| # | Notes | Date/Time Added | Date/Time Modified |
|---|
| # | Customer Work Requested |
Scheduled Date/Time | Technician | Status | |
|---|---|---|---|---|---|
|
W41094
|
Onsite |
Aileen Cruz
Work Requested: Terminate 1 Network Line at Joyce's desk. Line is currently not terminated. |
03/27/2024 02:00 pm |
Bryant Bagiac |
Invoiced Inv#: 031971 |
|
W41093
|
Onsite |
Aileen Cruz
Work Requested: 1. Relocate Promethean Board and Projector from old office to new office. 2. Physical disconnection of all network lines at the old office. 3. Relocate Xerox MFP and analog fax line from old office to new office. 4. Remove Digital Signage TV and Media Play from old office lobby. |
03/26/2024 09:00 am |
Bryant Bagiac |
Closed |
|
W41092
|
Onsite |
Aileen Cruz
Work Requested: 1. Relocate Promethean Board and Projector from old office to new office. 2. Physical disconnection of all network lines at the old office. 3. Relocate Xerox MFP and analog fax line from old office to new office. 4. Remove Digital Signage TV and Media Play from old office lobby. |
03/26/2024 09:00 am |
Kevin Hsueh |
Closed |
|
W39983
|
Onsite |
Aileen Cruz
Work Requested: Uninstall Microsoft Office 365 (32 bit) and install MS office (64 bit) version for all workstations (except Aileen's). |
12/28/2022 02:00 pm |
Jayson Larot |
Invoiced Inv#: 031015 |
|
W39978
|
Onsite |
Aileen Cruz
Work Requested: Troubleshoot various issues |
12/27/2022 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 031011 |
|
W39781
|
Onsite |
Aileen Cruz
Work Requested: Assist CBC Guam on 3CX recordings and AA. |
09/26/2022 02:00 pm |
Jayson Larot |
Invoiced Inv#: 030846 |
|
W39672
|
Onsite |
Aileen Cruz
Work Requested: Troubleshoot various issues |
08/24/2022 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 030785 |
|
W39585
|
Inhouse |
Aileen Cruz
Work Requested: Check if Os is installed properly. And laptop has no wifi .Aileen spoke to Kevin regarding thus. Username: Aileen Pw: Ch@m0rak!z |
07/29/2022 03:30 pm |
Jayson Larot |
Invoiced Inv#: 030746 |
|
W39325
|
Inhouse |
Aileen Cruz
Work Requested: Clone SSD and Upgrade Ram on 2 lenovo workstations. |
04/29/2022 10:00 am |
Charles Rafanan |
Closed |
|
W39318
|
Inhouse |
Aileen Cruz
Work Requested: Upgrade RAM and SSD of 2 Lenovo Workstations. |
04/26/2022 01:19 pm |
Charles Rafanan |
Closed |
|
W39316
|
Onsite |
Aileen Cruz
Work Requested: Upgrade 3CX to version 18 |
04/26/2022 08:30 am |
Charles Rafanan |
Invoiced Inv#: 030575 |
|
W39310
|
Onsite |
Aileen Cruz
Work Requested: provide Digital signage training |
04/21/2022 03:04 pm |
Kylene Hsieh |
Invoiced Inv#: 030541 |
|
W39164
|
Onsite |
Aileen Cruz
Work Requested: Troubleshoot network issues. |
02/23/2022 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 030433 |
|
W39117
|
Onsite |
Joyce Aquiningoc
Work Requested: Troubleshoot and Check Promethean Interactive WhiteBoard. |
02/04/2022 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 030402 |
|
W39081
|
Inhouse |
Aileen Cruz
Work Requested: Recover Data from Hard drive of defective workstation |
01/19/2022 04:00 pm |
Charles Rafanan |
Invoiced Inv#: 030363 |
|
W39080
|
Onsite |
Aileen Cruz
Work Requested: Troubleshoot Various Issues |
01/19/2022 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 030361 |
|
W38556
|
Onsite |
Joyce Aquiningoc
Work Requested: Troubleshoot 3CX. Troubleshoot Minix Player. |
06/21/2021 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 029888 |
|
W38071
|
Onsite |
Aileen Cruz
Work Requested: Change 3CX FQDN |
11/24/2020 11:00 am |
Kevin Hsueh |
Invoiced Inv#: 029446 |
|
W37637
|
Inhouse |
Aileen Cruz
Work Requested: Aileen spoke with Kevin regarding issues |
07/17/2020 01:05 pm |
Elser Edward |
Invoiced Inv#: 029155 |
|
W37610
|
Onsite |
Lauren Cruz
Work Requested: the Microsoft Office installation |
07/10/2020 03:00 pm |
Kevin Hsueh |
Invoiced Inv#: 029130 |
|
W37541
|
Onsite |
Lauren Cruz
