| # | Notes | Date/Time Added | Date/Time Modified |
|---|
| # | Customer Work Requested |
Scheduled Date/Time | Technician | Status | |
|---|---|---|---|---|---|
|
W42596
|
Onsite |
Emmanuel Dano
Work Requested: Setup Yealink IP Phone |
04/09/2026 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 033397 |
|
W42347
|
After Hours Onsite |
Emmanuel Dano
Work Requested: Onsite to assist with 3CX LAN change/update |
11/24/2025 07:00 am |
Kevin Hsueh |
Invoiced Inv#: 033197 |
|
W42314
|
Onsite |
Emmanuel Dano
Work Requested: • IT Admin 3CX Refresher Training • Voice Over Update / Check Location of files • Active Phones Review (Extension) • Check Ghost Numbers if configured: o 671 647 4017 (Multiline / Directory Non-Publishing) o 671 649 1947 (Multiline) o 671 649 5921 (Single Line / IW Simple IW Maintenance per Line) o 671 649 7924 (Multiline / Directory Non-Publishing |
11/05/2025 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 033174 |
|
W42203
|
Remote |
Esther Cruz
Work Requested: Set half day holiday hours for 9/19/2025. Rename Extension 270 to Michael Anthony Leon Guerrero. Create new extension 530 for Esther Cruz and provision IP Phone (MAC: 44:DB:D2:73:55:AA) |
09/19/2025 10:30 am |
Kevin Hsueh |
Invoiced Inv#: 033059 |
|
W42000
|
Remote |
Danilo Guzarem
Work Requested: Update 3CX Extension 190 to show Lydia Reyes. |
07/01/2025 10:30 am |
Kevin Hsueh |
Invoiced Inv#: 032892 |
|
W41975
Ref/PO#87783-G |
Remote |
Jin Hee Choe
Work Requested: Change Extension 650 to Rebecca Quidachay. Change Extension 510 to Saylee Bonopard |
06/20/2025 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 032848 |
|
W41912
|
Onsite |
Emmanuel Dano
Work Requested: Troubleshoot 3CX |
05/13/2025 08:30 am |
Kevin Hsueh |
Void |
|
W41838
|
Onsite |
Esther Cruz
Work Requested: Update several 3CX IP Phone and Extension assignments. |
04/04/2025 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 032687 |
|
W41731
|
Onsite |
Esther Cruz
Work Requested: Update 3CX Office Hours and Holidays. Troubleshoot IP Phone's where display name shows different then configured extension name. Re-assign extension 760 for Cassandra Blas. |
02/18/2025 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 032576 |
|
W41665
|
Remote |
Esther Cruz
Work Requested: Configure 3CX Extension 510 to forward to 671-683-9088 after 3 rings per Esther's request. |
01/14/2025 02:30 pm |
Kevin Hsueh |
Invoiced Inv#: 032510 |
|
W41653
|
Remote |
Esther Cruz
Work Requested: Create new 3CX Extension 510 for Devan Reyes. Update Extension 640 name to display Christina Leon Guerrero |
01/07/2025 04:00 pm |
Kevin Hsueh |
Invoiced Inv#: 032505 |
|
W41642
|
Remote |
Esther Cruz
Work Requested: Configure 3CX Extension 790 to forward calls to mobile number 671-480-6085 after 4 rings. |
12/27/2024 08:30 am |
Kevin Hsueh |
Invoiced Inv#: 032487 |
|
W41629
|
Onsite |
Emmanuel Dano
Work Requested: 3CX Phone System Version 20 Upgrade |
12/17/2024 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 032470 |
|
W41597
|
Remote |
Rene Molinos
Work Requested: Update 3CX Extension 140 and 190 display names |
11/26/2024 12:30 pm |
Kevin Hsueh |
Invoiced Inv#: 032439 |
|
W41591
|
Remote |
Esther Cruz
Work Requested: Various 3CX Extension settings update requested |
11/22/2024 03:00 pm |
Kevin Hsueh |
Invoiced Inv#: 032427 |
|
W41579
|
Onsite |
Johnray Tudela
Work Requested: Camera system remote monitoring not working |
11/15/2024 09:30 am |
Chu Hsieh |
Invoiced Inv#: 032420 |
|
W41577
|
Onsite |
Alma Dimla
Work Requested: Check Camera system. Alma reported system showing offline |
11/15/2024 10:00 am |
Chu Hsieh |
Void |
|
W41551
|
Inhouse |
Alma Dimla
Work Requested: Diagnose cursor/mouse issue and update Skype. |
11/01/2024 09:49 am |
Kevin Hsueh |
Invoiced Inv#: 032407 |
|
W41404
|
Remote |
Esther Cruz
Work Requested: Provision IP Phone (IP: 10.68.0.126; MAC: 80:5E:C0:54:E8:39) for Extension 102 Joel Lesh |
08/14/2024 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 032253 |
|
W41391
|
Remote |
Esther Cruz
Work Requested: Provision Yealink IP Phone for Extension 290 Chris Galsim |
08/08/2024 08:30 am |
Kevin Hsueh |
Invoiced Inv#: 032247 |
|
W41384
|
Remote |
Esther Cruz
Work Requested: Per Esther Cruz: Change extension 150 display name to Shannelly Marquez (originally Kristin Manlangit) |
08/02/2024 11:00 am |
Kevin Hsueh |
Invoiced Inv#: 032242 |
|
W41355
|
Remote |
Esther Cruz
Work Requested: Setup IP Phone (IP: 10.68.0.85; MAC: 24:9A:D8:0A:4E:E8) for Extension 770 JohnRay Tudela. |
07/17/2024 01:00 pm |
Kevin Hsueh |
Invoiced Inv#: 032206 |
|
W41323
|
Inhouse |
Ross Morrison
Work Requested: No internet connection. |
07/10/2024 11:00 am |
Chu Hsieh |
Void |
|
W41314
|
Remote |
Esther Cruz
Work Requested: Updated 3CX Extension 340 to show Myver Hecita |
07/01/2024 04:00 pm |
Kevin Hsueh |
Invoiced Inv#: 032189 |
|
W41277
|
Remote |
Cornelio Madrid
Work Requested: Update 3CX Extension 750 display name to Nancy Enriquez |
06/13/2024 03:15 pm |
Kevin Hsueh |
Invoiced Inv#: 032147 |
|
W41231
|
Inhouse |
Johnray Tudela
Work Requested: Two laptops were dropped off : OEM1 & OEM2. OEM2 has one flash drive in the computer case that needs to be installed. OEM1 has 2 flash drives in the box that needs to be installed. |
05/21/2024 11:19 am |
Kevin Hsueh |
Void |
|
W41210
|
Remote |
Cornelio Madrid
Work Requested: Change 3CX extension 310 name to display Abigail Cabanting |
05/13/2024 10:30 am |
Kevin Hsueh |
Invoiced Inv#: 032081 |
|
W41166
|
Onsite |
Esther Cruz
Work Requested: Reconfigure multiple 3CX extensions |
04/24/2024 10:26 am |
Kevin Hsueh |
Invoiced Inv#: 032027 |
|
W41158
|
Inhouse |
Alma Dimla
Work Requested: Check mouse as it is working intermittently. |
04/22/2024 08:24 am |
Kevin Hsueh |
Invoiced Inv#: 032022 |
|
W41149
|
Inhouse |
Johnray Tudela
Work Requested: Install Kohler Diagnostic Tool Monitor 3 System software. Software instructions/guides provided. |
04/18/2024 10:32 am |
Kevin Hsueh |
Void |
|
W41105
|
Remote |
Esther Cruz
Work Requested: Update extension 280 and 270 names |
04/02/2024 08:30 am |
Kevin Hsueh |
Invoiced Inv#: 031982 |
|
W41058
|
Onsite |
Alma Dimla
Work Requested: Check what type of USB to RS232 adapter Morrico uses to connect the laptop to their equipment to download the correct driver on laptop. |
03/07/2024 02:00 pm |
Bryant Bagiac |
Invoiced Inv#: 031928 |
|
W41040
|
Inhouse |
Alma Dimla
Work Requested: Install CNH EST software and JLG software. JLG software on disk provided by Morrico. |
03/01/2024 04:30 pm |
Bryant Bagiac |
Invoiced Inv#: 031923 |
|
W41039
|
Service Contract Onsite |
Esther Cruz
Work Requested: Relocate camera |
03/01/2024 02:00 pm |
Bryant Bagiac |
Invoiced Inv#: 031918 |
|
W41003
|
Service Contract Remote |
Esther Cruz
Work Requested: Provision IP Phone (IP Address: 10.68.0.161) for extension 810 Asuncion Demapan. |
02/21/2024 01:00 pm |
Kevin Hsueh |
Closed |
|
W40997
|
Service Contract Inhouse |
Alma Dimla
Work Requested: Download and install Xentry |
02/20/2024 09:19 am |
Bryant Bagiac |
Invoiced Inv#: 031944 |
|
W40993
|
Service Contract Remote |
Guz deGuzman
Work Requested: Per Guz Request: Configure extension 130 to forward to 6716488397 and extension 180 to forward to 6716480615 |
02/16/2024 01:00 pm |
Kevin Hsueh |
Closed |
|
W40943
|
Service Contract Onsite |
Esther Cruz
Work Requested: Troubleshoot Heather’s IP Phone. Per Heather, “ I have been having issued with my phone shutting off/rebooting when trying to make a phone call. I’ve experienced it also while on the phone. I believe it is only me having this issue.” |
01/25/2024 09:30 am |
Bryant Bagiac |
Closed |
|
W40881
|
Service Contract Onsite |
Guz deGuzman
Work Requested: Migrate 3CX Phone System from old server hardware to new server hardware |
12/27/2023 03:00 pm |
Kevin Hsueh |
Closed |
|
W40818
|
Service Contract Onsite |
Esther Cruz
Work Requested: Work with Esther to troubleshoot call forward to cell phone issues. |
11/27/2023 03:00 pm |
Kevin Hsueh |
Void |
|
W40813
|
Service Contract Remote |
Esther Cruz
Work Requested: Remove Extensions 220 and 270 from back up operators group. |
11/22/2023 10:30 am |
Kevin Hsueh |
Closed |
|
W40731
|
Service Contract Onsite |
Rene Molinos
Work Requested: Terminate 2 network cable and configure 2 AP |
10/24/2023 11:57 am |
Chu Hsieh |
Invoiced Inv#: 031654 |
|
W40724
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: Update Foresight HTML5 to version 5.23.915 |
10/23/2023 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 031649 |
|
W40704
|
Service Contract Remote |
Esther Cruz
Work Requested: Provision Yealink T43U (IP: 10.68.0.144) for Extension 250 Jarret Lizama. |
10/16/2023 10:00 am |
Kevin Hsueh |
Closed |
|
W40695
|
Service Contract Remote |
Esther Cruz
Work Requested: Check/Update 3CX Phone System Office Hours |
10/12/2023 10:30 am |
Kevin Hsueh |
Closed |
|
W40673
|
Service Contract Remote |
Cornelio Madrid
Work Requested: Provision Extension 230 on Yealink IP Phone (IP: 10.68.0.90) |
10/02/2023 03:30 pm |
Kevin Hsueh |
Closed |
|
W40624
|
Service Contract Remote |
Esther Cruz
Work Requested: Change the name on Extension 240 and IP Phone from Darren Calma to Amber Cabrera. |
09/15/2023 10:44 am |
Kevin Hsueh |
Closed |
|
W40603
|
Service Contract Onsite |
John Ray Tudela
Work Requested: Tone and trace cables in Service Area. John Ray wants to determine which lines he can cut and clean up. |
09/08/2023 10:00 am |
Chu Hsieh |
Closed |
|
W40547
|
Service Contract Onsite |
Johnray Tudela
Work Requested: Test setting to disable Yealink IP Phone volume rocker |
08/18/2023 09:30 am |
Kevin Hsueh |
Void |
|
W40486
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: Troubleshoot Paul's Printing Issue |
07/19/2023 10:00 am |
Bryant Bagiac |
Void |
|
W40483
|
Service Contract Remote |
Alma Dimla
Work Requested: Per Alma, remove extension 770 from Operators Ring Group |
07/11/2023 11:20 am |
Kevin Hsueh |
Closed |
|
W40457
|
Service Contract Inhouse |
Alma Dimla
Work Requested: 2 tech Panasonic Laptops for programming. One Panasonic laptop to mirror the contents. |
07/06/2023 08:30 am |
Bryant Bagiac |
Closed |
|
W40453
|
Service Contract Inhouse |
Alma Dimla
Work Requested: 2 tech Panasonic Laptops for programming. One Panasonic laptop to mirror the contents. |
07/05/2023 10:27 am |
Kevin Hsueh |
Void |
|
W40427
|
Service Contract Onsite |
Torgun Smith
Work Requested: Locate Torgun's email older than 2021 |
06/22/2023 01:30 pm |
