DSI WebApp

W37465 Invoiced

Customer/Point of Contact:

KHLG Associates
Odilia Bautista (671-478-5454)

Scheduled Date/Time:

06/02/2020, 01:30 pm

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

KHLG.6001: KHLG - Service Contract (10/01/19 - 09/30/20)

Rates:

KHLG Standard Service Contract Hour [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Millie Leon Guerrero

Date Signed:

06/02/2020

Invoice Number:

029078

Work Requested

Troubleshoot 3CX Windows App (Terminal Promethean). No Audio on Jabra Speaker.

Work Requested by:

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Uninstall 3CX App on KHLG Terminal Promethean Panel. reinstall 3CX App and register extension 299. 3CX App still unable to connect to Jabra speaker/mic properly. check Windows privacy setting and noted access is granted for 3CX App to use the mic. Windows Mic active icon also present when 3CX App is in use but no auido is picked up. Need to start ticket with 3CX Support.	Kevin Hsueh	06/02/2020 01:14 pm	06/02/2020 02:14 pm	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
06/23/2020 02:45 pm	Updated status to Invoiced	Jessica L.
06/03/2020 04:41 pm	Updated status to Submitted for Invoicing	Chu H.
06/03/2020 04:41 pm	Approved.	Chu H.
06/02/2020 02:37 pm	Updated status to Pending Approval	Kevin H.
06/02/2020 02:37 pm	Service Completed	Kevin H.
06/02/2020 04:36 am	Updated billable hours to: 01.00	Kevin H.
06/02/2020 02:36 pm	Check-out 06/02/2020 02:14 pm	Kevin H.
06/02/2020 02:36 pm	Updated status to Service Completed	Kevin H.
06/02/2020 02:33 pm	Customer Signature Posted	Kevin H.
06/02/2020 01:32 pm	Arrived 06/02/2020 01:32 pm	Kevin H.
06/02/2020 01:14 pm	Check-in 06/02/2020 01:14 pm	Kevin H.
06/02/2020 11:31 am	Updated status to Scheduled	Kevin H.
06/02/2020 11:31 am	Assigned: Kevin Hsueh	Kevin H.
06/02/2020 11:31 am	Created workorder.	Kevin H.

Attachments 1

Filename
W37465