| # | Notes | Date/Time Added | Date/Time Modified |
|---|
| # | Customer Work Requested |
Scheduled Date/Time | Technician | Status | |
|---|---|---|---|---|---|
|
W42679
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot Mr. Webber email issue |
05/28/2026 09:00 am |
Kevin Hsueh |
Submitted for Invoicing |
|
W42624
|
Service Contract Onsite |
Wes Seleen
Work Requested: Troubleshoot Network Issues |
04/29/2026 02:00 pm |
Kevin Hsueh |
Closed |
|
W42622
|
Service Contract Remote |
Joleen West
Work Requested: SSL certificate expired 4/27/26 |
04/28/2026 10:15 am |
Chu Hsieh |
Closed |
|
W42482
|
Service Contract Remote |
Raquel Brion
Work Requested: Check SonicWALL Email Security for stamps.com emails |
02/18/2026 01:00 pm |
Kevin Hsueh |
Closed |
|
W42435
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot Mr. Webber iPhone and workstation Exchange sync issues |
01/29/2026 09:30 am |
Kevin Hsueh |
Closed |
|
W42394
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot Mr. Webber's Workstation |
12/30/2025 02:00 pm |
Kevin Hsueh |
Closed |
|
W42364
|
Service Contract Onsite |
Wes Seleen
Work Requested: Setup new workstation |
12/03/2025 02:00 pm |
Kevin Hsueh |
Closed |
|
W42343
|
Service Contract Onsite |
Wes Seleen
Work Requested: Troubleshoot Email Issues |
11/21/2025 09:00 am |
Kevin Hsueh |
Closed |
|
W42285
|
Service Contract Remote |
Lee Webber
Work Requested: - Troubleshoot Webber's Outlook, unable to delete emails in bulk. |
10/22/2025 03:00 pm |
Sean Bacani |
Closed |
|
W42282
|
Service Contract Onsite |
Lee Webber
Work Requested: - Reconfigure Lee@mdaguam.com account on Mr. Webber iPhone. - Reactivate MS Office (using MDA keygen) on Mr. Webber workstation. |
10/22/2025 09:30 am |
Sean Bacani |
Closed |
|
W42259
|
Service Contract Onsite |
Lee Webber
Work Requested: - Troubleshoot Lee Webber's laptop issues. |
10/08/2025 02:00 pm |
Sean Bacani |
Closed |
|
W42197
|
Service Contract Onsite |
Joleen West
Work Requested: NEX Store: Troubleshoot Internet/Site-to-site VPN issues. Boat Dock: Troubleshoot laptop issues |
09/18/2025 09:00 am |
Kevin Hsueh |
Closed |
|
W42166
|
Service Contract Onsite |
Lee Webber
Work Requested: - Deliver and continue the setup of Mr. Webber's new workstation PC. |
09/09/2025 10:00 am |
Sean Bacani |
Closed |
|
W42147
|
Service Contract Inhouse |
Lee Webber
Work Requested: - Setup Webber's new workstation PC. |
09/02/2025 11:00 am |
Sean Bacani |
Closed |
|
W42140
|
Service Contract Onsite |
Raquel Brion
Work Requested: - Deliver and continue the setup of Rose's mini workstation PC. - Verify functionality of all connected devices and programs. |
08/28/2025 02:00 pm |
Sean Bacani |
Invoiced Inv#: 033018 |
|
W42136
|
Service Contract Inhouse |
Raquel Brion
Work Requested: - Bring in Rose's workstation PC to prepare for in-house service. Clone the drive, install a new NVME SSD to replace the defective one, then upgrade the OS to Windows 11 Pro. |
08/27/2025 02:00 pm |
Sean Bacani |
Invoiced Inv#: 033016 |
|
W42127
|
Service Contract Onsite |
Raquel Brion
Work Requested: - Deliver and Setup Raquel's workstation PC. - Discuss with Rose for her workstation's OS inhouse upgrade scheduling. |
08/22/2025 02:00 pm |
Sean Bacani |
Closed |
|
W42122
|
Service Contract Inhouse |
Raquel Brion
Work Requested: - Pick up Raquel workstation. Bring back to DSI to upgrade to Windows 11 Pro. |
08/21/2025 01:30 pm |
Sean Bacani |
Closed |
|
W42115
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot Mr. Webber Laptop issues |
08/18/2025 10:30 am |
Sean Bacani |
Closed |
|
W42106
|
Service Contract Onsite |
Raquel Brion
Work Requested: - Check Raquel and Rose workstations (Accounting Office) if able to upgrade to Windows 11 Pro. |
08/13/2025 02:00 pm |
Sean Bacani |
Closed |
|
W42094
|
Service Contract Onsite |
Joleen West
Work Requested: Troubleshoot Rose's workstation. Per Joleen, workstation running slow. |
08/07/2025 10:00 am |
Sean Bacani |
Closed |
|
W41993
|
Service Contract Onsite |
Joleen West
Work Requested: Work with Joleen on PCI Compliance Scans |
06/27/2025 02:00 pm |
Kevin Hsueh |
Closed |
|
W41964
|
Service Contract Remote |
Wes Seleen
Work Requested: Troubleshoot internet. Wes reported internet down |
06/12/2025 08:00 am |
Kevin Hsueh |
Closed |
|
W41957
|
Service Contract Remote |
Wes Seleen
Work Requested: Wes reported MDA internet is down. |
06/09/2025 05:30 pm |
Kevin Hsueh |
Invoiced Inv#: 032825 |
|
W41943
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot Mr. Webber's email on iPhone issue and laptop MS Office issue |
06/04/2025 09:00 am |
Kevin Hsueh |
Closed |
|
W41929
|
Service Contract Remote |
Joleen West
Work Requested: Joleen reported IT&E Internet out and GTA Internet did not automatically kick in. Troubleshoot no internet issue. |
05/22/2025 06:00 pm |
Kevin Hsueh |
Invoiced Inv#: 032786 |
|
W41914
|
Service Contract Onsite |
Joleen West
Work Requested: Download and deploy updated Sentinel One EDR clients. Setup workstation in Rental Department. |
05/13/2025 02:00 pm |
Kevin Hsueh |
Closed |
|
W41872
|
Service Contract Remote |
Joleen West
Work Requested: Re-key and install SSL Certificate |
04/21/2025 11:30 am |
Kevin Hsueh |
Closed |
|
W41849
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot computer. |
05/01/2025 01:30 pm |
Kevin Hsueh |
Closed |
|
W41811
|
Service Contract Onsite |
Matt Laguana
Work Requested: Setup new laptop for Matt |
03/25/2025 09:00 am |
Kevin Hsueh |
Closed |
|
W41738
|
Service Contract Remote |
Raquel Brion
Work Requested: Raquel reported https://login.unitedtranzactions.com/obp/volvo_penta is not accessible. |
02/19/2025 03:00 pm |
Kevin Hsueh |
Closed |
|
W41689
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot Mr. Webber exchange account on his iPhone |
01/30/2025 10:30 am |
Kevin Hsueh |
Closed |
|
W41645
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot Mr. Webber's workstation |
12/30/2024 10:00 am |
Kevin Hsueh |
Closed |
|
W41615
|
Service Contract Onsite |
Joleen West
Work Requested: MDABOATHOST crashed |
12/09/2024 08:30 am |
Kevin Hsueh |
Closed |
|
W41611
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot network issues |
12/06/2024 01:30 pm |
Kevin Hsueh |
Closed |
|
W41584
|
Service Contract Onsite |
Lee Webber
Work Requested: Service at Mr. Webber's Residence: Troubleshoot Internet Issues |