Chu Hsieh |
Invoiced Inv#: 031400 |
|
W40410
|
Service Contract Onsite |
Torgun Smith
Work Requested: Troubleshoot Torgun's Email. |
06/16/2023 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 031389 |
|
W40401
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Restore original Operator Group Inbound Call Flow |
06/12/2023 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 031379 |
|
W40389
|
Service Contract Onsite |
Torgun Smith
Work Requested: Troubleshoot 2nd switch for camera system. Possible break in network cable between the NVR and 2nd switch after the typhoon. |
06/08/2023 09:00 am |
Chu Hsieh |
Closed |
|
W40360
|
Service Contract Remote |
Torgun Smith
Work Requested: Configure inbound call operator group |
05/26/2023 12:00 pm |
Kevin Hsueh |
Closed |
|
W40358
|
After Hours Onsite |
Torgun Smith
Work Requested: 3CX server down |
05/25/2023 10:00 am |
Chu Hsieh |
Invoiced Inv#: 031349 |
|
W40355
|
Service Contract Inhouse |
Johnray Tudela
Work Requested: Install Cummins Software. |
05/18/2023 01:46 pm |
Kevin Hsueh |
Closed |
|
W40309
|
Service Contract Onsite |
Esther Cruz
Work Requested: Rename 2 extensions in 3CX: 1. Ext. 350 to "Annisa Quidachay" 2. Ext. 210 to "Matthew Quichocho" |
05/02/2023 09:30 am |
Jayson Larot |
Closed |
|
W40287
|
Service Contract Onsite |
Torgun Smith
Work Requested: Check camera connected to remote switch. Images cuts one and off randomly. |
04/20/2023 11:00 am |
Chu Hsieh |
Closed |
|
W40269
|
Service Contract Onsite |
Guz deGuzman
Work Requested: Setup 1 IP Phone with new 3CX Extension at Morrico Rental Office |
04/13/2023 02:00 pm |
Kevin Hsueh |
Closed |
|
W40257
|
Service Contract Inhouse |
Alma Dimla
Work Requested: Other Equipment 4 - Install the WANCO Software based on instructions |
04/10/2023 09:42 am |
Jayson Larot |
Closed |
|
W40251
|
Service Contract Inhouse |
Alma Dimla
Work Requested: Truck 1 - file extraction. Other Equipment 4 - install the WANCO software based on instruction. |
04/06/2023 09:08 am |
Kevin Hsueh |
Invoiced Inv#: 031208 |
|
W40198
|
Service Contract Onsite |
Alma Dimla
Work Requested: Troubleshoot DiagnosticLink Activation for truck 2 toughbook. |
03/20/2023 01:44 pm |
Jayson Larot |
Void |
|
W40197
|
Service Contract Onsite |
Alma Dimla
Work Requested: Troubleshoot DiagnosticLink Activation issue. Attempt to connect to activation server while connected on Morrico's network. |
03/20/2023 01:31 pm |
|
Closed |
|
W40188
|
Service Contract Inhouse |
Alma Dimla
Work Requested: Truck 2 - install DiagnosticLink, CD in a box. Truck 1 - Diagnose, won’t turn on. |
03/15/2023 12:04 pm |
Jayson Larot |
Closed |
|
W40164
|
Inhouse |
Alma Dimla
Work Requested: Install Eaton into Truck 3 computer |
03/08/2023 02:24 pm |
Jayson Larot |
Invoiced Inv#: 031165 |
|
W40161
|
Service Contract Remote |
Torgun Smith
Work Requested: Help Torgun add printer to home wireless network and laptop |
03/06/2023 09:30 am |
Chu Hsieh |
Invoiced Inv#: 031160 |
|
W40074
|
Onsite |
Rene Molinos
Work Requested: Troubleshoot NVR. 2 cameras not showing |
01/31/2023 01:30 pm |
Chu Hsieh |
Closed |
|
W40002
|
Service Contract Remote |
Esther Mendoza
Work Requested: Per Esther, change extension 750 user name |
01/05/2023 02:00 pm |
Kevin Hsueh |
Closed |
|
W39971
|
Service Contract Remote |
Guz deGuzman
Work Requested: 3CX Extension Updates |
12/20/2022 02:30 pm |
Kevin Hsueh |
Closed |
|
W39969
|
Service Contract Remote |
Esther Mendoza
Work Requested: Troubleshoot Esther's 3CX Windows App. |
12/20/2022 09:30 am |
Kevin Hsueh |
Closed |
|
W39886
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Upgrade 3CX Phone System from Version 16 to Version 18 |
11/11/2022 09:30 am |
Kevin Hsueh |
Closed |
|
W39847
|
Service Contract Inhouse |
Alma Dimla
Work Requested: 1. install windows OS on 2 new CF-31 laptops 2. install EBS on same laptop 3. diagnose & repair internet on 3rd laptop provided a working laptop for #2 |
10/17/2022 02:38 pm |
Jayson Larot |
Closed |
|
W39792
|
Service Contract Onsite |
Torgun Smith
Work Requested: Troubleshoot Francis' Workstation |
09/29/2022 10:00 am |
Kevin Hsueh |
Closed |
|
W39744
|
Service Contract Inhouse |
Alma Dimla
Work Requested: Setup laptops |
09/14/2022 09:30 am |
Jayson Larot |
Invoiced Inv#: 030781 |
|
W39696
|
Inhouse |
Alma Dimla
Work Requested: Set up EBS to Tech ID : T0533 |
08/29/2022 03:05 pm |
Jayson Larot |
Closed |
|
W39652
|
Service Contract Remote |
Mary Rose Real
Work Requested: Register/Update extensions for IP Phones. |
08/18/2022 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 030758 |
|
W39632
|
Service Contract Inhouse |
Alma Dimla
Work Requested: clone large laptop to small laptop |
08/09/2022 11:34 am |
Jayson Larot |
Invoiced Inv#: 030755 |
|
W39630
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: Michelle having issue with her dock. |
08/09/2022 09:30 am |
Chu Hsieh |
Closed |
|
W39624
|
Service Contract Onsite |
Alma Dimla
Work Requested: Provision new ext 390 for Philip Bonner |
08/08/2022 09:30 am |
Jayson Larot |
Closed |
|
W39583
|
Inhouse |
Alma Dimla
Work Requested: clone laptop 130 |
07/27/2022 03:00 pm |
Jayson Larot |
Invoiced Inv#: 030736 |
|
W39582
|
Inhouse |
Alma Dimla
Work Requested: clone laptop 130 |
07/27/2022 01:30 pm |
Kevin Hsueh |
Void |
|
W39580
|
Service Contract Remote |
Allan Morrison
Work Requested: Allan cannot open Outlook. OST file corrupted |
07/27/2022 10:00 am |
Chu Hsieh |
Closed |
|
W39578
|
Service Contract Inhouse |
Alma Dimla
Work Requested: PC not booting up |
07/26/2022 12:44 pm |
Kevin Hsueh |
Void |
|
W39572
|
Service Contract Remote |
Torgun Smith
Work Requested: Torgun not receiving emails on tennisacademyguam.com |
07/25/2022 10:45 am |
Chu Hsieh |
Closed |
|
W39542
|
Service Contract Remote |
Kristeen Carter
Work Requested: Configure IP Phone (IP: 10.68.0.31) for Extension 770. |
07/08/2022 10:00 am |
Kevin Hsueh |
Closed |
|
W39515
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Michelle cannot see the network drives |
06/30/2022 01:45 pm |
Chu Hsieh |
Invoiced Inv#: 030701 |
|
W39514
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: Michelle called and need assistance to add the network drives to new domain. |
06/30/2022 09:32 am |
Chu Hsieh |
Invoiced Inv#: 030697 |
|
W39513
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Michelle can't connect via VPN to Morrico's office |
06/29/2022 01:45 pm |
Chu Hsieh |
Invoiced Inv#: 030696 |
|
W39511
|
Service Contract Onsite |
Torgun Smith
Work Requested: Torgun called that Ak did some sort of migration 6/28/22 noon and now users on network unable to access EBS. |
06/29/2022 09:00 am |
Chu Hsieh |
Invoiced Inv#: 030695 |
|
W39485
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: Michelle have problem printing from PDF reader |
06/14/2022 10:30 am |
Chu Hsieh |
Closed |
|
W39467
|
Service Contract Onsite |
Alma Dimla
Work Requested: Service laptop SRVC-12 unable to connect to ebs-sqlsrv |
06/08/2022 09:30 am |
Chu Hsieh |
Closed |
|
W39463
|
Service Contract Inhouse |
Alma Dimla
Work Requested: Install user ID on EBS |
06/07/2022 02:43 pm |
Kevin Hsueh |
Closed |
|
W39379
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Unable to access EBS |
05/14/2022 07:00 pm |
Chu Hsieh |
Invoiced Inv#: 030610 |
|
W39378
|
Service Contract Onsite |
Rene Molinos
Work Requested: IP address change |
05/14/2022 12:00 pm |
Chu Hsieh |
Invoiced Inv#: 030609 |
|
W39377
|
Service Contract Remote |
Rene Molinos
Work Requested: Preparation on IP address change |
05/13/2022 11:00 am |
Chu Hsieh |
Closed |
|
W39376
|
Service Contract Onsite |
Guz deGuzman
Work Requested: Network IP Change |
05/14/2022 12:00 pm |
Kevin Hsueh |
Invoiced Inv#: 030608 |
|
W39356
|
Service Contract Remote |
Mary Rose Real
Work Requested: Configure mobile numbers and forwarding rules for Jesse Munoz and Paul Eustaquio. |
05/09/2022 08:30 am |
Kevin Hsueh |
Closed |
|
W39338
|
Service Contract Remote |
Mary Rose Real
Work Requested: Provision 2 IP Phones. Change name on 1 extension. |
05/02/2022 03:30 pm |
Kevin Hsueh |
Closed |
|
W39229
|
Service Contract Remote |
Mary Rose Real
Work Requested: Create new extension for Dawn Pilarca |
03/21/2022 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 030485 |
|
W39214
|
Service Contract Inhouse |
Alma Dimla
Work Requested: CNH SOFTWARE UPDATE on laptop other equipment 3 |
03/15/2022 11:00 am |
Charles Rafanan |
Invoiced Inv#: 030474 |
|
W39200
|
Service Contract Remote |
Michelle Taisague
Work Requested: Troubleshoot Low Disk Space Error |
03/09/2022 08:30 am |
Kevin Hsueh |
Invoiced Inv#: 030465 |
|
W39195
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: Install 1TB SATA HDD on failed server (appsrv) |
03/07/2022 03:30 pm |
Chu Hsieh |
Invoiced Inv#: 030461 |
|
W39193
|
Service Contract Remote |
Alice Dela Cruz
Work Requested: Check 3CX |
03/07/2022 08:45 am |
Kevin Hsueh |
Closed |
|
W39180
|
Service Contract Onsite |
Rene Molinos
Work Requested: Issues with camera and phone |
03/01/2022 01:30 pm |
Chu Hsieh |
Closed |
|
W39178
|
Service Contract Remote |
Torgun Smith
Work Requested: Torgun reported not receive emails form itftennis.com. |
03/01/2022 09:45 am |
Chu Hsieh |
Closed |
|
W39155
|
After Hours Remote |
Ross Morrison
Work Requested: Ross is in Saipan and could not connect to Morrico's VPN |
02/20/2022 01:00 pm |
Chu Hsieh |
Invoiced Inv#: 030425 |
|
W39110
|
Inhouse |
Alma Dimla
Work Requested: Angel came by to drop-off the laptop from work order W391109 |
02/01/2022 08:30 am |
Kevin Hsueh |
Invoiced Inv#: 030398 |
|
W39109
|
Service Contract Inhouse |
Alma Dimla
Work Requested: Troubleshoot Alma's Laptop |
01/28/2022 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 030393 |
|
W39105
|
Service Contract Remote |
Alma Dimla
Work Requested: Troubleshoot Alma's RDP issues. Create new email account. |
01/27/2022 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 030392 |
|
W39072
|
Service Contract Remote |
Michelle Taisague
Work Requested: Troubleshoot Mitch's Workstation |
01/14/2022 02:00 pm |
Kevin Hsueh |
Closed |
|
W39063
|
Service Contract Onsite |
Alma Dimla
Work Requested: Update MS Office on Alma and Darren |
01/11/2022 01:30 pm |
Chu Hsieh |
Closed |
|
W39000
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Guz from AK request to confirm draft drawing of server and network devices created by Inchscape. |
12/16/2021 10:30 am |
Chu Hsieh |
Invoiced Inv#: 030298 |
|
W38995
|
