| # | Notes | Date/Time Added | Date/Time Modified |
|---|
| # | Customer Work Requested |
Scheduled Date/Time | Technician | Status | |
|---|---|---|---|---|---|
|
W42587
|
Service Contract Remote |
Chona Cabedo
Work Requested: Create new accounts for Cherika Garcia |
04/06/2026 03:00 pm |
Kevin Hsueh |
Pending Approval |
|
W42479
|
Service Contract Remote |
Chona Cabedo
Work Requested: Troubleshoot Chona Printer issues |
02/17/2026 04:30 pm |
Kevin Hsueh |
Closed |
|
W42462
|
Service Contract Remote |
Chona Cabedo
Work Requested: Check ShadowProtect Backup |
02/09/2026 10:30 am |
Chu Hsieh |
Closed |
|
W42438
|
Service Contract Remote |
Michael Makio
Work Requested: Troubleshoot ajera issue access from remote vpn wirh Tisha Makio |
01/30/2026 10:45 am |
Chu Hsieh |
Closed |
|
W42419
|
Service Contract Remote |
Chona Cabedo
Work Requested: Troubleshoot Chona's Laptop Printing Issues |
01/22/2026 03:30 pm |
Kevin Hsueh |
Closed |
|
W42399
|
Service Contract Remote |
Chona Cabedo
Work Requested: Setup Fran San Nicolas on Guam Workstation. Setup Angel Santos on Saipan Workstation. |
01/13/2026 10:30 am |
Kevin Hsueh |
Closed |
|
W42395
|
Service Contract Remote |
Chona Cabedo
Work Requested: Update Ajera |
12/30/2025 03:00 pm |
Kevin Hsueh |
Closed |
|
W42388
|
Service Contract Onsite |
Michael Makio
Work Requested: Troubleshoot Michaels Laptop |
12/18/2025 10:30 am |
Kevin Hsueh |
Closed |
|
W42383
|
Service Contract Remote |
Chona Cabedo
Work Requested: Chona advised her webcam is not working |
12/15/2025 09:00 am |
Kevin Hsueh |
Closed |
|
W42340
|
Service Contract Onsite |
Michael Makio
Work Requested: Setup Michael's new laptop |
11/24/2025 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 033199 |
|
W42338
|
Inhouse |
Mark Ruth
Work Requested: Troubleshoot emails. See Mark’s note. |
11/19/2025 02:39 pm |
Kevin Hsueh |
Invoiced Inv#: 033210 |
|
W42326
|
Service Contract Remote |
Chona Cabedo
Work Requested: - Install SonicWALL Global VPN on Chona’s laptop. |
11/13/2025 09:30 am |
Sean Bacani |
Closed |
|
W42320
|
Service Contract Inhouse |
Mark Ruth
Work Requested: Laptop does not turn on. |
11/10/2025 11:27 am |
Kevin Hsueh |
Closed |
|
W42301
|
Service Contract Remote |
Chona Cabedo
Work Requested: Chona report backup failure messages |
10/30/2025 12:20 pm |
Chu Hsieh |
Closed |
|
W42272
|
Inhouse |
Mark Ruth
Work Requested: Please look at the MS Word per Mark it’s version 2008. |
10/16/2025 02:34 pm |
Sean Bacani |
Closed |
|
W42229
|
Remote |
Melet Santos
Work Requested: Create Ajera shortcut. Install, configure and test SonicWALL GVC |
09/25/2025 01:00 pm |
Kevin Hsueh |
Closed |
|
W42221
|
Service Contract Onsite |
Melet Santos
Work Requested: - Setup Melet's new workstation laptop. |
09/24/2025 02:00 pm |
Sean Bacani |
Closed |
|
W42204
|
Service Contract Remote |
Chona Cabedo
Work Requested: Setup workstation that was sent to Saipan Office |
09/19/2025 08:30 am |
Kevin Hsueh |
Closed |
|
W42133
|
Inhouse |
Michael Makio
Work Requested: Troubleshoot laptop.. |
08/26/2025 10:50 am |
Kevin Hsueh |
Invoiced Inv#: 033014 |
|
W42132
|
Service Contract Remote |
Chona Cabedo
Work Requested: Fran: Setup Rick Meno to login on Saipan workstation Chona: reply to Deltek support case. |
08/26/2025 09:00 am |
Kevin Hsueh |
Closed |
|
W42113
|
Service Contract Remote |
Chona Cabedo
Work Requested: Troubleshoot Fran's Ajera (Saipan Workstation) using troubleshooting steps from Deltek support |
08/15/2025 03:00 pm |
Kevin Hsueh |
Closed |
|
W42110
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Troubleshoot Chona's laptop and monitor issues |
08/14/2025 10:30 am |
Sean Bacani |
Closed |
|
W42099
|
Service Contract Onsite |
Melet Santos
Work Requested: - Second Floor: Install network printer on open CAD Station. See Chona or Melet. |
08/11/2025 09:00 am |
Sean Bacani |
Closed |
|
W42081
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Setup Chona's new laptop |
08/04/2025 09:30 am |
Kevin Hsueh |
Closed |
|
W42059
|
Service Contract Remote |
Chona Cabedo
Work Requested: Chona report Execution Exception error on TRMASRV backup. |
07/25/2025 10:45 am |
Chu Hsieh |
Invoiced Inv#: 032943 |
|
W42027
|
Service Contract Remote |
Chona Cabedo
Work Requested: Setup FSanNicolas and Staff3 on Saipan Workstation |
07/11/2025 10:30 am |
Kevin Hsueh |
Closed |
|
W42022
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Troubleshoot revit Troubleshoot front desk MS Office 365 |
07/11/2025 09:00 am |
Sean Bacani |
Closed |
|
W42011
|
Service Contract Remote |
Chona Cabedo
Work Requested: Setup Ajera for Jamie in Saipan. Setup Ajera for Janese in Guam |
07/08/2025 01:30 pm |
Kevin Hsueh |
Closed |
|
W42008
|
Service Contract Remote |
Chona Cabedo
Work Requested: Setup Jamie's new Lenovo workstation in Saipan |
07/07/2025 02:00 pm |
Kevin Hsueh |
Closed |
|
W42004
|
Service Contract Onsite |
Melet Santos
Work Requested: Work with Revit Support to troubleshoot Revit 2022 installation issues. Run 1 new network for downstairs office new desk. |
07/02/2025 02:00 pm |
Sean Bacani |
Closed |
|
W41991
|
Service Contract Onsite |
Melet Santos
Work Requested: Deploy new Lenovo Workstation to TRMA Staff |
06/27/2025 09:30 am |
Sean Bacani |
Invoiced Inv#: 032879 |
|
W41979
|
Service Contract Onsite |
Chona Cabedo
Work Requested: - Deliver 3 Lenovo Workstations (previously setup at DSI) to TRMA. Work with Melet to download and install AutoCAD and Revit software. - Run 2 new network lines per Chona's request. |
06/23/2025 02:00 pm |
Sean Bacani |
Invoiced Inv#: 032856 |
|
W41970
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Troubleshoot Mark Ruth Laptop |
06/16/2025 01:30 pm |
Kevin Hsueh |
Closed |
|
W41969
|
Service Contract Inhouse |
Chona Cabedo
Work Requested: Setup new Lenovo Workstations |
06/16/2025 10:30 am |
Sean Bacani |
