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W38846 Closed

Customer/Point of Contact:

Marianas Gas Corporation
Selina Ashland (671-646-5268)

Scheduled Date/Time:

10/21/2021, 09:30 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

MGC0.6012: Marianas Gas Corporation - Service Contract 2021

Rates:

Marianas Gas Corporation - Service Contract 2021 [TOTAL MONTHLY HOURS: 6]

Remaining Hours:

0

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Troubleshoot Exchange Issues.

Work Requested by: Selina Ashland

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Selina reported no emails being received. Check MGCSRV and noted C: Drive is full. WSUS database folder is using 77GB. Reset WSUS database to free up 77GB of data. Restart MGCSRV. Test send and receive emails successfully. Exchange Emails are back up now.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Selina reported no emails being received. Check MGCSRV and noted C: Drive is full. WSUS database folder is using 77GB. Reset WSUS database to free up 77GB of data. Restart MGCSRV. Test send and receive emails successfully. Exchange Emails are back up now.	Kevin Hsueh	10/21/2021 09:30 am	10/21/2021 10:22 am	00:52

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
10/21/2021 10:21 am	Created workorder.	Kevin H.
10/21/2021 10:21 am	Assigned: Kevin Hsueh	Kevin H.
10/21/2021 10:21 am	Updated status to Scheduled	Kevin H.
10/21/2021 10:22 am	Check-in 10/21/2021 09:30 am	Kevin H.
10/21/2021 10:23 am	Updated status to Service Completed	Kevin H.
10/21/2021 10:23 am	Work Order Tasks Added	Kevin H.
10/21/2021 10:23 am	Check-out 10/21/2021 10:22 am	Kevin H.
10/21/2021 10:23 am	Service Completed	Kevin H.
10/21/2021 10:23 am	Updated status to Pending Approval	Kevin H.
10/21/2021 10:23 am	No Signature: Remote Support	Kevin H.
10/23/2021 05:23 pm	Approved.	Chu H.
10/23/2021 05:23 pm	Updated status to Submitted for Invoicing	Chu H.
10/25/2021 11:15 am	Updated status to Closed	Jessica L.

Attachments 1

Filename
W38846

Work Orders