Service Contract Remote |
Rene Molinos
Work Requested: Provision IP Phone for Darren |
12/14/2021 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 030292 |
|
W38990
|
Service Contract Onsite |
Rene Molinos
Work Requested: Install Office 365 on Darren PC. Check Label printer at parts. |
12/14/2021 09:00 am |
|
Invoiced Inv#: 030285 |
|
W38987
|
Inhouse |
Alma Dimla
Work Requested: Troubleshoot qty. 3 laptops |
12/14/2021 09:00 am |
Charles Rafanan |
Invoiced Inv#: 030295 |
|
W38979
|
Service Contract Remote |
Allan Morrison
Work Requested: export Allan's Morricoequipment.com email and import to new mailbox allan@mataistreet.com. |
12/07/2021 04:00 pm |
Chu Hsieh |
Invoiced Inv#: 030281 |
|
W38958
|
Service Contract Remote |
Allan Morrison
Work Requested: Export Allan's Exchange Email and setup exchange to forward incoming emails to new email address |
12/04/2021 09:00 am |
Chu Hsieh |
Invoiced Inv#: 030272 |
|
W38947
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: Meeting with Guz (AK) and Michelle |
12/01/2021 09:30 am |
Chu Hsieh |
Closed |
|
W38946
|
Inhouse |
Alma Dimla
Work Requested: T0453 - Touchpad/ mouse hard to navigate - gets stuck T0514 - Copy EBS Program from T0453 |
12/01/2021 02:00 pm |
Charles Rafanan |
Closed |
|
W38942
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Project Morrico IT Kick Off with AK |
11/30/2021 03:00 pm |
Chu Hsieh |
Invoiced Inv#: 030263 |
|
W38941
|
Service Contract Remote |
Allan Morrison
Work Requested: Setup Allan new Exchange account and DNS services |
11/30/2021 01:00 pm |
Chu Hsieh |
Invoiced Inv#: 030262 |
|
W38933
|
Service Contract Remote |
Allan Morrison
Work Requested: Work on creating new internet domain |
11/29/2021 10:00 am |
Chu Hsieh |
Invoiced Inv#: 030254 |
|
W38928
|
Inhouse |
Alma Dimla
Work Requested: Drop off the charger for the laptop |
11/23/2021 08:48 am |
Kevin Hsueh |
Void |
|
W38926
|
Inhouse |
Alma Dimla
Work Requested: Configure laptops Requesting for the following services to be done on tech laptops: T0489: take the keyboard from damaged laptop (Brandon) and install on this laptop. T0507: setup laptop for this tech number T0514: reinstall and setup EBS |
11/22/2021 01:30 pm |
Charles Rafanan |
Invoiced Inv#: 030232 |
|
W38921
|
Service Contract Onsite |
Rene Molinos
Work Requested: Install and configure NVR |
11/19/2021 10:00 am |
Chu Hsieh |
Closed |
|
W38913
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: Replace batteries on a few UPS |
11/17/2021 05:00 pm |
Chu Hsieh |
Invoiced Inv#: 030221 |
|
W38902
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: Replace UPS batteries |
11/16/2021 05:00 pm |
Chu Hsieh |
Void |
|
W38901
|
Inhouse |
Alma Dimla
Work Requested: Some keys on the keyboard is not working |
11/15/2021 11:29 am |
Chu Hsieh |
Closed |
|
W38890
|
Service Contract Remote |
Rene Molinos
Work Requested: Configure email forwarding |
11/09/2021 04:00 pm |
Kevin Hsueh |
Closed |
|
W38889
|
Service Contract Remote |
Rene Molinos
Work Requested: Configure email forwarding. |
11/09/2021 04:00 pm |
Kevin Hsueh |
Void |
|
W38870
|
Service Contract Remote |
Michelle Bordallo
Work Requested: archive Ross' mailbox. He had exceeded 50GB limit |
11/02/2021 02:00 pm |
Chu Hsieh |
Closed |
|
W38853
|
Service Contract Remote |
Torgun Smith
Work Requested: Renew and rekey SSL certrificate for remote.morricoequipment.com |
10/25/2021 12:00 pm |
Chu Hsieh |
Invoiced Inv#: 030187 |
|
W38852
|
Service Contract Remote |
Rene Molinos
Work Requested: Configure Exchange Email Forwarding |
10/25/2021 11:00 am |
Kevin Hsueh |
Invoiced Inv#: 030186 |
|
W38851
|
Service Contract Inhouse |
Michelle Taisague
Work Requested: Customer spoke with Kevin, before drop-off |
10/27/2021 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 030191 |
|
W38845
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Download and install Foresight Intelligence Update. |
10/21/2021 08:30 am |
Kevin Hsueh |
Invoiced Inv#: 030166 |
|
W38837
|
Service Contract Onsite |
Mary Rose Real
Work Requested: Setup new Xerox printer in Rental Office. Install Allison software on tech laptop. |
10/18/2021 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 030155 |
|
W38825
|
Service Contract Remote |
Rene Molinos
Work Requested: Forward Ed's emails to Rene. Extension 210 set display name to Joshua Ungacta. Add extension 210 and 230 to backup operators ring group. |
10/08/2021 04:30 pm |
Kevin Hsueh |
Closed |
|
W38820
|
Service Contract Onsite |
Vincent Taijeron
Work Requested: Troubleshoot 3 tech laptops |
10/07/2021 09:30 am |
Kevin Hsueh |
Closed |
|
W38805
|
Service Contract Onsite |
Rene Molinos
Work Requested: Check network at front desk and Ross PDF issues. |
09/30/2021 10:30 am |
Chu Hsieh |
Invoiced Inv#: 030140 |
|
W38778
|
Service Contract Remote |
Rene Molinos
Work Requested: Create new profile for Joshua Ungacta. |
09/20/2021 08:30 am |
Kevin Hsueh |
Invoiced Inv#: 030083 |
|
W38761
|
Inhouse |
Rene Molinos
Work Requested: Running slow, lagging |
09/13/2021 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 030071 |
|
W38759
|
Inhouse |
Alma Dimla
Work Requested: Update EST Software |
09/13/2021 08:52 am |
Kevin Hsueh |
Invoiced Inv#: 030070 |
|
W38742
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: Inventory of all Morrico office computers. |
09/07/2021 09:30 am |
Kevin Hsueh |
Closed |
|
W38740
|
Service Contract Onsite |
Alma Dimla
Work Requested: Troubleshoot EST Software. |
09/02/2021 01:30 pm |
Kevin Hsueh |
Closed |
|
W38732
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Create new user profile. |
08/31/2021 10:30 am |
Kevin Hsueh |
Invoiced Inv#: 030057 |
|
W38722
|
Service Contract Remote |
Alma Dimla
Work Requested: Troubleshoot DPA5 driver on OE 3 Laptop |
08/27/2021 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 030041 |
|
W38709
|
Service Contract Remote |
Allan Morrison
Work Requested: issues connecting to Microsoft TEAMS |
08/23/2021 09:30 am |
Chu Hsieh |
Invoiced Inv#: 030013 |
|
W38704
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Michelle unable to delete or receive emails on Outlook |
08/19/2021 02:20 pm |
Chu Hsieh |
Invoiced Inv#: 030006 |
|
W38701
|
Service Contract Remote |
Allan Morrison
Work Requested: Check SentinelOne reporting infection and cancel Malwarebytes |
08/18/2021 04:00 pm |
Chu Hsieh |
Closed |
|
W38699
|
Service Contract Inhouse |
Alma Dimla
Work Requested: Set up computers |
08/24/2021 03:30 pm |
Kevin Hsueh |
Invoiced Inv#: 030037 |
|
W38684
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: No internet and phone services |
08/12/2021 08:00 am |
Chu Hsieh |
Closed |
|
W38648
|
Service Contract Remote |
Rene Molinos
Work Requested: Rene reported Mitch PC's Office365 subscription expired. |
07/27/2021 10:00 am |
Chu Hsieh |
Invoiced Inv#: 029974 |
|
W38633
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: Troubleshoot Receptionist Workstation |
07/20/2021 03:30 pm |
Kevin Hsueh |
Invoiced Inv#: 029967 |
|
W38630
|
Onsite |
Rene Molinos
Work Requested: Terminate and trace cables |
07/20/2021 09:30 am |
Meryll Cruz |
Closed |
|
W38627
|
Service Contract Onsite |
Rene Molinos
Work Requested: Configure SonicWALL TZ470. Deliver and setup onsite this afternoon. |
07/19/2021 11:00 am |
Kevin Hsueh |
Invoiced Inv#: 029950 |
|
W38617
|
Service Contract Inhouse |
Alma Dimla
Work Requested: Troubleshoot laptop |
07/13/2021 02:49 pm |
Kevin Hsueh |
Invoiced Inv#: 029938 |
|
W38600
|
Service Contract Remote |
Rene Molinos
Work Requested: Troubleshoot Rene's MS Office. |
07/07/2021 11:00 am |
Kevin Hsueh |
Invoiced Inv#: 029929 |
|
W38599
|
Service Contract Inhouse |
Alma Dimla
Work Requested: Set-up laptop for new tech |
07/08/2021 10:30 am |
Kevin Hsueh |
Invoiced Inv#: 029935 |
|
W38597
|
Service Contract Remote |
Torgun Smith
Work Requested: setup backup |
07/06/2021 11:30 am |
Chu Hsieh |
Closed |
|
W38591
|
Inhouse |
Michelle Bordallo
Work Requested: Install SSD and Windows 10 |
07/02/2021 10:00 am |
Meryll Cruz |
Closed |
|
W38590
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Install Foresight Intelligence update 5.21.611 (KB05010014.exe). |
07/02/2021 09:30 am |
Kevin Hsueh |
Closed |
|
W38584
|
Inhouse |
Alma Dimla
Work Requested: POC spoke with Kevin for details |
07/01/2021 09:00 am |
Kevin Hsueh |
Closed |
|
W38580
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: setup 3cxsrv |
06/29/2021 01:00 pm |
Kevin Hsueh |
Invoiced Inv#: 029919 |
|
W38578
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: 3cx not working |
06/29/2021 09:00 am |
Chu Hsieh |
Invoiced Inv#: 029917 |
|
W38574
|
Service Contract Onsite |
Alma Dimla
Work Requested: Deliver and setup 2 new tech laptops. Update New Holland Software. Check Patrick's outlook issues. |
06/28/2021 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 029915 |
|
W38545
|
Service Contract Onsite |
Mary Rose Real
Work Requested: Removr Office 2007 and install Office365 |
06/16/2021 09:45 am |
Chu Hsieh |
Invoiced Inv#: 029876 |
|
W38538
|
Service Contract Remote |
Mary Rose Real
Work Requested: Michelle reported MaryRose not receiving emails from users on same network |
06/14/2021 04:30 pm |
Chu Hsieh |
Invoiced Inv#: 029874 |
|
W38530
|
Inhouse |
Rene Molinos
Work Requested: Setup qty. 2 laptops |
06/18/2021 10:00 am |
Meryll Cruz |
Invoiced Inv#: 029883 |
|
W38527
|
Service Contract Remote |
Michelle Bordallo
Work Requested: issues with Office365 activation |
06/08/2021 10:00 am |
Chu Hsieh |
Closed |
|
W38515
|
Service Contract Remote |
Rene Molinos
Work Requested: Update MS Office 365 account billing information. Provision 2 IP Phones. |
06/03/2021 09:30 am |
Kevin Hsueh |
Closed |
|
W38510
|
Service Contract Remote |
Rene Molinos
Work Requested: Update email forwarding settings |
06/02/2021 01:30 pm |
Kevin Hsueh |
Closed |
|
W38495
|
Service Contract Remote |
Rene Molinos
Work Requested: Rene and Alma reported their customer's emails are getting rejected. |
05/25/2021 10:30 am |
Chu Hsieh |
Invoiced Inv#: 029842 |
|
W38470
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Remotely setup VPN access via mifi for Vivian |
05/12/2021 03:30 pm |
Chu Hsieh |
Invoiced Inv#: 029802 |
|
W38463
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Issues with Outlook. Typed email body are blank |
05/12/2021 09:00 am |
Chu Hsieh |
Closed |
|
W38461
|
Inhouse |
Michelle Bordallo
Work Requested: Contact Michelle for further information |
05/12/2021 02:00 pm |