Closed |
|
W41942
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Troubleshoot Server/network. Staff unable to login |
06/03/2025 09:00 am |
Kevin Hsueh |
Closed |
|
W41910
|
Service Contract Remote |
Chona Cabedo
Work Requested: APPSRV reported backup failed due to insufficient disk space on NAS |
05/12/2025 03:00 pm |
Chu Hsieh |
Invoiced Inv#: 032770 |
|
W41898
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Users unable to access server |
05/06/2025 09:30 am |
Chu Hsieh |
Closed |
|
W41896
|
Service Contract Remote |
Chona Cabedo
Work Requested: Delete Lcabigting account and change password to Kyoko's account |
05/05/2025 09:45 am |
Chu Hsieh |
Closed |
|
W41894
|
Service Contract Remote |
Chona Cabedo
Work Requested: Create new account for Leary Jean Cabigting |
05/02/2025 02:00 pm |
Kevin Hsueh |
Closed |
|
W41890
|
Service Contract Remote |
Michael Makio
Work Requested: Michael was getting error accessing a hawaii website. |
05/01/2025 02:11 pm |
|
Closed |
|
W41887
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Troubleshoot Mark Ruth laptop |
05/01/2025 09:00 am |
Kevin Hsueh |
Closed |
|
W41875
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Check old Dell workstations and confirm if 1 old Dell workstation can be reprepped for Saipan office. Deliver and setup Image Manager Server. |
04/23/2025 02:00 pm |
Kevin Hsueh |
Closed |
|
W41874
|
Service Contract Remote |
Chona Cabedo
Work Requested: Troubleshoot Jamie's Saipan workstation SonicWALL VPN access. |
04/23/2025 09:00 am |
Kevin Hsueh |
Closed |
|
W41859
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Meeting to discuss MS Office and Acrobat. Troubleshoot VPN client for Saipan workstation. |
04/14/2025 01:30 pm |
Kevin Hsueh |
Closed |
|
W41844
|
Service Contract Remote |
Chona Cabedo
Work Requested: Update Ajera to version 10.10.05 |
04/08/2025 09:00 am |
Kevin Hsueh |
Closed |
|
W41775
|
Service Contract Remote |
Chona Cabedo
Work Requested: Chona request to remove Melet, Michael and Chona from receive backup notifications and to setup arch@traguam.com to receive the notifications instead. |
03/06/2025 10:45 am |
Chu Hsieh |
Closed |
|
W41747
|
Service Contract Remote |
Chona Cabedo
Work Requested: rekey SSL certificate on Exchange server |
02/25/2025 11:00 am |
Chu Hsieh |
Closed |
|
W41716
|
Service Contract Remote |
Michael Makio
Work Requested: Remotely help Michael on WinZip issue |
02/07/2025 02:40 pm |
Chu Hsieh |
Closed |
|
W41640
|
Service Contract Remote |
Chona Cabedo
Work Requested: Update Ajera to version 10.10.01 |
12/20/2024 11:00 am |
Kevin Hsueh |
Closed |
|
W41614
|
Service Contract Remote |
Michael Makio
Work Requested: Michael reported no email flow |
12/09/2024 03:30 pm |
Chu Hsieh |
Invoiced Inv#: 032418/032457 |
|
W41574
|
Service Contract Remote |
Chona Cabedo
Work Requested: Reset Nida's user profile password. Perform maintenance on Arcserve Shadowprotect. |
11/13/2024 03:30 pm |
Kevin Hsueh |
Closed |
|
W41549
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Setup Lenovo Workstation for Nida |
10/31/2024 02:00 pm |
Kevin Hsueh |
Closed |
|
W41537
|
Service Contract Remote |
Chona Cabedo
Work Requested: Reset Rick Meno (RMeno) user profile password |
10/25/2024 09:30 am |
Kevin Hsueh |
Closed |
|
W41491
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Deliver and setup Lenovo Workstation |
10/04/2024 09:00 am |
Kevin Hsueh |
Closed |
|
W41489
|
Service Contract Remote |
Chona Cabedo
Work Requested: No email and internet access |
09/30/2024 07:45 am |
Chu Hsieh |
Closed |
|
W41487
|
Service Contract Remote |
Michael Makio
Work Requested: Michael unable to open Outlook |
09/27/2024 03:00 pm |
Chu Hsieh |
Closed |
|
W41440
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Troubleshoot Access Point |
09/03/2024 09:00 am |
Kevin Hsueh |
Closed |
|
W41396
|
Service Contract Remote |
Chona Cabedo
Work Requested: Setup VPN and Ajera access for Tish |
08/09/2024 02:00 pm |
Kevin Hsueh |
Closed |
|
W41389
|
Service Contract Remote |
Chona Cabedo
Work Requested: reset MRuth's password |
08/06/2024 02:30 pm |
Chu Hsieh |
Closed |
|
W41373
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Troubleshoot Dave's montitor issue |
07/29/2024 03:27 pm |
Kevin Hsueh |
Closed |
|
W41319
|
Service Contract Onsite |
Michael Makio
Work Requested: Troubleshoot MMakio outlook notes. |
07/05/2024 10:00 am |
Kevin Hsueh |
Closed |
|
W41297
|
Inhouse |
Chona Cabedo
Work Requested: Perform initial setup of Lenovo P3 Ultra Workstation |
06/21/2024 09:30 am |
Kevin Hsueh |
Void |
|
W41282
|
Service Contract Inhouse |
Chona Cabedo
Work Requested: Troubleshoot Acer Laptop |
06/17/2024 10:38 am |
Kevin Hsueh |
Closed |
|
W41276
|
Service Contract Inhouse |
Melet Santos
Work Requested: Setup new Lenovo ThinkStation P3 Ultra. Delivery and setup onsite at TRMA |
06/13/2024 02:00 pm |
Kevin Hsueh |
Closed |
|
W41243
|
Service Contract Remote |
Chona Cabedo
Work Requested: Per Chona's Request: Reset Staff account password |
05/28/2024 02:00 pm |
Kevin Hsueh |
Closed |
|
W41188
|
Service Contract Onsite |
Mark Ruth
Work Requested: Troubleshoot VPN issues |
05/06/2024 10:00 am |
Kevin Hsueh |
Closed |
|
W41175
|
Service Contract Remote |
Chona Cabedo
Work Requested: Troubleshoot Jamie Pangelinan's SonicWALL VPN connection issue. |
04/29/2024 01:30 pm |
Kevin Hsueh |
Closed |
|
W41170
|
Service Contract Remote |
Chona Cabedo
Work Requested: Reset CCabedo Password |
04/25/2024 02:00 pm |
Kevin Hsueh |
Closed |
|
W41144
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Troubleshoot Rick's VPN |
04/17/2024 09:00 am |
Kevin Hsueh |
Closed |
|
W41081
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Troubleshoot Mark Ruth's iPad. Reported email issue. |
03/21/2024 08:30 am |
Bryant Bagiac |
Invoiced Inv#: 031952 |
|
W41076
