh | No Signature: remote support |
|
W37350
|
Service Contract Remote |
Roberts, Fowler & Visosky Jon Visosky Work Requested: Jon need access to full Timeslip |
04/08/2020 02:00 pm |
Chu Hsieh | No Signature: remote support |
|
W37347
|
Service Contract Inhouse |
Morrico Equipment Torgun Smith Work Requested: Check DVR. No display |
04/07/2020 10:00 am |
Chu Hsieh | No Signature: in keeping with social distancing and chance of contact transfer. |
|
W37345
|
Service Contract Remote |
Office of Public Accountability Marisol Andrade Work Requested: Generate and send March 2020 Monthly Report |
04/03/2020 09:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W37343
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Michael Makio Work Requested: Per Michael request to setup VPN access for Dave Leon Guerrero |
04/02/2020 10:00 am |
Chu Hsieh | No Signature: remote support |
|
W37340
|
Service Contract Remote |
JMC Equipment Rental Mark Peredo Work Requested: Create new user account |
03/31/2020 01:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W37333
|
Service Contract Remote |
Micronesian Divers Association Lee Webber Work Requested: Forward Matt@mdaguam.com emails to June@mdaguam.com and Raquel@mdaguam.com |
03/27/2020 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W37330
|
Remote |
Guam National Tennis Federation Torgun Smith Work Requested: Record and implement new Auto Attendant for GNTF Number (478-4683) |
03/25/2020 02:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W37324
|
Service Contract Remote |
Micronesian Divers Association Lee Webber Work Requested: Forward Jack@mdaguam.com emails to Lee@mdaguam.com |
03/25/2020 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W37319
|
Service Contract Remote |
JMC Equipment Rental Mark Peredo Work Requested: Add user to ar@mcpgroupgu.com distribution group. |
03/23/2020 11:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W37318
|
Service Contract Remote |
Guam Surgicenter Colin O'Connell Work Requested: Colin need latest version of NetExtender client |
03/20/2020 02:00 pm |
Chu Hsieh | No Signature: remote support |
|
W37316
|
Service Contract Remote |
Roberts, Fowler & Visosky Tim Roberts Work Requested: Troubleshoot Outlook Issue for Tim. Troubleshoot VPN issue for Sophia. |
03/20/2020 03:30 pm |
Kevin Hsueh | No Signature: Remote Support: Tim and Sophia |
|
W37312
|
Service Contract Remote |
Roberts, Fowler & Visosky Tim Roberts Work Requested: Setup email and printer on workstation. |
03/18/2020 04:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W37311
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: Install Immigrant Pro 6.9z update |
03/18/2020 04:00 pm |
Chu Hsieh | No Signature: remote support |
|
W37310
|
Service Contract Remote |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: Create new email distribution group |
03/18/2020 11:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W37304
|
Service Contract Remote |
Guam Shipyard Cynthia Pizarro Work Requested: Troubleshoot Tony Delgado Outlook Issue. |
03/17/2020 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W37299
|
Service Contract Remote |
Micronesian Divers Association Lee Webber Work Requested: Setup Tim's email on his laptop. |
03/16/2020 01:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W37295
|
Service Contract Onsite |
Roberts, Fowler & Visosky Tim Roberts Work Requested: Troubleshoot workstation at Time Roberts' Home. |
03/13/2020 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W37291
|
Service Contract Onsite |
Marianas Gas Corporation Cynthia Pizarro Work Requested: Setup new user email on standalone laptop without adding to domain |
03/10/2020 02:30 pm |
Chu Hsieh | With Customer Signature |
|
W37285
|
Project Onsite |
Guam Community College Christine Sison Work Requested: Promethean Basic Training to GCC Adult Education Staff |
03/06/2020 01:30 pm |
Jason Soliva | With Customer Signature |
|
W37280
|
Service Contract Onsite |
Guam Memorial Park Agnes Quitugua Work Requested: Troubleshoot Workstations |
03/04/2020 10:30 am |
Elser Edward | With Customer Signature |
|
W37276
|
Project Onsite |
Chanel (Guam), Inc. Patricia Duenas Work Requested: Chanel Decommission Project |
03/03/2020 09:30 am |
Elser Edward | With Customer Signature |
|
W37272
|
Service Contract Remote |
JMC Equipment Rental Mark Peredo Work Requested: Configure email flow settings. |
03/02/2020 11:00 am |
Kevin Hsueh | No Signature: Remote Support Service: Mark Peredo |
|
W37269
|
Service Contract Remote |
Micronesian Divers Association Matt Ladmirault Work Requested: Install new SSL Certificate. SSL Certificate renewed on GoDaddy. |
02/27/2020 04:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W37266
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: Setup Valerie to access Tammy's mailbox |
02/27/2020 01:30 pm |
Chu Hsieh | With Customer Signature |
|
W37262
|
Service Contract Remote |
Marianas Gas Corporation Del Estampador Work Requested: Check Del's Outlook OST Error Message. |
02/26/2020 09:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W37260
|
Service Contract Remote |
Guam Memorial Park Agnes Quitugua Work Requested: Create new email accounts |
02/26/2020 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W37257
|
Project Onsite |
Chanel (Guam), Inc. Patricia Duenas Work Requested: Chanel DC Decommission |
02/25/2020 08:30 am |
Kevin Hsueh | No Signature: Project |
|
W37253
|
Project Onsite |
Alpha Insurers Jeffrey Hsiao Work Requested: Deliver Yealilnk IP Phones |
02/24/2020 10:00 am |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: Project Charge Code not created at the time the service was scheduled. |
|
W37252
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: Install immigrant pro 6.9Y |
02/24/2020 10:00 am |
Chu Hsieh | With Customer Signature |
|
W37249
|
Service Contract Onsite |
Guam Insurance Adjusters Bridget Bagiac Work Requested: Pickup old Dell workstations, printer, and line conditioner from GIA. DSI to dispose of the items. |
02/19/2020 11:00 am |
Chu Hsieh |
No Signature: Remote Support
Signature for Later: |
|
W37246
|
Service Contract Remote |
Morrico Equipment Allan Morrison Work Requested: Possible virus |
02/18/2020 03:45 pm |
Chu Hsieh | No Signature: remote support |
|
W37241
|
Service Contract Onsite |
Marianas Gas Corporation Del Estampador Work Requested: Upgrade Denali on Server and Workstations |
02/19/2020 02:30 pm |
Kevin Hsueh | With Customer Signature |
|
W37240
|
Service Contract Onsite |
Guam Insurance Adjusters Bridget Bagiac Work Requested: Pickup Workstations and bring back to DSI. |
02/19/2020 10:37 am |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: |
|
W37237
|
Service Contract Onsite |
Roberts, Fowler & Visosky Tim Roberts Work Requested: Tim could not open webs from search option in Guamcourt.org. |
02/18/2020 03:00 pm |
Chu Hsieh | With Customer Signature |
|
W37236
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: Deliver and setup external HDDs for server backup. |
02/18/2020 04:00 pm |
Kevin Hsueh | With Customer Signature |
|
W37235
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: Check Server |
02/18/2020 11:00 am |
Kevin Hsueh | With Customer Signature |
|
W37234
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: Troubleshoot APPSRV. |
02/18/2020 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W37233
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: Check Server UPS. |
02/14/2020 04:00 pm |
Kevin Hsueh | With Customer Signature |
|
W37231
|
Service Contract Onsite |
Marianas Gas Corporation Del Estampador Work Requested: Check Internet. |
02/13/2020 10:30 am |
Kevin Hsueh | With Customer Signature |
|
W37229
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: Check Server |
02/12/2020 03:00 pm |
Kevin Hsueh | With Customer Signature |
|
W37226
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: Exchange services not running |
02/12/2020 10:00 am |
Chu Hsieh | With Customer Signature |
|
W37225
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: Troubleshoot Email Issue on Carmen's Workstation. |
02/11/2020 11:30 am |
Kevin Hsueh | With Customer Signature |
|
W37220
|
Service Contract Remote |
JMC Equipment Rental Mark Peredo Work Requested: Check server. Unable to receive emails. |
02/07/2020 11:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W37219
|
Service Contract Onsite |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: Install QuickBooks Update on Server and Workstations. |
02/07/2020 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W37218
|
Service Contract Inhouse |
Morrico Equipment Rene Molinos Work Requested: Troubleshoot laptops |
02/11/2020 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W37217
|
Service Contract Remote |
Isa Dental Linda Santos Work Requested: Troubleshoot Server |
02/07/2020 08:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W37215
|
Service Contract Remote |
Guam Insurance Adjusters Bridget Bagiac Work Requested: Conference call to with AIG team |
02/06/2020 03:00 pm |
Chu Hsieh | No Signature: remote conference call |
|
W37214
|
Service Contract Onsite |
Pretzelmaker Roxanne Simpkin-Williams Work Requested: Troubleshoot workstation and scanner. |
02/06/2020 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W37212
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: troubleshoot Irenes workstation |
02/05/2020 12:00 am |
Kevin Hsueh | With Customer Signature |
|
W37210
|
Service Contract Onsite |
Office of Public Accountability Clariza Mae Roque Work Requested: Generate and send January 2020 Monthly Report |
02/04/2020 01:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W37207
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: Troubleshoot Dr. Johnsons workstation |
02/04/2020 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W37206
|
Service Contract Onsite |
Morrico Equipment Alma Dimla Work Requested: Install Diagnostic Link 8.11 |
02/03/2020 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W37204
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: Various issues with Lindys pc |
01/31/2020 11:00 am |
Chu Hsieh | With Customer Signature |
|
W37196
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: Troubleshoot Mr. Webbers workstation |
01/28/2020 10:47 am |
Kevin Hsueh | With Customer Signature |
|
W37188
|
Project Onsite |
Donald Platt Donald Platt Work Requested: Promethean Basic Training on Promethean ActivPanel |
01/24/2020 02:00 pm |
Jason Soliva | With Customer Signature |
|
W37185
|
Project Onsite |
Donald Platt Donald Platt Work Requested: Install Promethean ActivPanel 86" System to UOG HSS Room 302 |
01/24/2020 09:30 am |
Jason Soliva | With Customer Signature |
|
W37183
|
Project Onsite |
Chanel (Guam), Inc. Patricia Duenas Work Requested: Chanel TBG Decommission. |
01/23/2020 09:00 am |
Kevin Hsueh | No Signature: Project |
|
W37180
|
Service Contract Remote |
Micronesian Divers Association Jack Miller Work Requested: Create 2 new accounts for new staff. |
01/22/2020 11:00 am |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: Remote Support |
|
W37173
|
Service Contract Onsite |
Marianas Gas Corporation Del Estampador Work Requested: Install Denali on Aris' Laptop. |
01/17/2020 04:00 pm |
Kevin Hsueh | With Customer Signature |
|
W37170
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: Check printing issue and create new employee |
01/17/2020 01:30 pm |
Chu Hsieh | With Customer Signature |
|
W37169
|
Service Contract Onsite |
Cinnabon Chuck Williams Work Requested: Setup new router for Cinnabon office network. |
01/16/2020 03:30 pm |
Kevin Hsueh | With Customer Signature |
|
W37168
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: Troubleshoot workstation |
01/16/2020 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W37166
|
Project Onsite |
Governor's Office Lucia Perez Work Requested: Promethean Basic Training for ActivPanel System |
01/16/2020 02:00 pm |
Jason Soliva | With Customer Signature |
|
W37165
|
Service Contract Onsite |
Marianas Gas Corporation Del Estampador Work Requested: Install Denali Update. |
01/15/2020 02:30 pm |
Kevin Hsueh | With Customer Signature |
|
W37163
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: Deploy new cordless IP Phones to Pacific Urology. |
01/14/2020 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W37162
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Mitch Thompson Work Requested: Upgrade Mitch Thompson's Workstation to Windows 10 Pro. |
01/14/2020 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W37160