11/20/2024 02:00 pm |
Kevin Hsueh |
Closed |
|
W41522
|
Service Contract Inhouse |
Wes Seleen
Work Requested: Set-Up NUCBOX |
10/15/2024 03:39 pm |
Kevin Hsueh |
Closed |
|
W41521
|
Service Contract Inhouse |
Wes Seleen
Work Requested: Set-Up NUCBOX |
10/15/2024 03:39 pm |
Kevin Hsueh |
Void |
|
W41493
|
Service Contract Inhouse |
Joleen West
Work Requested: Reprep GMKtec NucBox M3. System has several BSOD errors. System need to be stable as it will host the MDA Boat Software |
09/30/2024 03:00 pm |
Kevin Hsueh |
Closed |
|
W41479
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot Various Issues. |
09/25/2024 02:00 pm |
Kevin Hsueh |
Closed |
|
W41468
|
Service Contract Onsite |
Lee Webber
Work Requested: Deliver and setup Mr. Webber's new Lenovo X1 Carbon. Transfer data from workstation to Lenovo X1 Carbon. |
09/19/2024 02:00 pm |
Kevin Hsueh |
Closed |
|
W41462
|
Service Contract Remote |
Wes Seleen
Work Requested: Troubleshoot Steph@mdaguam.com. Unable to receive emails |
09/17/2024 09:30 am |
Kevin Hsueh |
Closed |
|
W41405
|
Service Contract Onsite |
Raquel Brion
Work Requested: Install QuickBooks V24 Update |
08/14/2024 02:00 pm |
Kevin Hsueh |
Closed |
|
W41381
|
Service Contract Onsite |
Lee Webber
Work Requested: Meeting/Troubleshooting IT&E Internet with IT&E Team at Mr. Webber's Residence. |
08/01/2024 03:30 pm |
Kevin Hsueh |
Closed |
|
W41371
|
Service Contract Remote |
Lee Webber
Work Requested: Per Mr. Webber's request: Create new email account Dan@mdaguam.com |
07/26/2024 12:00 pm |
Kevin Hsueh |
Closed |
|
W41362
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot Network Issues at Mr. Webber's Residence. |
07/19/2024 03:00 pm |
Kevin Hsueh |
Closed |
|
W41302
|
Service Contract Remote |
Joleen West
Work Requested: Troubleshoot email issues |
06/24/2024 10:00 am |
Kevin Hsueh |
Closed |
|
W41281
|
Service Contract Onsite |
Wes Seleen
Work Requested: Troubleshoot Wes' Workstation |
06/17/2024 01:30 pm |
Kevin Hsueh |
Closed |
|
W41250
|
Service Contract Onsite |
Joleen West
Work Requested: Setup 1 new workstation for Wes |
05/31/2024 09:30 am |
Kevin Hsueh |
Closed |
|
W41127
|
Service Contract Inhouse |
Joleen West
Work Requested: Setup Dell laptop. Transfer data from HP Laptop to Dell Laptop |
04/11/2024 08:30 am |
Kevin Hsueh |
Invoiced Inv#: 031998 |
|
W41124
|
Service Contract Onsite |
Joleen West
Work Requested: New CouterPoint system deployment at Piti and NEX locations. Work with CounterPoint Support Team (Hawaii) |
04/10/2024 07:30 am |
Kevin Hsueh |
Invoiced Inv#: 031996 |
|
W41123
|
Service Contract Onsite |
Joleen West
Work Requested: NEX Store setup/preparation for CounterPoint Migration scheduled tomorrow. |
04/09/2024 02:00 pm |
Kevin Hsueh |
Closed |
|
W41095
|
Service Contract Onsite |
Joleen West
Work Requested: Naval Base: Meet Joleen at Naval Base Visitor Center to get base access. Site visit at Navy store for CounterPoint Upgrade. Piti: Give Raquel access to test CounterPoint System. Re-key and install new SSL Certificate. |
03/28/2024 08:30 am |
Kevin Hsueh |
Closed |
|
W41091
|
Service Contract Remote |
Wes Seleen
Work Requested: Restart MDA Server. Wes reported outbound emails running slow; MDA Server running sluggish. |
03/25/2024 12:00 pm |
Kevin Hsueh |
Closed |
|
W41086
|
Service Contract Onsite |
Joleen West
Work Requested: Meeting with MDA and CounterPoint. |
03/22/2024 09:00 am |
Kevin Hsueh |
Void |
|
W41085
|
Service Contract Onsite |
Joleen West
Work Requested: Meeting with MDA and CounterPoint. |
03/22/2024 09:00 am |
Kevin Hsueh |
Closed |
|
W41002
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot IT&E Internet with IT&E techs at Mr. Webber's residence. |
02/21/2024 09:30 am |
Kevin Hsueh |
Closed |
|
W40918
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot network/internet issues at Mr. Webber's Residence |
01/12/2024 03:00 pm |
Kevin Hsueh |
Closed |
|
W40915
|
Service Contract Inhouse |
Matt Laguana
Work Requested: Troubleshoot VPN on HP Laptop |
01/11/2024 08:49 am |
Kevin Hsueh |
Closed |
|
W40887
|
Service Contract Remote |
Wes Seleen
Work Requested: Check SonicWALL Email Security for emails from eric@frankomaps.com |
12/29/2023 10:20 am |
Kevin Hsueh |
Closed |
|
W40830
|
Service Contract Onsite |
Wes Seleen
Work Requested: Deliver and setup SonicWALL TZ370 |
12/01/2023 08:30 am |
Kevin Hsueh |
Closed |
|
W40747
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot Mr. Webber's exchange email. |
10/27/2023 10:30 am |
Kevin Hsueh |
Closed |
|
W40722
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot Mr. Webber's iPhone Exchange Email syncing issue |
10/23/2023 09:00 am |
Kevin Hsueh |
Void |
|
W40689
|
Service Contract Remote |
Lee Webber
Work Requested: Boat Reservation System Updates |
10/05/2023 10:00 am |
Pam Castilla |
Closed |
|
W40656
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot Mr. Webber's email sync issue |
09/22/2023 02:00 pm |
Kevin Hsueh |
Closed |
|
W40607
|
Service Contract Onsite |
Joleen West
Work Requested: Install CounterPoint software on Warehouse workstation. (Work with Kevin on this) |
09/08/2023 02:00 pm |
Bryant Bagiac |
Closed |
|
W40588
|
Service Contract Onsite |
Wes Seleen
Work Requested: Deliver and setup workstation for Warehouse |
09/01/2023 08:39 am |
Kevin Hsueh |
Closed |
|
W40569
|
Service Contract Inhouse |
Wes Seleen
Work Requested: Setup HP Pavilion |
08/25/2023 02:00 pm |
Kevin Hsueh |
Void |
|
W40558
|
Service Contract Onsite |
Wes Seleen
Work Requested: Troubleshoot Noriko's workstation/network. |
08/23/2023 09:30 am |
Kevin Hsueh |
Closed |
|
W40556
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot TP-Link balancer at Mr. Webber's Residence |
08/22/2023 02:00 pm |
Kevin Hsueh |
Closed |
|
W40533
|
Remote |
Lee Webber
Work Requested: Reactivate SonicWALL Hosted Email Security Subscription |
08/12/2023 07:00 am |
Kevin Hsueh |
Closed |
|
W40531
|
Service Contract Remote |
Raquel Brion
Work Requested: Raquel advised she is not receiving some vendor emails. |
08/10/2023 11:00 am |
Kevin Hsueh |
Closed |
|
W40441
|
Service Contract Onsite |
Joleen West
Work Requested: Check/troubleshoot PCI compliance scan |
06/29/2023 10:00 am |
Kevin Hsueh |
Closed |
|
W40406
|
Service Contract Remote |
Joleen West