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Pick up old APPSRV. Bring back to DSI to reprep and repurpose for ShadowProtect Backup Image Manager. |
03/19/2024 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 031950 |
|
W41075
|
Service Contract Remote |
Chona Cabedo
Work Requested: Work with Ajera support on restoring Ajera server |
03/19/2024 09:30 am |
Chu Hsieh |
Invoiced Inv#: 031948 |
|
W41066
|
Service Contract Remote |
Chona Cabedo
Work Requested: Troubleshoot Nicole's Outlook issues |
03/11/2024 03:45 pm |
Kevin Hsueh |
Closed |
|
W41053
|
Service Contract Inhouse |
Michael Makio
Work Requested: Install and configure new SSD. |
03/06/2024 11:04 am |
Kevin Hsueh |
Closed |
|
W41050
|
Service Contract Remote |
Chona Cabedo
Work Requested: Update WIX hosting IP address |
03/05/2024 02:15 pm |
Chu Hsieh |
Closed |
|
W41049
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Troubleshoot Rick's Tablet. |
03/05/2024 01:30 pm |
Kevin Hsueh |
Closed |
|
W41035
|
Service Contract Remote |
Michael Makio
Work Requested: Re-export Michael Makio's historical email from old server. |
02/29/2024 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 031911 |
|
W41020
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Setup Tisha Makio's laptop |
02/26/2024 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 031899 |
|
W41009
|
Service Contract Remote |
Michael Makio
Work Requested: Michael unable to access server via SonicWall VPN from home. |
02/21/2024 05:00 pm |
Chu Hsieh |
Invoiced Inv#: 031882 |
|
W41001
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Task: assist Nida to setup a workstation with 2 monitors in the conference room. The workstation with 2 monitors is needed for the deposition dry run today. Site Contacts: Chona or Nida. |
02/21/2024 09:30 am |
Bryant Bagiac |
Invoiced Inv#: 031876 |
|
W40994
|
Service Contract Remote |
Melet Santos
Work Requested: Melet reported Nida unable to access historical email PST file. |
02/16/2024 02:00 pm |
Kevin Hsueh |
Closed |
|
W40992
|
Service Contract Remote |
Michael Makio
Work Requested: Michael receiving phishing email that are getting through SonicWall Email Security |
02/16/2024 10:30 am |
Chu Hsieh |
Closed |
|
W40987
|
Service Contract Remote |
Michael Makio
Work Requested: Troubleshoot issues on Michael's Laptop |
02/13/2024 04:00 pm |
Kevin Hsueh |
Closed |
|
W40974
|
Service Contract Onsite |
Melet Santos
Work Requested: Move APPSRV and APC UPS to new server rack. |
02/05/2024 02:00 pm |
Bryant Bagiac |
Closed |
|
W40971
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Troubleshoot Michaels historical email PST. Troubleshoot TRMA-WLAN issues. Deliver Mark's laptop to TRMA. |
02/02/2024 03:00 pm |
Kevin Hsueh |
Closed |
|
W40965
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Recreate Chona's AD and Email account |
02/01/2024 09:30 am |
Kevin Hsueh |
Closed |
|
W40963
|
Service Contract Inhouse |
Chona Cabedo
Work Requested: Upgrade Mark's laptop from Windows 7 Pro to Windows 10 Pro. Retain all data. |
02/01/2024 10:00 am |
Bryant Bagiac |
Closed |
|
W40962
|
Service Contract Onsite |
Melet Santos
Work Requested: Perform cable management for network cables connecting patch panel to new switch. Physically relocate server. |
02/01/2024 09:00 am |
Bryant Bagiac |
Closed |
|
W40961
|
Service Contract Onsite |
Melet Santos
Work Requested: TRMA Server Project |
01/31/2024 03:00 pm |
Kevin Hsueh |
Closed |
|
W40959
|
Service Contract Onsite |
Melet Santos
Work Requested: Deliver and set up Dave's computer on the new domain. Troubleshoot Melet's emails. Set up emails on phones for all employees. Perform cable management for cables connecting patch panel to new switch. |
01/31/2024 02:00 pm |
Bryant Bagiac |
Closed |
|
W40957
|
Service Contract Inhouse |
Melet Santos
Work Requested: Install Windows 10 on new SSD for Dave's workstation. Perform initial set up and run Windows updates. Copy Dave's user profile from old drive to new SSD. |
01/31/2024 09:00 am |
Bryant Bagiac |
Invoiced Inv#: 031757 |
|
W40956
|
Service Contract Onsite |
Melet Santos
Work Requested: Provide historical emails to TRMA staff. Setup SonicWALL Global VPN Client. |
01/30/2024 01:30 pm |
Kevin Hsueh |
Closed |
|
W40954
|
Service Contract Onsite |
Melet Santos
Work Requested: 1. Activate MS Office 365 on Jonathan's workstation. 2. Ensure Michael MS Office 365 is activated using his account. Above 2 folks in a meeting on Monday afternoon. 3. Dave Leon Guerrero - Try to remove from old domain and add to new domain. 4. Install TakeControl on downstairs workstation that were not installed. 5. Change power plan settings to never sleep on all workstations 6. Replace blue cables on patch panel with white cables |
01/30/2024 09:00 am |
Bryant Bagiac |
Closed |
|
W40952
|
Service Contract Remote |
Melet Santos
Work Requested: Transfer data from old TRASRV to new TRMASRV. Create MS Office 365 subscription accounts. |
01/27/2024 09:00 am |
Kevin Hsueh |
Closed |
|
W40951
|
Service Contract Onsite |
Melet Santos
Work Requested: TRMA Server Project |
01/29/2024 09:00 am |
Kevin Hsueh |
Closed |
|
W40950
|
Service Contract Onsite |
Melet Santos
Work Requested: Set up MS Office 365 subscriptions and Exchange emails on all workstations |
01/29/2024 09:00 am |
Bryant Bagiac |
Closed |
|
W40947
|
Service Contract Onsite |
Melet Santos
Work Requested: TRMA Server Project |
01/26/2024 09:00 am |
Bryant Bagiac |
Closed |
|
W40946
|
Service Contract Onsite |
Melet Santos
Work Requested: TRMA Server Project |
01/26/2024 09:00 am |
Kevin Hsueh |
Closed |
|
W40945
|
Service Contract Onsite |
Melet Santos
Work Requested: Deliver new server and network equipment. Rack and stack equipment. |
01/25/2024 02:00 pm |
Bryant Bagiac |
Closed |
|
W40944
|
Service Contract Onsite |
Melet Santos