|
Service Contract Onsite |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: check server |
01/13/2020 09:49 am |
Kevin Hsueh | With Customer Signature |
|
W37157
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: Troubleshoot Mr. Webber's laptop |
01/10/2020 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W37151
|
Remote |
Denny's of Guam Jeffrey DeVera Work Requested: Upload and set message for Denny's Mall. Denny's Mall is currently closed for renovations. |
01/08/2020 01:00 pm |
Kevin Hsueh | No Signature: Remote Support: Jeffrey DeVera |
|
W37149
|
Service Contract Inhouse |
Morrico Equipment Rene Molinos Work Requested: Troubleshoot laptops and clone one of them |
01/08/2020 01:00 pm |
Kevin Hsueh | With Customer Signature |
|
W37146
|
Onsite |
Chanel (Guam), Inc. Tish Work Requested: Site survey |
01/07/2020 10:30 am |
Kevin Hsueh | No Signature: Project |
|
W37143
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: setup new printer |
01/06/2020 10:30 am |
Kevin Hsueh | With Customer Signature |
|
W37141
|
Service Contract Remote |
Office of Public Accountability Edlyn Dalisay Work Requested: Generate and send December 2019 Monthly Report. |
01/03/2020 04:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W37139
|
Project Onsite |
LSG Service Guam, Inc. Jesse Rivo Work Requested: Finalize documentation on LSG server project |
01/03/2020 09:30 am |
Chu Hsieh | With Customer Signature |
|
W37137
|
Service Contract Onsite |
Morrico Equipment Rene Molinos Work Requested: Troubleshoot 3 Tech Laptops. |
01/03/2020 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W37136
|
Service Contract Onsite |
Cinnabon Chuck Williams Work Requested: Check POS and Credit Card Terminal internet connectivity. |
01/02/2020 03:30 pm |
Kevin Hsueh | With Customer Signature |
|
W37135
|
Service Contract Onsite |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: Troubleshoot ROSERVER |
01/02/2020 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W37134
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: Install Ajera Update |
01/02/2020 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W37133
|
Project Onsite |
Unitek Environmental LeRoy Moore Work Requested: Check server |
01/02/2020 09:00 am |
Kevin Hsueh | No Signature: |
|
W37131
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: Upgrade Lindys pc with SDD and windows 10 pro |
12/27/2019 01:00 pm |
Chu Hsieh | With Customer Signature |
|
W37126
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: Troubleshoot Mr. Webber's workstation. Unable to access remotely. |
12/19/2019 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W37124
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: Check Jon Outlook issues. Install Immigrant pro 6.9w updates |
12/18/2019 01:30 pm |
Chu Hsieh | With Customer Signature |
|
W37123
|
Onsite |
Guam Insurance Adjusters Bridget Bagiac Work Requested: Check Xerox Accounting Printer DNS settings |
12/18/2019 10:30 am |
Kevin Hsueh | With Customer Signature |
|
W37120
|
Onsite |
Guam Insurance Adjusters Bridget Bagiac Work Requested: Troubleshoot Timeclock. |
12/17/2019 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W37119
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: Troubleshoot Intraoral Cameras with Carestream support. |
12/17/2019 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W37118
|
Service Contract Onsite |
Marianas Gas Corporation Selina Ashland Work Requested: Troubleshoot Selinas laptop |
12/16/2019 11:30 am |
Kevin Hsueh | With Customer Signature |
|
W37116
|
Onsite |
Title Guaranty of Guam Ryan Mummert Work Requested: Upgrade 3CX to version 16 |
12/13/2019 04:30 pm |
Kevin Hsueh | No Signature: Remote support |
|
W37115
|
Project Onsite |
UOG - Class/Humanties John Del Castillo Work Requested: Installation of Promethean ActivPanel 86" system in HSS Building. |
12/13/2019 09:00 am |
Kevin Hsueh | No Signature: Project |
|
W37113
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Sureta San Nicolas Work Requested: Troubleshoot Todds workstation |
12/12/2019 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W37112
|
Service Contract Onsite |
Marianas Gas Corporation Del Estampador Work Requested: Troubleshoot Agat Email Issue. |
12/12/2019 09:44 am |
Kevin Hsueh | With Customer Signature |
|
W37110
|
Service Contract Onsite |
Marianas Gas Corporation Del Estampador Work Requested: Record and implement new 3CX Auto Attendant. |
12/11/2019 03:30 pm |
Kevin Hsueh | With Customer Signature |
|
W37108
|
Onsite |
Title Guaranty of Guam Ryan Mummert Work Requested: Deploy 1 IP Phone for second floor office |
12/11/2019 09:00 am |
Kevin Hsueh | No Signature: |
|
W37105
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: Troubleshoot Melets laptop |
12/10/2019 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W37103
|
Project Onsite |
UOG - Class/Humanties John Del Castillo Work Requested: Installation of Promethean ActivPanel 86" system in HSS Building. |
12/13/2019 09:00 am |
Jason Soliva | With Customer Signature |
|
W37102
|
Project Onsite |
Department of Administration Francine Naputi Work Requested: Deliver Promethean ActivPanel and Accessories to Guam Museum. Items to be stored and invoice to be signed as per POC Francine Naputi. Installation to be determined. |
12/13/2019 01:00 pm |
Jason Soliva | With Customer Signature |
|
W37099
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: troubleshoot ext 272 and 275 |
12/06/2019 11:28 am |
Kevin Hsueh | With Customer Signature |
|
W37098
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Sureta San Nicolas Work Requested: Troubleshoot various issues. |
12/06/2019 10:30 am |
Kevin Hsueh | With Customer Signature |
|
W37096
|
Service Contract Inhouse |
JMC Equipment Rental Mark Peredo Work Requested: Setup 2 Lenovo P330 Workstations |
12/06/2019 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W37094
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: Deliver and setup Lenovo Laptop. Setup 2 new workstations purchased by JMC Equipment. |
12/05/2019 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W37093
|
Service Contract Remote |
Office of Public Accountability Edlyn Dalisay Work Requested: Generate and send November Monthly Report. |
12/04/2019 02:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W37092
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: Troubleshoot IP Phone at Pacific Urology |
12/04/2019 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W37091
|
Service Contract Onsite |
Royal Orchid Guam Justin Samonte Work Requested: Troubleshoot WiFi Extenders |
12/04/2019 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W37090
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: Setup 1 new IP Phone for Michelle. |
12/04/2019 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W37087
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: Troubleshoot Mr. Webber's email issue |
12/03/2019 10:30 am |
Kevin Hsueh | With Customer Signature |
|
W37086
|
Project Onsite |
Unitek Environmental Conchita Iglopas Work Requested: Meet to discuss transfer of data from Citrix to new server |
12/03/2019 09:00 am |
Kevin Hsueh | No Signature: Project |
|
W37083
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: Troubleshoot Michaels email issue |
12/02/2019 11:00 am |
Kevin Hsueh | With Customer Signature |
|
W37082
|
Service Contract Remote |
Isa Dental Linda Santos Work Requested: Troubleshoot email issue |
12/02/2019 10:31 am |
Kevin Hsueh | No Signature: Remote Support |
|
W37081
|
Service Contract Onsite |
Morrico Equipment Alma Dimla Work Requested: Setup new Insite software on tech laptop |
12/02/2019 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W37080
|
Service Contract Remote |
Isa Dental Linda Santos Work Requested: Set 3CX to out of office hours. ISA Dental closed today due to COR2. |
11/27/2019 09:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W37078
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: Install memory to Lindys and Jons pc |
11/26/2019 04:15 pm |
Chu Hsieh | With Customer Signature |
|
W37072
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: Troubleshoot emails on Roxanne's workstation. Roxanne is unable to access emails. |
11/22/2019 03:30 pm |
Kevin Hsueh | With Customer Signature |
|
W37068
|
Onsite |
KHLG & Associates, Inc. Odilia Bautista Work Requested: Mount LED TV at KHLG office |
11/21/2019 09:30 am |
Chu Hsieh | No Signature: consulting services |
|
W37064
|
Onsite |
KHLG & Associates, Inc. Odilia Bautista Work Requested: visit KHLG to see what is needed to mount the TV to wall at waiting area. |
11/20/2019 01:30 pm |
Chu Hsieh | No Signature: remote and onsite |
|
W37063
|
Remote |
KHLG & Associates, Inc. Odilia Bautista Work Requested: Change permission for Daily Log to none except for CM-Internal Group. Move document for As-Built for Dante at Black Construction. Standard user permission does not have rights to move or rename files. |
11/19/2019 03:00 pm |
Chu Hsieh | No Signature: remote support |
|
W37062
|
Project Inhouse |
Department of Public Health & Social Services Ordilla Cruz Work Requested: Setup Workstation, Fargo Asure ID Solo 7, Fargo DTC4500E |
11/20/2019 03:00 pm |
Kevin Hsueh | No Signature: Project |
|
W37056
|
Project Onsite |
Unitek Environmental Conchita Iglopas Work Requested: Troubleshoot Sage |
11/20/2019 08:30 am |
Kevin Hsueh | No Signature: Project |
|
W37053
|
Remote |
KHLG & Associates, Inc. Odilia Bautista Work Requested: Re-invite the 5 existing users from GIAA to Procore per request by Millie/Jong. Change one user who was previously added to HDR and move to newly created GHD company on Procore. |
11/19/2019 10:00 am |
Chu Hsieh | No Signature: remote support |
|
W37052
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Cristie Graniel Work Requested: Troubleshoot Various Issues. |
11/19/2019 10:30 am |
Kevin Hsueh | With Customer Signature |
|
W37048
|
Project Onsite |
LSG Service Guam, Inc. Jesse Rivo Work Requested: Veeam backup failing on weekends |
11/18/2019 10:30 am |
Chu Hsieh | No Signature: Project |
|
W37047
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: Install Immigrant Pro update |
11/18/2019 01:30 pm |
Chu Hsieh | With Customer Signature |
|
W37044
Ref/PO#PO# P166A06576 |
Project Onsite |
Guam Behavioral Health and Wellness Center Charlene B. Cruz Work Requested: Relocate Promethean Mobile ActivBoard 88" from Agana GBHWC Office to Tamuning GBHWC Office. |
11/18/2019 01:30 pm |
Jason Soliva | With Customer Signature |
|
W37042
|
Remote |
KHLG & Associates, Inc. Odilia Bautista Work Requested: Work with Millie and Christine on some issues with Procore |
11/15/2019 09:00 am |
Chu Hsieh | No Signature: barrister |
|
W37041
|
Remote |
KHLG & Associates, Inc. Odilia Bautista Work Requested: visit Terminal office to trace metal studs to mount Promethean board |
11/14/2019 10:00 am |
Chu Hsieh | No Signature: remote support |
|
W37040
|
Remote |
KHLG & Associates, Inc. Odilia Bautista Work Requested: Carlo request to add additional GIAA to Procore |
11/15/2019 09:00 am |
Chu Hsieh | No Signature: remote support |
|
W37039
|
Remote |
KHLG & Associates, Inc. Odilia Bautista Work Requested: Per Carlo add TRMA and HDR users to ARFF project |
11/12/2019 03:00 pm |
Chu Hsieh | No Signature: remote support |
|
W37038
|
Remote |
KHLG & Associates, Inc. Odilia Bautista Work Requested: Procore configuration changes |
11/11/2019 06:00 pm |
Chu Hsieh | No Signature: remote support |
|
W37037
|
Remote |
KHLG & Associates, Inc. Odilia Bautista Work Requested: Kent request to add Jun and Butch to CME@khlgassociates.com distribution list |
11/09/2019 09:00 am |
Chu Hsieh | No Signature: remote support |
|
W37036
|
Remote |
KHLG & Associates, Inc. Odilia Bautista Work Requested: Import BME users to AARF project on Procore |
11/08/2019 05:00 pm |
Chu Hsieh | No Signature: remote support |
|
W37035
|
Remote |
KHLG & Associates, Inc. Odilia Bautista Work Requested: JohnP request to have Adobe Acrobat Reader and AutoCad Viewer installed on his SurfacePro. Was unable to install on his remotely due to his off island trip a couple of weeks previously. |
11/07/2019 11:00 am |
Chu Hsieh | No Signature: remote support |
|
W37034
|
Remote |
KHLG & Associates, Inc. Odilia Bautista Work Requested: continue work on ipad setup |
11/06/2019 09:30 am |
Chu Hsieh | No Signature: remote/ onsite service |
|
W37033
|
Remote |
KHLG & Associates, Inc. Odilia Bautista Work Requested: Setup 2 ipads |