Kevin Hsueh |
Closed |
|
W38444
|
Service Contract Inhouse |
Rene Molinos
Work Requested: Rene picked up teh Surface Pro yesterday but it was still not working. |
05/06/2021 02:00 pm |
Kevin Hsueh |
Closed |
|
W38440
|
Inhouse |
James Agustin
Work Requested: Install adobe and VPN into Surface Pro |
05/04/2021 01:21 pm |
DSI Tech |
Closed |
|
W38439
|
Inhouse |
Rene Molinos
Work Requested: 2 laptops. Surface setup VPN and check browser. Toughbook to update. |
05/04/2021 12:27 pm |
DSI Tech |
Closed |
|
W38434
|
Service Contract Onsite |
Patrick Chargualaf
Work Requested: Deliver and setup Patrick's Lenovo Laptop. |
04/30/2021 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 029784 |
|
W38429
|
Inhouse |
Alma Dimla
Work Requested: Prep new Laptop |
04/28/2021 12:34 pm |
DSI Tech |
Invoiced Inv#: 029783 |
|
W38428
|
Service Contract Onsite |
Alma Dimla
Work Requested: Install PC Service Tool on OE1 Laptop. |
04/28/2021 11:00 am |
Kevin Hsueh |
Invoiced Inv#: 029780 |
|
W38414
|
Service Contract Onsite |
Alma Dimla
Work Requested: Install IFAK 5.3 Link on OE1 Laptop. |
04/26/2021 09:30 am |
Meryll Cruz |
Invoiced Inv#: 029760 |
|
W38392
|
Service Contract Remote |
Rene Molinos
Work Requested: Troubleshoot Emails |
04/06/2021 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 029735 |
|
W38390
|
Inhouse |
Alma Dimla
Work Requested: Wifi dropping on laptop |
04/15/2021 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 029734 |
|
W38385
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: Setup James to access Roland's emails. Transfer contacts to James from Roland's exchange profile. |
04/16/2021 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 029732 |
|
W38382
|
Service Contract Inhouse |
Ross Morrison
Work Requested: recover data from 16GB SDCARD |
04/12/2021 01:00 pm |
Chu Hsieh |
Invoiced Inv#: 029723 |
|
W38361
|
Service Contract Remote |
Rene Molinos
Work Requested: Create new account for Katrina Cruz |
04/06/2021 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 029709 |
|
W38356
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Install Sonicwall Hosted Email Security services |
04/05/2021 03:00 am |
Chu Hsieh |
Invoiced Inv#: 029708 |
|
W38347
|
Service Contract Remote |
Rene Molinos
Work Requested: Troubleshoot emails |
04/01/2021 12:30 pm |
Kevin Hsueh |
Closed |
|
W38341
|
Service Contract Inhouse |
James Agustin
Work Requested: Setup Surface Pro |
03/30/2021 03:53 pm |
Kevin Hsueh |
Invoiced Inv#: 029713 |
|
W38314
|
Service Contract Inhouse |
Michelle Bordallo
Work Requested: Troubleshoot Lenovo IdeaPad U430 Touch |
03/18/2021 11:00 am |
Kevin Hsueh |
Invoiced Inv#: 029662 |
|
W38311
|
Service Contract Onsite |
Rene Molinos
Work Requested: 1. change use of tech laptop from T0477 to T0499 (Alma) 2. Check programming tool connection on diagnostic laptop 1 and 2 (Alma) 3. set PDF signature for Vince PC 4. update Vince phone name and set forward calls to cell# 483-0168 5. install program for warehouse parts labeler printer 6. check Ross Peredo PC for website access issue |
03/17/2021 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 029657 |
|
W38296
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Install Exchange 2010 Patch |
03/15/2021 10:30 am |
Chu Hsieh |
Invoiced Inv#: 029650 |
|
W38295
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: Preventive maintenance on 3CX system. Reset all user passwords |
03/15/2021 11:00 am |
Melissa Dimla |
Invoiced Inv#: 029649 |
|
W38284
|
Service Contract Remote |
Allan Morrison
Work Requested: Various issue on Allan's laptop |
03/10/2021 10:30 am |
Chu Hsieh |
Invoiced Inv#: 029638 |
|
W38282
|
After Hours Remote |
Rene Molinos
Work Requested: Rene reported no new emails flowing in |
03/10/2021 06:30 am |
Chu Hsieh |
Invoiced Inv#: 029637 |
|
W38267
|
Service Contract Remote |
Rene Molinos
Work Requested: Create new user profile for Vincent Taijeron |
03/02/2021 10:00 am |
Kevin Hsueh |
Closed |
|
W38260
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Michelle reported unable to print and issue accessing skype |
02/26/2021 03:00 pm |
Chu Hsieh |
Invoiced Inv#: 029625 |
|
W38250
|
Service Contract Inhouse |
Michelle Bordallo
Work Requested: System running very slow |
02/17/2021 10:00 am |
Chu Hsieh |
Closed |
|
W38238
|
Service Contract Inhouse |
Torgun Smith
Work Requested: Re-installed macOS |
02/12/2021 09:48 am |
Meryll Cruz |
Closed |
|
W38227
|
Inhouse |
Alma Dimla
Work Requested: Please refer to Alma for service request |
02/09/2021 11:59 am |
Kevin Hsueh |
Closed |
|
W38196
|
Service Contract Remote |
Rene Molinos
Work Requested: Create 2 new user profiles. |
01/25/2021 10:00 am |
Kevin Hsueh |
Closed |
|
W38184
|
Service Contract Remote |
Rene Molinos
Work Requested: Create new user profile for Ross Peredo |
01/19/2021 01:00 pm |
Kevin Hsueh |
Closed |
|
W38165
|
Service Contract Inhouse |
Alma Dimla
Work Requested: Install Skype |
01/11/2021 11:53 am |
Kevin Hsueh |
Closed |
|
W38163
|
Service Contract Inhouse |
Alma Dimla
Work Requested: Troubleshoot Andy's Skype access. Set tech ID T0493 on EBS. |
01/08/2021 02:00 pm |
Kevin Hsueh |
Closed |
|
W38130
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Michelle called Ross (in New Zealand) is having issues connecting to VPN |
12/22/2020 08:30 am |
Chu Hsieh |
Invoiced Inv#: 029495 |
|
W38129
|
Service Contract Remote |
Rene Molinos
Work Requested: no internet or email since yesterday afternoon |
12/22/2020 07:00 am |
Chu Hsieh |
Closed |
|
W38122
|
Service Contract Inhouse |
Alma Dimla
Work Requested: David's Machine - Mouse doesnt work. Now they tried with external mouse and it worked for a while but now it doesnt work. Andy's Machine - Per Alma, she said Kevin is aware of this issue with EBS Software. Andy also said that internet doesnt work when using Skype. |
12/28/2020 12:00 pm |
Kevin Hsueh |
Invoiced Inv#: 029516 |
|
W38095
|
Onsite |
Michelle Bordallo
Work Requested: Setup timeclock |
12/04/2020 01:00 pm |
Chu Hsieh |
Closed |
|
W38081
|
Service Contract Remote |
Mary Rose Real
Work Requested: Setup Mercel to connect to VPN |
12/01/2020 10:35 am |
Chu Hsieh |
Void |
|
W38079
|
Service Contract Onsite |
Alma Dimla
Work Requested: Work with EBS Support to deploy EBS to tech laptop. |
12/01/2020 08:30 am |
Kevin Hsueh |
Closed |
|
W38074
|
Service Contract Inhouse |
Alma Dimla
Work Requested: Update with guidelines from EBS. Alma sent Kevin an email regarding this. |
11/24/2020 03:20 pm |
Kevin Hsueh |
Closed |
|
W38033
|
Service Contract Remote |
Rene Molinos
Work Requested: Not receiving external emails |
11/07/2020 10:00 am |
Chu Hsieh |
Invoiced Inv#: 029428 |
|
W38024
|
Service Contract Remote |
Rene Molinos
Work Requested: Rene reported emails from Fftaitague@gpagwa.com are getting rejected. |
11/03/2020 04:30 pm |
Chu Hsieh |
Closed |
|
W38020
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Setup VPN on Ross' laptop |
11/02/2020 03:00 pm |
Chu Hsieh |
Closed |
|
W37992
|
Service Contract Remote |
Alma Dimla
Work Requested: Create new user profile reception and migrate Mericel profile to reception |
10/26/2020 11:00 am |
Chu Hsieh |
Invoiced Inv#: 029404 |
|
W37984
|
Service Contract Inhouse |
Alma Dimla
Work Requested: Fuso software update - truck 3 laptop |
10/26/2020 09:34 am |
Kevin Hsueh |
Invoiced Inv#: 029403 |
|
W37952
|
Service Contract Inhouse |
Alma Dimla
Work Requested: Alma said Kevin is informed of the issue |
10/19/2020 03:05 pm |
Kevin Hsueh |
Invoiced Inv#: 029376 |
|
W37948
|
Service Contract Inhouse |
Michelle Bordallo
Work Requested: Reprep Torgun's old laptop for Mary Rose to use remotely |
10/15/2020 03:30 pm |
Chu Hsieh |
Invoiced Inv#: 029359 |
|
W37937
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Generate and send 3CX Welcome Email to Saylee and Francis |
10/13/2020 03:00 pm |
Kevin Hsueh |
Invoiced Inv#: 029359 |
|
W37925
|
Service Contract Remote |
Rene Molinos
Work Requested: remote setup VPN access for Saylee and Francis whom will be working from home |
10/09/2020 02:00 pm |
Chu Hsieh |
Closed |
|
W37920
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Upgrade Foresight Intelligence. |
10/08/2020 11:00 am |
Kevin Hsueh |
Closed |
|
W37911
|
Service Contract Onsite |
Alma Dimla
Work Requested: Work with Alma to inventory all currently used software on tech laptops. Need to determine if software updates will support windows 7 or windows 10. |
10/07/2020 10:00 am |
Kevin Hsueh |
Closed |
|
W37891
|
Service Contract Remote |
Allan Morrison
Work Requested: Unable to connect to wifi at hotel |
10/03/2020 11:47 am |
Chu Hsieh |
Closed |
|
W37867
|
Service Contract Inhouse |
Alma Dimla
Work Requested: Keyboard issue |
09/29/2020 05:18 pm |
Kevin Hsueh |
Invoiced Inv#: 029337 |
|
W37856
|
Service Contract Inhouse |
Alma Dimla
Work Requested: Check for updates on inside software. Sometimes it shuts down computer when in use. |
09/28/2020 08:45 am |
Kevin Hsueh |
Invoiced Inv#: 029328 |
|
W37826
|
Inhouse |
Alma Dimla
Work Requested: Software update (X-Entry) |
09/21/2020 10:48 am |
Kevin Hsueh |
Closed |
|
W37818
|
Service Contract Remote |
Mary Rose Real
Work Requested: Unable to access Kronos |
09/17/2020 07:51 pm |
Chu Hsieh |
Closed |
|
W37795
|
Service Contract Remote |
Rene Molinos
Work Requested: Create new accounts for 2 new employees. |
09/14/2020 10:00 am |
Kevin Hsueh |
Closed |
|
W37771
|
Service Contract Remote |
Rene Molinos
Work Requested: Add Saylee to Rental email distribution group. Forward Terrence's emails to Rene. |
09/04/2020 03:30 pm |
Kevin Hsueh |
Closed |
|
W37739
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Troubleshoot Chrissie's Excel issues. |
08/24/2020 12:30 pm |
Kevin Hsueh |
Closed |
|
W37699
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Michelle reported Ross having issues connecting to Outlook Web Access from outside the office |
08/06/2020 08:30 am |
Chu Hsieh |
Invoiced Inv#: 029174 |
|
W37693
|
Service Contract Onsite |
Alma Dimla
Work Requested: troubleshoot MBE software |
08/06/2020 02:30 pm |
Kevin Hsueh |
Closed |
|
W37671
|
Service Contract Inhouse |
Alma Dimla
Work Requested: Download and install EST 9.3.0.0 Software on OE Laptop. |
07/27/2020 04:30 pm |
Kevin Hsueh |
Invoiced Inv#: 029185 |
|
W37662
|
Service Contract Onsite |
Alma Dimla
Work Requested: - troubleshoot MBE software |
07/27/2020 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 029184 |
|
W37646
|
Service Contract Onsite |