Work Requested: Deliver new server and network equipment. Rack and stack equipment. |
01/25/2024 02:00 pm |
Kevin Hsueh |
Closed |
|
W40940
|
Service Contract Remote |
Melet Santos
Work Requested: TRMA Server Project |
01/23/2024 01:00 pm |
Kevin Hsueh |
Closed |
|
W40904
|
Service Contract Remote |
Chona Cabedo
Work Requested: Update Ajera |
01/09/2024 08:29 am |
Kevin Hsueh |
Closed |
|
W40895
|
Service Contract Remote |
Chona Cabedo
Work Requested: TRMA Server Project |
01/04/2024 08:30 am |
Kevin Hsueh |
Closed |
|
W40797
|
Remote |
Chona Cabedo
Work Requested: Setup MS Exchange Server |
11/15/2023 10:00 am |
Kevin Hsueh |
Closed |
|
W40786
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Deliver and setup Lenovo Workstation. |
11/14/2023 09:30 am |
Bryant Bagiac |
Closed |
|
W40781
|
Service Contract Inhouse |
Chona Cabedo
Work Requested: Set up and deliver new ThinkStation P3 Ultra. Install N-Able and SentinelOne software. |
11/10/2023 09:00 am |
Bryant Bagiac |
Closed |
|
W40770
|
Service Contract Onsite |
Melet Santos
Work Requested: Troubleshoot Ajera. Check old analog wall jack – see if can convert to RJ45 |
11/06/2023 02:00 pm |
Kevin Hsueh |
Closed |
|
W40665
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Setup new workstation for Kyoko. |
09/28/2023 09:30 am |
Bryant Bagiac |
Closed |
|
W40592
|
Service Contract Onsite |
Michael Makio
Work Requested: Troubleshoot network switch |
09/05/2023 10:36 am |
Kevin Hsueh |
Closed |
|
W40562
|
Service Contract Remote |
Chona Cabedo
Work Requested: restore file from yesterday's backup |
08/24/2023 09:30 am |
Chu Hsieh |
Closed |
|
W40472
|
Service Contract Onsite |
Kyoko Mabuchi
Work Requested: Troubleshoot Kyoko's workstation |
07/13/2023 09:37 am |
Kevin Hsueh |
Closed |
|
W40463
|
Service Contract Onsite |
Melet Santos
Work Requested: Check Server and Network equipment. Melet reported beeping noises present. |
07/10/2023 09:35 am |
Kevin Hsueh |
Closed |
|
W40462
|
Service Contract Remote |
Melet Santos
Work Requested: Restart MS Exchange services. Per Melet, TRMA had a power outage. |
07/09/2023 04:00 pm |
Kevin Hsueh |
Invoiced Inv#: 031432 |
|
W40460
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Troubleshoot Chona's laptop issues |
07/07/2023 01:30 pm |
Kevin Hsueh |
Closed |
|
W40426
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Install replacement UPS batteries |
06/22/2023 02:00 pm |
Kevin Hsueh |
Void |
|
W40425
|
Service Contract Remote |
Chona Cabedo
Work Requested: SSL certificate needs to be rekey as current SSL expires June 22, 2023 |
06/22/2023 10:00 am |
Chu Hsieh |
Invoiced Inv#: 031399 |
|
W40416
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Install replacement batteries for main server and 12tb usb hdd |
06/19/2023 01:00 pm |
Chu Hsieh |
Invoiced Inv#: 031391 |
|
W40415
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Check why server crash and failed to boot up properly this weekend |
06/19/2023 08:00 am |
Chu Hsieh |
Closed |
|
W40414
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Check why server crash and failed to boot up properly this weekend |
06/19/2023 08:00 am |
Chu Hsieh |
Void |
|
W40411
|
Service Contract Remote |
Chona Cabedo
Work Requested: Restart Exchange Email Service |
06/18/2023 09:10 am |
Kevin Hsueh |
Invoiced Inv#: 031390 |
|
W40381
|
Service Contract Remote |
Chona Cabedo
Work Requested: Restart MS Exchange Services |
06/05/2023 08:15 am |
Kevin Hsueh |
Closed |
|
W40378
|
Service Contract Remote |
Chona Cabedo
Work Requested: Melet says email sent to gmail are bouncing back |
06/02/2023 09:00 am |
Chu Hsieh |
Closed |
|
W40374
|
Onsite |
Chona Cabedo
Work Requested: Check Chona's dock |
06/01/2023 10:00 am |
Chu Hsieh |
Closed |
|
W40371
|
Service Contract Remote |
Chona Cabedo
Work Requested: Troubleshoot Server. TRMA powered up their server today. |
05/31/2023 03:00 pm |
Kevin Hsueh |
Closed |
|
W40329
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Deliver and setup Martha Ruth's new Lenovo laptop. |
05/08/2023 02:00 pm |
Kevin Hsueh |
Closed |
|
W40303
|
Service Contract Remote |
Chona Cabedo
Work Requested: Troubleshoot Server |
04/28/2023 09:00 am |
Kevin Hsueh |
Closed |
|
W40297
|
Service Contract Inhouse |
Chona Cabedo
Work Requested: Extract data from laptop to external HDD |
04/26/2023 12:26 pm |
Jayson Larot |
Closed |
|
W40241
|
Service Contract Remote |
Chona Cabedo
Work Requested: Troubleshoot Email Issue |
04/04/2023 09:30 am |
Kevin Hsueh |
Closed |
|
W40087
|
Service Contract Remote |
Chona Cabedo
Work Requested: Troubleshoot Jamie's Lenovo P340 Workstation. |
02/06/2023 09:45 am |
Kevin Hsueh |
Closed |
|
W39970
|
Service Contract Remote |
Chona Cabedo
Work Requested: Perform Ajera Update. |
12/20/2022 02:00 pm |
Kevin Hsueh |
Closed |
|
W39953
|
Service Contract Remote |
Chona Cabedo
Work Requested: Troubleshoot Printer issue on Angelo's workstation |
12/12/2022 10:30 am |
Kevin Hsueh |
Closed |
|
W39925
|
Service Contract Onsite |
Melet Santos
Work Requested: Troubleshoot Melet's laptop |
12/01/2022 01:46 pm |
Kevin Hsueh |
Closed |
|
W39921
|
Service Contract Inhouse |
Chona Cabedo
Work Requested: Setup TRMA new VM server |
11/16/2022 10:00 am |
Jayson Larot |
Closed |
|
W39875
|
Service Contract Onsite |
Melet Santos
Work Requested: Setup new MS office 365 license to share with other workstations. |
11/03/2022 10:00 am |
Jayson Larot |
Closed |
|
W39871
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Troubleshoot Chona's Outlook search issue and unable to access Ajera issue on Michael's workstation. |
11/01/2022 02:00 pm |
Jayson Larot |
Closed |
|
W39833
|
Service Contract Inhouse |
Chona Cabedo
Work Requested: Troubleshoot Cedric's Lenovo ThinkPad P15 Gen1 |
10/12/2022 11:00 am |
Kevin Hsueh |
Closed |
|
W39814
|
Service Contract Onsite |
Melet Santos