11/05/2019 01:00 pm |
Chu Hsieh | No Signature: inhouse/remote support |
|
W37032
|
Project Onsite |
Governor's Office Lucia Perez Work Requested: Deliver table, setup desktop, phone, webcam, install soundbar for Promethean ActivPanel |
11/15/2019 11:00 am |
Jason Soliva | With Customer Signature |
|
W37028
|
Onsite |
Cinnabon Chuck Williams Work Requested: troubleshoot internet at Gpo location |
11/15/2019 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W37027
|
Project Onsite |
Unitek Environmental Conchita Iglopas Work Requested: Move Sage to new server |
11/14/2019 02:00 pm |
Kevin Hsueh | No Signature: project |
|
W37026
|
Project Onsite |
Guam Community College Jesilin Toves Work Requested: Install Promethean ActivPanel 65" Mobile System |
11/15/2019 01:00 pm |
Jason Soliva | With Customer Signature |
|
W37025
Ref/PO#PO# P196A04752 |
Project Onsite |
Governor's Office Lucia Perez Work Requested: Install Promethean ActivPanel 75" Wall Mount, Soundbar, Table, Computer, Webcam and Table. |
11/14/2019 01:00 pm |
Jason Soliva | With Customer Signature |
|
W37024
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Cristie Graniel Work Requested: Setup new user on Cristies workstation |
11/14/2019 11:00 am |
Kevin Hsueh | With Customer Signature |
|
W37019
|
Service Contract Onsite |
Marianas Gas Corporation Bing Mejia Work Requested: Bing system lost trust relationship |
11/12/2019 01:00 pm |
Chu Hsieh | With Customer Signature |
|
W37018
|
Service Contract Remote |
Roberts, Fowler & Visosky Tim Roberts Work Requested: Tim requested to block certain subjects from certain sender |
11/11/2019 05:00 pm |
Chu Hsieh | No Signature: remote support |
|
W37012
|
Service Contract Onsite |
Guam Memorial Park Agnes Quitugua Work Requested: Dave's PC lost trust relationship to domain. |
11/08/2019 09:42 am |
Chu Hsieh | With Customer Signature |
|
W37011
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: Troubleshoot admin office workstation |
11/08/2019 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W37009
|
Service Contract Inhouse |
Guam Insurance Adjusters Bridget Bagiac Work Requested: Troubleshoot and repair desktop system. |
11/07/2019 12:00 am |
Chu Hsieh | With Customer Signature |
|
W37008
|
Service Contract Onsite |
Marianas Gas Corporation Del Estampador Work Requested: When power returned some services still not working. |
11/07/2019 01:45 pm |
Chu Hsieh | With Customer Signature |
|
W37007
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: Setup new workstations. |
11/07/2019 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W37006
|
Project Onsite |
LSG Service Guam, Inc. Jesse Rivo Work Requested: Thursday D2T job is missing from queue and check on error on one failed job. |
11/07/2019 10:00 am |
Chu Hsieh | No Signature: project |
|
W37002
|
Service Contract Inhouse |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: Call jiao jiao for instructions 2 Systems in one large box. SN: 2M093118Y5, 2M093118Y8, 2M093118ZY. The windows Pro is inside of each computer box. |
11/08/2019 01:41 pm |
Kevin Hsueh | With Customer Signature |
|
W36999
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: Troubleshoot various issues. |
11/06/2019 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W36998
|
Service Contract Inhouse |
JMC Equipment Rental Mark Peredo Work Requested: Setup exchange account on JMC staff mobile phone. |
11/05/2019 03:00 pm |
Kevin Hsueh | With Customer Signature |
|
W36997
|
Service Contract Onsite |
Marianas Gas Corporation Cynthia Pizarro Work Requested: Metro E circuit not connecting |
11/05/2019 02:00 pm |
Chu Hsieh | With Customer Signature |
|
W36996
|
Service Contract Onsite |
Morrico Equipment Rene Molinos Work Requested: Setup Heath's new computer. Setup new IP Phone for Rene. Check Kami's email. |
11/05/2019 03:00 pm |
Kevin Hsueh | With Customer Signature |
|
W36994
|
Service Contract Onsite |
Morrico Equipment Rene Molinos Work Requested: Upgrade 3CX Server to Windows 10. Upgrade 3CX to Version 16. |
11/04/2019 05:00 pm |
Kevin Hsueh | With Customer Signature |
|
W36992
|
Project Onsite |
Unitek Environmental LeRoy Moore Work Requested: Setup workstation to UEG domain. |
11/04/2019 01:30 pm |
Kevin Hsueh | No Signature: Project |
|
W36991
|
Service Contract Onsite |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: Troubleshoot workstation. |
11/04/2019 10:30 am |
Kevin Hsueh | With Customer Signature |
|
W36990
|
Service Contract Remote |
Roberts, Fowler & Visosky Tim Roberts Work Requested: Block zohomail.com |
11/01/2019 05:00 pm |
Chu Hsieh | No Signature: Renote support |
|
W36989
|
Project Onsite |
LSG Service Guam, Inc. Jesse Rivo Work Requested: Work on VM server project |
10/28/2019 09:00 am |
Chu Hsieh | No Signature: project |
|
W36988
|
Remote |
KHLG & Associates, Inc. Odilia Bautista Work Requested: Work on issues of importing 68 users to ProCore |
11/01/2019 11:00 am |
Chu Hsieh | No Signature: remote support |
|
W36987
|
Service Contract Remote |
Office of Public Accountability Edlyn Dalisay Work Requested: Generate October Monthly Report. |
11/01/2019 03:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W36985
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: Troubleshoot Michelle's workstation. |
11/01/2019 11:30 am |
Kevin Hsueh | With Customer Signature |
|
W36983
|
Project Onsite |
LSG Service Guam, Inc. Jesse Rivo Work Requested: Deliver, Rack Server and equipment |
10/31/2019 10:00 am |
Kevin Hsueh | No Signature: Project |
|
W36982
|
Remote |
KHLG & Associates, Inc. Odilia Bautista Work Requested: Create new email distribution list CME - CM Engineers to contain Kent, Gerry, Jong, Tyrone, JohnU, MillieLG |
10/29/2019 01:00 pm |
Chu Hsieh | No Signature: remote support |
|
W36981
|
Remote |
KHLG & Associates, Inc. Odilia Bautista Work Requested: Create Exchange accounts for Butch and Jun |
10/26/2019 09:00 pm |
Chu Hsieh | No Signature: remote support |
|
W36980
|
Remote |
KHLG & Associates, Inc. Odilia Bautista Work Requested: Setup VPN client access on MillieLG laptop. Install AutoDesk DWG TrueView, Google Earth, and Adobe Reader on GIAATERM-5. Consolidate companies and users templates for Procore and send copy to Adam to check. |
10/29/2019 02:30 pm |
Chu Hsieh | No Signature: remote support |
|
W36977
|
Service Contract Remote |
Guam Shipyard William Blas Work Requested: Remove adware from Bill Blas' Laptop |
10/30/2019 11:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W36975
|
Project Inhouse |
LSG Service Guam, Inc. Jesse Rivo Work Requested: Continue work on Veeam Backup server |
10/28/2019 02:00 pm |
Chu Hsieh | No Signature: project |
|
W36974
|
Project Onsite |
Unitek Environmental Conchita Iglopas Work Requested: Work with Sage Support to move Sage from old server to new UEGSRV. |
10/29/2019 07:30 am |
Kevin Hsueh | No Signature: Project |
|
W36971
|
Project Inhouse |
Unitek Environmental Conchita Iglopas Work Requested: Upgrade Conchita's Laptop to Windows 10 Pro. |
10/28/2019 10:30 am |
Kevin Hsueh | No Signature: Project |
|
W36970
|
Service Contract Remote |
Micronesian Divers Association Lee Webber Work Requested: Modify Charters email distribution group |
10/28/2019 09:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W36967
|
Service Contract Onsite |
Marianas Gas Corporation Del Estampador Work Requested: Troubleshoot printer issue |
10/28/2019 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W36966
|
Project Inhouse |
LSG Service Guam, Inc. Jesse Rivo Work Requested: Configure TS4300 autoloader |
10/27/2019 04:00 pm |
Chu Hsieh | No Signature: Project inhouse |
|
W36963
|
Inhouse |
LSG Service Guam, Inc. Jesse Rivo Work Requested: work on VM server |
10/25/2019 03:00 pm |
Chu Hsieh | No Signature: project inhouse service |
|
W36962
|
Remote |
KHLG & Associates, Inc. Odilia Bautista Work Requested: Install AutoDesk DWG TrueView and Google Earth Pro on ARFF PCs. |
10/25/2019 09:30 am |
Chu Hsieh | No Signature: remote support |
|
W36961
|
Service Contract Remote |
JMC Equipment Rental Mark Peredo Work Requested: Restore file from backup |
10/25/2019 04:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W36960
|
Remote |
KHLG & Associates, Inc. Odilia Bautista Work Requested: Configure access point devices (KHLG, ARFF and GIAATERM). Organize asset documentations. Create new users on Procore. |
10/24/2019 01:30 pm |
Chu Hsieh | No Signature: remote service |
|
W36959
|
Project Onsite |
Unitek Environmental Conchita Iglopas Work Requested: Unitek Server Project. |
10/25/2019 09:30 am |
Kevin Hsueh | No Signature: Project |
|
W36958
|
Project Onsite |
Unitek Environmental Conchita Iglopas Work Requested: Unitek Server Project. |
10/24/2019 09:30 am |
Kevin Hsueh | No Signature: Project |
|
W36956
|
Onsite |
KHLG & Associates, Inc. Odilia Bautista Work Requested: Check odi's laptop. check setup at KHLG AARF Promethean board |
10/23/2019 01:30 pm |
Chu Hsieh | No Signature: No one to sign |
|
W36955
|
Project Inhouse |
LSG Service Guam, Inc. Jesse Rivo Work Requested: Work on VM and backup servers |
10/22/2019 10:00 am |
Chu Hsieh | No Signature: project |
|
W36954
|
Project Inhouse |
LSG Service Guam, Inc. Jesse Rivo Work Requested: Go to Home Depot to get Nema 5-20 to 5-15 parts to make temp adapter for APC 2000VA UPS. Unbox and setup VM and Backup Server |
10/21/2019 09:30 am |
Chu Hsieh | No Signature: inhouse project |
|
W36953
|
Remote |
KHLG & Associates, Inc. Odilia Bautista Work Requested: Gerry requested to install Adobe Acrobat Readers on a few laptops. |
10/22/2019 09:30 am |
Chu Hsieh | No Signature: remote support |
|
W36952
|
Project Onsite |
Unitek Environmental Conchita Iglopas Work Requested: Unitek server project |
10/23/2019 09:00 am |
Kevin Hsueh | No Signature: Project |
|
W36951
|
Service Contract Onsite |
Island Cancer Center Colin O'Connell Work Requested: Trace one network port at ICC |
10/22/2019 03:00 pm |
Chu Hsieh | With Customer Signature |
|
W36949
|
Service Contract Onsite |
Marianas Gas Corporation Del Estampador Work Requested: Troubleshoot phone line and credit card machine |
10/22/2019 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W36948
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: Immigrant pro upgrade, check Elaine attachment issue and update phone extension. |
10/22/2019 11:00 am |
Chu Hsieh | With Customer Signature |
|
W36947
|
Remote |
KHLG & Associates, Inc. Odilia Bautista Work Requested: Millie was organizing her Outlook and emails went missing. Create new users on ProCore |
10/21/2019 02:00 pm |
Chu Hsieh | No Signature: remote support |
|
W36945
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: Setup new workstations |
10/22/2019 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W36944
|
Service Contract Onsite |
Morrico Equipment Rene Molinos Work Requested: Install Serdia license. Change security rights for Heath |
10/21/2019 02:30 pm |
Chu Hsieh | With Customer Signature |
|
W36942
|
Service Contract Remote |
Island Cancer Center Colin O'Connell Work Requested: Create a 40 foot Cat6 patch cable |
10/20/2019 04:20 pm |
Chu Hsieh | No Signature: Remote |
|
W36941
|
Service Contract Onsite |
KHLG & Associates, Inc. Alfred Leon Guerrero Work Requested: Assist Alfred with 3CX Phone System. |
10/21/2019 02:30 pm |
Kevin Hsueh | With Customer Signature |
|
W36938
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: Troubleshoot Network Connection. |
10/18/2019 09:34 am |
Kevin Hsueh | With Customer Signature |
|
W36937
|
Remote |
KHLG & Associates, Inc. Odilia Bautista Work Requested: Check fix done by Xerox tech on new copier. Fix printer issue on Alfred's laptop to print to new Xerox printer. Check server backups. |
10/17/2019 10:30 am |
Chu Hsieh | No Signature: remote support |
|
W36936
|
Service Contract Remote |
Roberts, Fowler & Visosky Tim Roberts Work Requested: Create policy rule on SonicWall ESA5000 to delete all email addresses containing "JPMontFort" |
10/17/2019 10:00 am |
Chu Hsieh | No Signature: remote support |
|
W36933
|
Service Contract Onsite |
Morrico Equipment Rene Molinos Work Requested: FUSO Software Update. Check Robert's laptop. Add exception on AVG to exclude NfwCallScheduler.exe from being deleted. |
10/15/2019 01:30 pm |
Chu Hsieh | With Customer Signature |
|
W36931
|
Onsite |
KHLG & Associates, Inc. Odilia Bautista Work Requested: Deliver and setup 5 24" monitor. Apply for badge and decal. |
10/16/2019 09:30 am |
Chu Hsieh | No Signature: No one to sign |
|
W36930
|
Service Contract Onsite |