Work Requested: troubleshoot wifi |
06/17/2020 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 029061 |
|
W37505
|
Remote |
Aileen Cruz
Work Requested: issue with our phones only ringing once and going straight to voicemail |
06/11/2020 02:00 pm |
Kevin Hsueh |
Void |
|
W37491
|
Onsite |
Aileen Cruz
Work Requested: troubleshoot WiFi Router |
06/09/2020 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 029041 |
|
W37482
|
Inhouse |
Aileen Cruz
Work Requested: No Ethernet No driver installed |
06/05/2020 02:18 pm |
Elser Edward |
Invoiced Inv#: 029036 |
|
W37474
|
Onsite |
Aileen Cruz
Work Requested: Troubleshoot internet connectivity |
06/04/2020 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 029030 |
|
W37360
|
Remote |
Aileen Cruz
Work Requested: Upgrade 3CX to Version 16 |
04/18/2020 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 028929 |
|
W37327
|
Remote |
Aileen Cruz
Work Requested: Record COVID19 AA message and implement on 3CX. |
03/25/2020 11:00 am |
Kevin Hsueh |
Invoiced Inv#: 028890 |
|
W37190
|
Onsite |
Aileen Cruz
Work Requested: troubleshoot 3cx client |
01/27/2020 09:00 am |
Kevin Hsueh |
Void |
|
W37065
|
Onsite |
Aileen Cruz
Work Requested: Setup workstation |
11/21/2019 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 028621 |
|
W37005
|
Inhouse |
Aileen Cruz
Work Requested: System won't turn on |
11/08/2019 03:38 pm |
Kevin Hsueh |
Invoiced Inv#: 028591 |
|
W36972
|
Onsite |
Aileen Cruz
Work Requested: Troubleshoot various issues. |
10/28/2019 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 028558 |
|
W36807
|
Onsite |
Aileen Cruz
Work Requested: Installation of Adobe Acrobat and MS Office 365 on workstations and laptops. |
08/30/2019 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 028436 |
|
W36799
|
Inhouse |
Aileen Cruz
Work Requested: Reprep HP Laptops |
08/28/2019 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 028424 |
|
W36797
|
Onsite |
Aileen Cruz
Work Requested: Troubleshoot and update various software on laptops. |
08/27/2019 01:00 pm |
Kevin Hsueh |
Invoiced Inv#: 028424 |
|
W36786
|
Onsite |
Aileen Cruz
Work Requested: Perform Cable Management |
08/21/2019 01:00 pm |
Kevin Hsueh |
Invoiced Inv#: 028395 |
|
W36651
|
Inhouse |
Aileen Cruz
Work Requested: Check and clean 4 HP Laptops |
07/01/2019 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 028274 |
|
W36650
|
Onsite |
Aileen Cruz
Work Requested: Perform cable management at cubicle desks. |
06/27/2019 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 028266 |
|
W36628
|
Onsite |
Aileen Cruz
Work Requested: Perform cable management at all cubicle desks. |
06/21/2019 09:00 am |
Kevin Hsueh |
Void |
|
W36538
|
Onsite |
Aileen Cruz
Work Requested: Troubleshoot various issues |
05/28/2019 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 028162 |
|
W36524
|
Onsite |
Aileen Cruz
Work Requested: Record new AA greeting and impliment AA greeting. |
05/22/2019 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 028133 |
|
W36322
|
Onsite |
Aileen Cruz
Work Requested: Troubleshoot 3CX Phone System. Unable to make inbound and outbound calls. |
03/20/2019 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 027921 |
|
W35771
|
Onsite |
Aileen Cruz
Work Requested: Troubleshoot 3CX Conference feature and Web Meeting. |
10/04/2018 02:00 pm |
Jordan Gimmen |
Invoiced Inv#: 027473 |
| Name | Email Address | Work Phone | Mobile Phone | Position | ||
|---|---|---|---|---|---|---|
| Aileen Cruz | ascruz@cbcguam.com | 1-671-472-0727 | 1-671-988-7795 | |||
| Annie Cruz | annie.nimitz@gmail.com | 1-671-472-0727 | 1-671-687-8363 | |||
| Joyce Aquiningoc | JAquiningoc@cbcguam.com | |||||
| Joyce Aquiningoc | JAquiningoc@cbcguam.com | |||||
| Lauren Cruz | LCruz@cbcguam.com |
| Description | Charge Code | Month/Year | Total Hours | Total Hours Used | Remaining Hours | |
|---|---|---|---|---|---|---|
| RAM & SSD Upgrade | CRUZ.4001 | 8 | 0 | 8 |