Work Requested: Setup Lams Workstation. |
10/06/2022 09:00 am |
Jayson Larot |
Closed |
|
W39802
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Setup new laptop for Chona |
10/03/2022 01:30 pm |
Jayson Larot |
Closed |
|
W39796
|
Service Contract Onsite |
Melet Santos
Work Requested: Pickup Lam's New Lenovo Workstation. Bring back to DSI to downgrade to Windows 10 Pro. |
09/30/2022 09:00 am |
Jayson Larot |
Invoiced Inv#: 030857 |
|
W39787
|
Service Contract Onsite |
Melet Santos
Work Requested: Setup Lenovo Workstation for Lam. |
09/28/2022 09:00 am |
Jayson Larot |
Invoiced Inv#: 030850 |
|
W39786
|
Service Contract Onsite |
Melet Santos
Work Requested: Deliver and setup Lenovo Workstation and Monitor. |
09/27/2022 09:00 am |
Jayson Larot |
Closed |
|
W39764
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Setup new laptop for Michael. |
09/20/2022 09:00 am |
Kevin Hsueh |
Closed |
|
W39756
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Troubleshoot AIA workstation. |
09/16/2022 09:00 am |
Kevin Hsueh |
Closed |
|
W39639
|
Service Contract Onsite |
Michael Makio
Work Requested: Deliver and setup Lenovo workstation for Nicole. |
08/15/2022 09:30 am |
Jayson Larot |
Closed |
|
W39555
|
Onsite |
Chona Cabedo
Work Requested: Deliver server rack to TRMA. |
07/15/2022 09:30 am |
Jayson Larot |
Closed |
|
W39554
|
Onsite |
Chona Cabedo
Work Requested: Deliver server rack to TRMA. |
07/15/2022 09:30 am |
Kevin Hsueh |
Closed |
|
W39505
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Chona reported servers down |
06/23/2022 10:53 am |
Kevin Hsueh |
Void |
|
W39490
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Relocate server |
06/17/2022 09:30 am |
Chu Hsieh |
Closed |
|
W39481
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Troubleshoot Michael's network share drive issues on his laptop. |
06/13/2022 02:00 pm |
Charles Rafanan |
Closed |
|
W39401
|
Service Contract Remote |
Michael Makio
Work Requested: Reissue annual SSL certificate for remote.traguam.com expiring on May 30, 2022. |
05/23/2022 09:30 am |
Chu Hsieh |
Closed |
|
W39392
|
Inhouse |
Chona Cabedo
Work Requested: Set up the new computer |
05/19/2022 04:56 pm |
Kevin Hsueh |
Closed |
|
W39388
|
Service Contract Remote |
Michael Makio
Work Requested: Check backup failure |
05/18/2022 11:00 am |
Chu Hsieh |
Closed |
|
W39363
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Troubleshoot Dave's workstation. Troubleshoot Chona's laptop. |
05/10/2022 09:00 am |
Kevin Hsueh |
Closed |
|
W39311
|
Service Contract Onsite |
Michael Makio
Work Requested: Troubleshoot BlueBeam Software Issues |
04/21/2022 04:30 pm |
Kevin Hsueh |
Void |
|
W39287
|
Service Contract Remote |
Chona Cabedo
Work Requested: SentinelOne reported infection to PC Desktop-MNO0138. Remotely Initiated a full scan on PC. Per Chona PC is located in Saipan and user had insert a thumb drive that contained infected files |
04/08/2022 11:00 am |
Chu Hsieh |
Closed |
|
W39179
|
Service Contract Onsite |
Mark Ruth
Work Requested: Troubleshoot Mark Ruth's laptop |
03/01/2022 02:00 pm |
Kevin Hsueh |
Closed |
|
W39171
|
Service Contract Onsite |
Mark Ruth
Work Requested: Troubleshoot Mark's laptop/VPN issues. |
02/25/2022 11:00 am |
Kevin Hsueh |
Closed |
|
W39149
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Troubleshoot Revit issue |
02/18/2022 10:00 am |
Kevin Hsueh |
Closed |
|
W39139
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Troubleshoot PDF issue for Dave's workstation. |
02/14/2022 02:00 pm |
Kevin Hsueh |
Closed |
|
W39118
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Troubleshoot Cedric's Outlook issue |
02/04/2022 10:30 am |
Kevin Hsueh |
Closed |
|
W39116
|
Service Contract Onsite |
Mark Ruth
Work Requested: Troubleshoot laptop issues at Mark Ruth's home |
02/03/2022 02:00 pm |
Kevin Hsueh |
Closed |
|
W39070
|
Service Contract Inhouse |
Chona Cabedo
Work Requested: Upgrade workstation to Windows 10 |
01/13/2022 03:35 pm |
Charles Rafanan |
Invoiced Inv#: 030353 |
|
W39069
|
Service Contract Inhouse |
Chona Cabedo
Work Requested: Upgrade workstation to windows 10. |
01/13/2022 11:35 am |
Charles Rafanan |
Closed |
|
W39068
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Upgrade Nicole and Nida workstations to Windows 10. |
01/13/2022 09:30 am |
Kevin Hsueh |
Closed |
|
W39061
|
Service Contract Inhouse |
Chona Cabedo
Work Requested: Upgrade workstation to Windows 10 |
01/10/2022 11:15 am |
Charles Rafanan |
Closed |
|
W39059
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Upgrade workstation to Windows 10 Pro. |
01/10/2022 09:00 am |
Kevin Hsueh |
Closed |
|
W39058
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Upgrade workstation to Windows 10 Pro. |
01/10/2022 09:00 am |
Charles Rafanan |
Void |
|
W39051
|
Service Contract Inhouse |
Chona Cabedo
Work Requested: Upgrade workstation to Windows 10 Pro |
01/05/2022 01:30 pm |
Charles Rafanan |
Closed |
|
W39049
|
Service Contract Remote |
Chona Cabedo
Work Requested: Update Ajera Software |
01/05/2022 10:30 am |
Kevin Hsueh |
Closed |
|
W38992
|
Inhouse |
Chona Cabedo
Work Requested: Troubleshoot VPN |
12/14/2021 02:00 pm |
Kevin Hsueh |
Closed |
|
W38879
|
Service Contract Onsite |
Melet Santos
Work Requested: Upgrade Chona's laptop to Windows 10 Pro. |
11/05/2021 01:30 pm |
Kevin Hsueh |
Closed |
|
W38822
|
Service Contract Inhouse |
Melet Santos
Work Requested: Clone Nida's workstation HDD to new SSD |
10/07/2021 03:00 pm |
Kevin Hsueh |
Closed |
|
W38815
|
Service Contract Onsite |
Melet Santos
Work Requested: Setup Lenovo workstation for Elmer |
10/05/2021 01:30 pm |
Kevin Hsueh |
Closed |
|
W38789
|
Service Contract Onsite |
Melet Santos
Work Requested: Setup laptop for Cedric |
09/22/2021 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 030089 |
|
W38768
|
Service Contract Remote |