Island Medical Staff and Billing Carolyn Mafnas Work Requested: Check network cable on desk in front of Carolyn |
10/15/2019 04:45 pm |
Chu Hsieh | With Customer Signature |
|
W36929
|
Service Contract Remote |
Isa Dental Linda Santos Work Requested: Troubleshoot TimeQplus Access. |
10/15/2019 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W36926
|
Service Contract Onsite |
Island Cancer Center Colin O'Connell Work Requested: Interconnect ICC to gsc network |
10/15/2019 10:15 am |
Chu Hsieh | With Customer Signature |
|
W36925
|
Onsite |
KHLG & Associates, Inc. Odilia Bautista Work Requested: Setup MillieG and deploy 5 remaining laptops. |
10/14/2019 09:30 am |
Chu Hsieh | No Signature: No one to sign |
|
W36924
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: Melet laptop lost trust relationship |
10/14/2019 04:30 pm |
Chu Hsieh | With Customer Signature |
|
W36923
|
Inhouse |
KHLG & Associates, Inc. Odilia Bautista Work Requested: Continue prepping 5 new laptops |
10/12/2019 01:00 pm |
Chu Hsieh | No Signature: Remote and inhouse |
|
W36922
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: Change password for ValerieA who is no longer with RFV. |
10/11/2019 04:30 pm |
Chu Hsieh | No Signature: remote support |
|
W36921
|
Onsite |
KHLG & Associates, Inc. Odilia Bautista Work Requested: Setup 2 laptops at GIAA Terminal Office and configure Xerox printer |
10/11/2019 09:00 am |
Chu Hsieh | No Signature: inhouse support |
|
W36919
|
Inhouse |
KHLG & Associates, Inc. Odilia Bautista Work Requested: Prep up 2 laptops Gerry and Jong |
10/10/2019 10:00 am |
Chu Hsieh | No Signature: Remote and in house work |
|
W36918
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: immigrant pro upgrade |
10/10/2019 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W36917
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Cristie Graniel Work Requested: Setup new printer for Todd |
10/10/2019 10:30 am |
Kevin Hsueh | With Customer Signature |
|
W36916
|
Onsite |
KHLG & Associates, Inc. Odilia Bautista Work Requested: Pull and terminal 7 network cables at GIAA Terminal Office. Install UPS, VPN router and 8-port PoE switch. |
10/09/2019 10:30 am |
Chu Hsieh | No Signature: remote support and no one to sign |
|
W36915
|
Inhouse |
KHLG & Associates, Inc. Odilia Bautista Work Requested: Configure VPN router for GIAATerminal to KHLG office. Setup NOIP.com DDNS. Webconference with ProCore. |
10/08/2019 10:00 am |
Chu Hsieh | No Signature: remote and inhouse |
|
W36914
|
Remote |
KHLG & Associates, Inc. Odilia Bautista Work Requested: Change CM email distribution. Modify VPN setup for ARFF and KHLG to use NOIP.com DDNS |
10/03/2019 10:00 am |
Chu Hsieh | No Signature: remote support |
|
W36913
|
Onsite |
KHLG & Associates, Inc. Odilia Bautista Work Requested: Create new email accounts, distribution group, and wire ARFF office. |
10/02/2019 10:00 am |
Chu Hsieh | No Signature: remote support and not one available to sign |
|
W36912
|
Onsite |
KHLG & Associates, Inc. Odilia Bautista Work Requested: Setup new Xerox printer at KHLG office. Visit Terminal office to let GTA tech install VDSL circuit. |
10/01/2019 02:00 pm |
Chu Hsieh | No Signature: No one available |
|
W36908
|
Project Onsite |
Unitek Environmental LeRoy Moore Work Requested: Unitek Project: Upgrade Laptop to Windows 10 Pro. |
10/09/2019 08:30 am |
Kevin Hsueh | No Signature: Project |
|
W36907
|
Project Onsite |
Unitek Environmental Conchita Iglopas Work Requested: Unitek Project: Upgrade Workstations to Windows 10 Pro. |
10/08/2019 01:30 pm |
Kevin Hsueh | No Signature: Project |
|
W36906
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: Troubleshoot PDF issue |
10/08/2019 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W36905
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: Setup new employee on workstation. |
10/04/2019 03:00 pm |
Kevin Hsueh | With Customer Signature |
|
W36902
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: No external emails coming in. |
10/03/2019 10:00 am |
Chu Hsieh | With Customer Signature |
|
W36897
|
Service Contract Remote |
JMC Equipment Rental Mark Peredo Work Requested: Create account for new employee. |
10/02/2019 03:30 pm |
Kevin Hsueh | No Signature: Remote Support - Mark Peredo |
|
W36895
|
Project Onsite |
Unitek Environmental Conchita Iglopas Work Requested: Unitek Project: upgrade worksations to Windows 10 Pro. |
10/02/2019 01:30 pm |
Kevin Hsueh | No Signature: Project |
|
W36894
|
Service Contract Remote |
Thompson, Thompson & Alcantara, P.C. Cristie Graniel Work Requested: Add domain to SonicWALL Whitelist. |
10/02/2019 10:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W36893
|
Service Contract Remote |
Office of Public Accountability Edlyn Dalisay Work Requested: Generate and send September 2019 Monthly Report. |
10/02/2019 10:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W36892
|
Service Contract Onsite |
Guam Memorial Park Agnes Quitugua Work Requested: Printer issue |
10/02/2019 09:45 am |
Chu Hsieh | With Customer Signature |
|
W36891
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: Troubleshoot Carestream Sensors. |
10/02/2019 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W36890
|
Service Contract Remote |
Roberts, Fowler & Visosky Tim Roberts Work Requested: Tim is still getting email from jpmonfort |
10/01/2019 11:00 am |
Chu Hsieh | No Signature: remote support |
|
W36889
|
Service Contract Onsite |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: Transfer QuickBooks Database Manager and QuickBooks Company Files to APPSRV. |
10/01/2019 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W36888
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: Issues with OneBlox out of storage space |
10/01/2019 08:30 am |
Chu Hsieh | With Customer Signature |
|
W36887
|
Project Onsite |
Sagua Managu Birthing Center Eileen Pascua Work Requested: Provide Promethean ActivPanel Basic Training to Sagua Managu Staff |
10/01/2019 09:00 am |
Jason Soliva | With Customer Signature |
|
W36886
|
Service Contract Remote |
Roberts, Fowler & Visosky Tim Roberts Work Requested: Tim request to blacklist on a particular sender emails |
09/30/2019 02:00 pm |
Chu Hsieh | No Signature: remote support |
|
W36884
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Cristie Graniel Work Requested: Troubleshoot corrupted Word Perfect file. |
09/30/2019 12:00 pm |
Kevin Hsueh | With Customer Signature |
|
W36880
|
Service Contract Onsite |
Guam Memorial Park Agnes Quitugua Work Requested: Setup Agnes' email account on mobile phone. |
09/27/2019 03:00 pm |
Kevin Hsueh | With Customer Signature |
|
W36877
|
Service Contract Remote |
Roberts, Fowler & Visosky Tim Roberts Work Requested: Block domain udat.biz per Tim Roberts' request. |
09/26/2019 11:22 am |
Kevin Hsueh | No Signature: Remote Support |
|
W36873
|
Service Contract Remote |
Thompson, Thompson & Alcantara, P.C. Cristie Graniel Work Requested: Check access to ttalaw.net. Not accessible per Todd Thompson. |
09/25/2019 11:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W36870
|
Service Contract Onsite |
Island Medical Staff and Billing Carolyn Mafnas Work Requested: Troubleshoot IMSB Fax Line |
09/24/2019 10:30 am |
Kevin Hsueh | With Customer Signature |
|
W36868
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: Troubleshoot Various Issues. Deploy SEP to server and workstations. |
09/26/2019 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W36867
|
Service Contract Inhouse |
JMC Equipment Rental Mark Peredo Work Requested: Setup SonicWALL TZ350 |
09/23/2019 04:30 pm |
Kevin Hsueh | With Customer Signature |
|
W36864
|
Project Remote |
Unitek Environmental Conchita Iglopas Work Requested: Unitek Project: Create security groups and user accounts. |
09/23/2019 02:39 pm |
Kevin Hsueh | No Signature: Project |
|
W36861
|
Project Onsite |
Guam Behavioral Health and Wellness Center Charlene B. Cruz Work Requested: Delivering Promethean Activpanel Mobile Stand to GBHWC |
09/20/2019 04:23 pm |
Jason Soliva | With Customer Signature |
|
W36860
|
Project Onsite |
Sagua Managu Birthing Center Eileen Pascua Work Requested: Installation of Promethean Activpanel |
09/20/2019 01:06 pm |
Jason Soliva | With Customer Signature |
|
W36859
Ref/PO#P196A01348 |
Project Onsite |
Guam Behavioral Health and Wellness Center Charlene B. Cruz Work Requested: Install Promethean ActivPanel 70" Mobile System |
09/20/2019 10:00 am |
Jason Soliva | With Customer Signature |
|
W36856
|
Project Onsite |
Unitek Environmental Conchita Iglopas Work Requested: Unitek Server Project |
09/19/2019 01:00 pm |
Kevin Hsueh | No Signature: Project |
|
W36854
|
Project Onsite |
Unitek Environmental Conchita Iglopas Work Requested: Deliver and rack server and server peripherals. |
09/18/2019 02:00 pm |
Kevin Hsueh | No Signature: Project |
|
W36851
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: Colin report SSL certificate errors on accessing Exchange |
09/17/2019 10:30 am |
Chu Hsieh | With Customer Signature |
|
W36845
|
Onsite |
Title Guaranty of Guam Ryan Mummert Work Requested: Check 3CX call flow |
09/16/2019 10:30 am |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: |
|
W36844
|
Service Contract Onsite |
Morrico Equipment Rene Molinos Work Requested: Various service requests by Rene |
09/16/2019 10:00 am |
Chu Hsieh | With Customer Signature |
|
W36843
|
Project Onsite |
Hilton Grand Vacations Company Sho Hammond Work Requested: Register all HGVC employees on Access Control PIN Pad. |
09/13/2019 03:30 pm |
Kevin Hsueh | No Signature: Project |
|
W36842
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: Troubleshoot Rose's workstation. Unable to login. |
09/13/2019 11:16 am |
Kevin Hsueh | With Customer Signature |
|
W36839
|
Service Contract Remote |
Isa Dental Linda Santos Work Requested: Linda reported unable to receive any emails |
09/12/2019 02:15 pm |
Chu Hsieh | No Signature: remote support |
|
W36834
|
Service Contract Onsite |
Island Cancer Center Colin O'Connell Work Requested: Meeting to discuss Varian migration |
09/11/2019 02:00 pm |
Chu Hsieh | With Customer Signature |
|
W36832
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: Exchange server not accessible |
09/11/2019 10:00 am |
Chu Hsieh | No Signature: remote support |
|
W36831
|
Service Contract Remote |
Morrico Equipment Torgun Smith Work Requested: Torgun in Jordan unable to sync Outlook to Exchange |
09/10/2019 05:00 pm |
Chu Hsieh | No Signature: Remote support |
|
W36830
|
Onsite |
Hilton Grand Vacations Company Sho Hammond Work Requested: Access Control Project |
09/11/2019 02:00 pm |
Kevin Hsueh | No Signature: Project |
|
W36826
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: Troubleshoot Extension 100. |
09/10/2019 02:30 pm |
Kevin Hsueh | With Customer Signature |
|
W36825
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: change "Legal Secretary" to "Legal Assistant" on their website |
09/10/2019 01:00 pm |
Pam Castilla | No Signature: Remote Support [Sophia Sanchez] |
|
W36824
|
Service Contract Onsite |
Marianas Gas Corporation Cynthia Pizarro Work Requested: Rose unable to access network. Yealink phone keeps rebooting. |
09/10/2019 10:15 am |
Chu Hsieh | With Customer Signature |
|
W36822
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: Troubleshoot Fax Line and workstation issue |
09/10/2019 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W36821
|
Service Contract Onsite |
Island Medical Staff and Billing Carolyn Mafnas Work Requested: Install new headsets procured by IMSB. |
09/10/2019 09:00 pm |
Kevin Hsueh | With Customer Signature |
|
W36820
|
Service Contract Inhouse |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: Reprep Lenovo ThinkCentre M73 |
09/09/2019 03:30 pm |
Kevin Hsueh | With Customer Signature |
|
W36819
|
Service Contract Onsite |
Marianas Gas Corporation Cynthia Pizarro Work Requested: Rose is unable to see network drives |
09/09/2019 11:17 am |
Chu Hsieh | With Customer Signature |
|
W36816
|
Service Contract Onsite |
Morrico Equipment Rene Molinos Work Requested: Various issues. |
09/06/2019 09:11 am |
Chu Hsieh | With Customer Signature |
|
W36815
|
Service Contract Remote |
Marianas Gas Corporation Cynthia Pizarro Work Requested: Glenda has issues with Outlook |
09/05/2019 03:45 pm |
Chu Hsieh | No Signature: remote support |
|
W36813
|
Service Contract Remote |
Isa Dental Linda Santos Work Requested: Linda reported unable to receive emails from Exchange |
09/04/2019 04:00 pm |
Chu Hsieh | No Signature: remote support |
|
