DSI WebApp

Customer/Point of Contact:

KHLG Associates
Alfred Leon Guerrero (671-478-5454)

Scheduled Date/Time:

10/21/2019, 02:30 pm

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

KHLG.6001: KHLG - Service Contract (10/01/19 - 09/30/20)

Rates:

KHLG Standard Service Contract Hour [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Odi Bautista

Date Signed:

10/21/2019

Assist Alfred with 3CX Phone System.

Work Requested by:

	Item	Serial Number	Notes

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Meet with Alfred regarding 3CX concerns. advised Alfred that all calls made from KHLG will show the main 478-5454 caller ID. Confirmed with Alfred and Odi that Alfreds extension will remain in main ring group. explained to Alfred that calls to the ring group will ring all phones at the same time. adjust Alfreds extension call time out before forwarding to second destination to 30 seconds (originally set for 15 seconds).	Kevin Hsueh	10/21/2019 01:51 pm	10/21/2019 02:45 pm	00:54

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Date/Time	Comment	Tech
10/23/2019 11:37 am	Updated status to Closed	Jessica L.
10/23/2019 06:59 am	Updated status to Submitted for Invoicing	Chu H.
10/23/2019 06:59 am	Approved.	Chu H.
10/21/2019 02:48 pm	Updated status to Pending Approval	Kevin H.
10/21/2019 02:48 pm	Service Completed	Kevin H.
10/21/2019 04:48 am	Updated billable hours to: 01.00	Kevin H.
10/21/2019 02:47 pm	Check-out 10/21/2019 02:45 pm	Kevin H.
10/21/2019 02:47 pm	Updated status to Service Completed	Kevin H.
10/21/2019 02:37 pm	Customer Signature Posted	Kevin H.
10/21/2019 02:13 pm	Arrived 10/21/2019 02:13 pm	Kevin H.
10/21/2019 01:51 pm	Check-in 10/21/2019 01:51 pm	Kevin H.
10/18/2019 04:48 pm	Updated status to Scheduled	Kevin H.
10/18/2019 04:48 pm	Assigned: Kevin Hsueh	Kevin H.
10/18/2019 04:48 pm	Created workorder.	Kevin H.

Filename
W36941