Alma Dimla
Work Requested: troubleshoot the MBE software |
07/22/2020 11:00 am |
Kevin Hsueh |
Invoiced Inv#: 029160 |
|
W37642
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: install anti-virus |
07/20/2020 11:30 am |
Elser Edward |
Invoiced Inv#: 029156 |
|
W37635
|
Service Contract Onsite |
Alma Dimla
Work Requested: Install SentinelOne anti virus. |
07/17/2020 10:00 am |
Elser Edward |
Invoiced Inv#: 029154 |
|
W37632
|
Onsite |
Alma Dimla
Work Requested: 1. attached pdf 2. install anti-virus on michelle's laptop |
07/17/2020 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 029152 |
|
W37612
|
Service Contract Onsite |
Rene Molinos
Work Requested: Check front desk IP Phone |
07/09/2020 08:00 am |
Kevin Hsueh |
Closed |
|
W37604
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Impliment new 3CX 2020 AA recordings in Call Flow. |
07/07/2020 08:30 am |
Kevin Hsueh |
Closed |
|
W37601
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: install antivirus |
07/10/2020 10:00 am |
Elser Edward |
Invoiced Inv#: 029129 |
|
W37595
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: Record: Holiday *Thank you for calling Morrico Equipment & Trashco Guam, our office is closed today in observance of the holiday, if you know your party's extension u may dial it at anytime. ● For Sales press- 1 ● For Svc press- 2 ● For Parts press- 3 ● For Trashco & Diesel press- 4 ● For Finance press- 5 Or remain on the line to leave us a message. Daily operation * Thank you for calling Morrico Equipment & Trashco Guam, If you know your party's extension you may dial it at anytime or press 0 for the operator. ● For Sales press- 1 ● For Svc press- 2 ● For Parts press- 3 ● For Trashco & Diesel press- 4 ● For Finance press- 5 Or remain on the line to leave us a message. Service line * Welcome to the Morrico equipment service line, to leave a message press 1, to speak to someone press 2. ● For Genette press- 1 ● For Jean press- 2 ● For Francis press- 3 ● For Abi press- 4 ● For Alma press- 5 ● For Parts press- 6 For the operator press 0 or press 9 to go back to the main menu. Daily after 5, Saturdays after 12 p.m., Sundays * Thank you for calling Morrico Equipment & Trashco Guam, our office is now closed. If you know your party's extension u may dial it at anytime. ● For Sales press- 1 ● For Svc press- 2 ● For Parts press- 3 ● For Trashco & Diesel press- 4 ● For Finance press- 5 Or remain on the line to leave us a message. |
07/06/2020 10:00 am |
Kevin Hsueh |
Void |
|
W37590
|
Service Contract Onsite |
Rene Molinos
Work Requested: - Allison software that was installed Monday is not working. |
07/02/2020 01:30 pm |
Kevin Hsueh |
Closed |
|
W37570
|
Service Contract Onsite |
Alma Dimla
Work Requested: The Allison software is expected to be available on Monday, 06/29, for install on diagnostic laptop |
06/29/2020 03:00 pm |
Kevin Hsueh |
Invoiced Inv#: 029105 |
|
W37556
|
Service Contract Remote |
Rene Molinos
Work Requested: Configure Robert Maher email (Robert@morricoequipment.com) to forward all emails to Rene@morricoequipment.com |
06/19/2020 08:30 am |
Kevin Hsueh |
Invoiced Inv#: 029074 |
|
W37549
|
Service Contract Inhouse |
Rene Molinos
Work Requested: Install new PSU on Lenovo ThinkCentre E73 |
06/17/2020 03:00 pm |
Kevin Hsueh |
Invoiced Inv#: 029063 |
|
W37534
|
Service Contract Onsite |
Paul Kirkland
Work Requested: delete the Tech database on the laptop and have the system recreate an empty one POC: Pamela McGaffin - Attached are the instructions to delete the database. If you have any issues, please email or text me at 713-805-3944. |
06/18/2020 02:00 pm |
Kevin Hsueh |
Void |
|
W37530
|
Service Contract Remote |
Alma Dimla
Work Requested: Email not working |
06/15/2020 03:00 pm |
Chu Hsieh |
Invoiced Inv#: 029056 |
|
W37511
|
Service Contract Remote |
Allan Morrison
Work Requested: unable to access pay.guam.gov from Australia |
06/10/2020 04:30 pm |
Chu Hsieh |
Invoiced Inv#: 029045 |
|
W37495
|
Service Contract Onsite |
Alma Dimla
Work Requested: Will have to wait for Morrico to get new StartKey. Activate StartKey and finish installation |
06/09/2020 10:00 am |
Chu Hsieh |
Invoiced Inv#: 029042 |
|
W37494
|
Service Contract Onsite |
Rene Molinos
Work Requested: troubleshoot tech laptops |
06/10/2020 08:30 am |
Kevin Hsueh |
Void |
|
W37486
|
Service Contract Onsite |
Rene Molinos
Work Requested: - Install USB update for Fuso Diagnostic Laptop, POC: Alma • Aaron PC still on Temp user status, unable to pin shortcuts on desktop • Bob PC browser issue |
06/08/2020 03:00 pm |
Chu Hsieh |
Invoiced Inv#: 029039 |
|
W37480
|
Service Contract Onsite |
Rene Molinos
Work Requested: Work with EBS to troubleshoot software issues. |
06/05/2020 08:30 am |
Kevin Hsueh |
Invoiced Inv#: 029034 |
|
W37479
|
Service Contract Remote |
Torgun Smith
Work Requested: Torgun's father's Facebook was hacked. |
06/04/2020 05:00 pm |
Chu Hsieh |
Closed |
|
W37457
|
Service Contract Inhouse |
Rene Molinos
Work Requested: Troubleshoot wifi connection. Clone service laptop (T0471) to SSD and install SSD to Service laptop (SRVC-11) |
05/27/2020 09:00 am |
Elser Edward |
Invoiced Inv#: 029024 |
|
W37456
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: setup new MS Surface Pro 7 tablet for Michelle |
05/28/2020 10:30 am |
Chu Hsieh |
Invoiced Inv#: 029013 |
|
W37454
|
Service Contract Remote |
Allan Morrison
Work Requested: Unable to connect to Morrico VPN and also can't find the files on email. |
05/27/2020 04:00 pm |
Chu Hsieh |
Invoiced Inv#: 029011 |
|
W37453
|
Service Contract Inhouse |
Rene Molinos
Work Requested: Install update |
05/27/2020 04:30 pm |
Kevin Hsueh |
Void |
|
W37449
|
Service Contract Onsite |
Rene Molinos
Work Requested: Troubleshoot various laptops and desktops. |
05/26/2020 02:00 pm |
Elser Edward |
Invoiced Inv#: 029023 |
|
W37448
|
Service Contract Onsite |
Rene Molinos
Work Requested: Troubleshoot various workstations and laptops. |
05/26/2020 02:00 pm |
Kevin Hsueh |
Void |
|
W37418
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Service requested by Michelle for installing Acrobat and map network drives. Setup back for Torgun |
05/18/2020 10:30 am |
Chu Hsieh |
Invoiced Inv#: 028986 |
|
W37417
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Setup spare system for Michelle |
05/15/2020 05:00 pm |
Chu Hsieh |
Invoiced Inv#: 028975 |
|
W37413
|
Service Contract Onsite |
Rene Molinos
Work Requested: Genette unable to open excel and word files |
05/14/2020 11:00 am |
Chu Hsieh |
Void |
|
W37412
|
Service Contract Onsite |
Rene Molinos
Work Requested: Genette unable to open excel and word files |
05/14/2020 11:00 am |
Chu Hsieh |
Closed |
|
W37401
|
Service Contract Onsite |
Alma Dimla
Work Requested: Check diagnostic tool connection, Check Alma's laptop, Setup Vernon's profile. |
05/12/2020 02:00 pm |
Kevin Hsueh |
Closed |
|
W37377
|
Inhouse |
Torgun Smith
Work Requested: Check laptop after being wet |
04/24/2020 11:18 am |
Chu Hsieh |
Invoiced Inv#: 028935 |
|
W37359
|
Service Contract Remote |
Ross B. Morrison
Work Requested: Ross called having issues opening PDF files to print from Outlook 365 |
04/16/2020 12:15 pm |
Chu Hsieh |
Closed |
|
W37356
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Ross having problem printing pdf |
04/10/2020 10:04 am |
Chu Hsieh |
Closed |
|
W37353
|
Service Contract Remote |
Rene Molinos
Work Requested: Provision new IP Phone for Jean Flores |
04/09/2020 08:30 am |
Kevin Hsueh |
Closed |
|
W37347
|
Service Contract Inhouse |
Torgun Smith
Work Requested: Check DVR. No display |
04/07/2020 10:00 am |
Chu Hsieh |
Closed |
|
W37334
|
Service Contract Remote |
Rene Molinos
Work Requested: Provision IP Phones for Extension 290 (Elison) and Extension 730 (Francis) |
03/27/2020 11:00 am |
Kevin Hsueh |
Invoiced Inv#: 028894 |
|
W37332
|
Service Contract Remote |
Mary Rose Real
Work Requested: Mary Rose reported unable to connect to VPN and RDP |
03/26/2020 03:30 pm |
Chu Hsieh |
Invoiced Inv#: 028893 |
|
W37326
|
Service Contract Remote |
Torgun Smith
Work Requested: setup vpn and rdp access for mary rose who is philippine |
03/25/2020 10:30 am |
Chu Hsieh |
Invoiced Inv#: 028889 |
|
W37317
|
Service Contract Remote |
Torgun Smith
Work Requested: remote support to setup Torgun's pop3 email accounts, wifi and Silverlight. Check email issues that people are receiving copies that are not on the email list. |
03/20/2020 03:00 pm |
Chu Hsieh |
Invoiced Inv#: 028871 |
|
W37306
|
Service Contract Inhouse |
Torgun Smith
Work Requested: Transfer data from old X1 laptop to new SurfacePro |
03/17/2020 01:30 pm |
Chu Hsieh |
Invoiced Inv#: 028862 |
|
W37303
|
Service Contract Inhouse |
Torgun Smith
Work Requested: setup Torgun's new Surface pro |
03/13/2020 03:00 pm |
Chu Hsieh |
Invoiced Inv#: 028859 |
|
W37302
|
Service Contract Remote |
Allan Morrison
Work Requested: Allan unable to teather his iphone to this laptop |
03/06/2020 10:00 am |
Chu Hsieh |
Invoiced Inv#: 028858 |
|
W37290
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: Setup new users and other additional service requests |
03/09/2020 03:00 pm |
Chu Hsieh |
Invoiced Inv#: 028846 |
|
W37282
|
Service Contract Remote |
Allan Morrison
Work Requested: Daimler tech require exclusions to the firewall to be set |
03/05/2020 10:30 am |
Chu Hsieh |
Invoiced Inv#: 028839 |
|
W37279
|
Service Contract Onsite |
Allan Morrison
Work Requested: Setup Allan lapto |
03/03/2020 01:00 pm |
Chu Hsieh |
Invoiced Inv#: 028838 |
|
W37268
|
Service Contract Inhouse |
Allan Morrison
Work Requested: setup Allan's new laptop |
02/26/2020 03:00 pm |
Chu Hsieh |
Invoiced Inv#: 028831 |
|
W37261
|
Service Contract Onsite |
Rene Molinos
Work Requested: 3CX Refresher Training. |
02/26/2020 09:00 am |
Kevin Hsueh |
Void |
|
W37250
|
Service Contract Onsite |
Rene Molinos
Work Requested: Deploy SEP |
02/21/2020 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 028803 |
|
W37247
|
Service Contract Remote |
Torgun Smith
Work Requested: Torgun not receiving emails from tennisacademy.com and gntf.org |
02/21/2020 09:30 am |
Chu Hsieh |
Invoiced Inv#: 028801 |
|
W37246
|
Service Contract Remote |
Allan Morrison
Work Requested: Possible virus |
02/18/2020 03:45 pm |
Chu Hsieh |
Closed |
|
W37218
|
Service Contract Inhouse |
Rene Molinos
Work Requested: Troubleshoot laptops |
02/11/2020 02:00 pm |
Kevin Hsueh |
Closed |
|
W37206
|
Service Contract Onsite |
Alma Dimla
