| # | Notes | Date/Time Added | Date/Time Modified |
|---|
| # | Customer Work Requested |
Scheduled Date/Time | Technician | Status | |
|---|---|---|---|---|---|
|
W37336
|
Remote |
Vilma Bumagat
Work Requested: Website Update. |
03/30/2020 10:00 am |
Pam Castilla |
Invoiced Inv#: 028896 |
|
W36385
|
Onsite |
Vilma Bumagat
Work Requested: renew ssl certificate |
04/05/2019 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 027984 |
|
W36119
|
Remote |
Vilma Bumagat
Work Requested: Generate website report (website statistics) for 2018, per request by Vilma Bumagat |
01/15/2019 10:30 am |
Pam Castilla |
Invoiced Inv#: 027983 |
|
W36094
|
Remote |
Vilma Bumagat
Work Requested: Re-generate file for the policy numbers, as they've extended their 2018 policy numbers |
01/08/2019 02:00 pm |
Pam Castilla |
Invoiced Inv#: 027982 |
|
W36064
|
Service Contract Remote |
Vilma Bumagat
Work Requested: 1. Update Contact Us Page on website. 2. Generate Excel File for Policy Numbers Generated for the year 2018 |
12/27/2018 09:00 am |
Pam Castilla |
Invoiced Inv#: 027488 |
|
W35969
|
Service Contract Onsite |
Vilma Bumagat
Work Requested: Troubleshoot AVG on Alminas Workstation. |
11/26/2018 02:00 pm |
Earl James Flores |
Invoiced Inv#: 027488 |
|
W35954
|
Service Contract Onsite |
Vilma Bumagat
Work Requested: Troubleshoot AVG on Almina's Workstation. |
11/20/2018 11:00 am |
Earl James Flores |
Void |
|
W35949
|
Service Contract Remote |
Vilma Bumagat
Work Requested: Revise computation program for Auto. UM Premium is now $10.00. MP Premium is now $13/1,000 Limit, $15/2,000 Limit, $20/3,000 Limit, $25/4,000 Limit and $30/5,000 Limit. |
11/19/2018 11:00 am |
Pam Castilla |
Invoiced Inv#: 027488 |
|
W35934
|
Service Contract Onsite |
Vilma Bumagat
Work Requested: Troubleshoot AVG |
11/16/2018 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 027488 |
|
W35927
|
Service Contract Remote |
Vilma Bumagat
Work Requested: Check Extension 113. Per Vilma, Extension does not ring when inbound calls are received. |
11/14/2018 01:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027488 |
|
W35800
|
Service Contract Remote |
Vilma Bumagat
Work Requested: Website Statistic Reports as of October 2018 |
10/16/2018 08:30 am |
Pam Castilla |
Invoiced Inv#: 027488 |
|
W35798
|
Service Contract Onsite |
Vilma Bumagat
Work Requested: Troubleshoot Mall network connection |
10/15/2018 03:30 pm |
Jordan Gimmen |
Invoiced Inv#: 027488 |
|
W35679
|
Service Contract Inhouse |
Vilma Bumagat
Work Requested: Add email address domain to SonicWALL Blocked List. |
09/13/2018 01:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027488 |
|
W35526
|
Service Contract Inhouse |
Vilma Bumagat
Work Requested: Add aflac.com to SonicWALL allowed domains. |
08/01/2018 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 027488 |
|
W35477
|
Service Contract Onsite |
Min Delos Reyes
Work Requested: Swap printers, set up users as needed |
07/19/2018 09:00 am |
Jordan Gimmen |
Invoiced Inv#: 027488 |
|
W35345
|
Service Contract Onsite |
Vilma Bumagat
Work Requested: Set up printer/scanner |
06/08/2018 04:00 pm |
Jordan Gimmen |
Invoiced Inv#: 027488 |
|
W35186
|
Service Contract |
Vilma Bumagat
Work Requested: Install SonicWALL ES5000 |
04/25/2018 11:00 am |
Kevin Hsueh |
Invoiced Inv#: 027488 |
|
W35182
|
Service Contract |
Vilma Bumagat
Work Requested: Record auto attendant |
04/25/2018 08:30 am |
Jordan Gimmen |
Invoiced Inv#: 027488 |
|
W35165
|
Service Contract Inhouse |
Min Delos Reyes
Work Requested: Update SonicWALL ESA5000 firmware. Separate service scheduled for Wednesday to setup onsite at GNIU. |
04/20/2018 11:30 am |
Kevin Hsueh |
Invoiced Inv#: 027488 |
|
W35153
|
Service Contract |
Vilma Bumagat
Work Requested: Set up profiles and extensions for 2 new employees |
04/19/2018 11:00 am |
Jordan Gimmen |
Invoiced Inv#: 027488 |
|
W35102
|
Service Contract |
Vilma Bumagat
Work Requested: Set up former Agana Shopping Center PCs at Tamuning Change 3CX extensions to match new seating |
04/09/2018 10:00 am |
Jordan Gimmen |
Invoiced Inv#: 027488 |
|
W35079
|
Inhouse |
Vilma Bumagat
Work Requested: REMOTE SUPPORT: Vilma advised that their Agana Branch/Kiosk is now closed. Requesting to make updates on the website. Email request dated 4/3 |
04/03/2018 03:00 pm |
Pam Castilla |
Invoiced Inv#: 027488 |
| Name | Email Address | Work Phone | Mobile Phone | Position | ||
|---|---|---|---|---|---|---|
| Alexio B. Cadiz | acadiz@greatnationalinsurance.com | +1 (671) 646-5736 ext. 209 | Property & Casualty Specialist | |||
| Almina Bustos | ABustos@greatnationalinsurance.com | 671-646-5736 ext 112 | Production Manager | |||
| Alyssa Cabrera | aCabrera@greatnationalinsurance.com | 671-646-5736 ext 202 | Production Dept. | |||
| Arianne Crawford | ACrawford@greatnationalinsurance.com | 671-646-5736 ext 101 | Production Department | |||
| Belinda Duran | bduran@greatnationalinsurance.com | 671-646-5736 ext 103 | Personal Lines Division Supervisor | |||
| Girlie Placides | gplacides@greatnationalinsurance.com | 671-646-5736 ext. 405 | P&C Specialist | |||
| Irene Castro | ICastro@greatnationalinsurance.com | 671-646-5736 ext. 403 | Accounting Manager | |||
| Marilou L. Besagar | mmiguel@greatnationalinsurance.com | 671-646-5736 | General Manager | |||
| Min Delos Reyes | mdelosreyes@greatnationalinsurance.com | 1-671-646-5736 ext. 407 | ||||
| Vilma Bumagat | VBumagat@greatnationalinsurance.com | 1-671-646-5736 ext. 408 |
| Name | Charge Code | Rate ($) | |
|---|---|---|---|
| After Hour Service 2026 | DSIG.4080 | 220.00 | |
| Emergency Response 2026 | DSIG.4079 | 300.00 | |
| Standard Service Hour Rate 2026 | DSIG.4078 | 150.00 | |
| Warranty Service 2026 | DSIG.4081 | 0.00 |
| Description | Charge Code | Month/Year | Total Hours | Total Hours Used | Remaining Hours |
|---|