Chona Cabedo
Work Requested: Troubleshoot Emails. Emails down. |
09/15/2021 09:30 am |
Kevin Hsueh |
Closed |
|
W38750
|
Service Contract Onsite |
Melet Santos
Work Requested: Setup Cedric's laptop and Rick's workstation |
09/09/2021 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 029999 |
|
W38747
|
Service Contract Onsite |
Melet Santos
Work Requested: Setup new Lenovo laptop for Cedric. |
09/08/2021 09:00 am |
Kevin Hsueh |
Closed |
|
W38738
|
Service Contract Inhouse |
Melet Santos
Work Requested: Clone HDD to new SSD. |
09/01/2021 11:00 am |
Kevin Hsueh |
Closed |
|
W38736
|
Service Contract Onsite |
Melet Santos
Work Requested: Deliver and setup 2 Lenovo Workstations and 1 Lenovo Laptop |
09/01/2021 09:30 am |
Kevin Hsueh |
Closed |
|
W38700
|
Service Contract Remote |
Chona Cabedo
Work Requested: Setup SonicWALL Hosted Email Security |
08/18/2021 02:00 pm |
Kevin Hsueh |
Closed |
|
W38659
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Troubleshoot Mark's VPN issues. |
07/29/2021 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 029980 |
|
W38639
|
Service Contract Onsite |
Melet Santos
Work Requested: Pickup Elmer's workstation to install SSD. |
07/26/2021 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 029972 |
|
W38634
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Setup SonicWALL TZ370. |
07/20/2021 04:00 pm |
Kevin Hsueh |
Invoiced Inv#: 029968 |
|
W38631
|
Service Contract Onsite |
Melet Santos
Work Requested: Pick up Workstation. Clone HDD to SSD. |
07/20/2021 11:00 am |
Kevin Hsueh |
Invoiced Inv#: 029966 |
|
W38618
|
Service Contract Inhouse |
Melet Santos
Work Requested: Install SSD |
07/13/2021 04:00 pm |
Kevin Hsueh |
Closed |
|
W38614
|
Service Contract Onsite |
Melet Santos
Work Requested: Install SSD for Nicole's workstation. |
07/13/2021 08:30 am |
Kevin Hsueh |
Closed |
|
W38607
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Install SSDs |
07/08/2021 01:30 pm |
Kevin Hsueh |
Closed |
|
W38587
|
Service Contract Onsite |
Mark Ruth
Work Requested: Setup WiFi Extender at Mark Ruth's Home |
07/01/2021 10:30 am |
Kevin Hsueh |
Closed |
|
W38563
|
Inhouse |
Chona Cabedo
Work Requested: Setup laptop |
06/23/2021 08:40 am |
Meryll Cruz |
Closed |
|
W38509
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Troubleshoot WiFi and VPN Issues at Mark Ruth's Residence. |
06/01/2021 02:00 pm |
Kevin Hsueh |
Closed |
|
W38501
|
Inhouse |
Lindy Swavely
Work Requested: Troubleshoot desktop for Lindy and format SSD for Seth |
05/26/2021 11:44 am |
DSI Tech |
Void |
|
W38451
|
Service Contract Onsite |
Melet Santos
Work Requested: Remove Revit Network License Software. |
05/07/2021 02:00 pm |
Kevin Hsueh |
Closed |
|
W38427
|
Service Contract Remote |
Michael Makio
Work Requested: Renew SSL Certificate |
04/28/2021 09:30 am |
Chu Hsieh |
Closed |
|
W38421
|
Service Contract Remote |
Chona Cabedo
Work Requested: Update SonicWALL ESA 5000 Firmware |
04/27/2021 03:00 pm |
Kevin Hsueh |
Closed |
|
W38337
|
Service Contract Remote |
Chona Cabedo
Work Requested: Troubleshoot Exchange. Emails down. |
03/30/2021 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 029695 |
|
W38319
|
Service Contract Inhouse |
Chona Cabedo
Work Requested: Clone HDD to SSD. Install SSD. |
03/19/2021 12:42 pm |
Kevin Hsueh |
Invoiced Inv#: 029666 |
|
W38313
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Troubleshoot Cedric's Ajera access. |
03/18/2021 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 029661 |
|
W38300
|
Service Contract Remote |
Michael Makio
Work Requested: Install Exchange 2010 Patch |
03/15/2021 10:30 am |
Chu Hsieh |
Closed |
|
W38299
|
Service Contract Onsite |
Michael Makio
Work Requested: Install SSD on Michael's Laptop |
03/15/2021 02:30 pm |
Kevin Hsueh |
Invoiced Inv#: 029651 |
|
W38292
|
Service Contract Onsite |
Michael Makio
Work Requested: Install SSD and upgrade laptop to Windows 10 |
03/12/2021 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 029596 |
|
W38291
|
Service Contract Onsite |
Michael Makio
Work Requested: Upgrade Laptop to Windows 10 |
03/12/2021 10:00 am |
Meryll Cruz |
Closed |
|
W38290
|
Service Contract Remote |
Michael Makio
Work Requested: Michael report phishing email |
03/11/2021 03:00 pm |
Chu Hsieh |
Closed |
|
W38242
|
Service Contract Inhouse |
Chona Cabedo
Work Requested: Replace Hard Drive |
02/22/2021 02:27 pm |
Chu Hsieh |
Closed |
|
W38224
|
Service Contract Remote |
Chona Cabedo
Work Requested: Ajera requires .net 3.5 |
02/05/2021 05:00 pm |
Chu Hsieh |
Closed |
|
W38216
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Setup new laptop for Melet |
02/04/2021 02:00 pm |
Chu Hsieh |
Closed |
|
W38193
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Troubleshoot internet access issues |
01/22/2021 10:00 am |
Kevin Hsueh |
Closed |
|
W38142
|
Service Contract Onsite |
Chona Cabedo
Work Requested: 1. Troubleshoot workstation login issue. 2. Update Ajera. |
12/29/2020 10:00 am |
Kevin Hsueh |
Closed |
|
W38072
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Troubleshoot AutoCAD and Revit |
11/24/2020 01:30 pm |
Kevin Hsueh |
Closed |
|
W38028
|
Service Contract Remote |
Michael Makio
Work Requested: Michael reported ShadowProtect Backup failed. |
11/05/2020 03:00 pm |
Chu Hsieh |
Closed |
|
W37983
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Troubleshoot AutoCAD on Elsa's workstation. |
10/26/2020 11:00 am |
Kevin Hsueh |
Invoiced Inv#: 029401 |
|
W37958
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Deploy Sentinel One |
10/21/2020 09:00 am |
Kevin Hsueh |
Closed |
|
W37956
|
Service Contract Inhouse |
Michael Makio
Work Requested: Clone and Upgrade Hard Drive |
10/20/2020 03:57 pm |
Chu Hsieh |
Closed |
|
W37921
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Troubleshoot Webcam/Mic issue on Kyoko's workstation |