Work Requested: Install Diagnostic Link 8.11 |
02/03/2020 01:30 pm |
Kevin Hsueh |
Closed |
|
W37202
|
Service Contract Onsite |
Alma Dimla
Work Requested: Check CNH PCST Software update issues. |
01/30/2020 08:14 am |
Kevin Hsueh |
Invoiced Inv#: 028762 |
|
W37149
|
Service Contract Inhouse |
Rene Molinos
Work Requested: Troubleshoot laptops and clone one of them |
01/08/2020 01:00 pm |
Kevin Hsueh |
Closed |
|
W37137
|
Service Contract Onsite |
Rene Molinos
Work Requested: Troubleshoot 3 Tech Laptops. |
01/03/2020 08:30 am |
Kevin Hsueh |
Closed |
|
W37130
|
Service Contract Onsite |
Torgun Smith
Work Requested: Issues with connecting mobile device to ebs-websrv ecount |
12/27/2019 11:45 am |
Chu Hsieh |
Invoiced Inv#: 028694 |
|
W37121
|
Service Contract Onsite |
Alma Dimla
Work Requested: Troubleshoot EBS with support. |
12/18/2019 08:00 am |
Kevin Hsueh |
Invoiced Inv#: 028676 |
|
W37111
|
Service Contract Onsite |
Alma Dimla
Work Requested: Deliver and setup tech laptop. |
12/12/2019 08:30 am |
Kevin Hsueh |
Void |
|
W37107
|
Service Contract Onsite |
Rene Molinos
Work Requested: Deliver and setup workstation. |
12/10/2019 02:30 pm |
Kevin Hsueh |
Invoiced Inv#: 028660 |
|
W37100
|
Service Contract Onsite |
Alma Dimla
Work Requested: Troubleshoot Stacy's workstation |
12/09/2019 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 028655 |
|
W37097
|
Service Contract Inhouse |
Rene Molinos
Work Requested: Reprep Lenovo Workstation and Panasonic Toughbook |
12/06/2019 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 028662 |
|
W37095
|
Service Contract Onsite |
Rene Molinos
Work Requested: Setup 2 new employees on workstations. Troubleshoot various issues. |
12/05/2019 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 028654 |
|
W37081
|
Service Contract Onsite |
Alma Dimla
Work Requested: Setup new Insite software on tech laptop |
12/02/2019 09:00 am |
Kevin Hsueh |
Closed |
|
W37069
|
Service Contract Onsite |
Alma Dimla
Work Requested: Troubleshoot tech laptop. |
11/22/2019 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 028624 |
|
W37055
|
Service Contract Remote |
Mary Rose Real
Work Requested: Re-Provision Extension 360 IP Phone. |
11/19/2019 12:00 pm |
Kevin Hsueh |
Invoiced Inv#: 028617 |
|
W37031
|
Service Contract Onsite |
Rene Molinos
Work Requested: Setup Heath's email and network printers. |
11/15/2019 03:30 pm |
Kevin Hsueh |
Invoiced Inv#: 028605 |
|
W37022
|
Service Contract Remote |
Allan Morrison
Work Requested: remotely remove Jennifer mailbox from Al's Outlook as it is slowing his laptop. setup share access to HESALES |
11/13/2019 02:00 pm |
Chu Hsieh |
Invoiced Inv#: 028601 |
|
W37021
|
Service Contract Remote |
Allan Morrison
Work Requested: Al needs access to Jennifer's mailbox |
11/13/2019 11:00 am |
Chu Hsieh |
Invoiced Inv#: 028593 |
|
W37003
|
Service Contract Remote |
Rene Molinos
Work Requested: Forward Jennifer email to Al. Change password. Deleted all partnership relationship for ActiveSync and mobile devices |
11/06/2019 06:00 pm |
Chu Hsieh |
Invoiced Inv#: 028578 |
|
W36996
|
Service Contract Onsite |
Rene Molinos
Work Requested: Setup Heath's new computer. Setup new IP Phone for Rene. Check Kami's email. |
11/05/2019 03:00 pm |
Kevin Hsueh |
Closed |
|
W36994
|
Service Contract Onsite |
Rene Molinos
Work Requested: Upgrade 3CX Server to Windows 10. Upgrade 3CX to Version 16. |
11/04/2019 05:00 pm |
Kevin Hsueh |
Closed |
|
W36969
|
Service Contract Onsite |
Torgun Smith
Work Requested: Renew and install SSL certificate |
10/28/2019 09:30 am |
Chu Hsieh |
Invoiced Inv#: 028557 |
|
W36965
|
Service Contract Onsite |
Rene Molinos
Work Requested: Backup Exchange drive, upgrade/create 900gb array and restore Exchange database. |
10/27/2019 02:50 pm |
Chu Hsieh |
Invoiced Inv#: 028555 |
|
W36964
|
Service Contract Remote |
Rene Molinos
Work Requested: Rene reporting no incoming emails |
10/27/2019 01:00 pm |
Chu Hsieh |
Invoiced Inv#: 028554 |
|
W36957
|
Service Contract Onsite |
Torgun Smith
Work Requested: Setup 3CX Phone for Torgun. |
10/24/2019 08:30 am |
Kevin Hsueh |
Invoiced Inv#: 028536 |
|
W36950
|
Service Contract Onsite |
Alma Dimla
Work Requested: Install Haulotte update. |
10/22/2019 01:00 pm |
Chu Hsieh |
Invoiced Inv#: 028531 |
|
W36944
|
Service Contract Onsite |
Rene Molinos
Work Requested: Install Serdia license. Change security rights for Heath |
10/21/2019 02:30 pm |
Chu Hsieh |
Closed |
|
W36933
|
Service Contract Onsite |
Rene Molinos
Work Requested: FUSO Software Update. Check Robert's laptop. Add exception on AVG to exclude NfwCallScheduler.exe from being deleted. |
10/15/2019 01:30 pm |
Chu Hsieh |
Closed |
|
W36865
|
Service Contract Remote |
Rene Molinos
Work Requested: Rene requested to be removed from the email forwarding as Robert Maher had return. |
09/23/2019 10:30 am |
Chu Hsieh |
Invoiced Inv#: 028471 |
|
W36844
|
Service Contract Onsite |
Rene Molinos
Work Requested: Various service requests by Rene |
09/16/2019 10:00 am |
Chu Hsieh |
Closed |
|
W36831
|
Service Contract Remote |
Torgun Smith
Work Requested: Torgun in Jordan unable to sync Outlook to Exchange |
09/10/2019 05:00 pm |
Chu Hsieh |
Closed |
|
W36816
|
Service Contract Onsite |
Rene Molinos
Work Requested: Various issues. |
09/06/2019 09:11 am |
Chu Hsieh |
Closed |
|
W36808
|
Service Contract Onsite |
Rene Molinos
Work Requested: Warehouse pc lost trust relation. Alma reported issue with service laptop. |
08/30/2019 09:17 am |
Chu Hsieh |
Invoiced Inv#: 028431 |
|
W36800
|
Service Contract Remote |
Rene Molinos
Work Requested: Forward Heath's email to ops@morricoequipment.com |
08/28/2019 03:00 pm |
Kevin Hsueh |
Invoiced Inv#: 028426 |
|
W36784
|
Service Contract Onsite |
Rene Molinos
Work Requested: Unable to print to Xerox. Unable to eject to RDX cartridge |
08/20/2019 02:00 pm |
Chu Hsieh |
Invoiced Inv#: 028393 |
|
W36767
|
Service Contract Onsite |
Rene Molinos
Work Requested: Mericel pc lost trust relationship with domain. |
08/15/2019 10:00 am |
Chu Hsieh |
Invoiced Inv#: 028379 |
|
W36759
|
Service Contract Inhouse |
Michelle Bordallo
Work Requested: Update hard drive |
Chu Hsieh |
Invoiced Inv#: 028366 |
|
|
W36751
|
Service Contract Onsite |
Alma Dimla
Work Requested: Install Serdia 2010 |
08/08/2019 09:30 am |
Chu Hsieh |
Invoiced Inv#: 028360 |
|
W36747
|
Service Contract Onsite |
Rene Molinos
Work Requested: Various service request |
08/07/2019 01:30 pm |
Chu Hsieh |
Closed |
|
W36729
|
Service Contract Inhouse |
Rene Molinos
Work Requested: Installation: Hard drive and adapter into Lenovo Tower |
07/31/2019 09:45 am |
Chu Hsieh |
Invoiced Inv#: 028343 |
|
W36725
|
Service Contract Onsite |
Rene Molinos
Work Requested: Sonicwall junking valid emails. |
07/30/2019 10:00 am |
Chu Hsieh |
Invoiced Inv#: 028335 |
|
W36708
|
Service Contract Onsite |
Rene Molinos
Work Requested: UPS1 beeping |
07/24/2019 10:00 am |
Chu Hsieh |
Invoiced Inv#: 028313 |
|
W36705
|
Service Contract Inhouse |
Rene Molinos
Work Requested: Installation of SSD and HDD to Dell tower |
07/24/2019 09:43 am |
Chu Hsieh |
Invoiced Inv#: 028328 |
|
W36700
|
Service Contract Onsite |
Rene Molinos
Work Requested: Move and reorganize server shelf rack |
07/20/2019 01:00 pm |
Chu Hsieh |
Invoiced Inv#: 028210 |
|
W36699
|
Service Contract Onsite |
Rene Molinos
Work Requested: Various services |
07/19/2019 01:30 pm |
Chu Hsieh |
Invoiced Inv#: 028308 |
|
W36694
|
Service Contract Onsite |
Rene Molinos
Work Requested: Various services. |
07/17/2019 01:00 pm |
Chu Hsieh |
Invoiced Inv#: 028304 |
|
W36667
|
Service Contract Remote |
Allan Morrison
Work Requested: Remotely check Allan's laptop on constant 58 PUP malware infection being detected daily. |
07/02/2019 02:00 pm |
Chu Hsieh |
Closed |
|
W36666
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Michelle reported EBS-SQL server backup failed |
07/02/2019 11:00 am |
Chu Hsieh |
Closed |
|
W36665
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Michelle reported EBS-SQL server backup failed. |
07/02/2019 11:00 am |
Chu Hsieh |
Void |
|
W36659
|
Service Contract Onsite |
Ross B. Morrison
Work Requested: Setup Ross' new laptop. |
07/01/2019 03:00 pm |
Chu Hsieh |
Closed |
|
W36658
|
Service Contract Remote |
Allan Morrison
Work Requested: Allan reporting emails sent as him that he said he did not send |
06/28/2019 10:00 am |
Chu Hsieh |
Invoiced Inv#: 028275 |
|
W36645
|
Service Contract Onsite |
Rene Molinos
Work Requested: Various issues |
Chu Hsieh |
Invoiced Inv#: 028258 |
|
|
W36644
|
Service Contract Onsite |
Rene Molinos
Work Requested: Various issues request by Rene |
06/26/2019 03:00 pm |
Chu Hsieh |
Void |
|
W36633
|
Service Contract Onsite |
Rene Molinos
Work Requested: Setup new tech EBS login on tech laptops |
06/24/2019 10:30 am |
Kevin Hsueh |
Invoiced Inv#: 028240 |
|
W36604
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: Various service requests |
06/13/2019 08:30 am |
Chu Hsieh |
Invoiced Inv#: 028211 |
|
W36603
|
Service Contract Onsite |
Rene Molinos
Work Requested: Online conference call with EBS |
06/18/2019 07:30 am |
Chu Hsieh |
Void |
|
W36566
|
Service Contract Onsite |
Rene Molinos
Work Requested: Setup pc for parts, troubleshoot Jen IP phones and relocate schedule board pc |
06/04/2019 09:30 am |
Chu Hsieh |
Closed |
|
W36556
|
Service Contract Onsite |
Rene Molinos
Work Requested: Troubleshoot MiFi Issue |
06/03/2019 10:30 am |
Kevin Hsueh |
Closed |
|
W36553
|
Service Contract Remote |
Rene Molinos
Work Requested: Remove email forwarding from darlene@morricoequipment.com to robert@morricoequipment.com |
05/31/2019 11:30 am |
Kevin Hsueh |
Invoiced Inv#: 028171 |
|
W36546
|
Service Contract Onsite |
Rene Molinos
Work Requested: Troubleshoot MiFi issue with Morrico Driver at Morrico job site. |
05/30/2019 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 028168 |
|
W36543
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: Replace Rolands PC |
05/29/2019 10:00 am |
Chu Hsieh |
Invoiced Inv#: 028160 |
|
W36542
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: Replace Rolands PC |
05/29/2019 10:00 am |
Chu Hsieh |
Void |
|
W36541
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: Roland cant print and Michelle cant view on external monitors |
05/28/2019 02:00 pm |
Chu Hsieh |
Invoiced Inv#: 028182 |
|
W36530
|
Service Contract Onsite |
Alma Dimla
Work Requested: Record new service line AA with Jennifer and implement in call flow. |