W36812
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: Michelle Magdaluyo's computer unable to connect to internet and network drives. |
09/03/2019 09:30 am |
Jason Soliva | With Customer Signature |
|
W36811
|
Service Contract Remote |
Office of Public Accountability Edlyn Dalisay Work Requested: Generate and send August Monthly Report. |
08/30/2019 01:34 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W36810
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: Elaine unable to attach files in Outlook 2016 |
08/30/2019 11:15 am |
Chu Hsieh | With Customer Signature |
|
W36805
Ref/PO#PO# 20192012-00 |
Project Onsite |
Guam Department of Education Therese Babauta Work Requested: Install Projector Lamp as of GDOE PO# 20192012-00. |
10/31/2019 08:30 am |
Jason Soliva | With Customer Signature |
|
W36803
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: Troubleshoot network at JMC dispatch office. Network down. |
08/29/2019 10:46 am |
Kevin Hsueh | With Customer Signature |
|
W36798
|
Service Contract Remote |
JMC Equipment Rental Mark Peredo Work Requested: Troubleshoot Email issue. |
08/27/2019 05:30 pm |
Kevin Hsueh | No Signature: Remote Support: Mark Peredo |
|
W36796
|
Project Inhouse |
Unitek Environmental LeRoy Moore Work Requested: Lenovo Server Project. |
08/26/2019 01:00 pm |
Kevin Hsueh | No Signature: Project |
|
W36793
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: Install SSL certificate. |
08/23/2019 02:00 pm |
Chu Hsieh | With Customer Signature |
|
W36792
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: Install Maintenance Kit on HP DesignJet T1100. |
08/26/2019 01:30 pm |
Chu Hsieh | With Customer Signature |
|
W36789
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Cristie Graniel Work Requested: Troubleshoot QuickBooks Issue. |
08/22/2019 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W36787
|
Service Contract Remote |
JMC Equipment Rental Mark Peredo Work Requested: Install Windows Updates on Server. |
08/21/2019 03:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W36781
|
Project Inhouse |
Unitek Environmental LeRoy Moore Work Requested: Unitek Server Project |
08/20/2019 08:48 am |
Kevin Hsueh | No Signature: Project |
|
W36779
|
Service Contract Inhouse |
Micronesian Divers Association Lee Webber Work Requested: Reprep Laptop with Windows 10. |
08/19/2019 11:00 am |
Kevin Hsueh | With Customer Signature |
|
W36778
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: Issues with Shadowprotect on GSCDC server. |
08/19/2019 11:07 am |
Chu Hsieh | With Customer Signature |
|
W36777
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: Troubleshoot Email Issues. |
08/19/2019 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W36775
|
Project Onsite |
Guam Surgicenter Colin O'Connell Work Requested: Clean up the unused 66 blocks and cross connect cables from the old analog phone system |
08/16/2019 03:30 pm |
Chu Hsieh | No Signature: project |
|
W36774
|
Project Onsite |
Guam Surgicenter Colin O'Connell Work Requested: Tone and Trace lines |
08/16/2019 03:30 pm |
Kevin Hsueh | No Signature: project |
|
W36766
|
Project Onsite |
Domino's Pizza of Guam Steve Huhne Work Requested: Deploy SonicWALL TZ350 at Airport location |
08/15/2019 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W36755
|
Service Contract Onsite |
Cinnabon Chuck Williams Work Requested: Troubleshoot internet/network issues. |
08/12/2019 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W36754
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Cristie Graniel Work Requested: Add gpawa.com to SonicWALL Whitelist. |
08/12/2019 10:54 am |
Kevin Hsueh | No Signature: Remote Support |
|
W36753
|
Service Contract Remote |
Isa Dental Linda Santos Work Requested: Troubleshoot Email Issues (Unable to send or receive emails) |
08/12/2019 10:51 am |
Kevin Hsueh | No Signature: Remote Support |
|
W36750
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: Sophia unable to connect VPN to RFV Office |
08/05/2019 08:30 am |
Chu Hsieh | No Signature: remote support |
|
W36749
|
Service Contract Onsite |
Marianas Gas Corporation Del Estampador Work Requested: Troubleshoot Denali with Denali support |
08/08/2019 08:00 am |
Kevin Hsueh | With Customer Signature |
|
W36748
|
Inhouse |
Unitek Environmental LeRoy Moore Work Requested: Unitek Server Project |
08/07/2019 02:04 pm |
Kevin Hsueh | No Signature: Project |
|
W36747
|
Service Contract Onsite |
Morrico Equipment Rene Molinos Work Requested: Various service request |
08/07/2019 01:30 pm |
Chu Hsieh | With Customer Signature |
|
W36743
|
Service Contract Onsite |
JMC Equipment Rental Corey Paulino Work Requested: Troubleshoot email issues on Coreys workstation. |
08/06/2019 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W36742
|
Project Onsite |
Domino's Pizza of Guam Steve Huhne Work Requested: Deploy SonicWALL TZ350 at Agana Location |
08/06/2019 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W36738
|
Onsite |
KHLG & Associates, Inc. Odilia Bautista Work Requested: Promethean IWB Training |
08/05/2019 10:00 am |
Jason Soliva | With Customer Signature |
|
W36735
|
Service Contract Onsite |
Marianas Gas Corporation Selina Ashland Work Requested: Troubleshoot Selina's Laptop. Troubleshoot various issues. |
08/01/2019 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W36734
|
Service Contract Remote |
Office of Public Accountability Edlyn Dalisay Work Requested: Generate and send July Monthly Report. |
08/01/2019 11:50 am |
Kevin Hsueh | No Signature: Remote Support: Edlyn Dalisay |
|
W36733
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: Deliver and install 2 Planar Monitors and 4 UPS units. |
08/01/2019 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W36724
|
Service Contract Remote |
Micronesian Divers Association Lee Webber Work Requested: Disable old email accounts on MDASRV. |
07/30/2019 09:00 am |
Kevin Hsueh | No Signature: Remote Support: Lee Webber |
|
W36719
|
Service Contract Remote |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: Troubleshoot Internet. Unable to browse internet from Royal Orchid office workstations. |
07/29/2019 12:00 pm |
Kevin Hsueh | No Signature: Remote Support: Jiao Jiao Zhu |
|
W36718
|
Project Onsite |
Guam Insurance Adjusters Bridget Bagiac Work Requested: reimage workstation. |
07/29/2019 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W36711
|
Project Onsite |
Guam Surgicenter Colin O'Connell Work Requested: GSC Project: Fiber cutover. |
07/24/2019 04:00 pm |
Kevin Hsueh | No Signature: project |
|
W36710
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: Update PCI Compliance on Securitymetrics.com |
07/24/2019 03:00 pm |
Kevin Hsueh | No Signature: Remote Support: Roxanne Williams |
|
W36709
|
Project Onsite |
Guam Surgicenter Colin O'Connell Work Requested: Migrate to new fiber, CAT6 patches and rearrange server rack |
07/24/2019 04:30 pm |
Chu Hsieh | No Signature: Project |
|
W36706
|
Service Contract Remote |
Micronesian Divers Association Lee Webber Work Requested: Update and clean up email addresses and email distribution groups. |
07/24/2019 10:30 am |
Kevin Hsueh | No Signature: Remote Support: Lee Webber |
|
W36702
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: Reset Nai@mdaguam.com password. Provide member lists for distribution groups. |
07/23/2019 09:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W36701
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: Lindys pc lost trust to domain. Upgrade Immigrant Pro |
07/23/2019 10:00 am |
Chu Hsieh | With Customer Signature |
|
W36697
|
Project Onsite |
Guam Surgicenter Colin O'Connell Work Requested: GSC Project. |
07/18/2019 01:30 pm |
Kevin Hsueh | No Signature: project |
|
W36687
|
Service Contract Inhouse |
Guam Shipyard Verny Yambao Work Requested: Autocad timing out. |
07/12/2019 03:00 pm |
Kevin Hsueh | With Customer Signature |
|
W36685
|
Project Onsite |
Guam Surgicenter Colin O'Connell Work Requested: Terminate fiber at ICC |
07/11/2019 02:00 pm |
Chu Hsieh | No Signature: project |
|
W36684
|
Service Contract Onsite |
Guam Insurance Adjusters Bridget Bagiac Work Requested: Reimage workstation. |
07/11/2019 10:30 am |
Kevin Hsueh | With Customer Signature |
|
W36681
|
Service Contract Onsite |
Marianas Gas Corporation Del Estampador Work Requested: Troubleshoot MGC Harmon Fax Line. Copy Selina Ashland's data (From old laptop) to user drive on MGC Server. |
07/10/2019 03:30 pm |
Kevin Hsueh | With Customer Signature |
|
W36680
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: Install RAM on workstation. Gather Lenovo XCC logs. |
07/09/2019 02:30 pm |
Kevin Hsueh | With Customer Signature |
|
W36679
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: Troubleshoot Melets Laptop. |
07/09/2019 10:30 am |
Kevin Hsueh | With Customer Signature |
|
W36676
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: Install Office 2016 on FrontDesk, setup conferenceroom account and check Tims PC on folder search. |
07/08/2019 02:00 pm |
Chu Hsieh | With Customer Signature |
|
W36674
|
Project Remote |
Guam Advance Enterprises, Inc. Mike Lee Work Requested: Logo update, per email request of Erenio Parian. |
07/08/2019 11:00 am |
Pam Castilla | No Signature: Remote Support: Erenio Parian (Project) |
|
W36670
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: Pick up OP C and D Workstations to reprep at DSI. |
07/03/2019 03:30 pm |
Kevin Hsueh | With Customer Signature |
|
W36669
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: Make changes to email distribution list |
07/02/2019 04:45 pm |
Chu Hsieh | No Signature: Remote support. |
|
W36668
|
Service Contract Remote |
Guam Surgicenter Colin O'Connell Work Requested: Conference call with KFPI, Melissa, Colin and Joey regarding fire suppression system for new server room |
07/02/2019 07:00 am |
Chu Hsieh | No Signature: remote service; phone conference |
|
W36667
|
Service Contract Remote |
Morrico Equipment Allan Morrison Work Requested: Remotely check Allan's laptop on constant 58 PUP malware infection being detected daily. |
07/02/2019 02:00 pm |
Chu Hsieh | No Signature: remote support with Allan Morrison |
|
W36666
|
Service Contract Remote |
Morrico Equipment Michelle Bordallo Work Requested: Michelle reported EBS-SQL server backup failed |
07/02/2019 11:00 am |
Chu Hsieh | No Signature: Remote support with Michelle |
|
W36662
|
Service Contract Onsite |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: Deliver Lenovo Server (APPSRV) |
07/02/2019 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W36661
|
Service Contract Remote |
Guam Shipyard Cynthia Pizarro Work Requested: Check GeoIP Filter. Cynthia is off island and reported she cannot access emails or remote website. |
07/02/2019 08:30 am |
Kevin Hsueh | No Signature: Remote Support: Cynthia Pizarro |
|
W36659
|
Service Contract Onsite |
Morrico Equipment Ross B. Morrison Work Requested: Setup Ross' new laptop. |
07/01/2019 03:00 pm |
Chu Hsieh | With Customer Signature |
|
W36657
|
Service Contract Inhouse |
Office of Public Accountability Edlyn Dalisay Work Requested: Generate and Send June 2019 Monthly Report. |
07/01/2019 01:00 pm |
Kevin Hsueh | No Signature: inhouse service covered by OPA Service Contract Agreement. |
|
W36656
|
Service Contract Inhouse |
Marianas Gas Corporation Selina Ashland Work Requested: Copy data on Lenovo ThinkPad Laptop from SAshland profile. |
07/01/2019 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W36655
|
Inhouse |
Pacific Data Systems Josephine Q. Chong Work Requested: To document the pickup of warranty Promethean ActivPanel under Promethean Warranty Case Number: 01017858. Defective ActivPanel: P70D-J31Z1AXPA0194 Replacement ActivPanel: P70D-IB1Z1AXPA1558 |
11/30/-0001 12:00 am |
Jennifer Borja | No Signature: Remote Support |
|
W36654
|
Onsite |
KHLG & Associates, Inc. Odilia Bautista Work Requested: Troubleshoot Security System. |
06/28/2019 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W36643
|
Inhouse |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: Upgrading Tower |
06/26/2019 10:30 am |
Chu Hsieh | With Customer Signature |
|
W36635
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: Troubleshoot WiFi issue at Marks Home |
06/24/2019 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W36629
|
Onsite |
KHLG & Associates, Inc. Odilia Bautista Work Requested: Troubleshoot security system |
06/21/2019 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W36624
|