Work Requested: Troubleshoot NEX Workstation's access to boat reservation software and network printer. Per Joleen, both are down. |
06/14/2023 02:00 pm |
Kevin Hsueh |
Closed |
|
W40382
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot Mr. Webber's Workstation |
06/05/2023 09:30 am |
Kevin Hsueh |
Closed |
|
W40369
|
Service Contract Remote |
Joleen West
Work Requested: Restore IT&E internet circuit on MDA SonicWALL. |
05/31/2023 02:00 pm |
Kevin Hsueh |
Closed |
|
W40362
|
Service Contract Remote |
Joleen West
Work Requested: Reconfigure SonicWALL to use GTA circuit for all WAN. |
05/27/2023 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 031351 |
|
W40356
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot email syncing issues on Mr. Webber's mobile phone. |
05/19/2023 10:00 am |
Kevin Hsueh |
Closed |
|
W40337
|
Service Contract Remote |
Lee Webber
Work Requested: Mr. Webber reported Outlook throws error message stating: "Cannot add to the server Junk E-mail Lists, you are over the size allowed on the server." |
05/10/2023 05:00 pm |
Kevin Hsueh |
Closed |
|
W40324
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot Mr. Webber's workstation MS Office |
05/05/2023 11:00 am |
Kevin Hsueh |
Closed |
|
W40286
|
Service Contract Onsite |
Joleen West
Work Requested: Mount timeclock in Piti location. Check PCI compliance scan issues. |
04/20/2023 02:00 pm |
Kevin Hsueh |
Closed |
|
W40273
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot network equipment. Troubleshoot IT&E internet service with IT&E technicians. |
04/17/2023 02:00 pm |
Kevin Hsueh |
Closed |
|
W40261
|
Service Contract Onsite |
Lee Webber
Work Requested: Deliver and setup TP-Link ER7206 at Mr. Webber's Home. |
04/12/2023 02:00 pm |
Kevin Hsueh |
Closed |
|
W40229
|
Service Contract Remote |
Lee Webber
Work Requested: Rekey SSL Certificate on GoDaddy. Install Rekeyed SSL Certificate on MDASRV. |
03/29/2023 09:30 am |
Kevin Hsueh |
Closed |
|
W40163
|
Service Contract Remote |
Wes Seleen
Work Requested: Wes reported issues of email from hotmail.com not being received |
03/08/2023 09:30 am |
Chu Hsieh |
Closed |
|
W40158
|
Service Contract Onsite |
Lee Webber
Work Requested: check server |
03/06/2023 10:45 am |
Kevin Hsueh |
Closed |
|
W40156
|
Service Contract Remote |
Lee Webber
Work Requested: Troubleshoot Server. No emails being received. |
03/05/2023 06:30 am |
Kevin Hsueh |
Invoiced Inv#: 031156 |
|
W40152
|
Service Contract Onsite |
Joleen West
Work Requested: Troubleshoot various issues |
03/02/2023 09:30 am |
Kevin Hsueh |
Closed |
|
W40128
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot Mr. Webber's Outlook. Transfer Outlook Archive PST files to new external 2TB HDD. |
02/22/2023 09:00 am |
Kevin Hsueh |
Closed |
|
W40111
|
Service Contract Onsite |
Joleen West
Work Requested: Troubleshoot various issues |
02/15/2023 08:30 am |
Kevin Hsueh |
Closed |
|
W40057
|
Service Contract Onsite |
Joleen West
Work Requested: Troubleshoot server |
01/26/2023 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 031079 |
|
W40052
|
Service Contract Onsite |
Joleen West
Work Requested: Update share drives and access rights with Joleen |
01/24/2023 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 031062 |
|
W40040
|
Service Contract Remote |
Wes Seleen
Work Requested: Per Wes: Create new Exchange email account for Carter Gingrich |
01/19/2023 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 031053 |
|
W40024
|
Service Contract Onsite |
Wes Seleen
Work Requested: Check counterpoint server |
01/13/2023 08:30 am |
Kevin Hsueh |
Closed |
|
W40022
|
Service Contract Remote |
Joleen West
Work Requested: Joleen reported external emails are not being received. |
01/12/2023 08:30 am |
Kevin Hsueh |
Closed |
|
W40019
|
Service Contract Onsite |
Joleen West
Work Requested: troubleshoot timeclock |
01/11/2023 01:30 pm |
Kevin Hsueh |
Closed |
|
W39996
|
Service Contract Onsite |
Joleen West
Work Requested: Setup timeclock in NEX location |
01/04/2023 10:00 am |
Kevin Hsueh |
Closed |
|
W39986
|
Service Contract Onsite |
Joleen West
Work Requested: Setup timeclock in NEX Store. |
12/29/2022 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 031018 |
|
W39968
|
Service Contract Remote |
Wes Seleen
Work Requested: Troubleshoot emails. Emails being delayed/not received. |
12/19/2022 11:00 am |
Kevin Hsueh |
Closed |
|
W39967
|
Service Contract Remote |
Wes Seleen
Work Requested: Troubleshoot emails. Emails being delayed. |
12/19/2022 11:00 am |
Kevin Hsueh |
Void |
|
W39959
|
Service Contract Onsite |
Raquel Brion
Work Requested: Timeclock training. Troubleshoot Mr. Webbers home network. |
12/13/2022 02:00 pm |
Kevin Hsueh |
Closed |
|
W39958
|
Service Contract Onsite |
Raquel Brion
Work Requested: Timeclock configuration |
12/13/2022 01:30 pm |
Kevin Hsueh |
Void |
|
W39927
|
Service Contract Onsite |
Raquel Brion
Work Requested: Deliver and setup timeclocks |
12/02/2022 09:30 am |
Kevin Hsueh |
Closed |
|
W39918
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot Mr. Webber's Laptop |
11/30/2022 02:00 pm |
Kevin Hsueh |
Closed |
|
W39895
|
Service Contract Remote |
Wes Seleen
Work Requested: Wes reported no external emails being received |
11/16/2022 05:00 pm |
Kevin Hsueh |
Closed |
|
W39851
|
Service Contract Remote |
Raquel Brion
Work Requested: Requests: Raquel - Check PCI Compliance issue Wes - Update email distribution group membership |
10/18/2022 01:00 pm |
Kevin Hsueh |
Closed |
|
W39839
|
Service Contract Onsite |
Wes Seleen
Work Requested: Troubleshoot server. Troubleshoot CounterPoint access issues on 1 workstation. |
10/14/2022 10:00 am |
Kevin Hsueh |
Closed |
|
W39805
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot Mr. Webber's email issues. Setup SonicWALL Global VPN for Wes. |
10/04/2022 10:00 am |
Kevin Hsueh |
Closed |
|
W39785
|
Service Contract Onsite |
Lee Webber
Work Requested: Setup SonicWALL Global VPN on Raquel's Laptop. Deliver and install MDA Server replacement HDD. |
09/27/2022 02:00 pm |
Kevin Hsueh |
Closed |
|
W39775
|
Service Contract Onsite |
Lee Webber
Work Requested: Deliver and setup 3 rugged external HDD for MDA Server daily backup. |
09/22/2022 02:00 pm |
Kevin Hsueh |
Closed |
|
W39772
|
Service Contract Onsite |
Wes Seleen
Work Requested: Troubleshoot server. |
09/21/2022 10:23 am |