05/24/2019 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 028139 |
|
W36526
|
Service Contract Onsite |
Rene Molinos
Work Requested: Troubleshoot Various Issues. |
05/22/2019 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 028136 |
|
W36500
|
Service Contract Onsite |
Torgun Smith
Work Requested: Activate Torguns MS Office 2010 |
05/14/2019 04:15 pm |
Kevin Hsueh |
Closed |
|
W36496
|
Service Contract Onsite |
Rene Molinos
Work Requested: Troubleshoot Various Issues. |
05/14/2019 09:30 am |
Joy Baza |
Closed |
|
W36462
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: Al can not connect to wifi |
05/01/2019 03:15 pm |
Chu Hsieh |
Closed |
|
W36454
|
Service Contract Inhouse |
Rene Molinos
Work Requested: Preprep 2 desktop to Windows 10 Pro |
04/29/2019 09:00 am |
Chu Hsieh |
Invoiced Inv#: 028069 |
|
W36448
|
Service Contract Onsite |
Rene Molinos
Work Requested: Troubleshoot MiFi Devices various issues. |
04/26/2019 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 028061 |
|
W36445
|
Service Contract Onsite |
Rene Molinos
Work Requested: Setup Engenius Access Points |
04/25/2019 02:00 pm |
Chu Hsieh |
Invoiced Inv#: 028056 |
|
W36442
|
Service Contract Onsite |
Rene Molinos
Work Requested: Setup Elbert (junior) new system |
04/24/2019 02:30 pm |
Chu Hsieh |
Invoiced Inv#: 028040 |
|
W36440
|
Service Contract Onsite |
Rene Molinos
Work Requested: Setup Kelani new pc |
04/24/2019 09:30 am |
Chu Hsieh |
Invoiced Inv#: 028039 |
|
W36432
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Michelle reported that Ross is in South Africa and unable to access Exchange server |
04/19/2019 09:30 am |
Chu Hsieh |
Invoiced Inv#: 028029 |
|
W36423
|
Service Contract Onsite |
Alma Dimla
Work Requested: troubleshoot various issues. |
04/17/2019 08:30 am |
Kevin Hsueh |
Invoiced Inv#: 028020 |
|
W36409
|
Service Contract Inhouse |
Rene Molinos
Work Requested: Laptop setup |
04/18/2019 04:00 pm |
Chu Hsieh |
Invoiced Inv#: 028068 |
|
W36404
|
Service Contract Inhouse |
Rene Molinos
Work Requested: Computer set up |
04/19/2019 02:00 pm |
Chu Hsieh |
Invoiced Inv#: 028037 |
|
W36403
|
Service Contract Onsite |
Rene Molinos
Work Requested: Maricel pc lost trust relationship to domain after she did the windows update |
04/11/2019 11:30 am |
Chu Hsieh |
Invoiced Inv#: 027999 |
|
W36381
|
Service Contract Inhouse |
Rene Molinos
Work Requested: Setup Desktops |
04/19/2019 10:00 am |
Chu Hsieh |
Invoiced Inv#: 028036 |
|
W36376
|
Onsite |
Alma Dimla
Work Requested: Some email bodies are blank. |
04/03/2019 10:00 am |
Chu Hsieh |
Closed |
|
W36374
|
Service Contract Onsite |
Rene Molinos
Work Requested: Various services. |
04/02/2019 02:00 pm |
Chu Hsieh |
Closed |
|
W36357
|
Service Contract Inhouse |
Michelle Bordallo
Work Requested: Backup HDD to ssd |
03/28/2019 04:15 pm |
Chu Hsieh |
Invoiced Inv#: 027958 |
|
W36351
|
Inhouse |
Alma Dimla
Work Requested: Clone from HDD to SSD. Customer provided rail and tray. |
03/28/2019 10:34 am |
Chu Hsieh |
Invoiced Inv#: 027954 |
|
W36330
|
Service Contract Inhouse |
Rene Molinos
Work Requested: Setup email on tablet |
Kevin Hsueh |
Void | |
|
W36328
|
Service Contract Inhouse |
Rene Molinos
Work Requested: Create new email account: prepost@morricoequipment.com. Setup new email account on Samsung Galaxy Tab A. |
03/21/2019 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027920 |
|
W36326
|
Service Contract Onsite |
Rene Molinos
Work Requested: Troubleshoot Jean's Email. |
03/21/2019 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 027922 |
|
W36317
|
Service Contract Onsite |
Rene Molinos
Work Requested: Set-up new user (Elison Malabanan), Jr computer Microsoft update, Genette's new workstation set-up, Update Diagnostic Link software. |
03/19/2019 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 027913 |
|
W36296
|
Service Contract Inhouse |
Rene Molinos
Work Requested: Setup Lenovo Desktop. Deliver and setup onsite once completed. |
03/18/2019 03:00 pm |
Kevin Hsueh |
Closed |
|
W36293
|
Service Contract Onsite |
Rene Molinos
Work Requested: Troubleshoot Various Issues. |
03/14/2019 09:00 am |
Kevin Hsueh |
Closed |
|
W36289
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Give access to Saylee's mailbox to michelle |
03/12/2019 02:50 pm |
Chu Hsieh |
Closed |
|
W36251
|
Emergency Onsite |
Alma Dimla
Work Requested: Alma unable to open Outlook. Mailbox size exceeds the 20GB limit of Outlook 2007. |
03/04/2019 03:00 pm |
Chu Hsieh |
Closed |
|
W36240
|
Service Contract Onsite |
Alma Dimla
Work Requested: Troubleshoot various issues (Alma Dimla has a list) |
02/27/2019 09:00 am |
Chu Hsieh |
Invoiced Inv#: 027860 |
|
W36228
|
Service Contract Remote |
Rene Molinos
Work Requested: Set heath@morricoequipment.com emails to forward to ops@morricoequipment.com |
02/25/2019 08:30 am |
Kevin Hsueh |
Invoiced Inv#: 027851 |
|
W36223
|
Service Contract Onsite |
Rene Molinos
Work Requested: Troubleshoot Various Issues. |
02/21/2019 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 027833 |
|
W36196
|
Service Contract Onsite |
Alma Dimla
Work Requested: Troubleshoot EBS with EBS Support. |
02/12/2019 08:00 am |
Kevin Hsueh |
Invoiced Inv#: 027815 |
|
W36194
|
Service Contract Remote |
Rene Molinos
Work Requested: Restore mail flow for Roland@morricoequipment.com (emails were set to forward to rental@morricoequipment.com on Jan. 25 per Rene's request). |
02/11/2019 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027783 |
|
W36193
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: Mericel called saying unable to make or receive phone calls. |
02/11/2019 01:45 pm |
Chu Hsieh |
Invoiced Inv#: 027783 |
|
W36179
|
Service Contract Onsite |
Rene Molinos
Work Requested: Recreate outlook OST for Jennifer. |
02/06/2019 02:30 pm |
Kevin Hsueh |
Invoiced Inv#: 027783 |
|
W36172
|
Service Contract Onsite |
Rene Molinos
Work Requested: Add member to Ops email distribution group |
02/01/2019 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 027783 |
|
W36150
|
Service Contract Onsite |
Rene Molinos
Work Requested: Deliver and setup lenovo laptop. Install new HDD on Morrico server. |
01/24/2019 03:30 pm |
Kevin Hsueh |
Invoiced Inv#: 027789 |
|
W36146
|
Service Contract Inhouse |
Rene Molinos
Work Requested: Clone Panasonic CF-19 Laptops |
01/23/2019 01:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027768 |
|
W36137
|
Service Contract Inhouse |
Rene Molinos
Work Requested: Download and install SpecPro21 Software |
01/21/2019 03:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027759 |
|
W36123
|
Service Contract Onsite |
Rene Molinos
Work Requested: Deliver and setup Panasonic CF-19 Laptop |
01/17/2019 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 027748 |
|
W36110
|
Service Contract Onsite |
Rene Molinos
Work Requested: Clone new Panasonic CF-19 laptop HDD with DIESEL-01 laptop (dropped off by Morrico) |
01/11/2019 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 027735 |
|
W36107
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: Salyee cannot open Outlook |
01/10/2019 02:45 pm |
Chu Hsieh |
Invoiced Inv#: 027734 |
|
W36099
|
Service Contract Inhouse |
Rene Molinos
Work Requested: See kevin |
Kevin Hsueh |
Void | |
|
W36093
|
Service Contract Onsite |
Alma Dimla
Work Requested: Alma report issues downloading and installing New Holland EST updates. |
01/08/2019 01:15 pm |
Chu Hsieh |
Invoiced Inv#: 027722 |
|
W36062
|
Service Contract Onsite |
Alma Dimla
Work Requested: Install FUSO and New Holland Agriculture Updates |
01/02/2019 09:30 am |
Chu Hsieh |
Invoiced Inv#: 027699 |
|
W36061
|
Service Contract Inhouse |
Allan Morrison
Work Requested: Clean out Allan's laptop and to be reused for Guam office |
12/18/2018 02:00 pm |
Chu Hsieh |
Invoiced Inv#: 027687 |
|
W36039
|
After Hours Onsite |
Allan Morrison
Work Requested: Migrate data from Al's old laptop to new. |
12/15/2018 11:08 am |
Chu Hsieh |
Invoiced Inv#: 027673 |
|
W36037
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: Continue exporting of ex-employee mailboxes and data files |
12/14/2018 03:00 pm |
Chu Hsieh |
Invoiced Inv#: 027668 |
|
W36026
|
Service Contract Onsite |
Rene Molinos
Work Requested: Troubleshoot service laptop |
12/12/2018 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 027660 |
|
W36008
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: Export ex-employee Exchange mailbox to pst |
12/06/2018 01:45 pm |
Chu Hsieh |
Invoiced Inv#: 027608 |
|
W35994
|
Service Contract Onsite |
Alma Dimla
Work Requested: Troubleshoot Extension 710. |
12/03/2018 02:30 pm |
Kevin Hsueh |
Invoiced Inv#: 027608 |
|
W35991
|
Service Contract Remote |
Allan Morrison
Work Requested: Per Allan to do a WebEx with Daimler Trucks North America to install SpecPro on new laptop |
11/30/2018 10:00 am |
Chu Hsieh |
Invoiced Inv#: 027628 |
|
W35985
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: File security issues |
11/29/2018 10:30 am |
Chu Hsieh |
Invoiced Inv#: 027626 |
|
W35976
|
Inhouse |
Rene Molinos
Work Requested: Install software and update |
Chu Hsieh |
Void | |
|
W35975
|
Service Contract Onsite |
Rene Molinos
Work Requested: Install new HDD on MESRV12 |
11/27/2018 05:30 pm |
Kevin Hsueh |
Invoiced Inv#: 027617 |
|
W35964
|
Service Contract Inhouse |
Allan Morrison
Work Requested: Setup Allan's new Lenovo X1 Carbon Laptop |
11/19/2018 04:00 pm |
Chu Hsieh |
Invoiced Inv#: 027624 |
|
W35963
|
Service Contract Inhouse |
Rene Molinos
Work Requested: Unable to access email |
11/21/2018 01:00 pm |
Chu Hsieh |
Invoiced Inv#: 027597 |
|
W35959
|
Service Contract Inhouse |
Rene Molinos
Work Requested: trouble shoot laptop as customer is having issues accessing outlook and remote access to email server. PW: Morrico1$ |
11/20/2018 07:48 am |
Kevin Hsueh |
Invoiced Inv#: 027594 |
|
W35957
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Create new profile |
11/20/2018 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 027590 |
|
W35919
|
Remote |
Allan Morrison
Work Requested: Backup Allan's laptop to new USB HDD and install Office 2016 Home/Business. |
11/09/2018 10:00 am |
Chu Hsieh |
Invoiced Inv#: 027568 |
|
W35915
|
Service Contract Onsite |
Rene Molinos
Work Requested: Configure VPN Security Setting on 5 service laptops. Update diagnostics software. |
11/13/2018 03:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027572 |
|
W35908
|
Service Contract Onsite |
Rene Molinos