10/08/2020 03:00 pm |
Kevin Hsueh |
Closed |
|
W37614
|
Service Contract Remote |
Michael Makio
Work Requested: Michael reported unalbe to access nccpsafety.org site. |
07/09/2020 10:30 am |
Chu Hsieh |
Closed |
|
W37565
|
Service Contract Remote |
Chona Cabedo
Work Requested: Micheal unable to access some Ajera functions. |
06/22/2020 03:15 pm |
Chu Hsieh |
Closed |
|
W37533
|
Service Contract Onsite |
Mark Ruth
Work Requested: setup Mark’s new printer to scan to email - Francisco from IBSS need the IP address. |
06/17/2020 02:00 pm |
Kevin Hsueh |
Closed |
|
W37532
|
Service Contract Onsite |
Mark Ruth
Work Requested: setup Mark’s new printer to scan to email - Francisco from IBSS need the IP address. |
06/17/2020 02:00 pm |
Kevin Hsueh |
Void |
|
W37407
|
Service Contract Remote |
Michael Makio
Work Requested: Install new ESA5000 license |
05/13/2020 02:00 pm |
Chu Hsieh |
Closed |
|
W37380
|
Service Contract Remote |
Michael Makio
Work Requested: SSL certificate expiring on May 4th. |
04/28/2020 04:00 pm |
Chu Hsieh |
Invoiced Inv#: 028952 |
|
W37378
|
Service Contract Remote |
Michael Makio
Work Requested: Michael called. David having issues connecting to Exchange server. |
04/27/2020 02:45 pm |
Chu Hsieh |
Closed |
|
W37364
|
Service Contract Remote |
Michael Makio
Work Requested: Michael called users unable to access server |
04/21/2020 11:00 am |
Chu Hsieh |
Closed |
|
W37362
|
Service Contract Remote |
Michael Makio
Work Requested: Unable to access server |
04/20/2020 09:00 am |
Chu Hsieh |
Closed |
|
W37357
|
Service Contract Remote |
Chona Cabedo
Work Requested: Troubleshoot VPN Connection for Chona's Laptop. |
04/14/2020 02:30 pm |
Kevin Hsueh |
Closed |
|
W37343
|
Service Contract Remote |
Michael Makio
Work Requested: Per Michael request to setup VPN access for Dave Leon Guerrero |
04/02/2020 10:00 am |
Chu Hsieh |
Closed |
|
W37325
|
Service Contract Remote |
Michael Makio
Work Requested: Setup ShadowProtect ImageManager to replicate images to 2nd backup source |
03/24/2020 04:00 pm |
Chu Hsieh |
Invoiced Inv#: 028888 |
|
W37320
|
Service Contract Remote |
Michael Makio
Work Requested: Michael reported unable to access website contractdocs.aia.org from insided TRMA network. Users outside the network are able to access website |
03/23/2020 03:00 pm |
Chu Hsieh |
Invoiced Inv#: 028872 |
|
W37309
|
Service Contract Remote |
Michael Makio
Work Requested: Michael reported problem with backup base on Shadowprotect emails notification |
03/18/2020 06:00 am |
Chu Hsieh |
Invoiced Inv#: 028865 |
|
W37301
|
Service Contract Remote |
Michael Makio
Work Requested: remote session with Michael, Melet and Chona to show how to backup daily and steps to start Exchange services |
03/16/2020 09:30 am |
Chu Hsieh |
Invoiced Inv#: 028857 |
|
W37300
|
Service Contract Inhouse |
Michael Makio
Work Requested: Restore ShadowProtect Backup from Feb. 19th backup |
03/14/2020 09:30 am |
Chu Hsieh |
Invoiced Inv#: 028855 |
|
W37298
|
Service Contract Inhouse |
Michael Makio
Work Requested: Restore server from crash |
03/10/2020 10:00 am |
Chu Hsieh |
Invoiced Inv#: 028861 |
|
W37289
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Check Server |
03/09/2020 10:00 am |
Kevin Hsueh |
Void |
|
W37235
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Check Server |
02/18/2020 11:00 am |
Kevin Hsueh |
Closed |
|
W37134
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Install Ajera Update |
01/02/2020 10:00 am |
Kevin Hsueh |
Closed |
|
W37105
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Troubleshoot Melets laptop |
12/10/2019 10:00 am |
Kevin Hsueh |
Closed |
|
W37083
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Troubleshoot Michaels email issue |
12/02/2019 11:00 am |
Kevin Hsueh |
Closed |
|
W36924
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Melet laptop lost trust relationship |
10/14/2019 04:30 pm |
Chu Hsieh |
Closed |
|
W36832
|
Service Contract Remote |
Chona Cabedo
Work Requested: Exchange server not accessible |
09/11/2019 10:00 am |
Chu Hsieh |
Closed |
|
W36792
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Install Maintenance Kit on HP DesignJet T1100. |
08/26/2019 01:30 pm |
Chu Hsieh |
Closed |
|
W36679
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Troubleshoot Melets Laptop. |
07/09/2019 10:30 am |
Kevin Hsueh |
Closed |
|
W36635
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Troubleshoot WiFi issue at Marks Home |
06/24/2019 02:00 pm |
Kevin Hsueh |
Closed |
|
W36464
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Deploy Dell and Lenovo Workstations to TRMA Staff |
05/02/2019 10:30 am |
Kevin Hsueh |
Closed |
|
W36461
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Deliver and setup workstations. |
05/01/2019 01:30 pm |
Kevin Hsueh |
Closed |
|
W36436
|
Service Contract Inhouse |
Chona Cabedo
Work Requested: Setup Lenovo ThinkStation P720 |
04/22/2019 03:00 pm |
Kevin Hsueh |
Closed |
|
W36430
|
Service Contract Inhouse |
Chona Cabedo
Work Requested: Reprep Dell Precision T3400 |
04/18/2019 03:30 pm |
Kevin Hsueh |
Invoiced Inv#: 027890 |
|
W36397
|
Service Contract Inhouse |
Chona Cabedo
Work Requested: Reprep Dell Precision Workstation |
Kevin Hsueh |
Void | |
|
W36396
|
Service Contract Onsite |
Chona Cabedo
Work Requested: troubleshoot AutoCAD issues with Autodesk support. |
04/10/2019 09:00 am |
Kevin Hsueh |
Closed |
|
W36386
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Troubleshoot AutoCAD on workstation. |
04/05/2019 10:30 am |
Kevin Hsueh |
Invoiced Inv#: 027890 |
|
W36331
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Troubleshoot workstation |
03/22/2019 09:00 am |
Kevin Hsueh |
Closed |
|
W36294
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Troubleshoot Revit. |
03/14/2019 10:30 am |
Kevin Hsueh |
Closed |
|
W36268
