DSI WebApp

Customer/Point of Contact:

Marianas Gas Corporation
Selina Ashland (671-646-5268)

Scheduled Date/Time:

01/24/2020, 11:30 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

MGC0.6011: Marianas Gas Corporation - Service Contract 2020

Rates:

Marianas Gas Corporation - Service Contract 2020 [TOTAL MONTHLY HOURS: 6]

Remaining Hours:

0

Est. Service Time (hrs):

3

Reference/PO #:

Taken By:

Chu Hsieh

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

028751

external incoming email are being delayed receipt

Work Requested by:

	Item	Serial Number	Notes

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Troubleshoot email issues. Sent SMTP test shows low server resources. Drive C where MGC Exchange resides only had 13GB of disk space free. Deleted temp and log files. Freed up 10GB of disk space. Enable updates which frees up.	Chu Hsieh	01/24/2020 11:30 am	01/24/2020 12:30 pm	01:00
2	Install update firmware on SonicWall TZ400 and ESA5000. Install Windows Server 2008 updates. Move sharepoint and WSUS from C: to D: drive to free up disk space for Exchange. Defrag network drives. Test email with Selina.	Chu Hsieh	01/24/2020 01:30 pm	01/24/2020 04:30 pm	03:00

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Date/Time	Comment	Tech
01/29/2020 01:36 pm	Updated status to Invoiced	Jessica L.
01/24/2020 05:46 pm	Updated status to Submitted for Invoicing	Chu H.
01/24/2020 05:46 pm	Approved.	Chu H.
01/24/2020 05:43 pm	No Signature: remote support	Chu H.
01/24/2020 05:43 pm	Updated status to Pending Approval	Chu H.
01/24/2020 05:43 pm	Service Completed	Chu H.
01/24/2020 07:42 am	Updated billable hours to: 04.00	Chu H.
01/24/2020 05:42 pm	Modified workorder.	Chu H.
01/24/2020 05:42 pm	Updated status to Service Completed	Chu H.
01/24/2020 05:42 pm	Check-out 01/24/2020 04:30 pm	Chu H.
01/24/2020 05:42 pm	Updated status to Scheduled	Chu H.
01/24/2020 02:41 pm	Check-in 01/24/2020 01:30 pm	Chu H.
01/24/2020 02:41 pm	Check-out 01/24/2020 12:30 pm	Chu H.
01/24/2020 02:41 pm	Updated status to Scheduled	Chu H.
01/24/2020 02:36 pm	Check-in 01/24/2020 11:30 am	Chu H.
01/24/2020 02:35 pm	Updated status to Scheduled	Chu H.
01/24/2020 02:35 pm	Assigned: Chu Hsieh	Chu H.
01/24/2020 02:35 pm	Created workorder.	Chu H.

Filename
W37189