Kevin Hsueh |
Closed |
|
W39734
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot slow speeds on WiFi |
09/12/2022 08:30 am |
Kevin Hsueh |
Closed |
|
W39698
|
Service Contract Remote |
Lee Webber
Work Requested: Troubleshoot Mr. Webber's MS Outlook. Unable to open attachments. |
08/30/2022 10:30 am |
Kevin Hsueh |
Closed |
|
W39681
|
Service Contract Remote |
Lee Webber
Work Requested: Check new IT&E Fiber Internet Circuit |
08/26/2022 09:00 am |
Kevin Hsueh |
Closed |
|
W39660
|
Service Contract Onsite |
Lee Webber
Work Requested: Check external HDDs used for server daily backup. |
08/22/2022 11:00 am |
Kevin Hsueh |
Closed |
|
W39657
|
Service Contract Remote |
Wes Seleen
Work Requested: Wes reported no internet and share drive access. |
08/20/2022 10:00 am |
Kevin Hsueh |
Closed |
|
W39640
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot Mr. Webber's Laptop |
08/15/2022 10:30 am |
Kevin Hsueh |
Void |
|
W39636
|
Service Contract Remote |
Lee Webber
Work Requested: Update Boarding Pass |
08/11/2022 05:00 pm |
Pam Castilla |
Closed |
|
W39633
|
Service Contract Remote |
Wes Seleen
Work Requested: Troubleshoot Internet issues for NEX store. |
08/09/2022 10:00 am |
Kevin Hsueh |
Closed |
|
W39573
|
Service Contract Onsite |
Lee Webber
Work Requested: Site visit/Site survey with IT&E at MDA. IT&E will be deploying a new internet service. |
07/25/2022 02:30 pm |
Kevin Hsueh |
Closed |
|
W39564
|
Service Contract Remote |
Wes Seleen
Work Requested: Create new email account for Rebeka Lynn Leiter-McCoy. |
07/19/2022 11:00 am |
Kevin Hsueh |
Closed |
|
W39548
|
Service Contract Remote |
Raquel Brion
Work Requested: Troubleshoot print to PDF on timeclock workstation |
07/11/2022 11:00 am |
Kevin Hsueh |
Closed |
|
W39540
|
Service Contract Remote |
Lee Webber
Work Requested: Setup SonicWALL Hosted Email Security appliance. |
07/07/2022 02:00 pm |
Kevin Hsueh |
Closed |
|
W39504
|
Service Contract Remote |
Wes Seleen
Work Requested: Per Wes' request, reboot MDA Server at 7:30pm |
06/22/2022 07:15 pm |
Kevin Hsueh |
Invoiced Inv#: 030679 |
|
W39503
|
Service Contract Remote |
Wes Seleen
Work Requested: Restart MDA Server after hours |
06/22/2022 07:15 pm |
Kevin Hsueh |
Void |
|
W39491
|
Service Contract Remote |
Wes Seleen
Work Requested: Wes reported Noriko opened a link on spam email. Check workstation for infections. |
06/17/2022 11:00 am |
Kevin Hsueh |
Closed |
|
W39483
|
Service Contract Onsite |
Lee Webber
Work Requested: Setup Mr. Webber's exchange account on his new mobile phone. |
06/14/2022 09:30 am |
Charles Rafanan |
Closed |
|
W39476
|
Service Contract Remote |
Lee Webber
Work Requested: Update SonicWALL junk store settings. Troubleshoot Mr. Webber's Gmail account on his iPhone. |
06/10/2022 08:30 am |
Kevin Hsueh |
Closed |
|
W39470
|
Service Contract Remote |
Lee Webber
Work Requested: Troubleshoot SonicWALL AntiSpam Junk Store. |
06/08/2022 10:00 am |
Kevin Hsueh |
Closed |
|
W39410
|
Service Contract Onsite |
Raquel Brion
Work Requested: Troubelshoot QuickBooks export to Excel issues |
05/24/2022 10:00 am |
Kevin Hsueh |
Closed |
|
W39367
|
Service Contract Remote |
Wes Seleen
Work Requested: Troubleshoot NEX computer network share drive access. |
05/11/2022 09:30 am |
Kevin Hsueh |
Closed |
|
W39343
|
Service Contract Onsite |
Wes Seleen
Work Requested: Internet down. |
05/04/2022 10:28 am |
Kevin Hsueh |
Closed |
|
W39341
|
Service Contract Onsite |
Raquel Brion
Work Requested: Setup MS Office 365 on Raquel and Rose workstations |
05/03/2022 02:00 pm |
Kevin Hsueh |
Closed |
|
W39301
|
Service Contract Onsite |
Raquel Brion
Work Requested: Upgrade QuickBooks software on Accounting workstations and server. Troubleshoot various issues. |
04/19/2022 09:30 am |
Kevin Hsueh |
Closed |
|
W39264
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot various email issues. |
04/04/2022 11:00 am |
Kevin Hsueh |
Closed |
|
W39263
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot various email issues. |
04/04/2022 11:00 am |
Kevin Hsueh |
Void |
|
W39236
|
Service Contract Onsite |
Wes Seleen
Work Requested: Troubleshoot Various Email and Profile Issues. |
03/23/2022 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 030490 |
|
W39223
|
Service Contract Inhouse |
Lee Webber
Work Requested: Troubleshoot Laptop Internet Connectivity Issues |
03/17/2022 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 030481 |
|
W39217
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot Wes' outlook issues |
03/15/2022 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 030475 |
|
W39211
|
Service Contract Onsite |
Wes Seleen
Work Requested: troubleshoot exchange server |
03/11/2022 04:00 pm |
Kevin Hsueh |
Invoiced Inv#: 030470 |
|
W39209
|
Service Contract Onsite |
Noriko Ide
Work Requested: Troubleshoot Noriko's workstation. |
03/11/2022 10:30 am |
Kevin Hsueh |
Closed |
|
W39203
|
Service Contract Onsite |
Lee Webber
Work Requested: Setup new employee (Norkio Ide) profile/accounts on devices. |
03/10/2022 10:00 am |
Kevin Hsueh |
Closed |
|
W39190
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot Mr. Webber's laptop issues. |
03/04/2022 10:00 am |
Kevin Hsueh |
Closed |
|
W39188
|
Service Contract Remote |
Lee Webber
Work Requested: Create new profile for Noriko Ide |
03/03/2022 04:30 pm |
Kevin Hsueh |
Closed |
|
W39175
|
Service Contract Remote |
Raquel Brion
Work Requested: Raquel advised MDA renewed SSL Certificate. Raquel requested DSI to install new SSL Certificate. |
02/28/2022 01:00 pm |
Kevin Hsueh |
Closed |
|
W39167
|
Service Contract Inhouse |
Lee Webber
Work Requested: Setup new Lenovo Workstation |
02/24/2022 09:00 am |
Charles Rafanan |
Closed |
|
W39159
|
Service Contract Inhouse |
Raquel Brion
Work Requested: Raquel spoke with Kevin on the issue with workstation. |
02/22/2022 12:12 pm |
Kevin Hsueh |
Closed |
|
W39158
|
Service Contract Inhouse |
Raquel Brion
Work Requested: Raquel spoke with Kevin on the issue with workstation. |
02/22/2022 12:12 pm |
Kevin Hsueh |
Void |
|
W39093
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot Mr. Webber's Outlook issues. |
01/24/2022 01:30 pm |
Kevin Hsueh |
Closed |
|
W39052
|
Service Contract Remote |
Lee Webber
Work Requested: Change request. Adjust max passengers from 28 to 25 on the daily dives. |