Work Requested: Troubleshoot VPN and EBS Setup 1 new employee profile |
11/09/2018 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 027559 |
|
W35883
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: Troubleshoot Kronos Printing Issues. |
11/05/2018 11:30 am |
Kevin Hsueh |
Invoiced Inv#: 027518 |
|
W35881
|
Service Contract Onsite |
Rene Molinos
Work Requested: Setup VPN on service laptops |
11/02/2018 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027518 |
|
W35879
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Alma reported EBS emails not being received. Michelle is unable to set browse in Network for the three EBS servers on File Explorer |
11/02/2018 10:30 am |
Chu Hsieh |
Invoiced Inv#: 027518 |
|
W35861
|
Service Contract Remote |
Allan Morrison
Work Requested: Allan reported issue connecting to Morrico VPN and accessing Exchange |
10/30/2018 11:00 am |
Chu Hsieh |
Invoiced Inv#: 027529 |
|
W35855
|
Service Contract Remote |
Allan Morrison
Work Requested: Allan unable to connect to VPN or Exchange server |
10/29/2018 01:15 pm |
Chu Hsieh |
Invoiced Inv#: 027525 |
|
W35815
|
Service Contract Remote |
Allan Morrison
Work Requested: Allan advise concern of email he received that his account has been hacked. |
10/18/2018 04:00 pm |
Chu Hsieh |
Invoiced Inv#: 027499 |
|
W35790
|
Service Contract Onsite |
Rene Molinos
Work Requested: Troubleshoot computers for EBS/network issues |
10/12/2018 08:00 am |
Jordan Gimmen |
Invoiced Inv#: 027428 |
|
W35757
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: Troubleshoot VPN Access. |
10/02/2018 03:30 pm |
Kevin Hsueh |
Invoiced Inv#: 027428 |
|
W35746
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: Setup VPN (Microsoft) Access for Torgun and 2 other laptops. |
09/27/2018 03:30 pm |
Kevin Hsueh |
Invoiced Inv#: 027445 |
|
W35684
|
Service Contract Onsite |
Rene Molinos
Work Requested: 1. Patrick laptop slow 2. setup tech laptop for 0455 Cedric Flores 3. Alma remote laptop connection 4. connect phone on tech table 5. install conference phone 6. check Citrix error 61 for Freightliner-Rene 7. Troubleshoot Jean's login 8. Set up new system |
09/14/2018 09:30 am |
Jordan Gimmen |
Invoiced Inv#: 027337 |
|
W35680
|
Service Contract Inhouse |
Rene Molinos
Work Requested: Add email domain names to SonicWALL Blocked List |
09/13/2018 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027337 |
|
W35651
|
Service Contract Onsite |
Allan Morrison
Work Requested: Assist Allan to connect to Morrico WiFi. |
09/04/2018 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 027337 |
|
W35645
|
Service Contract Onsite |
Rene Molinos
Work Requested: Set up new user profile Troubleshoot conference room phone |
08/30/2018 02:00 pm |
Jordan Gimmen |
Invoiced Inv#: 027352 |
|
W35604
|
Service Contract Onsite |
Alma Dimla
Work Requested: Troubleshoot PC to DEC-550 interconnect |
08/20/2018 03:30 pm |
Jordan Gimmen |
Invoiced Inv#: 027316 |
|
W35600
|
Onsite |
Rene Molinos
Work Requested: 1. Set-up new Parts Sales, Mariano Castaneda (email w/signature, access to G & P drive, EBS, Skype) 2. Set-up PC for Jr at Sales Counter 3. Forward Darlene's email to Robert 4. Ross SD Card Driver 5. check Alice and service phone not operational |
08/17/2018 01:00 pm |
Jordan Gimmen |
Invoiced Inv#: 027314 |
|
W35560
|
Service Contract Onsite |
Rene Molinos
Work Requested: Set up EBS on 2 laptops Upgraded DiagnosticsLink Troubleshoot PDF on Dar's PC Upgrade Foresight |
08/09/2018 09:00 am |
Jordan Gimmen |
Invoiced Inv#: 027248 |
|
W35495
|
Service Contract Onsite |
Rene Molinos
Work Requested: Replace Julia's PC |
07/24/2018 03:00 pm |
Jordan Gimmen |
Invoiced Inv#: 027236 |
|
W35473
|
Service Contract Onsite |
Rene Molinos
Work Requested: Troubleshoot Cummins access - AVG blocking |
07/18/2018 11:30 am |
Jordan Gimmen |
Invoiced Inv#: 027157 |
|
W35414
|
Service Contract Onsite |
Rene Molinos
Work Requested: Troubleshoot laptops Upgrade Foresight |
07/05/2018 02:30 pm |
Jordan Gimmen |
Invoiced Inv#: 027157 |
|
W35398
|
Service Contract Onsite |
Rene Molinos
Work Requested: Deploy MalwareBytes Deliver PCs Upgrade DiagnosticLink |
06/28/2018 12:00 pm |
Jordan Gimmen |
Invoiced Inv#: 027172 |
|
W35397
|
Service Contract Onsite |
Torgun Smith
Work Requested: Install Malwarebytes into all computers. |
06/28/2018 12:00 pm |
Christopher Unsiog |
Invoiced Inv#: 027171 |
|
W35379
|
Service Contract Remote |
Alma Dimla
Work Requested: Remote Service: Troubleshoot EST with Julius and Alma. Julius currently in Saipan. |
06/20/2018 11:30 am |
Jordan Gimmen |
Invoiced Inv#: 027143 |
|
W35355
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: Locate beta version of NextforWindows |
06/13/2018 09:00 am |
Jordan Gimmen |
Invoiced Inv#: 027086 |
|
W35350
|
Service Contract Remote |
Rene Molinos
Work Requested: Remote Service: Change call flow for Roland's extension |
06/11/2018 09:00 am |
Jordan Gimmen |
Void |
|
W35346
|
Onsite |
Alma Dimla
Work Requested: Troubleshoot service laptop |
06/08/2018 10:00 am |
Jordan Gimmen |
Invoiced Inv#: 027086 |
|
W35312
|
Service Contract Inhouse |
Alma Dimla
Work Requested: Troubleshoot EBS NextforWindows local Database |
05/29/2018 08:30 am |
Jordan Gimmen |
Invoiced Inv#: 027108 |
|
W35300
|
Service Contract Onsite |
Alma Dimla
Work Requested: Deliver desktops Troubleshoot service laptop |
05/24/2018 04:00 pm |
Jordan Gimmen |
Invoiced Inv#: 027093 |
|
W35258
|
Service Contract Inhouse |
Rene Molinos
Work Requested: Reprep desktops |
06/15/2018 03:30 pm |
Jordan Gimmen |
Invoiced Inv#: 027177 |
|
W35254
|
Service Contract |
Rene Molinos
Work Requested: Set up service laptops for new techs |
05/14/2018 09:00 am |
Jordan Gimmen |
Invoiced Inv#: 027053 |
|
W35253
|
Service Contract Inhouse |
Rene Molinos
Work Requested: Remote Support: Configure 3CX forwarding rules for Jennifer. Jennifer is off island. |
05/14/2018 08:00 am |
Kevin Hsueh |
Invoiced Inv#: 027052 |
|
W35251
|
Service Contract Inhouse |
Rene Molinos
Work Requested: Remote Support: Check SpecPro Access |
05/11/2018 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027049 |
|
W35249
|
Service Contract |
Alma Dimla
Work Requested: Set up laptop for new service technician |
Jordan Gimmen |
Void | |
|
W35239
|
Service Contract Inhouse |
Rene Molinos
Work Requested: Remote Support: Add SpecPro domains to SonicWALL whitelist |
05/09/2018 11:00 am |
Kevin Hsueh |
Invoiced Inv#: 026970 |
|
W35238
|
Service Contract |
Rene Molinos
Work Requested: Troubleshoot internet issue |
05/09/2018 10:30 am |
Kevin Hsueh |
Void |
|
W35223
|
Service Contract Inhouse |
Alma Dimla
Work Requested: Troubleshoot laptop - shuts down after reboot |
05/01/2018 09:00 am |
Jordan Gimmen |
Invoiced Inv#: 026970 |
|
W35199
|
Service Contract Inhouse |
Michelle Bordallo
Work Requested: Unable to login to MESRV12 to eject RD1000 data cartridge |
04/24/2018 04:30 pm |
Chu Hsieh |
Invoiced Inv#: 027020 |
|
W35179
|
Service Contract Inhouse |
Alma Dimla
Work Requested: Troubleshoot one service laptop unable to connect to any wifi |
04/19/2018 03:30 pm |
Chu Hsieh |
Invoiced Inv#: 027002 |
|
W35177
|
Service Contract |
Michelle Bordallo
Work Requested: Set up Michelle's new laptop |
04/24/2018 01:30 pm |
Jordan Gimmen |
Invoiced Inv#: 027001 |
|
W35168
|
Service Contract |
Michelle Bordallo
Work Requested: Set up EBS Check Reconcilation |
04/23/2018 08:30 am |
Jordan Gimmen |
Invoiced Inv#: 026996 |
|
W35149
|
Service Contract |
Michelle Bordallo
Work Requested: Setup temporary laptop to network |
04/18/2018 10:00 am |
Chu Hsieh |
Invoiced Inv#: 026985 |
|
W35147
|
Service Contract |
Michelle Bordallo
Work Requested: Setup Michelle temporary laptop |
04/18/2018 10:00 am |
Chu Hsieh |
Void |
|
W35146
|
Service Contract |
Michelle Bordallo
Work Requested: Setup a temporary desktop for Michelle to use until she gets a replacement laptop |
04/18/2018 10:00 pm |
Chu Hsieh |
Void |
|
W35142
|
Service Contract Inhouse |
Michelle Bordallo
Work Requested: Troubleshoot. Customer Michelle Bordallo said she has spoken with Chu. |
04/17/2018 10:00 am |
Chu Hsieh |
Invoiced Inv#: 026980 |
|
W35135
|
Service Contract |
Torgun Smith
Work Requested: For Sarah Morrison - Set up backup |
04/16/2018 02:00 pm |
Jordan Gimmen |
Invoiced Inv#: 026977 |
|
W35118
|
Service Contract |
Torgun Smith
Work Requested: Allan (in Australia) report issues with Outlook. Some emails are not shown in Outlook 2007 |
04/11/2018 02:15 pm |
Chu Hsieh |
Invoiced Inv#: 026949 |
|
W35103
|
Service Contract |
Alma Dimla
Work Requested: Troubleshoot network access |
04/09/2018 11:00 am |
Jordan Gimmen |
Invoiced Inv#: 026944 |
|
W35098
|
Service Contract Inhouse |
Rene Molinos
Work Requested: [REMOTE SUPPORT] - Rene reporting receiving hundreds of junk emails on morrico@morricoequipment.com since early this morning. |
04/06/2018 11:00 am |
Chu Hsieh |
Invoiced Inv#: 026936 |
|
W35089
|
Service Contract |
Rene Molinos
Work Requested: Troubleshoot Al's MS Outlook Issue |
04/06/2018 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 026929 |
|
W35086
|
Service Contract |
Michelle Bordallo
Work Requested: Assist Sarah in setting up new computer |
04/05/2018 03:00 pm |
Jordan Gimmen |
Invoiced Inv#: 026895 |
|
W35083
|
Service Contract |
Michelle Bordallo
Work Requested: Remote Service: Troubleshoot EBS server - EBS application running slowly for users |
04/05/2018 09:30 am |
Jordan Gimmen |
Invoiced Inv#: 026895 |
|
W35074
|
Service Contract |
Rene Molinos
Work Requested: Troubleshoot various issues. |
04/02/2018 02:30 pm |
Kevin Hsueh |
Invoiced Inv#: 026895 |
|
W35048
|
Service Contract |
Michelle Bordallo
Work Requested: Setup VPN for Michelle |
03/28/2018 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 026913 |
|
W35035
|
Service Contract |
Rene Molinos
Work Requested: Set up 2 new user profiles |
03/22/2018 03:30 pm |
Jordan Gimmen |
Invoiced Inv#: 026912 |
|
W35010
|
Service Contract |
Michelle Bordallo
Work Requested: Allan called reporting unable to access email |
03/16/2018 07:00 am |
Chu Hsieh |
Invoiced Inv#: 026826 |
|
W35009
|
Michelle Bordallo
Work Requested: Upgrade ETACC software on Morrico OE laptop |
03/16/2018 01:30 pm |
Jordan Gimmen |
Invoiced Inv#: 026826 |
| Description | Charge Code | Month/Year | Total Hours | Total Hours Used | Remaining Hours | |
|---|---|---|---|---|---|---|
| Security Camera Project 2021 | ME00.4003 | 14 | 0 | 14 | ||
| TimeClock Install | ME00.4002 | 8 | 0 | 8 |