Service Contract Inhouse |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: Troubleshoot: Lenovo Tower Messenger dropped off Lenovo ThinkCentre for service. |
06/20/2019 10:30 am |
Chu Hsieh | With Customer Signature |
|
W36620
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: New server room meeting |
06/19/2019 02:00 pm |
Chu Hsieh | With Customer Signature |
|
W36618
|
Service Contract Remote |
Micronesian Divers Association Lee Webber Work Requested: Troubleshoot QuickBooks Database Manager on MDASRV. Troubleshoot Raquel's CounterPoint access. |
06/19/2019 11:00 am |
Kevin Hsueh | No Signature: Remote Support: Raquel Brion |
|
W36608
|
Onsite |
Guam Insurance Adjusters Bridget Bagiac Work Requested: Secure raceways with mounting screws. |
06/14/2019 03:30 pm |
Jason Soliva | With Customer Signature |
|
W36606
|
Service Contract Remote |
JMC Equipment Rental Mark Peredo Work Requested: Add hawthornecat.com and cenpos.com to SonicWALL Address Book Whitelist. |
06/14/2019 10:30 am |
Kevin Hsueh | No Signature: Remote Support: Mark Peredo |
|
W36605
|
Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: Create Lenovo RMA Request for 2 failed HDDs. |
06/14/2019 09:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W36600
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: Pickup 2 desktop computers |
06/13/2019 11:30 am |
Jason Soliva | With Customer Signature |
|
W36598
|
Project Onsite |
Johnson, D.D.S., Jeffrey Jeffrey Johnson, D.D.S. Work Requested: basic user training and turn over documentations |
06/12/2019 04:00 pm |
Chu Hsieh | No Signature: project |
|
W36595
|
Service Contract Remote |
Guam Memorial Park Agnes Quitugua Work Requested: Create new account for Crissy Benavente. |
06/11/2019 11:00 am |
Kevin Hsueh | No Signature: Remote Support: Agnes Quitagua |
|
W36593
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: Troubleshoot NVR |
06/11/2019 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W36591
|
Project Onsite |
Johnson, D.D.S., Jeffrey Jeffrey Johnson, D.D.S. Work Requested: Setup remote viewing on mobile phones and ipad. |
06/05/2019 03:00 pm |
Chu Hsieh | No Signature: Project |
|
W36586
|
Service Contract Remote |
Office of Public Accountability Edlyn Dalisay Work Requested: Generate and send May Monthly Report. |
06/07/2019 03:00 pm |
Kevin Hsueh | No Signature: Remote Support: Edlyn Dalisay |
|
W36585
|
Project Remote |
Guam Advance Enterprises, Inc. Mike Lee Work Requested: Project turnover, completion of documentation. |
06/07/2019 11:30 am |
Pam Castilla | No Signature: project |
|
W36584
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: Troubleshoot Register 1. |
06/07/2019 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W36583
|
Project Onsite |
Alpha Insurers Jeffrey Hsiao Work Requested: Deliver and setup SonicWALL TZ350. |
06/07/2019 08:00 am |
Kevin Hsueh | With Customer Signature |
|
W36580
|
Project Remote |
Guam Advance Enterprises, Inc. Mike Lee Work Requested: CMS Training. |
06/07/2019 11:00 am |
Pam Castilla | No Signature: project |
|
W36578
|
Project Remote |
Guam Advance Enterprises, Inc. Mike Lee Work Requested: Final QA- mobile responsiveness |
05/29/2019 09:00 am |
Pam Castilla | No Signature: project |
|
W36577
|
Project Remote |
Guam Advance Enterprises, Inc. Mike Lee Work Requested: Final QA- browser compatibility check |
05/28/2019 09:00 am |
Pam Castilla | No Signature: project |
|
W36576
|
Project Remote |
Guam Advance Enterprises, Inc. Mike Lee Work Requested: Final QA- CMS, security access, site loading and performance |
05/27/2019 09:00 am |
Pam Castilla | No Signature: project |
|
W36575
|
Project Remote |
Guam Advance Enterprises, Inc. Mike Lee Work Requested: Received web design files. Integrate with CMS. |
05/24/2019 01:00 pm |
Pam Castilla | No Signature: project |
|
W36574
|
Project Remote |
Guam Advance Enterprises, Inc. Mike Lee Work Requested: third phase of QA- mobile responsiveness |
05/22/2019 09:00 am |
Pam Castilla | No Signature: project |
|
W36573
|
Project Remote |
Guam Advance Enterprises, Inc. Mike Lee Work Requested: Second phase of QA- browser compatibility check |
05/21/2019 09:00 am |
Pam Castilla | No Signature: project |
|
W36572
|
Project Remote |
Guam Advance Enterprises, Inc. Mike Lee Work Requested: First phase of QA- CMS, security access, plugins, media, site loading and performance |
05/20/2019 09:00 am |
Pam Castilla | No Signature: project |
|
W36571
|
Project Remote |
Guam Advance Enterprises, Inc. Mike Lee Work Requested: Optimized database structure and scripting. Continue QA process |
05/17/2019 09:00 am |
Pam Castilla | No Signature: project |
|
W36568
|
Service Contract Onsite |
Guam Insurance Adjusters Bridget Bagiac Work Requested: Replace remaining ups batteries |
06/04/2019 02:30 pm |
Chu Hsieh | With Customer Signature |
|
W36567
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: 2x 600gb sas HDD marked failed on main server |
06/04/2019 01:00 pm |
Chu Hsieh | With Customer Signature |
|
W36566
|
Service Contract Onsite |
Morrico Equipment Rene Molinos Work Requested: Setup pc for parts, troubleshoot Jen IP phones and relocate schedule board pc |
06/04/2019 09:30 am |
Chu Hsieh | With Customer Signature |
|
W36564
|
Service Contract Onsite |
Guam Insurance Adjusters Bridget Bagiac Work Requested: Altigen IP phone down |
06/03/2019 03:00 pm |
Chu Hsieh | With Customer Signature |
|
W36563
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: Setup 2 Lenovo workstations (for Cynthia and Mr. Pothen) |
06/04/2019 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W36562
|
Service Contract Inhouse |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: Setup Lenovo ThinkServer ST550 |
06/03/2019 03:00 pm |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: Server to be delivered to Royal Orchid |
|
W36561
|
Service Contract Onsite |
Marianas Gas Corporation Selina Ashland Work Requested: Unable to access Exchange server |
06/03/2019 02:00 pm |
Chu Hsieh | With Customer Signature |
|
W36558
|
Service Contract Onsite |
Marianas Gas Corporation Cynthia Pizarro Work Requested: Phone down and some users unable to print |
06/03/2019 12:00 pm |
Chu Hsieh | With Customer Signature |
|
W36557
|
Service Contract Onsite |
Guam Memorial Park Agnes Quitugua Work Requested: Lifelong not working |
06/03/2019 09:30 am |
Chu Hsieh | With Customer Signature |
|
W36556
|
Service Contract Onsite |
Morrico Equipment Rene Molinos Work Requested: Troubleshoot MiFi Issue |
06/03/2019 10:30 am |
Kevin Hsueh | With Customer Signature |
|
W36555
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: Troubleshoot various issues. |
06/03/2019 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W36549
|
Service Contract Inhouse |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: Install all server hardware components |
05/30/2019 04:00 pm |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: System to be delivered and setup at Royal Orchid |
|
W36548
|
Project Onsite |
Johnson, D.D.S., Jeffrey Jeffrey Johnson, D.D.S. Work Requested: Install home security camera system. |
05/30/2019 09:30 am |
Joy Baza |
No Signature: Remote Support
Signature for Later: Will return next week Wednesday to complete installation and training for the phone app. |
|
W36544
|
Service Contract Onsite |
Guam Insurance Adjusters Bridget Bagiac Work Requested: Check battery |
05/29/2019 02:00 pm |
Chu Hsieh | With Customer Signature |
|
W36540
|
Service Contract Remote |
JMC Equipment Rental Mark Peredo Work Requested: Install new SSL Certificate on JMC Server. |
05/28/2019 03:00 pm |
Kevin Hsueh | No Signature: Remote Support: Mark Peredo |
|
W36523
|
Project Remote |
Guam Advance Enterprises, Inc. Mike Lee Work Requested: Meeting with customer about project updates, per recent changes. |
05/22/2019 09:00 am |
Pam Castilla | No Signature: project |
|
W36522
|
Onsite |
Guam Surgicenter Colin O'Connell Work Requested: Discussion on Centricity upgrade. |
05/21/2019 01:50 pm |
Chu Hsieh | With Customer Signature |
|
W36521
|
Project Remote |
Guam Advance Enterprises, Inc. Mike Lee Work Requested: Website changes, per customer email. |
05/21/2019 01:00 pm |
Pam Castilla | No Signature: project |
|
W36516
|
Project Remote |
Guam Advance Enterprises, Inc. Mike Lee Work Requested: Make changes per email received from Erenio. |
05/20/2019 09:00 am |
Pam Castilla | No Signature: project |
|
W36511
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: Troubleshoot workstation at front counter |
05/17/2019 11:30 am |
Kevin Hsueh | With Customer Signature |
|
W36508
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: Reset Lily Pereda's Profile Password. |
05/16/2019 11:45 am |
Kevin Hsueh | No Signature: Remote Support |
|
W36506
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: Install MS Office 2016 Home/Business on David's PC |
05/16/2019 11:10 am |
Chu Hsieh | With Customer Signature |
|
W36504
|
Project Remote |
Guam Advance Enterprises, Inc. Mike Lee Work Requested: Meeting with Erenio to discuss beta website version. |
05/16/2019 11:00 am |
Pam Castilla | No Signature: project |
|
W36503
|
Project Remote |
Guam Advance Enterprises, Inc. Mike Lee Work Requested: Security Plugins, User Access Role Set-up, Caching System Set-up. Re-test different user login roles. Set-up page redirections. |
05/15/2019 08:00 am |
Pam Castilla | No Signature: project |
|
W36500
|
Service Contract Onsite |
Morrico Equipment Torgun Smith Work Requested: Activate Torguns MS Office 2010 |
05/14/2019 04:15 pm |
Kevin Hsueh | With Customer Signature |
|
W36497
|
Onsite |
Kloppenburg Cil Cascasan Work Requested: Reset 3CX Console Password. |
05/14/2019 02:00 pm |
Kevin Hsueh | No Signature: |
|
W36496
|
Service Contract Onsite |
Morrico Equipment Rene Molinos Work Requested: Troubleshoot Various Issues. |
05/14/2019 09:30 am |
Joy Baza | With Customer Signature |
|
W36495
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: Troubleshoot Various Issues. |
05/13/2019 03:30 pm |
Kevin Hsueh | With Customer Signature |
|
W36494
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: Troubleshoot Mr. Webber's Outlook Issues. |
05/13/2019 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W36491
|
Project Remote |
Guam Advance Enterprises, Inc. Mike Lee Work Requested: QA all pages; set-up and test mobile responsiveness |
05/09/2019 01:00 pm |
Pam Castilla | No Signature: Project |
|
W36488
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: Troubleshoot Email Issue |
05/10/2019 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W36486
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: Create 2 accounts for new staff. |
05/09/2019 04:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W36484
|
Service Contract Inhouse |
Isa Dental Linda Santos Work Requested: Upgrade qty. 2 desktop computers |
05/10/2019 11:00 am |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: |
|
W36483
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: Setup SonicWALL ESA 5000 |
05/08/2019 11:00 am |
Kevin Hsueh | With Customer Signature |
|
W36482
|
Service Contract Onsite |
Marianas Gas Corporation Cynthia Pizarro Work Requested: Deliver and setup SonicWALL ESA 5000 |
05/08/2019 11:00 am |
Kevin Hsueh | With Customer Signature |
|
W36481
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: Pickup 2 desktop computers |
05/08/2019 11:30 am |
Jason Soliva | With Customer Signature |
|
W36480
|
Project Remote |
Guam Advance Enterprises, Inc. Mike Lee Work Requested: Work on the following pages: About Us (Experiences, Licences and Certificates, Appreciation and Commendation, Key Personnel, Our Offices, and Employment), and Services (Mechanical, Electrical, Duct Fabrication and Retail). |
05/07/2019 08:00 am |
Pam Castilla | No Signature: Project |
|
W36479
|
Service Contract Onsite |
Roberts, Fowler & Visosky Tim Roberts Work Requested: Troubleshoot WiFi at Tim Roberts Home. |
05/07/2019 03:30 pm |
Kevin Hsueh | With Customer Signature |
|
W36475
|
Inhouse |
Express Business Service Joyce Santos Work Requested: Setup 3CX SBC for Pink Diamond |
05/06/2019 03:30 pm |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: |
|
W36474
|
Project Remote |
Guam Advance Enterprises, Inc. Mike Lee Work Requested: Integration of Content Management System to Website Pages |
05/06/2019 01:00 pm |
Pam Castilla | No Signature: Project |
|
W36473
|
Service Contract Inhouse |
Pretzelmaker Roxanne Simpkin-Williams Work Requested: Setup Lenovo ThinkCentre M710q |
05/06/2019 03:00 pm |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: |