01/04/2022 05:00 pm |
Pam Castilla |
Closed |
|
W39004
|
Service Contract Remote |
Raquel Brion
Work Requested: Complete PCI Compliance Questionnaire |
12/16/2021 03:30 pm |
Kevin Hsueh |
Closed |
|
W38981
|
Service Contract Remote |
Lee Webber
Work Requested: Create new account for Eric Dalrymple. Configure email forwarding for Corby@mdaguam.com account. |
12/10/2021 03:00 pm |
Kevin Hsueh |
Closed |
|
W38970
|
Service Contract Remote |
Raquel Brion
Work Requested: Map Xerox FaxForward shared drive. |
12/08/2021 03:00 pm |
Kevin Hsueh |
Closed |
|
W38930
|
Service Contract Onsite |
Raquel Brion
Work Requested: Setup new workstation for Raquel. |
11/24/2021 09:00 am |
Kevin Hsueh |
Closed |
|
W38856
|
Service Contract Onsite |
Raquel Brion
Work Requested: Deliver and setup Lenovo workstations. |
10/26/2021 01:30 pm |
Kevin Hsueh |
Closed |
|
W38847
|
Service Contract Onsite |
Raquel Brion
Work Requested: Pickup 2 new lenovo workstations to perform setup at DSI. |
10/21/2021 11:00 am |
Kevin Hsueh |
Closed |
|
W38809
|
Service Contract Onsite |
Lee Webber
Work Requested: Front Desk Workstation: Clone HDD to new SSD. |
10/04/2021 08:30 am |
Kevin Hsueh |
Closed |
|
W38793
|
Service Contract Remote |
Raquel Brion
Work Requested: Troubleshoot Rose's QuickBooks Issue. |
09/23/2021 11:00 am |
Kevin Hsueh |
Closed |
|
W38772
|
Inhouse |
Lee Webber
Work Requested: Customer dropped off the same item from WO38729 with the same problem; customer was in a rush and was unable to sign |
09/16/2021 10:32 am |
Kevin Hsueh |
Void |
|
W38729
|
Inhouse |
Lee Webber
Work Requested: Customer spoke with Kevin on the issue; Customer was also in a rush and was unable to sign |
08/30/2021 04:00 pm |
Kevin Hsueh |
Closed |
|
W38690
|
Service Contract Onsite |
Raquel Brion
Work Requested: Check Boat Dock internet access. Pickup workstation to install SSD. |
08/13/2021 09:00 am |
Kevin Hsueh |
Closed |
|
W38673
|
Service Contract Onsite |
Lee Webber
Work Requested: Deliver and setup access point |
08/05/2021 03:32 pm |
Kevin Hsueh |
Closed |
|
W38602
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot WiFi issue. |
07/07/2021 03:00 pm |
Kevin Hsueh |
Closed |
|
W38598
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot Mr. Webber's email issue. |
07/07/2021 10:00 am |
Kevin Hsueh |
Closed |
|
W38543
|
Service Contract Remote |
Chris Bangs
Work Requested: Restore MDA Rental Equipment Service Tracker.xlsx file from backup. |
06/16/2021 08:30 am |
Kevin Hsueh |
Closed |
|
W38532
|
Service Contract Remote |
Lee Webber
Work Requested: Troubleshoot SonicWALL Anti-Spam/Junk Store. Not loading. |
06/11/2021 10:00 am |
Kevin Hsueh |
Closed |
|
W38517
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot server. |
06/03/2021 04:00 pm |
Kevin Hsueh |
Closed |
|
W38499
|
Service Contract Remote |
Lee Webber
Work Requested: Troubleshoot Mr. Webber's Email issue. |
05/25/2021 11:45 am |
Kevin Hsueh |
Closed |
|
W38411
|
Service Contract Onsite |
Lee Webber
Work Requested: Deploy Sentinel One EDR. |
04/22/2021 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 029747 |
|
W38379
|
Service Contract Onsite |
Lee Webber
Work Requested: Clone Mr. Webbers HDD to SSD. Install SSD. |
04/09/2021 02:00 pm |
Kevin Hsueh |
Closed |
|
W38362
|
Service Contract Onsite |
Lee Webber
Work Requested: Mr. Webber's Workstation: Clone HDD to SSD, Install SSD. |
04/07/2021 10:00 am |
Kevin Hsueh |
Closed |
|
W38348
|
Service Contract Remote |
Lee Webber
Work Requested: Setup NEX email on new workstation |
04/01/2021 02:00 pm |
Kevin Hsueh |
Closed |
|
W38303
|
Service Contract Remote |
Lee Webber
Work Requested: Install Exchange 2010 update rollup 32. |
03/15/2021 04:00 pm |
Kevin Hsueh |
Closed |
|
W38277
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot Mr. Webber's workstation. |
03/09/2021 02:00 pm |
Kevin Hsueh |
Closed |
|
W38218
|
Inhouse |
Corby Kottke
Work Requested: Dispenser not working |
02/04/2021 02:30 pm |
Kevin Hsueh |
Closed |
|
W38201
|
Service Contract Remote |
Lee Webber
Work Requested: Reset June Webber's profile password per Mr. Weeber's request. |
01/26/2021 02:00 pm |
Kevin Hsueh |
Closed |
|
W38169
|
Service Contract Remote |
Wes Seleen
Work Requested: Restore accdb file from server backup |
01/12/2021 01:00 pm |
Kevin Hsueh |
Closed |
|
W38102
|
Service Contract Inhouse |
Lee Webber
Work Requested: Check/Repair thermal scanner. |
12/08/2020 02:00 pm |
Elser Edward |
Closed |
|
W38092
|
Onsite |
Lee Webber
Work Requested: Deliver and install intelligent sensor soap dispenser. |
12/04/2020 09:30 am |
Elser Edward |
Closed |
|
W38090
|
Service Contract Onsite |
Lee Webber
Work Requested: Deliver and setup 2 Thermal Scanner units |
12/04/2020 09:30 am |
Elser Edward |
Closed |
|
W38083
|
Service Contract Onsite |
Lee Webber
Work Requested: install new UPS batteries |
12/01/2020 05:00 pm |
Kevin Hsueh |
Closed |
|
W37898
|
Service Contract Onsite |
Raquel Brion
Work Requested: Troubleshoot QuickBooks and workstation issues. |
10/06/2020 08:30 am |
Kevin Hsueh |
Closed |
|
W37852
|
Service Contract Remote |
Lee Webber
Work Requested: Create new profile for Corby |
09/25/2020 12:30 pm |
Kevin Hsueh |
Closed |
|
W37773
|
Service Contract Onsite |
Lee Webber
Work Requested: Deliver and setup SonicWALL. |
09/08/2020 11:00 am |
Kevin Hsueh |
Closed |
|
W37620
|
Service Contract Onsite |
Lee Webber
Work Requested: Task: Setup Allie’s laptop. |
07/17/2020 10:30 am |
Kevin Hsueh |
Void |
|
W37617
|
Service Contract Onsite |
Lee Webber
Work Requested: Task: setup raquels workstation for remote access. |
07/14/2020 03:30 pm |
Kevin Hsueh |
Closed |
|
W37558
|
Service Contract Remote |
Lee Webber
Work Requested: www.simplyhired.com blocked by SonicWALL. Unblock per Mr. Webber's request. |
06/22/2020 11:00 am |
Kevin Hsueh |
Closed |
|
W37472
|
Service Contract Onsite |
Lee Webber
Work Requested: Setup Workstation |
06/03/2020 01:30 pm |
Kevin Hsueh |
Closed |
|
W37451
|
Service Contract Remote |
Lee Webber
Work Requested: Create new user profile. Configure mail flow settings |
05/27/2020 12:00 pm |
Kevin Hsueh |
Closed |
|
W37396
|
Service Contract Remote |
Matt Ladmirault
Work Requested: Reset password for Matt Ladmirault user profile. |
05/11/2020 11:00 am |
Kevin Hsueh |
Closed |
|
W37333
|
Service Contract Remote |
