DSI WebApp

W38645 Closed

Customer/Point of Contact:

KHLG Associates
Millie Leon Guerero

Scheduled Date/Time:

07/26/2021, 04:30 pm

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

DSIG.0101: Warranty Support 2019

Rates:

Warranty Support [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Millie

Date Signed:

07/26/2021

Work Requested

Troubleshoot Thermal Scanner

Work Requested by: Millie Leon Guererro

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Thermal Scanner app not loading properly. app crashes. Update app following instructions from LKS Support. Reboot Thermal Scanner after update and confirmed app loads and scans temperature properly. Reboot Thermal Scanner and confirmed app still loads properly.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Thermal Scanner app not loading properly. app crashes. Update app following instructions from LKS Support. Reboot Thermal Scanner after update and confirmed app loads and scans temperature properly. Reboot Thermal Scanner and confirmed app still loads properly.	Kevin Hsueh	07/26/2021 04:26 pm	07/26/2021 05:15 pm	00:49

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
07/26/2021 04:07 pm	Created workorder.	Kevin H.
07/26/2021 04:07 pm	Assigned: Kevin Hsueh	Kevin H.
07/26/2021 04:07 pm	Updated status to Scheduled	Kevin H.
07/26/2021 04:27 pm	Check-in 07/26/2021 04:26 pm	Kevin H.
07/26/2021 04:27 pm	Arrived 07/26/2021 04:27 pm	Kevin H.
07/26/2021 04:33 pm	Customer Signature Posted	Kevin H.
07/26/2021 05:14 pm	Updated status to Service Completed	Kevin H.
07/26/2021 05:14 pm	Work Order Tasks Added	Kevin H.
07/26/2021 05:14 pm	Check-out 07/26/2021 05:15 pm	Kevin H.
07/26/2021 05:19 pm	Service Completed	Kevin H.
07/26/2021 05:19 pm	Updated status to Pending Approval	Kevin H.
07/27/2021 11:07 am	Approved.	Chu H.
07/27/2021 11:07 am	Updated status to Submitted for Invoicing	Chu H.
07/27/2021 04:08 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W38645

Work Orders