|
W36472
|
Service Contract Inhouse |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: Initialize computer, install Windows 10, install Microsoft 2007 or 10 and install antivirus software |
05/10/2019 01:00 pm |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: |
|
W36471
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: Meeting to discuss new server room. |
05/06/2019 02:00 pm |
Chu Hsieh | With Customer Signature |
|
W36470
|
Service Contract Inhouse |
Marianas Gas Corporation Del Estampador Work Requested: Setup and Configure SonicWALL ESA 5000 |
05/03/2019 02:00 pm |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: |
|
W36468
|
Service Contract Remote |
Micronesian Divers Association Lee Webber Work Requested: Boat Software Update. New function for the Daily Afternoon Dives. |
04/30/2019 04:30 pm |
Pam Castilla | No Signature: Remote Support |
|
W36466
|
Project Remote |
Guam Advance Enterprises, Inc. Mike Lee Work Requested: CMS Testing of Modules. Development of Password Protect Downloadable Files Function. |
05/02/2019 10:00 am |
Pam Castilla | No Signature: Project |
|
W36465
|
Service Contract Inhouse |
Office of Public Accountability Edlyn Dalisay Work Requested: Generate and send April 2019 Monthly Report |
05/02/2019 12:30 pm |
Kevin Hsueh | No Signature: |
|
W36464
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: Deploy Dell and Lenovo Workstations to TRMA Staff |
05/02/2019 10:30 am |
Kevin Hsueh | With Customer Signature |
|
W36462
|
Service Contract Onsite |
Morrico Equipment Michelle Bordallo Work Requested: Al can not connect to wifi |
05/01/2019 03:15 pm |
Chu Hsieh | With Customer Signature |
|
W36461
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: Deliver and setup workstations. |
05/01/2019 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W36460
|
Onsite |
Pretzelmaker Roxanne Simpkin-Williams Work Requested: troubleshoot network issues |
05/01/2019 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W36459
|
Project Remote |
Guam Advance Enterprises, Inc. Mike Lee Work Requested: Development of Content Management System. |
04/30/2019 01:00 pm |
Pam Castilla | No Signature: Project |
|
W36457
|
Project Onsite |
J & B Modern Tech Nelia Bangayan Work Requested: Install RAM on JBSRV. Install QuickBooks 2019. |
04/30/2019 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W36456
|
Service Contract Onsite |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: Troubleshoot front desk pc issues |
04/30/2019 10:30 am |
Kevin Hsueh | With Customer Signature |
|
W36450
|
Onsite |
Pacific Retina Specialists Marie Paulin Work Requested: Project Warranty: Clean up network rack cabling. |
04/29/2019 03:00 pm |
Kevin Hsueh | With Customer Signature |
|
W36449
|
Project Onsite |
Guam Surgicenter Colin O'Connell Work Requested: Install 10Gbit NIC Centricity12 and SISSRV. |
04/26/2019 01:30 pm |
Chu Hsieh | With Customer Signature |
|
W36444
|
Project Remote |
Guam Advance Enterprises, Inc. Mike Lee Work Requested: Discussion with Erenio on the proposed design options. |
04/25/2019 10:00 am |
Pam Castilla | No Signature: Remote support |
|
W36443
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Cristie Graniel Work Requested: troubleshoot various issues |
04/25/2019 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W36439
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: Deliver and setup Lenovo workstation. Troubleshoot network connection issue for front counter pc. |
04/23/2019 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W36436
|
Service Contract Inhouse |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: Setup Lenovo ThinkStation P720 |
04/22/2019 03:00 pm |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: to be delivered and set up onsite |
|
W36435
|
Service Contract Inhouse |
Micronesian Divers Association Lee Webber Work Requested: Setup Lenovo Workstation |
04/22/2019 03:00 pm |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: System to be delivered and set up at MDA. |
|
W36429
|
Service Contract Inhouse |
Isa Dental Linda Santos Work Requested: Troubleshoot Lenovo ThinkCentre M93P. Unable to boot up properly. |
04/18/2019 03:00 pm |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: |
|
W36424
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: troubleshoot OP A workstation |
04/17/2019 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W36417
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: Troubleshoot Mr. Webbers outlook issues. |
04/16/2019 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W36414
|
Project Inhouse |
CloudConsole IT Services Filip Jorbrand Work Requested: Project documentation |
04/16/2019 10:00 am |
Melissa Dimla | No Signature: Internal task Tracking |
|
W36413
|
Project Inhouse |
Advanced Medical Access Philippines Kathleen Povadora Work Requested: Project documentation |
04/17/2019 08:00 am |
Melissa Dimla | No Signature: This is for internal tracking only |
|
W36412
|
Project Onsite |
Advanced Medical Access Philippines Kathleen Povadora Work Requested: End user and basic admin training |
04/16/2019 02:37 pm |
Melissa Dimla | With Customer Signature |
|
W36410
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: Install Immigrant Pro |
04/12/2019 02:00 pm |
Chu Hsieh | With Customer Signature |
|
W36408
|
Service Contract Inhouse |
Micronesian Divers Association Lee Webber Work Requested: Reset June's Profile Password. Troubleshoot outlook connection to exchange issues. |
04/12/2019 09:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W36407
|
Inhouse |
Future Smiles Orthodontics Dr. Paul Sauget DDS, MSD Work Requested: Install SSD and reprep Dell Inspiron 15 |
04/25/2019 07:17 am |
Kevin Hsueh | With Customer Signature |
|
W36405
|
Inhouse |
Starnes, Davis & Florie Kimberly Boone Work Requested: Conference Room Rental for Deposition. |
04/12/2019 08:00 am |
Kevin Hsueh | No Signature: |
|
W36400
|
Service Contract Onsite |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: Setup new UPS for Royal Orchid Server. |
04/11/2019 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W36396
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: troubleshoot AutoCAD issues with Autodesk support. |
04/10/2019 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W36393
|
Service Contract Inhouse |
Marianas Gas Corporation Del Estampador Work Requested: Reprep Lenovo M72e |
04/09/2019 08:30 am |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: |
|
W36391
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: Troubleshoot 3CX Phone System; Fax ATA down. |
04/08/2019 02:30 pm |
Kevin Hsueh | With Customer Signature |
|
W36387
|
Service Contract Onsite |
Marianas Gas Corporation Selina Ashland Work Requested: Troubleshoot various laptop issues |
04/05/2019 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W36380
|
Service Contract Onsite |
Guam Insurance Adjusters Bridget Bagiac Work Requested: AIG request changing DNS settings to 167.230.93.3 and 167.230.93.5 |
04/04/2019 02:00 pm |
Chu Hsieh | With Customer Signature |
|
W36378
|
Service Contract Inhouse |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: Reprep Jon's old PC |
04/03/2019 04:00 pm |
Chu Hsieh |
No Signature: Remote Support
Signature for Later: Customer will pickup |
|
W36377
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: Dave has issues opening ESPN websites |
04/03/2019 10:57 am |
Chu Hsieh | With Customer Signature |
|
W36376
|
Onsite |
Morrico Equipment Alma Dimla Work Requested: Some email bodies are blank. |
04/03/2019 10:00 am |
Chu Hsieh | With Customer Signature |
|
W36374
|
Service Contract Onsite |
Morrico Equipment Rene Molinos Work Requested: Various services. |
04/02/2019 02:00 pm |
Chu Hsieh | With Customer Signature |
|
W36364
|
Service Contract Inhouse |
Office of Public Accountability Edlyn Dalisay Work Requested: Generate and send March 2019 Monthly Report. |
04/01/2019 02:00 pm |
Kevin Hsueh | No Signature: |
|
W36363
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: Dispose of old UPS and Monitor equipment for ISA Dental. |
04/01/2019 11:30 am |
Kevin Hsueh | With Customer Signature |
|
W36362
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: Install Immigrant Pro 6.9p updates |
04/01/2019 10:00 am |
Chu Hsieh | With Customer Signature |
|
W36344
|
Project Onsite |
Advanced Medical Access Philippines Kathleen Povadora Work Requested: Server setup and installation with Rocky |
03/26/2019 01:00 pm |
Melissa Dimla | With Customer Signature |
|
W36343
|
Inhouse |
Oasis Reporting Services, LLC Taylor Lane Work Requested: Oasis Reporting Services Conference Room Rental. |
03/26/2019 02:00 am |
Kevin Hsueh | No Signature: |
|
W36340
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: Weekly new server room meeting |
03/25/2019 02:00 pm |
Chu Hsieh | With Customer Signature |
|
W36338
|
Service Contract Onsite |
Micronesian Divers Association Raquel Brion Work Requested: Install QuickBooks 2019 on MDASRV and accounting workstations. |
03/25/2019 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W36331
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: Troubleshoot workstation |
03/22/2019 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W36327
|
Remote |
Title Guaranty of Guam Ryan Mummert Work Requested: Check and confirm DID call flow on Title Guaranty 3CX Phone System. |
03/21/2019 09:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W36325
|
Service Contract Remote |
Guam Shipyard Cynthia Pizarro Work Requested: Configure 3CX Phone System to allow calls to Australia and Papua New Guinea |
03/20/2019 04:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W36324
|
Project Onsite |
Advanced Medical Access Philippines Kathleen Povadora Work Requested: Initial kick off meeting for 3CX Project |
03/20/2019 11:00 am |
Melissa Dimla |
No Signature: Remote Support
Signature for Later: I wasnt able to create work order because charge code wasnt created yet |
|
W36320
|
Inhouse |
Guam Shipyard Verny Yambao Work Requested: Laptop keeps freezing |
03/19/2019 02:16 pm |
Kevin Hsueh | With Customer Signature |
|
W36319
|
Project Onsite |
CloudConsole IT Services Filip Jorbrand Work Requested: End User Training and Telco Cutover |
03/19/2019 03:00 pm |
Melissa Dimla | With Customer Signature |
|
W36318
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: Troubleshoot June Webber's workstation. |
03/19/2019 10:30 am |
Kevin Hsueh | With Customer Signature |
|
W36312
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: New server room meeting |
03/18/2019 01:30 pm |
Chu Hsieh | With Customer Signature |
|
W36300
|
Onsite |
Title Guaranty of Guam Ryan Mummert Work Requested: Cutover to Patton SN4970 GW |
03/15/2019 06:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W36297
|
Project Onsite |
CloudConsole IT Services Filip Jorbrand Work Requested: End USer Training and Cut over to 3CX system |
03/15/2019 03:00 pm |
Melissa Dimla | With Customer Signature |
|
W36296
|
Service Contract Inhouse |
Morrico Equipment Rene Molinos Work Requested: Setup Lenovo Desktop. Deliver and setup onsite once completed. |
03/18/2019 03:00 pm |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: Workstation to be delivered and setup onsite. |
|
W36294
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: Troubleshoot Revit. |
03/14/2019 10:30 am |
Kevin Hsueh | With Customer Signature |
|
W36293
|
Service Contract Onsite |
Morrico Equipment Rene Molinos Work Requested: Troubleshoot Various Issues. |
03/14/2019 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W36292
|
Service Contract Remote |
Isa Dental Linda Santos Work Requested: Work with Dentrix support to pin remote session in preparation for Dentrix Upgrade. |
03/14/2019 07:30 am |
Kevin Hsueh | No Signature: Remote |
|
W36289
|
Service Contract Remote |
Morrico Equipment Michelle Bordallo Work Requested: Give access to Saylee's mailbox to michelle |
03/12/2019 02:50 pm |
Chu Hsieh | No Signature: Remote support |
|
W36286
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: Troubleshoot Network Issues. |
03/12/2019 11:00 am |
Kevin Hsueh | With Customer Signature |
|
W36283
|
Project Onsite |
CloudConsole IT Services Anthonette Malaluan Work Requested: Oversee server and gateway installation |
03/11/2019 03:00 pm |
Melissa Dimla | With Customer Signature |
|
W36281
|
Project Onsite |
CloudConsole IT Services Anthonette Malaluan Work Requested: Project kick off meeting with First Circle |
03/11/2019 10:00 am |