Lee Webber
Work Requested: Forward Matt@mdaguam.com emails to June@mdaguam.com and Raquel@mdaguam.com |
03/27/2020 08:30 am |
Kevin Hsueh |
Closed |
|
W37324
|
Service Contract Remote |
Lee Webber
Work Requested: Forward Jack@mdaguam.com emails to Lee@mdaguam.com |
03/25/2020 08:30 am |
Kevin Hsueh |
Closed |
|
W37299
|
Service Contract Remote |
Lee Webber
Work Requested: Setup Tim's email on his laptop. |
03/16/2020 01:00 pm |
Kevin Hsueh |
Closed |
|
W37269
|
Service Contract Remote |
Matt Ladmirault
Work Requested: Install new SSL Certificate. SSL Certificate renewed on GoDaddy. |
02/27/2020 04:30 pm |
Kevin Hsueh |
Closed |
|
W37196
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot Mr. Webbers workstation |
01/28/2020 10:47 am |
Kevin Hsueh |
Closed |
|
W37180
|
Service Contract Remote |
Jack Miller
Work Requested: Create 2 new accounts for new staff. |
01/22/2020 11:00 am |
Kevin Hsueh |
Closed |
|
W37157
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot Mr. Webber's laptop |
01/10/2020 01:30 pm |
Kevin Hsueh |
Closed |
|
W37126
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot Mr. Webber's workstation. Unable to access remotely. |
12/19/2019 01:30 pm |
Kevin Hsueh |
Closed |
|
W37087
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot Mr. Webber's email issue |
12/03/2019 10:30 am |
Kevin Hsueh |
Closed |
|
W36970
|
Service Contract Remote |
Lee Webber
Work Requested: Modify Charters email distribution group |
10/28/2019 09:30 am |
Kevin Hsueh |
Closed |
|
W36868
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot Various Issues. Deploy SEP to server and workstations. |
09/26/2019 09:00 am |
Kevin Hsueh |
Closed |
|
W36842
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot Rose's workstation. Unable to login. |
09/13/2019 11:16 am |
Kevin Hsueh |
Closed |
|
W36779
|
Service Contract Inhouse |
Lee Webber
Work Requested: Reprep Laptop with Windows 10. |
08/19/2019 11:00 am |
Kevin Hsueh |
Closed |
|
W36777
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot Email Issues. |
08/19/2019 09:30 am |
Kevin Hsueh |
Closed |
|
W36724
|
Service Contract Remote |
Lee Webber
Work Requested: Disable old email accounts on MDASRV. |
07/30/2019 09:00 am |
Kevin Hsueh |
Closed |
|
W36706
|
Service Contract Remote |
Lee Webber
Work Requested: Update and clean up email addresses and email distribution groups. |
07/24/2019 10:30 am |
Kevin Hsueh |
Closed |
|
W36702
|
Service Contract Onsite |
Lee Webber
Work Requested: Reset Nai@mdaguam.com password. Provide member lists for distribution groups. |
07/23/2019 09:30 am |
Kevin Hsueh |
Closed |
|
W36696
|
Service Contract Remote |
Lee Webber
Work Requested: Add Naiyomi Perez to Charters Email Group. |
07/18/2019 10:00 am |
Kevin Hsueh |
Void |
|
W36618
|
Service Contract Remote |
Lee Webber
Work Requested: Troubleshoot QuickBooks Database Manager on MDASRV. Troubleshoot Raquel's CounterPoint access. |
06/19/2019 11:00 am |
Kevin Hsueh |
Closed |
|
W36584
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot Register 1. |
06/07/2019 09:30 am |
Kevin Hsueh |
Closed |
|
W36511
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot workstation at front counter |
05/17/2019 11:30 am |
Kevin Hsueh |
Closed |
|
W36494
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot Mr. Webber's Outlook Issues. |
05/13/2019 01:30 pm |
Kevin Hsueh |
Closed |
|
W36468
|
Service Contract Remote |
Lee Webber
Work Requested: Boat Software Update. New function for the Daily Afternoon Dives. |
04/30/2019 04:30 pm |
Pam Castilla |
Closed |
|
W36439
|
Service Contract Onsite |
Lee Webber
Work Requested: Deliver and setup Lenovo workstation. Troubleshoot network connection issue for front counter pc. |
04/23/2019 10:00 am |
Kevin Hsueh |
Closed |
|
W36435
|
Service Contract Inhouse |
Lee Webber
Work Requested: Setup Lenovo Workstation |
04/22/2019 03:00 pm |
Kevin Hsueh |
Closed |
|
W36417
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot Mr. Webbers outlook issues. |
04/16/2019 09:30 am |
Kevin Hsueh |
Closed |
|
W36408
|
Service Contract Inhouse |
Lee Webber
Work Requested: Reset June's Profile Password. Troubleshoot outlook connection to exchange issues. |
04/12/2019 09:30 am |
Kevin Hsueh |
Closed |
|
W36366
|
Service Contract Onsite |
Lee Webber
Work Requested: Test WO |
04/01/2019 04:00 pm |
Kevin Hsueh |
Void |
|
W36354
|
Service Contract Remote |
Lee Webber
Work Requested: On the Boat Reservation Program: need to create a report to show the dives that are paid (with dollar figures), unpaid, and 5 star dives. |
03/28/2019 10:00 am |
Pam Castilla |
Invoiced Inv#: 027955 |
|
W36346
|
Service Contract Remote |
Raquel Brion
Work Requested: Reinstall QuickBooks Database Server Manager on MDASRV. |
03/27/2019 11:00 am |
Kevin Hsueh |
Invoiced Inv#: 027948 |
|
W36338
|
Service Contract Onsite |
Raquel Brion
Work Requested: Install QuickBooks 2019 on MDASRV and accounting workstations. |
03/25/2019 01:30 pm |
Kevin Hsueh |
Closed |
|
W36318
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot June Webber's workstation. |
03/19/2019 10:30 am |
Kevin Hsueh |
Closed |
|
W36286
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot Network Issues. |
03/12/2019 11:00 am |
Kevin Hsueh |
Closed |
|
W36263
|
Service Contract Remote |
Raquel Brion
Work Requested: Troubleshoot QuickBooks access. Per Raquel, she is unable to access. |
03/06/2019 08:30 am |
Kevin Hsueh |
Closed |
|
W36245
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot workstation |
02/28/2019 10:00 am |
Kevin Hsueh |
Closed |
|
W36209
|
Service Contract Remote |
Lee Webber
Work Requested: Create new account for Naiyomi Perez |
02/14/2019 03:00 pm |
Kevin Hsueh |
Closed |
|
W36189
|
Service Contract Remote |
Lee Webber
Work Requested: Create new account for Wes Seleen. |
02/08/2019 03:30 pm |
Kevin Hsueh |
Invoiced Inv#: 027782 |
|
W36185
|
Service Contract Remote |
Lee Webber
Work Requested: Enable Edit Boat Reservation Function. Develop new function to duplicate Reservation. Check issue on search via Boat Reservation and issue on Transfer Reservation to another Dive. |
02/06/2019 04:30 pm |
Pam Castilla |
Invoiced Inv#: 027782 |
|
W36138
|
Service Contract Onsite |
Eric McClure
Work Requested: Troubleshoot network issue on retail computer. |