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Troubleshoot workstation |
03/07/2019 10:00 am |
Kevin Hsueh |
Closed |
|
W36241
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Troubleshoot access to aia.org website. |
02/27/2019 11:00 am |
Chu Hsieh |
Closed |
|
W36237
|
Service Contract Remote |
Chona Cabedo
Work Requested: Troubleshoot aia.org access issues. |
02/26/2019 09:00 am |
Kevin Hsueh |
Closed |
|
W36164
|
Service Contract Onsite |
Kyoko Mabuchi
Work Requested: Troubleshoot various issues. |
01/30/2019 03:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027671 |
|
W36160
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Deliver and install Netgear Switch and SFP Port at TRMA (2nd floor) |
01/29/2019 09:00 am |
Earl James Flores |
Invoiced Inv#: 027671 |
|
W36066
|
Service Contract Inhouse |
Chona Cabedo
Work Requested: Troubleshoot Lenovo E560 Laptop |
01/02/2019 03:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027737 |
|
W36065
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Troubleshoot Mark's Laptop. Troubleshoot network issue on second floor office. |
01/02/2019 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 027671 |
|
W35951
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Install front fan on dell precision |
12/14/2018 02:00 pm |
Earl James Flores |
Invoiced Inv#: 027580 |
|
W35947
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Troubleshoot Work station. |
11/19/2018 02:00 pm |
Earl James Flores |
Invoiced Inv#: 027486 |
|
W35763
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Setup vpn connection for cedric. Troubleshoot 1 workstation |
10/03/2018 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 027388 |
|
W35756
|
Service Contract Inhouse |
Chona Cabedo
Work Requested: Grant Cedric VPN Access. |
10/02/2018 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 027388 |
|
W35734
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Troubleshoot network |
09/25/2018 02:00 pm |
Jordan Gimmen |
Invoiced Inv#: 027302 |
|
W35725
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Re-Export Micheal's mailbox to PST |
09/24/2018 11:00 am |
Chu Hsieh |
Invoiced Inv#: 027302 |
|
W35667
|
Service Contract Inhouse |
Chona Cabedo
Work Requested: Grant Jamie VPN access. |
09/06/2018 03:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027302 |
|
W35665
|
Service Contract Remote |
Chona Cabedo
Work Requested: Chona unable to access Wix.com |
09/06/2018 11:35 am |
Chu Hsieh |
Invoiced Inv#: 027302 |
|
W35642
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Search and copy data for a court case to external USB HDD |
08/30/2018 02:00 pm |
Chu Hsieh |
Invoiced Inv#: 027213 |
|
W35616
|
Service Contract Onsite |
Michael Makio
Work Requested: Meeting at TRMA office for teleconference call regarding case |
08/23/2018 02:00 pm |
Chu Hsieh |
Invoiced Inv#: 027213 |
|
W35562
|
Service Contract Inhouse |
Chona Cabedo
Work Requested: Troubleshoot LMTools |
08/09/2018 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 027213 |
|
W35442
|
Onsite |
Chona Cabedo
Work Requested: Deliver and install switch |
07/11/2018 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 027136 |
|
W35415
|
Service Contract Onsite |
Michael Makio
Work Requested: Check TRMA Server |
07/05/2018 10:30 am |
Kevin Hsueh |
Invoiced Inv#: 027129 |
|
W35369
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Temporarily replace switch with DSI loaner switch |
06/18/2018 03:30 pm |
Jordan Gimmen |
Invoiced Inv#: 027051 |
|
W35340
|
Service Contract Remote |
Chona Cabedo
Work Requested: Create FTP Access for Triple J and BCC under Atridge Project- Design Submittal Folder only. |
06/06/2018 01:00 pm |
Pam Castilla |
Invoiced Inv#: 027051 |
|
W35339
|
Service Contract Onsite |
Chona Cabedo
Work Requested: Troubleshoot laptop Set up VPN |
06/06/2018 01:30 pm |
Jordan Gimmen |
Invoiced Inv#: 027051 |
|
W35330
|
Service Contract Remote |
Chona Cabedo
Work Requested: Set-up FTP username/password for EMCe, EMC2, STR Eng and HKPA under Artridge Project. |
06/04/2018 11:00 am |
Pam Castilla |
Invoiced Inv#: 027051 |
|
W35284
|
Service Contract Inhouse |
Chona Cabedo
Work Requested: [REMOTE SUPPORT]: Set-up FTP Username and Password for Dos Amantes Residences Project. |
05/18/2018 09:00 am |
Pam Castilla |
Invoiced Inv#: 026957 |
|
W35250
|
Service Contract Inhouse |
Chona Cabedo
Work Requested: Remote Support: Release email from SonicWALL junk store |
05/11/2018 11:00 am |
Kevin Hsueh |
Invoiced Inv#: 026957 |
|
W35203
|
Service Contract Inhouse |
Chona Cabedo
Work Requested: Remote Support: Add domain name to SonicWALL allowed list. |
05/01/2018 10:50 am |
Kevin Hsueh |
Invoiced Inv#: 026957 |
|
W35202
|
Service Contract Inhouse |
Chona Cabedo
Work Requested: Remote Support: Add domain to sonicwall allowed list |
05/01/2018 10:50 am |
Kevin Hsueh |
Void |
|
W35126
|
Service Contract |
Chona Cabedo
Work Requested: Deliver and setup sonicwall esa |
04/13/2018 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 026884 |
| Name | Email Address | Work Phone | Mobile Phone | Position | ||
|---|---|---|---|---|---|---|
| Chona Cabedo | ccabedo@traguam.com | 1-671-475-8772 | 671-489-7054 | |||
| David Leon Guerrero | ||||||
| Fran San Nicolas | ||||||
| Kyoko Mabuchi | kmabuchi@traguam.com | 671-475-8772 | Accounting | |||
| Lindy Swavely | ||||||
| Lindy Swavely | ||||||
| Mark Ruth | mruth@traguam.com | 671-475-8772 | ||||
| Melet Santos | MSantos@traguam.com | 671-475-8772 | Vice-President | |||
| Melet Santos | MSantos@traguam.com | |||||
| Michael Makio | mmakio@traguam.com | 1-671-475-8772 | 1-671-727-8772 |
| Description | Charge Code | Month/Year | Total Hours | Total Hours Used | Remaining Hours | |
|---|---|---|---|---|---|---|
| Service Contract (04/01/25 - 03/31/26) | TRMA.6015 | 6 | 1 | 5 |