Melissa Dimla | With Customer Signature |
|
W36280
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: New server room meeting |
03/11/2019 10:00 am |
Chu Hsieh | With Customer Signature |
|
W36278
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: Setup ShadowProtect ImageManager |
03/08/2019 02:00 pm |
Chu Hsieh | With Customer Signature |
|
W36273
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: Work with Dentrix Support to update Dentrix from G5 to G7 Version. |
03/08/2019 12:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W36270
|
Service Contract Remote |
Office of Public Accountability Edlyn Dalisay Work Requested: Generate and send February 2019 Monthly Report |
03/07/2019 03:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W36269
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: Reset Frank Santos password (per Jojo's request) |
03/07/2019 03:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W36268
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: Troubleshoot workstation |
03/07/2019 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W36267
|
Service Contract Onsite |
Pretzelmaker Roxanne Simpkin-Williams Work Requested: Troubleshoot Pretzelmaker Mobile App. |
03/07/2019 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W36266
|
Service Contract Remote |
Isa Dental Linda Santos Work Requested: Work with Dentrix support to prep APPSRV for Dentrix Upgrade. |
03/07/2019 08:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W36264
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: Troubleshoot wifi and block spam |
03/06/2019 11:00 am |
Chu Hsieh | No Signature: remote support |
|
W36263
|
Service Contract Remote |
Micronesian Divers Association Raquel Brion Work Requested: Troubleshoot QuickBooks access. Per Raquel, she is unable to access. |
03/06/2019 08:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W36262
|
Service Contract Remote |
JMC Equipment Rental Mark Peredo Work Requested: Create 1 new user account for Dave Siguenza. |
03/06/2019 10:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W36258
Ref/PO#GCC PO# P1801953 |
Project Onsite |
Guam Community College Krizia Arianne Gozo Work Requested: Provide Promethean ActivPanel Basic Training to Campus Faculty and Staff |
03/07/2019 12:00 pm |
Jason Soliva | With Customer Signature |
|
W36257
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: Replace UPS batteries on main server. |
03/05/2019 12:00 pm |
Chu Hsieh | With Customer Signature |
|
W36256
|
Service Contract Onsite |
Marianas Gas Corporation Selina Ashland Work Requested: Troubleshoot workstation |
03/05/2019 01:00 pm |
Kevin Hsueh | With Customer Signature |
|
W36255
|
Service Contract Onsite |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: Deliver and setup workstation |
03/05/2019 11:00 am |
Kevin Hsueh | With Customer Signature |
|
W36254
|
Service Contract Onsite |
Office of Public Accountability Edlyn Dalisay Work Requested: Troubleshoot workstation |
03/05/2019 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W36253
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Cristie Graniel Work Requested: Deliver and setup workstation for Mitch |
03/05/2019 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W36252
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: Maria request to copy newcems data files from server to USB thumb drive. |
03/04/2019 03:00 pm |
Chu Hsieh | No Signature: Remote service |
|
W36251
|
Emergency Onsite |
Morrico Equipment Alma Dimla Work Requested: Alma unable to open Outlook. Mailbox size exceeds the 20GB limit of Outlook 2007. |
03/04/2019 03:00 pm |
Chu Hsieh | With Customer Signature |
|
W36249
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: Rick Frank reported message on GMPDC server |
03/01/2019 10:00 am |
Chu Hsieh | No Signature: Remote support |
|
W36248
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Cristie Graniel Work Requested: Install SSD on Mitch's workstation |
03/01/2019 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W36246
|
Service Contract Inhouse |
Guam Shipyard Cynthia Pizarro Work Requested: POC: Ray Puertollano (678-6732) Lenovo - system wont stay on. Power is flickering. Dell - system will not turn on or boot. |
02/28/2019 01:22 pm |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: system is subject for disposal or pick up by customer |
|
W36245
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: Troubleshoot workstation |
02/28/2019 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W36243
|
Service Contract Remote |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: Troubleshoot hotspot server. free wifi down. |
02/27/2019 04:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W36241
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: Troubleshoot access to aia.org website. |
02/27/2019 11:00 am |
Chu Hsieh | With Customer Signature |
|
W36239
|
Onsite |
Title Guaranty of Guam Ryan Mummert Work Requested: Setup Patton SN4970. |
03/13/2019 03:30 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W36237
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: Troubleshoot aia.org access issues. |
02/26/2019 09:00 am |
Kevin Hsueh | With Customer Signature |
|
W36231
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: BI-monthly new server room meeting |
02/25/2019 02:00 pm |
Chu Hsieh | With Customer Signature |
|
W36226
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: Troubleshoot various issues. |
02/21/2019 01:30 pm |
Kevin Hsueh | With Customer Signature |
|
W36219
|
Service Contract Remote |
JMC Equipment Rental Mark Peredo Work Requested: Troubleshoot Email Issue. |
02/20/2019 10:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W36216
|
Project Onsite |
Guam Surgicenter Colin O'Connell Work Requested: Show Colin how to restore files from OneBlox and ShadowProtect |
02/19/2019 03:00 pm |
Chu Hsieh | No Signature: Colin had to leave |
|
W36215
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: Meeting to discuss server room renovation |
02/19/2019 02:00 pm |
Chu Hsieh | No Signature: Meeting |
|
W36214
|
Service Contract Onsite |
Equatorial Manufactory, Inc. Cleo Canales Work Requested: Troubleshoot Various Issues. |
02/19/2019 02:00 pm |
Kevin Hsueh | With Customer Signature |
|
W36213
|
Project Onsite |
Domino's Pizza of Guam Steve Huhne Work Requested: Deploy 3CX in Dominos Agana |
02/19/2019 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W36212
|
Service Contract Remote |
Isa Dental Linda Santos Work Requested: Troubleshoot email issue. |
02/15/2019 02:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W36211
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Cristie Graniel Work Requested: Troubleshoot Joephets workstation |
02/15/2019 11:00 am |
Kevin Hsueh | With Customer Signature |
|
W36210
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: Troubleshoot Len’s workstation. |
02/15/2019 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W36209
|
Service Contract Remote |
Micronesian Divers Association Lee Webber Work Requested: Create new account for Naiyomi Perez |
02/14/2019 03:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W36207
|
Onsite |
Future Smiles Orthodontics Audrey Crisosotomo Work Requested: 3cx end user training |
02/14/2019 10:00 am |
Kevin Hsueh | With Customer Signature |
|
W36203
|
Project Inhouse |
Domino's Pizza of Guam Steve Huhne Work Requested: Domino's Agana 3CX Project. |
02/13/2019 08:30 am |
Kevin Hsueh | No Signature: Project |
|
W36199
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: Troubleshoot Monique's Workstation. |
02/12/2019 11:30 am |
Kevin Hsueh | With Customer Signature |
|
W36198
|
Onsite |
IP&E Holdings, LLC. (dba: IP&E Guam) Sharnelle Aguigui Work Requested: Retrieve Minix Player |
02/12/2019 10:30 am |
Jason Soliva | With Customer Signature |
|
W36178
|
Onsite |
Guam Insurance Adjusters Bridget Bagiac Work Requested: Re-secure Network Cables |
02/06/2019 02:00 pm |
Earl James Flores | With Customer Signature |
|
W36171
|
Onsite |
Guam Insurance Adjusters Bridget Bagiac Work Requested: Assist and run 1 cable to conference room. |
02/01/2019 09:30 am |
Jason Soliva | With Customer Signature |
|
W36168
|
Remote |
Future Smiles Orthodontics Audrey Crisosotomo Work Requested: Forward all calls to Audrey's mobile number. FSO is closed to patients today and Audrey is out sick. |
01/31/2019 10:00 am |
Kevin Hsueh | No Signature: Remote Support |
|
W36166
|
Project Onsite |
Guam Insurance Adjusters Bridget Bagiac Work Requested: Run 3 cables |
01/31/2019 09:30 am |
Jason Soliva | With Customer Signature |
|
W36134
|
Inhouse |
Payne, Bill Bill Payne Work Requested: Scan for viruses, run updates, troubleshoot slow computer. Remove accounts Kent and MacTech. Advise if possible or if it needs to be salvaged and purchase a new computer. Password: cobra |
11/30/-0001 12:00 am |
Kevin Hsueh |
No Signature: Remote Support
Signature for Later: inhouse service |
|
W36130
|
Remote |
Title Guaranty of Guam Ryan Mummert Work Requested: Enable remote support feature on Patton SN4171. |
01/18/2019 03:00 pm |
Kevin Hsueh | No Signature: Remote Support |
|
W36120
|
Service Contract Onsite |
Marianas Gas Corporation Del Estampador Work Requested: Install Denali 9.2 Update. |
01/15/2019 02:30 pm |
Kevin Hsueh | With Customer Signature |
|
W36108
|
Remote |
Future Smiles Orthodontics Audrey Crisosotomo Work Requested: Configure Extension 101 forwarding to mobile number. |
01/10/2019 03:00 pm |
Kevin Hsueh | No Signature: Warranty Support |
|
W36101
|
Inhouse |
Future Smiles Orthodontics Dr. Paul Sauget DDS, MSD Work Requested: Fine tune Future Smiles 3CX Call Flow. |
01/09/2019 10:00 am |
Kevin Hsueh | No Signature: Warranty Support |
|
W36100
|
Inhouse |
Chen, Eiko Eiko Chen Work Requested: Blank screen. Slow performance |
01/09/2019 10:00 am |
Chu Hsieh | With Customer Signature |
|
W36096
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: Troubleshoot Quickbooks on Mark's Laptop. |
01/09/2019 08:30 am |
Kevin Hsueh | With Customer Signature |
|
W36043
|
Onsite |
Future Smiles Orthodontics Dr. Paul Sauget DDS, MSD Work Requested: Troubleshoot Patton SN4171 gateway. Calls are dropping. |
12/17/2018 10:00 am |
Kevin Hsueh | No Signature: Warranty Support |
|
W35830
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: Troubleshoot workstation. |
10/23/2018 09:30 am |
Kevin Hsueh | No Signature: Remote Support |
|
W35567
Ref/PO#PO# 180390 |
Onsite |
Pacific Data Systems Josephine Q. Chong Work Requested: Deliver qty. 2 Promethean ActivPanel Mobile Systems and Accessories |
08/09/2018 04:00 pm |
Christopher Unsiog | With Customer Signature |
|
W35566
Ref/PO#PO# 180390 |
Onsite |
Pacific Data Systems Josephine Q. Chong Work Requested: Deliver qty. 2 Promethean ActivPanel Mobile Systems and Accessories |
08/09/2018 04:00 pm |
Jason Soliva | With Customer Signature |
|
W35552
|
Project Inhouse |
Guam Surgicenter Colin O'Connell Work Requested: Expand rack and mount UPS on rack |
08/07/2018 12:00 pm |
Christopher Unsiog | With Customer Signature |
|
W35499
|
Inhouse |
Pacific Data Systems Josephine Q. Chong Work Requested: Documentation of ActivPanel Warranty. Receive faulty ActivPanel (Model: AP6-70, SN: P70D-I11Z1AXQA2040) from PDS Team. Provide replacement ActivPanel (Model: AP6-70, SN: P70D-I31Z1AXQA0344) provided from Promethean via warranty. |
07/25/2018 11:00 am |
Jason Soliva | With Customer Signature |
|
W35385
|
Onsite |
AXS Insurance Frank Arriola Work Requested: Troublsehoot MS Office 2016 |
06/22/2018 09:30 am |
Kevin Hsueh | With Customer Signature |
|
W35323
|
Onsite |
Docomo Pacific Zar Tandoc Work Requested: Troubleshoot Converge ClearOne device |
05/31/2018 04:00 pm |
Jordan Gimmen | With Customer Signature |
|
W35221
Ref/PO#PO# 180250 |
|
Pacific Data Systems Josephine Q. Chong Work Requested: Delivery and receiving of Promethean equipment at PDS. |
05/02/2018 01:30 pm |
Christopher Unsiog | No Signature: Remote Support |
|
W35213
Ref/PO#PO# 180250 |
|
Pacific Data Systems Josephine Q. Chong Work Requested: Delivery and Receiving of Promethean Equipment at PDS |
05/02/2018 01:30 pm |
Jason Soliva | With Customer Signature |
|
W35053
|
Service Contract |
Marianas Gas Corporation Cynthia Pizarro Work Requested: Test Work Order |
03/27/2018 04:42 pm |
Jordan Gimmen | With Customer Signature |
|
W35046
|
Inhouse |
Moylan's Insurance Jake Reyes Work Requested: Troubleshoot microphone for Yealink phone |
04/05/2018 10:00 am |
Kevin Hsueh | No Signature: Remote Support |