01/22/2019 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 027698 |
|
W36118
|
Service Contract Remote |
Lee Webber
Work Requested: Meeting with MDA to discuss changes on Boat Reservation Software. Implement changes on Boat Dive Number Format (Year - Dive Number) |
01/14/2019 10:30 am |
Pam Castilla |
Invoiced Inv#: 027698 |
|
W36112
|
Service Contract Onsite |
Lee Webber
Work Requested: Meeting with MDA Staff on Boat Software. Install new network printer in retail. |
01/14/2019 10:30 am |
Kevin Hsueh |
Invoiced Inv#: 027698 |
|
W36098
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot network issue in Mr. Webber's office. |
01/09/2019 02:30 pm |
Kevin Hsueh |
Invoiced Inv#: 027698 |
|
W36046
|
Onsite |
Lee Webber
Work Requested: Troubleshoot workstation |
12/18/2018 10:30 am |
Kevin Hsueh |
Invoiced Inv#: 027607 |
|
W36033
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot workstation |
12/13/2018 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 027607 |
|
W36020
|
Service Contract Remote |
Lee Webber
Work Requested: Add domain name to SonicWALL Blacklist. |
12/11/2018 10:30 am |
Kevin Hsueh |
Invoiced Inv#: 027607 |
|
W36011
|
Service Contract Remote |
Lee Webber
Work Requested: Configure mail flow for eric@mdaguam.com to send a copy of all emails to lee@mdaguam.com |
12/07/2018 03:30 pm |
Kevin Hsueh |
Invoiced Inv#: 027607 |
|
W36009
|
Project Onsite |
Lee Webber
Work Requested: Complete setup of Mr. Webbers workstation |
12/07/2018 10:30 am |
Kevin Hsueh |
Invoiced Inv#: 027526 |
|
W36007
|
Project Onsite |
Lee Webber
Work Requested: Setup Mr. Webber's New Workstation. |
12/06/2018 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027607 |
|
W35968
|
Service Contract Onsite |
Lee Webber
Work Requested: Meeting with GTA for MDA Metro-E |
11/26/2018 11:00 am |
Kevin Hsueh |
Invoiced Inv#: 027613 |
|
W35950
|
Service Contract Remote |
Jack Miller
Work Requested: Reset password for Jack Miller. |
11/19/2018 01:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027517 |
|
W35942
|
Service Contract Remote |
Lee Webber
Work Requested: Forward emails from instruction@mdaguam.com to Mike@mdaguam.com |
11/19/2018 08:30 am |
Kevin Hsueh |
Invoiced Inv#: 027517 |
|
W35918
|
Inhouse |
Lee Webber
Work Requested: Setup Lenovo M710 Workstation. |
11/12/2018 03:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027526 |
|
W35911
|
Service Contract Remote |
Lee Webber
Work Requested: Configure email flow settings |
11/09/2018 11:00 am |
Kevin Hsueh |
Invoiced Inv#: 027516 |
|
W35906
|
Service Contract Remote |
Lee Webber
Work Requested: Restore email flow for Instruction@mdaguam.com |
11/08/2018 11:30 am |
Kevin Hsueh |
Invoiced Inv#: 027517 |
|
W35887
|
Service Contract Onsite |
Lee Webber
Work Requested: Setup Mr. Webber's iPad. |
11/06/2018 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 027517 |
|
W35820
|
Service Contract Inhouse |
Lee Webber
Work Requested: Setup Mike@mdaguam.com to receive emails sent to Instruction@mdaguam.com |
10/22/2018 11:30 am |
Kevin Hsueh |
Invoiced Inv#: 027505 |
|
W35806
|
Service Contract Remote |
Lee Webber
Work Requested: Outlook 2007 not working. Cannot send or receive emails |
10/17/2018 11:30 am |
Chu Hsieh |
Invoiced Inv#: 027494 |
|
W35793
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot email syncing |
10/12/2018 02:30 pm |
Jordan Gimmen |
Invoiced Inv#: 027427 |
|
W35782
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot Lee Webber's login |
10/08/2018 03:00 pm |
Jordan Gimmen |
Invoiced Inv#: 027427 |
|
W35775
|
Service Contract Inhouse |
Eric McClure
Work Requested: Create new email account for Jason Cunningham. |
10/04/2018 04:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027427 |
|
W35760
|
Service Contract Onsite |
Eric McClure
Work Requested: Troubleshoot Rachels vpn access to mda network drives |
10/03/2018 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 027427 |
|
W35754
|
Service Contract Onsite |
Eric McClure
Work Requested: Tone, Trace, and Label network lines for each workstation at MDA Piti. |
10/01/2018 05:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027465 |
|
W35748
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot workstation and email issues. |
09/28/2018 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027450 |
|
W35730
|
Service Contract Onsite |
Lee Webber
Work Requested: Install new switch. Tone and trace network lines. |
09/25/2018 07:00 am |
Kevin Hsueh |
Invoiced Inv#: 027438 |
|
W35710
|
Service Contract Onsite |
Eric McClure
Work Requested: Setup HP workstation |
09/20/2018 08:30 am |
Kevin Hsueh |
Invoiced Inv#: 027400 |
|
W35701
|
Service Contract Inhouse |
Eric McClure
Work Requested: Setup 1 HP EliteDesk Workstation. |
09/18/2018 11:00 am |
Kevin Hsueh |
Invoiced Inv#: 027395 |
|
W35700
|
Service Contract Onsite |
Eric McClure
Work Requested: Deliver and setup workstation |
10/03/2018 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 027394 |
|
W35695
|
Service Contract Inhouse |
Eric McClure
Work Requested: Reprep workstation. |
09/17/2018 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 027364 |
|
W35687
|
Service Contract Onsite |
Lee Webber
Work Requested: Setup profile on workstation |
09/14/2018 11:00 am |
Kevin Hsueh |
Invoiced Inv#: 027364 |
|
W35678
|
Service Contract Inhouse |
Lee Webber
Work Requested: Create 1 new account for Jack Miller |
09/13/2018 01:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027364 |
|
W35660
|
Service Contract Onsite |
Eric McClure
Work Requested: Troubleshoot boat workstation. |
09/05/2018 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027364 |
|
W35625
|
Service Contract Remote |
Lee Webber
Work Requested: Add Rachel to Charters distribution group |
08/27/2018 04:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027343 |
|
W35611
|
Service Contract Onsite |
Eric McClure
Work Requested: Release email from SonicWALL JunkStore. Add email address to whitelist. |
08/22/2018 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027323 |
|
W35592
|
Service Contract Onsite |
Eric McClure
Work Requested: Troubleshoot Network Issue. |
08/16/2018 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 027309 |
|
W35579
|
Service Contract Onsite |
Lee Webber
Work Requested: Map new couterpoint server shared drive on all back office workstations. |
08/14/2018 11:00 am |
Kevin Hsueh |
Void |
|
W35577
|
Service Contract Onsite |
Eric McClure
Work Requested: Troubleshoot workstation |
08/13/2018 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027299 |
|
W35572
|
Service Contract Onsite |
Lee Webber
Work Requested: Configure network settings for new counterpoint server |
08/10/2018 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027297 |
|
W35557
|
Service Contract Inhouse |
Lee Webber
Work Requested: Configure Jennetta@mdaguam.com to forward all emails to Lee@mdaguam.com |
08/08/2018 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 027290 |
|
W35547
|
Service Contract Onsite |
Eric McClure
Work Requested: Troubleshoot TimeClock Terminal at Boat Dock. |
08/07/2018 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027275 |
|
W35540
|
Service Contract Onsite |
Lee Webber
Work Requested: Setup email accounts on Mr. Webber's Outlook Client. |
08/06/2018 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 027275 |
|
W35533
|
Service Contract Inhouse |
Eric McClure
Work Requested: Release email from SonicWALL JunkStore |
08/02/2018 04:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027275 |
|
W35524
|
Service Contract Onsite |
Lee Webber
Work Requested: Troubleshoot workstation |
08/01/2018 10:30 am |
Kevin Hsueh |
Invoiced Inv#: 027275 |
|
W35509
|
Service Contract Onsite |
Eric McClure
Work Requested: Troubleshoot workstation |
Kevin Hsueh |
Invoiced Inv#: 027263 |
|
|
W35506
|
Service Contract Onsite |
Eric McClure
Work Requested: Deliver and setup workstation |
07/26/2018 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027260 |
|
W35496
|
Service Contract Inhouse |
Eric McClure
Work Requested: Reprep Eric's Workstation |
07/24/2018 03:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027235 |
|
W35492
|
Service Contract Onsite |
Lee Webber
Work Requested: Setup profile for new employee |
07/24/2018 10:30 am |
Kevin Hsueh |
Invoiced Inv#: 027233 |
|
W35486
|
Service Contract Inhouse |
Lee Webber
Work Requested: Create 1 new user account |
07/23/2018 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 027232 |
|
W35443
|
Service Contract Onsite |
Eric McClure
Work Requested: Troubleshoot Eric's MS Office issue |
07/11/2018 10:30 am |
Kevin Hsueh |
Invoiced Inv#: 027209 |
|
W35424
|
Service Contract Onsite |
Eric McClure
Work Requested: Install new HDD on CPS Server at NEX. Rebuild RAID Array. |
07/06/2018 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027191 |
|
W35423
|
Service Contract Onsite |
Eric McClure
Work Requested: Troubleshoot Eric's workstation |
07/06/2018 11:30 am |
Kevin Hsueh |
Invoiced Inv#: 027191 |
|
W35419
|
Service Contract Inhouse |
Matt Ladmirault
Work Requested: Troubleshoot emails being sent from mdaguam.com website not being received properly. |
07/05/2018 02:30 pm |
Kevin Hsueh |
Invoiced Inv#: 027191 |
|
W35410
|
Service Contract Inhouse |
Eric McClure
Work Requested: Release email from SonicWALL Junk Store for Eric. |
07/03/2018 10:30 am |
Kevin Hsueh |
Invoiced Inv#: 027191 |
|
W35407
|
Service Contract Inhouse |
Eric McClure
Work Requested: Reset MDAWholesale account password. |
07/02/2018 11:00 am |
Kevin Hsueh |
Invoiced Inv#: 027191 |
|
W35364
|
Service Contract Onsite |
Lee Webber
Work Requested: Setup new APC UPS for new Counterpoint server. Troubleshoot Mr. Webber's outlook issue. |
06/15/2018 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027173 |
|
W35314
|
Service Contract Inhouse |
Jennetta Adams
Work Requested: Remote Support: Unjunk email from SonicWALL Junkstore. |
05/30/2018 03:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027109 |
|
W35295
|
Service Contract Onsite |
Lee Webber
Work Requested: Rack new counterpoint server. |
05/23/2018 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 027091 |
|
W35294
|
Service Contract Inhouse |
Lee Webber
Work Requested: Remote Support: Configure new Name Servers for mdaguam.com |
05/22/2018 02:30 pm |
Kevin Hsueh |
Invoiced Inv#: 027091 |
|
W35233
|
Service Contract |
Raquel Brion
Work Requested: Troubleshoot QuickBooks issue. Troubleshoot email issue. |
05/08/2018 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 027091 |
|
W35209
|
Service Contract Inhouse |
Eric McClure
Work Requested: Remote Support: Provide 4 static IP addresses for new credit card machines at MDA Piti. |
05/01/2018 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027091 |
|
W35193
|
Service Contract Inhouse |
Eric McClure
Work Requested: Remote Support: Troubleshoot server. |
04/26/2018 10:30 am |
Kevin Hsueh |
Invoiced Inv#: 027031 |
|
W35169
|
Service Contract |
Raquel Brion
Work Requested: Troubleshoot QuickBooks |
04/23/2018 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 027029/027030 |
|
W35152
|
Service Contract |
Lee Webber
Work Requested: Add email domain name to SonicWALL Whitelist |
04/18/2018 04:20 pm |
Kevin Hsueh |
Invoiced Inv#: 027029 |
|
W35111
|
Service Contract Inhouse |
Eric McClure
Work Requested: Grant access to Marketing shared drive for Mike. |
04/10/2018 01:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027029 |
|
W35082
|
Service Contract |
Eric McClure
Work Requested: Work with GTA to troubleshoot Avaya IP Phone Connection at MDA NEX location. |
04/06/2018 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 027029 |
|
W35057
|
Service Contract |
Lee Webber
Work Requested: Troubleshoot Mr. Webber's Outlook Issue |
03/28/2018 11:00 am |
Kevin Hsueh |
Invoiced Inv#: 026928 |
|
W35050
|
Service Contract |
Lee Webber
Work Requested: Assist Mr. Webber to reset Gmail Password. Add domain names to SonicWALL whitelist. |
03/27/2018 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 026928 |
|
W35030
|
Service Contract Inhouse |
Eric McClure
Work Requested: Release emails from SonicWALL Junk Store. Add email domains to SonicWALL Whitelist |
03/20/2018 03:30 pm |
Kevin Hsueh |
Invoiced Inv#: 026926 |
|
W35017
|
Service Contract Inhouse |
Lee Webber
Work Requested: Add recipients to customerservice@mdaguam.com email distribution group. |
03/19/2018 11:00 am |
Kevin Hsueh |
Invoiced Inv#: 026825 |
| Description | Charge Code | Month/Year | Total Hours | Total Hours Used | Remaining Hours | |
|---|---|---|---|---|---|---|
| Service Contract (08/02/25 - 08/01/26) | MDA0.6012 | 6 | 1 | 5 |
